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IT Support Jobs UK – Roles, Skills, Salaries & Career Growth
08/12/2025
IT Support Jobs UK – Roles, Skills, Salaries & Career Growth
IT Support Jobs UK are still considered one of the leading career paths within Technology, as companies use heavily digitalised business systems, cloud based platforms, and secure networked IT Systems, it is an essential profession required to keep these business systems operating efficiently.
IT Support is a desirable one for people who wish to work within the Technology sector because it provides a secure career path with continued professional development and growth opportunities, regardless if you are new to working in the Technology industry or looking to progress your career.
What are IT Support Jobs in the UK?
IT support involves helping individuals and businesses troubleshoot and resolve issues with technology, ranging from software and hardware to networking and cloud-based systems to security to digital tools.
Some examples of common roles in IT Support Job Opportunities in the UK include:
- IT Support Technician
- Service Desk Analyst
- Technical Support Engineer
- IT Helpdesk Specialist
- Desktop Support Engineer
- Systems Support Technician
- Network Support Engineer
Many of the above positions lay the foundation for many higher-level IT careers in the UK, including Cyberssecurity, Cloud Engineer, DevOps, and Systems Administrator.
Reasons Why Demand for IT Support Jobs is Strong in the UK
- Digital Transformation is Growing Rapidly Across All Industries.
Digital transformation is taking place within every Single Industry Today. From Healthcare to Retail to Finance, every industry is becoming more reliant on technology; therefore, Demand for dependable IT Support will continue to increase.
- Remote & Hybrid Work is Increasing.
Therefore there are Many More Devices, Systems, and Networks to support within the Workplace through the Remote Working Process.
- Adoption of Cloud Services is Accelerating.
Many Companies that are adopting cloud services such as AWS and Microsoft Azure are also using IT Support Teams that have a high degree of Cloud-specific Training in Troubleshooting Cloud-based Solutions.
- IT Support is an Easier Entry Into The Tech Industry Than Coding Jobs.
Most IT Support Jobs do not require any prior coding experience; therefore, IT Support Jobs offer Greater Opportunity for People Looking To Enter The Tech Industry.
- The Growth of IT Support Jobs is Strong Over the Next Several Years.
Companies are increasing their Investment in Cybersecurity, Automation, and Cloud-based Solutions; therefore IT Support teams will experience continued Expansion.
Types of IT Support Jobs available in the UK.
1st Line Support (Entry Level).
Entry Level IT Support Technicians help customers resolve the following common types of issues:
Password Resets & Password Management
Installing Software on Users Computers
Providing Users with Access to their User Account
The second line support employee will work with more complicated problems, including:
* Troubleshooting anything that deals with networking
* Gain access to servers
* Fix operating system-level problems
* Configure the physical parts of servers, workstations, etc
While the third line support person works with even more in-depth issues:
* Backend Configuration (i.e. installation, development, maintenance)
* Server Management
* Network Security
* Administration of Cloud Systems
An employee who works in this area could advance to an IT Support Engineer, Systems Administrator or Cybersecurity roles.
Skills Employers Look For When Hiring IT Professionals
Technical Skills
* Windows & Mac OS
* Networking Fundamentals (DNS, DHCP, TCP/IP)
* Microsoft Office 365 / Microsoft 365 Admin
* Active Directory
* Ticketing Systems
* Resolving Hardware Issues
* Cloud Computing Fundamentals (Azure/AWS)
Soft Skills
* Strong Communication Skills
* Exceptional Patience
* Excellent Problem-Solving Skills
* Excellent Customer Service Skills
* Exceptional Time Management Skills
What Are The Salaries For IT Support Roles In The United Kingdom?
The salary of IT Support positions in the United Kingdom, varies based upon experience, location, and skill level. The Average salary for
* 1st Line Support (£22,000 – £28,000)
* 2nd Line Support (£28,000 – £38,000)
* 3rd Line Support (£38,000 - £50,000+)
* IT Support Engineer (£30,000 - £55,000+)
The three major cities with the highest average salary levels are London, Manchester, and Edinburgh within the UK for IT jobs!
Top Certifications for Careers in IT Support
By obtaining certifications, individuals are likely to increase their chances of getting hired as well as their salaries:
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
- Microsoft 365 Certified
- Google IT Support Certificate
- CompTIA Security+ (for growth into Cybersecurity)
Opportunities for Advancement
While working in IT Support, individuals have the chance to begin a long list of lucrative careers, including:
- Network Engineer
- Cybersecurity Analyst
- Cloud Engineer
- Systems Administrator
- DevOps Engineer
- Database Administrator
Therefore, the IT Support jobs in the UK are extremely popular with first-time job seekers and individuals changing careers.
Best Cities for IT Support Jobs
- London
- Manchester
- Birmingham
- Leeds
- Glasgow
- Bristol
- Edinburgh
IT Support positions are also being created and filled as more organisations embrace the ability to offer remote support across the UK.
Tips for Finding an IT Support Job in the UK
- Create a strong resume that includes your technical skills
- List your certifications
- Obtain hands-on experience through using virtual labs
- Use niche IT Job Boards to apply
- Enhance your communication skills
- Convey your eagerness to learn
Employers find that having a positive attitude and strong problem-solving skills can be as valuable, if not more valuable, than just having strong technical skills.
Frequently Asked Questions (FAQs)
1. Are IT support jobs good for beginners?
Yes. IT support is one of the best entry points into the tech industry.
2. Do IT support roles require coding?
No. Basic scripting may help, but coding isn’t required for most roles.
3. Can IT support jobs be remote?
Yes. Many companies offer remote or hybrid service desk and support engineer roles.
4. What is the salary for IT support jobs UK?
Entry roles start around £22,000, while senior positions can reach £50,000+.
5. What certifications help with IT support careers?
CompTIA A+, Network+, ITIL, Microsoft 365, and Security+ are the most helpful.
