Cambridge University Press & Assessment
Shaftesbury Road, Cambridge, UK
Job Title: Senior Delivery Manager
Salary: £50,900 - £68,000
Location: Cambridge/Hybrid with 40-60% of time in the office
Contract: Permanent
Hours: Full- time 35 hours per week
Are you passionate about enabling high‑performing delivery teams and ensuring complex technology products are released safely and effectively?
We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are looking for a Senior Delivery Manager to join our Exam Technology Organisation (ETO), working within Dev and Application Services. This is a key role where you will partner closely with Product Managers and technical teams to maximise delivery flow, quality, and team effectiveness while supporting our mission of delivering trusted exams and assessments worldwide.
About the role
As a Senior Delivery Manager, you will be embedded within a product team in ETO and accountable for enabling effective, predictable delivery. You will ensure there is a timely flow of work and information, support release and risk management, and proactively shape team capability and capacity to meet delivery outcomes.
Working in close partnership with the Product Manager, you will help balance priorities, manage dependencies, and create the conditions for teams to perform at their best. While you will not have direct line management accountability, your influence and leadership will be critical to the success of the team and the wider organisation.
Additional responsibilities and accountabilities include:
Owning and overseeing release planning and release management, ensuring appropriate controls, approvals, and measures are in place
Supporting forecasting and cost tracking by inputting into product budgets, including headcount, skills, and third‑party costs
Proactively identifying, managing, and reporting delivery risks and cross‑team dependencies
Enabling effective collaboration across product, technical, and operational stakeholders
Supporting the formation and continuous improvement of delivery teams, encouraging experimentation and learning
Acting as a senior point of contact for delivery matters within your area of responsibility
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
You are an experienced delivery professional who thrives in complex, fast‑moving environments and is comfortable influencing without formal authority.
This role is ideal for someone who combines strong technical knowledge with proven delivery management experience, and who can translate between engineering detail and delivery outcomes.
Minimum requirements:
Experience working in agile delivery teams, using Scrum and/or Kanban
Experience leading or enabling software delivery teams
Strong stakeholder and customer management capabilities
Working knowledge of release management and risk management
Experience working in cross‑functional, distributed teams, including onshore and offshore collaboration
Excellent communication and facilitation skills
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate:
Desirable criteria:
A data‑driven and probabilistic approach to delivery management
Strong experience managing dependencies and reducing delivery risk
A passion for continuous improvement, learning, and experimentation
Confidence running workshops, ceremonies, and large group sessions
Experience empowering teams and supporting decentralised decision‑making
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
W e are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 11th May. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after it closes.
If you are shortlisted and progressed through the stages, you can expect:
One application question at point of CV and cover letter
A 15-minute screening call with the Hiring Manager.
First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.
Final stage interview: in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Job Title: Senior Delivery Manager
Salary: £50,900 - £68,000
Location: Cambridge/Hybrid with 40-60% of time in the office
Contract: Permanent
Hours: Full- time 35 hours per week
Are you passionate about enabling high‑performing delivery teams and ensuring complex technology products are released safely and effectively?
We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are looking for a Senior Delivery Manager to join our Exam Technology Organisation (ETO), working within Dev and Application Services. This is a key role where you will partner closely with Product Managers and technical teams to maximise delivery flow, quality, and team effectiveness while supporting our mission of delivering trusted exams and assessments worldwide.
About the role
As a Senior Delivery Manager, you will be embedded within a product team in ETO and accountable for enabling effective, predictable delivery. You will ensure there is a timely flow of work and information, support release and risk management, and proactively shape team capability and capacity to meet delivery outcomes.
Working in close partnership with the Product Manager, you will help balance priorities, manage dependencies, and create the conditions for teams to perform at their best. While you will not have direct line management accountability, your influence and leadership will be critical to the success of the team and the wider organisation.
Additional responsibilities and accountabilities include:
Owning and overseeing release planning and release management, ensuring appropriate controls, approvals, and measures are in place
Supporting forecasting and cost tracking by inputting into product budgets, including headcount, skills, and third‑party costs
Proactively identifying, managing, and reporting delivery risks and cross‑team dependencies
Enabling effective collaboration across product, technical, and operational stakeholders
Supporting the formation and continuous improvement of delivery teams, encouraging experimentation and learning
Acting as a senior point of contact for delivery matters within your area of responsibility
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
You are an experienced delivery professional who thrives in complex, fast‑moving environments and is comfortable influencing without formal authority.
This role is ideal for someone who combines strong technical knowledge with proven delivery management experience, and who can translate between engineering detail and delivery outcomes.
Minimum requirements:
Experience working in agile delivery teams, using Scrum and/or Kanban
Experience leading or enabling software delivery teams
Strong stakeholder and customer management capabilities
Working knowledge of release management and risk management
Experience working in cross‑functional, distributed teams, including onshore and offshore collaboration
Excellent communication and facilitation skills
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate:
Desirable criteria:
A data‑driven and probabilistic approach to delivery management
Strong experience managing dependencies and reducing delivery risk
A passion for continuous improvement, learning, and experimentation
Confidence running workshops, ceremonies, and large group sessions
Experience empowering teams and supporting decentralised decision‑making
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
W e are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 11th May. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after it closes.
If you are shortlisted and progressed through the stages, you can expect:
One application question at point of CV and cover letter
A 15-minute screening call with the Hiring Manager.
First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.
Final stage interview: in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Amro Data Labs
London, UK
About Amro Data Labs
Amro Data Labs is a specialist intelligence, AI and automation consultancy for the real estate investment and asset management sector. Our flagship client, Amro Partners, is a high-growth European real estate investment firm focused on the Living Sector.
Our team works at the intersection of data science, AI/ML, engineering, and automation to deliver institutional-grade decision infrastructure.
About the Role
We're looking for a fast-learner, early to mid-career Data Engineer to join our growing London team and help power our real estate market intelligence platform. Working alongside our Data team in our London office, you'll design and maintain the ETL pipelines, scrapers, and transformation workflows that capture millions of data points across the UK and Europe daily.
This is a hands-on engineering role: you'll be building pipelines, shipping production code, and shaping how we work with data, not just maintaining what's already there.
We operate a hybrid working model, with team members typically in our London office around 3 days a week. Exact arrangements may vary by team and manager. We're open to considering visa sponsorship for the right candidate.
Key Responsibilities
Design, build, and maintain efficient and reliable data pipelines using Python and GCP, supporting daily ingestion of rental and availability data across multiple geographies.
Develop and maintain Python-based web scrapers (Playwright, BS4).
Write and optimise SQL transformation workflows (Dataform, BigQuery) to turn raw scraper output into clean, analytics-ready datasets.
Build and maintain LLM-driven workflows within our ETL pipelines, including sensible checks for output quality, hallucination, and graceful failure.
Implement data quality and validation frameworks across our extraction and transformation layers to ensure integrity at scale.
Collaborate closely with the wider Data team and cross-functional stakeholders to support data-driven decision-making across the business.
Stay current with developments and best practices in data engineering and bring them into how we work.
Required Skills and Qualifications
Master's degree in Computer Science, Engineering, Data Science, or a related field.
3+ years of professional experience as a Data Engineer or in a closely related role.
Strong Python skills, including object-oriented programming and building production ETL/ELT pipelines. 3+ years of professional, hands-on experience is ideal.
Strong SQL skills, able to write and optimise advanced queries for transformation and analytics. 3+ years of professional, hands-on experience is ideal.
Hands-on experience with cloud data platforms. GCP (BigQuery, Cloud Storage, Cloud Run, Firestore, Dataform) is preferred, but equivalent experience on AWS or Azure is welcome. We care more about depth than the specific provider.
Experience working with web scraping libraries (Playwright, Scrapy, or similar).
Working knowledge of LLM APIs (OpenAI, Gemini, or similar) and how to integrate them into data pipelines.
Familiarity with Git, Linux, Docker, and CI/CD workflows (GitHub Actions or similar).
Experience with NoSQL datastores (Firestore or similar).
Strong problem-solving instincts and good written and verbal communication.
Experience with data testing frameworks (Pytest, Great Expectations, Dataplex).
Preferred Additional Skills
Hands-on experience with AI-assisted IDEs and LLM-powered coding tools is desired.
Experience with Terraform or other IaC tools.
Experience with data visualisation tools (Tableau, Power BI, Looker).
Familiarity with machine learning or data science concepts.
Certified GCP Data Engineer.
Experience working in a fast-paced, agile environment.
Technical Stack
You'll be working within (and contributing to) a stack that includes:
Languages & libraries: Python, SQL, YAML
GCP: BigQuery, Cloud Storage, Cloud Run Jobs/Functions, Cloud Build, Cloud Scheduler, Firestore, Dataform, Artifact Registry, Secret Manager, Dataflow, Compute Engine
DevOps & tooling: GitHub, GitHub Actions, Docker, Terraform, Linux, Pytest, Pydantic, Jira
Amro is an Equal Opportunity Employer
About Amro Data Labs
Amro Data Labs is a specialist intelligence, AI and automation consultancy for the real estate investment and asset management sector. Our flagship client, Amro Partners, is a high-growth European real estate investment firm focused on the Living Sector.
Our team works at the intersection of data science, AI/ML, engineering, and automation to deliver institutional-grade decision infrastructure.
About the Role
We're looking for a fast-learner, early to mid-career Data Engineer to join our growing London team and help power our real estate market intelligence platform. Working alongside our Data team in our London office, you'll design and maintain the ETL pipelines, scrapers, and transformation workflows that capture millions of data points across the UK and Europe daily.
This is a hands-on engineering role: you'll be building pipelines, shipping production code, and shaping how we work with data, not just maintaining what's already there.
We operate a hybrid working model, with team members typically in our London office around 3 days a week. Exact arrangements may vary by team and manager. We're open to considering visa sponsorship for the right candidate.
Key Responsibilities
Design, build, and maintain efficient and reliable data pipelines using Python and GCP, supporting daily ingestion of rental and availability data across multiple geographies.
Develop and maintain Python-based web scrapers (Playwright, BS4).
Write and optimise SQL transformation workflows (Dataform, BigQuery) to turn raw scraper output into clean, analytics-ready datasets.
Build and maintain LLM-driven workflows within our ETL pipelines, including sensible checks for output quality, hallucination, and graceful failure.
Implement data quality and validation frameworks across our extraction and transformation layers to ensure integrity at scale.
Collaborate closely with the wider Data team and cross-functional stakeholders to support data-driven decision-making across the business.
Stay current with developments and best practices in data engineering and bring them into how we work.
Required Skills and Qualifications
Master's degree in Computer Science, Engineering, Data Science, or a related field.
3+ years of professional experience as a Data Engineer or in a closely related role.
Strong Python skills, including object-oriented programming and building production ETL/ELT pipelines. 3+ years of professional, hands-on experience is ideal.
Strong SQL skills, able to write and optimise advanced queries for transformation and analytics. 3+ years of professional, hands-on experience is ideal.
Hands-on experience with cloud data platforms. GCP (BigQuery, Cloud Storage, Cloud Run, Firestore, Dataform) is preferred, but equivalent experience on AWS or Azure is welcome. We care more about depth than the specific provider.
Experience working with web scraping libraries (Playwright, Scrapy, or similar).
Working knowledge of LLM APIs (OpenAI, Gemini, or similar) and how to integrate them into data pipelines.
Familiarity with Git, Linux, Docker, and CI/CD workflows (GitHub Actions or similar).
Experience with NoSQL datastores (Firestore or similar).
Strong problem-solving instincts and good written and verbal communication.
Experience with data testing frameworks (Pytest, Great Expectations, Dataplex).
Preferred Additional Skills
Hands-on experience with AI-assisted IDEs and LLM-powered coding tools is desired.
Experience with Terraform or other IaC tools.
Experience with data visualisation tools (Tableau, Power BI, Looker).
Familiarity with machine learning or data science concepts.
Certified GCP Data Engineer.
Experience working in a fast-paced, agile environment.
Technical Stack
You'll be working within (and contributing to) a stack that includes:
Languages & libraries: Python, SQL, YAML
GCP: BigQuery, Cloud Storage, Cloud Run Jobs/Functions, Cloud Build, Cloud Scheduler, Firestore, Dataform, Artifact Registry, Secret Manager, Dataflow, Compute Engine
DevOps & tooling: GitHub, GitHub Actions, Docker, Terraform, Linux, Pytest, Pydantic, Jira
Amro is an Equal Opportunity Employer
The National Archives
Kew, Richmond, UK
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
Royal College of Music
London SW7 2BS, UK
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
