Evolve IT Support
Uttoxeter, Staffordshire
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Arvato Connect
United Kingdom
SAP Payroll Configuration Specialist
Salary: £50,000 - £55,607 per annum (dependent on experience), plus a discretionary annual bonus.
Location: Homebased - applicants must be UK based and have the right to live and work in the UK. There may be a requirement to travel to our UK offices, in-line with some of our existing remote workers.
Contract: Full-time, 12-month Fixed Term Contract.
*Interviews will take place w/c 21st September
Future Shapers. Experience Makers.
The Role:
As our SAP Payroll Configuration Specialist, you'll play a key role in supporting and enhancing SAP ECC6 HR C Payroll for our HMRC client. This is a specialist position focused on payroll configuration rather than payroll processing, giving you the opportunity to work on complex system changes, Personnel Calculation Rules (PCRs), legislative updates, testing, and root cause analysis of escalated payroll issues. You'll be the go-to expert for delivering robust configuration solutions and ensuring payroll functionality continues to operate smoothly and effectively.
Working closely with colleagues across Payroll, Finance and ICT, you'll support change requests from initial impact assessment through to implementation and testing, while also contributing to continuous improvement initiatives and future payroll projects. We're looking for someone who can hit the ground running, bring strong SAP Payroll configuration experience, and enjoys solving complex challenges in a collaborative and supportive team environment.
Key Responsibilities:
Configure, maintain and enhance SAP ECC6 HR C Payroll solutions, ensuring system changes are delivered accurately and
Investigate and resolve complex payroll and system issues escalated by support teams, carrying out detailed root cause analysis and
Design and implement payroll configuration changes, including PCRs, in line with client and business
Assess, configure and support change requests from initial impact assessment through to implementation and testing.
Support payroll-related projects, legislative updates and SAP support pack upgrades, ensuring compliance with evolving
Carry out system and user acceptance testing (UAT), investigating and resolving defects to ensure successful delivery of changes.
Maintain accurate technical documentation and ensure configuration changes are recorded in the appropriate repositories and service management
Collaborate with Payroll, Finance, ICT and client stakeholders to develop and deliver effective SAP HR C Payroll
Provide specialist advice and recommendations on SAP functionality, support packs, SAP Notes and continuous improvement
Contribute to the ongoing stability, performance and continuous improvement of the SAP HR C Payroll environment.
Skills and Experience:
Essential:
Proven experience working with SAP ECC6 Payroll configuration within a complex business environment.
Strong hands-on experience configuring payroll functionality, including
Solid understanding of SAP HR and Payroll processes, with knowledge of how HR configuration and data impacts payroll
Experience investigating and resolving complex payroll or system-related issues, carrying out root cause analysis and implementing
Experience assessing, configuring, testing and implementing system changes, enhancements and change requests.
Ability to communicate effectively with both technical and non-technical
Strong problem-solving skills with the ability to develop practical solutions to complex technical
Self-motivated, highly organised and able to work independently while managing competing
Desirable (but not essential):
Experience working with SAP Employee Central Payroll (ECP), SAP HCM or SuccessFactors environments.
Knowledge of HMRC RTI interfaces and payroll-related
Experience supporting legislative payroll changes, SAP support packs and SAP
Experience working within public sector, government or highly regulated
Knowledge of civil service payroll, pension schemes or statutory absence
Minimum Criteria:
Proven SAP ECC6 Payroll configuration experience (or closely related SAP Payroll platforms such as ECP).
Strong payroll configuration expertise, including
Experience working on payroll configuration rather than solely payroll
Experience managing configuration changes through assessment, implementation and testing.
Benefits Include:
Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s
Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.
Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5
Pension Scheme – 4% employee contribution matched by the
Life Insurance – coverage of 4x your basic salary, offering peace of mind for you and your loved
24/7 Health and Wellbeing Support – access to virtual GP, mental health services, fitness programmes, and more through our WeCare
Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and
Vodaphone Discount - Receive up to 15% off pay monthly plans for you and up to five friends or family Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.
Diversity s Inclusion Statement:
It’s our differences that make our organisation stronger, and we work to ensure that all our
colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
SAP Payroll Configuration Specialist
Salary: £50,000 - £55,607 per annum (dependent on experience), plus a discretionary annual bonus.
Location: Homebased - applicants must be UK based and have the right to live and work in the UK. There may be a requirement to travel to our UK offices, in-line with some of our existing remote workers.
Contract: Full-time, 12-month Fixed Term Contract.
*Interviews will take place w/c 21st September
Future Shapers. Experience Makers.
The Role:
As our SAP Payroll Configuration Specialist, you'll play a key role in supporting and enhancing SAP ECC6 HR C Payroll for our HMRC client. This is a specialist position focused on payroll configuration rather than payroll processing, giving you the opportunity to work on complex system changes, Personnel Calculation Rules (PCRs), legislative updates, testing, and root cause analysis of escalated payroll issues. You'll be the go-to expert for delivering robust configuration solutions and ensuring payroll functionality continues to operate smoothly and effectively.
Working closely with colleagues across Payroll, Finance and ICT, you'll support change requests from initial impact assessment through to implementation and testing, while also contributing to continuous improvement initiatives and future payroll projects. We're looking for someone who can hit the ground running, bring strong SAP Payroll configuration experience, and enjoys solving complex challenges in a collaborative and supportive team environment.
Key Responsibilities:
Configure, maintain and enhance SAP ECC6 HR C Payroll solutions, ensuring system changes are delivered accurately and
Investigate and resolve complex payroll and system issues escalated by support teams, carrying out detailed root cause analysis and
Design and implement payroll configuration changes, including PCRs, in line with client and business
Assess, configure and support change requests from initial impact assessment through to implementation and testing.
Support payroll-related projects, legislative updates and SAP support pack upgrades, ensuring compliance with evolving
Carry out system and user acceptance testing (UAT), investigating and resolving defects to ensure successful delivery of changes.
Maintain accurate technical documentation and ensure configuration changes are recorded in the appropriate repositories and service management
Collaborate with Payroll, Finance, ICT and client stakeholders to develop and deliver effective SAP HR C Payroll
Provide specialist advice and recommendations on SAP functionality, support packs, SAP Notes and continuous improvement
Contribute to the ongoing stability, performance and continuous improvement of the SAP HR C Payroll environment.
Skills and Experience:
Essential:
Proven experience working with SAP ECC6 Payroll configuration within a complex business environment.
Strong hands-on experience configuring payroll functionality, including
Solid understanding of SAP HR and Payroll processes, with knowledge of how HR configuration and data impacts payroll
Experience investigating and resolving complex payroll or system-related issues, carrying out root cause analysis and implementing
Experience assessing, configuring, testing and implementing system changes, enhancements and change requests.
Ability to communicate effectively with both technical and non-technical
Strong problem-solving skills with the ability to develop practical solutions to complex technical
Self-motivated, highly organised and able to work independently while managing competing
Desirable (but not essential):
Experience working with SAP Employee Central Payroll (ECP), SAP HCM or SuccessFactors environments.
Knowledge of HMRC RTI interfaces and payroll-related
Experience supporting legislative payroll changes, SAP support packs and SAP
Experience working within public sector, government or highly regulated
Knowledge of civil service payroll, pension schemes or statutory absence
Minimum Criteria:
Proven SAP ECC6 Payroll configuration experience (or closely related SAP Payroll platforms such as ECP).
Strong payroll configuration expertise, including
Experience working on payroll configuration rather than solely payroll
Experience managing configuration changes through assessment, implementation and testing.
Benefits Include:
Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s
Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.
Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5
Pension Scheme – 4% employee contribution matched by the
Life Insurance – coverage of 4x your basic salary, offering peace of mind for you and your loved
24/7 Health and Wellbeing Support – access to virtual GP, mental health services, fitness programmes, and more through our WeCare
Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and
Vodaphone Discount - Receive up to 15% off pay monthly plans for you and up to five friends or family Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.
Diversity s Inclusion Statement:
It’s our differences that make our organisation stronger, and we work to ensure that all our
colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
Peregrine Livefoods
Essex, UK
About the role
You'll own day-to-day development across our WordPress/WooCommerce trade and consumer sites and our internal web tools. You'll work closely with our Senior Web Developer and ERP Developer. The work covers storefront and plugin development, WooCommerce customisation, tracking, and internal tools that connect to Syspro ERP and our other business systems.
What you'll do
Develop, maintain and improve several WordPress/WooCommerce sites, including our own custom plugins
Extend WooCommerce: trade and tiered pricing, customer groups, delivery-date and courier logic, subscriptions and recurring orders, bulk ordering and reorder tools
Build internal web tools, such as sales order entry and other staff-facing front-ends over ERP and business data
Build and maintain integrations using Flowgear, REST APIs and webhooks, connecting WooCommerce, Syspro, courier platforms and marketing tools
Own tracking: the GA4 e-commerce data layer and GTM containers, kept clean across production and staging and checked after every release
Ship every change through our release process (Git, semantic versioning, changelogs, staging first), one-line fixes included
Write and optimise MySQL for product data, reporting, bulk updates, imports and feeds
Test core, theme and plugin updates on staging, and triage and fix site issues
Own front-end quality: responsive layouts, Core Web Vitals, page speed and accessibility
Build landing pages, campaign assets and on-page SEO changes briefed by our Digital Trading Manager
About the role
You'll own day-to-day development across our WordPress/WooCommerce trade and consumer sites and our internal web tools. You'll work closely with our Senior Web Developer and ERP Developer. The work covers storefront and plugin development, WooCommerce customisation, tracking, and internal tools that connect to Syspro ERP and our other business systems.
What you'll do
Develop, maintain and improve several WordPress/WooCommerce sites, including our own custom plugins
Extend WooCommerce: trade and tiered pricing, customer groups, delivery-date and courier logic, subscriptions and recurring orders, bulk ordering and reorder tools
Build internal web tools, such as sales order entry and other staff-facing front-ends over ERP and business data
Build and maintain integrations using Flowgear, REST APIs and webhooks, connecting WooCommerce, Syspro, courier platforms and marketing tools
Own tracking: the GA4 e-commerce data layer and GTM containers, kept clean across production and staging and checked after every release
Ship every change through our release process (Git, semantic versioning, changelogs, staging first), one-line fixes included
Write and optimise MySQL for product data, reporting, bulk updates, imports and feeds
Test core, theme and plugin updates on staging, and triage and fix site issues
Own front-end quality: responsive layouts, Core Web Vitals, page speed and accessibility
Build landing pages, campaign assets and on-page SEO changes briefed by our Digital Trading Manager
Apto Solutions
Pembroke Road, Clifton, Bristol BS8 3BA, UK
Who this is for
An early-career engineering role inside Operate, our managed service. Security or observability background — either is welcome.
You have been working for eighteen months to three years in a hands-on technical role — a platform team, a SOC or security engineering team, an MSP or MSSP, an infrastructure or DevOps team, a vendor’s support or professional services desk — and you are looking for your first move. You have had your hands on something that runs in production and matters to somebody. You want to go deeper, faster, in a smaller business where the work you do is seen. This is not a graduate scheme and it is not a helpdesk. It is a real engineering seat with real customers, real supervision and a clear path up.
The Role
This is a hands-on engineering role inside Operate, our managed service. You will help run customer telemetry platforms day to day, improve them, and contribute to the platform that lets us run them well. You will do this as part of a small engineering pool, with a senior engineer checking your work before it reaches a customer and a line manager who is accountable for your development.
Operate has two shapes and you will work in both.
Operate Core is always-on. It is continuous ownership of a customer’s platform — health, ingestion, data quality, alerting, upgrades, capacity. There is no handover and no final deliverable. The platform is ours to keep healthy for as long as the customer is ours. Success is measured in the absence of surprises and in the platform being demonstrably better in six months than it is today.
Operate Attach is sprint-based improvement. A customer has a defined problem — noisy alerts, a data source that will not normalise, ingest costs running away, a detection gap, a migration — and we take a scoped block of work and fix it. Attach has a start, a shape and an end. It sits on top of Core, for the same customers, with the same engineers.
Alongside that you will take a share of professional services delivery: shorter, project-shaped engagements that are usually how a customer first meets us.
What You’ll do
Everything below is done with supervision at first and with increasing independence as you show you can carry it. We will be explicit with you about where that line is and how it moves.
Day-to-day health of customer platforms.
Ingestion pipelines, data quality, alerting, licensing and capacity, upgrades and patching. You will start by owning a slice of a named customer estate, and you will be expected to notice problems before the customer does.
Incident and problem work.
Triage, diagnosis and resolution — and then the harder part, which is the root cause and the permanent fix so it does not come back.
Content and configuration.
Detections, dashboards, parsers, normalisation, alert rules, pipeline routing — built properly, peer reviewed, version controlled, documented.
Attach sprints and PS work.
Taking a defined piece of a scoped improvement, delivering it, and being able to show what changed.
Automation.
If you do something manually three times, we expect you to want to automate the fourth. Most of our platform tooling started as an engineer being annoyed by something.
Documentation and runbooks.
Your own, to a standard, every time. Undocumented work is unfinished work.
What this role is NOT
Being clear about this matters as much as the role definition itself.
It is not a SOC analyst seat.
You are not sitting in a queue triaging alerts against someone else’s runbook. You help build and run the platform that the analysts depend on.
It is not a service desk or first-line support role.
You will talk to customers about technical matters, but the work is engineering, not ticket handling.
It is not a data science role.
We work with very large volumes of machine data, but the work is systems and operations engineering, not modelling or statistics. Python and dashboards are not the same thing as running a platform.
It is not a graduate scheme.
We paused our graduate hire to open this role instead, because we want someone who has already spent time in a production environment and knows what it feels like when something breaks at an awkward hour.
It is not a project role with a finish line.
Core has no end date. If what you enjoy is shipping a thing and walking away, you will find the continuous half of this job frustrating.
Who we are looking for
We are indifferent to whether your background is security or observability. Either one is a good starting point, and the interesting work at Apto sits where the two meet — the same telemetry usually has to serve both a security question and an operational one. What we need is depth in one and genuine curiosity about the other
Experience we’re looking for
Roughly eighteen months to three years in a hands-on technical role. We care much more about what you have actually done than about the number of months attached to it, and we know that at this stage most of what you have done was somebody else’s decision. That is fine. We are looking for the shape of it.
You have had your hands on a telemetry, SIEM, observability or monitoring platform that was running in production — not only in a course or a home lab. You have onboarded a data source, tuned an alert, applied an upgrade, or been the person who had to work out why the data stopped arriving.
You have carried something over time rather than only delivering a task and moving on — a set of alerts you looked after, a customer estate you knew well, an on-call rotation, a service that was yours to keep healthy.
You are comfortable in Linux, in at least one query language, and you have written scripts that did something useful. Python is what we mostly use; anything credible is a fine starting point.
You have automated or fixed something real and you can show it. A script, a repo, a before-and-after number, a description concrete enough for us to ask sensible questions about.
You can write. A clear runbook, a readable incident note, a straight message to a customer. This is a customer-facing role.
You have worked in at least one of our vendor families — Splunk, Cribl, Sentinel, Grafana, Datadog, Elastic, Prometheus, OpenTelemetry — or a close analogue. The specific product is negotiable. Real exposure is not.
If you meet most of this and not all of it, apply anyway and tell us which parts you do not have. We would rather read an honest gap than a padded CV.
The platform work – why this is interesting
Most managed service jobs are the same job with a different logo on the ticketing system. This one is not, because we are building our own platform underneath the service and you will work on it. We have replaced a vendor-licensed telemetry backend with an open-source stack we run ourselves. A base platform (secret ;-)) On top of that sits multi-vendor collection — the pattern that lets us onboard a Splunk, a Cribl or a Sentinel customer without rebuilding it from scratch each time. Beyond that, the vendors are all shipping AI and agentic layers — MCP servers, agentic investigation, cross-vendor gateways — and we already have that work live with a customer. You will get early, hands-on exposure to it while most of the industry is still writing slide decks about it.
Who this is for
An early-career engineering role inside Operate, our managed service. Security or observability background — either is welcome.
You have been working for eighteen months to three years in a hands-on technical role — a platform team, a SOC or security engineering team, an MSP or MSSP, an infrastructure or DevOps team, a vendor’s support or professional services desk — and you are looking for your first move. You have had your hands on something that runs in production and matters to somebody. You want to go deeper, faster, in a smaller business where the work you do is seen. This is not a graduate scheme and it is not a helpdesk. It is a real engineering seat with real customers, real supervision and a clear path up.
The Role
This is a hands-on engineering role inside Operate, our managed service. You will help run customer telemetry platforms day to day, improve them, and contribute to the platform that lets us run them well. You will do this as part of a small engineering pool, with a senior engineer checking your work before it reaches a customer and a line manager who is accountable for your development.
Operate has two shapes and you will work in both.
Operate Core is always-on. It is continuous ownership of a customer’s platform — health, ingestion, data quality, alerting, upgrades, capacity. There is no handover and no final deliverable. The platform is ours to keep healthy for as long as the customer is ours. Success is measured in the absence of surprises and in the platform being demonstrably better in six months than it is today.
Operate Attach is sprint-based improvement. A customer has a defined problem — noisy alerts, a data source that will not normalise, ingest costs running away, a detection gap, a migration — and we take a scoped block of work and fix it. Attach has a start, a shape and an end. It sits on top of Core, for the same customers, with the same engineers.
Alongside that you will take a share of professional services delivery: shorter, project-shaped engagements that are usually how a customer first meets us.
What You’ll do
Everything below is done with supervision at first and with increasing independence as you show you can carry it. We will be explicit with you about where that line is and how it moves.
Day-to-day health of customer platforms.
Ingestion pipelines, data quality, alerting, licensing and capacity, upgrades and patching. You will start by owning a slice of a named customer estate, and you will be expected to notice problems before the customer does.
Incident and problem work.
Triage, diagnosis and resolution — and then the harder part, which is the root cause and the permanent fix so it does not come back.
Content and configuration.
Detections, dashboards, parsers, normalisation, alert rules, pipeline routing — built properly, peer reviewed, version controlled, documented.
Attach sprints and PS work.
Taking a defined piece of a scoped improvement, delivering it, and being able to show what changed.
Automation.
If you do something manually three times, we expect you to want to automate the fourth. Most of our platform tooling started as an engineer being annoyed by something.
Documentation and runbooks.
Your own, to a standard, every time. Undocumented work is unfinished work.
What this role is NOT
Being clear about this matters as much as the role definition itself.
It is not a SOC analyst seat.
You are not sitting in a queue triaging alerts against someone else’s runbook. You help build and run the platform that the analysts depend on.
It is not a service desk or first-line support role.
You will talk to customers about technical matters, but the work is engineering, not ticket handling.
It is not a data science role.
We work with very large volumes of machine data, but the work is systems and operations engineering, not modelling or statistics. Python and dashboards are not the same thing as running a platform.
It is not a graduate scheme.
We paused our graduate hire to open this role instead, because we want someone who has already spent time in a production environment and knows what it feels like when something breaks at an awkward hour.
It is not a project role with a finish line.
Core has no end date. If what you enjoy is shipping a thing and walking away, you will find the continuous half of this job frustrating.
Who we are looking for
We are indifferent to whether your background is security or observability. Either one is a good starting point, and the interesting work at Apto sits where the two meet — the same telemetry usually has to serve both a security question and an operational one. What we need is depth in one and genuine curiosity about the other
Experience we’re looking for
Roughly eighteen months to three years in a hands-on technical role. We care much more about what you have actually done than about the number of months attached to it, and we know that at this stage most of what you have done was somebody else’s decision. That is fine. We are looking for the shape of it.
You have had your hands on a telemetry, SIEM, observability or monitoring platform that was running in production — not only in a course or a home lab. You have onboarded a data source, tuned an alert, applied an upgrade, or been the person who had to work out why the data stopped arriving.
You have carried something over time rather than only delivering a task and moving on — a set of alerts you looked after, a customer estate you knew well, an on-call rotation, a service that was yours to keep healthy.
You are comfortable in Linux, in at least one query language, and you have written scripts that did something useful. Python is what we mostly use; anything credible is a fine starting point.
You have automated or fixed something real and you can show it. A script, a repo, a before-and-after number, a description concrete enough for us to ask sensible questions about.
You can write. A clear runbook, a readable incident note, a straight message to a customer. This is a customer-facing role.
You have worked in at least one of our vendor families — Splunk, Cribl, Sentinel, Grafana, Datadog, Elastic, Prometheus, OpenTelemetry — or a close analogue. The specific product is negotiable. Real exposure is not.
If you meet most of this and not all of it, apply anyway and tell us which parts you do not have. We would rather read an honest gap than a padded CV.
The platform work – why this is interesting
Most managed service jobs are the same job with a different logo on the ticketing system. This one is not, because we are building our own platform underneath the service and you will work on it. We have replaced a vendor-licensed telemetry backend with an open-source stack we run ourselves. A base platform (secret ;-)) On top of that sits multi-vendor collection — the pattern that lets us onboard a Splunk, a Cribl or a Sentinel customer without rebuilding it from scratch each time. Beyond that, the vendors are all shipping AI and agentic layers — MCP servers, agentic investigation, cross-vendor gateways — and we already have that work live with a customer. You will get early, hands-on exposure to it while most of the industry is still writing slide decks about it.