Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts. What you’ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Owning incidents from investigation through to resolution, keeping customers informed throughout Providing advanced troubleshooting across Microsoft Azure, including: Virtual Machines Azure Storage, Backup and Recovery Azure Monitor, Log Analytics and alerting Azure Active Directory and RBAC Supporting Microsoft 365 services, including: Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios) SharePoint Online and OneDrive for Business Microsoft Teams (calling, meetings, integrations and client issues) Microsoft 365 security and compliance features (where applicable) Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence Supporting planned changes, maintenance and service improvement activities Creating and maintaining technical documentation, knowledge base articles and known error records Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience Providing on‑site support when required What will you bring? 2–3 years’ experience supporting Microsoft technologies in a production environment Strong hands‑on experience with Microsoft Azure Strong experience supporting Microsoft 365 workloads Experience supporting hybrid environments (on‑premises integrated with Azure and M365) Working knowledge of ITIL‑aligned support environments Excellent customer service skills with the ability to manage multiple priorities Strong troubleshooting, analytical and problem‑solving capability Clear written and verbal communication skills, including technical documentation Ability to achieve and maintain NPPV3 with SC clearance Desirable: Valid UK driving licence and access to a car Microsoft certifications such as AZ‑900 and AZ‑104 Experience supporting large or complex tenant environments What can we offer you? Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program 25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days) Company Pension Scheme Life Assurance x 4 A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal. Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Account Manager – Technology in Schools Ref: HFL1586 Contract:         Permanent  Hours:             Full time at 37 hours per week, 52 weeks per year Salary:    From £33,000 p.a. Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings in Hertfordshire and neighbouring counties or as required to meet business needs.  Important Application Information Please ensure you meet the following requirements before applying : You must have the right to work in the UK You must hold a full UK driving licence and have access to a vehicle with business insurance You must be based locally and willing to travel within Hertfordshire and neighbouring counties How to Apply How to Apply To apply, please  email your CV and a cover letter in Word format , clearly addressing the above requirements and response to the below questions Applications that do not meet these criteria may not be considered.  What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?  What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?  How would you prioritise if a school had lots of needs but very little money?  Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?   The role   This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions Make a difference where it truly matters   Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost-effective decisions—especially when budgets are tight?  If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and long-term impact matter just as much as commercial success.  We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.  Why this role matters   Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.  As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.  This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long-term outcomes for children. What you’ll do   Build trusted, long-term relationships with school and trust Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies. Match requirements with the best-value solutions, ensuring every pound works hard for children and young people. Coordinate with internal specialists to design high-quality, tailored Manage renewals, contracts and opportunities professionally and Advocate for customers internally to support continuous Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.  What drives you   A commitment to improving outcomes in the education A desire to help schools thrive through thoughtful, consultative support—not transactional selling. Curiosity, courage and a proactive, problem-solving A love of building genuine, meaningful Pride in identifying smart, affordable and sustainable technology  What you’ll bring   Proven experience in account management, ideally within MSP IT services or the education sector. A passion for exceptional customer service and collaborative, consultative Excellent communication skills, with confidence when guiding senior Resilience, adaptability and enthusiasm for learning new Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end-user devices, RMM/MDM, cybersecurity, AV and related solutions). A proactive, organised approach to work A full UK driving license and access to a vehicle with business insurance  Why join HFL Education?   We are a not-for-profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.   If you want your work to mean more—and you're ready to bring your expertise to a mission-driven team—we’d love to hear from you.  Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working. Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family- friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more. Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890 or email andy.lees@hfleducation.org To apply , email hfl.recruitment@hfleducation.org with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions. Alternatively, apply via our website: Join our team | HFL Education   What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?  What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?  How would you prioritise if a school had lots of needs but very little money?  Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?    As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms. For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you. Closing Date: This advert may be withdrawn if we have filled the post. This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can. Telephone Interview date: To be confirmed via Microsoft Teams Interview Date: To be confirmed – in Person at Stevenage Head Office. We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this. HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.

Reference number: 431765 Salary: £57,500– £62,500 Total Package: Grade 7 Contract: Permanent Location: London/Milton Keynes/East Kilbride We lead the UK’s diplomatic, development and consular work around the world.  We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us   The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.  When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.  Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.   Who we’re looking for   To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).  When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.  If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .  We value diversity and inclusion and actively encourage and welcome applications from all communities.  Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.  Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.  Apply before 11:55 pm on Monday 2nd March 2026.

We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.  This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.  Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.  You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.  The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.  This varied role will include specific responsibility for: Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation Ensure strong cyber security practices are embedded and consistently applied across the organisation Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation  We will support your ongoing professional development with access to training and membership of professional networks.  We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.  For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk  Vacancy Reference Number: 84299 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number   Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.   We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.  Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .