Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Job Description As a Software Developer, you will collaborate with a team of exceptionally skilled professionals dedicated to the development, enhancement and support of our cutting edge Sports Trading Platform. Working within the trading and tools team, you will develop a diverse range of applications, including desktop solutions such as WPF & WinForms, backend services such as .NET & Golang, and SQL Server stored procedures. Your contribution will be vital in delivering real time data through our innovative trading platform. This will empower the trading department to create, configure and trade both sporting and non sporting events, enabling customers to place bets on a vast array of outcomes. Our technology stack features C#.NET, SQL Server, and Golang, with in house training provided to further enhance your skills and this role presents exciting challenges in a hardworking, delivery focused environment. We are looking for individuals with a diverse range of technical skills who are prepared to address the most pressing challenges in technology and support our growth in emerging markets worldwide. This role is eligible for inclusion in the Company's hybrid working from home policy. Qualifications Proven expertise in Commercial C# and MS SQL Server. In-depth knowledge of Windows applications and Microservices architecture. Experience of WPF is desirable. Knowledge or experience of Kafka. Knowledge or experience of web or cloud technologies. Experience using Git version control. Experience with Linux. Experience with handling data from external providers. Excellent communication skills, both verbal and written. A strong team player with good problem solving skills. Additional Information Developing and supporting highly efficient, robust, and quality code for applications and services. Maintaining clean coding practices. Enhancing and supporting existing trading functions. Supporting Product Owners as needed. Supporting the testing team during project phases. Contributing to innovative solution proposals. Identifying technical areas for improvement. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.
26/07/2026
Full time
Job Description As a Software Developer, you will collaborate with a team of exceptionally skilled professionals dedicated to the development, enhancement and support of our cutting edge Sports Trading Platform. Working within the trading and tools team, you will develop a diverse range of applications, including desktop solutions such as WPF & WinForms, backend services such as .NET & Golang, and SQL Server stored procedures. Your contribution will be vital in delivering real time data through our innovative trading platform. This will empower the trading department to create, configure and trade both sporting and non sporting events, enabling customers to place bets on a vast array of outcomes. Our technology stack features C#.NET, SQL Server, and Golang, with in house training provided to further enhance your skills and this role presents exciting challenges in a hardworking, delivery focused environment. We are looking for individuals with a diverse range of technical skills who are prepared to address the most pressing challenges in technology and support our growth in emerging markets worldwide. This role is eligible for inclusion in the Company's hybrid working from home policy. Qualifications Proven expertise in Commercial C# and MS SQL Server. In-depth knowledge of Windows applications and Microservices architecture. Experience of WPF is desirable. Knowledge or experience of Kafka. Knowledge or experience of web or cloud technologies. Experience using Git version control. Experience with Linux. Experience with handling data from external providers. Excellent communication skills, both verbal and written. A strong team player with good problem solving skills. Additional Information Developing and supporting highly efficient, robust, and quality code for applications and services. Maintaining clean coding practices. Enhancing and supporting existing trading functions. Supporting Product Owners as needed. Supporting the testing team during project phases. Contributing to innovative solution proposals. Identifying technical areas for improvement. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.
Who we are United by a sense of purpose towards our customers - to be a trusted partner for the long term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary Is the next step in your career at SMBC Group EMEA? We're looking for a Credit Systematic Trading Developer (Director) for our Global Markets Department, Credit Group to join our team. Role for to design and build the end to end credit trading platform for corporate bonds across Investment Grade (IG), High Yield (HY), and Emerging Markets (EM). The role will work closely with the traders to develop pricing, risk, and PnL services, FIX connectivity (MarketAxess / Tradeweb / Bloomberg), RFQ automation, model pipelines, and real time analytics. The ideal candidate is proficient in Python, Java, distributed systems, quantitative/statistical methods, CI/CD, observability, and real time UI development. Experience with credit market data (TRACE, CS01/DV01), Kafka/KDB+, and AWS/Kubernetes is a plus. ESSENTIALS OF THE ROLE Experience to lead the development and delivery of credit pricing and trading platform Strong technical and quantitative skills Understanding of credit market structure and pricing methodologies CANDIDATE REQUIREMENTS 7+ years of building electronic trading systems, preferably credit Strong Java and Python programming skills Quantitative and statistical skills to do time series analysis, TCA and generate trading signals Position Description The candidate will design and build core credit trading infrastructure, including pricing & quoting engines, real time market monitoring tools and analytics. They should have experience of FIX protocol to build market connectivity. Good understanding of credit market data and its usage on the trading desk to help productionise quantitative research and produce libraries, portfolio construction, back testing frameworks and model deployment. They should be comfortable with developing high throughput data components and using time series storage like KDB+ What we are looking for 7+ years building components for systematic or electronic trading systems (credit preferred) Strong programming skills: Java for low latency services, concurrency, messaging Python for research, analytics, data processing FIX protocol experience Front end engineering: JavaScript / TypeScript React real time dashboards (REST / WebSocket) Modern UI state management Distributed systems: Kafka / Chronicle PostgreSQL / KDB Caching strategies Avro / Protobuf DevOps: Linux Docker / Kubernetes CI/CD (GitHub Actions / Jenkins) Infrastructure as Code Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive wellbeing and work life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. Some of the benefits on offer to you include: Hybrid and flexible working Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities Ambitious remuneration package
26/07/2026
Full time
Who we are United by a sense of purpose towards our customers - to be a trusted partner for the long term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary Is the next step in your career at SMBC Group EMEA? We're looking for a Credit Systematic Trading Developer (Director) for our Global Markets Department, Credit Group to join our team. Role for to design and build the end to end credit trading platform for corporate bonds across Investment Grade (IG), High Yield (HY), and Emerging Markets (EM). The role will work closely with the traders to develop pricing, risk, and PnL services, FIX connectivity (MarketAxess / Tradeweb / Bloomberg), RFQ automation, model pipelines, and real time analytics. The ideal candidate is proficient in Python, Java, distributed systems, quantitative/statistical methods, CI/CD, observability, and real time UI development. Experience with credit market data (TRACE, CS01/DV01), Kafka/KDB+, and AWS/Kubernetes is a plus. ESSENTIALS OF THE ROLE Experience to lead the development and delivery of credit pricing and trading platform Strong technical and quantitative skills Understanding of credit market structure and pricing methodologies CANDIDATE REQUIREMENTS 7+ years of building electronic trading systems, preferably credit Strong Java and Python programming skills Quantitative and statistical skills to do time series analysis, TCA and generate trading signals Position Description The candidate will design and build core credit trading infrastructure, including pricing & quoting engines, real time market monitoring tools and analytics. They should have experience of FIX protocol to build market connectivity. Good understanding of credit market data and its usage on the trading desk to help productionise quantitative research and produce libraries, portfolio construction, back testing frameworks and model deployment. They should be comfortable with developing high throughput data components and using time series storage like KDB+ What we are looking for 7+ years building components for systematic or electronic trading systems (credit preferred) Strong programming skills: Java for low latency services, concurrency, messaging Python for research, analytics, data processing FIX protocol experience Front end engineering: JavaScript / TypeScript React real time dashboards (REST / WebSocket) Modern UI state management Distributed systems: Kafka / Chronicle PostgreSQL / KDB Caching strategies Avro / Protobuf DevOps: Linux Docker / Kubernetes CI/CD (GitHub Actions / Jenkins) Infrastructure as Code Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive wellbeing and work life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. Some of the benefits on offer to you include: Hybrid and flexible working Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities Ambitious remuneration package
Ascent People Ltd is seeking a 2nd Line Support Engineer with strong experience in Microsoft Windows, Active Directory, and Office 365 to join a fast-moving service desk. This on-site role involves troubleshooting and hands-on support from deskside in the West Midlands. Responsibilities include logging incidents, providing 1st/2nd line support, setting up equipment, managing user accounts, and documenting processes.
26/07/2026
Full time
Ascent People Ltd is seeking a 2nd Line Support Engineer with strong experience in Microsoft Windows, Active Directory, and Office 365 to join a fast-moving service desk. This on-site role involves troubleshooting and hands-on support from deskside in the West Midlands. Responsibilities include logging incidents, providing 1st/2nd line support, setting up equipment, managing user accounts, and documenting processes.
Ascent People Ltd is seeking an Application Support Engineer (2nd line service desk) to join its West Midlands team. This role focuses on supporting external customers with software applications, resolving complex issues, and providing proactive service to ensure high availability of critical systems. You will work in Burton on Trent / West Midlands area, handle 2nd line tickets, and engage with clients to deliver effective solutions while building SME knowledge of the product suite.
26/07/2026
Full time
Ascent People Ltd is seeking an Application Support Engineer (2nd line service desk) to join its West Midlands team. This role focuses on supporting external customers with software applications, resolving complex issues, and providing proactive service to ensure high availability of critical systems. You will work in Burton on Trent / West Midlands area, handle 2nd line tickets, and engage with clients to deliver effective solutions while building SME knowledge of the product suite.
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
26/07/2026
Full time
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
3rd Line Support Engineer - Projects & BAU VMWare/O365 Location: East Midlands Industry: IT Salary: £32,000 - £38,000 per annum + Pension, Health Posted: 04/08/2018 We are looking for an experienced IT Support Engineer to join our internal IT team as a 3rd Line Support Engineer, specialising in VMWare and Office 365. The role will involve working across multiple technology environments, engaging with users remotely and deskside, and delivering high quality customer service. Essential Experience and Skills Experience working with VMWare Strong knowledge of Windows Server Comfortable with Office 365 Familiarity with Linux, Cisco networking and scripting (PowerShell) is ideal but not mandatory Key Responsibilities Provide technical expertise in Windows Server , VMWare, Office 365, and SQL Server Deliver excellent customer service and experience Manage asset lifecycle for hardware and software Build and deploy server architecture with supporting documentation in line with company standards Support during defined maintenance weekends as required by the business Analyse current resource usage and anticipate future requirements to maintain service targets Monitor performance against contractual service targets and take corrective action as needed Develop strong partnership relationships with customers A strong technical aptitude, positive personality, and motivation are equally important. Teamwork, a proactive attitude, and a clear understanding of the broader business objectives are key to success in this role. Salary & Benefits Up to £38,000, 25 days holiday, Pension, Free Car Parking, and Health. Modern office facilities commutable from Coventry, Leicester & Loughborough. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
26/07/2026
Full time
3rd Line Support Engineer - Projects & BAU VMWare/O365 Location: East Midlands Industry: IT Salary: £32,000 - £38,000 per annum + Pension, Health Posted: 04/08/2018 We are looking for an experienced IT Support Engineer to join our internal IT team as a 3rd Line Support Engineer, specialising in VMWare and Office 365. The role will involve working across multiple technology environments, engaging with users remotely and deskside, and delivering high quality customer service. Essential Experience and Skills Experience working with VMWare Strong knowledge of Windows Server Comfortable with Office 365 Familiarity with Linux, Cisco networking and scripting (PowerShell) is ideal but not mandatory Key Responsibilities Provide technical expertise in Windows Server , VMWare, Office 365, and SQL Server Deliver excellent customer service and experience Manage asset lifecycle for hardware and software Build and deploy server architecture with supporting documentation in line with company standards Support during defined maintenance weekends as required by the business Analyse current resource usage and anticipate future requirements to maintain service targets Monitor performance against contractual service targets and take corrective action as needed Develop strong partnership relationships with customers A strong technical aptitude, positive personality, and motivation are equally important. Teamwork, a proactive attitude, and a clear understanding of the broader business objectives are key to success in this role. Salary & Benefits Up to £38,000, 25 days holiday, Pension, Free Car Parking, and Health. Modern office facilities commutable from Coventry, Leicester & Loughborough. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social
26/07/2026
Full time
1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social
2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:
26/07/2026
Full time
2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:
Senior IT Support (3rd Line) - VMware, O365, Automation Location: East Midlands Industry: IT Salary: £30,000 - £40,000 per annum + Pension, Flexi start/finish Posted: 14/08/2018 Description Senior IT Support, 3rd Line, Infrastructure Engineer, MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls - UK Technology Leader - 33-38K, East Midlands A role to kick all others into touch - Join the best of the best and push yourself to provide a first class 3rd line IT Support Service to rival all others - Easily the Best UK IT Support role available today UK Technology leader is looking for a Senior IT Support / 3rd Line Engineer to work in a busy support and service desk environment. Technical environment: MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls Responsibilities Using ITSM processes, provide in depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems. Proactively manage and monitor the "run" elements of our core IT infrastructure. Identifying and addressing faults and issues before they impact service availability. Act as a mentor and senior escalation point for 1st and 2nd level support personnel. Transition new services into early life support, ensuring handover plans and all supporting documentation is relevant and regularly kept up to date. Proactively look to improve and add efficiency to current process and exercise judgment in the decision-making process in order to provide excellent customer experience. Working with all areas of the IT Team with regards to planning and implementation of Changes and major project work. Contribute to knowledge tools and communities, and ensure learnings are shared for reuse. Be part of a team providing out of hours support via an on call rota (1 in 4). Technical Skills Extensive Windows Client and Server OS setup, configuration, deployment and management Advanced Active Directory, DNS, DHCP, Group Policy. On premise Exchange and/or Office365 Configuration. Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM) VMWare ESXi Enterprise Storage Solutions - SAN, NAS, Replication Core Networking (LAN/DC/WIFI, Switching, Routing, Firewalls) Mobile device deployment, support and management. Scripting, PowerShell, Chef Candidate Profile Experience working in a comparable role in an enterprise environment. Confident, self-motivated and passionate about the customer experience. Excellent listening, interpersonal, written, oral and presentation communication skills. A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set. Superior analytical, evaluative, and problem-solving abilities. Used to working and adhering to the ITIL Framework for Service Design, Transition and Operations. Benefits Salary: £33,000 - £38,000 plus Pension, Health, Free parking and accessible by public transport. Commute from Leicester, South Nottingham, and Derby.
26/07/2026
Full time
Senior IT Support (3rd Line) - VMware, O365, Automation Location: East Midlands Industry: IT Salary: £30,000 - £40,000 per annum + Pension, Flexi start/finish Posted: 14/08/2018 Description Senior IT Support, 3rd Line, Infrastructure Engineer, MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls - UK Technology Leader - 33-38K, East Midlands A role to kick all others into touch - Join the best of the best and push yourself to provide a first class 3rd line IT Support Service to rival all others - Easily the Best UK IT Support role available today UK Technology leader is looking for a Senior IT Support / 3rd Line Engineer to work in a busy support and service desk environment. Technical environment: MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls Responsibilities Using ITSM processes, provide in depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems. Proactively manage and monitor the "run" elements of our core IT infrastructure. Identifying and addressing faults and issues before they impact service availability. Act as a mentor and senior escalation point for 1st and 2nd level support personnel. Transition new services into early life support, ensuring handover plans and all supporting documentation is relevant and regularly kept up to date. Proactively look to improve and add efficiency to current process and exercise judgment in the decision-making process in order to provide excellent customer experience. Working with all areas of the IT Team with regards to planning and implementation of Changes and major project work. Contribute to knowledge tools and communities, and ensure learnings are shared for reuse. Be part of a team providing out of hours support via an on call rota (1 in 4). Technical Skills Extensive Windows Client and Server OS setup, configuration, deployment and management Advanced Active Directory, DNS, DHCP, Group Policy. On premise Exchange and/or Office365 Configuration. Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM) VMWare ESXi Enterprise Storage Solutions - SAN, NAS, Replication Core Networking (LAN/DC/WIFI, Switching, Routing, Firewalls) Mobile device deployment, support and management. Scripting, PowerShell, Chef Candidate Profile Experience working in a comparable role in an enterprise environment. Confident, self-motivated and passionate about the customer experience. Excellent listening, interpersonal, written, oral and presentation communication skills. A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set. Superior analytical, evaluative, and problem-solving abilities. Used to working and adhering to the ITIL Framework for Service Design, Transition and Operations. Benefits Salary: £33,000 - £38,000 plus Pension, Health, Free parking and accessible by public transport. Commute from Leicester, South Nottingham, and Derby.
3rd Line Support Engineer - VMWare, O365, Windows/Linux Location: East Midlands Industry: IT Salary: £32000 - £37000 per annum + Pension, Health Posted: 29/06/2018 We are looking for an IT Support Engineer with experience in VM Ware, Windows Server , Office 365, and related technologies. This is an internal IT role for an IT UK Success Story. The role requires someone who can work across multiple technology environments, engage with users remotely and deskside, and communicate effectively. Knowledge of VM Ware and O365 is required; familiarity with Linux, Cisco networking, and scripting (e.g., PowerShell) is ideal. Key Responsibilities Provide technical expertise in Windows Server , VM Ware, Office 365, and RDBMS SQL Server. Deliver excellent customer service and user experience. Manage assets for hardware and software. Build and deploy server architecture with supporting documentation. Provide support during defined maintenance weekends as required by the business. Analyze current resourcing usage and future requirements to maintain optimal resource and system levels. Monitor performance against contractual service targets and take appropriate action to meet IT service targets. Build strong partnership relationships with customers. Required Skills Experience with VM Ware and Windows Server . Strong knowledge of Office 365. Good communication skills, both remote and deskside. Familiarity with Linux, Cisco networking, scripting (PowerShell) is a plus. Benefits Salary up to £35K, 25 days holiday, pension, free car parking and health benefits. Modern office facility commutable from Coventry, Leicester & Loughborough. Contact: , Recruiter: Jo Bevington Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
26/07/2026
Full time
3rd Line Support Engineer - VMWare, O365, Windows/Linux Location: East Midlands Industry: IT Salary: £32000 - £37000 per annum + Pension, Health Posted: 29/06/2018 We are looking for an IT Support Engineer with experience in VM Ware, Windows Server , Office 365, and related technologies. This is an internal IT role for an IT UK Success Story. The role requires someone who can work across multiple technology environments, engage with users remotely and deskside, and communicate effectively. Knowledge of VM Ware and O365 is required; familiarity with Linux, Cisco networking, and scripting (e.g., PowerShell) is ideal. Key Responsibilities Provide technical expertise in Windows Server , VM Ware, Office 365, and RDBMS SQL Server. Deliver excellent customer service and user experience. Manage assets for hardware and software. Build and deploy server architecture with supporting documentation. Provide support during defined maintenance weekends as required by the business. Analyze current resourcing usage and future requirements to maintain optimal resource and system levels. Monitor performance against contractual service targets and take appropriate action to meet IT service targets. Build strong partnership relationships with customers. Required Skills Experience with VM Ware and Windows Server . Strong knowledge of Office 365. Good communication skills, both remote and deskside. Familiarity with Linux, Cisco networking, scripting (PowerShell) is a plus. Benefits Salary up to £35K, 25 days holiday, pension, free car parking and health benefits. Modern office facility commutable from Coventry, Leicester & Loughborough. Contact: , Recruiter: Jo Bevington Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, Helpdesk, Technician, Customer Service - Nottingham, East Midlands, Microsoft Windows, Microsoft Office, Office 365, Microsoft Azure, up to £22k Do you have 12+ months solid commercial experience in a 1st Line IT support role and looking for your next challenge? Enjoy being on the front line supporting customers with their IT requirements Solid experience and knowledge in Microsoft operating systems and everything Windows such as Office 365? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in all things Microsoft and Windows - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the IT support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. You will have a solid 12+ months in similar 1st line support roles with similar duties. Your toolbox should include use and support of: Microsoft Windows 10 operating system Active Directory Microsoft Office 365 Exceptional telephone manner and not afraid to offer deskside support where required Previous performance or customer service awards or acknowledgements The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: Setting up new users for Windows 10 and Office 365 Using Active Directory Building laptops and overall support via telephone and deskside where required The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Nottingham, East Midlands and easily commutable from Derby, Loughborough, Chesterfield, Grantham and Leicester. Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, Helpdesk, Technician, Customer Service - Nottingham, East Midlands, Microsoft Windows, Microsoft Office, Office 365, Microsoft Azure, up to £22k Do you have 12+ months solid commercial experience in a 1st Line IT support role and looking for your next challenge? Enjoy being on the front line supporting customers with their IT requirements Solid experience and knowledge in Microsoft operating systems and everything Windows such as Office 365? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in all things Microsoft and Windows - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the IT support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. You will have a solid 12+ months in similar 1st line support roles with similar duties. Your toolbox should include use and support of: Microsoft Windows 10 operating system Active Directory Microsoft Office 365 Exceptional telephone manner and not afraid to offer deskside support where required Previous performance or customer service awards or acknowledgements The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: Setting up new users for Windows 10 and Office 365 Using Active Directory Building laptops and overall support via telephone and deskside where required The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Nottingham, East Midlands and easily commutable from Derby, Loughborough, Chesterfield, Grantham and Leicester. Candidates of all ages and backgrounds will be considered for this role.
Ascent People Ltd in the East Midlands is seeking a 1st/2nd Line IT Support/Service Desk Analyst to join the IT team. You will provide first and second-level support to customers, handle incidents, and escalate to the 3rd line when needed. The role includes site visits and driving responsibilities. Excellent training opportunity with exposure to Windows 10, AD, O365, SQL, SCCM/InTune, and cloud tech. Salary £25,000-£28,000 plus pension, healthcare, training, and flexible working options.
26/07/2026
Full time
Ascent People Ltd in the East Midlands is seeking a 1st/2nd Line IT Support/Service Desk Analyst to join the IT team. You will provide first and second-level support to customers, handle incidents, and escalate to the 3rd line when needed. The role includes site visits and driving responsibilities. Excellent training opportunity with exposure to Windows 10, AD, O365, SQL, SCCM/InTune, and cloud tech. Salary £25,000-£28,000 plus pension, healthcare, training, and flexible working options.
Application Support Engineer (2nd line service desk) Location: West Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 03/09/2019 Application Support Engineer, Software Support, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Burton on Trent, West Midlands, Birmingham, Software Application Support, External Customers, up to £40k Do you have 4+ years commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and range of queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. You will become a product specialist with full training and be a SME for this software house. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 4+ years in similar 2nd line support analyst positions with similar duties. Your toolbox should include use and support of: Software and applications to external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experienced in software/application support as well as databases Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on ITIL qualifications are highly desirable. The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based Burton on Trent, West Midlands and easily commutable from Birmingham, Walsall, Stafford, Derby, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
26/07/2026
Full time
Application Support Engineer (2nd line service desk) Location: West Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 03/09/2019 Application Support Engineer, Software Support, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Burton on Trent, West Midlands, Birmingham, Software Application Support, External Customers, up to £40k Do you have 4+ years commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and range of queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. You will become a product specialist with full training and be a SME for this software house. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 4+ years in similar 2nd line support analyst positions with similar duties. Your toolbox should include use and support of: Software and applications to external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experienced in software/application support as well as databases Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on ITIL qualifications are highly desirable. The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based Burton on Trent, West Midlands and easily commutable from Birmingham, Walsall, Stafford, Derby, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
IT Support Engineer / Software Release Engineer Location: East Midlands Industry: IT Salary: £30,000 - £35,000 per annum + Pension, Health, 25 days holiday Posted: 10/04/2018 Overview We are seeking a versatile IT Support / Software Release Engineer to join our UK team. The role involves maintaining Windows Server environments, managing VMware infrastructure, supporting Office 365, and performing software release and automation activities. Strong technical skills combined with excellent customer service and communication abilities are essential. Responsibilities Provide technical expertise in Windows Server , VMware, and SQL Server. Deliver high quality customer service and experience. Manage hardware and software assets. Build and deploy server architecture, documenting processes in line with company standards. Offer support during defined maintenance weekends as required. Contribute to resource usage analysis and future requirement planning to meet IT Service targets. Monitor performance against contractual service targets and take appropriate action. Build strong partnership relationships with customers. Qualifications Experience as an IT Support engineer with software release responsibilities. Proven work with Windows Server . Comfortable with Office 365 and scripting in PowerShell or similar. Knowledge of VMware required; additional scripting skills are desirable. Strong communication skills suitable for remote and desk side user engagement. Benefits £30,000 - £35,000 per annum + Pension, Health, 25 days holiday, free car parking, modern office facilities commutable from Leicester, Loughborough, and Nottingham. Equal Opportunity Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
IT Support Engineer / Software Release Engineer Location: East Midlands Industry: IT Salary: £30,000 - £35,000 per annum + Pension, Health, 25 days holiday Posted: 10/04/2018 Overview We are seeking a versatile IT Support / Software Release Engineer to join our UK team. The role involves maintaining Windows Server environments, managing VMware infrastructure, supporting Office 365, and performing software release and automation activities. Strong technical skills combined with excellent customer service and communication abilities are essential. Responsibilities Provide technical expertise in Windows Server , VMware, and SQL Server. Deliver high quality customer service and experience. Manage hardware and software assets. Build and deploy server architecture, documenting processes in line with company standards. Offer support during defined maintenance weekends as required. Contribute to resource usage analysis and future requirement planning to meet IT Service targets. Monitor performance against contractual service targets and take appropriate action. Build strong partnership relationships with customers. Qualifications Experience as an IT Support engineer with software release responsibilities. Proven work with Windows Server . Comfortable with Office 365 and scripting in PowerShell or similar. Knowledge of VMware required; additional scripting skills are desirable. Strong communication skills suitable for remote and desk side user engagement. Benefits £30,000 - £35,000 per annum + Pension, Health, 25 days holiday, free car parking, modern office facilities commutable from Leicester, Loughborough, and Nottingham. Equal Opportunity Candidates of all ages and backgrounds will be considered for this role.
IT Support Engineer (1st & 2nd Line) is required for a 12-month fixed-term contract based in Durham. The role is on-site five days a week, delivering hands-on IT support to end users and ensuring timely resolution of issues. The successful candidate will troubleshoot desktop, laptop, mobile devices and applications, manage user accounts (AD/365) and build/deploy IT equipment, while maintaining excellent customer service and adhering to SLAs.
26/07/2026
Full time
IT Support Engineer (1st & 2nd Line) is required for a 12-month fixed-term contract based in Durham. The role is on-site five days a week, delivering hands-on IT support to end users and ensuring timely resolution of issues. The successful candidate will troubleshoot desktop, laptop, mobile devices and applications, manage user accounts (AD/365) and build/deploy IT equipment, while maintaining excellent customer service and adhering to SLAs.
IT 1st Line Support Analyst/Engineer - 6 mths Location: East Midlands Industry: IT Salary: £80 - £100 per day Posted: 21/04/2022 Job Description IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, IT Helpdesk - Derby, East Midlands, Microsoft Windows, Mac OS X, Microsoft Office, Office 365, VPN, Spyware, ITIL, up to £100/day, initial 6-month contract. Experienced 1st Line Support Analyst or Engineer looking to secure your next contract? Enjoy being on the front line supporting customers with their IT requirements Solid experience 6-12+ months commercial IT support experience? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in Microsoft Windows, Mac OS X, Office 365 and maybe even some VPN or Spyware know-how - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity. This is an office-based role. Toolbox Requirements Microsoft Windows 7/8/10 and Mac OS X operating systems Microsoft Server 2008/2012 Microsoft Office 365/2010/2013/2016 Maintaining ITIL processes and procedures Desirables VPN Spyware This is an initial 6-month contract with the opportunity to extend. The day rate on offer is up to £100/day. The office is based in Derby, East Midlands and easily commutable from the wider Derby area, Nottingham, Loughborough, Chesterfield, Grantham and Leicester. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email: My Social
26/07/2026
Full time
IT 1st Line Support Analyst/Engineer - 6 mths Location: East Midlands Industry: IT Salary: £80 - £100 per day Posted: 21/04/2022 Job Description IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, IT Helpdesk - Derby, East Midlands, Microsoft Windows, Mac OS X, Microsoft Office, Office 365, VPN, Spyware, ITIL, up to £100/day, initial 6-month contract. Experienced 1st Line Support Analyst or Engineer looking to secure your next contract? Enjoy being on the front line supporting customers with their IT requirements Solid experience 6-12+ months commercial IT support experience? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in Microsoft Windows, Mac OS X, Office 365 and maybe even some VPN or Spyware know-how - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity. This is an office-based role. Toolbox Requirements Microsoft Windows 7/8/10 and Mac OS X operating systems Microsoft Server 2008/2012 Microsoft Office 365/2010/2013/2016 Maintaining ITIL processes and procedures Desirables VPN Spyware This is an initial 6-month contract with the opportunity to extend. The day rate on offer is up to £100/day. The office is based in Derby, East Midlands and easily commutable from the wider Derby area, Nottingham, Loughborough, Chesterfield, Grantham and Leicester. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email: My Social
IT Support / Application Support Analyst - East Midlands IT Support Job - Service Desk Job - Project work Multi billion dollar client is looking to add to its Customer Technical Support team. This is a diverse role that will present a range of challenges daily. A mix of IT and Application Support, along with software implementation, will form the major part of the role. As an IT Support Engineer you will work predominantly on projects and act as the first point of contact for customers. This is not an internal IT support job. Technical skills required: Windows 10 O365 Active Directory MS Office ITIL Laptops/Printers Windows Server/Networks Application Software SQL Server Hours: 8.30 - 5.30 (40 hour week), Monday - Friday (no shift work). Modern office facility with free parking. Qualifications: A minimum of 2 years' experience in service desk or IT support is required. Ideally, experience in customer driven support is preferred. Benefits: This company offers opportunities to move into testing/programming or advance your IT support career. Technology and product investment, plus training for all staff, supports career growth. Competitive starting salary of around £30k and benefits. Smart/casual dress code and free parking. Commutable from Nottingham, Derby and Leicester. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
26/07/2026
Full time
IT Support / Application Support Analyst - East Midlands IT Support Job - Service Desk Job - Project work Multi billion dollar client is looking to add to its Customer Technical Support team. This is a diverse role that will present a range of challenges daily. A mix of IT and Application Support, along with software implementation, will form the major part of the role. As an IT Support Engineer you will work predominantly on projects and act as the first point of contact for customers. This is not an internal IT support job. Technical skills required: Windows 10 O365 Active Directory MS Office ITIL Laptops/Printers Windows Server/Networks Application Software SQL Server Hours: 8.30 - 5.30 (40 hour week), Monday - Friday (no shift work). Modern office facility with free parking. Qualifications: A minimum of 2 years' experience in service desk or IT support is required. Ideally, experience in customer driven support is preferred. Benefits: This company offers opportunities to move into testing/programming or advance your IT support career. Technology and product investment, plus training for all staff, supports career growth. Competitive starting salary of around £30k and benefits. Smart/casual dress code and free parking. Commutable from Nottingham, Derby and Leicester. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
3rd Line Support Engineer - Projects & BAU VMWare/O365 Location: West Midlands Industry: IT Salary: £32,000 - £38,000 per annum + Pension, Health Posted: 18/09/2018 Overview IT Support Engineer, IT Systems Administrator, 3rd Line Engineer, Office 365, VM Ware, Windows Server , Linux, Cisco, Microsoft Infrastructure Engineer, Active Directory, SQL Server, Scripting - 35K We are looking for an experienced 3rd Line Support Engineer to work with VM Ware, Windows Server , and Office 365. The role will involve remote and deskside support, strong communication, and an ability to work across multiple technology environments. Within the next 18 months there will be significant project work. Key Responsibilities Provide technical expertise in Windows Server , VM Ware, Office 365, and SQL Server. Deliver excellent customer service and experience. Manage asset inventory of hardware and software. Build and deploy server architecture with supporting documentation in line with company standards. Provide support during defined maintenance weekends as required. Analyse current resourcing usage and future requirements to ensure resources and systems meet IT service targets. Monitor performance against contractual service targets and take appropriate action to achieve targets. Build strong partnership relationships with customers. Qualifications & Skills Experience with VM Ware. Experience with Windows Server . Comfortable working with Office 365. Knowledge of Linux and Cisco networking is desirable. Scripting skills such as PowerShell for software releases are desirable. Strong technical aptitude and communication skills. Benefits Up to £38,000 salary, 25 days holiday, pension, free car parking, and health benefits. Modern office facility commutable from Coventry, Leicester & Loughborough. Contact Recruiter: Jo Bevington Phone: Email: Equal Opportunity Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
3rd Line Support Engineer - Projects & BAU VMWare/O365 Location: West Midlands Industry: IT Salary: £32,000 - £38,000 per annum + Pension, Health Posted: 18/09/2018 Overview IT Support Engineer, IT Systems Administrator, 3rd Line Engineer, Office 365, VM Ware, Windows Server , Linux, Cisco, Microsoft Infrastructure Engineer, Active Directory, SQL Server, Scripting - 35K We are looking for an experienced 3rd Line Support Engineer to work with VM Ware, Windows Server , and Office 365. The role will involve remote and deskside support, strong communication, and an ability to work across multiple technology environments. Within the next 18 months there will be significant project work. Key Responsibilities Provide technical expertise in Windows Server , VM Ware, Office 365, and SQL Server. Deliver excellent customer service and experience. Manage asset inventory of hardware and software. Build and deploy server architecture with supporting documentation in line with company standards. Provide support during defined maintenance weekends as required. Analyse current resourcing usage and future requirements to ensure resources and systems meet IT service targets. Monitor performance against contractual service targets and take appropriate action to achieve targets. Build strong partnership relationships with customers. Qualifications & Skills Experience with VM Ware. Experience with Windows Server . Comfortable working with Office 365. Knowledge of Linux and Cisco networking is desirable. Scripting skills such as PowerShell for software releases are desirable. Strong technical aptitude and communication skills. Benefits Up to £38,000 salary, 25 days holiday, pension, free car parking, and health benefits. Modern office facility commutable from Coventry, Leicester & Loughborough. Contact Recruiter: Jo Bevington Phone: Email: Equal Opportunity Candidates of all ages and backgrounds will be considered for this role.
Ascent People Ltd in the East Midlands is seeking a capable 1st/2nd Line Software Support / Service Desk analyst to join our IT team. You will provide frontline helpdesk support for enterprise software and aim to resolve issues efficiently, with emphasis on clear communication and timely escalation when needed. You'll work 9-5 with no weekend duties, supporting Oracle, Dynamics, SAP, Navision, Visual Studio, SQL Server and Windows environments. ITIL knowledge is valued and training is available.
26/07/2026
Full time
Ascent People Ltd in the East Midlands is seeking a capable 1st/2nd Line Software Support / Service Desk analyst to join our IT team. You will provide frontline helpdesk support for enterprise software and aim to resolve issues efficiently, with emphasis on clear communication and timely escalation when needed. You'll work 9-5 with no weekend duties, supporting Oracle, Dynamics, SAP, Navision, Visual Studio, SQL Server and Windows environments. ITIL knowledge is valued and training is available.
