Application Support Engineer (2nd line service desk)

Location: West Midlands

Industry: IT

Salary: £20000 - £26000 per annum + benefits & training

Posted: 03/09/2019

Application Support Engineer, Software Support, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Burton on Trent, West Midlands, Birmingham, Software Application Support, External Customers, up to £40k

• Do you have 4+ years commercial experience in supporting specialist applications & software and looking for your next challenge?
• Enjoy supporting external customers with their software and application support requirements and range of queries?
• Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability?
• Experienced in high availability support (24/7) and have SQL knowledge?

This is an amazing opportunity for an experienced Application Support Analyst or Engineer at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed.

This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. You will become a product specialist with full training and be a SME for this software house. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further.

You will have a solid 4+ years in similar 2nd line support analyst positions with similar duties.

Your toolbox should include use and support of:

• Software and applications to external customers
• SQL knowledge and experience
• Supported high availability software/applications (24/7)
• Experienced in software/application support as well as databases
• Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on

ITIL qualifications are highly desirable.

The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact.

Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level.

The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based Burton on Trent, West Midlands and easily commutable from Birmingham, Walsall, Stafford, Derby, etc.

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.