Senior IT Support (3rd Line) - VMware, O365, Automation

Location: East Midlands

Industry: IT

Salary: £30,000 - £40,000 per annum + Pension, Flexi start/finish

Posted: 14/08/2018

Senior IT Support, 3rd Line, Infrastructure Engineer, MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls - UK Technology Leader - 33-38K, East Midlands

A role to kick all others into touch - Join the best of the best and push yourself to provide a first class 3rd line IT Support Service to rival all others - Easily the Best UK IT Support role available today

UK Technology leader is looking for a Senior IT Support / 3rd Line Engineer to work in a busy support and service desk environment.

Technical environment: MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls

• Using ITSM processes, provide in depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems.
• Proactively manage and monitor the "run" elements of our core IT infrastructure. Identifying and addressing faults and issues before they impact service availability.
• Act as a mentor and senior escalation point for 1st and 2nd level support personnel.
• Transition new services into early life support, ensuring handover plans and all supporting documentation is relevant and regularly kept up to date.
• Proactively look to improve and add efficiency to current process and exercise judgment in the decision-making process in order to provide excellent customer experience.
• Working with all areas of the IT Team with regards to planning and implementation of Changes and major project work.
• Contribute to knowledge tools and communities, and ensure learnings are shared for reuse.
• Be part of a team providing out of hours support via an on call rota (1 in 4).

• Extensive Windows Client and Server OS setup, configuration, deployment and management
• Advanced Active Directory, DNS, DHCP, Group Policy.
• On premise Exchange and/or Office365 Configuration.
• Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM)
• VMWare ESXi
• Enterprise Storage Solutions - SAN, NAS, Replication
• Core Networking (LAN/DC/WIFI, Switching, Routing, Firewalls)
• Mobile device deployment, support and management.
• Scripting, PowerShell, Chef

• Experience working in a comparable role in an enterprise environment.
• Confident, self-motivated and passionate about the customer experience.
• Excellent listening, interpersonal, written, oral and presentation communication skills.
• A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set.
• Superior analytical, evaluative, and problem-solving abilities.
• Used to working and adhering to the ITIL Framework for Service Design, Transition and Operations.

Salary: £33,000 - £38,000 plus Pension, Health, Free parking and accessible by public transport. Commute from Leicester, South Nottingham, and Derby.