The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
20/07/2026
Full time
The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)
27/07/2026
Full time
Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)
Start your IT Support career with METCLOUD! Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations. You will be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA. As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications. Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business. Responsibilities: Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs Attend the site and carry out any on-site support work as required Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication Desirable skills: Friendly and approachable attitude Patience and empathy when helping users Focus on delivering a positive user experience Logical thinking Ability to follow steps to diagnose issues Willingness to learn and find solutions Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 9am - 5:30pm Benefits: Private health care (after completing 1 year of service) Death in Service (after completing a 3-month probation period) Social gatherings such as go-karting, ten-pin bowling. Exposure to cloud computing, IT support, cybersecurity, infrastructure, and Microsoft technologies. Career progression opportunities Future prospects: Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as: IT Support Engineer Cloud Engineer Infrastructure Engineer Cyber Security Analyst Technical Consultant About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
27/07/2026
Full time
Start your IT Support career with METCLOUD! Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations. You will be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA. As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications. Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business. Responsibilities: Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs Attend the site and carry out any on-site support work as required Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication Desirable skills: Friendly and approachable attitude Patience and empathy when helping users Focus on delivering a positive user experience Logical thinking Ability to follow steps to diagnose issues Willingness to learn and find solutions Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 9am - 5:30pm Benefits: Private health care (after completing 1 year of service) Death in Service (after completing a 3-month probation period) Social gatherings such as go-karting, ten-pin bowling. Exposure to cloud computing, IT support, cybersecurity, infrastructure, and Microsoft technologies. Career progression opportunities Future prospects: Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as: IT Support Engineer Cloud Engineer Infrastructure Engineer Cyber Security Analyst Technical Consultant About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Senior Identity and Access Management Engineer (PAM) Essential Criteria Proven experience applying Identity & Access Management (IAM) principles including Authentication, Authorisation, Access control models (RBAC / ABAC / PBAC), identity lifecycle management (Joiners / Movers / Leavers) and Zero Trust. Hands-on experience designing or leading AI driven initiatives within IAM or Cybersecurity. Strong ability to analyse identity telemetry (audit logs, sign in- logs, access data) and translate insights into actionable improvements Extensive hands-on- experience with Microsoft Entra ID (Azure AD), including: Users, Groups (static & dynamic), roles, service principals, app registrations Directories, Tenants, Objects, and Attribute Structures Conditional Access policies, SSO (SAML & OIDC), Access Packages, MFA and Passwordless authentication (e.g. Windows Hello for Business, FIDO2) Identity governance activities including Access reviews, Entitlement Management and access control models. MS and 3rd party Agentic AI agents governance and lifecycle management. Solid engineering experience in Privileged Access Management (PAM) such as CyberArk, StrongDM: User and group management, OU design, Group Policy Objects (GPOs) Hybrid identity integration (Azure AD Connect / Cloud Sync) Password rotation policies Different types of service accounts for on-premises and cloud use cases (SVC, gMSA, MI, SPN, RPA) Working knowledge of how privileges and account types are secured within different operating systems, databases, servers, cloud resources. Experience working with Identity Governance tooling such as Saviynt / SailPoint or any other similar product. Experience with securing access within cloud platforms and technologies (Azure, AWS, GCP). Ability to define AI use cases and requirements aligned to Agent identity governance, Agent lifecycle management, designing controls for effective risk reduction Strong understanding of identity threat landscape and how AI can be applied to detect and mitigate risks Experience in gathering high level technical requirements, discuss with stakeholders to break it down to detailed requirements along with timeline and communicate to the engineers Experience mentoring or coaching engineers, provide technical advice to the team and contributing to team standards and best practices Work with Engineering and Product Manager to deliver technical milestones in line with product and business strategy. Work collaboratively with IT, product teams, Security Operations Centre, Security Analysts, Security Architects and end users to support IAM & PAM solutions and to ensure secure delivery, safeguarding both colleague and customer data. Exhibit excellent communication and presentation skills, able to convey complex issues and findings clearly and effectively. Demonstrates a strong technical mindset with the ability to analyse complex IAM, PAM and AI challenges, make sound architectural and engineering decisions, and proactively remove technical or organisational blockers to enable effective and timely delivery. Maintains a commitment to continuous learning while building strong, trusted relationships with technical teams, security partners, and business stakeholders to drive collaboration, capability uplift, and shared ownership of outcomes. Additional Criteria Experience using AI and machine learning concepts to analyse identity related data (e.g. -sign in- logs, access patterns, usage trends) Knowledge of AI assisted- automation use cases within IAM: Access or sign in anomaly detection Risk based- access decisions Intelligent access reviews or entitlement recommendations Experience with Microsoft security and analytics tools (e.g. Entra ID logs, Azure Monitor, Log Analytics, Sentinel). Understanding of ethical AI and responsible use of AI, especially in security sensitive and -personal data- contexts. Familiarity with data governance, data quality, and information security principles, particularly where AI models consume identity data. Strong focus on security, governance, and continuous improvement Relevant professional certifications (or actively working towards), such as: Microsoft Identity or Security certifications Privileged Access Management certifications AI / data analytics certifications CISSP, CISM, or equivalent
27/07/2026
Full time
Senior Identity and Access Management Engineer (PAM) Essential Criteria Proven experience applying Identity & Access Management (IAM) principles including Authentication, Authorisation, Access control models (RBAC / ABAC / PBAC), identity lifecycle management (Joiners / Movers / Leavers) and Zero Trust. Hands-on experience designing or leading AI driven initiatives within IAM or Cybersecurity. Strong ability to analyse identity telemetry (audit logs, sign in- logs, access data) and translate insights into actionable improvements Extensive hands-on- experience with Microsoft Entra ID (Azure AD), including: Users, Groups (static & dynamic), roles, service principals, app registrations Directories, Tenants, Objects, and Attribute Structures Conditional Access policies, SSO (SAML & OIDC), Access Packages, MFA and Passwordless authentication (e.g. Windows Hello for Business, FIDO2) Identity governance activities including Access reviews, Entitlement Management and access control models. MS and 3rd party Agentic AI agents governance and lifecycle management. Solid engineering experience in Privileged Access Management (PAM) such as CyberArk, StrongDM: User and group management, OU design, Group Policy Objects (GPOs) Hybrid identity integration (Azure AD Connect / Cloud Sync) Password rotation policies Different types of service accounts for on-premises and cloud use cases (SVC, gMSA, MI, SPN, RPA) Working knowledge of how privileges and account types are secured within different operating systems, databases, servers, cloud resources. Experience working with Identity Governance tooling such as Saviynt / SailPoint or any other similar product. Experience with securing access within cloud platforms and technologies (Azure, AWS, GCP). Ability to define AI use cases and requirements aligned to Agent identity governance, Agent lifecycle management, designing controls for effective risk reduction Strong understanding of identity threat landscape and how AI can be applied to detect and mitigate risks Experience in gathering high level technical requirements, discuss with stakeholders to break it down to detailed requirements along with timeline and communicate to the engineers Experience mentoring or coaching engineers, provide technical advice to the team and contributing to team standards and best practices Work with Engineering and Product Manager to deliver technical milestones in line with product and business strategy. Work collaboratively with IT, product teams, Security Operations Centre, Security Analysts, Security Architects and end users to support IAM & PAM solutions and to ensure secure delivery, safeguarding both colleague and customer data. Exhibit excellent communication and presentation skills, able to convey complex issues and findings clearly and effectively. Demonstrates a strong technical mindset with the ability to analyse complex IAM, PAM and AI challenges, make sound architectural and engineering decisions, and proactively remove technical or organisational blockers to enable effective and timely delivery. Maintains a commitment to continuous learning while building strong, trusted relationships with technical teams, security partners, and business stakeholders to drive collaboration, capability uplift, and shared ownership of outcomes. Additional Criteria Experience using AI and machine learning concepts to analyse identity related data (e.g. -sign in- logs, access patterns, usage trends) Knowledge of AI assisted- automation use cases within IAM: Access or sign in anomaly detection Risk based- access decisions Intelligent access reviews or entitlement recommendations Experience with Microsoft security and analytics tools (e.g. Entra ID logs, Azure Monitor, Log Analytics, Sentinel). Understanding of ethical AI and responsible use of AI, especially in security sensitive and -personal data- contexts. Familiarity with data governance, data quality, and information security principles, particularly where AI models consume identity data. Strong focus on security, governance, and continuous improvement Relevant professional certifications (or actively working towards), such as: Microsoft Identity or Security certifications Privileged Access Management certifications AI / data analytics certifications CISSP, CISM, or equivalent
Senior PAM & AI Engineer (Privileged Access Management) Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 31 July 2026 We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. Senior Identity and Access Management Engineer (PAM) Proven experience applying Identity & Access Management (IAM) principles including Authentication, Authorisation, Access control models (RBAC / ABAC / PBAC), identity lifecycle management (Joiners / Movers / Leavers) and Zero Trust. Hands-on experience designing or leading AI driven initiatives within IAM or Cybersecurity. Strong ability to analyse identity telemetry (audit logs, sign in- logs, access data) and translate insights into actionable improvements Extensive hands-on- experience with Microsoft Entra ID (Azure AD), including: Users, Groups (static & dynamic), roles, service principals, app registrations Directories, Tenants, Objects, and Attribute Structures Conditional Access policies, SSO (SAML & OIDC), Access Packages, MFA and Passwordless authentication (e.g. Windows Hello for Business, FIDO2) Identity governance activities including Access reviews, Entitlement Management and access control models. MS and 3rd party Agentic AI agents governance and lifecycle management. Solid engineering experience in Privileged Access Management (PAM) such as CyberArk, StrongDM: User and group management, OU design, Group Policy Objects (GPOs) Hybrid identity integration (Azure AD Connect / Cloud Sync) Different types of service accounts for on-premises and cloud use cases (SVC, gMSA, MI, SPN, RPA) Working knowledge of how privileges and account types are secured within different operating systems, databases, servers, cloud resources. Experience working with Identity Governance tooling such as Saviynt / SailPoint or any other similar product. Experience with securing access within cloud platforms and technologies (Azure, AWS, GCP). Ability to define AI use cases and requirements aligned to Agent identity governance, Agent lifecycle management, designing controls for effective risk reduction Strong understanding of identity threat landscape and how AI can be applied to detect and mitigate risks Experience in gathering high level technical requirements, discuss with stakeholders to break it down to detailed requirements along with timeline and communicate to the engineers Experience mentoring or coaching engineers, provide technical advice to the team and contributing to team standards and best practices Work with Engineering and Product Manager to deliver technical milestones in line with product and business strategy. Work collaboratively with IT, product teams, Security Operations Centre, Security Analysts, Security Architects and end users to support IAM & PAM solutions and to ensure secure delivery, safeguarding both colleague and customer data. Exhibit excellent communication and presentation skills, able to convey complex issues and findings clearly and effectively. Demonstrates a strong technical mindset with the ability to analyse complex IAM, PAM and AI challenges, make sound architectural and engineering decisions, and proactively remove technical or organisational blockers to enable effective and timely delivery. Maintains a commitment to continuous learning while building strong, trusted relationships with technical teams, security partners, and business stakeholders to drive collaboration, capability uplift, and shared ownership of outcomes. Additional Criteria Experience using AI and machine learning concepts to analyse identity related data (e.g. -sign in- logs, access patterns, usage trends) Knowledge of AI assisted-automation use cases within IAM: Access or sign in anomaly detection Risk based- access decisions Intelligent access reviews or entitlement recommendations Experience with Microsoft security and analytics tools (e.g. Entra ID logs, Azure Monitor, Log Analytics, Sentinel). Understanding of ethical AI and responsible use of AI, especially in security sensitive and -personal data- contexts. Familiarity with data governance, data quality, and information security principles, particularly where AI models consume identity data. Strong focus on security, governance, and continuous improvement Relevant professional certifications (or actively working towards), such as: Microsoft Identity or Security certifications Privileged Access Management certifications AI / data analytics certifications CISSP, CISM, or equivalent We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
27/07/2026
Full time
Senior PAM & AI Engineer (Privileged Access Management) Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 31 July 2026 We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. Senior Identity and Access Management Engineer (PAM) Proven experience applying Identity & Access Management (IAM) principles including Authentication, Authorisation, Access control models (RBAC / ABAC / PBAC), identity lifecycle management (Joiners / Movers / Leavers) and Zero Trust. Hands-on experience designing or leading AI driven initiatives within IAM or Cybersecurity. Strong ability to analyse identity telemetry (audit logs, sign in- logs, access data) and translate insights into actionable improvements Extensive hands-on- experience with Microsoft Entra ID (Azure AD), including: Users, Groups (static & dynamic), roles, service principals, app registrations Directories, Tenants, Objects, and Attribute Structures Conditional Access policies, SSO (SAML & OIDC), Access Packages, MFA and Passwordless authentication (e.g. Windows Hello for Business, FIDO2) Identity governance activities including Access reviews, Entitlement Management and access control models. MS and 3rd party Agentic AI agents governance and lifecycle management. Solid engineering experience in Privileged Access Management (PAM) such as CyberArk, StrongDM: User and group management, OU design, Group Policy Objects (GPOs) Hybrid identity integration (Azure AD Connect / Cloud Sync) Different types of service accounts for on-premises and cloud use cases (SVC, gMSA, MI, SPN, RPA) Working knowledge of how privileges and account types are secured within different operating systems, databases, servers, cloud resources. Experience working with Identity Governance tooling such as Saviynt / SailPoint or any other similar product. Experience with securing access within cloud platforms and technologies (Azure, AWS, GCP). Ability to define AI use cases and requirements aligned to Agent identity governance, Agent lifecycle management, designing controls for effective risk reduction Strong understanding of identity threat landscape and how AI can be applied to detect and mitigate risks Experience in gathering high level technical requirements, discuss with stakeholders to break it down to detailed requirements along with timeline and communicate to the engineers Experience mentoring or coaching engineers, provide technical advice to the team and contributing to team standards and best practices Work with Engineering and Product Manager to deliver technical milestones in line with product and business strategy. Work collaboratively with IT, product teams, Security Operations Centre, Security Analysts, Security Architects and end users to support IAM & PAM solutions and to ensure secure delivery, safeguarding both colleague and customer data. Exhibit excellent communication and presentation skills, able to convey complex issues and findings clearly and effectively. Demonstrates a strong technical mindset with the ability to analyse complex IAM, PAM and AI challenges, make sound architectural and engineering decisions, and proactively remove technical or organisational blockers to enable effective and timely delivery. Maintains a commitment to continuous learning while building strong, trusted relationships with technical teams, security partners, and business stakeholders to drive collaboration, capability uplift, and shared ownership of outcomes. Additional Criteria Experience using AI and machine learning concepts to analyse identity related data (e.g. -sign in- logs, access patterns, usage trends) Knowledge of AI assisted-automation use cases within IAM: Access or sign in anomaly detection Risk based- access decisions Intelligent access reviews or entitlement recommendations Experience with Microsoft security and analytics tools (e.g. Entra ID logs, Azure Monitor, Log Analytics, Sentinel). Understanding of ethical AI and responsible use of AI, especially in security sensitive and -personal data- contexts. Familiarity with data governance, data quality, and information security principles, particularly where AI models consume identity data. Strong focus on security, governance, and continuous improvement Relevant professional certifications (or actively working towards), such as: Microsoft Identity or Security certifications Privileged Access Management certifications AI / data analytics certifications CISSP, CISM, or equivalent We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Graduate Service Desk Analyst (Application Support) Location: East Midlands Industry: IT Salary: £20,000 - £24,000 per annum Posted: 22/03/2019 Overview We are recruiting on behalf of a global software house recognised for its investment in people, including excellent training and career opportunities. We are looking for a graduate with a strong customer service attitude and an understanding of IT and software applications to support our application services. Responsibilities Prioritise calls on a Service Desk and manage support calls from 1st to 3rd line. Receive full product training and eventually manage all levels of support calls. Provide first and second line support for ERP and other software systems. Qualifications Graduated or in final year of a relevant degree. Excellent communication and problem solving skills. Proactive approach to work and strong team player. Experience or knowledge of ERP systems such as Dynamics, SAP, Navision or EPOS is a huge advantage. Knowledge of Visual Studio, SQL Server or MS Windows is desirable. ITIL qualification would be considered highly. Good customer service attitude. Benefits Salary £20,000 - £24,000 per annum. Cross training opportunities. Based in the East Midlands; commutable from Leicester, Coventry and Northants. Valid driving licence required due to office location. Applicants from all ages and backgrounds will be considered. Contact me: Jo Bevington Ascent People is acting as an employment agency for this vacancy.
26/07/2026
Full time
Graduate Service Desk Analyst (Application Support) Location: East Midlands Industry: IT Salary: £20,000 - £24,000 per annum Posted: 22/03/2019 Overview We are recruiting on behalf of a global software house recognised for its investment in people, including excellent training and career opportunities. We are looking for a graduate with a strong customer service attitude and an understanding of IT and software applications to support our application services. Responsibilities Prioritise calls on a Service Desk and manage support calls from 1st to 3rd line. Receive full product training and eventually manage all levels of support calls. Provide first and second line support for ERP and other software systems. Qualifications Graduated or in final year of a relevant degree. Excellent communication and problem solving skills. Proactive approach to work and strong team player. Experience or knowledge of ERP systems such as Dynamics, SAP, Navision or EPOS is a huge advantage. Knowledge of Visual Studio, SQL Server or MS Windows is desirable. ITIL qualification would be considered highly. Good customer service attitude. Benefits Salary £20,000 - £24,000 per annum. Cross training opportunities. Based in the East Midlands; commutable from Leicester, Coventry and Northants. Valid driving licence required due to office location. Applicants from all ages and backgrounds will be considered. Contact me: Jo Bevington Ascent People is acting as an employment agency for this vacancy.
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
26/07/2026
Full time
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
26/07/2026
Full time
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Ascent People Ltd in the East Midlands (Nottingham) is seeking a Senior SQL Application Support Analyst to join a global client. The role focuses on 3rd line SQL support, handling complex queries, reports, and customer issues. You will investigate incidents, perform root cause analysis, produce KPI reports, monitor service dashboards, and maintain strong client communication while meeting SLA benchmarks.
26/07/2026
Full time
Ascent People Ltd in the East Midlands (Nottingham) is seeking a Senior SQL Application Support Analyst to join a global client. The role focuses on 3rd line SQL support, handling complex queries, reports, and customer issues. You will investigate incidents, perform root cause analysis, produce KPI reports, monitor service dashboards, and maintain strong client communication while meeting SLA benchmarks.
1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social
26/07/2026
Full time
1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social
Ascent People Ltd in the East Midlands is seeking a 1st/2nd Line IT Support/Service Desk Analyst to join the IT team. You will provide first and second-level support to customers, handle incidents, and escalate to the 3rd line when needed. The role includes site visits and driving responsibilities. Excellent training opportunity with exposure to Windows 10, AD, O365, SQL, SCCM/InTune, and cloud tech. Salary £25,000-£28,000 plus pension, healthcare, training, and flexible working options.
26/07/2026
Full time
Ascent People Ltd in the East Midlands is seeking a 1st/2nd Line IT Support/Service Desk Analyst to join the IT team. You will provide first and second-level support to customers, handle incidents, and escalate to the 3rd line when needed. The role includes site visits and driving responsibilities. Excellent training opportunity with exposure to Windows 10, AD, O365, SQL, SCCM/InTune, and cloud tech. Salary £25,000-£28,000 plus pension, healthcare, training, and flexible working options.
3rd Line Support Analyst (Coding experience) Software House Location: East Midlands Industry: IT Salary: £30,000 - £35,000 per annum + Package Posted: 04/12/2015 3rd Line Support Analyst - Leicester area - £30-£35k Development Build, Support Analyst, Programming, Automation, Build & Release, SQL Server, SCCM, Scripting, PowerShell, Korn, Ruby, VBScript, TFS, Testing, C#/.Net The Role Are you an experienced 3rd Line Support Analyst looking for an exciting new career move? We just might have the answer We are looking for someone to help automate the release of builds into award-winning software. This 3rd Line Support Analyst should have: Strong experience of IT/software support and Infrastructure Programming experience in either Java, C#, C++, or VB .Net Strong experience of supporting and automating software release across Windows or Unix Company & Package A superb salary of up to £40k is on offer for this 3rd Line Support Analyst role which will be tailored to experience, skills etc. It will be complemented by an enticing package including great holidays and pension. Career progression is key here, so get applying! Apply now to send your CV directly for immediate consideration. Candidates from all backgrounds and ages will be considered for this role. Ascent People Ltd are acting as an Employment Agency for this role. Recruiter Megan Barrow Phone: Email:
26/07/2026
Full time
3rd Line Support Analyst (Coding experience) Software House Location: East Midlands Industry: IT Salary: £30,000 - £35,000 per annum + Package Posted: 04/12/2015 3rd Line Support Analyst - Leicester area - £30-£35k Development Build, Support Analyst, Programming, Automation, Build & Release, SQL Server, SCCM, Scripting, PowerShell, Korn, Ruby, VBScript, TFS, Testing, C#/.Net The Role Are you an experienced 3rd Line Support Analyst looking for an exciting new career move? We just might have the answer We are looking for someone to help automate the release of builds into award-winning software. This 3rd Line Support Analyst should have: Strong experience of IT/software support and Infrastructure Programming experience in either Java, C#, C++, or VB .Net Strong experience of supporting and automating software release across Windows or Unix Company & Package A superb salary of up to £40k is on offer for this 3rd Line Support Analyst role which will be tailored to experience, skills etc. It will be complemented by an enticing package including great holidays and pension. Career progression is key here, so get applying! Apply now to send your CV directly for immediate consideration. Candidates from all backgrounds and ages will be considered for this role. Ascent People Ltd are acting as an Employment Agency for this role. Recruiter Megan Barrow Phone: Email:
Senior SQL Application Support - Nottingham Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + package Posted: 03/10/2016 Job Description SQL Server Application Support Analyst working at 3rd line level with customer contact in the East Midlands. You will write SQL queries, produce reports and analyses, investigate incidents and assist in performance tuning. You will be the technical champion for customers and chair technical open call reviews. Key Responsibilities Perform SQL/data analysis using Microsoft SQL Server, spreadsheets and internal tools to resolve complex support issues; write ad hoc queries for Service Desk operations. Provide root cause investigation reports and major incident reports. Produce KPIs and ensure SLA compliance. Assist in investigations of latency and performance. Monitor the Service Dashboard and respond to alerts. Communicate effectively with customers, manage expectations and maintain high attention to detail. Required Skills Experience with SSRS/SSIS/SSAS, SQL Server, PL/SQL. Strong customer service skills. Excellent communication and problem solving abilities. Self starter with ability to manage client expectations. Benefits £30k salary, pension scheme, free parking, health benefits, training, modern office facility. Candidate Profile Candidates of all ages and backgrounds are considered. Recruiter Jo Bevington Phone: Email:
26/07/2026
Full time
Senior SQL Application Support - Nottingham Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + package Posted: 03/10/2016 Job Description SQL Server Application Support Analyst working at 3rd line level with customer contact in the East Midlands. You will write SQL queries, produce reports and analyses, investigate incidents and assist in performance tuning. You will be the technical champion for customers and chair technical open call reviews. Key Responsibilities Perform SQL/data analysis using Microsoft SQL Server, spreadsheets and internal tools to resolve complex support issues; write ad hoc queries for Service Desk operations. Provide root cause investigation reports and major incident reports. Produce KPIs and ensure SLA compliance. Assist in investigations of latency and performance. Monitor the Service Dashboard and respond to alerts. Communicate effectively with customers, manage expectations and maintain high attention to detail. Required Skills Experience with SSRS/SSIS/SSAS, SQL Server, PL/SQL. Strong customer service skills. Excellent communication and problem solving abilities. Self starter with ability to manage client expectations. Benefits £30k salary, pension scheme, free parking, health benefits, training, modern office facility. Candidate Profile Candidates of all ages and backgrounds are considered. Recruiter Jo Bevington Phone: Email:
SQL Server Application Support, SQL Support Analyst, 3rd Line, SSRS/SSIS/SSAS, SQL Server, PL/SQL, Problem Solving, Customer Support - Nottingham 30K ROLE: SQL Server Application Support / Software Support Analyst with solid experience in writing SQL queries, reporting and analysis. Working within a support environment you will get involved at 3rd line level and will have some client contact. Skills required for this Application Support role are any of the following: SSRS/SSIS/SSAS, SQL Server, PL/SQL, Customer Service skills. As a 3rd Line Application Support Analyst / Problem Solver you will become the Technical Champion to customers, as directed by the Technical Lead, with the ability to chair Technical open call reviews with customers either by audio or face to face, including major incidents. Full training programme provided. Key responsibilities SQL / data analysis - using Microsoft SQL Server querying skills, along with spreadsheets and internal tools, to analyse data for complex support issues; writing ad hoc SQL queries for Service Desk operations Providing root cause investigation reports and major incident reports, as required Producing KPIs and work to SLA's Assisting with investigations of latency and performance Monitoring the Service Dashboard and responding to alerts raised You should be an excellent communicator, self starter, have the ability to manage client expectations and have excellent attention to detail. This role is based out of the Nottingham site. Commutable from Sheffield, Chesterfield, Derby and Mansfield. Client: A very strong and stable global organisation with some exciting future plans. Smashing all company targets and very much looking forward. An Enterprise Software Development house with a massive success story in the UK and embarking on an international journey. Salary & Benefits: 30K, Pension, Free Parking, Health, Training, modern office facility and free parking. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email:
26/07/2026
Full time
SQL Server Application Support, SQL Support Analyst, 3rd Line, SSRS/SSIS/SSAS, SQL Server, PL/SQL, Problem Solving, Customer Support - Nottingham 30K ROLE: SQL Server Application Support / Software Support Analyst with solid experience in writing SQL queries, reporting and analysis. Working within a support environment you will get involved at 3rd line level and will have some client contact. Skills required for this Application Support role are any of the following: SSRS/SSIS/SSAS, SQL Server, PL/SQL, Customer Service skills. As a 3rd Line Application Support Analyst / Problem Solver you will become the Technical Champion to customers, as directed by the Technical Lead, with the ability to chair Technical open call reviews with customers either by audio or face to face, including major incidents. Full training programme provided. Key responsibilities SQL / data analysis - using Microsoft SQL Server querying skills, along with spreadsheets and internal tools, to analyse data for complex support issues; writing ad hoc SQL queries for Service Desk operations Providing root cause investigation reports and major incident reports, as required Producing KPIs and work to SLA's Assisting with investigations of latency and performance Monitoring the Service Dashboard and responding to alerts raised You should be an excellent communicator, self starter, have the ability to manage client expectations and have excellent attention to detail. This role is based out of the Nottingham site. Commutable from Sheffield, Chesterfield, Derby and Mansfield. Client: A very strong and stable global organisation with some exciting future plans. Smashing all company targets and very much looking forward. An Enterprise Software Development house with a massive success story in the UK and embarking on an international journey. Salary & Benefits: 30K, Pension, Free Parking, Health, Training, modern office facility and free parking. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email:
Application Support - Nottingham - SQL - £25,000 £27,000 per annum Location: East Midlands (Nottingham) Industry: IT Salary: £25,000 £27,000 per annum + benefits Posted: 12/07/2016 We are looking for an Application Support Analyst to join our busy Software Support team. Full training on the client's software will be provided. Working hours are 9 6, Monday Friday. Modern office with free parking. Key responsibilities Provide first and second line support for application software. Log calls and handle 2nd/3rd line software support issues. Support client facing services in a financial or accounting software environment (not mandatory). Understand and manage databases, preferably SQL Server. Assist with basic programming tasks. Communicate effectively, both verbally and in writing. Benefits Competitive salary and benefits package of £25,000 £27,000. Modern office with free parking, smart/casual dress code, flexibility with hours. Located in the East Midlands technology district, accessible by public transport and car, near restaurants and shops. Training and product investment for career development. Equal Opportunity Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
Application Support - Nottingham - SQL - £25,000 £27,000 per annum Location: East Midlands (Nottingham) Industry: IT Salary: £25,000 £27,000 per annum + benefits Posted: 12/07/2016 We are looking for an Application Support Analyst to join our busy Software Support team. Full training on the client's software will be provided. Working hours are 9 6, Monday Friday. Modern office with free parking. Key responsibilities Provide first and second line support for application software. Log calls and handle 2nd/3rd line software support issues. Support client facing services in a financial or accounting software environment (not mandatory). Understand and manage databases, preferably SQL Server. Assist with basic programming tasks. Communicate effectively, both verbally and in writing. Benefits Competitive salary and benefits package of £25,000 £27,000. Modern office with free parking, smart/casual dress code, flexibility with hours. Located in the East Midlands technology district, accessible by public transport and car, near restaurants and shops. Training and product investment for career development. Equal Opportunity Candidates of all ages and backgrounds will be considered for this role.
Ascent People Ltd in East Midlands is seeking a Software Support Analyst to join their busy software support team. You will work on external customer issues, log calls, and provide 1st-3rd line support, with training in the client's software and SQL qualifications. Hours are 9-5, Monday-Friday with no shift work. The role involves some SQL scripting and on-site/off-site software implementation, offering a clear path to technical growth and client-facing experience in a profitable software house.
26/07/2026
Full time
Ascent People Ltd in East Midlands is seeking a Software Support Analyst to join their busy software support team. You will work on external customer issues, log calls, and provide 1st-3rd line support, with training in the client's software and SQL qualifications. Hours are 9-5, Monday-Friday with no shift work. The role involves some SQL scripting and on-site/off-site software implementation, offering a clear path to technical growth and client-facing experience in a profitable software house.
SQL Application Support Analyst up to £35k + benefits - Nottingham Do enjoy analysis and breaking things down and had good problem solving skills? Do you have extensive SQL Server skills, are able to write and understand queries? Do you have an interest in data analysis? Do you have excellent customer service skills and are comfortable engaging with customers at 3rd line level? This leading specialist software supplier client based near and commutable from Nottingham is looking to grow their already successful support team. This client offers excellent training so not only will you be trained on their products so you can offer the best support possible but also have the opportunity to progress towards formal qualifications. Responsibilities Ultimately you will investigate, analyse and resolve customer tickets. Responsibilities will include SQL and data analysis, writing SQL queries, supporting at a 3rd line level and working with customers. Experience Required Excellent problem solving skills Extensive SQL Server skills (write & understand queries) Data analysis 3rd line support level experience Customer Service experience and engagement This is an exciting time to an established company with a strong presence within their industry. They are a strong and stable global organisation with some exciting future plans. There is an attractive salary on offer (up to £35k dependant on experience) and benefits package including Pension, Free Parking, Health, Training, modern office facility and free parking, as well as future career progression. This role would suit people based in Nottingham, Derby, Loughborough, North Leicester, Mansfield, Chesterfield and Sheffield. If this is the new role you are looking for and you think you are a suitable candidate, please submit your CV for review or contact Bryn Evans on: . Candidates of all ages and backgrounds will be considered for this Job. Ascent People LTD is acting as an employment agency in respect to this vacancy. 3rd Line Software Support - SQL Server, SQL Server Application Support, SQL Support Analyst, Application Support + SQL Server, Data Analyst + SQL Server, SQL Server Analyst + App Support, Application Support Specialist (SQL Server), SQL Application Support Engineer/Analyst, 3rd Line Application Support (SQL). Recruiter Phone: Email:
26/07/2026
Full time
SQL Application Support Analyst up to £35k + benefits - Nottingham Do enjoy analysis and breaking things down and had good problem solving skills? Do you have extensive SQL Server skills, are able to write and understand queries? Do you have an interest in data analysis? Do you have excellent customer service skills and are comfortable engaging with customers at 3rd line level? This leading specialist software supplier client based near and commutable from Nottingham is looking to grow their already successful support team. This client offers excellent training so not only will you be trained on their products so you can offer the best support possible but also have the opportunity to progress towards formal qualifications. Responsibilities Ultimately you will investigate, analyse and resolve customer tickets. Responsibilities will include SQL and data analysis, writing SQL queries, supporting at a 3rd line level and working with customers. Experience Required Excellent problem solving skills Extensive SQL Server skills (write & understand queries) Data analysis 3rd line support level experience Customer Service experience and engagement This is an exciting time to an established company with a strong presence within their industry. They are a strong and stable global organisation with some exciting future plans. There is an attractive salary on offer (up to £35k dependant on experience) and benefits package including Pension, Free Parking, Health, Training, modern office facility and free parking, as well as future career progression. This role would suit people based in Nottingham, Derby, Loughborough, North Leicester, Mansfield, Chesterfield and Sheffield. If this is the new role you are looking for and you think you are a suitable candidate, please submit your CV for review or contact Bryn Evans on: . Candidates of all ages and backgrounds will be considered for this Job. Ascent People LTD is acting as an employment agency in respect to this vacancy. 3rd Line Software Support - SQL Server, SQL Server Application Support, SQL Support Analyst, Application Support + SQL Server, Data Analyst + SQL Server, SQL Server Analyst + App Support, Application Support Specialist (SQL Server), SQL Application Support Engineer/Analyst, 3rd Line Application Support (SQL). Recruiter Phone: Email:
1st / 2nd Line IT Support 27K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 17/05/2022 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-27K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Derby. Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
1st / 2nd Line IT Support 27K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 17/05/2022 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-27K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Derby. Candidates of all ages and backgrounds will be considered.
Application Support Specialist - up to £40k Location: West Midlands Industry: IT Salary: £25,000 - £40,000 per annum + benefits package Posted: 07/11/2019 Application Support Specialist, Software Support, Product Support, 1st/2nd/3rd line, Support Analyst, Support Engineer, SQL Server - Burton on Trent up to £40k Key Requirements 4+ years solid commercial experience supporting bespoke applications or software Experience supporting SQL Server based systems Solid experience in a similar position and enjoy customer service, problem solving and accountability This is an amazing opportunity for an experienced Application Support Specialist to join a progressive global software house's growing Service Desk Support Team. If you have these skills, then please get in touch; you will not be disappointed. This Specialist Application Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk on first contact. This role is not like standard support role as it includes SQL Server, training, installation, client facing and remote support. Training will be provided for areas you fall short. If you have the desire and capability of taking on such a diverse role then we want to hear from. Your Toolbox Software and applications to external customers SQL Server and database strengths - a must have General IT support Good problem-solving skills and excellent communicator Regulated environment experience following procedures and processes Desirables Training - including development of training documents and materials Customer facing experience ITIL environment experience or qualifications The key aspects of this role are having a high-level of customer service, being engaging and passionate and having a strong solid process when it comes to problem solving. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based in the West Midlands and easily commutable from Tamworth, Stafford, Burton upon Trent, Derby, North Birmingham, Nottingham, some East Midlands etc. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Phone: Email:
26/07/2026
Full time
Application Support Specialist - up to £40k Location: West Midlands Industry: IT Salary: £25,000 - £40,000 per annum + benefits package Posted: 07/11/2019 Application Support Specialist, Software Support, Product Support, 1st/2nd/3rd line, Support Analyst, Support Engineer, SQL Server - Burton on Trent up to £40k Key Requirements 4+ years solid commercial experience supporting bespoke applications or software Experience supporting SQL Server based systems Solid experience in a similar position and enjoy customer service, problem solving and accountability This is an amazing opportunity for an experienced Application Support Specialist to join a progressive global software house's growing Service Desk Support Team. If you have these skills, then please get in touch; you will not be disappointed. This Specialist Application Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk on first contact. This role is not like standard support role as it includes SQL Server, training, installation, client facing and remote support. Training will be provided for areas you fall short. If you have the desire and capability of taking on such a diverse role then we want to hear from. Your Toolbox Software and applications to external customers SQL Server and database strengths - a must have General IT support Good problem-solving skills and excellent communicator Regulated environment experience following procedures and processes Desirables Training - including development of training documents and materials Customer facing experience ITIL environment experience or qualifications The key aspects of this role are having a high-level of customer service, being engaging and passionate and having a strong solid process when it comes to problem solving. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based in the West Midlands and easily commutable from Tamworth, Stafford, Burton upon Trent, Derby, North Birmingham, Nottingham, some East Midlands etc. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Phone: Email:
IT Support Engineer - Leicester Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + Training, Pension, Healthcare, Flexi Posted: 18/07/2022 Description IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. An exciting opportunity has arisen for an IT Support Engineer / Service Desk Analyst to join the IT team during a significant change. The company has grown during the pandemic, opened new sites, and invested multi-million pounds in technology. This role is part of a well established, award winning company with an impressive history and a promising future. The purpose of this role is to provide first and second level support to customers, handling incidents or service requests using defined processes, escalating to the 3rd line team when required, and performing site visits (must be able to drive). Excellent training opportunities are available. Technical skills required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training into cloud technologies on offer. Key Accountabilities Act as a point of contact for phone calls and email regarding IT & software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintain an asset database and track changes Take ownership of user problems and follow up status, communicating progress in a timely manner Publish support documentation to assist staff with requests for information Report to the Team Lead on any issue that could significantly impact the business Candidate Profile 2+ years of IT Support Desk experience (or equivalent competency level) Self motivated achiever with a strong customer service orientation Excellent communication skills and telephone manner Excellent organisational and problem solving ability Strong sense of urgency and ability to multi task effectively Willingness to contribute to the overall success of the Service Desk Team by working together to improve processes and technical understanding Salary: K pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
IT Support Engineer - Leicester Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + Training, Pension, Healthcare, Flexi Posted: 18/07/2022 Description IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. An exciting opportunity has arisen for an IT Support Engineer / Service Desk Analyst to join the IT team during a significant change. The company has grown during the pandemic, opened new sites, and invested multi-million pounds in technology. This role is part of a well established, award winning company with an impressive history and a promising future. The purpose of this role is to provide first and second level support to customers, handling incidents or service requests using defined processes, escalating to the 3rd line team when required, and performing site visits (must be able to drive). Excellent training opportunities are available. Technical skills required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training into cloud technologies on offer. Key Accountabilities Act as a point of contact for phone calls and email regarding IT & software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintain an asset database and track changes Take ownership of user problems and follow up status, communicating progress in a timely manner Publish support documentation to assist staff with requests for information Report to the Team Lead on any issue that could significantly impact the business Candidate Profile 2+ years of IT Support Desk experience (or equivalent competency level) Self motivated achiever with a strong customer service orientation Excellent communication skills and telephone manner Excellent organisational and problem solving ability Strong sense of urgency and ability to multi task effectively Willingness to contribute to the overall success of the Service Desk Team by working together to improve processes and technical understanding Salary: K pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. Candidates of all ages and backgrounds will be considered.
