IT Support Engineer - Leicester

Location: East Midlands

Industry: IT

Salary: £25,000 - £30,000 per annum + Training, Pension, Healthcare, Flexi

Posted: 18/07/2022

IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role.

An exciting opportunity has arisen for an IT Support Engineer / Service Desk Analyst to join the IT team during a significant change. The company has grown during the pandemic, opened new sites, and invested multi-million pounds in technology. This role is part of a well established, award winning company with an impressive history and a promising future.

The purpose of this role is to provide first and second level support to customers, handling incidents or service requests using defined processes, escalating to the 3rd line team when required, and performing site visits (must be able to drive). Excellent training opportunities are available.

Technical skills required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training into cloud technologies on offer.

• Act as a point of contact for phone calls and email regarding IT & software issues and queries
• Escalate unresolved calls to L3 and infrastructure support team
• Maintain an asset database and track changes
• Take ownership of user problems and follow up status, communicating progress in a timely manner
• Publish support documentation to assist staff with requests for information
• Report to the Team Lead on any issue that could significantly impact the business

• 2+ years of IT Support Desk experience (or equivalent competency level)
• Self motivated achiever with a strong customer service orientation
• Excellent communication skills and telephone manner
• Excellent organisational and problem solving ability
• Strong sense of urgency and ability to multi task effectively
• Willingness to contribute to the overall success of the Service Desk Team by working together to improve processes and technical understanding

Salary: K pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role.

Candidates of all ages and backgrounds will be considered.