1st / 2nd Line IT Support 27K

Location: East Midlands
Industry: IT
Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi
Posted: 17/05/2022

1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training

An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future.

The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive.

Excellent training opportunity. The ability to look after both external and internal customers.

Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer

• Act as a point of contact for phone calls and emails regarding IT & Software issues and queries
• Escalate unresolved calls to L3 and infrastructure support team
• Maintaining an Asset Database and tracking changes
• Take ownership of user problems and follow up the status, communicating progress in a timely manner
• Publishing support documentation to assist staff with requests for information
• Report to Team Lead on any issue that could significantly impact the business

• 2 years + IT Service Desk (or equivalent competency level)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• Excellent communication skills and telephone manner
• Excellent organisational & problem-solving ability
• A strong sense of urgency and the ability to multi-task effectively
• Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding

SALARY: 25-27K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Derby.

Candidates of all ages and backgrounds will be considered.