Graduate Service Desk Analyst (Application Support)
Location: East Midlands
Industry: IT
Salary: £20,000 - £24,000 per annum
Posted: 22/03/2019
Overview
We are recruiting on behalf of a global software house recognised for its investment in people, including excellent training and career opportunities. We are looking for a graduate with a strong customer service attitude and an understanding of IT and software applications to support our application services.
Responsibilities
- Prioritise calls on a Service Desk and manage support calls from 1st to 3rd line.
- Receive full product training and eventually manage all levels of support calls.
- Provide first and second line support for ERP and other software systems.
Qualifications
- Graduated or in final year of a relevant degree.
- Excellent communication and problem solving skills.
- Proactive approach to work and strong team player.
- Experience or knowledge of ERP systems such as Dynamics, SAP, Navision or EPOS is a huge advantage.
- Knowledge of Visual Studio, SQL Server or MS Windows is desirable.
- ITIL qualification would be considered highly.
- Good customer service attitude.
Benefits
- Salary £20,000 - £24,000 per annum.
- Cross training opportunities.
- Based in the East Midlands; commutable from Leicester, Coventry and Northants.
- Valid driving licence required due to office location.
Applicants from all ages and backgrounds will be considered.
Contact me: Jo Bevington
Ascent People is acting as an employment agency for this vacancy.