Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Foreign, Commonwealth & Development Office
London, UK
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
06/02/2026
Full time
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
Estates Information Management Lead What you'll be doing Do you want to play a pivotal role in shaping how information underpins one of the UK's most complex, historic and high profile estates? As Estates Information Management (EIM) Team Lead , you'll lead the strategy and delivery of information management across the Parliamentary Estate, ensuring that high quality, trusted information supports decision making, programmes and projects now and into the future. You'll head a multidisciplinary team spanning document control, BIM, information architecture and information security, providing leadership, direction and assurance across the full information lifecycle. From setting strategy and governance standards, to overseeing the Common Data Environment and championing best practice such as ISO 19650, your work will be central to how Parliament manages, protects and uses its estate information. Working closely with colleagues across Strategic Estates, Parliamentary Digital Service and external partners, you'll act as a trusted adviser and thought leader on digital estates capability. This is a high impact role offering the opportunity to influence culture, drive continuous improvement and ensure that information is treated as a critical asset across an internationally significant estate. Why join us? In addition to your salary, we offer an attractive package of benefits, including: Generous annual leave starting at 30 days , increasing to 35 days after one year . Membership of the Civil Service pension scheme , with an average employer contribution of around 27% . Flexible and hybrid working options , where role requirements allow, to help you balance professional and personal commitments. Enhanced family friendly policies, including parental and caring leave . You'll be working at the heart of the Parliamentary Estate - a rare opportunity to combine digital leadership with stewardship of an occupied, heritage environment of national importance. What we're looking for We're seeking an experienced, confident leader who combines strong technical expertise with the ability to influence, collaborate and drive change. You'll thrive in this role if you bring: Senior leadership experience in Estates Information Management A proven track record of leading major EIM or digital information programmes in complex organisations, including managing high performing multidisciplinary teams. Strong strategy, governance and standards expertise Experience developing and embedding information management strategies, policies and governance frameworks, with strong knowledge of ISO 19650 , BIM standards and construction processes. Deep understanding of information architecture and data quality Expertise in taxonomy, metadata, master data management, file naming conventions and ensuring high quality information across programmes and asset lifecycles. Digital delivery and CDE leadership Experience designing, implementing or optimising Common Data Environments and working confidently with platforms such as Asite, Autodesk Construction Cloud, Viewpoint, Aconex or similar. Excellent communication and influencing skills Ability to produce clear, high quality guidance and act as a trusted adviser to senior stakeholders, building engagement and support for effective information management. Analytical, collaborative and resilient approach Strong problem solving skills, the ability to juggle competing priorities, and experience working sensitively within complex or heritage estates. Next Steps and Additional Information CV & Criteria answers - If you would like to apply for this role, please submit your CV and provide evidence against criterias 2,3,4 and 6 as listed in the Job Description. More information on the application process can be found here: Application process - UK Parliament Applicants must ensure that anything submitted must be factually accurate. Plagiarism 'can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.' Whilst candidates can make use of AI, they must do it truthfully. Where possible experience stated within the supporting statement should also be visible in the cv part of the application. Whilst we accept candidates may use AI tools within job applications, statements, and CVs; submissions must be truthful and relevant to experience. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications.
14/04/2026
Full time
Estates Information Management Lead What you'll be doing Do you want to play a pivotal role in shaping how information underpins one of the UK's most complex, historic and high profile estates? As Estates Information Management (EIM) Team Lead , you'll lead the strategy and delivery of information management across the Parliamentary Estate, ensuring that high quality, trusted information supports decision making, programmes and projects now and into the future. You'll head a multidisciplinary team spanning document control, BIM, information architecture and information security, providing leadership, direction and assurance across the full information lifecycle. From setting strategy and governance standards, to overseeing the Common Data Environment and championing best practice such as ISO 19650, your work will be central to how Parliament manages, protects and uses its estate information. Working closely with colleagues across Strategic Estates, Parliamentary Digital Service and external partners, you'll act as a trusted adviser and thought leader on digital estates capability. This is a high impact role offering the opportunity to influence culture, drive continuous improvement and ensure that information is treated as a critical asset across an internationally significant estate. Why join us? In addition to your salary, we offer an attractive package of benefits, including: Generous annual leave starting at 30 days , increasing to 35 days after one year . Membership of the Civil Service pension scheme , with an average employer contribution of around 27% . Flexible and hybrid working options , where role requirements allow, to help you balance professional and personal commitments. Enhanced family friendly policies, including parental and caring leave . You'll be working at the heart of the Parliamentary Estate - a rare opportunity to combine digital leadership with stewardship of an occupied, heritage environment of national importance. What we're looking for We're seeking an experienced, confident leader who combines strong technical expertise with the ability to influence, collaborate and drive change. You'll thrive in this role if you bring: Senior leadership experience in Estates Information Management A proven track record of leading major EIM or digital information programmes in complex organisations, including managing high performing multidisciplinary teams. Strong strategy, governance and standards expertise Experience developing and embedding information management strategies, policies and governance frameworks, with strong knowledge of ISO 19650 , BIM standards and construction processes. Deep understanding of information architecture and data quality Expertise in taxonomy, metadata, master data management, file naming conventions and ensuring high quality information across programmes and asset lifecycles. Digital delivery and CDE leadership Experience designing, implementing or optimising Common Data Environments and working confidently with platforms such as Asite, Autodesk Construction Cloud, Viewpoint, Aconex or similar. Excellent communication and influencing skills Ability to produce clear, high quality guidance and act as a trusted adviser to senior stakeholders, building engagement and support for effective information management. Analytical, collaborative and resilient approach Strong problem solving skills, the ability to juggle competing priorities, and experience working sensitively within complex or heritage estates. Next Steps and Additional Information CV & Criteria answers - If you would like to apply for this role, please submit your CV and provide evidence against criterias 2,3,4 and 6 as listed in the Job Description. More information on the application process can be found here: Application process - UK Parliament Applicants must ensure that anything submitted must be factually accurate. Plagiarism 'can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.' Whilst candidates can make use of AI, they must do it truthfully. Where possible experience stated within the supporting statement should also be visible in the cv part of the application. Whilst we accept candidates may use AI tools within job applications, statements, and CVs; submissions must be truthful and relevant to experience. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications.
IT Support Engineer - Portsmouth - Up to £50,000 Chapman Tate Associates - Recruiting on behalf of an MSP Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi-customer environment and is confident supporting modern Microsoft, cloud and network technologies. Role Overview As an IT Support Engineer, you will be responsible for delivering high-quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on-premise and cloud technologies. Key Responsibilities Provide 2nd/3rd line technical support across customer systems. Support, maintain and configure Microsoft Windows Server and desktop environments. Administer and troubleshoot Azure , Microsoft 365 , and other cloud services. Manage and support Active Directory , Group Policy, and identity management. Assist with cloud migrations, onboarding, and infrastructure upgrade projects. Support networking environments including Aruba and Cisco equipment. Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity. Produce clear technical documentation and contribute to service improvements. Required Experience Strong background in Windows Server and Microsoft desktop operating systems. Hands-on experience with Azure AD , Microsoft 365 administration, and cloud-based services. Solid understanding of Active Directory , GPO, user management, and security configurations. Exposure to cloud migrations or hybrid cloud environments. Experience with Aruba and Cisco networking technologies (switching, wireless, routing). Previous experience working for an MSP or in a multi-customer environment is highly desirable. Strong troubleshooting skills and the ability to handle escalated technical issues. What's On Offer Salary up to £50,000 Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba) Involvement in varied project work Opportunity to progress within a growing MSP Supportive and collaborative team culture Location This role is based in Portsmouth, with occasional travel to customer sites when
14/04/2026
Full time
IT Support Engineer - Portsmouth - Up to £50,000 Chapman Tate Associates - Recruiting on behalf of an MSP Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi-customer environment and is confident supporting modern Microsoft, cloud and network technologies. Role Overview As an IT Support Engineer, you will be responsible for delivering high-quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on-premise and cloud technologies. Key Responsibilities Provide 2nd/3rd line technical support across customer systems. Support, maintain and configure Microsoft Windows Server and desktop environments. Administer and troubleshoot Azure , Microsoft 365 , and other cloud services. Manage and support Active Directory , Group Policy, and identity management. Assist with cloud migrations, onboarding, and infrastructure upgrade projects. Support networking environments including Aruba and Cisco equipment. Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity. Produce clear technical documentation and contribute to service improvements. Required Experience Strong background in Windows Server and Microsoft desktop operating systems. Hands-on experience with Azure AD , Microsoft 365 administration, and cloud-based services. Solid understanding of Active Directory , GPO, user management, and security configurations. Exposure to cloud migrations or hybrid cloud environments. Experience with Aruba and Cisco networking technologies (switching, wireless, routing). Previous experience working for an MSP or in a multi-customer environment is highly desirable. Strong troubleshooting skills and the ability to handle escalated technical issues. What's On Offer Salary up to £50,000 Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba) Involvement in varied project work Opportunity to progress within a growing MSP Supportive and collaborative team culture Location This role is based in Portsmouth, with occasional travel to customer sites when
Location: London (Hybrid) Salary: Up to £95,000 + bonus + benefits Permanent A leading Tier 1 investment bank is hiring a Java Software Engineer to join a front-office aligned Equities Risk technology team in London. This is a high-impact role focused on building low-latency, high-throughput systems that underpin real-time risk and P&L functions for trading desks. You'll work closely with traders, quants, and senior technologists to enhance platform performance, resilience, and scalability in a fast-moving market environment. The Opportunity You'll be part of a team driving the evolution of a critical risk platform, with a strong focus on: Improving latency, performance, and platform efficiency Building event-driven, distributed systems handling large volumes of market data Developing containerised Java services within a modern cloud-native stack Working in a front-office environment with direct business exposure This is an ideal opportunity for an engineer who enjoys solving complex problems at scale and wants their work to have a direct impact on trading performance. Key Responsibilities Design and develop high-performance Java applications supporting equities risk systems Build scalable, maintainable, and resilient services in a distributed architecture Collaborate with cross-functional teams to define and deliver technical solutions Contribute to code quality, testing practices, and engineering standards Ensure systems are robust under stress (market spikes, failures, data issues) Support continuous improvement of platform performance and reliability Required Experience Strong core Java development skills with solid computer science fundamentals Deep understanding of concurrency (threads, executors, immutability, etc.) Experience building event-driven or near real-time systems Familiarity with containerised environments (Docker/Kubernetes) Strong awareness of production systems (observability, resilience, failure handling) McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
14/04/2026
Full time
Location: London (Hybrid) Salary: Up to £95,000 + bonus + benefits Permanent A leading Tier 1 investment bank is hiring a Java Software Engineer to join a front-office aligned Equities Risk technology team in London. This is a high-impact role focused on building low-latency, high-throughput systems that underpin real-time risk and P&L functions for trading desks. You'll work closely with traders, quants, and senior technologists to enhance platform performance, resilience, and scalability in a fast-moving market environment. The Opportunity You'll be part of a team driving the evolution of a critical risk platform, with a strong focus on: Improving latency, performance, and platform efficiency Building event-driven, distributed systems handling large volumes of market data Developing containerised Java services within a modern cloud-native stack Working in a front-office environment with direct business exposure This is an ideal opportunity for an engineer who enjoys solving complex problems at scale and wants their work to have a direct impact on trading performance. Key Responsibilities Design and develop high-performance Java applications supporting equities risk systems Build scalable, maintainable, and resilient services in a distributed architecture Collaborate with cross-functional teams to define and deliver technical solutions Contribute to code quality, testing practices, and engineering standards Ensure systems are robust under stress (market spikes, failures, data issues) Support continuous improvement of platform performance and reliability Required Experience Strong core Java development skills with solid computer science fundamentals Deep understanding of concurrency (threads, executors, immutability, etc.) Experience building event-driven or near real-time systems Familiarity with containerised environments (Docker/Kubernetes) Strong awareness of production systems (observability, resilience, failure handling) McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
IT Support Technician Hunslet, Leeds (On-site) Up to 27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
14/04/2026
Full time
IT Support Technician Hunslet, Leeds (On-site) Up to 27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Specialist - 1st/2nd Line Support East Kilbride, Glasgow On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today! INDSR
14/04/2026
Full time
IT Specialist - 1st/2nd Line Support East Kilbride, Glasgow On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today! INDSR
IT Support Engineer Salary: Up to 40,000 Location: Leicester (site-based with some travel) We are recruiting for an IT Support Engineer to join a growing UK business supporting users across multiple sites. This is a hands-on, varied role covering day-to-day IT support as well as involvement in upgrades, rollouts and general improvements across the business. It would suit someone who enjoys problem solving and being on-site rather than working purely on a service desk. The role: Provide 1st and 2nd line IT support to internal users Troubleshoot hardware, software and basic network issues Set up and configure laptops, desktops and user accounts Support Microsoft 365, Active Directory and core systems Assist with IT projects, upgrades and system improvements Support multiple sites (occasional travel required) Requirements: Experience in an IT Support, IT Technician or Service Desk role Good knowledge of Microsoft environments (Windows, Office 365, Active Directory) Comfortable in a hands-on, site-based role Able to manage and prioritise support requests effectively Desirable: Experience in a multi-site environment Exposure to networking, servers or virtualisation Experience with device builds, imaging or rollouts The opportunity: Stable business with ongoing investment Broad, varied role with exposure to different technologies Opportunity to get involved in projects as well as BAU support Supportive team environment
14/04/2026
Full time
IT Support Engineer Salary: Up to 40,000 Location: Leicester (site-based with some travel) We are recruiting for an IT Support Engineer to join a growing UK business supporting users across multiple sites. This is a hands-on, varied role covering day-to-day IT support as well as involvement in upgrades, rollouts and general improvements across the business. It would suit someone who enjoys problem solving and being on-site rather than working purely on a service desk. The role: Provide 1st and 2nd line IT support to internal users Troubleshoot hardware, software and basic network issues Set up and configure laptops, desktops and user accounts Support Microsoft 365, Active Directory and core systems Assist with IT projects, upgrades and system improvements Support multiple sites (occasional travel required) Requirements: Experience in an IT Support, IT Technician or Service Desk role Good knowledge of Microsoft environments (Windows, Office 365, Active Directory) Comfortable in a hands-on, site-based role Able to manage and prioritise support requests effectively Desirable: Experience in a multi-site environment Exposure to networking, servers or virtualisation Experience with device builds, imaging or rollouts The opportunity: Stable business with ongoing investment Broad, varied role with exposure to different technologies Opportunity to get involved in projects as well as BAU support Supportive team environment
Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to 27.5k- 30k PA + 20% shift bonus uplift. Taking total package to circa 33k - 36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
14/04/2026
Full time
Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to 27.5k- 30k PA + 20% shift bonus uplift. Taking total package to circa 33k - 36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
Job Title: IT Apprentice Location: Waterlooville, Hampshire Salary: 16,000 - 18,000 per annum FTE Job Type: Apprenticheship, Full time, 52 weeks per year Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day) The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. The principal responsibilities of the IT Apprentice are: IT Support & Troubleshooting: Provide first-line technical support to staff and students Diagnose and resolve hardware, software, and network issues Log, update, and monitor support tickets using the IT service helpdesk system Set up new user accounts and manage access permissions under supervision Device & Equipment Management: Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals Help manage asset inventories of IT equipment Perform routine maintenance, including software updates and hardware checks Network & Systems Support: Support the team with basic network monitoring and troubleshooting Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365) Follow IT security procedures and help identify potential risks Technical Projects: Work on IT improvement projects such as device rollouts, software deployments, and system upgrades Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment Routine maintenance of IT equipment, AV equipment (projector filters and lamps) Other Key aspects of the role involve: Marketing & Communications Support Infrastructure & Systems Maintenance Learning & Development Other Responsibilities About you: Essential: 4 GCSEs (or equivalent) 5-9 and above (including Maths and English) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Some knowledge of Windows 11 Systems Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.) Demonstrate the ability to think logically and take a methodical approach to problem solving Demonstrate the ability to organise work-load, prioritising and scheduling tasks Displays commitment to the protection and safeguarding of children and young people Excellent communication skills A real interest and enthusiasm for working with technology A desire to progress within the IT industry Confidence Strong commitment to team-working and partnership The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete) The following would be desirable: Knowledge of wider IT systems and software Familiarity with basic Networking Basic knowledge on Powershell Experience on building/imaging computers Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced. All applicants for this position must evidence Right to Work. Closing Date: Sunday 26th April 2026 5pm Interviews: Week commencing 27th April 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.
14/04/2026
Contractor
Job Title: IT Apprentice Location: Waterlooville, Hampshire Salary: 16,000 - 18,000 per annum FTE Job Type: Apprenticheship, Full time, 52 weeks per year Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day) The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. The principal responsibilities of the IT Apprentice are: IT Support & Troubleshooting: Provide first-line technical support to staff and students Diagnose and resolve hardware, software, and network issues Log, update, and monitor support tickets using the IT service helpdesk system Set up new user accounts and manage access permissions under supervision Device & Equipment Management: Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals Help manage asset inventories of IT equipment Perform routine maintenance, including software updates and hardware checks Network & Systems Support: Support the team with basic network monitoring and troubleshooting Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365) Follow IT security procedures and help identify potential risks Technical Projects: Work on IT improvement projects such as device rollouts, software deployments, and system upgrades Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment Routine maintenance of IT equipment, AV equipment (projector filters and lamps) Other Key aspects of the role involve: Marketing & Communications Support Infrastructure & Systems Maintenance Learning & Development Other Responsibilities About you: Essential: 4 GCSEs (or equivalent) 5-9 and above (including Maths and English) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Some knowledge of Windows 11 Systems Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.) Demonstrate the ability to think logically and take a methodical approach to problem solving Demonstrate the ability to organise work-load, prioritising and scheduling tasks Displays commitment to the protection and safeguarding of children and young people Excellent communication skills A real interest and enthusiasm for working with technology A desire to progress within the IT industry Confidence Strong commitment to team-working and partnership The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete) The following would be desirable: Knowledge of wider IT systems and software Familiarity with basic Networking Basic knowledge on Powershell Experience on building/imaging computers Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced. All applicants for this position must evidence Right to Work. Closing Date: Sunday 26th April 2026 5pm Interviews: Week commencing 27th April 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.
Lead and shape the operational backbone of technology for a high-profile, customer focused organisation. An established and recognisable organisation is looking for a Head of Technology Operations to lead the day-to-day running of technology services. This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior lead for incident, problem, and change management Improving service performance, automation, and operational efficiency Overseeing cloud and infrastructure platforms to ensure resilience, scalability, and cost control Ensuring operational security, identity, and access controls are effectively managed Partnering with wider business teams to support new initiatives and ensure services are operationally ready Leading and continuously developing a high-performing technology operations team Managing key suppliers and technology partners About you Experience working within a multi-site organisation, ideally B2C Senior leadership experience within IT or technology operations Strong background in service management, infrastructure, and cloud platforms with the ability to be technical and up to date with latest technology Experience overseeing service desk and operational engineering teams; ensuring SLAs and KPIs are set up and adhered to Understanding of operational security, identity management, and regulatory frameworks such as GDPR Experience managing third party suppliers, vendors, and operational budgets Ability to build strong relationships across technology and business leadership This is an opportunity to shape how technology services operate within an established organisation and play a key role in enabling business-wide transformation. Permanent opportunity Coventry based office 2x days per week on-site with 3x days working remotely. Tuesday/Wednesday office-based. Salary £70,000 - £80,000 Benefits - 9% employer contribution, 28 days holidays + Bank Holidays, holiday buy/sell scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
14/04/2026
Full time
Lead and shape the operational backbone of technology for a high-profile, customer focused organisation. An established and recognisable organisation is looking for a Head of Technology Operations to lead the day-to-day running of technology services. This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior lead for incident, problem, and change management Improving service performance, automation, and operational efficiency Overseeing cloud and infrastructure platforms to ensure resilience, scalability, and cost control Ensuring operational security, identity, and access controls are effectively managed Partnering with wider business teams to support new initiatives and ensure services are operationally ready Leading and continuously developing a high-performing technology operations team Managing key suppliers and technology partners About you Experience working within a multi-site organisation, ideally B2C Senior leadership experience within IT or technology operations Strong background in service management, infrastructure, and cloud platforms with the ability to be technical and up to date with latest technology Experience overseeing service desk and operational engineering teams; ensuring SLAs and KPIs are set up and adhered to Understanding of operational security, identity management, and regulatory frameworks such as GDPR Experience managing third party suppliers, vendors, and operational budgets Ability to build strong relationships across technology and business leadership This is an opportunity to shape how technology services operate within an established organisation and play a key role in enabling business-wide transformation. Permanent opportunity Coventry based office 2x days per week on-site with 3x days working remotely. Tuesday/Wednesday office-based. Salary £70,000 - £80,000 Benefits - 9% employer contribution, 28 days holidays + Bank Holidays, holiday buy/sell scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word, Excel, PowerPoint). Basic understanding of PC hardware setup and configuration. Experience supporting mobile devices and MDM platforms (Apple & Android). Knowledge of Service Desk processes, IT best practices, and customer service standards. Ability to manage multiple tasks simultaneously within a team environment. MCP certification (desirable). What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
14/04/2026
Contractor
Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word, Excel, PowerPoint). Basic understanding of PC hardware setup and configuration. Experience supporting mobile devices and MDM platforms (Apple & Android). Knowledge of Service Desk processes, IT best practices, and customer service standards. Ability to manage multiple tasks simultaneously within a team environment. MCP certification (desirable). What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Bristow Holland is working with a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join a dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base. The Role The company is looking for a 2nd Line IT Support Engineer to join their team. The role involves supporting over 100 business clients, both remotely and on-site, across multiple sectors. You will troubleshoot, maintain, and implement IT systems, ensuring clients remain productive and secure. Key Responsibilities: Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager Install and manage Windows 11 and mobile devices Diagnose and resolve technical issues, including mail flow and client configurations Maintain clear documentation of all work completed Promote best practice in cyber security across client systems Skills & Experience Required: Strong knowledge of Microsoft 365 / Office applications Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.) Excellent communication skills and ability to take ownership of issues Desirable: Networking fundamentals, Windows Server experience (AD, Group Policy, DNS, DHCP)
14/04/2026
Full time
Bristow Holland is working with a growing IT services provider based in Ipswich, supporting a wide range of clients across East Anglia. This is an exciting opportunity to join a dynamic team delivering technical support, digital solutions, and IT projects to a diverse client base. The Role The company is looking for a 2nd Line IT Support Engineer to join their team. The role involves supporting over 100 business clients, both remotely and on-site, across multiple sectors. You will troubleshoot, maintain, and implement IT systems, ensuring clients remain productive and secure. Key Responsibilities: Deliver high-quality IT support across desktops, servers, and Microsoft 365 environments Configure and maintain Microsoft 365 tenants including Exchange, SharePoint, Azure AD, and Endpoint Manager Install and manage Windows 11 and mobile devices Diagnose and resolve technical issues, including mail flow and client configurations Maintain clear documentation of all work completed Promote best practice in cyber security across client systems Skills & Experience Required: Strong knowledge of Microsoft 365 / Office applications Experience with Windows installations and troubleshooting tools (Event Viewer, Command Prompt, etc.) Excellent communication skills and ability to take ownership of issues Desirable: Networking fundamentals, Windows Server experience (AD, Group Policy, DNS, DHCP)
Company Overview We are working with one of the UK's most prestigious and well recognised private education establishments who are looking to grow their IT technical team on site in Thorpe! Our client is going through a huge IT transformation and are looking for an individual with experience as an IT Engineer who will sit as their core support service for the organisation! This is an exciting opportunity to join one of the world's leading educational establishments, whilst having the opportunity to grow your technical skills with the latest technologies and working on a range of diverse and exciting technical projects. Position Overview This position will see you join our client's team of talented techies, who love to learn, knowledge share and develop each other's skill set. You will be responsible providing 1st and 2nd line technical support to the organisation. You will face a range of different technical challenges on a daily basis, so this position is perfectly suited to a natural problem solver! You will also have the opportunity to work with the IT Manager and Senior IT Engineers on the delivery on IT projects. This will help you develop your technical skills, whilst also growing your project delivery experience. Our client will also support you with your professional and technical development with mentoring, coaching and specific training courses tailored to you! This is a fantastic opportunity for an IT professional to kick start their career! Key Skills You have experience working in a Service Desk, Technical Support, Helpdesk or similar level experience. You are a natural problem solver and love to take on a range of challenges on a day to day basis. Experience supporting both Windows and MacOS based operating systems. A good understanding and experience working with tools such as Google Apps or Office 365 A good understanding and experience working with Active Directory You can demonstrate good prioritisation and time management in a busy working environment You can demonstrate a resourcefulness attitude when faced with new challenges and problems you have not faced before You want to work in a collaborative environment where you can share ideas with team members. You can demonstrate a passion for learning and always wanting to continuously develop your technical and personal skills. Ready to Apply? This is an exciting opportunity to join a well know establishment, which offers a great technical challenge along with other great perks such as free lunch, dental care, private medical care and additional benefits on top! Ready to apply? Then why are you still reading?! APPLY NOW
14/04/2026
Full time
Company Overview We are working with one of the UK's most prestigious and well recognised private education establishments who are looking to grow their IT technical team on site in Thorpe! Our client is going through a huge IT transformation and are looking for an individual with experience as an IT Engineer who will sit as their core support service for the organisation! This is an exciting opportunity to join one of the world's leading educational establishments, whilst having the opportunity to grow your technical skills with the latest technologies and working on a range of diverse and exciting technical projects. Position Overview This position will see you join our client's team of talented techies, who love to learn, knowledge share and develop each other's skill set. You will be responsible providing 1st and 2nd line technical support to the organisation. You will face a range of different technical challenges on a daily basis, so this position is perfectly suited to a natural problem solver! You will also have the opportunity to work with the IT Manager and Senior IT Engineers on the delivery on IT projects. This will help you develop your technical skills, whilst also growing your project delivery experience. Our client will also support you with your professional and technical development with mentoring, coaching and specific training courses tailored to you! This is a fantastic opportunity for an IT professional to kick start their career! Key Skills You have experience working in a Service Desk, Technical Support, Helpdesk or similar level experience. You are a natural problem solver and love to take on a range of challenges on a day to day basis. Experience supporting both Windows and MacOS based operating systems. A good understanding and experience working with tools such as Google Apps or Office 365 A good understanding and experience working with Active Directory You can demonstrate good prioritisation and time management in a busy working environment You can demonstrate a resourcefulness attitude when faced with new challenges and problems you have not faced before You want to work in a collaborative environment where you can share ideas with team members. You can demonstrate a passion for learning and always wanting to continuously develop your technical and personal skills. Ready to Apply? This is an exciting opportunity to join a well know establishment, which offers a great technical challenge along with other great perks such as free lunch, dental care, private medical care and additional benefits on top! Ready to apply? Then why are you still reading?! APPLY NOW
Software Engineer - ITSO SME - Remote An opportunity is available for a skilled Software Engineer who is an ITSO SME to support critical transport technology systems used across the UK. This role sits within the ITSO Back Office value stream and focuses on the development, support and continuous improvement of core transaction processing platforms used by transport operators nationwide. You will contribute to the development and support of the Transport Club HOPS, Fulfilment and Actora product suites along with associated services and shared libraries. These platforms handle journey transaction processing and message routing that underpin national transport services. The Role - Software Engineer - ITSO SME Develop, maintain and support Transport Club HOPS, Fulfilment and Actora platforms. Deliver software enhancements across the full lifecycle from design through deployment. Support DevOps delivery pipelines and assist with escalations from the Transport Club Service Desk. Work closely with internal teams and third party clients to support platform usage and improvement. Contribute to ongoing improvements to engineering practices, tooling and platform performance. Participate in Agile delivery cycles including sprint planning, development and release. Key Skills and Experience Strong experience in Java enterprise development . Knowledge of ITSO transport systems or standards is essential Experience working with relational database technologies . Experience developing large scale enterprise applications . Understanding of software engineering best practices . Experience with automated software testing frameworks . Experience working with DevOps integration and deployment pipelines . Experience working within Agile Scrum delivery teams . Familiarity with technologies such as Git, Jenkins, Groovy, Elasticsearch, Cucumber, JUnit, REST services, Angular, Node and C# . This role suits an experienced Transport Club Software Engineer who enjoys working on large scale systems that support national infrastructure. To apply, please send your CV by pressing the apply button
14/04/2026
Contractor
Software Engineer - ITSO SME - Remote An opportunity is available for a skilled Software Engineer who is an ITSO SME to support critical transport technology systems used across the UK. This role sits within the ITSO Back Office value stream and focuses on the development, support and continuous improvement of core transaction processing platforms used by transport operators nationwide. You will contribute to the development and support of the Transport Club HOPS, Fulfilment and Actora product suites along with associated services and shared libraries. These platforms handle journey transaction processing and message routing that underpin national transport services. The Role - Software Engineer - ITSO SME Develop, maintain and support Transport Club HOPS, Fulfilment and Actora platforms. Deliver software enhancements across the full lifecycle from design through deployment. Support DevOps delivery pipelines and assist with escalations from the Transport Club Service Desk. Work closely with internal teams and third party clients to support platform usage and improvement. Contribute to ongoing improvements to engineering practices, tooling and platform performance. Participate in Agile delivery cycles including sprint planning, development and release. Key Skills and Experience Strong experience in Java enterprise development . Knowledge of ITSO transport systems or standards is essential Experience working with relational database technologies . Experience developing large scale enterprise applications . Understanding of software engineering best practices . Experience with automated software testing frameworks . Experience working with DevOps integration and deployment pipelines . Experience working within Agile Scrum delivery teams . Familiarity with technologies such as Git, Jenkins, Groovy, Elasticsearch, Cucumber, JUnit, REST services, Angular, Node and C# . This role suits an experienced Transport Club Software Engineer who enjoys working on large scale systems that support national infrastructure. To apply, please send your CV by pressing the apply button
Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to £27.5k-£30k PA + 20% shift bonus uplift. Taking total package to circa £33k - £36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
13/04/2026
Full time
Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to £27.5k-£30k PA + 20% shift bonus uplift. Taking total package to circa £33k - £36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
IT Support Analyst - Salisbury IT Support Analyst with strong 2 line IT support, Windows 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Salisbury My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role. Key Skills required: Experience of working at a 2nd line IT support level Windows 11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments O365 suite - Exchange Online Active Directory, Group Policy (DNS/DHCP) SaaS and PaaS support experience VOIP telephony support Experience troubleshooting wired and wireless networks - TCP/IP, etc. Valid UK Driving licence Key roles and responsibilities: Provide 2 line support to users at all levels. Diagnosis and resolution of hardware, software, and networking issues via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of the current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development. My client is looking to pay up to £42,000 depending on experience. If you're an experienced IT Support Analyst eager to make a move, please click 'Apply Now' or send your CV to Matthew . com Key skills: IT Support, Service Desk, Desktop, Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, exchange, hyper-v, VOIP, IT Support, Service Desk, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
13/04/2026
Full time
IT Support Analyst - Salisbury IT Support Analyst with strong 2 line IT support, Windows 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Salisbury My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role. Key Skills required: Experience of working at a 2nd line IT support level Windows 11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments O365 suite - Exchange Online Active Directory, Group Policy (DNS/DHCP) SaaS and PaaS support experience VOIP telephony support Experience troubleshooting wired and wireless networks - TCP/IP, etc. Valid UK Driving licence Key roles and responsibilities: Provide 2 line support to users at all levels. Diagnosis and resolution of hardware, software, and networking issues via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of the current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development. My client is looking to pay up to £42,000 depending on experience. If you're an experienced IT Support Analyst eager to make a move, please click 'Apply Now' or send your CV to Matthew . com Key skills: IT Support, Service Desk, Desktop, Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, exchange, hyper-v, VOIP, IT Support, Service Desk, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Senior Network Engineer Cardiff City Council 40,777 - 45,091 Permanent, Full-time Cardiff / hybrid working Overview of the Senior Network Engineer position Sellick Partnership is currently partnered with Cardiff City Council to recruit a Senior Network Engineer on a permanent, full time basis to join a rapidly growing Infrastructure team across the Council, with a focus on an ongoing school expansion project. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance. This opportunity presents a fast paced and busy environment, along with full capacity to expand knowledge, expertise and tech stack. Key responsibilities of the Senior Network Engineer will include Build, maintain and monitor ICT network and communications services for the council and schools Manage performance, testing, fault diagnosis and resolution of network infrastructure Respond to Service Desk incidents and requests, prioritising effectively and meeting SLAs Design and deliver new network and communications solutions Support and contribute to ICT projects, working with managers and wider ICT teams Advise on ICT project planning and ensure strong network security against cyber threats Experience required for the Senior Network Engineer position Excellent practical knowledge TCP/IP, enterprise scale network environments and associated hardware including switches, routers and firewalls Proven experience managing enterprise wireless LAN infrastructures Experience supporting VOIP networks Experience of Aruba core and edge switches - desirable Experience of Meraki wireless infrastructures - desirable Benefits available that the Senior Network Engineer will receive Annual salary between 40,777 - 45,091 33 days of annual leave per year after 5 years Local Government pension scheme 24/7 employee wellbeing service Flexible on hybrid working This is a fantastic opportunity to join a fast paced environment, with a team built of strong technically minded people with the opportunity to expand on existing tech stacks and methodologies. How to apply for the Senior Network Engineer position If you believe you have the necessary skills and ambition for the Senior Network Engineer role, please apply now or contact Kyle Fitzgerald at Sellick Partnership. Closing date: Wednesday 22nd April 2026 Synonyms: Senior Network Specialist, Lead Network Engineer, Enterprise Network Engineer, Network Infrastructure Engineer, Senior Infrastructure Engineer, Network Operations Engineer, ICT Network Engineer, Wireless Network Engineer Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
13/04/2026
Full time
Senior Network Engineer Cardiff City Council 40,777 - 45,091 Permanent, Full-time Cardiff / hybrid working Overview of the Senior Network Engineer position Sellick Partnership is currently partnered with Cardiff City Council to recruit a Senior Network Engineer on a permanent, full time basis to join a rapidly growing Infrastructure team across the Council, with a focus on an ongoing school expansion project. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance. This opportunity presents a fast paced and busy environment, along with full capacity to expand knowledge, expertise and tech stack. Key responsibilities of the Senior Network Engineer will include Build, maintain and monitor ICT network and communications services for the council and schools Manage performance, testing, fault diagnosis and resolution of network infrastructure Respond to Service Desk incidents and requests, prioritising effectively and meeting SLAs Design and deliver new network and communications solutions Support and contribute to ICT projects, working with managers and wider ICT teams Advise on ICT project planning and ensure strong network security against cyber threats Experience required for the Senior Network Engineer position Excellent practical knowledge TCP/IP, enterprise scale network environments and associated hardware including switches, routers and firewalls Proven experience managing enterprise wireless LAN infrastructures Experience supporting VOIP networks Experience of Aruba core and edge switches - desirable Experience of Meraki wireless infrastructures - desirable Benefits available that the Senior Network Engineer will receive Annual salary between 40,777 - 45,091 33 days of annual leave per year after 5 years Local Government pension scheme 24/7 employee wellbeing service Flexible on hybrid working This is a fantastic opportunity to join a fast paced environment, with a team built of strong technically minded people with the opportunity to expand on existing tech stacks and methodologies. How to apply for the Senior Network Engineer position If you believe you have the necessary skills and ambition for the Senior Network Engineer role, please apply now or contact Kyle Fitzgerald at Sellick Partnership. Closing date: Wednesday 22nd April 2026 Synonyms: Senior Network Specialist, Lead Network Engineer, Enterprise Network Engineer, Network Infrastructure Engineer, Senior Infrastructure Engineer, Network Operations Engineer, ICT Network Engineer, Wireless Network Engineer Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shits! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
13/04/2026
Full time
Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shits! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: 150.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process. Collaboration: Engage with other ICT technical support functions to facilitate swift incident resolution and reach service level targets. Customer Satisfaction: Take ownership of incidents and service requests, striving for high customer satisfaction ratings through excellent service delivery. Key Responsibilities: Provide expert support and guidance to users experiencing technical issues. Collaborate with the wider ICT team to share best practices and enhance service delivery. Manage and maintain effective communication channels between users and ICT. Act as a service recovery manager for high-priority incidents, ensuring business continuity. What We're Looking For: To succeed in this role, you should possess: A solid educational background with ITIL v2 or v3 knowledge or qualification. Experience in a service desk or technical environment. Exceptional communication skills, both written and oral, with a customer-focused approach. Strong problem-solving skills and the ability to think logically in fast-paced situations. A commitment to ongoing professional development. Why Join Us? Work in a supportive and collaborative environment where your contributions matter. Be part of a team that values flexibility, adaptability, and teamwork. Ready to Take the Next Step? If you are enthusiastic about technology and eager to help others, we want to hear from you! Apply today to join our client's dynamic team as a MEM Laptop Refresh Incident Call Handler Don't miss out on this fantastic opportunity to grow your career in IT! Let's make technology work for everyone-together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
13/04/2026
Seasonal
Job Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: 150.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process. Collaboration: Engage with other ICT technical support functions to facilitate swift incident resolution and reach service level targets. Customer Satisfaction: Take ownership of incidents and service requests, striving for high customer satisfaction ratings through excellent service delivery. Key Responsibilities: Provide expert support and guidance to users experiencing technical issues. Collaborate with the wider ICT team to share best practices and enhance service delivery. Manage and maintain effective communication channels between users and ICT. Act as a service recovery manager for high-priority incidents, ensuring business continuity. What We're Looking For: To succeed in this role, you should possess: A solid educational background with ITIL v2 or v3 knowledge or qualification. Experience in a service desk or technical environment. Exceptional communication skills, both written and oral, with a customer-focused approach. Strong problem-solving skills and the ability to think logically in fast-paced situations. A commitment to ongoing professional development. Why Join Us? Work in a supportive and collaborative environment where your contributions matter. Be part of a team that values flexibility, adaptability, and teamwork. Ready to Take the Next Step? If you are enthusiastic about technology and eager to help others, we want to hear from you! Apply today to join our client's dynamic team as a MEM Laptop Refresh Incident Call Handler Don't miss out on this fantastic opportunity to grow your career in IT! Let's make technology work for everyone-together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
