Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
3rd Line Support Engineer Sheffield + Hybrid working (3 office, 2 home) Up to £45,000 Your new role The IT Support Engineer will play a key role in delivering, maintaining, and supporting the IT infrastructure and services across a group of companies. The role provides 3rd line technical support, leads or supports infrastructure projects, and contributes to the design and delivery of a secure, scalable, and resilient IT environment that underpins business operations and growth. Responsibilities Provide 3rd line technical support across the Group, resolving complex incidents efficiently and effectively. Act as an escalation point for 1st and 2nd line support queries, offering guidance and technical expertise. Troubleshoot and resolve server, network, and endpoint issues in accordance with SLAs. Maintain detailed documentation of systems, procedures, and incident resolutions. Monitor system performance, ensuring uptime, reliability, and adherence to security best practices. Manage and maintain core IT infrastructure, including Microsoft 365, Azure, Intune MDM, and on-premise Servers. Support infrastructure projects such as cloud migrations, network upgrades, and system integrations. Configure and maintain networking equipment (Firewalls, Switches, Routers, and wireless networks). Administer user access, permissions, and security configurations via Azure AD and Entra ID. Manage device provisioning and endpoint compliance using Intune and Endpoint Manager. Maintain and test backup, disaster recovery, and business continuity systems (eg, Veeam, cloud backup). Support compliance with Cyber Essentials and other information security standards. Implement and manage security tools such as MFA, conditional access, and email/web filtering. Ensure patching, updates, and antivirus systems are current and effective. Experience needed Minimum 5 years' experience in IT support, including significant 3rd line and project-based work. Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Experience with Azure AD/Entra ID, Intune MDM, and Windows Server environments (2016/2019). Strong understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-company environments. Solid troubleshooting and problem-solving skills across infrastructure, networking, and user endpoints. Excellent communication and stakeholder management skills. Proactive, self-driven, and adaptable approach to work. Analytical and methodical approach to problem-solving. Strong attention to detail and accuracy. Excellent time management and prioritisation skills. Ability to work collaboratively within a team and independently when required. Customer-focused, with a commitment to continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
14/04/2026
Full time
3rd Line Support Engineer Sheffield + Hybrid working (3 office, 2 home) Up to £45,000 Your new role The IT Support Engineer will play a key role in delivering, maintaining, and supporting the IT infrastructure and services across a group of companies. The role provides 3rd line technical support, leads or supports infrastructure projects, and contributes to the design and delivery of a secure, scalable, and resilient IT environment that underpins business operations and growth. Responsibilities Provide 3rd line technical support across the Group, resolving complex incidents efficiently and effectively. Act as an escalation point for 1st and 2nd line support queries, offering guidance and technical expertise. Troubleshoot and resolve server, network, and endpoint issues in accordance with SLAs. Maintain detailed documentation of systems, procedures, and incident resolutions. Monitor system performance, ensuring uptime, reliability, and adherence to security best practices. Manage and maintain core IT infrastructure, including Microsoft 365, Azure, Intune MDM, and on-premise Servers. Support infrastructure projects such as cloud migrations, network upgrades, and system integrations. Configure and maintain networking equipment (Firewalls, Switches, Routers, and wireless networks). Administer user access, permissions, and security configurations via Azure AD and Entra ID. Manage device provisioning and endpoint compliance using Intune and Endpoint Manager. Maintain and test backup, disaster recovery, and business continuity systems (eg, Veeam, cloud backup). Support compliance with Cyber Essentials and other information security standards. Implement and manage security tools such as MFA, conditional access, and email/web filtering. Ensure patching, updates, and antivirus systems are current and effective. Experience needed Minimum 5 years' experience in IT support, including significant 3rd line and project-based work. Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Experience with Azure AD/Entra ID, Intune MDM, and Windows Server environments (2016/2019). Strong understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-company environments. Solid troubleshooting and problem-solving skills across infrastructure, networking, and user endpoints. Excellent communication and stakeholder management skills. Proactive, self-driven, and adaptable approach to work. Analytical and methodical approach to problem-solving. Strong attention to detail and accuracy. Excellent time management and prioritisation skills. Ability to work collaboratively within a team and independently when required. Customer-focused, with a commitment to continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Burnham, Berkshire Salary: £26k- £31k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
14/04/2026
Full time
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Burnham, Berkshire Salary: £26k- £31k base salary + mileage payments and great benefits What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365, Google Workspace and Chromebook is highly desirable. Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
IT Support Engineer - Portsmouth - Up to £50,000 Chapman Tate Associates - Recruiting on behalf of an MSP Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi-customer environment and is confident supporting modern Microsoft, cloud and network technologies. Role Overview As an IT Support Engineer, you will be responsible for delivering high-quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on-premise and cloud technologies. Key Responsibilities Provide 2nd/3rd line technical support across customer systems. Support, maintain and configure Microsoft Windows Server and desktop environments. Administer and troubleshoot Azure , Microsoft 365 , and other cloud services. Manage and support Active Directory , Group Policy, and identity management. Assist with cloud migrations, onboarding, and infrastructure upgrade projects. Support networking environments including Aruba and Cisco equipment. Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity. Produce clear technical documentation and contribute to service improvements. Required Experience Strong background in Windows Server and Microsoft desktop operating systems. Hands-on experience with Azure AD , Microsoft 365 administration, and cloud-based services. Solid understanding of Active Directory , GPO, user management, and security configurations. Exposure to cloud migrations or hybrid cloud environments. Experience with Aruba and Cisco networking technologies (switching, wireless, routing). Previous experience working for an MSP or in a multi-customer environment is highly desirable. Strong troubleshooting skills and the ability to handle escalated technical issues. What's On Offer Salary up to £50,000 Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba) Involvement in varied project work Opportunity to progress within a growing MSP Supportive and collaborative team culture Location This role is based in Portsmouth, with occasional travel to customer sites when
14/04/2026
Full time
IT Support Engineer - Portsmouth - Up to £50,000 Chapman Tate Associates - Recruiting on behalf of an MSP Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi-customer environment and is confident supporting modern Microsoft, cloud and network technologies. Role Overview As an IT Support Engineer, you will be responsible for delivering high-quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on-premise and cloud technologies. Key Responsibilities Provide 2nd/3rd line technical support across customer systems. Support, maintain and configure Microsoft Windows Server and desktop environments. Administer and troubleshoot Azure , Microsoft 365 , and other cloud services. Manage and support Active Directory , Group Policy, and identity management. Assist with cloud migrations, onboarding, and infrastructure upgrade projects. Support networking environments including Aruba and Cisco equipment. Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity. Produce clear technical documentation and contribute to service improvements. Required Experience Strong background in Windows Server and Microsoft desktop operating systems. Hands-on experience with Azure AD , Microsoft 365 administration, and cloud-based services. Solid understanding of Active Directory , GPO, user management, and security configurations. Exposure to cloud migrations or hybrid cloud environments. Experience with Aruba and Cisco networking technologies (switching, wireless, routing). Previous experience working for an MSP or in a multi-customer environment is highly desirable. Strong troubleshooting skills and the ability to handle escalated technical issues. What's On Offer Salary up to £50,000 Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba) Involvement in varied project work Opportunity to progress within a growing MSP Supportive and collaborative team culture Location This role is based in Portsmouth, with occasional travel to customer sites when
IT Specialist - 1st/2nd Line Support East Kilbride, Glasgow On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today! INDSR
14/04/2026
Full time
IT Specialist - 1st/2nd Line Support East Kilbride, Glasgow On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today! INDSR
IT Support Engineer Salary: Up to 40,000 Location: Leicester (site-based with some travel) We are recruiting for an IT Support Engineer to join a growing UK business supporting users across multiple sites. This is a hands-on, varied role covering day-to-day IT support as well as involvement in upgrades, rollouts and general improvements across the business. It would suit someone who enjoys problem solving and being on-site rather than working purely on a service desk. The role: Provide 1st and 2nd line IT support to internal users Troubleshoot hardware, software and basic network issues Set up and configure laptops, desktops and user accounts Support Microsoft 365, Active Directory and core systems Assist with IT projects, upgrades and system improvements Support multiple sites (occasional travel required) Requirements: Experience in an IT Support, IT Technician or Service Desk role Good knowledge of Microsoft environments (Windows, Office 365, Active Directory) Comfortable in a hands-on, site-based role Able to manage and prioritise support requests effectively Desirable: Experience in a multi-site environment Exposure to networking, servers or virtualisation Experience with device builds, imaging or rollouts The opportunity: Stable business with ongoing investment Broad, varied role with exposure to different technologies Opportunity to get involved in projects as well as BAU support Supportive team environment
14/04/2026
Full time
IT Support Engineer Salary: Up to 40,000 Location: Leicester (site-based with some travel) We are recruiting for an IT Support Engineer to join a growing UK business supporting users across multiple sites. This is a hands-on, varied role covering day-to-day IT support as well as involvement in upgrades, rollouts and general improvements across the business. It would suit someone who enjoys problem solving and being on-site rather than working purely on a service desk. The role: Provide 1st and 2nd line IT support to internal users Troubleshoot hardware, software and basic network issues Set up and configure laptops, desktops and user accounts Support Microsoft 365, Active Directory and core systems Assist with IT projects, upgrades and system improvements Support multiple sites (occasional travel required) Requirements: Experience in an IT Support, IT Technician or Service Desk role Good knowledge of Microsoft environments (Windows, Office 365, Active Directory) Comfortable in a hands-on, site-based role Able to manage and prioritise support requests effectively Desirable: Experience in a multi-site environment Exposure to networking, servers or virtualisation Experience with device builds, imaging or rollouts The opportunity: Stable business with ongoing investment Broad, varied role with exposure to different technologies Opportunity to get involved in projects as well as BAU support Supportive team environment
100% IT Recruitment Ltd
High Wycombe, Buckinghamshire
1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!
13/04/2026
Full time
1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!
IT Support Analyst - Salisbury IT Support Analyst with strong 2 line IT support, Windows 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Salisbury My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role. Key Skills required: Experience of working at a 2nd line IT support level Windows 11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments O365 suite - Exchange Online Active Directory, Group Policy (DNS/DHCP) SaaS and PaaS support experience VOIP telephony support Experience troubleshooting wired and wireless networks - TCP/IP, etc. Valid UK Driving licence Key roles and responsibilities: Provide 2 line support to users at all levels. Diagnosis and resolution of hardware, software, and networking issues via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of the current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development. My client is looking to pay up to £42,000 depending on experience. If you're an experienced IT Support Analyst eager to make a move, please click 'Apply Now' or send your CV to Matthew . com Key skills: IT Support, Service Desk, Desktop, Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, exchange, hyper-v, VOIP, IT Support, Service Desk, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
13/04/2026
Full time
IT Support Analyst - Salisbury IT Support Analyst with strong 2 line IT support, Windows 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Salisbury My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role. Key Skills required: Experience of working at a 2nd line IT support level Windows 11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments O365 suite - Exchange Online Active Directory, Group Policy (DNS/DHCP) SaaS and PaaS support experience VOIP telephony support Experience troubleshooting wired and wireless networks - TCP/IP, etc. Valid UK Driving licence Key roles and responsibilities: Provide 2 line support to users at all levels. Diagnosis and resolution of hardware, software, and networking issues via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of the current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development. My client is looking to pay up to £42,000 depending on experience. If you're an experienced IT Support Analyst eager to make a move, please click 'Apply Now' or send your CV to Matthew . com Key skills: IT Support, Service Desk, Desktop, Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, exchange, hyper-v, VOIP, IT Support, Service Desk, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Belmont Recruitment are currently looking for an IT Infrastructure Engineer to join Bradford Council on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide 2nd/3rd line support across infrastructure and end-user environments Support, maintain and improve IT systems to meet agreed service levels Investigate and resolve complex technical issues, including root cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service operations or infrastructure environment Proven 2nd/3rd line support experience Strong troubleshooting and problem-solving skills Good understanding of ITIL principles and service management processes Experience supporting Windows environments and Active Directory Exposure to virtualisation technologies (e.g. VMware or Hyper-V) Location - This role is fully office based in Bradford City Centre Please apply with an up to date CV ASAP if this role would be of interest to you!
13/04/2026
Contractor
Belmont Recruitment are currently looking for an IT Infrastructure Engineer to join Bradford Council on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide 2nd/3rd line support across infrastructure and end-user environments Support, maintain and improve IT systems to meet agreed service levels Investigate and resolve complex technical issues, including root cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service operations or infrastructure environment Proven 2nd/3rd line support experience Strong troubleshooting and problem-solving skills Good understanding of ITIL principles and service management processes Experience supporting Windows environments and Active Directory Exposure to virtualisation technologies (e.g. VMware or Hyper-V) Location - This role is fully office based in Bradford City Centre Please apply with an up to date CV ASAP if this role would be of interest to you!
Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shits! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
13/04/2026
Full time
Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shits! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Senior Solutions Engineer Cardiff City Council 40,777 to 45,091 Permanent, Full-time Cardiff / hybrid working Overview of the Senior Solutions Engineer Sellick Partnership is currently partnered with Cardiff City Council who are looking to recruit a Senior Solutions Engineer on a permanent, full time basis to join their expanding Infrastructure team. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance. With a focus on the ongoing schools expansion project across Cardiff, this opportunity provides and exciting series of projects that will allow you to expand on current knowledge and skills. Key responsibilities of the Senior Solutions Engineer Maintain and enhance end user computing services to meet council needs Diagnose and resolve complex issues, using automation and orchestration to improve performance and efficiency Monitor, test and manage end user infrastructure to ensure performance, quality standards and service targets are met Support ICT project planning by ensuring end user computing requirements are included in specifications Respond to Service Desk incidents and requests, prioritising effectively and meeting SLAs Contribute to service improvement, documentation, knowledge sharing, mentoring and health and safety compliance Experience required for the Senior Solutions Engineer position Experience developing and delivering solutions using automation and orchestration tools to improve and streamline ICT services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft 365, Microsoft Office and Microsoft Azure Demonstrable experience researching and implementing new technologies to enhance service delivery Strong knowledge of end user computing and IT infrastructure, with experience supporting enterprise environments Experience using Microsoft automation technologies, including Power Platform and PowerShell Benefits available that the Senior Solutions Engineer will receive Annual salary between 40,777 - 45,091 33 days of annual leave per year after 5 years Local Government pension scheme 24/7 employee wellbeing service Flexible on hybrid working This is a fantastic opportunity to join a fast paced environment, with a team built of strong technically minded people with the opportunity to expand on existing tech stacks and methodologies. How to apply for the Senior Solutions Engineer position If you believe you have the necessary skills and ambition for the Senior Solutions Engineer role, please apply now or contact Kyle Fitzgerald at Sellick Partnership. Closing date: Wednesday 22nd of April 2026 Synonyms: Senior End User Computing Engineer, Digital Workplace Engineer, Modern Workplace Engineer, Microsoft 365 Engineer, IT Automation Engineer, Power Platform Engineer, Workplace Technology Engineer, ICT Solutions Engineer Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
13/04/2026
Full time
Senior Solutions Engineer Cardiff City Council 40,777 to 45,091 Permanent, Full-time Cardiff / hybrid working Overview of the Senior Solutions Engineer Sellick Partnership is currently partnered with Cardiff City Council who are looking to recruit a Senior Solutions Engineer on a permanent, full time basis to join their expanding Infrastructure team. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance. With a focus on the ongoing schools expansion project across Cardiff, this opportunity provides and exciting series of projects that will allow you to expand on current knowledge and skills. Key responsibilities of the Senior Solutions Engineer Maintain and enhance end user computing services to meet council needs Diagnose and resolve complex issues, using automation and orchestration to improve performance and efficiency Monitor, test and manage end user infrastructure to ensure performance, quality standards and service targets are met Support ICT project planning by ensuring end user computing requirements are included in specifications Respond to Service Desk incidents and requests, prioritising effectively and meeting SLAs Contribute to service improvement, documentation, knowledge sharing, mentoring and health and safety compliance Experience required for the Senior Solutions Engineer position Experience developing and delivering solutions using automation and orchestration tools to improve and streamline ICT services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft 365, Microsoft Office and Microsoft Azure Demonstrable experience researching and implementing new technologies to enhance service delivery Strong knowledge of end user computing and IT infrastructure, with experience supporting enterprise environments Experience using Microsoft automation technologies, including Power Platform and PowerShell Benefits available that the Senior Solutions Engineer will receive Annual salary between 40,777 - 45,091 33 days of annual leave per year after 5 years Local Government pension scheme 24/7 employee wellbeing service Flexible on hybrid working This is a fantastic opportunity to join a fast paced environment, with a team built of strong technically minded people with the opportunity to expand on existing tech stacks and methodologies. How to apply for the Senior Solutions Engineer position If you believe you have the necessary skills and ambition for the Senior Solutions Engineer role, please apply now or contact Kyle Fitzgerald at Sellick Partnership. Closing date: Wednesday 22nd of April 2026 Synonyms: Senior End User Computing Engineer, Digital Workplace Engineer, Modern Workplace Engineer, Microsoft 365 Engineer, IT Automation Engineer, Power Platform Engineer, Workplace Technology Engineer, ICT Solutions Engineer Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
2nd Line Support Engineer | Liverpool | MSP We've partnered with a well-established technology provider that delivers a range of services including connectivity, cloud solutions, security, and IT infrastructure support. They pride themselves on being a people-first business, building strong, long-term relationships with their clients. Overview: We're looking for a technically strong 2nd Line Support Engineer to join a growing service desk team. This role is ideal for someone confident handling escalations while gaining exposure to more advanced infrastructure and cloud technologies. With the business continuing to grow, there are excellent opportunities for progression, upskilling, and certifications. Responsibilities: Provide 2nd line support across Microsoft 365, Windows environments, and core infrastructure Manage Active Directory/Entra ID, user administration, patching, and backups Support network troubleshooting including VPNs, Firewalls, and connectivity issues Assist with device management (Intune/MDM) and endpoint support Support VoIP systems and telephony configurations Work closely with senior engineers on escalations and project work Maintain clear documentation and follow change control processes Skills & Experience: Experience in a 1st/2nd Line Support role Strong knowledge of Microsoft 365, Windows OS, Active Directory/Entra ID Experience or exposure to VoIP/telephony systems Understanding of networking fundamentals (DNS, DHCP, VPNs) Good troubleshooting skills with a proactive approach Strong communication skills and a customer-focused mindset Relevant certifications (Microsoft, CompTIA) beneficial Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
13/04/2026
Full time
2nd Line Support Engineer | Liverpool | MSP We've partnered with a well-established technology provider that delivers a range of services including connectivity, cloud solutions, security, and IT infrastructure support. They pride themselves on being a people-first business, building strong, long-term relationships with their clients. Overview: We're looking for a technically strong 2nd Line Support Engineer to join a growing service desk team. This role is ideal for someone confident handling escalations while gaining exposure to more advanced infrastructure and cloud technologies. With the business continuing to grow, there are excellent opportunities for progression, upskilling, and certifications. Responsibilities: Provide 2nd line support across Microsoft 365, Windows environments, and core infrastructure Manage Active Directory/Entra ID, user administration, patching, and backups Support network troubleshooting including VPNs, Firewalls, and connectivity issues Assist with device management (Intune/MDM) and endpoint support Support VoIP systems and telephony configurations Work closely with senior engineers on escalations and project work Maintain clear documentation and follow change control processes Skills & Experience: Experience in a 1st/2nd Line Support role Strong knowledge of Microsoft 365, Windows OS, Active Directory/Entra ID Experience or exposure to VoIP/telephony systems Understanding of networking fundamentals (DNS, DHCP, VPNs) Good troubleshooting skills with a proactive approach Strong communication skills and a customer-focused mindset Relevant certifications (Microsoft, CompTIA) beneficial Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
X2 Network Consultant & Engineer - Cisco Lan Enterprise - Cisco, Juniper and/or Aruba Certs - £45K - £70K - Homebased, office, hybrid - North West Do you want to work for a leading Network Security Solutions Provider? Do you want to be part of a close-knit team with endless progression? Are you a ready-made Design & Implementation Consultant? Are you a Support & Project Implementation Engineer that wants to step up into Design & Implementation? You will be joining a leading Networking Security Solutions Provider as a Snr Network Design & Implementation Engineer OR as a Network Project Engineer. Design, implement and support network infrastructure including edge and core switching technologies, telecommunications Routers, enterprise wireless solutions, Unified Communications and Wide Area Networks Plan, design and implement networking architecture projects, working on multiple customer projects across Cisco Lan & Wireless Enterprise technologies, including Juniper & Aruba. Skills & duties: Cisco, Juniper and/or Aruba Certs Solid Design and implementation around Cisco Lan enterprise networking & Wireless projects Strong Lan Networking background Low Level Design & implementation Plan, Design, and Implement networking and wireless projects to external customers as part of the Professional Services team. Installation, audits, presentation of reports, fault investigation and rectification; liaison and problem solving Act as an escalation support line for 2nd & 3rd Liners Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation. This business operates out of two sites within the North West and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. Network Engineer - Cisco Lan Enterprise - CCNP - Juniper, Aruba - £45,000 - £70K - Homebased, office, hybrid - North West
13/04/2026
Full time
X2 Network Consultant & Engineer - Cisco Lan Enterprise - Cisco, Juniper and/or Aruba Certs - £45K - £70K - Homebased, office, hybrid - North West Do you want to work for a leading Network Security Solutions Provider? Do you want to be part of a close-knit team with endless progression? Are you a ready-made Design & Implementation Consultant? Are you a Support & Project Implementation Engineer that wants to step up into Design & Implementation? You will be joining a leading Networking Security Solutions Provider as a Snr Network Design & Implementation Engineer OR as a Network Project Engineer. Design, implement and support network infrastructure including edge and core switching technologies, telecommunications Routers, enterprise wireless solutions, Unified Communications and Wide Area Networks Plan, design and implement networking architecture projects, working on multiple customer projects across Cisco Lan & Wireless Enterprise technologies, including Juniper & Aruba. Skills & duties: Cisco, Juniper and/or Aruba Certs Solid Design and implementation around Cisco Lan enterprise networking & Wireless projects Strong Lan Networking background Low Level Design & implementation Plan, Design, and Implement networking and wireless projects to external customers as part of the Professional Services team. Installation, audits, presentation of reports, fault investigation and rectification; liaison and problem solving Act as an escalation support line for 2nd & 3rd Liners Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation. This business operates out of two sites within the North West and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. Network Engineer - Cisco Lan Enterprise - CCNP - Juniper, Aruba - £45,000 - £70K - Homebased, office, hybrid - North West
2nd Line Field service IT Engineer- Frome 28k- 34k Full-time (Office & Site) Are you a technical person, 1st line engineer but capabilities for 2nd , or 2nd line engineer and love helping customers? You don't have to have MSP experience just good technical skill and good communication skills, then this could be the role for you Join an award-winning MSP as a hands-on, client-facing 2nd Line Field service IT Engineer You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director. The role is office + client site-based, with occasional WFH (manager discretion). Driving licence required and regular travel across the South West. Ideally you will be based within 30 mins from Frome Key responsibilities Build trusted relationships with clients on-site and from the office Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site) Deliver remedial fixes and manage follow-up actions after audits Onboard new sites and align them to agreed MSP standards Keep documentation accurate and current (networks, systems, applications, infrastructure) Provide a great support experience for users at all levels of IT confidence Support Cyber Essentials assessments and renewals/recertifications Skills & experience Essential Full UK driving licence 3+ years' IT experience (MSP experience highly desirable not essential ) Broad knowledge of desktop support, network infrastructure, and Microsoft 365 Desirable (training available) Windows Server & Desktop Microsoft 365 and Azure administration Troubleshooting: Windows, macOS, iOS, Android Cyber Essentials framework experience Benefits Salary 28k- 34k dependant on experience Up to 28 days holiday + bank holidays Pension, healthcare, private medical & dental insurance Sick pay, gym membership, cycle to work scheme Free parking, free workwear, casual dress Company events, employee discounts, discounted/free food Ongoing training and career development
10/04/2026
Full time
2nd Line Field service IT Engineer- Frome 28k- 34k Full-time (Office & Site) Are you a technical person, 1st line engineer but capabilities for 2nd , or 2nd line engineer and love helping customers? You don't have to have MSP experience just good technical skill and good communication skills, then this could be the role for you Join an award-winning MSP as a hands-on, client-facing 2nd Line Field service IT Engineer You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director. The role is office + client site-based, with occasional WFH (manager discretion). Driving licence required and regular travel across the South West. Ideally you will be based within 30 mins from Frome Key responsibilities Build trusted relationships with clients on-site and from the office Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site) Deliver remedial fixes and manage follow-up actions after audits Onboard new sites and align them to agreed MSP standards Keep documentation accurate and current (networks, systems, applications, infrastructure) Provide a great support experience for users at all levels of IT confidence Support Cyber Essentials assessments and renewals/recertifications Skills & experience Essential Full UK driving licence 3+ years' IT experience (MSP experience highly desirable not essential ) Broad knowledge of desktop support, network infrastructure, and Microsoft 365 Desirable (training available) Windows Server & Desktop Microsoft 365 and Azure administration Troubleshooting: Windows, macOS, iOS, Android Cyber Essentials framework experience Benefits Salary 28k- 34k dependant on experience Up to 28 days holiday + bank holidays Pension, healthcare, private medical & dental insurance Sick pay, gym membership, cycle to work scheme Free parking, free workwear, casual dress Company events, employee discounts, discounted/free food Ongoing training and career development
Voice Support Engineer London Upto 40K per annum We're looking for a Voice Support Engineer to join our client supporting banks, hedge funds, and brokers across the City of London. The Role: Providing 1st & 2nd line technical support to clients Troubleshooting and resolving technical issues efficiently Supporting and monitoring firewall infrastructure (Juniper or similar) Working with voice trading systems (dealer boards, turrets, voice recording) Collaborating with engineers and assisting with account management Delivering excellent customer service via phone and onsite when required You: Fluent French speaker Strong communication and problem-solving skills Interest in networking & voice technologies Knowledge of SIP, Wireshark, IP networking Familiarity with trader voice systems (highly desirable) Exposure to VMware, Cisco, or firewall technologies is a plus CCNA/CVOICE or similar certifications (advantageous) What you get: Full training on trading floor voice systems Work with leading financial institutions Clear progression opportunities Supportive and collaborative environment REF: G01 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
09/04/2026
Full time
Voice Support Engineer London Upto 40K per annum We're looking for a Voice Support Engineer to join our client supporting banks, hedge funds, and brokers across the City of London. The Role: Providing 1st & 2nd line technical support to clients Troubleshooting and resolving technical issues efficiently Supporting and monitoring firewall infrastructure (Juniper or similar) Working with voice trading systems (dealer boards, turrets, voice recording) Collaborating with engineers and assisting with account management Delivering excellent customer service via phone and onsite when required You: Fluent French speaker Strong communication and problem-solving skills Interest in networking & voice technologies Knowledge of SIP, Wireshark, IP networking Familiarity with trader voice systems (highly desirable) Exposure to VMware, Cisco, or firewall technologies is a plus CCNA/CVOICE or similar certifications (advantageous) What you get: Full training on trading floor voice systems Work with leading financial institutions Clear progression opportunities Supportive and collaborative environment REF: G01 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Software Developer (.Net) - Glasgow / Edinburgh Hybrid - C. 45K, Bonus Hybrid - Edinburgh or Glasgow, whichever is best for you - 2 days in office per week after initial settling in period Following the pre-screening process, successful candidates will be invited to attend an in-person interview in Edinburgh on or around 22nd May . This is a fantastic opportunity to meet some of the team, explore the office, and experience their culture firsthand. Plus, there's no waiting around, you'll receive your outcome on the day! Lorien's client, a fast-growing, global-reaching SAAS company with a great reputation in their domain, are currently looking to hire a C# Software Developer / Software Engineer to join their team, and play a key role in the delivery of quality code in a dedicated and evolving SaaS setting. They're a growing firm with great projects in the pipeline, happy to offer a range of incentives (including bonuses, hybrid working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!), so take a look and apply before it's too late: About the Role As a Software Developer, you will play a pivotal role in delivering high-quality, performant, and secure code while contributing to agile development practices. You'll be responsible for creating and maintaining technical content using the company development stack, supporting review processes, and addressing issues efficiently. Key Responsibilities Develop high-quality, secure, and well-tested code that delivers optimal performance. Participate in code and process reviews, providing constructive feedback and recommending improvements. Resolve bugs and handle support issues efficiently to maintain system stability. Collaborate in sprint cycles and contribute to product increment planning within a scaled agile framework. Skills and Qualifications Technical expertise in: C# .Net, JavaScript (preferably React), SQL Server/T-SQL, HTML, CSS/LESS, with additional preferable skills in PowerShell and/or YAML. Proficient in development and collaboration tools: Visual Studio, Visual Studio Code, Notepad , Git, and SQL Server Management Studio (SSMS). Hands-on skills with cloud and automation technologies: GitHub Actions, Azure, and ideally AWS services. Demonstrated ability to prioritize tasks, manage time effectively, and build strong stakeholder relationships. Why Join This Team? The company offers a competitive salary, a comprehensive benefits package including annual and spot bonuses as well as a generous holiday allowance, and a supportive, evolving work setting. As a Software Developer, you'll have the opportunity to make a significant impact, drive innovation and improvement, and contribute to the company's continued success. So if you're looking to join a great firm with major expansion and evolution on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
09/04/2026
Full time
Software Developer (.Net) - Glasgow / Edinburgh Hybrid - C. 45K, Bonus Hybrid - Edinburgh or Glasgow, whichever is best for you - 2 days in office per week after initial settling in period Following the pre-screening process, successful candidates will be invited to attend an in-person interview in Edinburgh on or around 22nd May . This is a fantastic opportunity to meet some of the team, explore the office, and experience their culture firsthand. Plus, there's no waiting around, you'll receive your outcome on the day! Lorien's client, a fast-growing, global-reaching SAAS company with a great reputation in their domain, are currently looking to hire a C# Software Developer / Software Engineer to join their team, and play a key role in the delivery of quality code in a dedicated and evolving SaaS setting. They're a growing firm with great projects in the pipeline, happy to offer a range of incentives (including bonuses, hybrid working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!), so take a look and apply before it's too late: About the Role As a Software Developer, you will play a pivotal role in delivering high-quality, performant, and secure code while contributing to agile development practices. You'll be responsible for creating and maintaining technical content using the company development stack, supporting review processes, and addressing issues efficiently. Key Responsibilities Develop high-quality, secure, and well-tested code that delivers optimal performance. Participate in code and process reviews, providing constructive feedback and recommending improvements. Resolve bugs and handle support issues efficiently to maintain system stability. Collaborate in sprint cycles and contribute to product increment planning within a scaled agile framework. Skills and Qualifications Technical expertise in: C# .Net, JavaScript (preferably React), SQL Server/T-SQL, HTML, CSS/LESS, with additional preferable skills in PowerShell and/or YAML. Proficient in development and collaboration tools: Visual Studio, Visual Studio Code, Notepad , Git, and SQL Server Management Studio (SSMS). Hands-on skills with cloud and automation technologies: GitHub Actions, Azure, and ideally AWS services. Demonstrated ability to prioritize tasks, manage time effectively, and build strong stakeholder relationships. Why Join This Team? The company offers a competitive salary, a comprehensive benefits package including annual and spot bonuses as well as a generous holiday allowance, and a supportive, evolving work setting. As a Software Developer, you'll have the opportunity to make a significant impact, drive innovation and improvement, and contribute to the company's continued success. So if you're looking to join a great firm with major expansion and evolution on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Sector: ICT | IT Support | Service Desk About the Role We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments. What You'll Be Doing Providing 1st Line/Service Desk IT Support to end users Logging, triaging, and resolving incidents via ticketing systems Supporting Windows 10/11, Microsoft 365, Active Directory Troubleshooting hardware, software, and network issues Escalating complex issues to 2nd/3rd line where required Supporting users across multiple sites in the Belfast area Delivering a high standard of customer service and communication What We're Looking For IT/Computer Science/Cyber/Engineering graduate OR equivalent experience Around 12 months' experience in an IT Service Desk/ICT Support/Helpdesk role Strong understanding of: Windows OS Microsoft 365/Office 365 Active Directory (basic user admin) Password resets, hardware/software troubleshooting Full UK driving licence and access to a car (essential) Strong communication skills and a customer-first mindset Ability to manage multiple tickets and priorities What You'll Get Clear career progression into 2nd Line/Infrastructure/Cyber Exposure to multiple environments and technologies Ongoing training and certifications Competitive graduate-level salary Supportive team and excellent learning environment Opportunity to work with leading organisations across Northern Ireland Ideal For Candidates Searching: Graduate IT Jobs Belfast IT Service Desk Jobs NI ICT Support Belfast Junior IT Support Jobs IT Service Desk Analyst Helpdesk Jobs Northern Ireland Entry Level IT Jobs Belfast Apply Now If you're a graduate or early-career IT professional looking to build a long-term career in ICT/IT Support, we'd love to hear from you. Apply today to be considered for immediate interviews. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
09/04/2026
Contractor
Sector: ICT | IT Support | Service Desk About the Role We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments. What You'll Be Doing Providing 1st Line/Service Desk IT Support to end users Logging, triaging, and resolving incidents via ticketing systems Supporting Windows 10/11, Microsoft 365, Active Directory Troubleshooting hardware, software, and network issues Escalating complex issues to 2nd/3rd line where required Supporting users across multiple sites in the Belfast area Delivering a high standard of customer service and communication What We're Looking For IT/Computer Science/Cyber/Engineering graduate OR equivalent experience Around 12 months' experience in an IT Service Desk/ICT Support/Helpdesk role Strong understanding of: Windows OS Microsoft 365/Office 365 Active Directory (basic user admin) Password resets, hardware/software troubleshooting Full UK driving licence and access to a car (essential) Strong communication skills and a customer-first mindset Ability to manage multiple tickets and priorities What You'll Get Clear career progression into 2nd Line/Infrastructure/Cyber Exposure to multiple environments and technologies Ongoing training and certifications Competitive graduate-level salary Supportive team and excellent learning environment Opportunity to work with leading organisations across Northern Ireland Ideal For Candidates Searching: Graduate IT Jobs Belfast IT Service Desk Jobs NI ICT Support Belfast Junior IT Support Jobs IT Service Desk Analyst Helpdesk Jobs Northern Ireland Entry Level IT Jobs Belfast Apply Now If you're a graduate or early-career IT professional looking to build a long-term career in ICT/IT Support, we'd love to hear from you. Apply today to be considered for immediate interviews. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
X2 Network Consultant & Network Engineer - Cisco Lan Enterprise - Cisco, Juniper and/or Aruba Certs - £45K - £70K - Homebased, office, hybrid - North West Do you want to work for a leading Network Security Solutions Provider? Do you want to be part of a close-knit team with endless progression? Are you a ready-made Design & Implementation Consultant? Are you a Support & Project Implementation Engineer who wants to step up into Design & Implementation? You will be joining a leading Networking Security Solutions Provider as a Snr Network Design & Implementation Engineer OR as a Network Project Engineer. Design, implement, and support network infrastructure, including edge and core switching technologies, telecommunications Routers, enterprise wireless solutions, Unified Communications, and Wide Area Networks Plan, design, and implement networking architecture projects, working on multiple customer projects across Cisco Lan & Wireless Enterprise technologies, including Juniper & Aruba. Skills & duties: Cisco, Juniper and/or Aruba Certs Solid Design and implementation around Cisco Lan enterprise networking & Wireless projects Strong Lan Networking background Low Level Design & Implementation Plan, Design, and implement networking and wireless projects for external customers as part of the Professional Services team. Installation, audits, presentation of reports, fault investigation and rectification; liaison and problem solving Act as an escalation support line for 2nd & 3rd Liners Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation. This business operates out of two sites within the North West, and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. Please hit the button to Apply and/or call Tim Cazemage at InfraView for further info. Network Engineer - Cisco Lan Enterprise - CCNP - Juniper, Aruba - £45,000 - £70K - Homebased, office, hybrid - North West
09/04/2026
Full time
X2 Network Consultant & Network Engineer - Cisco Lan Enterprise - Cisco, Juniper and/or Aruba Certs - £45K - £70K - Homebased, office, hybrid - North West Do you want to work for a leading Network Security Solutions Provider? Do you want to be part of a close-knit team with endless progression? Are you a ready-made Design & Implementation Consultant? Are you a Support & Project Implementation Engineer who wants to step up into Design & Implementation? You will be joining a leading Networking Security Solutions Provider as a Snr Network Design & Implementation Engineer OR as a Network Project Engineer. Design, implement, and support network infrastructure, including edge and core switching technologies, telecommunications Routers, enterprise wireless solutions, Unified Communications, and Wide Area Networks Plan, design, and implement networking architecture projects, working on multiple customer projects across Cisco Lan & Wireless Enterprise technologies, including Juniper & Aruba. Skills & duties: Cisco, Juniper and/or Aruba Certs Solid Design and implementation around Cisco Lan enterprise networking & Wireless projects Strong Lan Networking background Low Level Design & Implementation Plan, Design, and implement networking and wireless projects for external customers as part of the Professional Services team. Installation, audits, presentation of reports, fault investigation and rectification; liaison and problem solving Act as an escalation support line for 2nd & 3rd Liners Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation. This business operates out of two sites within the North West, and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. Please hit the button to Apply and/or call Tim Cazemage at InfraView for further info. Network Engineer - Cisco Lan Enterprise - CCNP - Juniper, Aruba - £45,000 - £70K - Homebased, office, hybrid - North West
Senior .Net Developer - Glasgow/Edinburgh Hybrid - Circa 60K + Bonus Hybrid - Edinburgh or Glasgow, whichever is best for you - 2 days in office per week after intiial settling in period Following the pre-screening process, successful candidates will be invited to attend an in-person interview in Edinburgh on or around 22nd May . This is a fantastic opportunity to meet some of the team, explore the office, and experience their culture firsthand. Plus, there's no waiting around, you'll receive your outcome on the day! Lorien's client, a fast-growing, global-reaching SaaS company with a great reputation in their domain, are currently looking to hire a Senior Software Developer / Senior Software Engineer with a background in C# to join their team, and play a key role in the delivery of quality code in a dedicated and evolving SaaS setting. They're a growing firm with great projects in the pipeline, happy to offer a range of incentives (including bonuses, hybrid working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!), so take a look and apply before it's too late: About the Role As a Senior Software Developer, you will play a pivotal role in delivering high-quality, performant, and secure code while contributing to agile development practices. You'll be responsible for creating and maintaining technical content using the company development stack, supporting review processes, and addressing issues efficiently. The role also involves collaborating with stakeholders and contributing to the delivery of tasks in a timely manner. Key Responsibilities Develop high-quality, secure, and well-tested code that delivers optimal performance. Participate in code and process reviews, providing constructive feedback and recommending improvements. Resolve bugs and handle support issues efficiently to maintain system stability. Collaborate in sprint cycles and contribute to product increment planning within a scaled agile framework. Mentor less senior Developers, offering guidance in a technical leadership capacity. Communicate progress against objectives clearly to the team and stakeholders. Build and nurture strong relationships with key stakeholders to ensure alignment and trust. Skills and Qualifications Technical expertise in: C# .NET, JavaScript (preferably React), SQL Server/T-SQL, HTML, CSS/LESS, with additional preferable skills in PowerShell and/or YAML. Proficient in development and collaboration tools: Visual Studio, Visual Studio Code, Notepad , Git, and SQL Server Management Studio (SSMS). Hands-on experience with cloud and automation technologies: GitHub Actions, Microsoft Azure, and ideally AWS services. Demonstrated ability to prioritize tasks, manage time effectively, and build strong stakeholder relationships. Why Join This Company? This company offers a competitive salary, a comprehensive benefits package including annual and spot bonuses as well as a generous holiday allowance, and a supportive, evolving work setting. As a Senior Software Developer, you'll have the opportunity to make a significant impact, drive innovation and improvement, and contribute to the company's continued success. So if you're looking to join a great firm with major expansion and evolution on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
09/04/2026
Full time
Senior .Net Developer - Glasgow/Edinburgh Hybrid - Circa 60K + Bonus Hybrid - Edinburgh or Glasgow, whichever is best for you - 2 days in office per week after intiial settling in period Following the pre-screening process, successful candidates will be invited to attend an in-person interview in Edinburgh on or around 22nd May . This is a fantastic opportunity to meet some of the team, explore the office, and experience their culture firsthand. Plus, there's no waiting around, you'll receive your outcome on the day! Lorien's client, a fast-growing, global-reaching SaaS company with a great reputation in their domain, are currently looking to hire a Senior Software Developer / Senior Software Engineer with a background in C# to join their team, and play a key role in the delivery of quality code in a dedicated and evolving SaaS setting. They're a growing firm with great projects in the pipeline, happy to offer a range of incentives (including bonuses, hybrid working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!), so take a look and apply before it's too late: About the Role As a Senior Software Developer, you will play a pivotal role in delivering high-quality, performant, and secure code while contributing to agile development practices. You'll be responsible for creating and maintaining technical content using the company development stack, supporting review processes, and addressing issues efficiently. The role also involves collaborating with stakeholders and contributing to the delivery of tasks in a timely manner. Key Responsibilities Develop high-quality, secure, and well-tested code that delivers optimal performance. Participate in code and process reviews, providing constructive feedback and recommending improvements. Resolve bugs and handle support issues efficiently to maintain system stability. Collaborate in sprint cycles and contribute to product increment planning within a scaled agile framework. Mentor less senior Developers, offering guidance in a technical leadership capacity. Communicate progress against objectives clearly to the team and stakeholders. Build and nurture strong relationships with key stakeholders to ensure alignment and trust. Skills and Qualifications Technical expertise in: C# .NET, JavaScript (preferably React), SQL Server/T-SQL, HTML, CSS/LESS, with additional preferable skills in PowerShell and/or YAML. Proficient in development and collaboration tools: Visual Studio, Visual Studio Code, Notepad , Git, and SQL Server Management Studio (SSMS). Hands-on experience with cloud and automation technologies: GitHub Actions, Microsoft Azure, and ideally AWS services. Demonstrated ability to prioritize tasks, manage time effectively, and build strong stakeholder relationships. Why Join This Company? This company offers a competitive salary, a comprehensive benefits package including annual and spot bonuses as well as a generous holiday allowance, and a supportive, evolving work setting. As a Senior Software Developer, you'll have the opportunity to make a significant impact, drive innovation and improvement, and contribute to the company's continued success. So if you're looking to join a great firm with major expansion and evolution on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
2x Service Desk Engineer (2nd Line) London - £38,000 - Hybrid Working! We re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships. If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base. You ll be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments. Key Responsibilities Resolve 2nd line and escalated IT support tickets within SLA Troubleshoot issues across infrastructure, cloud, and end-user environments Provide on-site support during scheduled client visits Monitor and resolve alerts from system monitoring tools (NOC tickets) Communicate effectively with end-users and stakeholders throughout ticket lifecycle Maintain accurate documentation and update knowledge base articles Identify recurring issues and contribute to long-term solutions Work closely with third-party vendors to resolve technical issues Support and mentor 1st Line Engineers Stay up to date with emerging technologies and cyber security trends What We re Looking For Minimum 2+ years experience in a 2nd Line IT Support role (ideally within an MSP) Strong customer-facing and communication skills Experience providing face-to-face client support Solid technical experience across: Windows Server (On-Prem & Azure) Active Directory, Group Policy, Office 365 & SharePoint Microsoft Exchange Virtualisation (Hyper-V, VMware, WVD) Backup & Disaster Recovery solutions Cyber Security (MFA, EDR, AV, Incident Response) Networking (TCP/IP, DNS, DHCP, LAN/WAN) Windows & macOS environments Experience supporting mobile devices Strong troubleshooting and problem-solving ability Passion for learning and gaining certifications Why Apply? Join a top-tier MSP with a strong industry reputation Exposure to a wide variety of technologies and client environments Clear opportunities for training, certifications, and progression Hybrid working model with a mix of office, remote, and client interaction Supportive, collaborative team culture The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
09/04/2026
Full time
2x Service Desk Engineer (2nd Line) London - £38,000 - Hybrid Working! We re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships. If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base. You ll be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments. Key Responsibilities Resolve 2nd line and escalated IT support tickets within SLA Troubleshoot issues across infrastructure, cloud, and end-user environments Provide on-site support during scheduled client visits Monitor and resolve alerts from system monitoring tools (NOC tickets) Communicate effectively with end-users and stakeholders throughout ticket lifecycle Maintain accurate documentation and update knowledge base articles Identify recurring issues and contribute to long-term solutions Work closely with third-party vendors to resolve technical issues Support and mentor 1st Line Engineers Stay up to date with emerging technologies and cyber security trends What We re Looking For Minimum 2+ years experience in a 2nd Line IT Support role (ideally within an MSP) Strong customer-facing and communication skills Experience providing face-to-face client support Solid technical experience across: Windows Server (On-Prem & Azure) Active Directory, Group Policy, Office 365 & SharePoint Microsoft Exchange Virtualisation (Hyper-V, VMware, WVD) Backup & Disaster Recovery solutions Cyber Security (MFA, EDR, AV, Incident Response) Networking (TCP/IP, DNS, DHCP, LAN/WAN) Windows & macOS environments Experience supporting mobile devices Strong troubleshooting and problem-solving ability Passion for learning and gaining certifications Why Apply? Join a top-tier MSP with a strong industry reputation Exposure to a wide variety of technologies and client environments Clear opportunities for training, certifications, and progression Hybrid working model with a mix of office, remote, and client interaction Supportive, collaborative team culture The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
