609 jobs found

IT Service Desk Analyst - 1st Line - Win 10/11, M365 Our client, an Insurance broker, is recruiting for a IT Service Desk Analyst to work within a small, friendly and highly skilled tech team. You'll support users face to face, resolve day to day IT issues, and gain hands on exposure to projects, cyber security, automation, and cloud technologies. This is a development-focused role with plenty of learning opportunities. The Role Provide 1st line support (walk ups, tickets, remote help) Set up new starters and manage leavers Troubleshoot laptops, mobiles, and hardware Support Microsoft 365, Windows 10/11, and common business apps Assist with iOS/Android, printers, networks, and security tools Work with the IT Manager on projects, cyber security, automation, and cloud improvements What We're Looking For Experienced in an IT Support/Service desk role. Strong Microsoft tech skills (Windows 10/11, M365, Teams, SharePoint, Outlook) Comfortable supporting users onsite Good communicator with a proactive attitude Genuine interest in cyber security Any exposure to Azure, Intune, EntraID and Powershell are desirable but not essential. This is a permanent role, based in the office 5 days a week. London office, with a salary of up to £28,000 per annum. If you feel you have the right skill set, please apply. Successful candidates will be contacted within 2 working days. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients.

IT Specialist - 1st/2nd Line Support East Kilbride, Glasgow On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today! INDSR

Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to 27.5k- 30k PA + 20% shift bonus uplift. Taking total package to circa 33k - 36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.

Junior Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Excellent customer service skills Keen interest in IT and Technology Degree in an IT field is desirable Full UK Driving License Remuneration: Salary of up to £27.5k-£30k PA + 20% shift bonus uplift. Taking total package to circa £33k - £36K. Excellent employment benefits package and supported learning, development and career progression. Free parking onsite. Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.

IT Support Analyst - Salisbury IT Support Analyst with strong 2 line IT support, Windows 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Salisbury My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role. Key Skills required: Experience of working at a 2nd line IT support level Windows 11 & M365 experience Azure, Entra and Intune experience Good working knowledge of support on-prem and configuring hybrid infrastructure environments O365 suite - Exchange Online Active Directory, Group Policy (DNS/DHCP) SaaS and PaaS support experience VOIP telephony support Experience troubleshooting wired and wireless networks - TCP/IP, etc. Valid UK Driving licence Key roles and responsibilities: Provide 2 line support to users at all levels. Diagnosis and resolution of hardware, software, and networking issues via remote and on-site methods. Deployment of desktop/server software and hardware solutions. Enhancement and maintenance of the current infrastructure. Regular proactive upkeep of server and desktop systems. Thorough troubleshooting of user problems. Crafting comprehensive support materials. Contribution to the routine administration of IT systems. Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development. My client is looking to pay up to £42,000 depending on experience. If you're an experienced IT Support Analyst eager to make a move, please click 'Apply Now' or send your CV to Matthew . com Key skills: IT Support, Service Desk, Desktop, Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, exchange, hyper-v, VOIP, IT Support, Service Desk, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Job Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: 150.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process. Collaboration: Engage with other ICT technical support functions to facilitate swift incident resolution and reach service level targets. Customer Satisfaction: Take ownership of incidents and service requests, striving for high customer satisfaction ratings through excellent service delivery. Key Responsibilities: Provide expert support and guidance to users experiencing technical issues. Collaborate with the wider ICT team to share best practices and enhance service delivery. Manage and maintain effective communication channels between users and ICT. Act as a service recovery manager for high-priority incidents, ensuring business continuity. What We're Looking For: To succeed in this role, you should possess: A solid educational background with ITIL v2 or v3 knowledge or qualification. Experience in a service desk or technical environment. Exceptional communication skills, both written and oral, with a customer-focused approach. Strong problem-solving skills and the ability to think logically in fast-paced situations. A commitment to ongoing professional development. Why Join Us? Work in a supportive and collaborative environment where your contributions matter. Be part of a team that values flexibility, adaptability, and teamwork. Ready to Take the Next Step? If you are enthusiastic about technology and eager to help others, we want to hear from you! Apply today to join our client's dynamic team as a MEM Laptop Refresh Incident Call Handler Don't miss out on this fantastic opportunity to grow your career in IT! Let's make technology work for everyone-together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Customer Success, Client & Business Support, Onboarding, Data Services, Process Improvement, Stakeholder Management, Ticketing systems, Zendesk, Salesforce, Jira, Service Desk, Banking, FinTech. My global FinTech client, based in London, is looking for a permanent Head of Customer Success/Head of Client Support. Hybrid working, 3 days in the London office, paying £80,000 - £100,000 + bonus + Benefits. We are looking for a Head of Customer Success to lead and grow a team of Client and Business Support Analysts, overseeing client engagement, onboarding, and ongoing support for transaction data services. This role combines strong leadership with operational ownership, ensuring high-quality service delivery while driving process improvements and fostering a collaborative, client-focused culture. The ideal candidate is a clear communicator with strong analytical and problem-solving skills, confident working with clients and senior stakeholders, and able to bring structure and discipline while remaining hands-on when needed. Key skills: Proven experience leading client-facing support teams Strong knowledge of financial markets and data-driven/technical products Experience with ticketing systems (eg Zendesk, Salesforce, JIRA, ServiceDesk) High technical proficiency with data platforms and tools Excellent communication and stakeholder management skills Strong analytical and problem-solving abilities Responsibilities: Lead and develop a London-based team of Client & Business Support Analysts Own the end-to-end client life cycle: onboarding, engagement, and ongoing support Drive a high-performance, client-centric culture focused on accountability and continuous improvement Act as the key interface between Client Support and internal teams (Product, Engineering, Sales) Oversee and optimise onboarding processes to ensure a seamless client experience Manage operational processes including ticketing, documentation, KPIs, and reporting Analyse client feedback and trends to influence product and service improvements Collaborate with offshore L1 support to ensure smooth escalations and consistent standards Provide hands-on leadership while implementing structure, clarity, and operational discipline Please apply now for immediate consideration and further details. Scot Lewis Associates Ltd is acting as an employment business.

At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.

Technegydd Cymorth Systemau Gwybodaeth Penrhyndeudraeth, Gwynedd (gyda theithio rhwng safleoedd) Amdanom Ni Mae Awdurdod Parc Cenedlaethol Eryri (PAEC) yn amddiffyn harddwch naturiol, bywyd gwyllt a threftadaeth ddiwylliannol Parc Cenedlaethol Eryri. Gan gwmpasu 823 milltir sgwâr, mae'r parc yn gartref i'r mynydd uchaf yng Nghymru, y llyn naturiol mwyaf yng Nghymru, a dros 26,000 o bobl. Rydym nawr yn chwilio am Dechnegydd Cymorth Systemau Gwybodaeth i ymuno â ni ar sail amser llawn, barhaol, gan weithio 37 awr yr wythnos. Mae sgiliau iaith Gymraeg yn hanfodol ar gyfer y swydd. Darllenwch y disgrifiad swydd am yr union lefel sy'n ofynnol ar gyfer y rôl swydd hon. Y Manteision - Cyflog o £26,403 - £29,064 y flwyddyn - Cynllun pensiwn - Ap Llesiant 360, gan gynnwys mynediad at feddyg teulu, cymorth iechyd meddwl ac adnoddau ffitrwydd - Gostyngiadau a rhaglenni cymorth ariannol - Y cyfle i weithio mewn ardal o harddwch naturiol eithriadol Y Rôl Fel Technegydd Cymorth Systemau Gwybodaeth, byddwch yn darparu cymorth TG hanfodol, gan gynnal systemau a chyfarpar cyfrifiadurol i sicrhau bod ein gweithrediadau'n rhedeg yn esmwyth. Byddwch yn gosod, cynnal a chefnogi caledwedd a meddalwedd bwrdd gwaith, gan ddarparu cymorth technegol rheng flaen i wneud diagnosis o ddiffygion a'u datrys wrth gynorthwyo defnyddwyr gydag ymholiadau system o ddydd i ddydd. Yn ogystal, byddwch yn cefnogi ein defnydd o GIS trwy gynnal a gwella data gofodol, sicrhau cywirdeb ac ansawdd, a chynhyrchu mapiau ac adroddiadau yn ôl yr angen. Bydd eich rôl hefyd yn cynnwys: - Creu mapiau, cynlluniau ac adroddiadau gan ddefnyddio offer GIS - Rheoli nwyddau traul TG a lefelau stoc - Cynnal profion PAT - Darparu hyfforddiant TG sylfaenol i staff ac Aelodau Amdanoch Chi I gael eich ystyried yn Technegydd Cymorth Systemau Gwybodaeth, you will need: - Y gallu i gyfathrebu yn y Gymraeg a'r Saesneg - Profiad gyda MS Office a meddalwedd cyffredinol - Profiad gyda chaledwedd - Profiad gyda systemau GIS a GPS - Cymhwyster neu brofiad perthnasol o systemau gwybodaeth - Trwydded yrru lawn, ddilys Gall y swydd hon olygu gweithio'n achlysurol gyda'r nos ac ar benwythnosau. Y dyddiad cau ar gyfer y rôl hon yw 20 Ebrill 2026. Gall sefydliadau eraill alw'r rôl hon yn Dechnegydd Cymorth TG, Technegydd Cymorth Llinell Gyntaf, Technegydd Cymorth Llinell Gyntaf, Dadansoddwr Cymorth TG, Technegydd TG, Technegydd Cymorth Systemau TG, Dadansoddwr Cymorth Systemau TG, Technegydd Cymorth Penbwrdd, Technegydd Desg Wasanaeth, neu Dechnegydd Desg Gymorth. Felly, os ydych chi'n barod i gymryd eich cam nesaf fel Technegydd Cymorth Systemau Gwybodaeth, gwnewch gais trwy'r botwm a ddangosir. Mae'r swydd wag hon yn cael ei hysbysebu gan Webrecruit. Gwasanaethau Asiantaeth Gyflogaeth yw'r gwasanaethau a hysbysebir gan Webrecruit. Information Systems Support Technician Penrhyndeudraeth, Gwynedd (with travel between sites) About Us Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people. We are now looking for an Information Systems Support Technician to join us on a full-time, permanent basis, working 37 hours per week. Welsh language skills are essential for the job. Please read the job description for the exact level required for this job role. The Benefits - Salary of £26,403 - £29,064 per annum - Pension scheme - 360 Wellbeing App, including GP access, mental health support, and fitness resources - Discounts and financial support programs - The chance to work in an area of outstanding natural beauty The Role As an Information Systems Support Technician, you will provide essential IT support, maintaining computer systems and equipment to ensure the smooth running of our operations. You will install, maintain and support desktop hardware and software, providing first-line technical support to diagnose and resolve faults while assisting users with day-to-day system queries. In addition, you will support our use of GIS by maintaining and improving spatial data, ensuring accuracy and quality, and producing maps and reports as required. Your role will also involve: - Creating maps, layouts and reports using GIS tools - Managing IT consumables and stock levels - Carrying out PAT testing - Delivering basic IT training to staff and Members About You To be considered as an Information Systems Support Technician, you will need: - The ability to communicate in Welsh and English - Experience with MS Office and general software - Experience with hardware - Experience with GIS and GPS systems - A relevant qualification or experience of information systems - A full, valid driving licence This post may involve occasional work during evenings and weekends. The closing date for this role is 20th April 2026. Other organisations may call this role IT Support Technician, 1st Line Support Technician, First Line Support Technician, IT Support Analyst, IT Technician, IT Systems Support Technician, IT Systems Support Analyst, Desktop Support Technician, Service Desk Technician, or Helpdesk Technician. So, if you're ready to take your next step as an Information Systems Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Junior Product Owner Remote Salary: 38,000 p/a + excellent benefits We're looking for a Junior Product Owner to support the development and improvement of a global customer support and aftersales platforms, including a Self-Service Portal and ticketing system. This is a great opportunity for someone from a Service Desk, Application Support, Business Analyst, or QA background looking to move into a product-focused role. You'll work closely with the Service Product Owner, IT, and operational teams to help shape requirements, support testing, and drive system improvements and adoption. Key Responsibilities Gather and document business requirements Support prioritisation of enhancements and change requests Assist with UAT and defect resolution Support implementation and rollout of system changes Work with stakeholders across service, IT, and operations Help drive adoption and continuous improvement About You Background in Service Desk, Application Support, BA, or QA/UAT Experience with CRM or ticketing systems Exposure to requirements gathering or system testing Strong communication and stakeholder skills Organised, proactive, and detail-focused Email: (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: 30,000 to 35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Business Analyst (ITSM Service Desk) Temporary Contract: (circa) 3 Months Location: London & Nottingham Level: Mid Senior Overview We are seeking a Business Analyst for a 3-month engagement to support the optimisation of our IT Service Desk. The role focuses on reducing ticket volumes, identifying self-service and automation opportunities and creating user stories for development teams. The successful candidate will work across the Service Desk teams based in multiple UK locations and deliver measurable improvements in service efficiency and user experience. Key Responsibilities Identify and analyse high-volume drivers of tickets and where time is spent on the Service Desk. Recommend and prioritise improvements to reduce ticket volumes, time required to resolve tickets, including process changes and knowledge base enhancements. Identify and document candidates for self-service and automation. Translate findings into clear user stories and requirements for development team. Collaborate with stakeholders to validate requirements and support implementation. Create KPIs (e.g. ticket volume, resolution time, self-service usage) to track impact. Expected Deliverables Service Desk analysis report with key findings and improvement opportunities. Prioritised action plan for ticket reduction, self-service, and automation. User stories and requirements documented for development teams. Business Outcomes Reduced ticket volumes through deflection and root cause resolution. Improved resolution times and analyst productivity via automation. Increased user satisfaction through faster, more accessible support. Cost savings and operational efficiency. Required Skills & Experience Must have 5+ years experience as a Business Analyst, within ITSM and Service Desk environments. Strong understanding of ITIL principles. Experience with ConnectWise and ITSM platforms. Familiarity with automation platforms (e.g. Rewst, Power Automate) and self-service tools. Highly proficient in analysing data and identifying actionable insights. Skilled in stakeholder engagement, workshop facilitation, and clear documentation. Strong Experience writing user stories and acceptance criteria. Experience in Managed Service Provider (MSP) settings. Prior involvement in service desk transformation or automation projects. We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.

Role: Service Desk Support EngineerCareer Level: Senior AnalystLocation: GlasgowTravel/Mobility Requirement: Flexibility to travel to client site where required Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO NaviSite Part of Accenture is looking for an experienced Service Desk engineer to join our expanding team in Glasgow. This role is a 24/7 role which is offered as a hybrid working role, with occasional customer sites visit required.

Role: IT SUPPORT ENGINEER (ENGINEERING) Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM Overview The goal of the Navy Digital Hosting (Deployed) NDH(D) service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale. We are looking for a junior support engineer to enhance the delivery team's support for the initial deployment of the capability and assure its enduring support once delivered. This role will predominately be based onsite in Portsmouth at either HMNB Portsmouth or Portsdown Technology Park, therefore the incumbent must have a valid UK driving licence and the means to travel between to the two locations. Remote working may be available as the workload dictates. Key Responsibilities The role of the support engineer is to work direct to the In-Service lead, supporting both logistics and service management whilst maintaining a close link with the Technical Team in their delivery of the capability and the management of assets. The support engineer is to be self-managing to help deliver a high-quality service to support the delivery of the Royal Navy's vision, and their key responsibilities include the following: Support Ensuring the effective and efficient management and resolution of all Incident/Problem or Service Request tickets, including initial triage, resolution or allocation to other Resolvers (NDH(D) Technical team, OEMs, etc) as appropriate. Administering the Change Management process, ensuring all relevant documentation created, maintained and shared as required. Administering the movement of material around the UK and overseas as required. Operating and administering additional Service Management processes as required as the service matures. Deliver Engaging with supply stakeholders to ensure delivery and receipt of all hardware and consumables. Managing assets through initial tagging and recording in both internal and external asset management registers. Coordinating issues/receipts from internal storage to the Technical team for embodiment activity. Updating technical documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with minimal supervision and independently Excellent inter-personal skills, comfortable interacting with stakeholders at all levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience on CIS/IT services within the Royal Navy / Royal Fleet Auxiliary. Working knowledge of the joint supply chain and transportation of classified material. Understanding of VMware vCenter administration (ideally 7.0 and later) Understanding of Dell server hardware and use of iDRAC. Experience in administration of Microsoft Windows 2019, Active Directory Desirable Qualifications Microsoft MCSA Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

IT Support Officer Location: Rochford, Essex (On-site) Job Type: Full-Time, Temporary (3 Month Contract) Market 36 Recruitment are currently recruiting for an IT Support Officer on behalf of our client within the public sector on a full-time temporary basis. This is a great opportunity to join a forward-thinking IT team, supporting the delivery of Digital, Data and Technology services while gaining exposure to modern cloud-based technologies. Main Purpose of the Role To provide first-line IT support as part of a busy Service Desk function, delivering high-quality technical assistance to users. You will support day-to-day IT operations, ensuring systems and equipment are maintained and issues are resolved efficiently. Roles & Responsibilities Provide first-line support through the IT Service Desk Deliver excellent customer service while resolving technical issues Support users with hardware, software, and system-related queries Assist with hardware commissioning and decommissioning Work closely with Technical Analysts to support wider IT operations Troubleshoot and resolve IT issues in a timely manner Support the delivery of Digital, Data and Technology services Additional Responsibilities Assist with general IT support tasks across the organisation Maintain accurate records of incidents and resolutions Continuously develop technical knowledge and skills Support the team with ongoing improvement of IT services Experience, Skills & Qualifications Previous experience in an IT support or Service Desk environment Strong customer service skills with a technical mindset Knowledge of Microsoft technologies (essential) Understanding of ITIL principles (advantageous) Strong problem-solving skills and ability to work under pressure Good communication skills and a proactive approach Working Pattern & Benefits Hours: 37 hours per week Benefits: Opportunity to work with modern cloud technologies, supportive team environment Salary: 15.99 per hour (PAYE) Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.

Sector: ICT | IT Support | Service Desk About the Role We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments. What You'll Be Doing Providing 1st Line/Service Desk IT Support to end users Logging, triaging, and resolving incidents via ticketing systems Supporting Windows 10/11, Microsoft 365, Active Directory Troubleshooting hardware, software, and network issues Escalating complex issues to 2nd/3rd line where required Supporting users across multiple sites in the Belfast area Delivering a high standard of customer service and communication What We're Looking For IT/Computer Science/Cyber/Engineering graduate OR equivalent experience Around 12 months' experience in an IT Service Desk/ICT Support/Helpdesk role Strong understanding of: Windows OS Microsoft 365/Office 365 Active Directory (basic user admin) Password resets, hardware/software troubleshooting Full UK driving licence and access to a car (essential) Strong communication skills and a customer-first mindset Ability to manage multiple tickets and priorities What You'll Get Clear career progression into 2nd Line/Infrastructure/Cyber Exposure to multiple environments and technologies Ongoing training and certifications Competitive graduate-level salary Supportive team and excellent learning environment Opportunity to work with leading organisations across Northern Ireland Ideal For Candidates Searching: Graduate IT Jobs Belfast IT Service Desk Jobs NI ICT Support Belfast Junior IT Support Jobs IT Service Desk Analyst Helpdesk Jobs Northern Ireland Entry Level IT Jobs Belfast Apply Now If you're a graduate or early-career IT professional looking to build a long-term career in ICT/IT Support, we'd love to hear from you. Apply today to be considered for immediate interviews. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

IT Service Desk Analyst Newcastle - Fully Onsite 10 Week Contract £26.66 per hour(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 10 week assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills • IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.

IT Service Delivery Manger 55,000 - 65,000 + 7,500 car allowance, up to 20% bons and extensive benefits Full Time / Permanent Hybrid / Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: Management of the IT Service Desk in alignment with ITIL principles. Configuration and deployment management for end user compute estate. Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. Tender and commercial Management including IT procurement and negotiations. To support the drive of Digital Transformation and AI adoption within the business Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures. To advise on the latest technologies and innovations that will enhance business IT systems Experience required: Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast paced environment. Logical sound approach to IT Support and troubleshooting. Strong ability to develop customer relationships at all levels. Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, Excellent understanding of Microsoft Office 365 and Microsoft Intune. Experience of Microsoft CoPilot and other AI tools. Previous experience leading a team of Service Desk Analysts including coaching and developing team members Previous hospitality, entertainment or retail sector experience is preferred. Contact: Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

1st Line Support Agent / IT Help Desk / Service Desk Analyst Birmingham £16.02 per hour Ongoing Temporary Contract Flexible shifts (Days/Nights, weekends & bank holidays) About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you'll join an energetic and supportive IT Service Desk team that's big on training and internal progression. As a 1st Line Support Agent / IT Support Technician , you'll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment . This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support , with clear progression into 2nd Line Support . What You'll Do Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required Work efficiently in a high-volume IT Help Desk environment What You'll Bring Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential) Strong problem-solving and troubleshooting skills Excellent communication and call-handling ability Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues Ability to manage workload in a fast-paced, target-driven environment Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year Why You'll Love It Competitive pay: £16.02 per hour Ongoing training in IT systems and service desk tools Fun, social and supportive team culture A company that promotes internal progression and IT career development. Opportunities like this don't stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on and secure your place in a growing IT team!