425 jobs found

AI Ops Engineer Working Arrangement: Remote (Flexible) Outside IR35 FTC OR Freelance/Contract My client is a high-growth, product-led SaaS business operating at scale across the UK, supporting high-volume, business-critical workflows. The business is investing in becoming more data-driven and operationally efficient, with AI as a key lever for improving productivity, reducing cost, and enhancing customer experience. This is a fixed-term project role focused on embedding AI into core operations. The Role I am looking for a commercially minded AI Operations consultant to identify inefficiencies, design and implement AI-driven solutions, and embed AI as a core operational capability. You will work cross-functionally across Customer Operations, Marketing, Training, Finance and Strategy to automate workflows, reduce manual overhead, improve reporting, increase support efficiency, and leverage internal data platforms to drive intelligent automation, with a focus on delivering measurable improvements in cost, efficiency, and operational performance. Core Responsibilities Define and execute an AI operations roadmap, prioritising initiatives based on ROI and business impact Identify inefficiencies and design AI-driven workflow automation across core systems (eg CRM workflows, support ticket triage, reporting automation) Build and deploy automation pipelines using tools such as Zapier/Make, LLM APIs, and API/webhook integrations Leverage internal data platforms to create event-driven workflows, predictive insights, and AI-enabled reporting Establish governance frameworks, ensure GDPR compliance, and develop internal AI playbooks Drive adoption and training across teams to embed AI into day-to-day operations Required Experience Proven experience delivering AI-driven workflow automation in a SaaS or product-led environment Strong experience across core SaaS operational systems, ideally covering CRM, support, billing and product analytics (Salesforce, Zendesk, Zuora, Pendo) Strong API integration capability and experience with automation tooling Proficiency in Python and SQL Experience working with LLM APIs and prompt engineering Great to have Additional exposure to data platforms such as Databricks or ThoughtSpot Understanding of RAG pipelines and vector databases (Hands-on experience across several of the above systems is beneficial) Commercial & Operational Experience operating in a SaaS environment with a strong understanding of core metrics (MRR, churn, retention). Demonstrated ability to deliver measurable ROI from automation initiatives, combined with strong cross-functional stakeholder management. This is an opportunity to shape how AI is Embedded into a scaled SaaS platform - not as experimentation, but as core operational infrastructure.

Job title: Business Development Manager Location : Dover Salary: c.£52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. What success would look like as the Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs. Experience and skills required: Experience in account management or business development. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Background in logistics, supply chain or ports (desirable) Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.If you would like any further information before applying, then please call Ellie - Permanent Consultant on or email

Job title: Lead Infrastructure Automation Engineer (on perm and Cloud) Contract: 6 months - possibility for extension Location: London HEX - 3 days a week Rate: Competitive day rate (Inside IR35) Working pattern: Full time Are you ready to take the lead in revolutionising infrastructure automation? Our client, a dynamic and innovative organisation, is on the lookout for a passionate Infrastructure Automation Engineer Lead - VP to spearhead their ambitious automation initiative across all infrastructure functions. This is your chance to drive significant change and enhance the efficiency of global operations! About the Role: As the Infrastructure Automation Engineer Lead, you will play a pivotal role in accelerating the adoption of infrastructure-as-code and automation solutions. Your expertise will help shape modern tooling strategies, ensuring scalable and repeatable automation solutions across various infrastructure domains. What We're Looking For: Expertise in Automation: Proven experience with Infrastructure Automation, Infrastructure-as-Code, and automation solutions. Technical Proficiency: Strong skills in Ansible, Terraform, Python, and cloud technologies. Transformation/Deployment: on perm and Cloud DevSecOps Knowledge: Familiarity with compliance and security practises in automation. Collaborative Spirit: Ability to manage relationships across teams and regions, facilitating effective communication and cooperation. Adaptability: Preparedness to work during unsociable hours and be available for escalations when needed. Key Responsibilities: Lead Automation Initiatives: Drive automation supporting ~3000 Servers and services globally. Collaborative Design: Work closely with infrastructure SMEs, SREs, DevOps teams, and security to create reusable automation frameworks. Innovative Solutions: Design, build, and maintain automation workflows and IaC modules using tools like Ansible, Terraform, and Python. standardisation Advocate: Promote standardisation of automation practises across platform teams for consistency and reuse. Transformative Collaboration: Partner with Development, Security, and Global Infrastructure teams to replace manual processes with scalable automated solutions. Roadmap Delivery: Contribute to the Infrastructure Automation Programme, achieving defined roadmaps and KPIs. Security Compliance: Ensure all automation solutions meet stringent security and compliance requirements. Why Join Us? Transformational Impact: Be at the forefront of an essential initiative that enhances operational efficiency and resilience. Team Environment: Work within a dedicated team that values collaboration and innovation. Career Growth: Opportunities for ongoing development of technical skills and career advancement within a forward-thinking organisation. If you're excited about leading the charge in infrastructure automation and are ready to make a tangible impact, we would love to hear from you! Join our client on this exhilarating journey towards technological excellence. Apply Now! Your future begins here, where innovation meets opportunity! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Head of IT Location: On-site (with travel to multiple sites as required) some flexibility HOURS: Full time Type: Permanent Salary: Circa 65k plus car allowance (salary negotiable depending on experience) Our client: Our client is a well-established and operationally complex organisation seeking an experienced Head of IT to lead and shape its technology strategy. This is a key leadership role responsible for ensuring technology supports business objectives, drives efficiency, and enables future growth. Job Description / The role: The Head of IT will be responsible for defining and delivering the organisation s technology vision and strategy. Working closely with senior stakeholders, you will ensure alignment between IT and wider business goals, while driving innovation, operational excellence, and continuous improvement across all technology functions. You will lead a multi-disciplinary IT team, oversee infrastructure and applications, and play a hands-on role in delivering projects, managing change, and supporting business-as-usual operations. This role also includes responsibility for data security, compliance, supplier management, and budget control. Key Responsibilities: Develop and deliver the organisation s IT strategy aligned to business objectives Lead the design, implementation, and continuous improvement of technology solutions Manage and mentor the IT team, fostering a high-performance and collaborative culture Oversee IT infrastructure, applications, and cloud services Drive operational efficiency and continuous improvement across IT services Lead IT projects and programmes, ensuring delivery of fit-for-purpose solutions Manage IT budgets (OPEX and CAPEX) and ensure cost-effective procurement Maintain strong relationships with external suppliers and partners Ensure robust cyber security practices and deliver staff awareness training Oversee data protection, GDPR compliance, and risk management Ensure all systems and processes are well documented and knowledge is shared Provide regular reporting on IT performance and delivery What we need from you: Proven experience in a senior IT leadership role Understanding of a strategic level position so understand the daily technical side but let the team look after that but look at site Security plans and the bigger picture not just the day-to-day of IT support. Strong technical background across Microsoft technologies (Windows Server, O365, Exchange, SQL Server) Experience with networks, cloud technologies, and cyber security Demonstrable ability to translate business needs into technical solutions Strong project and team management experience Excellent communication skills with the ability to influence stakeholders at all levels Ability to manage multiple priorities and meet tight deadlines Strong problem-solving and decision-making capabilities Experience working in a fast-paced, operational environment Ability to lead, motivate, and develop high-performing teams Preferred Qualifications: Degree (or equivalent) in an ICT-related discipline CISM or equivalent certification ITIL qualification Strong influencing and negotiation skills What's in it for you; Circa 65k plus car allowance (salary negotiable depending on experience) Onsite working Monday to Friday working hours although flexibility is required/available (Please not, this is NOT a remote position) Discretionary bonus scheme 25 Days holiday, plus bank holidays rising with service Comprehensive benefits package including Life assurance, Health & Wellbeing schemes Free Parking - situated in a rather lovely part of South West Wales. Relocation package available for the successful candidate if required. We regret that this client is unable to sponsor work permits or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK What to do next Do not delay in applying by hitting the button below and submitting an up to date CV. GEN

Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity / resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts. Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX / Power Query) Forecasting and Planning experience in large scale operations - Field and/ or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutions Job Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team

Job title: Lead Infrastructure Automation Engineer (on perm and Cloud) Contract: 6 Months -possibility for extension Location: London HEX - 3 days a week Rate: Competitive day rate (Inside IR35) Working pattern: Full time Are you ready to take the lead in revolutionising infrastructure automation? Our client, a dynamic and innovative organisation, is on the lookout for a passionate Infrastructure Automation Engineer Lead - VP to spearhead their ambitious automation initiative across all infrastructure functions. This is your chance to drive significant change and enhance the efficiency of global operations! About the Role: As the Infrastructure Automation Engineer Lead, you will play a pivotal role in accelerating the adoption of infrastructure-as-code and automation solutions. Your expertise will help shape modern tooling strategies, ensuring scalable and repeatable automation solutions across various infrastructure domains. What We're Looking For: Expertise in Automation: Proven experience with Infrastructure Automation, Infrastructure-as-Code, and automation solutions. Technical Proficiency: Strong skills in Ansible, Terraform, Python, and cloud technologies. Transformation / Deployment : on perm and Cloud DevSecOps Knowledge: Familiarity with compliance and security practises in automation. Collaborative Spirit: Ability to manage relationships across teams and regions, facilitating effective communication and cooperation. Adaptability: Preparedness to work during unsociable hours and be available for escalations when needed. Key Responsibilities: Lead Automation Initiatives: Drive automation supporting 3000 servers and services globally. Collaborative Design: Work closely with infrastructure SMEs, SREs, DevOps teams, and security to create reusable automation frameworks. Innovative Solutions: Design, build, and maintain automation workflows and IaC modules using tools like Ansible, Terraform, and Python. standardisation Advocate: Promote standardisation of automation practises across platform teams for consistency and reuse. Transformative Collaboration: Partner with Development, Security, and Global Infrastructure teams to replace manual processes with scalable automated solutions. Roadmap Delivery: Contribute to the Infrastructure Automation Programme, achieving defined roadmaps and KPIs. Security Compliance: Ensure all automation solutions meet stringent security and compliance requirements. Why Join Us? Transformational Impact: Be at the forefront of an essential initiative that enhances operational efficiency and resilience. Team Environment: Work within a dedicated team that values collaboration and innovation. Career Growth: Opportunities for ongoing development of technical skills and career advancement within a forward-thinking organisation. If you're excited about leading the charge in infrastructure automation and are ready to make a tangible impact, we would love to hear from you! Join our client on this exhilarating journey towards technological excellence. Apply Now! Your future begins here, where innovation meets opportunity! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

IT Operations Manager This role sits at the intersection of the Technical and Operations teams, helping to ensure both departments are aligned and working towards shared goals of compliance, automation, efficiency and continual service improvement. You will play a key role in translating technical capability into well-defined, repeatable, and scalable service offerings that deliver clear value to clients across the board. Key Responsibilities Assisting the Head of Technical with the development of our services and service delivery Liaising with the Operations Department to improve our security and meet ISO 27001 compliance requirements A point of escalation for service-based client feedback, ensuring client satisfaction is maintained with all service deliveries Build and maintain relationships with key customer and software partners to support our message of excellence Overseeing Managed Service requests and maintaining SLA's Management of Professional Services bookings with clients Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements Providing first and second line help desk technical support Providing internal office IT support to the team where required The successful candidate will have: Excellent verbal and written communication, with an eye for detail Experience with technical service provision (support, managed services, consultancy) Experience managing Microsoft 365 Experience meeting ISO 27001 compliance requirements Organised and able to prioritise Experience managing client expectations, and staying calm under pressure Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Head of Cloud Platforms Salary: up to £95,000Contract: Permanent We are working on behalf of our client to recruit a Head of Cloud Platforms. This is a senior leadership role sitting within the IT department, reporting to the Director of Infrastructure & Operations. The Role You will lead the Cloud Platform and Integration teams, taking ownership of the strategic direction and day-to-day management of cloud platforms (AWS & Azure), DevOps tooling, and systems integration (middleware). You will define the long-term technical roadmap, oversee CI/CD pipelines and infrastructure-as-code (IaC), and ensure platforms are secure, reliable, and cost-effective.Working closely with software development, infrastructure, cyber security, and business teams, you will align platform engineering with the wider digital strategy, drive automation, and act as a technical leader and mentor across their team. Key Responsibilities: Lead and manage the Cloud Platform and Integration teams, ensuring effective collaboration and delivery Define and implement cloud architecture, automation strategies, and CI/CD pipelines across AWS, Azure, and M365 Drive adoption of IaC and automated deployment processes Oversee systems integration architecture, ensuring compatibility and performance across cloud, on-premises, and hybrid environments Lead incident response, disaster recovery planning, and BCP/DR testing Monitor platform performance and establish KPIs and SLAs for availability, security, and uptime Lead security audits, risk assessments, and vulnerability management, working alongside Cyber Security teams Mentor senior technical leads and support their professional development Engage with stakeholders to translate business requirements into technical solutions Evaluate new tools and technologies to improve infrastructure efficiency and scalability Skills and Experience Required: Deep knowledge of AWS (EC2, VPC, RDS, S3, CloudFront, Route 53, IAM, CloudWatch, EKS) and Microsoft Azure Experience managing and delivering within multi-cloud environments Hands-on experience with CI/CD pipelines and GitOps practices (e.g. Jenkins, Bitbucket, Terraform) Experience deploying and maintaining Linux systems (Ubuntu, CentOS, RHEL, Amazon Linux) Knowledge of containerisation technologies including Docker and Kubernetes Experience with middleware technologies, including AWS SQS/SNS and API Gateway Scripting skills in Bash and/or Python Proven experience managing technical teams and providing clear direction Strong communication skills, with the ability to present technical information to varied audiences James Andrews is acting as an employment agency and business in relation to this role.At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Blue Light Card. Individually great, together unstoppable The Role and the Team We're looking for an IT Systems Engineer to join our IT Operations team. This is a hands-on role where you'll support the day-to-day running of our IT environment while also contributing to projects that improve how we work. You'll play an important part in ensuring our systems are reliable, secure, and optimised, while helping us explore opportunities in automation, AI, and modern cloud technologies. Working closely with colleagues across London and our Head Office in Cossington, you'll provide in-person and remote support and collaborate on initiatives that enhance our IT services and colleague experience. What You'll Do Build positive working relationships with colleagues at all levels, acting as the sole trusted point of contact for IT support in the London office Provide supportive, high-quality deskside and remote assistance, including for senior stakeholders and leadership teams Manage and maintain IT systems, network infrastructure, and Windows/macOS environments across the organisation Administer and optimise Microsoft 365 and Entra ID/Azure AD, including user provisioning and licence management Troubleshoot and resolve incidents and service requests, ensuring a positive end-user experience Support and enhance endpoint security, system performance, and compliance standards Contribute to IT projects such as system upgrades, migrations, and SaaS integrations Identify and deliver improvements through automation and AI, including building or supporting workflows using tools such as N8N What You'll Bring Extensive experience as an IT Systems Engineer who is confident engaging with and supporting stakeholders at all levels, including senior leadership Experience in automation and emerging technologies, including AI and workflow tools such as N8N Experience working with Microsoft 365 and Entra ID/Azure AD environments Confidence supporting both Windows and macOS devices in a business setting Understanding of networking fundamentals (e.g. DNS, DHCP, VPNs, Wi-Fi) A thoughtful and proactive approach to troubleshooting and problem solving Experience using scripting (e.g. PowerShell) to automate tasks and improve efficiency Familiarity with device management, asset tracking, and service desk tools (e.g. Jira) Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer Hybrid working and flexible hours EV charging and free parking onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. monthly Light's Up and annual Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture and personal growth fund

RF Test Engineer St Neots (PE19) - Permanent - Onsite £38,000 - £48,000 25 days annual leave inclusive of up to 3 days Christmas shutdown Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Come and join our expanding Electronic Warfare Operations Support Group (EWOS) which is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists, and ex-military personnel combine their experience to help our customers achieve the true operational potential and help keep their people and platforms safe. We are continuing to grow our team at our head office in St Neots, Cambridgeshire, working on key state-of-the-art research, development, and delivery projects, led by our technical customer, Dstl. The primary role is to support integration testing of RF systems (including calibration, antenna models, and automated test scripts) in our complex synthetic environments. As a key stage of product delivery, you will focus on system level testing across a variety of simulated scenarios, injecting signals into a System Under Test (SUT) to verify and validate its performance. The role will require technical autonomy, liaising with military stakeholders, academia, industry and international partners, to assess the performance of receiver hardware, developing improvements, and providing advice. A secondary focus will be on development and implementation of test scripts to ensure the scenario and SUT performance is captured and understood. These scripts will be deployed to a variety of test equipment (Oscilloscopes, Signal Generators, Spectrum Analysers, and other Special to Type) providing a complete picture to the customer of system performance. This role will give you a unique opportunity to act as an end user/operator of threat models participating in scenarios, applying doctrine, reacting to events, and learning these systems in detail. This task will give unrivalled access to our customers, as well as international partners, with several trials being run each year utilising these models. Working with minimal oversight, you will be crucial to ensure the success of these key projects, all whilst being supported by our on-site MASS teams. This is a high visibility role, providing excellent opportunities to talented and enthusiastic candidates. The invaluable experience you ll bring, to help us achieve more. Essential: Experience of analogue or digital RF circuitry. Operation of test equipment in a laboratory environment (e.g. Oscilloscopes, Signal Generators, Spectrum/Network Analysers). Coding experience (e.g. MATLAB, Python, or LabView). Experience completing Verification & Validation activities. STEM Degree or extensive experience with RF Electronics. Desirable: Background in EW systems and concepts, including radar systems. Previous experience working in synthetic testing environments. Experience using or creating automation scripts. Knowledge of network architecture. Knowledge of hardware acceleration technologies. Awareness of simulation and rendering engines (e.g. Unreal, Unity etc.) Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including, mental health first aiders and readily available support through our extensive employee assistance programme Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government SC-level security clearance Apply today to see how working for MASS could work for you!

Senior RF Test Engineer St Neots (PE19) - Permanent - Onsite £45,000 - £58,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Come and join our expanding Electronic Warfare Operations Support Group (EWOS) which is made up of 60+electronic warfare specialists. From all manner of backgrounds, our engineers, scientists, and ex-military personnel combine their experience to help our customers achieve the true operational potential and help keep their people and platforms safe. We are building anew team led by our Principal RF Test Engineer at a state-of-the-art test and evaluation facility at our head office in St Neots, Cambridgeshire. You will help plan and support domestic and international trials within the facility, while working with both present and future technology. You will become a SME in the operation of software and hardware models, applying doctrinal methods to simulation scenarios. You will play a crucial part integrating, configuring and verifying performance of a wide range of components used within a laboratory environment. This will involve the generation of test programmes using a variety of test equipment. You will assist in running laboratory trials, ensuring customers can validate the performance of assets within a synthetic test environment. Working autonomously, you will be crucial to ensure the success of key projects, all whilst being supported by our on-site MASS teams. This role works closely with our customers and your knowledge and technical insights will help shape planning, development, integration, and delivery of crucial national and international synthetic trials. The invaluable experience you ll bring , to help us achieve more. Essential: Experience creating test scripts/programmes (e.g. MATLAB, Python, or LabView). Understanding of synthetic testing environments. Operation of test equipment in a laboratory environment (e.g. Oscilloscopes, Signal Generators, Spectrum/Network Analysers). Experience with Direct Signal Injection (DSI) testing. Experience of analogue and digital RF circuitry. Strong background in EW systems and concepts, including radar systems. Working autonomously and tasking junior engineers. STEM Degree or extensive relevant experience / technical aptitude. Desirable: Doctrinal experience with EW systems (e.g. radar, command and control, targeting and effectors). Experience Integration/calibration of hardware and software models into a laboratory environment. Creation of laboratory procedures. Version controlling hardware and software components. Experience working on agile projects. Experience mentoring junior engineers. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including, mental health first aiders and readily available support through our extensive employee assistance programme. Our Non-negotiables: Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government SC-level security clearance Apply today to see how working for MASS could work for you!

Head of Technology Operations (Tech Ops) Remote, UK based (occasional travel) 70,000 - 80,000 + Private Medical + Share Scheme + Other Benefits Are you a senior technology leader looking to build and lead a Technology Operations function from the ground up, shaping how a fast-growing, award-winning business enables its people through well-governed, scalable internal technology? This is a rare opportunity to define and own Technology Operations in a high-growth, remote-first environment. The role goes beyond traditional IT support and service delivery, focusing on business-level ownership of workplace technology, SaaS governance, workflow enablement, and automation. You will act as the primary interface between the business and its internal technology platforms, working closely with senior stakeholders to ensure selected tools are well adopted, effectively governed, and delivering meaningful business impact. With responsibility for strategy, service performance, and governance, this role offers strong autonomy, leadership visibility, and the opportunity to influence how technology supports and scales a successful, growing organisation. The Role: Own and execute the Technology Operations strategy aligned to company growth Lead business-level SaaS lifecycle governance including onboarding, adoption, renewal, and rationalisation Act as the senior escalation point and represent Tech Ops at leadership level Drive workflow design, automation, and process improvement initiatives Based remotely within the UK with occasional travel to company meetings and events The Person: Proven experience leading Technology Operations, Digital Workplace, or Business Technology functions in a growing tech firm. Strong understanding of Microsoft 365 governance and access management Experience managing software provider portfolios, vendors, and licence optimisation Knowledge of ISO 27001, ISO 9001, and ideally ISO 42001 Confident senior stakeholder manager with a commercially aware mindset Reference Number: BBBH (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job title: Business Development Manager Location : Dover Salary: c. 52,000 Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities. Benefits: 5 weeks annual leave + bank holidays Birthday leave Free Parking Generous contributory pension scheme Discretionary annual bonus scheme Private Health Care Life assurance Employee assistance programme 3rd party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. Identify and qualify new commercial leads through networking and market insights. Support the preparation of proposals, tenders and customer presentations. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Work closely with other teams to ensure customer expectations are met. Monitor service performance, escalating any issues or improvement needs. Support rate and tariff updates through materials preparation and customer communication. Maintain accurate KPI tracking for general cargo accounts within the CRM. Attend industry and trade events, ensuring leads are captured and followed up. Gather and share market intelligence on competitors, cargo flows and opportunities. Maintain accurate CRM records and prepare routine reports on market activity and customer performance. Assist in developing internal and external presentations and documents. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Contribute to discussions on improving service quality and operational efficiency. Support strategic initiatives led by the Head of Business Development. What success would look like as the Business Development Manager: Growth in general cargo revenue year-on-year. Strong customer retention and positive service feedback. Accurate, timely CRM updates and high-quality customer materials. Effective support across proposals, projects, events, and internal activities. Consistent delivery of key reports, insights, and commercial outputs. Experience and skills required: Experience in account management or business development. Strong customer relationship management skills across multiple accounts. Understanding of supply chain operations and basic financial principles. Competent user of Microsoft Office. Ability to engage and influence senior stakeholders. Passion for growth, innovation and developing new supply chain solutions. Confident public speaker and effective external representative. Strong analytical skills with the ability to interpret market data Skilled in negotiation and constructive conflict management. Collaborates effectively with Marketing and cross-functional teams. Inclusive, adaptable and enthusiastic in a fast-paced setting. Strong written and verbal communication skills. Excellent planning, organisation, and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Background in logistics, supply chain or ports (desirable) Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. If you would like any further information before applying, then please call Ellie - Permanent Consultant on (phone number removed) or email (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles. The role is subject to a medical assessment including a Drug and Alcohol test, and a background security check to obtain a dock pass.

Business Development Manager London, South East Main purpose of job: To lead and drive profitable, strategic growth across Assured Group subsidiaries within the London and the South East, England region by identifying, shaping and securing high-value opportunities, developing senior client relationships and converting complex requirements into commercially robust, operationally deliverable contracts. This role will play a key part in supporting the Group s wider commercial strategy, strengthening market presence and enhancing Assured Group s position as a trusted, multi-disciplinary service partner. The postholder will be expected to operate at both a strategic and hands-on level, working closely with the Group Commercial Director, subsidiary Managing Directors and operational leaders to influence growth, open new markets and secure long-term value for the Group. We invite experts to apply with experience within the following sectors: Transport (Aviation / Rail) and Facilities Management (Corporate Real Estate / Retail) Responsible to: Group Commercial Director Responsible for: Strategic business development activity across London (and the surrounding areas) and the South East region and assigned sectors, and where applicable supporting commercial executives, bid resources and wider team members involved in opportunity development and tender activity. Main tasks of the job 1. Strategic market development and growth Lead the identification, development and conversion of strategic commercial opportunities across Assured Group subsidiaries within the Southern region. Build, manage and maintain a high-quality pipeline of opportunities aligned to the Group s growth priorities and target sectors. Support the development of regional and sector-based growth plans, identifying routes to market, priority accounts and key partnership opportunities. Position Assured Group as a strategic outsourcing and operational delivery partner, capable of delivering multi-service, scalable and commercially sustainable solutions. Contribute to the expansion of the Group s presence across new clients, sectors and service lines. 2. Senior client engagement and relationship leadership Develop and maintain strong relationships with senior decision-makers across client organisations, including Procurement, Commercial, Estates, Facilities, Operations and Board-level stakeholders. Lead client engagement activity from early-stage prospecting through to solution development, negotiation and contract award. Build credibility as a trusted commercial adviser, able to understand strategic business drivers, operational challenges and long-term client objectives. Create opportunities to engage early in the buying cycle, shaping requirements and influencing solution design where possible. 3. Commercial strategy and deal leadership Take a lead role in shaping commercial solutions, pricing strategies, proposals, tenders and contractual negotiations across relevant Group service lines. Develop commercially sound, risk-balanced delivery models that reflect labour, supervision, equipment, consumables, mobilisation, compliance, technology, overhead recovery and target margin. Ensure all opportunities are evaluated for commercial viability, operational deliverability, strategic value and contractual risk. Work with the Group Commercial Director and subsidiary leadership teams to support key deal reviews, approvals and commercial decision-making. Drive commercial discipline across the opportunity lifecycle, ensuring quality, consistency and alignment to Group objectives. 4. Key account development and cross-group growth Identify and unlock opportunities to grow existing accounts through the introduction of wider Assured Group capabilities and integrated service offerings. Work across subsidiary boundaries to develop joined-up solutions that maximise client value and strengthen the Group s overall proposition. Lead account growth conversations with existing and prospective clients, identifying opportunities for contract expansion, additional services and long-term partnership development. Support the development of strategic account plans in collaboration with operational and subsidiary leadership teams. 5. Operational and leadership alignment Work closely with Managing Directors, Operational Directors and mobilisation teams to ensure proposed solutions are aligned to operational capability and delivery expectations. Provide commercial leadership during transition from bid to mobilisation, supporting a smooth handover and strong early-life contract performance. Ensure that service solutions are realistic, deliverable and aligned to both client need and Group standards. Act as a senior link between commercial intent and operational execution. 6. Market intelligence and proposition development Monitor market activity, competitor positioning, client demand, procurement trends and sector developments across target markets. Use insight to inform commercial strategy, pricing approaches, proposition development and targeting activity. Identify emerging trends and strategic shifts that may create opportunity or risk for the Group. Support the ongoing refinement of Assured Group s market positioning, value proposition and go-to-market approach across the Southern region. 7. Governance, forecasting and performance reporting Maintain clear oversight of pipeline progression, CRM management, revenue forecasting and conversion activity. Provide regular strategic updates, sector insights and opportunity reviews to the Group Commercial Director and relevant subsidiary leaders. Ensure all business development activity is managed in line with Group governance, delegated authority and commercial approval processes. Contribute to budgeting, target setting and performance tracking across the regional pipeline. 8. Proposals, tenders and executive presentations Lead the development of high-quality proposals, tender submissions, presentations and commercial responses across a range of subsidiaries and service lines. Produce compelling, executive-level documentation that clearly articulates Assured Group s operational capability, commercial value and strategic fit. Translate complex delivery solutions into clear and persuasive client-facing content. Support bid governance and internal review processes to ensure submissions are compliant, commercially robust and aligned to Group margin and risk expectations. Represent the business confidently in client meetings, presentations, site visits and commercial negotiations. 9. Contribution to wider Group commercial strategy Support the Group Commercial Director in delivering wider commercial priorities, strategic initiatives and business development planning. Act as a senior ambassador for Assured Group in the market, promoting the strength of the Group s subsidiary model and integrated service capability. Contribute to the development of commercial best practice, pipeline quality, market messaging and growth strategy across the wider business. Help foster stronger collaboration across the Group to improve cross-selling, opportunity visibility and commercial effectiveness. The above is not an exhaustive list of duties and you will be expected to undertake other responsibilities as required in line with the evolving needs of the role, the Group and wider business objectives. Skills and competencies Proven track record in a senior business development, commercial or strategic growth role within facilities management, aviation services, outsourcing, workforce solutions or specialist services Strong commercial acumen with the ability to structure profitable, sustainable and scalable service solutions Experience of leading complex tenders, negotiated opportunities and high-value commercial discussions Strong ability to build credibility and influence at senior operational and executive level Excellent stakeholder management, relationship-building and communication skills Strong strategic thinking combined with the ability to convert opportunity into practical delivery models High standard of written communication and presentation capability Strong organisational, planning and pipeline management skills Sound understanding of mobilisation, operational delivery, contractual risk and service performance frameworks Strong IT capability including CRM systems, Excel, PowerPoint and Word Self-motivated, commercially driven and able to operate with a high degree of autonomy Willingness to travel across the South region and wider UK as required

Data & Insights Manager £60,000 £65,000 Hybrid - Bridgwater, Somerset 3 days/week This is a rare opportunity to step into a leadership role at the intersection of data strategy and real-world impact. You ll shape how an organisation thinks, decides, and grows - turning complex data into clear direction for executive and board-level stakeholders. Reporting into the Head of IT, you ll lead the Data & Insights function - owning the strategy, the team, and the output. You ll partner closely with Finance, Operations, Marketing, HR, and the Executive Leadership Team to embed a data-driven culture across the organisation. This isn t a hands-off management role. You ll bring hypothesis-led thinking to executive conversations, challenge the technology that moves data around the business, and recommend what comes next - with the authority and experience to deliver it. What you ll be doing: Strategy & leadership • Define and drive an enterprise-wide analytics strategy that aligns with business objectives. • Establish and own Data Governance principles - quality, security, and compliance. • Champion a culture of data-driven decision-making at executive and board level. Insight & storytelling • Convert commercial insight into clear trading, product, and sales recommendations. • Bring a hypothesis-led narrative to board-level conversations, backed by analysis that is thoughtful and actionable. • Evolve the model that tracks the full value of marketing channels and programmatic strategies. Technology & platforms • Continuously evolve the data infrastructure - challenging how data is harvested and distributed across the business. • Lead on Power BI, Data Lakes, Lakehouse and Machine Learning capabilities. • Stay ahead of emerging tools and technologies - and have the experience to deliver your recommendations. People & culture • Lead, develop, and mentor a team of Data Analysts and Engineers. • Empower your team to operate independently - you should never be the single point of failure. • Build self-serve insight capability across Finance, Operations, Marketing, and HR. What we re looking for: Essential • Demonstrable senior experience in data analytics or insights leadership, with a track record of building and developing high-performing teams. • Significant proven experience developing, delivering, and embedding a clear enterprise-wide analytics and insights strategy that aligns with business objectives. • Expert-level knowledge of BI and data visualisation platforms - Power BI, Tableau, Looker, or Qlik - including dashboard design, performance optimisation, and modelling best practices. • Hands-on experience designing and implementing Power BI datasets, dashboards, and paginated reports. • Proven track record delivering ETL pipelines, data warehousing, and modern visualisation platforms end-to-end. • Strong commercial acumen - the ability to translate data into decisions that drive growth, not just reports. • Exceptional communicator and influencer at all levels, from data engineers to board members. Desirable • A degree in Data Science, Business Analytics, Computer Science, Statistics, or a related field. • Certifications such as CBIP or Microsoft Certified Power BI Data Analyst Associate are a bonus - but not a dealbreaker if your experience speaks for itself. The kind of person who ll thrive here: You follow through. You don t miss your own deadlines. You push for clarity when things are vague and for progress when things stall. You know how to get the most from a team without becoming their bottleneck - and you care about the quality of the work as much as the pace of it. You re energetic, self-motivated, and comfortable operating at pace across multiple priorities.

Head of Cloud Platforms Salary: up to £95,000 Contract: Permanent We are working on behalf of our client to recruit a Head of Cloud Platforms. This is a senior leadership role sitting within the IT department, reporting to the Director of Infrastructure & Operations. The Role You will lead the Cloud Platform and Integration teams, taking ownership of the strategic direction and day-to-day management of cloud platforms (AWS & Azure), DevOps tooling, and systems integration (middleware). You will define the long-term technical roadmap, oversee CI/CD pipelines and infrastructure-as-code (IaC), and ensure platforms are secure, reliable, and cost-effective. Working closely with software development, infrastructure, cyber security, and business teams, you will align platform engineering with the wider digital strategy, drive automation, and act as a technical leader and mentor across their team. Key Responsibilities: Lead and manage the Cloud Platform and Integration teams, ensuring effective collaboration and delivery Define and implement cloud architecture, automation strategies, and CI/CD pipelines across AWS, Azure, and M365 Drive adoption of IaC and automated deployment processes Oversee systems integration architecture, ensuring compatibility and performance across cloud, on-premises, and hybrid environments Lead incident response, disaster recovery planning, and BCP/DR testing Monitor platform performance and establish KPIs and SLAs for availability, security, and uptime Lead security audits, risk assessments, and vulnerability management, working alongside Cyber Security teams Mentor senior technical leads and support their professional development Engage with stakeholders to translate business requirements into technical solutions Evaluate new tools and technologies to improve infrastructure efficiency and scalability Skills and Experience Required: Deep knowledge of AWS (EC2, VPC, RDS, S3, CloudFront, Route 53, IAM, CloudWatch, EKS) and Microsoft Azure Experience managing and delivering within multi-cloud environments Hands-on experience with CI/CD pipelines and GitOps practices (e.g. Jenkins, Bitbucket, Terraform) Experience deploying and maintaining Linux systems (Ubuntu, CentOS, RHEL, Amazon Linux) Knowledge of containerisation technologies including Docker and Kubernetes Experience with middleware technologies, including AWS SQS/SNS and API Gateway Scripting skills in Bash and/or Python Proven experience managing technical teams and providing clear direction Strong communication skills, with the ability to present technical information to varied audiences James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

The HR Operations Administrator will play a key role in supporting the Human Resources team with administrative tasks, ensuring smooth operations and compliance with company policies. This role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail. Client Details This opportunity is with a growing organisation in the Technology & Telecoms sector. The company operates within a collaborative and innovative environment, offering hybrid working arrangements to promote work-life balance. Description HR Administration & Employee Lifecycle Serve as the first point of contact for general HR queries, providing timely and accurate support to employees and managers. Prepare and issue employee documentation, including contracts, offer letters, contract amendments, and reference requests. Maintain accurate and up-to-date employee records, ensuring HR systems and files remain compliant. Support onboarding processes, including right-to-work checks, background screening, system setup, and induction coordination. Assist with offboarding processes, including issuing leaver documentation and updating HR systems. HR Systems & Data Maintain and update employee data within HR systems, ensuring accuracy and data integrity. Produce regular HR reports, including starters, leavers, absence metrics, and headcount data. Support system enhancements, module rollouts, and continuous process improvements. Recruitment Support Assist with end-to-end recruitment administration, including job postings, interview coordination, and candidate communication. Provide support to hiring managers, ensuring recruitment processes are consistent and compliant. Maintain and update the applicant tracking system. Payroll & Benefits Administration Provide accurate and timely monthly data to payroll. Support the administration of employee benefits, including healthcare and pension schemes. Manage benefit changes and maintain accurate records. Employee Relations & Compliance Provide administrative support for employee relations matters, including note-taking and document preparation. Assist with processes such as absence management, probation reviews, and performance management. General HR Operations Manage the HR inbox, responding to queries in a professional and efficient manner. Support HR projects, including policy updates, system improvements, and employee engagement initiatives. Process HR invoices and liaise with the finance team as required. Profile Essential Proven experience in an HR administration or people operations role Strong organisational and administrative skills, with excellent attention to detail Confident user of HR systems and Microsoft Office, particularly Excel and Outlook Solid understanding of HR processes across the full employee lifecycle Demonstrated ability to handle confidential information with discretion and integrity Desirable Experience using HR systems such as YouManage Knowledge of employment law and HR best practices Experience supporting payroll and benefits administration Previous experience working in a fast-paced, high-growth environment Qualifications CIPD Level 3 qualification (or currently working towards) desirable Relevant equivalent experience will also be considered Job Offer A fixed-term contract with a salary range of 25,200 to 30,800 per annum. Hybrid working arrangement: 2 days from home and 3 days in the office in Manchester. An opportunity to work in the Technology & Telecoms industry. A supportive and collaborative work environment. If you are eager to contribute to a Human Resources team in a growing organisation, apply now to take the next step in your career as an HR Operations Administrator.