IT Apprentice

Job Title: IT Apprentice

Location: Waterlooville, Hampshire

Salary: 16,000 - 18,000 per annum FTE

Job Type: Apprenticheship, Full time, 52 weeks per year

Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day)

The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team.

This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification.

If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos.

The principal responsibilities of the IT Apprentice are:

IT Support & Troubleshooting:

• Provide first-line technical support to staff and students
• Diagnose and resolve hardware, software, and network issues
• Log, update, and monitor support tickets using the IT service helpdesk system
• Set up new user accounts and manage access permissions under supervision

Device & Equipment Management:

• Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals
• Help manage asset inventories of IT equipment
• Perform routine maintenance, including software updates and hardware checks

Network & Systems Support:

• Support the team with basic network monitoring and troubleshooting
• Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365)
• Follow IT security procedures and help identify potential risks

Technical Projects:

• Work on IT improvement projects such as device rollouts, software deployments, and system upgrades
• Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment
• Routine maintenance of IT equipment, AV equipment (projector filters and lamps)

Other Key aspects of the role involve:

• Marketing & Communications Support
• Infrastructure & Systems Maintenance
• Learning & Development
• Other Responsibilities

About you:

Essential:

• 4 GCSEs (or equivalent) 5-9 and above (including Maths and English)
• Ability to work in sympathy with the ethos of the school
• Good verbal and written communication skills and ability to relate well to children and adults
• Some knowledge of Windows 11 Systems
• Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.)
• Demonstrate the ability to think logically and take a methodical approach to problem solving
• Demonstrate the ability to organise work-load, prioritising and scheduling tasks
• Displays commitment to the protection and safeguarding of children and young people
• Excellent communication skills
• A real interest and enthusiasm for working with technology
• A desire to progress within the IT industry
• Confidence
• Strong commitment to team-working and partnership
• The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete)

The following would be desirable:

• Knowledge of wider IT systems and software
• Familiarity with basic Networking
• Basic knowledge on Powershell
• Experience on building/imaging computers
• Ability to use relevant equipment / resources and technology
• A level education or beyond
• Willingness to train as Fire Warden/First aider

The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager.

Additional Information:

Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced.

All applicants for this position must evidence Right to Work.

Closing Date: Sunday 26th April 2026 5pm

Interviews: Week commencing 27th April 2026

Please note that once you have applied for the role you will be sent an email with an application form to fill in.

This form will need to be fully completed and returned for your application to be considered.

Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete.

Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.