Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 18, 2023
Full time
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
May 15, 2023
Full time
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Nov 16, 2021
Full time
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Important: All applicants must be able to obtain Security Clearance, and as a minimum be living in the UK for 5 years. Working: The role is office/hybrid based with occasional travel to other company/customer's sites in the UK or abroad. Office site presence, anticipated 2-3 days onsite, depending on project needs. Are you an Engineer or Technology individual looking for your next career move? Our client are growing it's Analyst team and are interested in experience / backgrounds from the following Mathematical / Physics related disciplines: Data Analysis / Mathematical analysis Algorithm Development Artificial Intelligence (AI) Robotics Machine Learning Modelling & Simulation / Model based design Acoustics Computer Vision Data Science / Computer Science R&D (Research & Development) We have an exciting new opportunity for talented and motivated Analyst's who are looking to develop their expertise and play a pivotal role in extending products in capability and effectiveness. The Analysts are involved throughout the project lifecycle from conceiving new product ideas and capabilities to gaining customer approval of delivered solutions and insertion of capability enhancement to in service solutions. As a Analyst you will provide in-depth technical expertise, supporting equally the product development and project delivery. Experience needed: Ideally qualified to degree-level or equivalent experience in a Physics or Engineering based subject, such as; Electronics, Hardware, Computer Science, Software or Systems Engineering etc. Strong communication skills, with the ability to convey complex topics clearly and concisely to both expert and non-expert audiences. Proficiency in the use of mathematical and scientific modelling tools, such as MATLAB. Proven ability to set and meet deadlines effectively. Commercial experience in one or more of the following areas: Operational Analysis Trials Data Analysis Performance Prediction Modelling Performance Requirement Interpretation and Analysis Experience in the following would be desirable: Experience in the Defence / Aerospace or safety regulated environment would be advantageous Experience in the Naval / Maritime / Sonar domain would be advantageous. For full information, please get in touch! JBRP1_UKTJ
Apr 28, 2024
Full time
Important: All applicants must be able to obtain Security Clearance, and as a minimum be living in the UK for 5 years. Working: The role is office/hybrid based with occasional travel to other company/customer's sites in the UK or abroad. Office site presence, anticipated 2-3 days onsite, depending on project needs. Are you an Engineer or Technology individual looking for your next career move? Our client are growing it's Analyst team and are interested in experience / backgrounds from the following Mathematical / Physics related disciplines: Data Analysis / Mathematical analysis Algorithm Development Artificial Intelligence (AI) Robotics Machine Learning Modelling & Simulation / Model based design Acoustics Computer Vision Data Science / Computer Science R&D (Research & Development) We have an exciting new opportunity for talented and motivated Analyst's who are looking to develop their expertise and play a pivotal role in extending products in capability and effectiveness. The Analysts are involved throughout the project lifecycle from conceiving new product ideas and capabilities to gaining customer approval of delivered solutions and insertion of capability enhancement to in service solutions. As a Analyst you will provide in-depth technical expertise, supporting equally the product development and project delivery. Experience needed: Ideally qualified to degree-level or equivalent experience in a Physics or Engineering based subject, such as; Electronics, Hardware, Computer Science, Software or Systems Engineering etc. Strong communication skills, with the ability to convey complex topics clearly and concisely to both expert and non-expert audiences. Proficiency in the use of mathematical and scientific modelling tools, such as MATLAB. Proven ability to set and meet deadlines effectively. Commercial experience in one or more of the following areas: Operational Analysis Trials Data Analysis Performance Prediction Modelling Performance Requirement Interpretation and Analysis Experience in the following would be desirable: Experience in the Defence / Aerospace or safety regulated environment would be advantageous Experience in the Naval / Maritime / Sonar domain would be advantageous. For full information, please get in touch! JBRP1_UKTJ
WHAT YOU'LL DO As a Solutions Architect, you will be part of the One-Time Services team that owns the critical early integration and onboarding phase of the customer lifecycle. You will be valued for data architecture & design guidance, technical implementation guidance, product subject-matter-expertise, advanced use-case solutioning, and ongoing alignment with our service partners. Your focus will be to own multiple complex integrations of Braze's product and act as the technical conduit between Braze, our partners and the client's product and engineering team. You will work alongside an account team consisting of Sales, Customer Onboarding Managers, Partner Engagement Managers, Customer Success Managers, and be responsible for rapidly understanding each client's business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible. In addition, you will support clients tackle complex use cases and customization of Braze's product by articulating and positioning Braze value in workshops, meetings, written, and documented communications working with our Technical, Education, Product and Product Marketing teams as needed. This is an opportunity to bring your experience as a solutions architect, product and implementation expert, business analyst, technical support representative, or client success professional along with a high level of technical competence, curiosity and focus to the team. Engage with customer product, engineering, and marketing teams to understand their requirements, goals for using Braze and how the platform will fit into their technical architecture Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers Communicate effectively with customers, partners and internal teams to document technical requirements, schedules, goals/metrics, customer interactions and risks/blockers to drive positive customer outcomes Support Customer Onboarding Managers & Partner Engagement Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers Design technical implementation plans, target information architectures and scopes of work in partnership with customers and partners to suit their requirements Support customers in achieving effective and efficient SDK and API integrations with Braze Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently Troubleshoot technical issues reported by customers during the implementation process and provide solutions Support and design tools that will enhance the efficiency of customer integrations & onboarding WHO YOU ARE 1+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up You're known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners) You are a problem solver, with a high level of intellectual curiosity You see opportunity and growth in learning more about what you do and how it impacts others
Apr 28, 2024
Full time
WHAT YOU'LL DO As a Solutions Architect, you will be part of the One-Time Services team that owns the critical early integration and onboarding phase of the customer lifecycle. You will be valued for data architecture & design guidance, technical implementation guidance, product subject-matter-expertise, advanced use-case solutioning, and ongoing alignment with our service partners. Your focus will be to own multiple complex integrations of Braze's product and act as the technical conduit between Braze, our partners and the client's product and engineering team. You will work alongside an account team consisting of Sales, Customer Onboarding Managers, Partner Engagement Managers, Customer Success Managers, and be responsible for rapidly understanding each client's business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible. In addition, you will support clients tackle complex use cases and customization of Braze's product by articulating and positioning Braze value in workshops, meetings, written, and documented communications working with our Technical, Education, Product and Product Marketing teams as needed. This is an opportunity to bring your experience as a solutions architect, product and implementation expert, business analyst, technical support representative, or client success professional along with a high level of technical competence, curiosity and focus to the team. Engage with customer product, engineering, and marketing teams to understand their requirements, goals for using Braze and how the platform will fit into their technical architecture Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers Communicate effectively with customers, partners and internal teams to document technical requirements, schedules, goals/metrics, customer interactions and risks/blockers to drive positive customer outcomes Support Customer Onboarding Managers & Partner Engagement Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers Design technical implementation plans, target information architectures and scopes of work in partnership with customers and partners to suit their requirements Support customers in achieving effective and efficient SDK and API integrations with Braze Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently Troubleshoot technical issues reported by customers during the implementation process and provide solutions Support and design tools that will enhance the efficiency of customer integrations & onboarding WHO YOU ARE 1+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up You're known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners) You are a problem solver, with a high level of intellectual curiosity You see opportunity and growth in learning more about what you do and how it impacts others
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 27, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme.The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 27, 2024
Full time
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme.The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
My client is an award winning Financial Consultancy specialising in managing Corporate Pension Schemes. Due to continued growth they currently seek a talented Data Analyst to join their Benefit Corrections team and duties will include: Working on a range of benefit / pension correction projects Preparing and checking calculations as well as report writing Reviewing member files to assess historic information Performing data analysis Comparing HMRC and pension scheme data Performing benefit correction calculations Applicants must possess strong analytical skills and are likely to have secured a minimum of A'level Maths. You must be comfortable analysing significant amounts of data and using excel to an intermediate / advanced level on a daily basis. A keen eye for details and a logical approach to tasks will be key to being successful in this role. On offer is a generous remuneration package, friendly and supportive working environment, prospects for development and flexible working
Apr 27, 2024
Full time
My client is an award winning Financial Consultancy specialising in managing Corporate Pension Schemes. Due to continued growth they currently seek a talented Data Analyst to join their Benefit Corrections team and duties will include: Working on a range of benefit / pension correction projects Preparing and checking calculations as well as report writing Reviewing member files to assess historic information Performing data analysis Comparing HMRC and pension scheme data Performing benefit correction calculations Applicants must possess strong analytical skills and are likely to have secured a minimum of A'level Maths. You must be comfortable analysing significant amounts of data and using excel to an intermediate / advanced level on a daily basis. A keen eye for details and a logical approach to tasks will be key to being successful in this role. On offer is a generous remuneration package, friendly and supportive working environment, prospects for development and flexible working
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client's information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processesRunbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement - Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
Apr 27, 2024
Full time
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client's information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processesRunbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement - Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
Cyber Security Engineer - Winsford - Hybrid (2 days per week in the office) - Azure - £55k Are you a Cyber Security Engineer or Senior Cyber Security Analyst who is looking for an opportunity to learn and develop? Do you want to work in a fast paced environment where you can make a real impact? If this is you, read on as you could be ideal for this fantastic opportunity. At this global company, you'll play a pivotal role in implementing cutting-edge systems while bolstering existing ones. Your contributions will extend beyond technical solutions as you'll also create comprehensive support documentation and mentor IT colleagues, fostering a culture of continuous improvement. The IT Security Team you'll be part of is at the forefront of safeguarding their operations, delivering a suite of technical, operational, and risk management services. Collaborating closely with regional teams, you'll ensure compliance with industry standards, policies, and procedures, while actively mitigating evolving threats, thus driving forward a diverse array of security enhancement initiatives. Key Technologies you'll be engaging with include Microsoft Office, Azure, Darktrace NDR/Email protection, Symantec endpoint protection, and more. Your expertise will be integral in maintaining a secure and resilient IT environment, with essential capabilities ranging from understanding security frameworks to spearheading incident response efforts. If you're someone who thrives in a fast-paced environment, values continuous learning, and seeks to make a tangible impact in cybersecurity, then please apply with your CV.
Apr 27, 2024
Full time
Cyber Security Engineer - Winsford - Hybrid (2 days per week in the office) - Azure - £55k Are you a Cyber Security Engineer or Senior Cyber Security Analyst who is looking for an opportunity to learn and develop? Do you want to work in a fast paced environment where you can make a real impact? If this is you, read on as you could be ideal for this fantastic opportunity. At this global company, you'll play a pivotal role in implementing cutting-edge systems while bolstering existing ones. Your contributions will extend beyond technical solutions as you'll also create comprehensive support documentation and mentor IT colleagues, fostering a culture of continuous improvement. The IT Security Team you'll be part of is at the forefront of safeguarding their operations, delivering a suite of technical, operational, and risk management services. Collaborating closely with regional teams, you'll ensure compliance with industry standards, policies, and procedures, while actively mitigating evolving threats, thus driving forward a diverse array of security enhancement initiatives. Key Technologies you'll be engaging with include Microsoft Office, Azure, Darktrace NDR/Email protection, Symantec endpoint protection, and more. Your expertise will be integral in maintaining a secure and resilient IT environment, with essential capabilities ranging from understanding security frameworks to spearheading incident response efforts. If you're someone who thrives in a fast-paced environment, values continuous learning, and seeks to make a tangible impact in cybersecurity, then please apply with your CV.
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
Apr 27, 2024
Full time
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
SOC Analyst Hemel Hempstead, United KingdomA Security Operations Centre (SOC) Analyst is required to join a premier consulting business serving the aerospace, defence, and security industries to further enhance the current SOC. My client is dedicated to offering proficient and successful services defending country critical systems. As a result, we are looking for SOC Analysts who can provide our team's new insights and skills. This position is on a 24 x 7 shift schedule at the Hemel Hempstead location.Due to the nature of the work, you must have a high level of security clearance and have lived in the UK for the last five years.Responsibilities: Monitor, triage, and investigate security incidents on critical client infrastructure. Conduct a thorough examination of system events, logs, and network traffic to spot any security flaws. Facilitate containment, eradication, and recovery efforts by offering support for incident response Help the team stay up to date on security operations, triage, and SOC tool expertise. In-depth reports for both technical and non-technical audiences should be prepared for managed customers. Using threat-informed defence and Mitre Att&ck, analyse and improve detection rules and use cases. Keep up to current and maintain documentation of security incidents, such as incident reports, analytical results, and mitigating techniques. Whenever necessary, participate in threat intelligence operations. Requirements: Proven experience in a Security Operations Centre. SIEM experience with Sentinel or Splunk. Knowledge and experience with the Mitre Att&ck Framework. Deep technical expertise in log data analysis and intrusion detection systems. Detail-oriented, with strong organizational and analytical skills. Ability to obtain and maintain SC level Security Clearance. Basic knowledge of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise Anti-Virus products. Good understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP. Able to work shifts from our office in Hemel Hempstead. An excellent chance for a SOC professional to advance their career in a demanding and stimulating setting. Owing to the stringent security clearance requirements, candidates must be citizens of the United Kingdom.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Apr 27, 2024
Full time
SOC Analyst Hemel Hempstead, United KingdomA Security Operations Centre (SOC) Analyst is required to join a premier consulting business serving the aerospace, defence, and security industries to further enhance the current SOC. My client is dedicated to offering proficient and successful services defending country critical systems. As a result, we are looking for SOC Analysts who can provide our team's new insights and skills. This position is on a 24 x 7 shift schedule at the Hemel Hempstead location.Due to the nature of the work, you must have a high level of security clearance and have lived in the UK for the last five years.Responsibilities: Monitor, triage, and investigate security incidents on critical client infrastructure. Conduct a thorough examination of system events, logs, and network traffic to spot any security flaws. Facilitate containment, eradication, and recovery efforts by offering support for incident response Help the team stay up to date on security operations, triage, and SOC tool expertise. In-depth reports for both technical and non-technical audiences should be prepared for managed customers. Using threat-informed defence and Mitre Att&ck, analyse and improve detection rules and use cases. Keep up to current and maintain documentation of security incidents, such as incident reports, analytical results, and mitigating techniques. Whenever necessary, participate in threat intelligence operations. Requirements: Proven experience in a Security Operations Centre. SIEM experience with Sentinel or Splunk. Knowledge and experience with the Mitre Att&ck Framework. Deep technical expertise in log data analysis and intrusion detection systems. Detail-oriented, with strong organizational and analytical skills. Ability to obtain and maintain SC level Security Clearance. Basic knowledge of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise Anti-Virus products. Good understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP. Able to work shifts from our office in Hemel Hempstead. An excellent chance for a SOC professional to advance their career in a demanding and stimulating setting. Owing to the stringent security clearance requirements, candidates must be citizens of the United Kingdom.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Service Desk Analyst Tired of the daily commute into London? Struggling to find that perfect work/life balance? Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis. Position Highlights: Enjoy the flexibility of remote work, with monthly office visits for team collaboration. Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months. Rotation of on-call weekend coverage and support required, with additional remuneration provided. Responsibilities: Provide 1st line technical support to internal customers Provide technical assistance on the Firm's software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system. Resolve complex technical issues promptly to ensure customer satisfaction Collaborate with team members and assist as needed Required Skills: 1-3 years' IT support experience within a legal or professional service environment. Excellent problem-solving and troubleshooting skills Ability to handle multiple tasks under pressure with attention to detail Clear communication skills, both verbal and written Working knowledge of ITIL Service Management preferred Ready to say goodbye to the commute and hello to a fulfilling remote career? Hit APPLY now!
Apr 27, 2024
Full time
Service Desk Analyst Tired of the daily commute into London? Struggling to find that perfect work/life balance? Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis. Position Highlights: Enjoy the flexibility of remote work, with monthly office visits for team collaboration. Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months. Rotation of on-call weekend coverage and support required, with additional remuneration provided. Responsibilities: Provide 1st line technical support to internal customers Provide technical assistance on the Firm's software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system. Resolve complex technical issues promptly to ensure customer satisfaction Collaborate with team members and assist as needed Required Skills: 1-3 years' IT support experience within a legal or professional service environment. Excellent problem-solving and troubleshooting skills Ability to handle multiple tasks under pressure with attention to detail Clear communication skills, both verbal and written Working knowledge of ITIL Service Management preferred Ready to say goodbye to the commute and hello to a fulfilling remote career? Hit APPLY now!
Temporary Service Desk Analyst Contract Dates: ASAP - August 2024 Salary: £14.28 per hour Hours: 35 hours per week, 9am-5pm with some flexibility needed, occasional weekend work may be required Location: AQA Manchester, on the University of Manchester Campus. Hybrid working. Do you have Helpdesk or Service Desk experience? Would you enjoy using your IT knowledge to work as part of a team to problem-solve IT issues? If so, then joining our Service Desk team could be a great opportunity for you. As a temporary Service Desk Analyst you'll be working in a compact team that supports the entire business over our peak business period. You'll deliver great customer service in response to IT requests from colleagues and customers via calls or online tickets. A large part of the role will involve supporting setting up user accounts and creating system access for our high volumes of new starters at AQA over the summer months. If you have strong attention to detail, a technical background and are looking for a role in a supportive and development-focused team, then we'd welcome an application from you. Click "Apply" and select "Create Account" to set yourself up a Workday Applicant Account OR email your CV .
Apr 27, 2024
Full time
Temporary Service Desk Analyst Contract Dates: ASAP - August 2024 Salary: £14.28 per hour Hours: 35 hours per week, 9am-5pm with some flexibility needed, occasional weekend work may be required Location: AQA Manchester, on the University of Manchester Campus. Hybrid working. Do you have Helpdesk or Service Desk experience? Would you enjoy using your IT knowledge to work as part of a team to problem-solve IT issues? If so, then joining our Service Desk team could be a great opportunity for you. As a temporary Service Desk Analyst you'll be working in a compact team that supports the entire business over our peak business period. You'll deliver great customer service in response to IT requests from colleagues and customers via calls or online tickets. A large part of the role will involve supporting setting up user accounts and creating system access for our high volumes of new starters at AQA over the summer months. If you have strong attention to detail, a technical background and are looking for a role in a supportive and development-focused team, then we'd welcome an application from you. Click "Apply" and select "Create Account" to set yourself up a Workday Applicant Account OR email your CV .