IT Support Analyst

Our client is looking for an IT support analyst to join their small London based team.

This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.

The role involves:

• IT systems administration and maintenance
• Troubleshooting IT problems
• IT security investigations
• Data Backups
• Generation of regular IT system performance and activity reports
• Device management and operating system rebuilds
• IT Change management
• Documentation
• Training of staff in the use of IT systems
• General IT support and advice/sounding board for management

Desired competencies for candidates are:

- A very high level of discipline and trustworthiness
- Tertiary qualification in IT systems administration and/or networking
- Minimum of 2-3 years of experience in previous IT roles
- Strong analytical skills. Driven by process and identifying opportunities for process improvement
- Strong interpersonal skills and an excellent standard of both written and spoken English
- A deep understanding of cyber security issues
- Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration
- Experience installing operating systems on laptops/desktops
- A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher
- Proficient use of Excel, Word
- SQL, HTML or C# (.Net) skills are an advantage
- Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage
- Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage
- Familiarity with mobile device management is an advantage
- Ability to work flexible hours