Systems Support Analyst

  • Reigate and Banstead Borough Council
  • Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
  • Oct 04, 2023
Full time Information Technology CRM SQL Systems Analyst IT Support

Job Description

Can you help us improve the services delivered to our residents and customers?  Do you have software development skills, technical ICT experience and enjoy variety?  Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.

Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy.  You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.

You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:

  • with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
  • integrating diverse back office systems using API’s and webservices
  • creating and managing existing SQL databases
  • writing and maintaining PowerBI reports
  • supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
  • working with third party software suppliers on upgrade and migration projects
  • troubleshoot third line support calls

You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.

Additional Information

For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing Date: 16 October 2023

Values and Behaviours

Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.


Software Quality Assurance, Computer-Network Security, General-Other: IT-Software Development, Network and Server Administration, Systems Analysis - IT


£36,426 to £42,987