207 jobs found

Job Title: Junior IT Support Analyst Reporting to: Information Technology Manager Salary: £25,000 - £30,000 Hours of Work: 37.5 hours per week, Monday - Sunday 9.00 am - 5.00 pm (weekend hours on roster) Job Purpose To provide technical support and assistance for the Company's IT, Telecommunications and Radio network and associated systems in ensuring that the IT department's services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times. Main Tasks and Responsibilities Acting as the first point of contact for IT support via online ticketing system. Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system. Troubleshoot and resolve common hardware, software, mobile device and network issues for end users - on site and remote. Escalate complex issues to next level engineers (TSA) as required, providing clear context and information. Assist with user account management (password resets, permissions, onboarding/offboarding). Follow defined procedures and knowledge base articles to deliver consistent support. Maintain detailed and accurate engineering notes on BIA's internal systems. Deliver solutions in a friendly, approachable, and helpful manner. Contribute to a positive team environment and collaborate with colleagues to resolve issues. Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.

Technical Support Analyst - XFDW Digital Services XFDW Digital Services is seeking a dedicated Technical Support Analyst to provide expert assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. This role offers an excellent opportunity to utilise technical expertise in a dynamic environment while supporting a wide range of operating systems and network configurations. Job Title: Technical Support Analyst Employer: XFDW Digital Services Location: 25 Canada Square, London E14 Pay: £44,000 per year Job Type: Full-Time Contract Type: Permanent Closing Date: Not specified (apply promptly) Job Summary The Technical Support Analyst will deliver first- and second-line support, resolve hardware and software issues, and maintain IT systems across Windows, macOS, and Linux environments. The role requires strong troubleshooting skills, networking knowledge, and the ability to manage multiple priorities independently. Key Responsibilities Provide technical support via help desk channels for hardware, software, and network issues Troubleshoot problems across Windows, macOS, and Linux platforms Resolve LAN, VPN, and firewall connectivity issues Install, configure, and maintain desktop hardware and peripherals Manage tickets using BMC Remedy, ServiceNow, or Jira Assist with network troubleshooting (LAN setups, switches, routers, wireless access points) Collaborate with IT teams to elevate complex problems Maintain documentation of issues and solutions to improve support processes Communicate technical information clearly and professionally to end-users Candidate Requirements Proven experience in technical support or IT support roles Strong knowledge of Windows, macOS, and Linux operating systems Familiarity with LAN, VPNs, firewalls, and related security measures Experience with Microsoft Office applications and hardware maintenance Proficiency in ticketing systems (BMC Remedy, ServiceNow, Jira) Excellent communication skills with a customer-focused approach Ability to work independently while managing multiple priorities Relevant certifications (Cisco CCNA, CompTIA, ITIL) desirable but not essential Benefits Company events Free fitness classes Application Process Applications must be submitted directly to XFDW Digital Services. Prepare your CV highlighting IT support, networking, and troubleshooting experience. Apply via the job posting or XFDW Digital Services recruitment channels.

About The Role Step up. Take ownership. Raise the standard. If you're already a strong 1st Line Support Analyst and ready to step up, this is your move. We're looking for a Senior 1st Line Support Analyst to join our Service Desk team. This isn't just about logging tickets. You'll play a key role in how the 1st Line function runs day to day, supporting the Team Lead, improving ticket quality, and helping other analysts develop. You'll still be hands on with technical support, but you'll also be the person people turn to when things need escalating, sense checking, or doing properly. Our team provides 24/7 support to our customers and we work across 2 shift patterns, 07:00 - 16:00 and 10:00 - 19:00. This role is based in our Meppershall office (near Bedford), we offer hybrid working. A driving licence is required. Key Responsibilities Support the day to day running of the 1st Line Service Desk alongside the Team Lead. Act as the first point of contact for IT support queries across a range of clients. Diagnose and resolve hardware, software, and basic network issues. Accurately log, manage, and close tickets within agreed SLA's. Manage escalations from 1st Line analysts, ensuring quality and completeness. Improve ticket standards across the team - clear updates, strong troubleshooting, correct categorisation. Provide guidance, support, and on the job training to junior analysts. Challenge unnecessary escalations and drive first time resolution. Communicate clearly with users at all levels, adapting your approach where needed. What We're Looking For Previous experience in a 1st line IT support or service desk environment. Strong working knowledge of Windows OS and Microsoft 365. Experience with Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ticket quality and supporting others to improve. Strong communication skills and a calm, structured approach under pressure. Skills & Competencies Strong problem solving ability with a proactive mindset. Highly organised with good time management. Confident supporting and guiding others. Comfortable working in a fast paced, SLA driven environment. Willing to learn, develop, and step into greater responsibility. What We Offer 33 days holiday (including bank holidays), increasing with service. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. All successful candidates will be subject to pre employment checks.

Responsibilities Assist customers with questions relating to supported software and platforms, ensuring all work is carried out in line with company processes, policies, and customer SLAs/OLAs. Manage our proactive monitoring software on a day-to-day basis, including logging, investigating, and resolving related service desk tickets in accordance with service guidelines. Log and update tickets accurately, maintaining detailed records of all incidents, requests, and customer interactions. Provide advanced first-line support and take ownership of more complex technical issues, escalating to the appropriate teams where required. Communicate effectively, both verbally and in writing, with customers, third-party suppliers, and internal teams. Build and maintain positive working relationships with colleagues, supervisors, customers, and external partners. Support and mentor other Service Desk team members, sharing knowledge and helping to maintain high service standards. Take an active role in your own professional development, continually building the skills and knowledge needed to perform the role effectively. Support the delivery of the company's proactive services and assist with wider Service Desk operations as required. Travel to customer sites across the UK when required to meet business needs. Work from customer sites when required, providing on-site support and maintaining excellent customer relationships. Requirements Experience of working in a technical customer service IT support role in a 1st/2nd line capacity Exceptional customer services skills Exposure to working to SLAs Experience of working in a fast paced working environment Full and valid UK driver's license A good understanding/working knowledge of Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC/server security, LAN, Exchange, Active Directory A good understanding of IT support principles; e.g. desktop, networks, infrastructure Ability to use desktop software and applications- word processing, spreadsheets and graphics Office 365 experience Excellent telephone manner and customer engagement skills Proactive approach to workload and customer needs. Strong prioritisation, time management and troubleshooting skills A basic understanding of Apple Technologies SCCM/Intune experience Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally Good numeracy/literacy skills Practical problem solving and negotiation skills A relevant technical qualification Experience with ServiceNow Experience with Autotask Experience with Datto RMM Core Competencies Demonstrates expertise in technical customer service support, particularly in 1st/2nd line roles, with a strong focus on Windows Operating Systems, Office 365, and proactive problem-solving. Capable of building positive relationships with customers and colleagues while managing service desk operations and adhering to SLAs.

Responsibilities Provide first-line support by managing and resolving customer queries and helpdesk tickets Escalate complex issues to the appropriate teams where required Develop strong product knowledge to support, guide, and advise customers Deliver training and demonstrations to help customers maximise system use Support system upgrades, releases, and new feature rollouts Assist with onboarding new customers, including system configuration and setup Manage customer change requests from analysis through to delivery and go-live support Participate in testing activities for new features and system enhancements Maintain clear communication with customers and internal teams on progress and updates Requirements Strong communication skills, both written and verbal Highly organised with excellent attention to detail Analytical and confident in solving problems Self-motivated, with the ability to manage workload and priorities effectively Comfortable working independently and within a team environment Customer-focused, with a passion for delivering great service Previous experience in a customer support or service role (Desirable) Degree in Computer Science or a related field (Desirable) Interest in aviation or technology (Desirable)

Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as a Service Desk Technician on a 6 month fixed term contract. Working under the operational supervision of the Team Leader of the Service Desk and reporting into the Manager of IT Services. The Service Desk Technician is responsible for delivering first-line IT support for all IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/upgrade of IT services and systems. They are also required to support the overall IT strategy within the business. 08:00 a.m. to 6:00 p.m. with flexibility in accordance with the needs of the business. (37.5 hour week on a rotational shift basis). The role holder will be expected to be on-call outside normal office hours. This will be approximately 1 week in 8 but may vary as operational demands dictate. Responsibilities Manages all incoming incidents and service requests in accordance with standard procedures and documented processes Delivers support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provides proactive incident management across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems based on trend analysis via the Problem Management process and act as a technical resources for escalated problems Operates within and makes suggestions for improving service desk standards and guidelines Develops a sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Works with vendor support contacts to resolve technical issues within the service desk environment Defines, documents and maintains relevant service desk processes including all relevant communication activities Adheres to all IT and user quality assurance practices/processes Provides advanced remote access support and ad-hoc support for non-standard personal and/or remote access devices Accurately maintains all relevant applications support documentation including the on-line knowledge base Undertakes regular service activities (audit/leavers/joiners) to ensure timely completion Maintains proactive working relationships between your team and other teams within the IT department and the users Provide mentoring and coaching to other team members with respect to technology and processes used within the firm Delivers proactive communication via recognized channels Provide on-call assistance when needed Assist in other area's in IT when needed and perform other duties as directed Work overtime or hours other than those normally scheduled whenever the Firm deems necessary. Qualifications, Experience and Personal Attributes Professional Certification and/or experience (e.g. Microsoft Office Specialist) preferred COMPTIA A+, ITILv4 Desirable Degree in related field is preferred or equivalent work experience Experience: 3+ Years Experience as a Service Desk analyst in a professional services environment or a law firm required. Skills: Strong knowledge of MS Entra ID, Active Directory and Exchange as they relate to Service Desk activities Strong support capabilities in all MS Office products and applications including Word, Outlook, Excel, PowerPoint and Copilot Good knowledge of Mobile devices such as iPhone, iPads and Android devices Strong knowledge of document management systems and e-filing processes Strong support capabilities for other non-standard legal applications Good working knowledge of remote access technologies and video conference tools Knowledge of the ITIL environment and process is preferred (e.g., incident management and workflow) Proficiency in Generative AI Technologies and their application within a Legal Environment Performance Traits: Must be able to multi-task to ensure that all incident/service requests are being progressed and resolved in accordance with expectations Strong customer service skills and the ability to develop a rapport with users over the phone Quickly and accurately troubleshoot applications/document based issues Ability to learn and apply new technical knowledge quickly Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs Strong attention to detail, organizational skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm. Posted Pay Range

• Lead and develop a team of Service Desk Analysts delivering first-line support services • Produce and analyse management reports to identify trends and drive continuous improvement • Resolve customer escalations in a timely manner, minimising business disruption • Plan and distribute workload to ensure service levels and business objectives are achieved • Build and maintain strong relationships with customer stakeholders and internal teams • Conduct performance reviews, coaching sessions and regular one-to-one meetings • Support employee development, succession planning and skills growth across the team • Manage resource requirements, retention and attrition within the service • Ensure knowledge management processes are maintained and service quality standards are met • Promote a positive team culture and act as a role model for colleagues • Maintain governance of service workflows, queues and operational processes • Manage operational delivery in line with Computacenter policies and customer expectations Requirements Previous experience leading teams within a Service Desk, Help Desk or IT Support environment Experience working within a managed service provider or customer support environment Strong people leadership skills with a proven ability to motivate, coach and develop teams Excellent customer service and stakeholder management skills Strong communication skills, both written and verbal Experience managing customer escalations and driving service improvements Ability to analyse data, produce reports and make informed operational decisions Strong organisational and workload prioritisation skills Good knowledge of Microsoft Office applications Experience working with service management tools and business systems A collaborative and supportive leadership style Ability to build strong working relationships across technical and business teams Core Competencies Demonstrates strong leadership in managing Service Desk teams, focusing on employee development, customer service excellence, and operational efficiency. Proficient in data analysis and reporting to drive continuous improvement and meet service quality standards. Highest-signal resume keywords Team Leadership Customer Service Management Data Analysis and Reporting Stakeholder Management Service Management Tools ATS Optimization Keywords Hard Skills Data Analysis Report Production Service Improvement Workload Prioritization Operational Decision-Making Soft Skills People Leadership Coaching Communication Relationship Building Team Culture Promotion Industry Keywords Service Desk Help Desk IT Support Managed Service Provider Customer Support Tools & Technologies Microsoft Office Service Management Tools Business Systems

Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programs Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson . click apply for full job details

On behalf ofNationwide,AMS are seeking anIT Service Desk Analystfor a9 month contract. Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK. What makes us different Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks,but we're not a bank. As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose -Banking - but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead Job description - the role What you'll be doing Within End User Services, the IT Service Desk is the first point of contact for all Retail and Admin Nationwide colleagues with an IT related query or incident. As an IT Service Desk Agent, you'll play a central role when it comes to supporting colleagues via telephony or one of our online channels. Colleagues can choose to contact the IT Service Desk via telephone, our online IT Hub, or by using Live Chat. You'll monitor these channels and ensure contacts are responded to in a timely manner. You'll help colleagues with a wide range of IT (and non-IT) queries, incidents and requests. Where a software or hardware fault needs to be logged, you'll use our IT Service Management tooling to accurately capture incident information and provide 1st line IT support and troubleshooting. Using the Knowledge Base, you'll apply technical fixes, adhering to SLAs, and ensure all steps taken are documented. Where an immediate fix is not possible, you'll route the incident to the correct IT support team, following the Incident Management process. Focussing on end user satisfaction, you'll take responsibility for tickets in your queue, ensuring timescales are adhered to and colleagues are kept up to date as their incident progresses. Typical day: Pick up tickets logged overnight. Responding to incoming calls on telephone, webchat and self-service portal. Troubleshooting issues. Escalating trends - to help identify and prevent ongoing issues. All internal colleagues - no members Candidate Profile: Key accountabilities, skills & experience About you We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. What's theessentialandmeasurableexperience and skills required to do this job? Previous experience or technical understanding of IT Excellent written and verbal communication skills Highly organized with a keen eye for detail. A team player with a proactive attitude and willingness to learn. Able to communicate effectively and assist with inquiries. Can work well in a team under pressure and in a fast-paced environment If you're a proactive team player with a commitment to delivering high-quality service, we'd love to hear from you! Next steps What's on offer? Hourly rate: £14.29 per hour Total hours: 35 Working schedule: Monday - Friday . You will also be required to work 1 in 6 Saturdays Location: Swindon Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world's largest building society and start a career in financial services. If you understand the benefits of working collaboratively within teams, then a role here at Nationwide could be for you!

Nationwide is seeking an IT Service Desk Analyst on a 9-month contract based in Swindon. You'll be the first point of contact for Retail and Admin colleagues, handling IT and related queries via telephone, Live Chat, and the IT Hub. You'll log incidents, provide 1st line support, and ensure timely responses while maintaining high user satisfaction. Daily duties include picking up overnight tickets, troubleshooting, and escalating trends to prevent recurring issues.

Ascent People Ltd is recruiting for a 1st Line IT Support role in the East Midlands. The role involves providing first-line IT support to internal users globally, handling calls, and managing incidents using service desk processes. Technical knowledge required includes Windows 7/10, Active Directory, and MS Office. The position offers £20,000-£25,000 per annum plus 25 days holiday, pension, and healthcare.

Graduate IT Support (1st line/2nd line), Graduate/Junior Service Desk Analyst, 1st Line Service Desk Analyst, 1st Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £22k Are you a recent IT/Computer Science or similar graduate? Have some IT support or customer service experience? Enjoy being on the front line, pride yourself of customers needs? Enjoy all things Customer Service, problem solving and accountability? This is an amazing opportunity for a IT/Computer Science graduate ideally with a placement year, IT support or customer service experience to join a progressive software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 1st/2nd Line Support role will be a crucial part of this software house's support function where the aim is to ensure as much 1st/2nd call resolution happens as possible within the service desk. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. Ideally you will have 12+ months in similar 1st line service desk or customer service positions with similar duties, this could even be a placement year. Ideally your toolbox will include the use and support of: Software and applications to external customers Windows, Unix and SQL knowledge is highly desirable Good problem-solving skills as well as being an excellent communicator Exceptional telephone manner The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range. The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Coventry, Loughborough and Nottingham. This role will suit a hungry grad with experience in IT support, service desk, IT helpdesk, customer service or similar. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:

Ascent People Ltd in the East Midlands is recruiting for a 1st Line IT Support Analyst to join a fast moving service desk. The role focuses on first level incident handling for a global client, covering Windows 10, O365 and Active Directory, with an emphasis on customer service and timely resolution. Offering £21,000-£23,000 per year plus bonus and training, plus 25 days holiday and pension, plus free parking, the role is based in Derby and requires 6 months+ IT Service Desk experience and

1st/2nd Line IT Support Analyst Location: East Midlands. Industry: IT. Salary: £25,000 - £28,000 per annum + training, pension, healthcare, bonus. Posted: 31/01/2023. This role provides first and second-level support to customers, handling incidents and service requests, escalating to the third line team when required. Employees will also conduct site visits and may need to drive. The position requires excellent communication, problem solving, and organisational skills. Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & software issues and queries. Escalate unresolved calls to the third line and infrastructure support team. Maintain an asset database and track changes. Take ownership of user problems, follow up status and communicate progress in a timely manner. Publish support documentation to help staff with requests for information. Report to the team lead on any issue that could significantly impact the business. Technical Skills Windows 10 Mobile phones Active Directory End user computing Office 365 SQL Server Application support SCCM / InTune Laptop / client / server support Cross training into cloud technologies Candidate Profile 2+ years experience in IT Service Desk (or equivalent). Self motivated achiever who gains satisfaction from providing excellent customer service. Excellent communication skills and telephone manner. Strong organisational and problem solving ability.Strong sense of urgency and ability to multitask effectively. Collaborates with team to improve processes and technical understanding. Benefits Training and career development Pension and bonus scheme Free parking Healthcare benefits Five days in office during first six months All candidates of all ages and backgrounds will be considered.

1st Line IT Help Desk - 23K Location: East Midlands Industry: IT Salary: £21000 - £23000 per annum + 25 days holiday, Pension Posted: 19/01/2022 1st Line, Service Desk, IT Support, Windows 10, O365, Active Directory, MS Office, ITIL, Windows Server/Networks - Global Tech Client - 23K + Bonus & Training Role Overview An exciting opportunity for a 1st Line Support / Service Desk Analyst at a global client with a multi billion pound turnover. The role provides first level support to internal customers worldwide, handling incidents or Service Requests using the incident management and request fulfilment processes. Key Accountabilities Receive, log and manage calls from internal staff via telephone, email and Service Desk ticketing system. Escalate unresolved calls to L2 and infrastructure support team. Maintain an Asset Database and track changes. Take ownership of user problems and follow up the status, communicating progress in a timely manner. Publish support documentation to assist staff with requests for information. Report to Service Desk Team Lead on any issue that could significantly impact the business. Support will include out of hours rostered phone support. Candidate Profile Minimum 6 months experience in an IT Service Desk. Self motivated achiever who gains satisfaction from providing excellent customer service. Excellent communication skills and telephone manner. Excellent organisational and problem solving ability. A strong sense of urgency and the ability to multi task effectively. Contribution to the overall success of the Service Desk Team by improving processes and technical understanding. Benefits Salary on offer is 23K + Bonus & Training with benefits. Plenty of training on offer. Free parking. Role is based in Derby, easily accessible from Nottingham and Leicester. Candidates of all ages and backgrounds will be considered.

Graduate Application Support Engineer Location: East Midlands Industry: IT Salary: £20,000 - £26,000 per annum + benefits & training Posted: 15/04/2019 Description This is an opportunity for a recent Computer Science or similar graduate to join a progressive specialist software house as an Application Support Analyst or Engineer. The role is crucial to our software support function and ensures resolution of customer issues at the 1st and 2nd line service desk level. Full product training will be provided and opportunities for career progression are available. Key Responsibilities Provide first line and second line support for external customers for specialist software applications. Respond promptly to service desk tickets, investigate and resolve issues, and where necessary raise escalations. Maintain accurate and up to date knowledge of the supported products. Engage customers with a high level of service, professionalism and calm under pressure. Contribute to continuous improvement of support processes. Desirable Skills & Experience Experience supporting specialist applications for external customers. SQL knowledge and experience. Experience supporting high availability software or applications (24/7). Good customer service and phone manner. Strong problem solving skills and excellent communication. Skills to be Developed Azure, Oracle, firewalls, patching, VPN, networking, etc. Benefits Salary up to £26,000. Attractive benefits package. Training and opportunities for promotion within the company. Equal Opportunity Statement Candidates of all ages and backgrounds will be considered for this role.

2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 25K + Training Role Overview An exciting opportunity has arisen for a 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. Job Purpose The purpose of this role is to provide second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintain an Asset Database and track changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publish support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years+ IT Service Desk (or equivalent competency level) Self motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability Strong sense of urgency and the ability to multi task effectively Contribute to overall success of the Service Desk Team by working together to improve existing processes and technical understanding Technical Skills Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Benefits 25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. EEO Statement Candidates of all ages and backgrounds will be considered.

Ascent People Ltd is seeking a 1st Line IT Support / Service Desk Analyst in the West Midlands region. The role focuses on delivering first-level IT assistance to internal customers on a global scale, handling calls and service requests with adherence to incident management processes. Training is provided as part of the package. The position offers 21k salary with 25 days holiday, pension, and opportunities for training; the role is based in Derby with accessible travel from surrounding areas.