1st Line IT Help Desk - 23K
Location: East Midlands
Industry: IT
Salary: £21000 - £23000 per annum + 25 days holiday, Pension
Posted: 19/01/2022
1st Line, Service Desk, IT Support, Windows 10, O365, Active Directory, MS Office, ITIL, Windows Server/Networks - Global Tech Client - 23K + Bonus & Training
Role Overview
An exciting opportunity for a 1st Line Support / Service Desk Analyst at a global client with a multi billion pound turnover. The role provides first level support to internal customers worldwide, handling incidents or Service Requests using the incident management and request fulfilment processes.
Key Accountabilities
- Receive, log and manage calls from internal staff via telephone, email and Service Desk ticketing system.
- Escalate unresolved calls to L2 and infrastructure support team.
- Maintain an Asset Database and track changes.
- Take ownership of user problems and follow up the status, communicating progress in a timely manner.
- Publish support documentation to assist staff with requests for information.
- Report to Service Desk Team Lead on any issue that could significantly impact the business.
- Support will include out of hours rostered phone support.
Candidate Profile
- Minimum 6 months experience in an IT Service Desk.
- Self motivated achiever who gains satisfaction from providing excellent customer service.
- Excellent communication skills and telephone manner.
- Excellent organisational and problem solving ability.
- A strong sense of urgency and the ability to multi task effectively.
- Contribution to the overall success of the Service Desk Team by improving processes and technical understanding.
Benefits
Salary on offer is 23K + Bonus & Training with benefits. Plenty of training on offer. Free parking.
Role is based in Derby, easily accessible from Nottingham and Leicester.
Candidates of all ages and backgrounds will be considered.