Graduate IT Support (1st/2nd line)

Graduate IT Support (1st line/2nd line), Graduate/Junior Service Desk Analyst, 1st Line Service Desk Analyst, 1st Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £22k

• Are you a recent IT/Computer Science or similar graduate?
• Have some IT support or customer service experience?
• Enjoy being on the front line, pride yourself of customers needs?
• Enjoy all things Customer Service, problem solving and accountability?

This is an amazing opportunity for a IT/Computer Science graduate ideally with a placement year, IT support or customer service experience to join a progressive software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed.

This 1st/2nd Line Support role will be a crucial part of this software house's support function where the aim is to ensure as much 1st/2nd call resolution happens as possible within the service desk. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further.

Ideally you will have 12+ months in similar 1st line service desk or customer service positions with similar duties, this could even be a placement year.

Ideally your toolbox will include the use and support of:

• Software and applications to external customers
• Windows, Unix and SQL knowledge is highly desirable
• Good problem-solving skills as well as being an excellent communicator
• Exceptional telephone manner

The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact.

Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range.

The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Coventry, Loughborough and Nottingham.

This role will suit a hungry grad with experience in IT support, service desk, IT helpdesk, customer service or similar.

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

Bryn Evans

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