Graduate Application Support Engineer
Location: East Midlands
Industry: IT
Salary: £20,000 - £26,000 per annum + benefits & training
Posted: 15/04/2019
Description
This is an opportunity for a recent Computer Science or similar graduate to join a progressive specialist software house as an Application Support Analyst or Engineer. The role is crucial to our software support function and ensures resolution of customer issues at the 1st and 2nd line service desk level. Full product training will be provided and opportunities for career progression are available.
Key Responsibilities
- Provide first line and second line support for external customers for specialist software applications.
- Respond promptly to service desk tickets, investigate and resolve issues, and where necessary raise escalations.
- Maintain accurate and up to date knowledge of the supported products.
- Engage customers with a high level of service, professionalism and calm under pressure.
- Contribute to continuous improvement of support processes.
Desirable Skills & Experience
- Experience supporting specialist applications for external customers.
- SQL knowledge and experience.
- Experience supporting high availability software or applications (24/7).
- Good customer service and phone manner.
- Strong problem solving skills and excellent communication.
Skills to be Developed
- Azure, Oracle, firewalls, patching, VPN, networking, etc.
Benefits
- Salary up to £26,000.
- Attractive benefits package.
- Training and opportunities for promotion within the company.
Equal Opportunity Statement
Candidates of all ages and backgrounds will be considered for this role.