Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
06/06/2026
Full time
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! Location - Torquay Full Time - 40 hours per week, including some weekend, evening and bank holiday work Salary - £36,720 - £40,120 (dependent on experience) plus a £1,500 guaranteed bonus in the first year Benefits Additional paid overtime Fantastic pension scheme including income protection cover 33 days annual leave (incl. bank holidays), with option to buy, sell or carry over up to an additional week Up to £2,500 smart tech and home improvements salary sacrifice (spreading the cost over 12 months) Free HomeServe 24/7 cover Employee assistance programme Company van with fuel card Company tools, uniform and PPE supplied Access to our private award winning training facility and coaches for ongoing learning and development Learning and development opportunities Monthly breakfast meetings to share best practices and monthly reviews with your line manager About the role At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes, provide industry leading service and help us enhance our reputation while driving customer growth. About You What you must have: Level 2 in Plumbing (copies of certificates must be provided if successful) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK driving licence with no more than 6 penalty points Proactive, 'can do' attitude Keen eye for detail and problem solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved and make a real difference in customers' lives. You'll work in a fun, friendly and inclusive environment that recognises a job well done. Training & Support To help you settle in to your career at HomeServe, you will undertake an extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday-Friday, covering all that is HomeServe, health & safety, and receiving your tools and equipment. Week 2 - You will be buddy'd up with an experienced HomeServe Plumbing Engineer. Where geographically appropriate, we pay for your accommodation and meal allowance during the induction.
06/06/2026
Full time
HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! Location - Torquay Full Time - 40 hours per week, including some weekend, evening and bank holiday work Salary - £36,720 - £40,120 (dependent on experience) plus a £1,500 guaranteed bonus in the first year Benefits Additional paid overtime Fantastic pension scheme including income protection cover 33 days annual leave (incl. bank holidays), with option to buy, sell or carry over up to an additional week Up to £2,500 smart tech and home improvements salary sacrifice (spreading the cost over 12 months) Free HomeServe 24/7 cover Employee assistance programme Company van with fuel card Company tools, uniform and PPE supplied Access to our private award winning training facility and coaches for ongoing learning and development Learning and development opportunities Monthly breakfast meetings to share best practices and monthly reviews with your line manager About the role At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes, provide industry leading service and help us enhance our reputation while driving customer growth. About You What you must have: Level 2 in Plumbing (copies of certificates must be provided if successful) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK driving licence with no more than 6 penalty points Proactive, 'can do' attitude Keen eye for detail and problem solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved and make a real difference in customers' lives. You'll work in a fun, friendly and inclusive environment that recognises a job well done. Training & Support To help you settle in to your career at HomeServe, you will undertake an extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday-Friday, covering all that is HomeServe, health & safety, and receiving your tools and equipment. Week 2 - You will be buddy'd up with an experienced HomeServe Plumbing Engineer. Where geographically appropriate, we pay for your accommodation and meal allowance during the induction.
Ready for your next career move? Join a trusted UK technology partner supporting government and corporate organisations with secure cloud, modern workplace, and Zero Trust solutions. The organisation helps clients assess needs, improve security, and deliver tailored digital transformation strategies in partnership with leading technology providers. The company is looking for a mid-level IAM Engineer role focused on identity operations in a hybrid Microsoft environment, including secure access, user lifecycle management, and process improvement. The role offers ownership of BAU work, exposure to a mature IAM function, and opportunities to build automation skills using PowerShell and ServiceNow, with a clear path into more advanced IAM and security engineering roles. Apply today and take the next step in your career! Responsibilities Manage day-to-day IDAM administration including account provisioning, modification, and deprovisioning Support Joiner, Mover, Leaver (JML) processes in line with SLAs and security policies Handle ServiceNow requests including name changes and access-related tickets Troubleshoot and resolve identity and access issues across systems Support access reviews and permissions rationalisation activities Ensure alignment with internal security policies and Zero Trust principles Contribute to automation of identity processes using PowerShell and ServiceNow Identify inefficiencies and recommend process improvements Act as an escalation point for 2nd Line Support and JML teams Collaborate with internal security and technical teams to provide IAM guidance Skills / Must Have Strong experience with Active Directory and Microsoft Entra ID (Azure AD) Experience administering Microsoft 365 identity components (Exchange Online, Teams, SharePoint) Solid understanding of RBAC, Least Privilege, and Zero Trust principles Experience working with ITSM tools, ideally ServiceNow Ability to troubleshoot authentication and authorisation issues in hybrid environments Strong stakeholder communication and collaboration skills Eligibility for SC Clearance (active clearance highly desirable) Benefits Exposure to enterprise-scale IAM in a security-focused environment Opportunity to develop automation and scripting skills (PowerShell, ServiceNow) Clear progression into more advanced IAM/security roles Work within a regulated environment aligned to best practice frameworks (ISO27001, ITIL) Salary £60,000 - £65,000 + benefits
06/06/2026
Full time
Ready for your next career move? Join a trusted UK technology partner supporting government and corporate organisations with secure cloud, modern workplace, and Zero Trust solutions. The organisation helps clients assess needs, improve security, and deliver tailored digital transformation strategies in partnership with leading technology providers. The company is looking for a mid-level IAM Engineer role focused on identity operations in a hybrid Microsoft environment, including secure access, user lifecycle management, and process improvement. The role offers ownership of BAU work, exposure to a mature IAM function, and opportunities to build automation skills using PowerShell and ServiceNow, with a clear path into more advanced IAM and security engineering roles. Apply today and take the next step in your career! Responsibilities Manage day-to-day IDAM administration including account provisioning, modification, and deprovisioning Support Joiner, Mover, Leaver (JML) processes in line with SLAs and security policies Handle ServiceNow requests including name changes and access-related tickets Troubleshoot and resolve identity and access issues across systems Support access reviews and permissions rationalisation activities Ensure alignment with internal security policies and Zero Trust principles Contribute to automation of identity processes using PowerShell and ServiceNow Identify inefficiencies and recommend process improvements Act as an escalation point for 2nd Line Support and JML teams Collaborate with internal security and technical teams to provide IAM guidance Skills / Must Have Strong experience with Active Directory and Microsoft Entra ID (Azure AD) Experience administering Microsoft 365 identity components (Exchange Online, Teams, SharePoint) Solid understanding of RBAC, Least Privilege, and Zero Trust principles Experience working with ITSM tools, ideally ServiceNow Ability to troubleshoot authentication and authorisation issues in hybrid environments Strong stakeholder communication and collaboration skills Eligibility for SC Clearance (active clearance highly desirable) Benefits Exposure to enterprise-scale IAM in a security-focused environment Opportunity to develop automation and scripting skills (PowerShell, ServiceNow) Clear progression into more advanced IAM/security roles Work within a regulated environment aligned to best practice frameworks (ISO27001, ITIL) Salary £60,000 - £65,000 + benefits
A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. The role involves providing high-quality technical support in both onsite and remote environments. Candidates must have 2-5 years of experience in a support role with a strong emphasis on macOS and Microsoft 365 services. Knowledge in troubleshooting various platforms and strong customer service skills are essential. This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards.
06/06/2026
Full time
A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. The role involves providing high-quality technical support in both onsite and remote environments. Candidates must have 2-5 years of experience in a support role with a strong emphasis on macOS and Microsoft 365 services. Knowledge in troubleshooting various platforms and strong customer service skills are essential. This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards.
Sitting within the Infrastructure practice, the 2 nd Line Engineer is a vital member of LIMA's Service Desk team, actively engaging with customers and taking ownership of technical issues. This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer focused approach. Day to day responsibilities Manage incidents from customers and LIMA's hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset. Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1 week in 4 rota. Experience and Skills Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E Series storage; VMware and Hyper V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix. A demonstrably good troubleshooting methodology. A good communicator at a technical and non technical level in written and oral forms. An understanding of Risk/Impact of changes made to customer environments. Experience managing your own time and responsibilities whilst keeping to strict customer SLA's. Good time recording and record keeping, maintaining customer information. Experience in working alongside service departments within the standard ITIL framework. Certifications in the aforementioned technologies. Certified to ITIL Foundation or higher. Experience delivering backup and disaster recovery planning, testing and improvements. Experience in completing Root Cause Analysis documents, post incident. Hours 37.5 35,000 - 45,000 Benefits Holidays: 25 days holiday (pro rata for part time employees) plus bank holidays, with the option to buy or sell 5 days leave each year. Birthday Leave: An additional paid day to celebrate your birthday with family and friends. Healthcare: From day one you'll have access to Medicash, our healthcare cash back plan, and after two continuous years of service you have the option to join our private medical scheme. Professional Development: Access to ongoing training and development opportunities to help you grow in your career. Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years of service. Employee Assistance Program: Confidential counselling and support services to help you navigate life's challenges. Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bike. Team Building Events: Engage with your colleagues through team building activities and events.
06/06/2026
Full time
Sitting within the Infrastructure practice, the 2 nd Line Engineer is a vital member of LIMA's Service Desk team, actively engaging with customers and taking ownership of technical issues. This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer focused approach. Day to day responsibilities Manage incidents from customers and LIMA's hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset. Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1 week in 4 rota. Experience and Skills Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E Series storage; VMware and Hyper V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix. A demonstrably good troubleshooting methodology. A good communicator at a technical and non technical level in written and oral forms. An understanding of Risk/Impact of changes made to customer environments. Experience managing your own time and responsibilities whilst keeping to strict customer SLA's. Good time recording and record keeping, maintaining customer information. Experience in working alongside service departments within the standard ITIL framework. Certifications in the aforementioned technologies. Certified to ITIL Foundation or higher. Experience delivering backup and disaster recovery planning, testing and improvements. Experience in completing Root Cause Analysis documents, post incident. Hours 37.5 35,000 - 45,000 Benefits Holidays: 25 days holiday (pro rata for part time employees) plus bank holidays, with the option to buy or sell 5 days leave each year. Birthday Leave: An additional paid day to celebrate your birthday with family and friends. Healthcare: From day one you'll have access to Medicash, our healthcare cash back plan, and after two continuous years of service you have the option to join our private medical scheme. Professional Development: Access to ongoing training and development opportunities to help you grow in your career. Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years of service. Employee Assistance Program: Confidential counselling and support services to help you navigate life's challenges. Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bike. Team Building Events: Engage with your colleagues through team building activities and events.
Job Title: Senior Business Systems Analyst Location: UK, Flexible + Hybrid Working Arrangement Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF70217 Shape the Future of Engineering Systems At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Senior Business Systems Analyst at one of our UK sites, near major commutable towns. The role As a Senior Business Systems Analyst, you'll be at the heart of delivering innovative engineering software solutions that support critical defence and aerospace projects. This is a role where your expertise will make a tangible difference to our business, to society, and to your own career growth. Day-to-day, your work will ensure our systems run seamlessly, enabling teams to design, build, and maintain assets that protect national security. Analyse, design, and configure engineering software applications to meet business needs Provide 2nd and 3rd line support for engineering systems Deliver minor changes and contribute to project delivery within your specialist area Ensure compliance with application roadmaps and architecture Collaborate with internal stakeholders and technical teams to optimise solutions This role is full time, 37.5 hours per week and provides hybrid working arrangements with days in the onsite and days working from home. Essential experience of the Senior Business Systems Analyst Proven experience in managing and maintaining IT solutions Experience in using Asite - 3D BIM Toolset Basic knowledge of one or more of the following: Computer Aided Design (CAD) Product Lifecycle/Data Management Computer Aided Manufacturing (CAM) Design Analysis Integrated Logistic Support and Technical Publications Qualifications for the Business Systems Analyst IT or Engineering-related degree or equivalent qualification Security Clearance The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) and Baseline Personnel Security Standard (BPSS) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading - buy or sell up to one working week of annual leave Be Kind Day - one paid day a year for volunteering Flexible working options A dynamic working environment Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 10/06/2026
06/06/2026
Full time
Job Title: Senior Business Systems Analyst Location: UK, Flexible + Hybrid Working Arrangement Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF70217 Shape the Future of Engineering Systems At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Senior Business Systems Analyst at one of our UK sites, near major commutable towns. The role As a Senior Business Systems Analyst, you'll be at the heart of delivering innovative engineering software solutions that support critical defence and aerospace projects. This is a role where your expertise will make a tangible difference to our business, to society, and to your own career growth. Day-to-day, your work will ensure our systems run seamlessly, enabling teams to design, build, and maintain assets that protect national security. Analyse, design, and configure engineering software applications to meet business needs Provide 2nd and 3rd line support for engineering systems Deliver minor changes and contribute to project delivery within your specialist area Ensure compliance with application roadmaps and architecture Collaborate with internal stakeholders and technical teams to optimise solutions This role is full time, 37.5 hours per week and provides hybrid working arrangements with days in the onsite and days working from home. Essential experience of the Senior Business Systems Analyst Proven experience in managing and maintaining IT solutions Experience in using Asite - 3D BIM Toolset Basic knowledge of one or more of the following: Computer Aided Design (CAD) Product Lifecycle/Data Management Computer Aided Manufacturing (CAM) Design Analysis Integrated Logistic Support and Technical Publications Qualifications for the Business Systems Analyst IT or Engineering-related degree or equivalent qualification Security Clearance The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) and Baseline Personnel Security Standard (BPSS) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading - buy or sell up to one working week of annual leave Be Kind Day - one paid day a year for volunteering Flexible working options A dynamic working environment Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 10/06/2026
NICE in Southampton is looking for a skilled candidate for a technical support role focused on deploying and maintaining cloud solutions for digital evidence management in Public Safety. The ideal candidate will be able to work closely with product teams, providing 2nd/3rd line support and ensuring effective communication with customers. Prior experience in technical customer support is essential, and training in Azure technologies will be provided as necessary. This office-based position requires commuting to Southampton five days a week.
06/06/2026
Full time
NICE in Southampton is looking for a skilled candidate for a technical support role focused on deploying and maintaining cloud solutions for digital evidence management in Public Safety. The ideal candidate will be able to work closely with product teams, providing 2nd/3rd line support and ensuring effective communication with customers. Prior experience in technical customer support is essential, and training in Azure technologies will be provided as necessary. This office-based position requires commuting to Southampton five days a week.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? This is a rare opportunity to work with an innovative product launching in an area new to cloud services. Primary focus is deploying,maintainingand supportingstate of the artcloud deployed solutions for digital evidence management for Public Safety (Primary Law Enforcement) customers worldwide. Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers. The successfulcandidate is not expected to have experience in Azure technologies, and a mixture of on-the-job training and formal Azure training will be provided. The candidate will need to be eligible to obtain SC clearance and as such will need to have been a resident in the UK for 5 years. This role will be office-based 5 days a week so the successful candidate must be within commuting distance to our Southampton office. You will be required to work from a secure room for your day-to-day activities. How will you make an impact? Key function is to provide 2nd/3rd line engineering support to the product Provisioning, deploying,patchingand upgrading primarily enterprise softwarehosted on the Azure cloud. Working closely with the development team to ensure successful deployment of software packages. Defining and implementing regular maintenance and health monitoring procedures. Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Consider technical and commercial relationships with end users, partners and service providers. Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations. Participate in a 24-7 Out of Hours call out rota. Engineering support will be required for UK and non-UK customers. Have you got what it takes? The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important. Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential. Previousexperiencewithin anapplication,software orproduct support roleis desirable The candidate will need to be eligible toobtainSCclearanceand as such will need to have been a resident in the UK for 5 years. Working knowledge of Windows server and client technology, ideally supporting web applications and services Experience with web applicationsand configuration management. Efficient,effectiveand respectful communication skills both with customers and within internal departments. Including. Excellent written and spoken English Good listener, able toidentifyandvalidateassumptions Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it Methodical troubleshooting, technicalskilland attention to detail used in diagnosing problems and reproducing issues in a local environment Multi-tasking and time-management to prioritise and switch between varied tasks Focused and calm under pressure Able to use initiative and to work effectively both independently and as part of a team Would be an advantage if you also had: Knowledgeof Azure Portal and familiarity with Azure services. ExperienceofScripting Experience with basic SQL queryingor report creation (Power BI) Knowledge of Elastic Search and Kibana Experience of configuring Application Monitoring and Dashboards. Experience working in an ITIL environment About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Requisition ID: 10883 Reporting into: Director, Cloud Operations Role Type: Individual Contributor
06/06/2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? This is a rare opportunity to work with an innovative product launching in an area new to cloud services. Primary focus is deploying,maintainingand supportingstate of the artcloud deployed solutions for digital evidence management for Public Safety (Primary Law Enforcement) customers worldwide. Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers. The successfulcandidate is not expected to have experience in Azure technologies, and a mixture of on-the-job training and formal Azure training will be provided. The candidate will need to be eligible to obtain SC clearance and as such will need to have been a resident in the UK for 5 years. This role will be office-based 5 days a week so the successful candidate must be within commuting distance to our Southampton office. You will be required to work from a secure room for your day-to-day activities. How will you make an impact? Key function is to provide 2nd/3rd line engineering support to the product Provisioning, deploying,patchingand upgrading primarily enterprise softwarehosted on the Azure cloud. Working closely with the development team to ensure successful deployment of software packages. Defining and implementing regular maintenance and health monitoring procedures. Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Consider technical and commercial relationships with end users, partners and service providers. Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations. Participate in a 24-7 Out of Hours call out rota. Engineering support will be required for UK and non-UK customers. Have you got what it takes? The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important. Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential. Previousexperiencewithin anapplication,software orproduct support roleis desirable The candidate will need to be eligible toobtainSCclearanceand as such will need to have been a resident in the UK for 5 years. Working knowledge of Windows server and client technology, ideally supporting web applications and services Experience with web applicationsand configuration management. Efficient,effectiveand respectful communication skills both with customers and within internal departments. Including. Excellent written and spoken English Good listener, able toidentifyandvalidateassumptions Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it Methodical troubleshooting, technicalskilland attention to detail used in diagnosing problems and reproducing issues in a local environment Multi-tasking and time-management to prioritise and switch between varied tasks Focused and calm under pressure Able to use initiative and to work effectively both independently and as part of a team Would be an advantage if you also had: Knowledgeof Azure Portal and familiarity with Azure services. ExperienceofScripting Experience with basic SQL queryingor report creation (Power BI) Knowledge of Elastic Search and Kibana Experience of configuring Application Monitoring and Dashboards. Experience working in an ITIL environment About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Requisition ID: 10883 Reporting into: Director, Cloud Operations Role Type: Individual Contributor
HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! Location - Sutton Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work Salary - £40,720 - £44,120 (salary dependent upon experience). Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About You What you must have: Level 2 in Plumbing (if successful, copies of your certificates must be provided) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK Driving Licence with no more than 6 penalty points Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 -You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment Week 2 -You will be buddied up with an experienced HomeServe Plumbing Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About Us Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has over 30 years experience taking care of the nation's homes. From home emergency cover to one off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done.
06/06/2026
Full time
HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! Location - Sutton Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work Salary - £40,720 - £44,120 (salary dependent upon experience). Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About You What you must have: Level 2 in Plumbing (if successful, copies of your certificates must be provided) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK Driving Licence with no more than 6 penalty points Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 -You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment Week 2 -You will be buddied up with an experienced HomeServe Plumbing Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About Us Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has over 30 years experience taking care of the nation's homes. From home emergency cover to one off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done.
We are working on behalf of our client to recruit an experienced Network & Security Engineer to join their IT infrastructure team on a contract basis. The Role This position sits within the IT infrastructure function and focuses on the day-to-day operation and support of network and security systems. You will deliver 2nd and 3rd line support across Data Centre network and security infrastructure, handling incidents through to resolution and carrying out root cause analysis on problems. You will also build, configure and operate Data Centre technologies across live, DR and test environments, support IT change management processes, and monitor infrastructure to identify and act on performance improvements. Key Responsibilities Support the operation and maintenance of the IT infrastructure Deliver 2nd and 3rd line incident support within the Data Centre network and security environment Build, configure and operate Data Centre technologies across live, DR and test environments Manage IT problems, including root cause analysis and delivery of solutions Operate data network infrastructure, including WAN, Wi-Fi and cyber security solutions Support IT change management processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute to IT service management reporting and KPI collation Essential Skills and Experience Proven knowledge of Cisco and Fortinet technologies Experience with network monitoring tools, including SolarWinds Working knowledge of ITIL processes, including incident, problem and event management Strong prioritisation and communication skills, both written and verbal Good understanding of IT services within a corporate environment Cisco (CCNA) or Fortinet (NSE4) certification, or equivalent James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
06/06/2026
Contractor
We are working on behalf of our client to recruit an experienced Network & Security Engineer to join their IT infrastructure team on a contract basis. The Role This position sits within the IT infrastructure function and focuses on the day-to-day operation and support of network and security systems. You will deliver 2nd and 3rd line support across Data Centre network and security infrastructure, handling incidents through to resolution and carrying out root cause analysis on problems. You will also build, configure and operate Data Centre technologies across live, DR and test environments, support IT change management processes, and monitor infrastructure to identify and act on performance improvements. Key Responsibilities Support the operation and maintenance of the IT infrastructure Deliver 2nd and 3rd line incident support within the Data Centre network and security environment Build, configure and operate Data Centre technologies across live, DR and test environments Manage IT problems, including root cause analysis and delivery of solutions Operate data network infrastructure, including WAN, Wi-Fi and cyber security solutions Support IT change management processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute to IT service management reporting and KPI collation Essential Skills and Experience Proven knowledge of Cisco and Fortinet technologies Experience with network monitoring tools, including SolarWinds Working knowledge of ITIL processes, including incident, problem and event management Strong prioritisation and communication skills, both written and verbal Good understanding of IT services within a corporate environment Cisco (CCNA) or Fortinet (NSE4) certification, or equivalent James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
An Infrastructure Engineer role supporting a diverse hybrid IT environment, blending operational support with project delivery. You'll play a key role in modernising infrastructure, including a strategic migration to Azure, while maintaining secure and reliable services. Client Details Our client is a well-established, purpose-driven organisation committed to making a meaningful social impact. They operate within the charity sector, delivering vital services and leveraging technology to support their mission. Description You will design, implement, and maintain a hybrid infrastructure spanning on-premise and Azure environments. Working within the cyber security and infrastructure team, you'll manage Windows Server environments, virtualization platforms (VMware/Hyper-V), and contribute to a transition toward cloud-first solutions. Key responsibilities include: Managing and optimising virtualised environments Supporting Azure adoption and hybrid cloud solutions Maintaining core services (AD, DNS, DHCP) and planning Entra ID migration Ensuring infrastructure meets security and compliance standards (PCI DSS, ISO 27001, GDPR) Delivering 2nd/3rd line support and resolving complex issues Supporting disaster recovery, backup, and monitoring processes Acting as a design authority for infrastructure solutions Contributing to infrastructure strategy and continuous improvement Profile You will have: 3+ years' experience in infrastructure or systems administration Strong Windows Server and Active Directory expertise Experience with VMware or Hyper-V Knowledge of networking fundamentals (TCP/IP, VPNs, firewalls) Exposure to Azure and hybrid cloud environments Understanding of infrastructure security and compliance frameworks You'll also be: A strong problem-solver with attention to detail Comfortable working across both support and project work A collaborative team player with clear communication skills Proactive with a focus on continuous improvement Desirable experience includes Azure migrations, scripting/automation, PCI DSS environments, and working within the charity or public sector. Job Offer Opportunity to lead cloud transformation initiatives Remote working pattern, with occasional office visits (travel expenses are paid). Exposure to modern Azure technologies Collaborative and purpose-driven environment Ongoing learning and development opportunities A salary of 46,000 and a competitive benefits package
06/06/2026
Full time
An Infrastructure Engineer role supporting a diverse hybrid IT environment, blending operational support with project delivery. You'll play a key role in modernising infrastructure, including a strategic migration to Azure, while maintaining secure and reliable services. Client Details Our client is a well-established, purpose-driven organisation committed to making a meaningful social impact. They operate within the charity sector, delivering vital services and leveraging technology to support their mission. Description You will design, implement, and maintain a hybrid infrastructure spanning on-premise and Azure environments. Working within the cyber security and infrastructure team, you'll manage Windows Server environments, virtualization platforms (VMware/Hyper-V), and contribute to a transition toward cloud-first solutions. Key responsibilities include: Managing and optimising virtualised environments Supporting Azure adoption and hybrid cloud solutions Maintaining core services (AD, DNS, DHCP) and planning Entra ID migration Ensuring infrastructure meets security and compliance standards (PCI DSS, ISO 27001, GDPR) Delivering 2nd/3rd line support and resolving complex issues Supporting disaster recovery, backup, and monitoring processes Acting as a design authority for infrastructure solutions Contributing to infrastructure strategy and continuous improvement Profile You will have: 3+ years' experience in infrastructure or systems administration Strong Windows Server and Active Directory expertise Experience with VMware or Hyper-V Knowledge of networking fundamentals (TCP/IP, VPNs, firewalls) Exposure to Azure and hybrid cloud environments Understanding of infrastructure security and compliance frameworks You'll also be: A strong problem-solver with attention to detail Comfortable working across both support and project work A collaborative team player with clear communication skills Proactive with a focus on continuous improvement Desirable experience includes Azure migrations, scripting/automation, PCI DSS environments, and working within the charity or public sector. Job Offer Opportunity to lead cloud transformation initiatives Remote working pattern, with occasional office visits (travel expenses are paid). Exposure to modern Azure technologies Collaborative and purpose-driven environment Ongoing learning and development opportunities A salary of 46,000 and a competitive benefits package
1st / 2nd Line Support Engineer 3 month-contract, Inside IR35 125 to 150 per day, depending on experience Central Cardiff Are you an experienced 1st / 2nd Line Support Engineer looking for a contract role where you can get hands-on with hardware, desktop deployments and day-to-day IT support in a fast-paced environment? This is a varied support role focused on providing 1st and 2nd line IT assistance across a busy contract services environment. You will be responding to tickets, resolving common user issues and getting involved in practical, hands-on IT work. You will support end users with password resets, Outlook issues and general desktop support, while also assisting with auditing, deploying and configuring desktops. The role requires someone comfortable working with physical hardware, including laptops, printers and basic server-related tasks. This is an on-site position based in Central Cardiff, offering consistent working hours and the opportunity to broaden your technical experience within an established IT services provider. The Role: 1st and 2nd line support handling tickets and user requests Password resets, Outlook fixes and general desktop support Auditing and deploying desktops and laptops Hands-on hardware support including printers and peripherals Supporting wider IT infrastructure as required The Person: Previous experience in a 1st / 2nd Line Support role Strong hardware knowledge including laptop setup and printer fixes Comfortable working in a ticket-based support environment Reliable, practical and able to work onsite full time Good communication skills and a customer-focused approach Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
05/06/2026
Contractor
1st / 2nd Line Support Engineer 3 month-contract, Inside IR35 125 to 150 per day, depending on experience Central Cardiff Are you an experienced 1st / 2nd Line Support Engineer looking for a contract role where you can get hands-on with hardware, desktop deployments and day-to-day IT support in a fast-paced environment? This is a varied support role focused on providing 1st and 2nd line IT assistance across a busy contract services environment. You will be responding to tickets, resolving common user issues and getting involved in practical, hands-on IT work. You will support end users with password resets, Outlook issues and general desktop support, while also assisting with auditing, deploying and configuring desktops. The role requires someone comfortable working with physical hardware, including laptops, printers and basic server-related tasks. This is an on-site position based in Central Cardiff, offering consistent working hours and the opportunity to broaden your technical experience within an established IT services provider. The Role: 1st and 2nd line support handling tickets and user requests Password resets, Outlook fixes and general desktop support Auditing and deploying desktops and laptops Hands-on hardware support including printers and peripherals Supporting wider IT infrastructure as required The Person: Previous experience in a 1st / 2nd Line Support role Strong hardware knowledge including laptop setup and printer fixes Comfortable working in a ticket-based support environment Reliable, practical and able to work onsite full time Good communication skills and a customer-focused approach Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
We're looking for a friendly, motivated 1st Line IT Support Technician to join our technical team at Daffodil IT. You'll be the first point of contact for our clients, solving problems, logging and escalating tickets, and helping to keep systems running smoothly. This is a great role for someone who enjoys variety, wants to develop their technical skills, and is excited about progressing into a 2nd Line or project focused role over time. Full Time Sheffield, South Yorkshire Job summary We're a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we're not your average IT company. We believe tech should be enjoyable, both for our clients and our team. We've built a culture that's playful, people first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session. Key responsibilities Your day to day will include: Providing 1st line technical support via phone, email, and remote tools Logging and managing support tickets in our helpdesk system Troubleshooting hardware, software, and network issues Setting up and configuring desktops, laptops, printers, and mobile devices Installing and maintaining Microsoft 365 apps and user accounts Managing password resets, permissions, and access control Assisting with basic network and connectivity troubleshooting Escalating complex issues to 2nd Line Engineers when needed and learning from them! Documenting fixes and contributing to our internal knowledge base Delivering excellent customer service every time What kind of person we are looking for Some experience in an IT support role, helpdesk, or MSP environment Familiarity with: Microsoft 365 administration Windows 10/11 and common desktop applications Basic networking (DNS, DHCP, IP addressing, Wi Fi troubleshooting) A genuine passion for tech and helping people Excellent telephone manner De escalation tactics or happy to learn for the disgruntled customers A problem solving mindset and eagerness to learn new things Excellent communication skills and a customer first attitude A full clean UK driving licence as you may occasionally visit client sites Learning the Daffodil Values to the best of your ability. Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis. What we will offer you EOTM & 'Special Mention' bonus Annual performance bonus 20 holiday days + bank hols 1 Week Christmas shutdown Extra day off for your birthday Tenure based holiday accrualFree On site parking Regular team socials Use of company vehicle Cycle to work scheme Free gym membership Free eye test Better book club membership Company pension scheme We're a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own - so creating a positive, fun, and supportive culture really matters to us. If you're a motivated IT professional who enjoys hands on work, client interaction, and being part of a growing, fun loving team, we'd love to hear from you. If you're someone who enjoys rolling up your sleeves and taking ownership, you'll fit right in. Apply now and let's talk about your next career move. We are an equal opportunity employer and welcome applications from all qualified candidates.
05/06/2026
Full time
We're looking for a friendly, motivated 1st Line IT Support Technician to join our technical team at Daffodil IT. You'll be the first point of contact for our clients, solving problems, logging and escalating tickets, and helping to keep systems running smoothly. This is a great role for someone who enjoys variety, wants to develop their technical skills, and is excited about progressing into a 2nd Line or project focused role over time. Full Time Sheffield, South Yorkshire Job summary We're a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we're not your average IT company. We believe tech should be enjoyable, both for our clients and our team. We've built a culture that's playful, people first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session. Key responsibilities Your day to day will include: Providing 1st line technical support via phone, email, and remote tools Logging and managing support tickets in our helpdesk system Troubleshooting hardware, software, and network issues Setting up and configuring desktops, laptops, printers, and mobile devices Installing and maintaining Microsoft 365 apps and user accounts Managing password resets, permissions, and access control Assisting with basic network and connectivity troubleshooting Escalating complex issues to 2nd Line Engineers when needed and learning from them! Documenting fixes and contributing to our internal knowledge base Delivering excellent customer service every time What kind of person we are looking for Some experience in an IT support role, helpdesk, or MSP environment Familiarity with: Microsoft 365 administration Windows 10/11 and common desktop applications Basic networking (DNS, DHCP, IP addressing, Wi Fi troubleshooting) A genuine passion for tech and helping people Excellent telephone manner De escalation tactics or happy to learn for the disgruntled customers A problem solving mindset and eagerness to learn new things Excellent communication skills and a customer first attitude A full clean UK driving licence as you may occasionally visit client sites Learning the Daffodil Values to the best of your ability. Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis. What we will offer you EOTM & 'Special Mention' bonus Annual performance bonus 20 holiday days + bank hols 1 Week Christmas shutdown Extra day off for your birthday Tenure based holiday accrualFree On site parking Regular team socials Use of company vehicle Cycle to work scheme Free gym membership Free eye test Better book club membership Company pension scheme We're a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own - so creating a positive, fun, and supportive culture really matters to us. If you're a motivated IT professional who enjoys hands on work, client interaction, and being part of a growing, fun loving team, we'd love to hear from you. If you're someone who enjoys rolling up your sleeves and taking ownership, you'll fit right in. Apply now and let's talk about your next career move. We are an equal opportunity employer and welcome applications from all qualified candidates.
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required. Salary £32,000 £36,000 per annum depending on experience. Contract Full Time, Permanent. Benefits 32 days annual leave inclusive of Bank Holidays. Pension scheme. Free car park. Ongoing training and certification support. Opportunity to work with diverse technologies and clients. Friendly, collaborative team environment. Career progression as the company grows. About us BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we're looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients' infrastructure and delivering high quality technical solutions. Job Role As a 2nd / 3rd Line Support Engineer at BrightSkye, you'll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You'll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You'll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on call rota (where applicable) to ensure high service availability. Knowledge, Skills & Experience Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on call rota. A full driving licence. Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider.
05/06/2026
Full time
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required. Salary £32,000 £36,000 per annum depending on experience. Contract Full Time, Permanent. Benefits 32 days annual leave inclusive of Bank Holidays. Pension scheme. Free car park. Ongoing training and certification support. Opportunity to work with diverse technologies and clients. Friendly, collaborative team environment. Career progression as the company grows. About us BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we're looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients' infrastructure and delivering high quality technical solutions. Job Role As a 2nd / 3rd Line Support Engineer at BrightSkye, you'll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You'll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You'll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on call rota (where applicable) to ensure high service availability. Knowledge, Skills & Experience Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on call rota. A full driving licence. Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider.
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and upscale security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
05/06/2026
Full time
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and upscale security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
T2M Resourcing Ltd is seeking a 2nd Line Engineer to support a new security cleared services team. This permanent role offers a salary up to £35k and hybrid working 1-2 days a week. Candidates must have active security clearance or be eligible for it. Successful candidates will have experience in a busy support desk, working effectively with both technical and non-technical users to resolve issues. Join a dynamic team focused on digital transformation and technical delivery, with opportunities for growth.
05/06/2026
Full time
T2M Resourcing Ltd is seeking a 2nd Line Engineer to support a new security cleared services team. This permanent role offers a salary up to £35k and hybrid working 1-2 days a week. Candidates must have active security clearance or be eligible for it. Successful candidates will have experience in a busy support desk, working effectively with both technical and non-technical users to resolve issues. Join a dynamic team focused on digital transformation and technical delivery, with opportunities for growth.
I'm working with a growing business looking to bring in a strong 2nd Line IT Support Engineer to support their internal environment and play a key role in keeping things running smoothly day to day. This isn't just a ticket-queue role - you'll be hands on, taking ownership of issues end to end, and getting exposure to a broader infrastructure environment. What you'll be doing: Providing 2nd line support across hardware, software, and systems Acting as a key escalation point for 1st line, but also owning issues through to resolution Troubleshooting across Microsoft environments (Windows, M365, Active Directory) Supporting users onsite and remotely with a mix of BAU and more complex issues Getting involved in infrastructure related tasks (servers, networking basics, access management) Contributing to documentation and improving how support is delivered What they're looking for: Solid 2nd line experience with a strong troubleshooting mindset Someone who takes ownership and sees problems through, not just passes them on Exposure to networking fundamentals (DNS, DHCP, basic connectivity issues) Strong communication skills - comfortable working with users at all levels Someone proactive who enjoys improving things, not just firefighting Nice to have: Exposure to Intune / endpoint management Any experience with virtualization or cloud (Azure/AWS) Some scripting or automation interest (PowerShell etc.) This role would suit someone who's looking to step up, take on more responsibility, and develop towards a more infrastructure focused position over time.
05/06/2026
Full time
I'm working with a growing business looking to bring in a strong 2nd Line IT Support Engineer to support their internal environment and play a key role in keeping things running smoothly day to day. This isn't just a ticket-queue role - you'll be hands on, taking ownership of issues end to end, and getting exposure to a broader infrastructure environment. What you'll be doing: Providing 2nd line support across hardware, software, and systems Acting as a key escalation point for 1st line, but also owning issues through to resolution Troubleshooting across Microsoft environments (Windows, M365, Active Directory) Supporting users onsite and remotely with a mix of BAU and more complex issues Getting involved in infrastructure related tasks (servers, networking basics, access management) Contributing to documentation and improving how support is delivered What they're looking for: Solid 2nd line experience with a strong troubleshooting mindset Someone who takes ownership and sees problems through, not just passes them on Exposure to networking fundamentals (DNS, DHCP, basic connectivity issues) Strong communication skills - comfortable working with users at all levels Someone proactive who enjoys improving things, not just firefighting Nice to have: Exposure to Intune / endpoint management Any experience with virtualization or cloud (Azure/AWS) Some scripting or automation interest (PowerShell etc.) This role would suit someone who's looking to step up, take on more responsibility, and develop towards a more infrastructure focused position over time.
Cloud Support Engineer Fixed Term Contract until April 2027 Immediate Start Up to £45,000 2-3 a week in North Manchester I'm currently working with a highly respected ISP/MSP business that is looking to bring in an experienced Cloud Support Engineer on a fixed term basis through to April 2027. This is a fantastic opportunity to join a technically strong cloud infrastructure team during a significant platform transformation project. You'll play a key role supporting a VMware based cloud environment and a range of hosted infrastructure and cloud services, troubleshooting complex technical issues and ensuring customers receive a high standard of support. This is a hands on role suited to someone who enjoys working across Microsoft and Linux technologies within virtualised environments. Required Skills & Experience Strong experience supporting Windows Server 2012 and above Good understanding of Microsoft Exchange, IIS, Active Directory and Microsoft 365 Experience using PowerShell to administer and support customer environments Experience with VMware based infrastructure and virtualisation technologies Experience managing and maintaining Veeam backup solutions Knowledge of Linux administration, including shell commands and basic scripting Strong troubleshooting and customer facing support skills What's on Offer? Immediate start available FTC Salary up to £45,000 1 stage interview Opportunity to work within a large scale cloud infrastructure environment Exposure to a major cloud migration programme Collaborative and highly technical team environment Potential route into a permanent position following completion of the contract If you're an experienced 2nd Line or Cloud Support Engineer looking for your next challenge and available to start at short notice, apply now.
05/06/2026
Full time
Cloud Support Engineer Fixed Term Contract until April 2027 Immediate Start Up to £45,000 2-3 a week in North Manchester I'm currently working with a highly respected ISP/MSP business that is looking to bring in an experienced Cloud Support Engineer on a fixed term basis through to April 2027. This is a fantastic opportunity to join a technically strong cloud infrastructure team during a significant platform transformation project. You'll play a key role supporting a VMware based cloud environment and a range of hosted infrastructure and cloud services, troubleshooting complex technical issues and ensuring customers receive a high standard of support. This is a hands on role suited to someone who enjoys working across Microsoft and Linux technologies within virtualised environments. Required Skills & Experience Strong experience supporting Windows Server 2012 and above Good understanding of Microsoft Exchange, IIS, Active Directory and Microsoft 365 Experience using PowerShell to administer and support customer environments Experience with VMware based infrastructure and virtualisation technologies Experience managing and maintaining Veeam backup solutions Knowledge of Linux administration, including shell commands and basic scripting Strong troubleshooting and customer facing support skills What's on Offer? Immediate start available FTC Salary up to £45,000 1 stage interview Opportunity to work within a large scale cloud infrastructure environment Exposure to a major cloud migration programme Collaborative and highly technical team environment Potential route into a permanent position following completion of the contract If you're an experienced 2nd Line or Cloud Support Engineer looking for your next challenge and available to start at short notice, apply now.
iO Associates is seeking a 2nd Line IT Support Engineer in Manchester to manage and troubleshoot internal issues for a growing business. This role involves providing 2nd line support for hardware and software, owning problems end-to-end, and engaging with a range of users. Candidates should possess solid experience in troubleshooting and networking fundamentals, as well as strong communication skills. The position also offers opportunities for growth into an infrastructure-focused role over time.
05/06/2026
Full time
iO Associates is seeking a 2nd Line IT Support Engineer in Manchester to manage and troubleshoot internal issues for a growing business. This role involves providing 2nd line support for hardware and software, owning problems end-to-end, and engaging with a range of users. Candidates should possess solid experience in troubleshooting and networking fundamentals, as well as strong communication skills. The position also offers opportunities for growth into an infrastructure-focused role over time.
