2nd Line Support Engineer

I'm working with a growing business looking to bring in a strong 2nd Line IT Support Engineer to support their internal environment and play a key role in keeping things running smoothly day to day.

This isn't just a ticket-queue role - you'll be hands on, taking ownership of issues end to end, and getting exposure to a broader infrastructure environment.

• Providing 2nd line support across hardware, software, and systems
• Acting as a key escalation point for 1st line, but also owning issues through to resolution
• Troubleshooting across Microsoft environments (Windows, M365, Active Directory)
• Supporting users onsite and remotely with a mix of BAU and more complex issues
• Getting involved in infrastructure related tasks (servers, networking basics, access management)
• Contributing to documentation and improving how support is delivered

• Solid 2nd line experience with a strong troubleshooting mindset
• Someone who takes ownership and sees problems through, not just passes them on
• Exposure to networking fundamentals (DNS, DHCP, basic connectivity issues)
• Strong communication skills - comfortable working with users at all levels
• Someone proactive who enjoys improving things, not just firefighting

• Exposure to Intune / endpoint management
• Any experience with virtualization or cloud (Azure/AWS)
• Some scripting or automation interest (PowerShell etc.)

This role would suit someone who's looking to step up, take on more responsibility, and develop towards a more infrastructure focused position over time.