1st Line IT Support Technician

We're looking for a friendly, motivated 1st Line IT Support Technician to join our technical team at Daffodil IT.

You'll be the first point of contact for our clients, solving problems, logging and escalating tickets, and helping to keep systems running smoothly.

This is a great role for someone who enjoys variety, wants to develop their technical skills, and is excited about progressing into a 2nd Line or project focused role over time.

• Full Time
• Sheffield, South Yorkshire

We're a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we're not your average IT company.

We believe tech should be enjoyable, both for our clients and our team. We've built a culture that's playful, people first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session.

Your day to day will include:

• Providing 1st line technical support via phone, email, and remote tools
• Logging and managing support tickets in our helpdesk system
• Troubleshooting hardware, software, and network issues
• Setting up and configuring desktops, laptops, printers, and mobile devices
• Installing and maintaining Microsoft 365 apps and user accounts
• Managing password resets, permissions, and access control
• Assisting with basic network and connectivity troubleshooting
• Escalating complex issues to 2nd Line Engineers when needed and learning from them!
• Documenting fixes and contributing to our internal knowledge base
• Delivering excellent customer service every time

• Some experience in an IT support role, helpdesk, or MSP environment
• Familiarity with:
  • Microsoft 365 administration
  • Windows 10/11 and common desktop applications
  • Basic networking (DNS, DHCP, IP addressing, Wi Fi troubleshooting)
• A genuine passion for tech and helping people
• Excellent telephone manner
• De escalation tactics or happy to learn for the disgruntled customers
• A problem solving mindset and eagerness to learn new things
• Excellent communication skills and a customer first attitude
• A full clean UK driving licence as you may occasionally visit client sites
• Learning the Daffodil Values to the best of your ability.
• Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis.

• EOTM & 'Special Mention' bonus
• Annual performance bonus
• 20 holiday days + bank hols
• 1 Week Christmas shutdown
• Extra day off for your birthday
• Tenure based holiday accrualFree On site parking
• Regular team socials
• Use of company vehicle
• Cycle to work scheme
• Free gym membership
• Free eye test
• Better book club membership
• Company pension scheme

We're a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own - so creating a positive, fun, and supportive culture really matters to us.

If you're a motivated IT professional who enjoys hands on work, client interaction, and being part of a growing, fun loving team, we'd love to hear from you. If you're someone who enjoys rolling up your sleeves and taking ownership, you'll fit right in.

Apply now and let's talk about your next career move.

We are an equal opportunity employer and welcome applications from all qualified candidates.