27 jobs found

Ascent People Ltd in the East Midlands is seeking a 1st/2nd Line IT Support/Service Desk Analyst to join the IT team. You will provide first and second-level support to customers, handle incidents, and escalate to the 3rd line when needed. The role includes site visits and driving responsibilities. Excellent training opportunity with exposure to Windows 10, AD, O365, SQL, SCCM/InTune, and cloud tech. Salary £25,000-£28,000 plus pension, healthcare, training, and flexible working options.

3rd Line Support Analyst (Coding experience) Software House Location: East Midlands Industry: IT Salary: £30,000 - £35,000 per annum + Package Posted: 04/12/2015 3rd Line Support Analyst - Leicester area - £30-£35k Development Build, Support Analyst, Programming, Automation, Build & Release, SQL Server, SCCM, Scripting, PowerShell, Korn, Ruby, VBScript, TFS, Testing, C#/.Net The Role Are you an experienced 3rd Line Support Analyst looking for an exciting new career move? We just might have the answer We are looking for someone to help automate the release of builds into award-winning software. This 3rd Line Support Analyst should have: Strong experience of IT/software support and Infrastructure Programming experience in either Java, C#, C++, or VB .Net Strong experience of supporting and automating software release across Windows or Unix Company & Package A superb salary of up to £40k is on offer for this 3rd Line Support Analyst role which will be tailored to experience, skills etc. It will be complemented by an enticing package including great holidays and pension. Career progression is key here, so get applying! Apply now to send your CV directly for immediate consideration. Candidates from all backgrounds and ages will be considered for this role. Ascent People Ltd are acting as an Employment Agency for this role. Recruiter Megan Barrow Phone: Email:

1st / 2nd Line IT Support 27K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 17/05/2022 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-27K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Derby. Candidates of all ages and backgrounds will be considered.

IT Support Engineer - Leicester Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + Training, Pension, Healthcare, Flexi Posted: 18/07/2022 Description IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. An exciting opportunity has arisen for an IT Support Engineer / Service Desk Analyst to join the IT team during a significant change. The company has grown during the pandemic, opened new sites, and invested multi-million pounds in technology. This role is part of a well established, award winning company with an impressive history and a promising future. The purpose of this role is to provide first and second level support to customers, handling incidents or service requests using defined processes, escalating to the 3rd line team when required, and performing site visits (must be able to drive). Excellent training opportunities are available. Technical skills required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training into cloud technologies on offer. Key Accountabilities Act as a point of contact for phone calls and email regarding IT & software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintain an asset database and track changes Take ownership of user problems and follow up status, communicating progress in a timely manner Publish support documentation to assist staff with requests for information Report to the Team Lead on any issue that could significantly impact the business Candidate Profile 2+ years of IT Support Desk experience (or equivalent competency level) Self motivated achiever with a strong customer service orientation Excellent communication skills and telephone manner Excellent organisational and problem solving ability Strong sense of urgency and ability to multi task effectively Willingness to contribute to the overall success of the Service Desk Team by working together to improve processes and technical understanding Salary: K pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. Candidates of all ages and backgrounds will be considered.

Software Support Analyst (International Software House) Location: East Midlands Industry: IT Salary: £35000 - £40000 per annum + Package Posted: 24/11/2015 We are seeking a skilled Software Support Analyst to join our award-winning software house. The role requires proficiency in software support, development, and release processes. This is a cross disciplinary position requiring experience in bug fixing, maintenance development, and IT support. Key responsibilities include: Programming/coding and bug fixing in C#, Java, C, C++, VB.NET, etc. Supporting and automating across Windows or Unix environments. Managing infrastructure or IT support tasks. Deploying software changes. Using configuration tools such as Microsoft SCCM. We offer a competitive salary of up to £40,000, a tailored package, and strong career progression opportunities. All applicants from all backgrounds and ages will be considered. Recruiter: Megan Barrow Phone: Email:

IT Support Engineer - Derby Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum plus training, pension, healthcare, flexi Posted: 05/07/2022 IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. Role: An exciting opportunity has arisen for an IT Support Engineer/Service Desk Analyst to join the IT team during a significant change. This well established, award winning company has grown during the pandemic, opened new sites, and invested in a multi million pound technology initiative. They have an impressive history and an exciting future. Key responsibilities: Act as a point of contact for phone calls and emails regarding IT and software issues and queries. Escalate unresolved calls to L3 and infrastructure support team. Maintain an Asset Database and track changes. Take ownership of user problems and follow up the status, communicating progress in a timely manner. Publish support documentation to assist staff with requests for information. Report to Team Lead on any issue that could significantly impact the business. Candidate profile: 2+ years of IT Support Desk experience (or equivalent). Self motivated achiever who gains satisfaction from providing excellent customer service. Excellent communication skills and telephone manner. Excellent organisational and problem solving ability. Strong sense of urgency and the ability to multi task effectively. Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding. Salary and benefits: £25,000-£30,000 pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. EEO statement: Candidates of all ages and backgrounds will be considered.

Job Title: Senior Service Desk Analyst Location: Cardiff (Hybrid) Salary: £28,000 Contract type: Permanent About the role We're looking for a proactive and experienced Senior 1st Line Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing advanced first-line support as well as taking ownership of more complex technical issues before escalating them to the relevant teams when needed. As a senior member of the Service Desk, you'll also act as a point of guidance for colleagues and help ensure our customers receive the highest level of service. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick thinking, and detail oriented. Experience with troubleshooting and technical support is essential, but most importantly, we're looking for someone eager to learn, share their knowledge, and make an impact. Please note that this is a Hybrid role with onsite requirement 3 days a week. Applicants must be able to reliably travel to the office and where required, attend customer or business locations. What you'll do Assist customers with questions relating to supported software and platforms, ensuring all work is carried out in line with company processes, policies, and customer SLAs/OLAs. Manage our proactive monitoring software on a day-to-day basis, including logging, investigating, and resolving related service desk tickets in accordance with service guidelines. Log and update tickets accurately, maintaining detailed records of all incidents, requests, and customer interactions. Provide advanced first-line support and take ownership of more complex technical issues, escalating to the appropriate teams where required. Communicate effectively, both verbally and in writing, with customers, third party suppliers, and internal teams. Build and maintain positive working relationships with colleagues, supervisors, customers, and external partners. Support and mentor other Service Desk team members, sharing knowledge and helping to maintain high service standards. Take an active role in your own professional development, continually building the skills and knowledge needed to perform the role effectively. Support the delivery of the company's proactive services and assist with wider Service Desk operations as required. Travel to customer sites across the UK when required to meet business needs. Work from customer sites when required, providing on site support and maintaining excellent customer relationships. What we are looking for? Essential Experience of working in a technical customer service IT support role in a 1st/2nd line capacity. Exceptional customer services skills Exposure to working to SLAs Experience of working in a fast paced working environment Full and valid UK driver's licence A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC/server security, LAN, Exchange, Active Directory A good understanding of IT support principles; e.g. desktop, networks, infrastructure Ability to use desktop software and applications- word processing, spreadsheets and graphics Office 365 experience Excellent telephone manner and customer engagement skills Proactive approach to workload and customer needs. Strong prioritisation, time management and troubleshooting skills Desirable A basic understanding of Apple Technologies SCCM/Intune experience Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally Good numeracy/literacy skills Practical problem solving and negotiation skills A relevant technical qualification Experience with ServiceNow Experience with Autotask Experience with Datto RMM Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working

1st - 2nd Line IT Support - 28K - O365 Location: East Midlands Industry: IT Salary: £25000 - £30000 per annum + 25 days holiday, Pension Posted: 30/05/2022 Description 1st Line IT Support, (some 2nd line), IT Service Desk, IT Support, Windows 10, O365, Active Directory, Exchange Online, Sharepoint, SCCM/Intune, MS Office, ITIL, Windows Server/Networks - MSP - 25K + Training. ROLE: An exciting opportunity has arisen for a 1ST Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This successful UK MSP has been supporting clients for over 20 years. An excellent opportunity to develop your skills and cross train. This role aims to provide first level support to external customers throughout the length and breadth of the UK, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Even though this is a 1st line role, it is not a call logging job. This role is very extensive for 1st line, some companies would call this a 1st/2nd line role. Technical skills knowledge required: Windows 7/10, Office 365, SCCM/Intune, Sharepoint, Mobile Phone setups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Be the first point of contact for customers Receiving, logging, and managing calls from external clients via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up on the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Senior IT Engineer on any issue that could significantly impact the business Candidate Profile 12 months + IT Service Desk You will be a self motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Loughborough, and Nuneaton. This is an office based role. 40 hour week. 8.30 5.30/9-6. Over time paid. Must be able to pass extensive reference/financial checks as this will be supporting large financial institutions. This client cannot provide sponsorship. Candidates of all ages and backgrounds will be considered.

IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties Familiarity with core banking systems or financial applications Provide first/Second level support for hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) - Image creation, management and deployments. Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Understanding of cybersecurity measures. Perform routine system backups and assist with disaster recovery operations. Monitor system performance and report abnormalities to senior IT staff Assist with software updates, patches, and antivirus management. Exposure to following Fortinet solutions - fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills Proficient in common operating systems (Linux - Redhat & Ubuntu, Windows OS -Win10 & 11) Software proficiency - 0365, Sharepoint and Teams - Banking Applications Networking (IT) Proficient in programming languages & Automation (good to have) Project management Data analysis Excellent troubleshooting and problem-solving skills. AV Support Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.

Location: UK - Bristol, UK - Hatfield Job-ID: 219441 Contract type: Standard Business Unit: Information Technology Life on the team In this role you will be providing 3rd Line technical support to the hardware and software of the desktop environment, including SCCM, Group Policy, and deployed applications. In addition you will be assisting in the creation and management of Windows Images (WIMS) to supplement the Operating System Deployment (OSD) for desktops, laptops & workstations on the client's estate. The role will also require you to assist the delivery of IT Services to the end client through supply of contracted services/value add as well as delivering an effective and efficient customer focused service to all staff for clients. This role will require you to succesfully complete high level goverment vetting What you'll do Management of WIMS and OSD for desktop environment Development and creation a standard WIM image Production of OSD task sequencing for various H/W platforms Assistance in testing of newly created SOE's Troubleshooting of SOE or build-related issues Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades Documentation of all technical solutions within the Service Desk knowledge base Provision of technical support and training to 1st and 2nd Line Service Desk Analysts Testing and documentation of new hardware Writing of user documentation to support the front office hardware and software infrastructure Investigation into new product and solutions including recommendations Creation of group policies and administration of existing ones Analysis, management, and deployment of Microsoft patches to the desktop environment What you'll need In depth knowledge of Microsoft client operating systems (Windows 10/11) Active Directory and GPO's Microsoft SCCM Microsoft Group Policy administration Extensive experience of working in a desktop support environment Knowledge of WIMS & their management. Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit. Network Infrastructure Ability to manage & create documents which are professional & articulate. Succesfully complete high level goverment vetting

Responsibilities As an IT Support Analyst, reporting to the IT Service Manager, you will be responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA primarily to UK and Ireland, meeting agreed levels of service (SLA) while proactively improving services in a timely and cost effective manner. Deliver second line IT support to end users across Burgess Hill and regional EMEA sites, including UK and Ireland, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications. Respond to incidents and service requests escalated from the global Service Desk, ensuring timely resolution and accurate documentation in line with ITIL processes. Carry out device lifecycle management, including procurement, imaging, deployment, patching, and decommissioning using tools such as Intune, SCCM, and Autopilot. Coordinate local backup tape handling, storage, and shipping in compliance with disaster recovery and business continuity procedures. Liaise with network and server teams for site level infrastructure tasks including Share permissions, break/fix, LAN patching, Wi Fi access, firewall requests, and user connectivity. Maintain an accurate hardware/software asset inventory and CMDB records using ServiceNow and Power BI reporting for compliance, hygiene, and audit tracking. Qualifications We encourage you to apply even if you do not meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. 2+ years' experience in a second line IT support or desktop support role within a multi site or regional organisation. Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting. Proficiency in using ITSM platforms (preferably ServiceNow) to manage incidents, requests, and assets. Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices. Strong understanding of ITIL based practices including incident management, service requests, knowledge creation, and change management. Basic understanding of networking principles (TCP/IP, DHCP, OSI model), Wi Fi access, and cabling standards. Familiarity with Active Directory and Azure AD concepts. Clear and effective communication skills, both written and verbal, with experience in creating documentation and service descriptions. Benefits Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well being Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on site at our office in Bristol, United Kingdom (GB).

Title: Associate IT Field Technical Analyst Location: Based in our Hollinwood Depot Advertised Salary: £34,011 - £38,013 Job Function: Information Technology Working Hours: 37 Location Type: Hybrid Contract Type: Permanent Posting End Date: 27/07/2026 Deliver the technical support that keeps our operations moving As our Associate IT Field Technical Analyst, you'll play a vital role in ensuring our field colleagues have the technology, tools and support they need to deliver for our customers. You won't just fix devices or work on tickets, you will provide a high quality, efficient and reliable IT service that keeps our operational teams working safely, smoothly and effectively. Working across your designated network area, you'll deliver hands on 1st and 2nd line IT support directly to field users, taking ownership of issues from detection through to resolution. You'll manage and maintain local IT infrastructure, oversee hardware stock, complete audits, and build strong working relationships with colleagues at all levels. You'll also champion best practice, identify opportunities to increase first time fixes, and support improvements to the way we deliver IT services. Why you'll love this role: This is a hands on role that offers variety, autonomy and the chance to make a real impact on how our colleagues work. Operational Visibility - Support users across your regional network, working at the heart of day to day operations. End to End Ownership - Manage IT issues from initial detection through to resolution, ensuring a seamless user experience. Trusted Technical Support - Provide expertise across devices, applications, mobile technology, networking, AV and more. Relationship Building - Work closely with operational teams, suppliers and IT specialists to deliver great service. Continuous Improvement - Identify opportunities to drive efficiencies, increase first time fixes and improve how we deliver local IT services. What you'll bring: You're an experienced IT support professional with strong technical knowledge, excellent communication skills and a passion for delivering great service. Technical Expertise - Knowledge or qualifications across networks, Microsoft operating systems, AD/Entra ID, M365, device builds, Intune/SCCM, mobile solutions, AV, printing and IT security principles Practical Experience - Experience delivering IT services in a multi sourced environment, ideally within ITIL disciplines. Customer Focus - Strong customer service skills with the ability to support colleagues at all levels, from field operatives to senior leaders. Delivery Versatility - Able to prioritise multiple issues, lead resolutions and translate complex IT matters into clear language. Stakeholder Confidence - Skilled in building trusted relationships with internal teams, vendors, suppliers and service providers. A full UK driving licence is essential for travel across sites. This is a fantastic opportunity to step into a visible and trusted role, acting as the face of IT for your region. You'll work closely with operational teams, suppliers and technical specialists, ensuring that our systems, devices and services remain robust, compliant and fully operational. You'll be empowered to improve processes, strengthen relationships, and enhance the IT experience right across the network. What's In It for You For this role, we offer: Annual bonus Company car Pension Scheme double matched up to a total of 18% of salary 25 days holiday, plus statutory days, and an option to buy more An extra day off each year to celebrate life's special moments Career development with funded learning options Flexible working and strong ED&I commitments Generous family policies and flexible benefits Retail discounts, gym access, and more Diversity and Inclusion We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!

Cadent Gas is seeking an Associate IT Field Technical Analyst to deliver hands on 1st/2nd line IT support across a regional network. You will manage local IT infrastructure, hardware stock, audits and work with colleagues at all levels to improve service delivery. The role requires strong technical knowledge (networks, Windows, M365, Intune/SCCM, AV) and excellent customer service. A full UK driving licence is essential for travel across sites.

The Role IT Service Delivery Analyst: Initially support IT needs in London office, expand to other European offices. Acts as advocate for Heidrick users, ensuring efficient and productive work. Responsibilities Primary IT point of contact for local offices, gather user feedback and understand regional IT needs. Work with vendors to procure equipment; use Autopilot to image laptops. Document all interactions, updates, and resolutions accurately in ticketing system; maintain knowledge base. Diagnose and resolve hardware, software, operating system, network and application issues. Manage local and regional office IT support including moves and changes for smooth operations. Travel domestically and internationally as required. Support onboarding for mergers and acquisitions; ensure seamless integration. Handle escalations from Helpdesk and requests from other IT Service Delivery Analysts and internal staff. Act as liaison between end-users and engineering/infrastructure teams; prioritize user experience. Assist in deploying, configuring, and maintaining IT assets and applications, including software installations, upgrades, patches. Participate in IT projects (hardware rollouts, software deployments, office relocations); track progress and communicate updates. Ensure adherence to IT policies, procedures, and security standards. Required Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. 3+ years of IT support experience, including at least 2 years in Level 2 support or similar. Strong troubleshooting skills across Windows and macOS. Experience with Active Directory, Office 365, cloud technologies, VPN, remote access tools. Ability to actively listen, clarify technical issues, and use data analysis to resolve challenges. Strong collaboration and communication skills; build working relationships across functions. Demonstrated ownership, initiative, and accountability delivering timely, high-quality support. Adaptability and willingness to learn new tools, technologies, support methods. Full time hybrid work model, 4 days in office. Preferred Qualifications IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Proficiency working with AI technologies. Experience developing expertise in specialized areas: Windows & O365, Predictive Analytics, AI, Cloud, Security, macOS, or Deployment (SCCM/Intune). Equal Opportunity Employment Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status. We are committed to providing reasonable accommodations or adjustments during the recruitment process.

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem-solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Confluence/Jira/Jira Align Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac) Audio-Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.