416 jobs found

Ascent People Ltd in East Midlands is seeking an IT Service Desk Team Lead to coach and supervise a small squad of Service Desk Analysts, while effectively self-managing a balanced mix of 1st-line internal requests with occasional 2nd-line escalations. The role blends procedural excellence with hands-on support, develops service standards, mentors staff, and drives customer satisfaction KPIs. Hybrid working is offered with Derby office bedding-in and 50/50 home/remote flexibility.

Service Desk Analyst (Application Support) - 27K Location: East Midlands Industry: IT Salary: £23000 - £27000 per annum Posted: 25/09/2018 Description Service Desk Analyst, Application Support, Support Analyst, ERP Support, SAP/SAGE/Navision/Oracle/Dynamics/CRM. 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Business Objects - Derby, East Midlands - 23-27K We are recruiting on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities. They are looking for an experienced Service Desk Analyst / Application support Analyst who has a strong background in Business to Business (B2B) Helpdesk and Software Support. You will have excellent communication skills and will be able to prioritise calls on a busy Service Desk and you will also be involved in 2nd Line support where you will try to fix problems before passing them down to the software development team. Any experience of ERP Software such as Dynamics, SAP, Navision would be a huge advantage as would any Visual Studio, SQL Server or MS Windows knowledge. An ITIL qualification would also be considered highly. You will have excellent problem solving and analytical skills and will have a proactive approach to your work. Any knowledge of reporting tools such as Crystal Reports or Business Objects will be beneficial, though not a necessity. You will have excellent communication skills and be a strong team player. This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. Salary is up to 27K + Cross training. Based in the East Midlands area easily commutable from Loughborough, Derby and Nottingham. Ascent People is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered.

Ascent People Ltd in East Midlands is seeking a Graduate Application Support Engineer to join our IT software house. This role focuses on providing 1st and 2nd line support for specialist software applications, resolving customer issues promptly, and contributing to ongoing product knowledge. Full product training will be provided, with opportunities for career progression. The position offers salary up to £26,000 per annum plus benefits and training, with a clear path for advancement for

Application Support Engineer - SQL - 25K Location: East Midlands Industry: IT Salary: £23,000 - £25,000 per annum + Benefits Our client is a profitable and rapidly expanding software house that provides full training on its software. The role involves providing first and second line support for software and database issues, including SQL Server support and troubleshooting for financial and manufacturing enterprise systems. Qualifications Previous experience in an Application Software Support or Customer Support role Experience in call logging and handling 1st/2nd line Software Support issues Experience in an environment such as Enterprise, Financial or Accounting software Understanding of databases, preferably SQL Server Basic understanding of programming Strong verbal and written communication skills Benefits Competitive starting salary, training and career development opportunities, modern office with free parking, smart/casual dress code, flexible hours, and location in the East Midlands with access to Nottingham, Derby and Leicester. Candidates of all ages and backgrounds will be considered for this role.

Ascent People Ltd is seeking a 2nd Line Support Engineer with strong experience in Microsoft Windows, Active Directory, and Office 365 to join a fast-moving service desk. This on-site role involves troubleshooting and hands-on support from deskside in the West Midlands. Responsibilities include logging incidents, providing 1st/2nd line support, setting up equipment, managing user accounts, and documenting processes.

Service Desk Analyst (Application Support) - Derby Location: East Midlands Industry: IT Salary: £23,000 - £27,000 per annum Posted: 18/09/2018 Overview: 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Business Objects - Derby, East Midlands - K Responsibilities Provide 1st and 2nd line support for the service desk. Triage and prioritise calls on a busy service desk. Resolve software support issues and attempt to fix problems before escalating to the development team. Use ERP software such as Dynamics, SAP, Navision to troubleshoot issues. Assist with reporting tools like Crystal Reports or Business Objects as needed. Collaborate with team members and act as a strong team player. Qualifications Strong background in B2B Helpdesk and Software Support. Excellent communication and problem solving skills. Experience with ERP systems (Dynamics, SAP, Navision) preferred. Knowledge of Visual Studio, SQL Server, or MS Windows a plus. ITIL qualification considered highly desirable. Proactive approach to work and analytical ability. Benefits Cross training, opportunity to work with a global software house offering excellent training and career opportunities. Competitive salary up to £28,000 plus cross training. Equality Statement Applicants from all ages and backgrounds will be considered.

Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.

Ascent People Ltd is recruiting a recent IT/Computer Science graduate for a Graduate IT Support role in Leicester, East Midlands. The position covers 1st/2nd line service desk support for external customers and offers product training and progression opportunities. You should have 12+ months in similar roles or a placement year and be a strong communicator. The salary offered is up to £22k with an attractive benefits package. Leicester office is easily commutable from surrounding towns.

1st / 2nd Line Service Desk Analyst - ITIL - Windows 7/10 - 25K Location: East Midlands Industry: IT Salary: £22000 - £25000 per annum + Pension, Bonus, Gym Posted: 11/04/2019 1st Line, 2nd Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 22-25K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a UK leading Communications company who can boast some of UK's biggest clients as their customers. They have an impressive history and more exciting future. The purpose of this role is to provide first & second level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner To arrange for external technical support where problems cannot be resolved in house Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter Jo Bevington Phone: Email:

Software Support - ERP - 1st/2nd Line - Leicester 25-30K Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + Benefits Our client is a profitable and rapidly expanding Software House. They are looking for a 1st/2nd Line Software Support Engineer to join their busy Software Support team. Full training of the client's software will be provided. Hours are 8:45-5, Monday - Friday (no shift work). Required Skills Previous experience of working in a software support / Customer Support role Experience of call logging and dealing with 1st / 2nd Line Software Support issues Experience of working within a similar environment such as Financial / Accounting software (not a necessity); as long as it's software support not just general IT An understanding of databases (preferably SQL Server) Some understanding of how programming works Strong verbal and written communication skills Benefits This East Midlands Software House is expanding, everyone is genuinely excited about the future. Technology & Product investment as well as training for all staff makes for a successful career opportunity. They provide a competitive salary and benefits package 25-30K. Smart dress code (no tie/jacket required), some flexibility with hours. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social

London South East Colleges (LSEC) is seeking a motivated IT 2nd Line Service & Support Engineer to join the IT Services team on a fixed-term maternity cover contract. The role covers staff and student IT support across multiple campuses to ensure reliable IT services for teaching and learning. The successful candidate will provide both 1st and 2nd line support, troubleshoot Windows 11 and M365 environments, and participate in proactive checks, monitoring, and continuous improvement across the

Alantra LLC in London is seeking a proactive Junior IT Analyst Support Specialist to join our London office and support Dublin operations as needed. The role focuses on end-user assistance, hardware and software support, and collaboration with the Madrid tech team. You will deliver daily on-site IT support, manage tickets, assist remote users, and help with account provisioning and basic networking. A positive attitude and willingness to learn are essential in a dynamic, client facing

2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:

Ascent People Ltd is seeking a Product Support Specialist to join our software support team in the East Midlands. The role handles 1st/2nd line support for bespoke applications, with a focus on SQL Server and customer service. Salary up to £30k plus benefits. You'll troubleshoot issues, provide remote and site support, and assist with training and installations. The ideal candidate has 2+ years' relevant experience and strong communication skills.

Senior IT Support (3rd Line) - VMware, O365, Automation Location: East Midlands Industry: IT Salary: £30,000 - £40,000 per annum + Pension, Flexi start/finish Posted: 14/08/2018 Description Senior IT Support, 3rd Line, Infrastructure Engineer, MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls - UK Technology Leader - 33-38K, East Midlands A role to kick all others into touch - Join the best of the best and push yourself to provide a first class 3rd line IT Support Service to rival all others - Easily the Best UK IT Support role available today UK Technology leader is looking for a Senior IT Support / 3rd Line Engineer to work in a busy support and service desk environment. Technical environment: MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls Responsibilities Using ITSM processes, provide in depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems. Proactively manage and monitor the "run" elements of our core IT infrastructure. Identifying and addressing faults and issues before they impact service availability. Act as a mentor and senior escalation point for 1st and 2nd level support personnel. Transition new services into early life support, ensuring handover plans and all supporting documentation is relevant and regularly kept up to date. Proactively look to improve and add efficiency to current process and exercise judgment in the decision-making process in order to provide excellent customer experience. Working with all areas of the IT Team with regards to planning and implementation of Changes and major project work. Contribute to knowledge tools and communities, and ensure learnings are shared for reuse. Be part of a team providing out of hours support via an on call rota (1 in 4). Technical Skills Extensive Windows Client and Server OS setup, configuration, deployment and management Advanced Active Directory, DNS, DHCP, Group Policy. On premise Exchange and/or Office365 Configuration. Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM) VMWare ESXi Enterprise Storage Solutions - SAN, NAS, Replication Core Networking (LAN/DC/WIFI, Switching, Routing, Firewalls) Mobile device deployment, support and management. Scripting, PowerShell, Chef Candidate Profile Experience working in a comparable role in an enterprise environment. Confident, self-motivated and passionate about the customer experience. Excellent listening, interpersonal, written, oral and presentation communication skills. A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set. Superior analytical, evaluative, and problem-solving abilities. Used to working and adhering to the ITIL Framework for Service Design, Transition and Operations. Benefits Salary: £33,000 - £38,000 plus Pension, Health, Free parking and accessible by public transport. Commute from Leicester, South Nottingham, and Derby.

Ascent People Ltd is recruiting for a 1st Line IT Support / Service Desk Analyst in the East Midlands. The role covers 1st line support, some 2nd line, handling incidents and service requests for UK clients, and is based in an office with a 40-hour week. You will work with Windows 10, Office 365, AD, Exchange Online and SharePoint, providing excellent customer service and aiming to resolve issues promptly while following ITIL-aligned processes.

Ascent People Ltd in the East Midlands is seeking a 1st/2nd Line IT Support/Service Desk Analyst to join the IT team. You will provide first and second-level support to customers, handle incidents, and escalate to the 3rd line when needed. The role includes site visits and driving responsibilities. Excellent training opportunity with exposure to Windows 10, AD, O365, SQL, SCCM/InTune, and cloud tech. Salary £25,000-£28,000 plus pension, healthcare, training, and flexible working options.

Application Support Engineer (2nd line service desk) Location: West Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 03/09/2019 Application Support Engineer, Software Support, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Burton on Trent, West Midlands, Birmingham, Software Application Support, External Customers, up to £40k Do you have 4+ years commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and range of queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. You will become a product specialist with full training and be a SME for this software house. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 4+ years in similar 2nd line support analyst positions with similar duties. Your toolbox should include use and support of: Software and applications to external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experienced in software/application support as well as databases Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on ITIL qualifications are highly desirable. The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based Burton on Trent, West Midlands and easily commutable from Birmingham, Walsall, Stafford, Derby, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.