127 jobs found

We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and triaging their calls with a view to resolving and closing the ticket at first contact. Where escalation is required, you will be responsible for gathering all relevant information and passing it on clearly to the appropriate team. Key Responsibilities Act as the first point of contact for customers, logging, categorising and prioritising incidents and service requests in line with ITIL best practice. Manage and resolve tickets within agreed SLAs, ensuring timely responses, clear progress updates and accurate resolution records. Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Engage and manage third-party providers including ISPs, VoIP platforms and carriers, ensuring effective fault escalation, progress tracking and accountability. Investigate alerts, outages and performance issues such as latency, jitter and packet loss, supporting major incident response and service restoration. Maintain and enhance technical documentation, known error records and Knowledge Base articles related to telecoms and networking solutions. Work closely with IT and Comms Specialists to improve processes, reduce escalations and strengthen service delivery. Maintain clear, professional communication with customers and stakeholders throughout the incident lifecycle. Use ticketing systems, RMM tools and third-party platforms to manage workload, prioritise tasks and maintain data accuracy. Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists where required. Deliver a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction. What We Are Looking For ICT and/or Telecoms background with service desk experience is essential. Basic understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Engineering mindset with a keen desire for problem-solving and logical fault diagnosis. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms such as Yealink, Gamma, Horizon or CallSwitch. Experience with DrayTek, Unifi, Aruba or similar networking solutions. Inclusive EMI Share Equity Scheme - own a slice of the Purple Pie. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Birthday day off. Additional day off for personal life milestones. Give Back Day for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move. We'd love to hear from you, let's chat and make something great!

Senior 2nd Line IT Support Engineer Location: London (Hybrid Working) Salary: £37,000 - £43,000 per annum (DOE) Are you an experienced 2nd Line IT Support Engineer looking to take the next step in your career? We're recruiting on behalf of a well-established and growing Managed Service Provider seeking a Senior 2nd Line Engineer to join their technical team. This is an excellent opportunity for someone who enjoys solving complex technical issues while developing their 3rd Line infrastructure skills. You'll work alongside experienced engineers, gaining exposure to a wide range of technologies with clear progression opportunities and ongoing investment in professional certifications. The Role As a Senior 2nd Line Engineer, you'll act as a key escalation point for the Service Desk, taking ownership of more complex technical issues while supporting a diverse client base. You'll bridge the gap between 2nd and 3rd Line, working on both BAU support and infrastructure projects. Key Responsibilities Provide high-quality 2nd Line technical support to a range of business clients. Troubleshoot and resolve complex desktop, server and network issues. Escalate and collaborate with the 3rd Line team where required. Assist with infrastructure upgrades, migrations and project work. Support Microsoft 365 environments, Azure and Windows Server technologies. Maintain excellent customer service and regular client communication. Produce clear technical documentation and update service tickets. Mentor junior engineers where appropriate and share technical knowledge. Technical Skills We're looking for experience with a number of the following: Microsoft 365 Azure Active Directory / Entra ID Windows Server Active Directory & Group Policy Exchange Online Intune Networking (DNS, DHCP, TCP/IP, VLANs) Hyper-V and/or VMware Backup solutions Endpoint security solutions Experience working within an MSP environment is highly desirable. What's on Offer? Salary of £37,000 - £43,000 depending on experience. Hybrid working. Clear career progression into a 3rd Line Infrastructure Engineer position. Funded training and industry-recognised certifications. Exposure to enterprise technologies and exciting infrastructure projects. Supportive and collaborative technical team. Opportunity to work with a diverse portfolio of clients. Company pension and additional employee benefits. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com.

Ser- in London is seeking a Senior 2nd Line IT Support Engineer to join a growing MSP. The role focuses on resolving complex issues, bridging 2nd and 3rd line, and supporting a diverse client base with BAU and project work. You'll work in a hybrid London environment, advancing to 3rd line infrastructure work, with funded training and certifications and exposure to enterprise tech. Salary £37,000-£43,000 depending on experience.

Senior IT Support (3rd Line) - VMware, O365, Automation Location: East Midlands Industry: IT Salary: £30,000 - £40,000 per annum + Pension, Flexi start/finish Posted: 14/08/2018 Description Senior IT Support, 3rd Line, Infrastructure Engineer, MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls - UK Technology Leader - 33-38K, East Midlands A role to kick all others into touch - Join the best of the best and push yourself to provide a first class 3rd line IT Support Service to rival all others - Easily the Best UK IT Support role available today UK Technology leader is looking for a Senior IT Support / 3rd Line Engineer to work in a busy support and service desk environment. Technical environment: MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls Responsibilities Using ITSM processes, provide in depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems. Proactively manage and monitor the "run" elements of our core IT infrastructure. Identifying and addressing faults and issues before they impact service availability. Act as a mentor and senior escalation point for 1st and 2nd level support personnel. Transition new services into early life support, ensuring handover plans and all supporting documentation is relevant and regularly kept up to date. Proactively look to improve and add efficiency to current process and exercise judgment in the decision-making process in order to provide excellent customer experience. Working with all areas of the IT Team with regards to planning and implementation of Changes and major project work. Contribute to knowledge tools and communities, and ensure learnings are shared for reuse. Be part of a team providing out of hours support via an on call rota (1 in 4). Technical Skills Extensive Windows Client and Server OS setup, configuration, deployment and management Advanced Active Directory, DNS, DHCP, Group Policy. On premise Exchange and/or Office365 Configuration. Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM) VMWare ESXi Enterprise Storage Solutions - SAN, NAS, Replication Core Networking (LAN/DC/WIFI, Switching, Routing, Firewalls) Mobile device deployment, support and management. Scripting, PowerShell, Chef Candidate Profile Experience working in a comparable role in an enterprise environment. Confident, self-motivated and passionate about the customer experience. Excellent listening, interpersonal, written, oral and presentation communication skills. A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set. Superior analytical, evaluative, and problem-solving abilities. Used to working and adhering to the ITIL Framework for Service Design, Transition and Operations. Benefits Salary: £33,000 - £38,000 plus Pension, Health, Free parking and accessible by public transport. Commute from Leicester, South Nottingham, and Derby.

Ascent People Ltd in Leamington Spa, West Midlands, is seeking a Senior IT Support Engineer (3rd line) to join a busy global technology leader environment. You will provide high-quality Windows/VMware based IT support and mentor 1st and 2nd line teams. The role requires ITSM experience, proactive infrastructure monitoring, and on-call rotation with strong customer-focus. Salary £35,000-£40,000 plus Pension, Bonus, Gym and onsite facilities.

2nd Line IT Support - 28K Location: East Midlands Industry: IT Salary: £25000 - £30000 per annum + 25 days holiday, Pension Posted: 01/08/2022 Description IT Support Engineer, IT Service Desk, up to 2nd line, Windows 10, O365, Active Directory, Exchange Online, Sharepoint, SCCM/Intune, MS Office, ITIL, Windows Server/Networks - 28K + Training. ROLE: An exciting opportunity has arisen for an IT Support Engineer (one more role available) comfortable working at 2nd line level. This successful UK MSP has been supporting clients for over 20 years. An excellent opportunity to develop your skills and cross-train. This role aims to provide across-the-board IT support to external customers throughout the length and breadth of the UK, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Office 365, SCCM/Intune, Sharepoint, Mobile Phone setups, Active Directory, VMWare / Server knowledge (not essential, will be trained). Key Accountabilities Be the first point of contact for customers Receiving, logging, and managing calls from external clients via telephone and email and Service Desk ticketing system Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up on the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Senior IT Engineer on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent) You will be a self motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 28K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Derby and Nottingham. This is an office-based role. 40 hour week. 8.30 5.30/9 6. Over time paid. Must be able to pass extensive reference/financial checks as this will be supporting large financial institutions. This client cannot provide sponsorship. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Jo Bevington Recruiter: Jo Bevington Phone: Email:

Senior IT Support Engineer - Leamington Spa - Windows / VMWare Location: West Midlands Industry: IT Salary: £35 000 - £40 000 per annum + Pension, Bonus, Gym Posted: 13/06/2016 Senior IT Support Engineer - 3rd Line Engineer. Responsible for providing a high quality 3rd line IT support service in a busy global technology leader environment. Responsibilities Use ITSM processes to provide in-depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems. Proactively manage and monitor the run elements of core IT infrastructure, identifying and addressing faults before they impact service availability. Act as a mentor and senior escalation point for 1st and 2nd level support personnel. Transition new services into early life support, ensuring handover plans and supporting documentation are relevant and up to date. Proactively look to improve processes and add efficiency, exercising judgment in decision making to provide excellent customer experience. Work with all areas of the IT Team regarding planning and implementation of changes and major project work. Contribute to knowledge tools and communities, ensuring learnings are shared for reuse. Provide out of hours support via an on call rota. Technical Skills Extensive Windows Client and Server OS set up, configuration, deployment and management. Advanced Active Directory, DNS, DHCP, Group Policy. On premise Exchange and/or Office 365 configuration. Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM). VMware ESXi. Enterprise Storage Solutions - SAN, NAS, Replication. Data Backup and Data Retention Services (Backup/Restore/Archive). Core Networking (LAN, DC, WIFI, Switching, Routing, Firewalls). Mobile device deployment, support and management. Scripting, PowerShell, Chef. Candidate Profile Experience working in a comparable role in an enterprise environment. Confident, self motivated and passionate about the customer experience. Excellent listening, interpersonal, written, oral and presentation communication skills. A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards. Superior analytical, evaluative, and problem solving abilities. Ability to prioritise and execute tasks in a high pressure environment and consistently deliver to deadlines. Experience with the ITIL Framework for Service Design, Transition and Operation. Client An organisation that has a history in the development of advanced technological software, operating a cutting edge facility commutable from Warwickshire, Banbury, Northampton, Oxford and Milton Keynes. The employer values employee retention and offers a highly motivating environment. Salary & Benefits £35 000 - £40 000 per annum, Bonus, Pension, Gym, Free parking and onsite canteen. Candidates of all ages and backgrounds will be considered for this role.

Senior IT Support Engineer - Northampton - Windows/Linux Location: East Midlands Industry: IT Salary: £33,000 - £38,000 per annum + Pension, Training Budget Role Summary Senior IT Support, 3rd Line, Infrastructure Engineer handling MS Windows, Server, Exchange, AD, Cisco, SCCM, VMware, Networking, Switches/Routers/Firewalls. Responsibilities Provide in depth technical support using ITSM processes to business users, IT colleagues, and partners. Proactively manage and monitor the core IT infrastructure, identifying and addressing faults before impacting service availability. Mentor and act as a senior escalation point for 1st and 2nd level support. Transition new services into early life support, ensuring handover plans and documentation are up to date. Improve processes and add efficiency to deliver excellent customer experience. Collaborate with the IT team on planning and implementation of changes and major projects. Contribute to knowledge tools and communities, sharing learnings for reuse. Provide out of hours support via an on call rota. Technical Skills Windows Client and Server OS setup, configuration, deployment and management. Active Directory, DNS, DHCP, Group Policy. On premise Exchange and/or Office365 configuration. Microsoft core platform/back office server technologies (Skype, Lync, SQL, SCOM, SCCM). VMware ESXi. Enterprise storage solutions - SAN, NAS, replication. Data backup and retention services. Core networking - LAN, DC, WIFI, switching, routing, firewalls. Mobile device deployment, support and management. Scripting, PowerShell, Chef. Candidate Profile Experience in a comparable enterprise environment. Confident, self motivated, and passionate about customer experience. Excellent communication skills. Methodical, structured approach to problem solving. Superior analytical and problem solving abilities. Ability to prioritise and execute tasks under high pressure and meet deadlines. Experience with ITIL framework for service design, transition and operation. Salary & Benefits £33,000 - £38,000 per annum, bonus, pension, gym membership, free parking, onsite canteen. Candidates of all ages and backgrounds will be considered for this role.

Ascent People Ltd in the East Midlands is seeking a Senior IT Support (3rd Line) to join a dynamic IT team. You will deliver in-depth 3rd line support for Windows, Office 365, VMware, AD, Cisco, SCCM and networking, while mentoring 1st/2nd line staff and ensuring smooth transition of services into live operations. Applicants should have enterprise IT experience, strong problem solving, and ITIL familiarity.

1st - 2nd Line IT Support - 28K - O365 Location: East Midlands Industry: IT Salary: £25000 - £30000 per annum + 25 days holiday, Pension Posted: 30/05/2022 Description 1st Line IT Support, (some 2nd line), IT Service Desk, IT Support, Windows 10, O365, Active Directory, Exchange Online, Sharepoint, SCCM/Intune, MS Office, ITIL, Windows Server/Networks - MSP - 25K + Training. ROLE: An exciting opportunity has arisen for a 1ST Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This successful UK MSP has been supporting clients for over 20 years. An excellent opportunity to develop your skills and cross train. This role aims to provide first level support to external customers throughout the length and breadth of the UK, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Even though this is a 1st line role, it is not a call logging job. This role is very extensive for 1st line, some companies would call this a 1st/2nd line role. Technical skills knowledge required: Windows 7/10, Office 365, SCCM/Intune, Sharepoint, Mobile Phone setups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Be the first point of contact for customers Receiving, logging, and managing calls from external clients via telephone and email and Service Desk ticketing system Escalate unresolved calls to L2 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up on the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Senior IT Engineer on any issue that could significantly impact the business Candidate Profile 12 months + IT Service Desk You will be a self motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem solving ability A strong sense of urgency and the ability to multi task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Loughborough, and Nuneaton. This is an office based role. 40 hour week. 8.30 5.30/9-6. Over time paid. Must be able to pass extensive reference/financial checks as this will be supporting large financial institutions. This client cannot provide sponsorship. Candidates of all ages and backgrounds will be considered.

ME+EM is seeking an experienced IT technician to provide second-line support and maintain the stability of our Office IT environment in West London. You will investigate, diagnose, and resolve complex issues, while keeping users informed and upholding SLAs. The role involves server and network maintenance, patching, backups, documentation, and collaboration with vendors on upgrades. A proactive mindset and strong customer service are essential, with mentoring for 1st line engineers.

Senior Citrix Support Engineer Location: Central London (Office Based - 5 Days Per Week) Salary: 50,000 - 60,000 Contract: Permanent, Full-Time We're working with a well-established organisation seeking an experienced Senior Citrix Support Engineer to join its internal technology team. This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business. You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service. This opportunity would suit someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies. Key Responsibilities Provide high-quality IT support to users across the business. Deliver an outstanding customer experience, acting as a trusted point of contact for technical support. Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications. Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies. Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels. Administer and support Microsoft Active Directory, Entra ID and Microsoft 365. Configure and support Windows devices, user accounts and permissions. Diagnose and resolve hardware, software, networking and desktop support issues. Support user onboarding, offboarding and device provisioning. Work collaboratively with internal IT colleagues and third-party suppliers. Create and maintain technical documentation and knowledge base articles. Contribute to continuous improvement across the IT support function. Required Experience Previous experience as a Senior IT Support Engineer, Senior Citrix Support Engineer, Infrastructure Support Engineer, Desktop Support Engineer, EUC Engineer or similar. Strong hands-on experience supporting and troubleshooting Citrix environments. Experience working at 3rd Line level within an enterprise support environment. Administration of Active Directory and Microsoft Entra ID. Good working knowledge of Microsoft 365. Experience working within a busy, ticket-driven IT support environment. Strong troubleshooting skills across Windows desktop technologies and end-user devices. Excellent communication and stakeholder management skills. A customer-first approach with a genuine passion for delivering outstanding IT support. Desirable Experience Citrix Cloud or Citrix DaaS. Citrix Director and Citrix Studio. Windows Server administration. Microsoft Intune or Endpoint Manager. ServiceNow or similar ITSM platforms. ITIL Foundation. Relevant Microsoft or Citrix certifications. What's on Offer Competitive salary of 50,000 - 60,000 plus benefits. A varied and rewarding role supporting a diverse user base. Exposure to modern Microsoft and Citrix technologies. Ongoing learning and professional development. Supportive and collaborative team environment. Excellent opportunities for career progression. If you have strong Citrix support experience and enjoy delivering high-quality technical support in a hands-on environment, we'd love to hear from you.

About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH's IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring its fit for purpose and provides the correct level of reporting on ticket and SLAs Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. Support defining the strategic direction for the IT end user support model and creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments. What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites. Ability to influence and drive change Personally Effective - organisational skills, ability to prioritise and delegate. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Job Title: Salesforce Technical Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Edinburgh and Leeds) ranging from £60,700 to 85,000 and London from £66,600 to £95,000 per annum (salary offered will be based on skills and experience) This role is graded as: Lead Associate - Regulatory We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Systems team delivers the systems that enable the FCA to be a more effective and smarter regulator. Role responsibilities Design and develop customised Salesforce solutions using declarative tools, Apex code, Lightning Web Components (LWC), and other platform features to enhance CRM functionality Deliver performant software to user story specifications, in line with coding standards, within a high-functioning agile development team and DevOps framework Identify opportunities for product innovation and shape design proposals to take these forward, supporting innovation at a product level where this delivers quick wins and business benefit, and remains within the boundaries of the product roadmap Produce design papers, review design proposals and design decisions, and provide technical guidance to engineering teams Perform QA reviews of solutions, supporting performance and penetration testing. Resolve complex technical challenges and articulate complex problems in simple terms to a range of stakeholders Participate in design authority forums and mentor junior engineers Identify integration options and resolve integration challenges; support integration and functional testing to ensure conformance to business acceptance and readiness criteria; identify and respond to capacity, licensing, and security risks; and ensure service design outcomes are aligned with the FCA risk appetite Skills required Minimum: Experience designing, building, and supporting Salesforce solutions using declarative configuration, Apex, and Lightning Web Components (LWC), with the ability to troubleshoot complex issues, optimise performance, and manage technical debt to ensure system stability and reusability Demonstrated experience providing technical leadership, including mentoring engineers, conducting code reviews, and contributing to delivery through effective documentation, estimation, testing (unit and integration), and participation in agile planning activities Practical experience with Git-based version control, including resolving merge conflicts, supporting deployments, and managing defects to maintain high-quality, scalable systems Essential: Salesforce certified: Platform App Builder, Advanced Administrator, JavaScript Developer I, Platform Developer I/II, Experience Cloud Consultant, and Service Cloud Consultant Current with Salesforce updates, new features, and industry best practices, with the ability to recommend innovative solutions Experience working with industry-standard software design patterns and applying them effectively Problem-solving ability, with the confidence to recommend and make final decisions to restore functionality and maintain system use Methodical, strategic, and pragmatic thinker, focused on outcomes and the bigger picture, with the ability to constructively question established approaches Experience in Salesforce development, alongside experience with frameworks (e.g. FFLIB) and DevOps tools (e.g. Copado, GitHub) Demonstrated coaching and mentoring skills, with experience guiding peers and specialist teams, promoting digital products within organisations, and overseeing innovation initiatives Benefits 25 days annual leave plus bank holidays Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors) Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary Private healthcare with Bupa, income protection, and 24/7 Employee Assistance 35 hours of paid volunteering annually A flexible benefits scheme designed around your lifestyle Our values & culture Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. Useful information and timeline Advert Closing: 2nd August at 11:59pm CV Review/Shortlist: 4th August First Stage Interviews: w/c 10th August Second Stage: w/c 17th August At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.

2nd/3rd Line IT Support Engineer An established and highly respected IT services provider is looking for an experienced 2nd/3rd Line IT Support Engineer to join its growing technical team. With over four decades of success, this business has built a reputation for delivering reliable, high-quality IT solutions while maintaining a supportive, close-knit team culture. This is an excellent opportunity for a senior IT professional who enjoys solving complex technical challenges, working with a broad range of technologies, and playing a key role in maintaining and improving client infrastructure. Key Responsibilities Providing advanced troubleshooting and resolution for escalated technical issues Managing and maintaining servers, virtualisation platforms, storage, and network infrastructure Supporting Microsoft 365, Azure AD, and Active Directory environments Administering Windows Server technologies, including DNS, DHCP, and Group Policy Configuring and maintaining firewalls, switches, VPNs, and network services Performing root cause analysis and implementing long-term solutions Supporting patch management, system updates, and security hardening Contributing to infrastructure upgrades, migrations, and new technology deployments Creating and maintaining technical documentation and knowledge base articles Mentoring junior engineers and providing technical guidance Ensuring systems meet security, compliance, and operational requirements Skills & Knowledge Minimum 5 years' IT experience, including experience in a senior technical support role Strong knowledge of Windows Server and Desktop operating systems Experience with Active Directory, Group Policy, DNS, and DHCP Strong understanding of Microsoft 365, Exchange Online, SharePoint, and Teams Experience with Hyper V and virtualisation technologies Knowledge of Azure AD, hybrid environments, and identity management Strong networking knowledge, including TCP/IP, VLANs, routing, VPNs, and firewalls Experience with backup, disaster recovery, and business continuity solutions Knowledge of antivirus and email security technologies Excellent troubleshooting and problem solving skills Strong communication and customer service skills Full UK driving licence Ability to reliably commute to Hull and the surrounding areas Desirable: Experience supporting macOS, iOS, or Android devices Knowledge of Sage, Xero, or other business applications Experience with VoIP telephony systems Familiarity with Ubiquiti and SonicWall technologies Experience using monitoring tools Understanding of ITIL processes Relevant Microsoft, Cisco, CompTIA, or similar certifications Key Info Location: Hull, HU3 Wage: £35k-£39,995k per year About the Employer As a 2nd/3rd Line IT Support Engineer, you will act as a senior escalation point for technical issues, providing advanced support across server, network, cloud, and security environments. You will also contribute to IT projects, mentor junior engineers, and help ensure clients receive an exceptional level of service. This role offers exposure to modern technologies and the opportunity to work on a variety of infrastructure, migration, and improvement projects. Join a friendly, supportive, and collaborative team Work for a well established business with over 40 years of success Opportunities for professional development and certifications Exposure to a wide variety of technologies and projects Company vehicle and mobile phone provided Free onsite parking Competitive salary based on experience If you're a proactive IT professional who enjoys taking ownership of technical challenges and wants to be part of a business that values teamwork, expertise, and continuous improvement, we'd love to hear from you. Please send your CV and Cover Letter with the reference number 23432 to

Hull Business Training Centre is seeking a 2nd/3rd Line IT Support Engineer. This key position involves advanced troubleshooting, server management, and mentoring junior staff. Ideal candidates will have a minimum of 5 years in IT support with proficiency in technologies like Windows Server and Microsoft 365. The role offers a competitive salary (£35k-£39,995) and include benefits like a company vehicle, mobile phone, and professional development opportunities. If you are a proactive IT professional, we encourage you to apply!

Technical Standards Manager Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next. This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two. You've likely come from a service desk background, reached around 2nd line, and found yourself naturally gravitating toward the clients who needed more than a ticket resolved. You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table. Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket? Do you enjoy building genuine working relationships with clients and understanding how their business actually operates? Have you been looking for a role where your technical knowledge and your people skills matter equally? This is a role with real ownership. You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do. At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for. Duties and Responsibilities Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment Develop and maintain accurate documentation, including network diagrams, system records, and asset information Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist Identify and flag risks in client environments before they become incidents Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders Required Experience / Skills Proven experience at 2nd line IT support level or above Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure A natural relationship builder, confident, personable, and able to earn trust quickly Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients Organised and thorough, with an instinct for documentation and keeping things in order A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them Comfortable working independently and managing your own time across a varied client portfolio Full UK driving licence required, pool cars available Desirable Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms Experience in an MSP environment is a strong advantage Location & Hours Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 Friday: 08:00 to 17:30 Salary: £30,000 to £40,000 dependent on experience.