Senior IT Support Engineer - Leamington Spa - Windows/VMWare

Location: West Midlands

Industry: IT

Salary: £35 000 - £40 000 per annum + Pension, Bonus, Gym

Posted: 13/06/2016

Senior IT Support Engineer - 3rd Line Engineer. Responsible for providing a high quality 3rd line IT support service in a busy global technology leader environment.

• Use ITSM processes to provide in-depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems.
• Proactively manage and monitor the run elements of core IT infrastructure, identifying and addressing faults before they impact service availability.
• Act as a mentor and senior escalation point for 1st and 2nd level support personnel.
• Transition new services into early life support, ensuring handover plans and supporting documentation are relevant and up to date.
• Proactively look to improve processes and add efficiency, exercising judgment in decision making to provide excellent customer experience.
• Work with all areas of the IT Team regarding planning and implementation of changes and major project work.
• Contribute to knowledge tools and communities, ensuring learnings are shared for reuse.
• Provide out of hours support via an on call rota.

• Extensive Windows Client and Server OS set up, configuration, deployment and management.
• Advanced Active Directory, DNS, DHCP, Group Policy.
• On premise Exchange and/or Office 365 configuration.
• Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM).
• VMware ESXi.
• Enterprise Storage Solutions - SAN, NAS, Replication.
• Data Backup and Data Retention Services (Backup/Restore/Archive).
• Core Networking (LAN, DC, WIFI, Switching, Routing, Firewalls).
• Mobile device deployment, support and management.
• Scripting, PowerShell, Chef.

• Experience working in a comparable role in an enterprise environment.
• Confident, self motivated and passionate about the customer experience.
• Excellent listening, interpersonal, written, oral and presentation communication skills.
• A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards.
• Superior analytical, evaluative, and problem solving abilities.
• Ability to prioritise and execute tasks in a high pressure environment and consistently deliver to deadlines.
• Experience with the ITIL Framework for Service Design, Transition and Operation.

An organisation that has a history in the development of advanced technological software, operating a cutting edge facility commutable from Warwickshire, Banbury, Northampton, Oxford and Milton Keynes. The employer values employee retention and offers a highly motivating environment.

£35 000 - £40 000 per annum, Bonus, Pension, Gym, Free parking and onsite canteen.

Candidates of all ages and backgrounds will be considered for this role.