Citrix Engineer

Location: Central London (Office Based - 5 Days Per Week)

Salary: 50,000 - 60,000

Contract: Permanent, Full-Time

We're working with a well-established organisation seeking an experienced Senior Citrix Support Engineer to join its internal technology team.

This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business.

You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service.

This opportunity would suit someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies.

• Provide high-quality IT support to users across the business.
• Deliver an outstanding customer experience, acting as a trusted point of contact for technical support.
• Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications.
• Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies.
• Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels.
• Administer and support Microsoft Active Directory, Entra ID and Microsoft 365.
• Configure and support Windows devices, user accounts and permissions.
• Diagnose and resolve hardware, software, networking and desktop support issues.
• Support user onboarding, offboarding and device provisioning.
• Work collaboratively with internal IT colleagues and third-party suppliers.
• Create and maintain technical documentation and knowledge base articles.
• Contribute to continuous improvement across the IT support function.

• Previous experience as a Senior IT Support Engineer, Senior Citrix Support Engineer, Infrastructure Support Engineer, Desktop Support Engineer, EUC Engineer or similar.
• Strong hands-on experience supporting and troubleshooting Citrix environments.
• Experience working at 3rd Line level within an enterprise support environment.
• Administration of Active Directory and Microsoft Entra ID.
• Good working knowledge of Microsoft 365.
• Experience working within a busy, ticket-driven IT support environment.
• Strong troubleshooting skills across Windows desktop technologies and end-user devices.
• Excellent communication and stakeholder management skills.
• A customer-first approach with a genuine passion for delivering outstanding IT support.

• Citrix Cloud or Citrix DaaS.
• Citrix Director and Citrix Studio.
• Windows Server administration.
• Microsoft Intune or Endpoint Manager.
• ServiceNow or similar ITSM platforms.
• ITIL Foundation.
• Relevant Microsoft or Citrix certifications.

• Competitive salary of 50,000 - 60,000 plus benefits.
• A varied and rewarding role supporting a diverse user base.
• Exposure to modern Microsoft and Citrix technologies.
• Ongoing learning and professional development.
• Supportive and collaborative team environment.
• Excellent opportunities for career progression.

If you have strong Citrix support experience and enjoy delivering high-quality technical support in a hands-on environment, we'd love to hear from you.