ME+EM is seeking an experienced IT technician to provide second-line support and maintain the stability of our Office IT environment in West London. You will investigate, diagnose, and resolve complex issues, while keeping users informed and upholding SLAs.
The role involves server and network maintenance, patching, backups, documentation, and collaboration with vendors on upgrades. A proactive mindset and strong customer service are essential, with mentoring for 1st line engineers.