2nd Line IT Support - 28K

Location: East Midlands

Industry: IT

Salary: £25000 - £30000 per annum + 25 days holiday, Pension

Posted: 01/08/2022

IT Support Engineer, IT Service Desk, up to 2nd line, Windows 10, O365, Active Directory, Exchange Online, Sharepoint, SCCM/Intune, MS Office, ITIL, Windows Server/Networks - 28K + Training.

ROLE: An exciting opportunity has arisen for an IT Support Engineer (one more role available) comfortable working at 2nd line level. This successful UK MSP has been supporting clients for over 20 years. An excellent opportunity to develop your skills and cross-train.

This role aims to provide across-the-board IT support to external customers throughout the length and breadth of the UK, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives.

Technical skills knowledge required: Windows 7/10, Office 365, SCCM/Intune, Sharepoint, Mobile Phone setups, Active Directory, VMWare / Server knowledge (not essential, will be trained).

• Be the first point of contact for customers
• Receiving, logging, and managing calls from external clients via telephone and email and Service Desk ticketing system
• Escalate unresolved calls to L3 and infrastructure support team
• Maintaining an Asset Database and tracking changes
• Take ownership of user problems and follow up on the status, communicating progress in a timely manner
• Publishing support documentation to assist staff with requests for information
• Report to Senior IT Engineer on any issue that could significantly impact the business

• 2 years + IT Service Desk (or equivalent)
• You will be a self motivated achiever who gains satisfaction from providing excellent customer service
• Excellent communication skills and telephone manner
• Excellent organisational & problem solving ability
• A strong sense of urgency and the ability to multi task effectively
• Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding

SALARY: 28K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Derby and Nottingham. This is an office-based role. 40 hour week. 8.30 5.30/9 6. Over time paid.

Must be able to pass extensive reference/financial checks as this will be supporting large financial institutions. This client cannot provide sponsorship.

Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy.

Recruiter: Jo Bevington

Phone:

Email: