Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Business Development Manager Manchester / North West £45-£50k basic DOE + £70-100k OTE Company car/allowance + excellent benefits Do you have a successful background in new business field sales? Can you generate your own leads, build relationships, present and convert new spend accounts? Interested in working for one of the leading businesses in their field with strong progression and personal development plans? This is an excellent opportunity for an experienced field sales professional / business development manager to join a leading business with a national footprint with the focus on winning new customers, developing opportunities and building long-term relationships through a consultative sales approach. Role overview: Generate and win new business within your territory Build and manage a strong sales pipeline Conduct customer meetings and site visits Deliver tailored packaging solutions Re-engage dormant/lapsed accounts Work closely with internal support teams and utilise CRM systems effectively What we're looking for: Minimum 2 years' B2B field sales experience Proven success in new business sales Strong cold calling and prospecting skills Consultative and commercially focused approach Experience selling consumable products preferred (packaging, PPE, workwear, hygiene, industrial or office supplies) Full UK driving licence What's on offer Up to £50,000 basic salary Uncapped bonus scheme (OTE up to 100% of salary) Company car or allowance 25 days holiday + bank holidays Pension & flexible benefits package Excellent training and career progression opportunities If you're a driven sales professional looking to join a market-leading business with genuine progression opportunities, apply now!
26/05/2026
Full time
Business Development Manager Manchester / North West £45-£50k basic DOE + £70-100k OTE Company car/allowance + excellent benefits Do you have a successful background in new business field sales? Can you generate your own leads, build relationships, present and convert new spend accounts? Interested in working for one of the leading businesses in their field with strong progression and personal development plans? This is an excellent opportunity for an experienced field sales professional / business development manager to join a leading business with a national footprint with the focus on winning new customers, developing opportunities and building long-term relationships through a consultative sales approach. Role overview: Generate and win new business within your territory Build and manage a strong sales pipeline Conduct customer meetings and site visits Deliver tailored packaging solutions Re-engage dormant/lapsed accounts Work closely with internal support teams and utilise CRM systems effectively What we're looking for: Minimum 2 years' B2B field sales experience Proven success in new business sales Strong cold calling and prospecting skills Consultative and commercially focused approach Experience selling consumable products preferred (packaging, PPE, workwear, hygiene, industrial or office supplies) Full UK driving licence What's on offer Up to £50,000 basic salary Uncapped bonus scheme (OTE up to 100% of salary) Company car or allowance 25 days holiday + bank holidays Pension & flexible benefits package Excellent training and career progression opportunities If you're a driven sales professional looking to join a market-leading business with genuine progression opportunities, apply now!
Introduction Together, we re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions. Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you ll both take pride in and feel passionate about. Job Description Our Digital Future is a core Heathrow beacon, driving airport-wide transformation to become a digitally integrated, data-led airport by 2031, delivering greater resilience, efficiency and growth. Delivered with Data and Tech, it underpins strategic and organisational change. The Senior Digital Strategy Manager, will report to the Digital Transformation Director with a dotted line to the Head of Strategy and will drive the development of the digital transformation strategy in line with Heathrow s priorities, customer needs and rapid technological change. Your role will involve Stay informed on external trends in technology, data and AI, using insights to shape Heathrow s digital strategy Review and evolve the Digital Future vision, ensuring alignment with corporate strategy, priorities and KPIs Partner with business functions to define robust business cases for key digital products and services Co-develop and maintain a 36 month strategic roadmap for Digital Transformation Support delivery by enabling effective tracking, reporting and realisation of financial and non-financial benefits Lead governance activities including budgeting alignment, QBRs, regulatory inputs and senior stakeholder engagement These skills are essential Experience defining and owning digital transformation strategy (industry, consultancy or both) Experience across large, asset-intensive, engineering or complex operational environments Experience working in transformation functions alongside delivery-focused teams Strong experience supporting programme reporting, particularly on realised outcomes Skilled in facilitation, leading cross seniority workshops to shape strategy Proven ability to support executive decision-making and trade-offs across digital priorities About us With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you d expect to see in a city and more. Tech at Heathrow isn t typical the scale and non-stop nature of our airport make it truly unique. Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure. Every day will test your skills and give you the opportunity to make your mark. We re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses. It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won t find anywhere else. Apply Before 03/06/2026, 23:59
26/05/2026
Full time
Introduction Together, we re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions. Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you ll both take pride in and feel passionate about. Job Description Our Digital Future is a core Heathrow beacon, driving airport-wide transformation to become a digitally integrated, data-led airport by 2031, delivering greater resilience, efficiency and growth. Delivered with Data and Tech, it underpins strategic and organisational change. The Senior Digital Strategy Manager, will report to the Digital Transformation Director with a dotted line to the Head of Strategy and will drive the development of the digital transformation strategy in line with Heathrow s priorities, customer needs and rapid technological change. Your role will involve Stay informed on external trends in technology, data and AI, using insights to shape Heathrow s digital strategy Review and evolve the Digital Future vision, ensuring alignment with corporate strategy, priorities and KPIs Partner with business functions to define robust business cases for key digital products and services Co-develop and maintain a 36 month strategic roadmap for Digital Transformation Support delivery by enabling effective tracking, reporting and realisation of financial and non-financial benefits Lead governance activities including budgeting alignment, QBRs, regulatory inputs and senior stakeholder engagement These skills are essential Experience defining and owning digital transformation strategy (industry, consultancy or both) Experience across large, asset-intensive, engineering or complex operational environments Experience working in transformation functions alongside delivery-focused teams Strong experience supporting programme reporting, particularly on realised outcomes Skilled in facilitation, leading cross seniority workshops to shape strategy Proven ability to support executive decision-making and trade-offs across digital priorities About us With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you d expect to see in a city and more. Tech at Heathrow isn t typical the scale and non-stop nature of our airport make it truly unique. Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure. Every day will test your skills and give you the opportunity to make your mark. We re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses. It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won t find anywhere else. Apply Before 03/06/2026, 23:59
As our Business Systems Manager, you will play a key part in running, supporting, and evolving Riverford s ERP and wider business systems landscape. Work with us at Riverford, and join a thriving employee-owned business Be part of a supportive, down-to-earth and solutions driven tech team Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We re not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued. Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you ll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking. Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals. As our Business Systems Manager, you ll help shape Riverford s future. As our Business Systems Manager, you will play a key part in running, supporting, and evolving Riverford s ERP and wider business systems landscape. This is a leadership role within our Enterprise Solutions team that combines technical leadership, team development, and hands-on problem solving. You ll work closely with analysts, architects, engineers, data specialists, business stakeholders, and external partners to deliver technology that supports Riverford s operational and strategic goals. As part of a major digital transformation programme, we are implementing a new ERP platform, IFS Cloud, while continuing to operate legacy systems. You will play a central role in ensuring a smooth transition by maintaining stability in existing systems, supporting the implementation, and developing the capability needed to operate and evolve the new platform in the future. Salary: Up to £65k per annum DOE Location - We encourage flexitime and hybrid working, based at Wash Farm, Buckfastleigh, Devon, TQ11 0JU. Hours - 40 hours per week, Monday to Friday, different working patterns can be considered. What You ll Bring Ability to lead and develop a small technical team. Experience working with IFS ERP (IFS Cloud preferred). Proven experience managing ERP and/or other business systems across BAU support, maintenance, and continual improvement. Thorough understanding of at least one end to end business processes e.g. finance, HR, supply chain, manufacturing etc. Effective management of internal stakeholders, third party software vendors, and partners. Balancing leadership, stakeholder management, and hands-on technical work. Any of these are a plus Experience of ERP implementation or major transformation programmes (including transition to BAU). Experience working in a Retail, Manufacturing, or B2C environment. Experience with RELEX or similar enterprise forecasting and planning tools. What We re Looking For Technical Leadership: Brings significant ERP expertise and helps an already capable team continue to grow in confidence and capability. Collaboration: Works effectively across engineering, data, business, and external partners. Pragmatism: Balances ideal system design with practical operational realities. Problem Solving: Comfortable diagnosing and resolving complex system and process issues. Ownership: Takes responsibility for system performance, stability, and evolution. Values Alignment: Aligns with Riverford s values and employee-owned culture. Ability to lead the team but be hands on when required. Application Process: We re reviewing applications on a rolling basis and may close the advert early, so we encourage you to apply soon.
26/05/2026
Full time
As our Business Systems Manager, you will play a key part in running, supporting, and evolving Riverford s ERP and wider business systems landscape. Work with us at Riverford, and join a thriving employee-owned business Be part of a supportive, down-to-earth and solutions driven tech team Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We re not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued. Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you ll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking. Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals. As our Business Systems Manager, you ll help shape Riverford s future. As our Business Systems Manager, you will play a key part in running, supporting, and evolving Riverford s ERP and wider business systems landscape. This is a leadership role within our Enterprise Solutions team that combines technical leadership, team development, and hands-on problem solving. You ll work closely with analysts, architects, engineers, data specialists, business stakeholders, and external partners to deliver technology that supports Riverford s operational and strategic goals. As part of a major digital transformation programme, we are implementing a new ERP platform, IFS Cloud, while continuing to operate legacy systems. You will play a central role in ensuring a smooth transition by maintaining stability in existing systems, supporting the implementation, and developing the capability needed to operate and evolve the new platform in the future. Salary: Up to £65k per annum DOE Location - We encourage flexitime and hybrid working, based at Wash Farm, Buckfastleigh, Devon, TQ11 0JU. Hours - 40 hours per week, Monday to Friday, different working patterns can be considered. What You ll Bring Ability to lead and develop a small technical team. Experience working with IFS ERP (IFS Cloud preferred). Proven experience managing ERP and/or other business systems across BAU support, maintenance, and continual improvement. Thorough understanding of at least one end to end business processes e.g. finance, HR, supply chain, manufacturing etc. Effective management of internal stakeholders, third party software vendors, and partners. Balancing leadership, stakeholder management, and hands-on technical work. Any of these are a plus Experience of ERP implementation or major transformation programmes (including transition to BAU). Experience working in a Retail, Manufacturing, or B2C environment. Experience with RELEX or similar enterprise forecasting and planning tools. What We re Looking For Technical Leadership: Brings significant ERP expertise and helps an already capable team continue to grow in confidence and capability. Collaboration: Works effectively across engineering, data, business, and external partners. Pragmatism: Balances ideal system design with practical operational realities. Problem Solving: Comfortable diagnosing and resolving complex system and process issues. Ownership: Takes responsibility for system performance, stability, and evolution. Values Alignment: Aligns with Riverford s values and employee-owned culture. Ability to lead the team but be hands on when required. Application Process: We re reviewing applications on a rolling basis and may close the advert early, so we encourage you to apply soon.
We are currently looking to recruit temporay despatch operatives for our cable manufacturing facility in Wrexham. Reporting to the team leader.The successful applicant will be able to demonstrate a commitment to continual improvement in safety, quality and productivity in all areas of manufacturing.As a Despatch Operative you will:Ensure that H&S awareness is present at all timesCut and pack cable drums to designated Customer lengthsData inputting into SAPHousekeeping within the Internal & External Areas around DespatchManeuvering of drums around the Despatch Area using an FLTSuccessful applicant will havePossess a high level of drive and energy, with a strong safety mindsetSelf-starter, positive and proactive attitude, prepared to take the initiative and works well under pressureTeam worker with good communication skillsFLT experience preferable but not essential as training will be givenHours of workWorking on a 2 shift roster (6am-2pm/2pm-10pm)Full training will be provided for all new starters as well as future opportunities to progress and develop further.Other details25 days holiday plus statutory holidaysDefined Contribution pension scheme and generous life assuranceYes Share Scheme - annual enrolmentHealth Care Cash Plan - scheme which provides reimbursement of optical, dental and chiropody fees up to set limits.24/7 free and confidential employee counselling serviceOn-line Language Learning AccessEnhanced maternity and paternity leave and payGenerous sick pay arrangementsO2 Mobile DiscountsDell Advantage discountsRewards Portal - discounts on major retailersCycle to work schemeFree onsite parkingTransition to Retirement PolicyFree Flu JabLocation detailsThis role is based at our Wrexham site, the address of which is Oak Road, Wrexham Industrial Estate, Wrexham, LL13 9PH. We are able to offer free car parking next to the site.Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.Visit our DE&I Page to learn more about Prysmian's commitments.Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
26/05/2026
Full time
We are currently looking to recruit temporay despatch operatives for our cable manufacturing facility in Wrexham. Reporting to the team leader.The successful applicant will be able to demonstrate a commitment to continual improvement in safety, quality and productivity in all areas of manufacturing.As a Despatch Operative you will:Ensure that H&S awareness is present at all timesCut and pack cable drums to designated Customer lengthsData inputting into SAPHousekeeping within the Internal & External Areas around DespatchManeuvering of drums around the Despatch Area using an FLTSuccessful applicant will havePossess a high level of drive and energy, with a strong safety mindsetSelf-starter, positive and proactive attitude, prepared to take the initiative and works well under pressureTeam worker with good communication skillsFLT experience preferable but not essential as training will be givenHours of workWorking on a 2 shift roster (6am-2pm/2pm-10pm)Full training will be provided for all new starters as well as future opportunities to progress and develop further.Other details25 days holiday plus statutory holidaysDefined Contribution pension scheme and generous life assuranceYes Share Scheme - annual enrolmentHealth Care Cash Plan - scheme which provides reimbursement of optical, dental and chiropody fees up to set limits.24/7 free and confidential employee counselling serviceOn-line Language Learning AccessEnhanced maternity and paternity leave and payGenerous sick pay arrangementsO2 Mobile DiscountsDell Advantage discountsRewards Portal - discounts on major retailersCycle to work schemeFree onsite parkingTransition to Retirement PolicyFree Flu JabLocation detailsThis role is based at our Wrexham site, the address of which is Oak Road, Wrexham Industrial Estate, Wrexham, LL13 9PH. We are able to offer free car parking next to the site.Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.Visit our DE&I Page to learn more about Prysmian's commitments.Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
Recruitment Delivery Consultant (Onsite) - Driving & Logistics Location: Fully onsite, Rugby (CV21 1HA) If you enjoy managing a contingent workforce onsite, being the go to person for both clients and colleagues, and building strong, lasting relationships this could be the perfect role for you. If you have an understanding or experience of HGV licences, protocol or can quickly become comfortable being trained, we want to hear from you! Role Purpose We're looking for a hands on Onsite Coordinator to provide daily, on the ground support at a major national logistics and FMCG client. You'll act as the key point of contact for both the client and the workforce, ensuring smooth day to day operations, strong engagement, and consistent delivery against KPIs and SLAs. Workforce Engagement & Onsite Support Be the primary onsite contact for associates, maintaining strong daily visibility. Build trusted relationships to support engagement, welfare and retention. Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances). Promote a positive safety culture. Fulfilment Support labour planning for HGV drivers, dray teams and wider operational roles. Deliver or support site inductions and onboarding. Work with the central recruitment team to maintain a strong, compliant talent pipeline. Identify and elevate issues affecting fulfilment (e.g., skill gaps, attendance patterns). Support monitoring of driver compliance (WTD, licence checks, shift patterns). Client Engagement & Operational Support Maintain strong relationships with Transport Managers and site leadership. Provide updates on workforce sentiment, risk areas and operational pressures. Escalate wellbeing and safety concerns. Contribute to continuous improvement and consistent service delivery. Administration & Reporting Support payroll accuracy and timely submission. Maintain accurate workforce and ER records. Produce basic MI on attendance, performance and retention. Ensure compliance with client processes and safety standards. Skills & Experience Strong people skills with the ability to build rapport quickly. Confident handling sensitive conversations and resolving issues at pace. Highly organised with good attention to detail. Resilient, adaptable and effective in fast paced operational environments. Experience in driving, logistics or industrial recruitment strongly desirable. Experience with HGV drivers or driver compliance is a significant advantage. Full UK driving licence required. What's In It for You Competitive salary + quarterly bonuses 24 Day's holiday (rising to 27) + birthday off, plus option to buy more Private medical, dental and wellbeing benefits Pension with increasing contributions Early finish Fridays, volunteering days & exclusive discounts Supportive, inclusive culture focused on development About Manpower Manpower is a global leader in contingent staffing and permanent recruitment. Recognised as one of the world's most ethical companies for the 16th time, we're committed to doing business the right way and creating an inclusive environment where everyone belongs. Applicants must be based in the UK with full right to work. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
26/05/2026
Full time
Recruitment Delivery Consultant (Onsite) - Driving & Logistics Location: Fully onsite, Rugby (CV21 1HA) If you enjoy managing a contingent workforce onsite, being the go to person for both clients and colleagues, and building strong, lasting relationships this could be the perfect role for you. If you have an understanding or experience of HGV licences, protocol or can quickly become comfortable being trained, we want to hear from you! Role Purpose We're looking for a hands on Onsite Coordinator to provide daily, on the ground support at a major national logistics and FMCG client. You'll act as the key point of contact for both the client and the workforce, ensuring smooth day to day operations, strong engagement, and consistent delivery against KPIs and SLAs. Workforce Engagement & Onsite Support Be the primary onsite contact for associates, maintaining strong daily visibility. Build trusted relationships to support engagement, welfare and retention. Handle attendance issues, welfare concerns and ER matters (RTWIs, investigations, grievances). Promote a positive safety culture. Fulfilment Support labour planning for HGV drivers, dray teams and wider operational roles. Deliver or support site inductions and onboarding. Work with the central recruitment team to maintain a strong, compliant talent pipeline. Identify and elevate issues affecting fulfilment (e.g., skill gaps, attendance patterns). Support monitoring of driver compliance (WTD, licence checks, shift patterns). Client Engagement & Operational Support Maintain strong relationships with Transport Managers and site leadership. Provide updates on workforce sentiment, risk areas and operational pressures. Escalate wellbeing and safety concerns. Contribute to continuous improvement and consistent service delivery. Administration & Reporting Support payroll accuracy and timely submission. Maintain accurate workforce and ER records. Produce basic MI on attendance, performance and retention. Ensure compliance with client processes and safety standards. Skills & Experience Strong people skills with the ability to build rapport quickly. Confident handling sensitive conversations and resolving issues at pace. Highly organised with good attention to detail. Resilient, adaptable and effective in fast paced operational environments. Experience in driving, logistics or industrial recruitment strongly desirable. Experience with HGV drivers or driver compliance is a significant advantage. Full UK driving licence required. What's In It for You Competitive salary + quarterly bonuses 24 Day's holiday (rising to 27) + birthday off, plus option to buy more Private medical, dental and wellbeing benefits Pension with increasing contributions Early finish Fridays, volunteering days & exclusive discounts Supportive, inclusive culture focused on development About Manpower Manpower is a global leader in contingent staffing and permanent recruitment. Recognised as one of the world's most ethical companies for the 16th time, we're committed to doing business the right way and creating an inclusive environment where everyone belongs. Applicants must be based in the UK with full right to work. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Description At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. ABOUT THIS ROLE We are looking for dynamic and motivated Business Development Managers to join our expanding team. As a BDM in Corporate Sales your role will be to both identify and develop new business relationships and successfully send the expected amount of quality new clients to the Dealing Team to manage thereafter. OUR PRINCIPLES AMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community ROLES & RESPONSIBILITIES Identify new leads: Lead sourcing and identification of prospective clients (e.g. Internet research, CRM, LinkedIn, Networking) Investigate & identify: Conduct initial fact-find and qualification to identify application for XE services Understand your client: Obtain detailed understanding of prospect client's FX requirements CRM Database: Record and maintain accurate records on CRM database and maintain and update sales pipelines to report to Team Lead HoC. Innovative ideas: Ensure personal commitment to the origination of sales ideas and execution of sales campaigns Sales Reporting: Monthly and quarterly individual sales performance reporting Explain FABs (features, advantages and benefits) of corporate services to decision maker(s) Currency audits: Conduct currency audits or rate comparisons (trade analysis) for prospective clients Client meetings: Book meetings and appointments for field sales to present our services Internal Relationships: Working with Credit team (where required) to agree facilities for new clients On-boarding checks: Complete on-boarding and account opening for new clients Working effectively across teams: Perform timely and efficient hand-over of new clients to service delivery team (Dealing Team) POSITION REQUIREMENTS Sales experience: Minimum of 3 years industry experience in a (FX) sales role. Targets & KPI'S: Strong track record of outperformance relative to targeted KPIs. Resilient and fast paced: Ability to work within a fast-paced result driven sales environment. PERKS & BENEFITS Competitive Salary & Discretionary Bonus 23 days annual leave increasing with each year of service (capped at 28 days) Paid day off for your Birthday 4% employer pension contribution Discounted Euronet Employee Share Purchase Plan (ESPP) Life Cover, Income Protections Scheme & Critical Illness cover Healthcare Plumm Mental Health and Wellbeing We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects. The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
26/05/2026
Full time
Description At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. ABOUT THIS ROLE We are looking for dynamic and motivated Business Development Managers to join our expanding team. As a BDM in Corporate Sales your role will be to both identify and develop new business relationships and successfully send the expected amount of quality new clients to the Dealing Team to manage thereafter. OUR PRINCIPLES AMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community ROLES & RESPONSIBILITIES Identify new leads: Lead sourcing and identification of prospective clients (e.g. Internet research, CRM, LinkedIn, Networking) Investigate & identify: Conduct initial fact-find and qualification to identify application for XE services Understand your client: Obtain detailed understanding of prospect client's FX requirements CRM Database: Record and maintain accurate records on CRM database and maintain and update sales pipelines to report to Team Lead HoC. Innovative ideas: Ensure personal commitment to the origination of sales ideas and execution of sales campaigns Sales Reporting: Monthly and quarterly individual sales performance reporting Explain FABs (features, advantages and benefits) of corporate services to decision maker(s) Currency audits: Conduct currency audits or rate comparisons (trade analysis) for prospective clients Client meetings: Book meetings and appointments for field sales to present our services Internal Relationships: Working with Credit team (where required) to agree facilities for new clients On-boarding checks: Complete on-boarding and account opening for new clients Working effectively across teams: Perform timely and efficient hand-over of new clients to service delivery team (Dealing Team) POSITION REQUIREMENTS Sales experience: Minimum of 3 years industry experience in a (FX) sales role. Targets & KPI'S: Strong track record of outperformance relative to targeted KPIs. Resilient and fast paced: Ability to work within a fast-paced result driven sales environment. PERKS & BENEFITS Competitive Salary & Discretionary Bonus 23 days annual leave increasing with each year of service (capped at 28 days) Paid day off for your Birthday 4% employer pension contribution Discounted Euronet Employee Share Purchase Plan (ESPP) Life Cover, Income Protections Scheme & Critical Illness cover Healthcare Plumm Mental Health and Wellbeing We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects. The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
Location:London RetailAddress:244 Regent St London, London, City of W1B 3BR United KingdomJob Title:Lead, ExperienceCanada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Position Overview:As a key member of the store leadership team, the Sales and Service Coordinator is responsible for supporting highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are the ultimate champion for best-in-class service and are passionate about achieving excellence in support of all standard operating procedures. You provide administrative assistance to store leadership that enables a customer first culture. You contribute to a positive and productive work environment by consistently achieving goals, championing the team, and supporting a profitable business. You are steward of Canada Goose's values and culture.What You'll Do:Guide and ensure consistent use of strategic tools and resources including, communications platform, automated scheduling tool, payroll management, queue management, mobile devices, virtual appointment platform etc.Create schedules that prioritize the customer journey, improves productivity, and manages labour spend.Maintain back of house standards ensuring product is easily accessible.Champion loss prevention strategies in partnership with the Store Manager, aiming to reduce loss and increase profitability.Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.Manage inventory and ordering of retail/office supplies and employee uniforms.Assist with store opening and closing procedures ensuring compliance to all operating procedures.Coordinate communication with top clients regarding upcoming events, product launches and appointments.Assist in the resolution of guest issues through a customer-centric lens by investigating opportunities and developing solutions.Support the integration and optimization between the sales floor and back of house to ensure a flawless guest journey.Track and coordinate post-purchase services to ensure timely completion, including warranty, returns and exchanges.Achieve or exceed sales targets including both the top-and bottom-line results.Collect and report on key performance data and support action plans that drive performance.Partner with store management to ensure the store has adequate resources to achieve and exceed performance goals. (i.e., inventory, labour).Foster a culture of talent development and ongoing education for the entire store team.Promote an inclusive and diverse working environment while maintaining an outstanding employee experience and driving employee engagementMaintain an open-door environment that encourages feedback and discourse.Support the store management team in recruitment efforts focused on building an external network of talent.Let's Talk About You:2-3 years of proven experience in a related industry.Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locationsExperience with retail management tools and payroll and expense management.Solid understanding of retail math and metrics with the ability to analyze KPIs to drive performance of the business.Guest experience enthusiast with a keen attention to detailIs agile and able to quickly change course as needed.Strong time management and organizational skills with the ability to multi-task in a fast-paced environment.Proficiency in another language is an asset.What's in it For You?A company built on Canadian roots and heritageYour work is recognized with a comprehensive and competitive Total Rewards ProgramOpportunities for career growth through numerous internal and external programsRecognize and be recognized by your peers with our Goose Rewards & ICON RewardsBe a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care aboutAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesInspiring leaders and colleagues who will lift you up and help you growAt Canada Goose, we believe that belonging goes beyond mere inclusion. It's about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual's experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal-it's the key to unlocking our collective potential, taking us further together.Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: .
26/05/2026
Full time
Location:London RetailAddress:244 Regent St London, London, City of W1B 3BR United KingdomJob Title:Lead, ExperienceCanada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Position Overview:As a key member of the store leadership team, the Sales and Service Coordinator is responsible for supporting highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are the ultimate champion for best-in-class service and are passionate about achieving excellence in support of all standard operating procedures. You provide administrative assistance to store leadership that enables a customer first culture. You contribute to a positive and productive work environment by consistently achieving goals, championing the team, and supporting a profitable business. You are steward of Canada Goose's values and culture.What You'll Do:Guide and ensure consistent use of strategic tools and resources including, communications platform, automated scheduling tool, payroll management, queue management, mobile devices, virtual appointment platform etc.Create schedules that prioritize the customer journey, improves productivity, and manages labour spend.Maintain back of house standards ensuring product is easily accessible.Champion loss prevention strategies in partnership with the Store Manager, aiming to reduce loss and increase profitability.Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.Manage inventory and ordering of retail/office supplies and employee uniforms.Assist with store opening and closing procedures ensuring compliance to all operating procedures.Coordinate communication with top clients regarding upcoming events, product launches and appointments.Assist in the resolution of guest issues through a customer-centric lens by investigating opportunities and developing solutions.Support the integration and optimization between the sales floor and back of house to ensure a flawless guest journey.Track and coordinate post-purchase services to ensure timely completion, including warranty, returns and exchanges.Achieve or exceed sales targets including both the top-and bottom-line results.Collect and report on key performance data and support action plans that drive performance.Partner with store management to ensure the store has adequate resources to achieve and exceed performance goals. (i.e., inventory, labour).Foster a culture of talent development and ongoing education for the entire store team.Promote an inclusive and diverse working environment while maintaining an outstanding employee experience and driving employee engagementMaintain an open-door environment that encourages feedback and discourse.Support the store management team in recruitment efforts focused on building an external network of talent.Let's Talk About You:2-3 years of proven experience in a related industry.Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locationsExperience with retail management tools and payroll and expense management.Solid understanding of retail math and metrics with the ability to analyze KPIs to drive performance of the business.Guest experience enthusiast with a keen attention to detailIs agile and able to quickly change course as needed.Strong time management and organizational skills with the ability to multi-task in a fast-paced environment.Proficiency in another language is an asset.What's in it For You?A company built on Canadian roots and heritageYour work is recognized with a comprehensive and competitive Total Rewards ProgramOpportunities for career growth through numerous internal and external programsRecognize and be recognized by your peers with our Goose Rewards & ICON RewardsBe a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care aboutAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesInspiring leaders and colleagues who will lift you up and help you growAt Canada Goose, we believe that belonging goes beyond mere inclusion. It's about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual's experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal-it's the key to unlocking our collective potential, taking us further together.Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at: .
Job description White Horse Employment is delighted to be representing a global, fast-growing business with a small business mindset. They are looking for an experienced Business Development Manager to join their rapidly growing Mergers & Acquisitions team. This role supports the European M&A team, focusing on the UK market by identifying, qualifying, and creating acquisition opportunities and engaging with relevant stakeholders. Main responsibilities include: Identify and prospect potential companies according to their framework. Approach potential acquisition targets and develop account strategies. Handle gatekeeper positions confidently to speak directly with decision-makers and arrange meetings. Utilize digital marketing tools to aid prospecting efforts. Nurture prospects through regular contact until the account is handed over to the M&A Director. Attend weekly coaching sessions, team calls, and occasional trade shows. Essential qualities: Excellent communication skills-confident cold caller with strong written and verbal abilities. Persistent with a positive attitude, capable of handling rejection, and a hunter mentality. Analytical mindset-able to think quickly and identify areas for improvement. Passionate about sourcing prospects and motivated to succeed. Experience in Tech, Fintech, or Software sales. The ideal candidate will have: Strong interpersonal and relationship-building skills. A university degree or equivalent, preferably in Business and Administration. At least 3 years of active sales or business development experience. Problem-solving and analytical skills. Comfort with cold calling and working in a sales environment. This is a fully remote role, based in Bath, with international travel required. Y1 OTE £70-£75K uncapped; Y2 OTE £80-£90K uncapped. Job Types: Full-time, Permanent Salary: £55,000.00-£60,000.00 per year Additional pay includes: Bonus scheme Performance bonus Benefits include: Company events Company pension Sick pay Work from home Application question: You must have Tech, Fintech, or Software sales experience to be suitable. Experience required: Direct sales: 3 years (required) SaaS: 3 years (preferred) Work location: Remote
26/05/2026
Full time
Job description White Horse Employment is delighted to be representing a global, fast-growing business with a small business mindset. They are looking for an experienced Business Development Manager to join their rapidly growing Mergers & Acquisitions team. This role supports the European M&A team, focusing on the UK market by identifying, qualifying, and creating acquisition opportunities and engaging with relevant stakeholders. Main responsibilities include: Identify and prospect potential companies according to their framework. Approach potential acquisition targets and develop account strategies. Handle gatekeeper positions confidently to speak directly with decision-makers and arrange meetings. Utilize digital marketing tools to aid prospecting efforts. Nurture prospects through regular contact until the account is handed over to the M&A Director. Attend weekly coaching sessions, team calls, and occasional trade shows. Essential qualities: Excellent communication skills-confident cold caller with strong written and verbal abilities. Persistent with a positive attitude, capable of handling rejection, and a hunter mentality. Analytical mindset-able to think quickly and identify areas for improvement. Passionate about sourcing prospects and motivated to succeed. Experience in Tech, Fintech, or Software sales. The ideal candidate will have: Strong interpersonal and relationship-building skills. A university degree or equivalent, preferably in Business and Administration. At least 3 years of active sales or business development experience. Problem-solving and analytical skills. Comfort with cold calling and working in a sales environment. This is a fully remote role, based in Bath, with international travel required. Y1 OTE £70-£75K uncapped; Y2 OTE £80-£90K uncapped. Job Types: Full-time, Permanent Salary: £55,000.00-£60,000.00 per year Additional pay includes: Bonus scheme Performance bonus Benefits include: Company events Company pension Sick pay Work from home Application question: You must have Tech, Fintech, or Software sales experience to be suitable. Experience required: Direct sales: 3 years (required) SaaS: 3 years (preferred) Work location: Remote
Business Analyst Content Strategy, Contentful & Headless CMS We're looking for an experienced Business Analyst to join our Content Domain team and help shape the next phase of our headless content platform evolution. This is a hybrid strategic and delivery-focused role, combining business analysis, structured content modelling and content system enablement. You'll help evolve the organisation from a centralised "content gatekeeper" model to a scalable, self-service approach that enables Product, UX and Engineering teams to move faster with greater consistency, confidence and reuse. Working closely with Product, Experience Design, Engineering and Platform teams, you'll help define scalable, reusable and API-ready content structures that support modern digital experiences across multiple channels and touchpoints. Over the past year, we've made significant progress adopting a headless CMS approach using Contentful, enabling structured content reuse across a growing range of digital experiences and channels. As adoption has scaled across teams, several common challenges have emerged: Existing content models are difficult to discover and understand Reuse versus new model creation is inconsistent Documentation is fragmented and hard to navigate Design and modelling decisions are often reviewed too late in delivery cycles The Content Domain team has become heavily relied upon for tactical guidance and approvals This role has been created to address both immediate delivery needs and the long-term evolution of our content operating model. You'll play a key role in improving how content is designed, governed, documented and consumed across the organisation. This is an initial 6 month contract (outside IR35) Key Responsibilities Business Analysis & Content Modelling Initially, the role will focus heavily on supporting active delivery initiatives across multiple product and experience teams. You will: Partner with Product Managers, UX Designers and Engineering teams to understand customer journeys, business goals and content requirements Facilitate discovery workshops and content modelling activities Translate UX, design and product requirements into scalable Contentful content models Identify opportunities for reuse, extension and rationalisation of existing models Support the design of reusable, scalable and API-ready content structures Support high-priority initiatives including campaigns, experimentation and personalisation capabilities Collaborate closely with engineers to ensure content models are optimised for downstream consumption and platform performance Support GraphQL consumption patterns and modern content delivery architectures Help reduce delivery friction and accelerate time-to-market across teams Content Strategy & Enablement Alongside delivery responsibilities, you'll help shape the future operating model for content across the organisation. You will: Support the definition of standards, governance approaches and reusable modelling patterns Contribute to the evolution of a scalable enterprise content architecture strategy Help establish decentralised, self service content modelling and publishing capabilities Support the creation of a discoverable Content Domain Design Library inspired by modern design system principles Improve visibility and understanding of existing models, dependencies and usage patterns Help define approaches for documenting model intent, API usage and downstream implementation guidance Improve onboarding and enablement for Product, UX and Engineering teams Reduce dependency on central Content Domain support through better tooling, documentation and discoverability Drive alignment between UX design systems, content structures and engineering implementation We're looking for someone with a strong combination of business analysis, content architecture and delivery experience. You should have: Strong experience working with headless CMS platforms, ideally Contentful Understanding of structured content modelling and content architecture principles Experience working with reusable, scalable and governed content schemas Understanding of taxonomy design, schema governance and content reuse patterns Experience translating UX and product requirements into structured content models Hands on experience working with GraphQL and API-driven content delivery environments Good understanding of how structured content is consumed across modern digital applications Working knowledge of TypeScript and modern frontend engineering environments Experience collaborating closely with software engineers and platform teams Understanding of modern design system thinking and its application to content systems Experience improving self service enablement models, documentation systems or discoverable libraries Strong facilitation, communication and stakeholder management skills Competitive Rates Flexible working arrangements Opportunities for professional development and career advancement within a global company A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued The chance to work on cutting edge projects that are transforming the industry Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics free environment. Our culture reflects our lean and self organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.
26/05/2026
Full time
Business Analyst Content Strategy, Contentful & Headless CMS We're looking for an experienced Business Analyst to join our Content Domain team and help shape the next phase of our headless content platform evolution. This is a hybrid strategic and delivery-focused role, combining business analysis, structured content modelling and content system enablement. You'll help evolve the organisation from a centralised "content gatekeeper" model to a scalable, self-service approach that enables Product, UX and Engineering teams to move faster with greater consistency, confidence and reuse. Working closely with Product, Experience Design, Engineering and Platform teams, you'll help define scalable, reusable and API-ready content structures that support modern digital experiences across multiple channels and touchpoints. Over the past year, we've made significant progress adopting a headless CMS approach using Contentful, enabling structured content reuse across a growing range of digital experiences and channels. As adoption has scaled across teams, several common challenges have emerged: Existing content models are difficult to discover and understand Reuse versus new model creation is inconsistent Documentation is fragmented and hard to navigate Design and modelling decisions are often reviewed too late in delivery cycles The Content Domain team has become heavily relied upon for tactical guidance and approvals This role has been created to address both immediate delivery needs and the long-term evolution of our content operating model. You'll play a key role in improving how content is designed, governed, documented and consumed across the organisation. This is an initial 6 month contract (outside IR35) Key Responsibilities Business Analysis & Content Modelling Initially, the role will focus heavily on supporting active delivery initiatives across multiple product and experience teams. You will: Partner with Product Managers, UX Designers and Engineering teams to understand customer journeys, business goals and content requirements Facilitate discovery workshops and content modelling activities Translate UX, design and product requirements into scalable Contentful content models Identify opportunities for reuse, extension and rationalisation of existing models Support the design of reusable, scalable and API-ready content structures Support high-priority initiatives including campaigns, experimentation and personalisation capabilities Collaborate closely with engineers to ensure content models are optimised for downstream consumption and platform performance Support GraphQL consumption patterns and modern content delivery architectures Help reduce delivery friction and accelerate time-to-market across teams Content Strategy & Enablement Alongside delivery responsibilities, you'll help shape the future operating model for content across the organisation. You will: Support the definition of standards, governance approaches and reusable modelling patterns Contribute to the evolution of a scalable enterprise content architecture strategy Help establish decentralised, self service content modelling and publishing capabilities Support the creation of a discoverable Content Domain Design Library inspired by modern design system principles Improve visibility and understanding of existing models, dependencies and usage patterns Help define approaches for documenting model intent, API usage and downstream implementation guidance Improve onboarding and enablement for Product, UX and Engineering teams Reduce dependency on central Content Domain support through better tooling, documentation and discoverability Drive alignment between UX design systems, content structures and engineering implementation We're looking for someone with a strong combination of business analysis, content architecture and delivery experience. You should have: Strong experience working with headless CMS platforms, ideally Contentful Understanding of structured content modelling and content architecture principles Experience working with reusable, scalable and governed content schemas Understanding of taxonomy design, schema governance and content reuse patterns Experience translating UX and product requirements into structured content models Hands on experience working with GraphQL and API-driven content delivery environments Good understanding of how structured content is consumed across modern digital applications Working knowledge of TypeScript and modern frontend engineering environments Experience collaborating closely with software engineers and platform teams Understanding of modern design system thinking and its application to content systems Experience improving self service enablement models, documentation systems or discoverable libraries Strong facilitation, communication and stakeholder management skills Competitive Rates Flexible working arrangements Opportunities for professional development and career advancement within a global company A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued The chance to work on cutting edge projects that are transforming the industry Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics free environment. Our culture reflects our lean and self organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.
Mandarin Oriental Hotel Group Limited
City Of Westminster, London
IT Manager, Information Technology 39 hours, 5 days per week (occasional weekend work required) Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Hyde Park is London's most iconic address. It's another world; a world of oriental luxury and the most attentive service. A world that's all about our guests. Key Responsibilities General IT Management & Support Deliver daily first-line IT support to staff and second-line support to hotel guests, including VIPs and event delegations. Monitor and maintain core IT infrastructure (servers, endpoints, network devices) ensuring continuous operation and adherence to SLAs. Maintain and troubleshoot hotel core applications (PMS, POS, VoIP, etc.). Manage hotel-specific and corporate routine IT task lists, ensuring daily/weekly/monthly tasks are completed on schedule. Ensure implementation of brand and group IT standards (e.g., MOHG or brand-specific frameworks). Escalate unresolved technical issues to third-party vendors or corporate IT teams as needed. Configure and manage hotel telephony systems (IP Phones, call routing, voicemail systems). Change Management & Projects Oversee and plan for all IT-related change requests, upgrades, and new feature rollouts. Act as technical project manager for hotel-level and regional infrastructure projects. Coordinate deployments with minimal impact to guest services or staff operations. Ensure change management protocols are followed, including testing and rollback planning. Network & Systems Management Troubleshoot physical network issues and manage port-level configurations. Coordinate and fulfil network setups for special events, conferences, and VIP guest needs. Work with external vendors and internal networking teams for escalations or performance tuning. Monitor system event alerts and remediate based on severity and business impact. Audio Visual & Event Technology Support Act as AV lead for hotel infrastructure. Provide technical support. Manage AV requests from delegation guests, ensuring a seamless and professional experience. IT Team Management Manage daily IT resource assignments across support, projects, and routine task execution. Coordinate IT duty rota to ensure 24x7 coverage, including on-call escalation processes. Mentor junior IT team members and ensure knowledge transfer and documentation practices. Cybersecurity & Compliance Conduct system vulnerability management, applying security patches and tracking remediation. Administer and monitor endpoint protection tools (EDR, antivirus, device encryption). Follow up on system-generated alerts, collaborating with corporate IT security where needed. Deliver information security awareness training to hotel staff and ensure adherence to group-wide policies. Maintain accurate and auditable documentation for IT procedures, systems, and compliance checks (e.g., PCI DSS, GDPR). Lead IT security audit preparation and manage evidence collection. Achievements Reduced recurring network downtime by 80% by implementing proactive monitoring and hardware upgrades. Led the deployment of a fully redundant network and server infrastructure across multiple environments. Played a key role in passing multiple PCI DSS and internal IT audits with no critical findings. Successfully supported complex environments Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the , you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals 50% F&B & Spa discount on property Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum) Complimentary Westfield Healthcare cash plan, children added at no extra cost Colleague Experience Stay in-house with breakfast included upon completed probation Friends & Family hotel rate and Spa discount 1 paid Charity Day per year to dedicate to a charity of your choice Season ticket loan & cycle to work scheme £750 recruitment referral bonus Free meals on duty & uniform dry-cleaning services Increased holiday entitlement with Length of Service, up to 33 days off Subsidized podiatry sessions with our incredible Bastien pedicurists Free Life Insurance benefits whilst in service Company pension plan Access to Hospitality Action's Employee Assistance Programme Employee Recognition Programmes Social, wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental's culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such assingle-use plastic elimination,ethical supply chain and procurement,community and colleague engagement,technology practicesandwaste reduction. We are committed to doing the right thing, every day. DIVERSITY & INCLUSION We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We're Fans. Are you?
26/05/2026
Full time
IT Manager, Information Technology 39 hours, 5 days per week (occasional weekend work required) Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Hyde Park is London's most iconic address. It's another world; a world of oriental luxury and the most attentive service. A world that's all about our guests. Key Responsibilities General IT Management & Support Deliver daily first-line IT support to staff and second-line support to hotel guests, including VIPs and event delegations. Monitor and maintain core IT infrastructure (servers, endpoints, network devices) ensuring continuous operation and adherence to SLAs. Maintain and troubleshoot hotel core applications (PMS, POS, VoIP, etc.). Manage hotel-specific and corporate routine IT task lists, ensuring daily/weekly/monthly tasks are completed on schedule. Ensure implementation of brand and group IT standards (e.g., MOHG or brand-specific frameworks). Escalate unresolved technical issues to third-party vendors or corporate IT teams as needed. Configure and manage hotel telephony systems (IP Phones, call routing, voicemail systems). Change Management & Projects Oversee and plan for all IT-related change requests, upgrades, and new feature rollouts. Act as technical project manager for hotel-level and regional infrastructure projects. Coordinate deployments with minimal impact to guest services or staff operations. Ensure change management protocols are followed, including testing and rollback planning. Network & Systems Management Troubleshoot physical network issues and manage port-level configurations. Coordinate and fulfil network setups for special events, conferences, and VIP guest needs. Work with external vendors and internal networking teams for escalations or performance tuning. Monitor system event alerts and remediate based on severity and business impact. Audio Visual & Event Technology Support Act as AV lead for hotel infrastructure. Provide technical support. Manage AV requests from delegation guests, ensuring a seamless and professional experience. IT Team Management Manage daily IT resource assignments across support, projects, and routine task execution. Coordinate IT duty rota to ensure 24x7 coverage, including on-call escalation processes. Mentor junior IT team members and ensure knowledge transfer and documentation practices. Cybersecurity & Compliance Conduct system vulnerability management, applying security patches and tracking remediation. Administer and monitor endpoint protection tools (EDR, antivirus, device encryption). Follow up on system-generated alerts, collaborating with corporate IT security where needed. Deliver information security awareness training to hotel staff and ensure adherence to group-wide policies. Maintain accurate and auditable documentation for IT procedures, systems, and compliance checks (e.g., PCI DSS, GDPR). Lead IT security audit preparation and manage evidence collection. Achievements Reduced recurring network downtime by 80% by implementing proactive monitoring and hardware upgrades. Led the deployment of a fully redundant network and server infrastructure across multiple environments. Played a key role in passing multiple PCI DSS and internal IT audits with no critical findings. Successfully supported complex environments Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the , you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals 50% F&B & Spa discount on property Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum) Complimentary Westfield Healthcare cash plan, children added at no extra cost Colleague Experience Stay in-house with breakfast included upon completed probation Friends & Family hotel rate and Spa discount 1 paid Charity Day per year to dedicate to a charity of your choice Season ticket loan & cycle to work scheme £750 recruitment referral bonus Free meals on duty & uniform dry-cleaning services Increased holiday entitlement with Length of Service, up to 33 days off Subsidized podiatry sessions with our incredible Bastien pedicurists Free Life Insurance benefits whilst in service Company pension plan Access to Hospitality Action's Employee Assistance Programme Employee Recognition Programmes Social, wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON. Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental's culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such assingle-use plastic elimination,ethical supply chain and procurement,community and colleague engagement,technology practicesandwaste reduction. We are committed to doing the right thing, every day. DIVERSITY & INCLUSION We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. We're Fans. Are you?
Business Development Executive (Techland) London (12 month fixed term) A bit about us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We're expanding rapidly to bring digital automation and Gamma powered services to Enterprise, Public Sector and Small to medium businesses, both direct and through a growing network of channel partners. We move fast with a start up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? Techland, a specialist division within Gamma's Service Provider Business Unit, operates as a UK distributor supplying a portfolio of Session Border Controller (SBC) vendor hardware, virtual appliances, support, and professional services to a worldwide network of resellers, integrators, and service providers. The position is supporting the UKI channel ecosystem through strategic partner development, quote progression, funnel management, and growth of Ribbon SBC solutions. What will you be doing day to day? Manage and develop relationships with resellers and integrators across UK. Act as point of contact for Ribbon related sales activity. Ownership of incoming service quotes that will be sent to partners. Pipelining relevant partners for new business approaches. Work closely with Gamma Account Managers and Techland to support closing business. Support partner enablement, accreditation, and use of the Ribbon Partner Portal. Support forecasting for the Techland Ribbon business. Provide forecast accuracy and pipeline discipline to Techland management. Build strong understanding of Ribbon enterprise voice and SBC portfolio. Support commercial negotiations, pricing, and deal structuring. What you'll need: Proven experience in sales, BD, channel or telecom roles. Strong communication, organisation, and follow up discipline. Comfortable with CRM systems and forecasting. Ability to manage multiple partners, quotes, and tasks simultaneously. Strong commercial acumen An understanding of Session Border Controllers (SBCs) and / or VoIP infrastructure. Experience in working with SBC vendors such as Ribbon, AudioCodes, Oracle (preferred). Familiarity with Gamma's Service Provider business and product portfolio (preferred). What do we offer you? 25 days of annual leave, plus an extra day off for your birthday, and a volunteer day to support a charity that matters to you. Enhanced maternity and paternity pay and childcare vouchers. Pension plan with 4.59% Gamma contributions. Group income protection and life assurance (four times your salary). Tax efficient share save and share incentive plans. Private medical insurance through Vitality, extending to your immediate family. Electric Vehicle scheme through Octopus and a Cycle to Work scheme. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our London office 3 times a week. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work life balance and enjoy working here at Gamma.
26/05/2026
Full time
Business Development Executive (Techland) London (12 month fixed term) A bit about us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We're expanding rapidly to bring digital automation and Gamma powered services to Enterprise, Public Sector and Small to medium businesses, both direct and through a growing network of channel partners. We move fast with a start up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? Techland, a specialist division within Gamma's Service Provider Business Unit, operates as a UK distributor supplying a portfolio of Session Border Controller (SBC) vendor hardware, virtual appliances, support, and professional services to a worldwide network of resellers, integrators, and service providers. The position is supporting the UKI channel ecosystem through strategic partner development, quote progression, funnel management, and growth of Ribbon SBC solutions. What will you be doing day to day? Manage and develop relationships with resellers and integrators across UK. Act as point of contact for Ribbon related sales activity. Ownership of incoming service quotes that will be sent to partners. Pipelining relevant partners for new business approaches. Work closely with Gamma Account Managers and Techland to support closing business. Support partner enablement, accreditation, and use of the Ribbon Partner Portal. Support forecasting for the Techland Ribbon business. Provide forecast accuracy and pipeline discipline to Techland management. Build strong understanding of Ribbon enterprise voice and SBC portfolio. Support commercial negotiations, pricing, and deal structuring. What you'll need: Proven experience in sales, BD, channel or telecom roles. Strong communication, organisation, and follow up discipline. Comfortable with CRM systems and forecasting. Ability to manage multiple partners, quotes, and tasks simultaneously. Strong commercial acumen An understanding of Session Border Controllers (SBCs) and / or VoIP infrastructure. Experience in working with SBC vendors such as Ribbon, AudioCodes, Oracle (preferred). Familiarity with Gamma's Service Provider business and product portfolio (preferred). What do we offer you? 25 days of annual leave, plus an extra day off for your birthday, and a volunteer day to support a charity that matters to you. Enhanced maternity and paternity pay and childcare vouchers. Pension plan with 4.59% Gamma contributions. Group income protection and life assurance (four times your salary). Tax efficient share save and share incentive plans. Private medical insurance through Vitality, extending to your immediate family. Electric Vehicle scheme through Octopus and a Cycle to Work scheme. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our London office 3 times a week. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work life balance and enjoy working here at Gamma.
Business Development Manager National (UK-wide) Competitive Salary + Commission + Car Allowance About the role We are looking for a driven Business Development Manager to join our Wastekit Sales team, focused on winning new business and driving growth across the UK. This role will see you targeting medium to high-value customers and selling specialist waste machinery solutions, while delivering against ambitious revenue targets. Responsibilities Developing and executing strategic sales plans to win new business across multiple industries Prospecting, cold calling, and building relationships with new customers Managing the full sales lifecycle, including tender processes and contract wins Achieving and exceeding revenue targets (circa £150k) through new business and machinery sales Using CRM systems to manage pipelines, forecast accurately, and track opportunities Qualifications Must have: Proven experience in a "hunter" sales role, focused on new business generation Track record of delivering against ambitious growth and revenue targets Experience selling high-value products/services or securing major contracts Strong commercial awareness and analytical thinking Excellent communication and relationship-building skills Experience using CRM systems (e.g. Salesforce) Ability to work autonomously in a fast-paced, target-driven environment Resilience, tenacity, and a results-focused mindset Desirable Experience within waste management or machinery sales Technical understanding of waste management equipment Benefits Competitive Salary + Commission Company car or car allowance Virtual GP for you and your household Buy and sell holiday scheme Amazing employee discounts with major supermarkets and retailers with 'phs Perks' Training to expand your skills; we offer accredited ILM training through external and in-house training Apprenticeship opportunities 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more Equal Opportunity At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. phswastekit.co.uk
26/05/2026
Full time
Business Development Manager National (UK-wide) Competitive Salary + Commission + Car Allowance About the role We are looking for a driven Business Development Manager to join our Wastekit Sales team, focused on winning new business and driving growth across the UK. This role will see you targeting medium to high-value customers and selling specialist waste machinery solutions, while delivering against ambitious revenue targets. Responsibilities Developing and executing strategic sales plans to win new business across multiple industries Prospecting, cold calling, and building relationships with new customers Managing the full sales lifecycle, including tender processes and contract wins Achieving and exceeding revenue targets (circa £150k) through new business and machinery sales Using CRM systems to manage pipelines, forecast accurately, and track opportunities Qualifications Must have: Proven experience in a "hunter" sales role, focused on new business generation Track record of delivering against ambitious growth and revenue targets Experience selling high-value products/services or securing major contracts Strong commercial awareness and analytical thinking Excellent communication and relationship-building skills Experience using CRM systems (e.g. Salesforce) Ability to work autonomously in a fast-paced, target-driven environment Resilience, tenacity, and a results-focused mindset Desirable Experience within waste management or machinery sales Technical understanding of waste management equipment Benefits Competitive Salary + Commission Company car or car allowance Virtual GP for you and your household Buy and sell holiday scheme Amazing employee discounts with major supermarkets and retailers with 'phs Perks' Training to expand your skills; we offer accredited ILM training through external and in-house training Apprenticeship opportunities 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more Equal Opportunity At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. phswastekit.co.uk
Project Manager Department: Product Employment Type: Full Time Location: Middleton Stoney, United Kingdom Reporting To: Derek Potter Description We're looking for an experienced Project Manager to help drive the delivery of innovative technology products and customer projects within a new Mobile Mapping & Map Survey business unit. The team develops advanced mobile mapping and spatial data solutions that combine high-accuracy positioning, mapping workflows, hardware, software, and geospatial intelligence into integrated customer-focused products. The group works closely with customers operating in real-world field environments to improve how spatial data is collected, processed, analysed, and operationalised. This role would suit someone who thrives in dynamic and evolving environments where customer feedback, market learning, and rapid iteration shape how products and projects evolve over time. We're looking for someone who enjoys being deeply connected to customers, working cross-functionally with multiple teams, and helping create clarity across fast-moving initiatives. You'll play a central role in pulling projects together across engineering, product, commercial, operations, and customer-facing teams. Beyond managing timelines and coordination, you'll help shape how teams work, identify better ways to achieve success, and proactively drive momentum across the organisation. We're looking for someone with a strong ownership mentality who naturally steps in, drives alignment, improves visibility, solves problems collaboratively, and helps teams navigate uncertainty as products and market opportunities evolve. Key Responsibilities Coordinate delivery across engineering, product, commercial, operations, support, and customer facing teams. Align teams around shared priorities, delivery goals, and customer outcomes. Build strong working relationships across technical and non technical teams. Work closely with Product Managers and customers to understand workflows, challenges, priorities, and requirements. Act as a coordination point for customers, partners, and internal stakeholders. Support delivery of integrated hardware and software solutions within mobile mapping and spatial data workflows. Support planning, prioritisation, execution, and delivery with product and engineering teams. Create visibility, structure, and alignment across projects and workstreams. Support product and market exploration through customer engagement, requirements gathering, and field feedback. Facilitate agile and iterative ways of working while adapting approaches where needed. Identify delivery risks, dependencies, communication gaps, and opportunities to improve team effectiveness. Help develop lightweight project management approaches while maintaining plans, reporting, stakeholder communication, and deployment activities. Skills, Knowledge and Expertise Experience managing projects within a technical, engineering, or technology product environment is essential. Strong organisational, coordination, and delivery management skills. Comfortable working directly with customers, partners, and external companies. Experience working across cross functional teams in fast paced environments. Strong collaborative working style with the ability to build alignment across teams and disciplines. Understanding of hardware and software development processes and product lifecycles. Experience supporting agile or iterative product development approaches. Strong communication and stakeholder management skills. Ability to work independently, prioritise effectively, and take ownership of outcomes. Comfortable working in environments where priorities evolve through customer and market learning. Benefits Private Medical Insurance through Vitality Discretionary annual profit share bonus Holiday entitlement is 27 days plus bank holidays 5% employee and 5% employer contributions through our salary sacrifice workplace pension scheme with Scottish Widows Group Income Protection Insurance Scheme Death In Service Scheme Electric Vehicle Scheme Smart casual dress code
26/05/2026
Full time
Project Manager Department: Product Employment Type: Full Time Location: Middleton Stoney, United Kingdom Reporting To: Derek Potter Description We're looking for an experienced Project Manager to help drive the delivery of innovative technology products and customer projects within a new Mobile Mapping & Map Survey business unit. The team develops advanced mobile mapping and spatial data solutions that combine high-accuracy positioning, mapping workflows, hardware, software, and geospatial intelligence into integrated customer-focused products. The group works closely with customers operating in real-world field environments to improve how spatial data is collected, processed, analysed, and operationalised. This role would suit someone who thrives in dynamic and evolving environments where customer feedback, market learning, and rapid iteration shape how products and projects evolve over time. We're looking for someone who enjoys being deeply connected to customers, working cross-functionally with multiple teams, and helping create clarity across fast-moving initiatives. You'll play a central role in pulling projects together across engineering, product, commercial, operations, and customer-facing teams. Beyond managing timelines and coordination, you'll help shape how teams work, identify better ways to achieve success, and proactively drive momentum across the organisation. We're looking for someone with a strong ownership mentality who naturally steps in, drives alignment, improves visibility, solves problems collaboratively, and helps teams navigate uncertainty as products and market opportunities evolve. Key Responsibilities Coordinate delivery across engineering, product, commercial, operations, support, and customer facing teams. Align teams around shared priorities, delivery goals, and customer outcomes. Build strong working relationships across technical and non technical teams. Work closely with Product Managers and customers to understand workflows, challenges, priorities, and requirements. Act as a coordination point for customers, partners, and internal stakeholders. Support delivery of integrated hardware and software solutions within mobile mapping and spatial data workflows. Support planning, prioritisation, execution, and delivery with product and engineering teams. Create visibility, structure, and alignment across projects and workstreams. Support product and market exploration through customer engagement, requirements gathering, and field feedback. Facilitate agile and iterative ways of working while adapting approaches where needed. Identify delivery risks, dependencies, communication gaps, and opportunities to improve team effectiveness. Help develop lightweight project management approaches while maintaining plans, reporting, stakeholder communication, and deployment activities. Skills, Knowledge and Expertise Experience managing projects within a technical, engineering, or technology product environment is essential. Strong organisational, coordination, and delivery management skills. Comfortable working directly with customers, partners, and external companies. Experience working across cross functional teams in fast paced environments. Strong collaborative working style with the ability to build alignment across teams and disciplines. Understanding of hardware and software development processes and product lifecycles. Experience supporting agile or iterative product development approaches. Strong communication and stakeholder management skills. Ability to work independently, prioritise effectively, and take ownership of outcomes. Comfortable working in environments where priorities evolve through customer and market learning. Benefits Private Medical Insurance through Vitality Discretionary annual profit share bonus Holiday entitlement is 27 days plus bank holidays 5% employee and 5% employer contributions through our salary sacrifice workplace pension scheme with Scottish Widows Group Income Protection Insurance Scheme Death In Service Scheme Electric Vehicle Scheme Smart casual dress code
Artificial Intelligence & Automation Data Engineer Location: United Kingdom Ref: REF4155A Job Function: Information Technology Responsibilities Establish, manage, and evolve the company's Data, AI and Automation processes, support senior management in developing and achieving the organisations strategic plan as well as the development and delivery of the data, AI and Automation capabilities. Oversee the development and use of data, AI and Automation systems, driving the adoption of a centralised standard of these solutions across Smiths Group and its divisions, actively promoting CoDe. capabilities. Solutioning innovative ways to organise, AI and Automation processes through the creation and validation of algorithms, neural networks, and other machine learning techniques. Provide leadership on the implementation of security & authorisations best practice for accessing AI and Automation solutions. Work proactively with internal and key business partners that contribute to the delivery of analytic, AI models through projects and BAU, exploring new analytics and dashboard tools and where appropriate advice on new solutions that can improve the effectiveness of organisation. Help to solution, implement and maintain operating models that optimise onshore and offshore resourcing to create the maximum value for Smiths Group Manage and distribute workloads to the D&A team members, balancing the key strengths of the D&A team along with career aspirations, providing direction and day-to-day oversight, striving to deliver outstanding results. Take leading role in the growth of Team and support the development of D&A and Divisional team members through coaching and mentoring Data Develop Data, AI and automation solutions. Test, deploy, and maintain intelligent systems. Collaborate with data scientists and other engineers to integrate AI into broader system architecture. Stay current with AI trends and suggest improvements to existing systems and workflows. Create a Roadmap that delivers the vision and embeds capabilities to ensure master/reference data, data quality management, data cataloguing, data governance, traceability are established and governed as a foundational pillar, ensuring the use of trusted high-quality data across BIS and all divisions. Developing and managing data platform; data management; and tooling and access controls for all business and technical users Provide business focused data-related guidance and thought leadership across data architecture, data governance and data integration, and the associated technologies Ensure all D&A deliveries are performance assessed and can execute within response times within business acceptable criteria. Lead on the development and maintenance of dashboards, forms, and other tools to facilitate the interaction with data management systems for non-technical users Implement and regularly review existing data management policies to make sure that they are up to date and effective, revising and improving as necessary Collaborate across the Smiths divisions to discuss any data problems, new or additional requirements and support project specification development. Support the creation of Data Analytic Models and Data Visualisations (eg PowerBI) within the Azure platform. Own and govern the code promotion process for Analytic Models and Visualisation code sets into the QA and production environments. Organise, store and analyse data as efficiently as possible, while always upholding agreed-upon security standards Manage PowerBI Licences, Gateways and Microsoft visual studio installed in Smiths. Develop documentation and training material for applications. Evaluate, design, implement and support new requirements or database changes using associated business requirements and design documents. Design and develop new analytics / models using the new data sets to expedite data analysis and reporting. Provide technical oversight for integrating new technology or new initiatives into existing data standards and structures. Monitor and analyse information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.) Ensure the integrity, confidentiality, and security of all developed solutions. Establish rules and procedures for data sharing with upper management, external stakeholders etc. Create and enforce policies for effective data management. Support others in the daily use of data systems and ensure adherence to legal and company standards. Provide regular progress reports to your manager on BAU activities and progress against project deliverables. Regularly provide accurate availability/capacity reports for the D&A team to assist with project planning and future recruitment needs. Act as a mentor to new super users within the Divisions using PowerBI technology. Lead the weekly team meeting, owning the agenda and encouraging engagement from the D&A team Qualifications Educated to degree level or equivalent. Experience with machine learning, deep learning, NLP, and computer vision. Proficiency in Python, Java, and R Strong knowledge of AI frameworks such as TensorFlow or PyTorch. Experience in Data Science techniques and methodologies. Excellent problem-solving skills and ability to work in a team environment. Thorough and proven understanding of the principles of data security, management, and administration Proficient at digesting and analysing large amounts of data. Excellent understanding of data administration and management functions (collection, analysis, distribution etc.) Experience in working with offshore and onshore support model. Experience in working with information technology. Experience in BI tools (PowerBi, OBIEE, Tableau, QlickView etc). Good knowledge of SQL language and simple analysis techniques to profile data Technical experience and knowledge in On-Premise and Public Cloud Data Services focused on: Database architecture, ETL, Data Mining, Business Intelligence, Big Data, Data Governance, Data quality, Data Cleansing Experience with Microsoft Azure a plus: Azure SQL Database, Analysis Services, Databricks, Data Lake, Logic Apps and Data Factory Understanding of Big Data technologies (Hadoop, Spark) Able to create rich visualisations that appropriately represent the underlying datasets. Review and align the reporting attributes against the Enterprise and conceptual data models Business functional knowledge - able to work with Business SMEs to relate the process to the underlying data. ERP experience and implementations (nice to have) Excellent organisational and project management skills Passionate and curious about new technology and the tech industry Excellent verbal and written communication skills with the ability to interact at all levels within the Smiths Group General understanding of PaaS Concepts - ideally in MS-Azure Cloud BI experience could be an asset Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc ).
26/05/2026
Full time
Artificial Intelligence & Automation Data Engineer Location: United Kingdom Ref: REF4155A Job Function: Information Technology Responsibilities Establish, manage, and evolve the company's Data, AI and Automation processes, support senior management in developing and achieving the organisations strategic plan as well as the development and delivery of the data, AI and Automation capabilities. Oversee the development and use of data, AI and Automation systems, driving the adoption of a centralised standard of these solutions across Smiths Group and its divisions, actively promoting CoDe. capabilities. Solutioning innovative ways to organise, AI and Automation processes through the creation and validation of algorithms, neural networks, and other machine learning techniques. Provide leadership on the implementation of security & authorisations best practice for accessing AI and Automation solutions. Work proactively with internal and key business partners that contribute to the delivery of analytic, AI models through projects and BAU, exploring new analytics and dashboard tools and where appropriate advice on new solutions that can improve the effectiveness of organisation. Help to solution, implement and maintain operating models that optimise onshore and offshore resourcing to create the maximum value for Smiths Group Manage and distribute workloads to the D&A team members, balancing the key strengths of the D&A team along with career aspirations, providing direction and day-to-day oversight, striving to deliver outstanding results. Take leading role in the growth of Team and support the development of D&A and Divisional team members through coaching and mentoring Data Develop Data, AI and automation solutions. Test, deploy, and maintain intelligent systems. Collaborate with data scientists and other engineers to integrate AI into broader system architecture. Stay current with AI trends and suggest improvements to existing systems and workflows. Create a Roadmap that delivers the vision and embeds capabilities to ensure master/reference data, data quality management, data cataloguing, data governance, traceability are established and governed as a foundational pillar, ensuring the use of trusted high-quality data across BIS and all divisions. Developing and managing data platform; data management; and tooling and access controls for all business and technical users Provide business focused data-related guidance and thought leadership across data architecture, data governance and data integration, and the associated technologies Ensure all D&A deliveries are performance assessed and can execute within response times within business acceptable criteria. Lead on the development and maintenance of dashboards, forms, and other tools to facilitate the interaction with data management systems for non-technical users Implement and regularly review existing data management policies to make sure that they are up to date and effective, revising and improving as necessary Collaborate across the Smiths divisions to discuss any data problems, new or additional requirements and support project specification development. Support the creation of Data Analytic Models and Data Visualisations (eg PowerBI) within the Azure platform. Own and govern the code promotion process for Analytic Models and Visualisation code sets into the QA and production environments. Organise, store and analyse data as efficiently as possible, while always upholding agreed-upon security standards Manage PowerBI Licences, Gateways and Microsoft visual studio installed in Smiths. Develop documentation and training material for applications. Evaluate, design, implement and support new requirements or database changes using associated business requirements and design documents. Design and develop new analytics / models using the new data sets to expedite data analysis and reporting. Provide technical oversight for integrating new technology or new initiatives into existing data standards and structures. Monitor and analyse information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.) Ensure the integrity, confidentiality, and security of all developed solutions. Establish rules and procedures for data sharing with upper management, external stakeholders etc. Create and enforce policies for effective data management. Support others in the daily use of data systems and ensure adherence to legal and company standards. Provide regular progress reports to your manager on BAU activities and progress against project deliverables. Regularly provide accurate availability/capacity reports for the D&A team to assist with project planning and future recruitment needs. Act as a mentor to new super users within the Divisions using PowerBI technology. Lead the weekly team meeting, owning the agenda and encouraging engagement from the D&A team Qualifications Educated to degree level or equivalent. Experience with machine learning, deep learning, NLP, and computer vision. Proficiency in Python, Java, and R Strong knowledge of AI frameworks such as TensorFlow or PyTorch. Experience in Data Science techniques and methodologies. Excellent problem-solving skills and ability to work in a team environment. Thorough and proven understanding of the principles of data security, management, and administration Proficient at digesting and analysing large amounts of data. Excellent understanding of data administration and management functions (collection, analysis, distribution etc.) Experience in working with offshore and onshore support model. Experience in working with information technology. Experience in BI tools (PowerBi, OBIEE, Tableau, QlickView etc). Good knowledge of SQL language and simple analysis techniques to profile data Technical experience and knowledge in On-Premise and Public Cloud Data Services focused on: Database architecture, ETL, Data Mining, Business Intelligence, Big Data, Data Governance, Data quality, Data Cleansing Experience with Microsoft Azure a plus: Azure SQL Database, Analysis Services, Databricks, Data Lake, Logic Apps and Data Factory Understanding of Big Data technologies (Hadoop, Spark) Able to create rich visualisations that appropriately represent the underlying datasets. Review and align the reporting attributes against the Enterprise and conceptual data models Business functional knowledge - able to work with Business SMEs to relate the process to the underlying data. ERP experience and implementations (nice to have) Excellent organisational and project management skills Passionate and curious about new technology and the tech industry Excellent verbal and written communication skills with the ability to interact at all levels within the Smiths Group General understanding of PaaS Concepts - ideally in MS-Azure Cloud BI experience could be an asset Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc ).
Hours: 40 pw (9.30-6pm Monday to Friday, 1 hour lunch) Term: FTC - 6 months Location: UK or US (Remote) About us Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers, and art professionals worldwide to streamline their operations and grow their businesses. The company's integrated platform combines inventory management, CRM, websites, sales, marketing, and payment tools, everything needed to run a modern and successful art business. In 2021, Artlogic was acquired by tech investors Cove Hill Partners to accelerate innovationand expand its global reach. Since then, the company has doubled in size, with employees across London, New York, Atlanta, and Cape Town. Today, Artlogic is entering an exciting new chapter through its merger with ArtCloud, another industry leader in art technology. Together, the two companies are uniting complementary platforms to build the most comprehensive, forward-thinking solution for the art world. This collaboration brings together deep expertise across CRM, sales, marketing, inventory, payments, and AI-powered tools, empowering galleries, artists, and collectors worldwide. Joining Artlogic means becoming part of a growing global team that is shaping the future of how art is bought, sold, and managed, both online and in person. The Data Migration team operates within the Customer function, combining both technical and project delivery responsibilities. Project Managers act as the primary client interface, coordinating communication and requirements. Data Migration Specialists are responsible for technical execution, including ETL processes and solution design. The team also contributes to internal R&D, building tools and applications to improve migration efficiency and scalability. The Role As a Junior Data Engineer, you will be a vital part of the team responsible for the lifeblood of our onboarding process: client data. You will help bridge the gap between legacy client systems and the Artlogic ecosystem by building and executing robust ETL (Extract, Transform, Load) pipelines. This role is ideal for a developer early in their career who loves the "puzzle" aspect of data. You will work within the Data Migration team to dismantle complex external data structures (Relational data, FileMaker), reassemble them into our sophisticated data model, and contribute to the internal Python/Ruby libraries that make our migrations faster and smarter. You will be mentored by senior engineers and work closely with Project Managers to ensure a seamless transition for our clients. Key Responsibilities ETL Development & Execution Execute End-to-End Migrations: Learn to navigate the full migration lifecycle, moving data from diverse client environments into Artlogic. Extraction: Use scripts and tools to pull data from external platforms (e.g., FileMaker, legacy SQL databases). Transformation: Write clean, maintainable code to map, clean, and transform "messy" legacy data to fit the Artlogic schema. QA & Validation: Perform rigorous data validation and unit testing to ensure 100% accuracy and data integrity before go live. Technical Growth & Tooling Code Contribution: Assist in developing and maintaining our internal migration frameworks and R&D tools. Pipeline Optimization: Identify repetitive tasks in your daily workflow and work with senior engineers to automate them. Systems Analysis: Research unknown database structures to determine the most efficient extraction methods. Cross-functional Teamwork: Partner with Client Liaison Project Managers to understand client-specific data nuances. Documentation: Document migration mappings and technical edge cases to ensure knowledge is shared across the team. Iterative Delivery: Adapt migration scripts quickly as project requirements evolve during the onboarding phase. AI & Data AI Recommendation Verification and Data Mapping: Review and verify AI (Claude) recommendations for column mappings during cloud data migration, including confirming that columns fit perfectly or identifying where data requires manipulation or concatenation. Data Transformation and Cloud Push: Perform final data transformation steps using basic Python, Pandas, and Reax code to prepare and push relational data from Excel into the cloud environment. Key Attributes Data Integrity: Success is measured by the accuracy of migrated data and the absence of "broken" records post launch. Technical Progression: Demonstrates a growing ability to handle increasingly complex data structures with less supervision. Code Quality: Contributions to internal libraries follow team standards and improve overall migration speed. Reliability: Consistently meets project milestones and keeps stakeholders informed of technical blockers. About You Coding Foundations: Proficiency in at least one object-oriented language-Python is preferred, but we also value strong logic in C#. SQL & Data Logic: Solid understanding of relational databases (Joins, Keys, Indexes) and how to manipulate data structures. Problem-Solving Mindset: You enjoy the "detective work" of figuring out how a legacy system was built and how to extract its value. Detail Oriented: An obsession with data accuracy; you catch the "edge case" before it becomes a bug. Communication: Ability to explain technical data hurdles to non-technical Project Managers. The "Data Stack": Experience with ETL tools, pandas (Python), or regular expressions (Regex). API Knowledge: Familiarity with REST APIs and how to handle JSON/XML data. Niche Systems: Previous exposure to FileMaker (Claris) or NoSQL environments. Web Basics: A high-level understanding of how back end data interacts with front end UIs. Artlogic is an equal opportunities employer Artlogic is an equal opportunities employer. We are committed to fair and inclusive recruitment and employment practices. We welcome applications from all suitably qualified candidates. We are committed to making reasonable adjustments for disabled applicants and employees. If you have a disability and would like us to make adjustments to the application or interview process, or to discuss any adjustments to the role, please let us know. Please note that this position is UK or US based. Candidates must therefore have, or be able to obtain, appropriate immigration status entitling them to work in the UK or US for us in the role. Please note that we do not have a sponsor licence and we are not able to offer visa sponsorship for this position. The successful candidate will need to provide evidence/information to enable us to verify their right to work, prior to commencement of employment, and in accordance with current Home Office right to work guidance.
26/05/2026
Full time
Hours: 40 pw (9.30-6pm Monday to Friday, 1 hour lunch) Term: FTC - 6 months Location: UK or US (Remote) About us Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers, and art professionals worldwide to streamline their operations and grow their businesses. The company's integrated platform combines inventory management, CRM, websites, sales, marketing, and payment tools, everything needed to run a modern and successful art business. In 2021, Artlogic was acquired by tech investors Cove Hill Partners to accelerate innovationand expand its global reach. Since then, the company has doubled in size, with employees across London, New York, Atlanta, and Cape Town. Today, Artlogic is entering an exciting new chapter through its merger with ArtCloud, another industry leader in art technology. Together, the two companies are uniting complementary platforms to build the most comprehensive, forward-thinking solution for the art world. This collaboration brings together deep expertise across CRM, sales, marketing, inventory, payments, and AI-powered tools, empowering galleries, artists, and collectors worldwide. Joining Artlogic means becoming part of a growing global team that is shaping the future of how art is bought, sold, and managed, both online and in person. The Data Migration team operates within the Customer function, combining both technical and project delivery responsibilities. Project Managers act as the primary client interface, coordinating communication and requirements. Data Migration Specialists are responsible for technical execution, including ETL processes and solution design. The team also contributes to internal R&D, building tools and applications to improve migration efficiency and scalability. The Role As a Junior Data Engineer, you will be a vital part of the team responsible for the lifeblood of our onboarding process: client data. You will help bridge the gap between legacy client systems and the Artlogic ecosystem by building and executing robust ETL (Extract, Transform, Load) pipelines. This role is ideal for a developer early in their career who loves the "puzzle" aspect of data. You will work within the Data Migration team to dismantle complex external data structures (Relational data, FileMaker), reassemble them into our sophisticated data model, and contribute to the internal Python/Ruby libraries that make our migrations faster and smarter. You will be mentored by senior engineers and work closely with Project Managers to ensure a seamless transition for our clients. Key Responsibilities ETL Development & Execution Execute End-to-End Migrations: Learn to navigate the full migration lifecycle, moving data from diverse client environments into Artlogic. Extraction: Use scripts and tools to pull data from external platforms (e.g., FileMaker, legacy SQL databases). Transformation: Write clean, maintainable code to map, clean, and transform "messy" legacy data to fit the Artlogic schema. QA & Validation: Perform rigorous data validation and unit testing to ensure 100% accuracy and data integrity before go live. Technical Growth & Tooling Code Contribution: Assist in developing and maintaining our internal migration frameworks and R&D tools. Pipeline Optimization: Identify repetitive tasks in your daily workflow and work with senior engineers to automate them. Systems Analysis: Research unknown database structures to determine the most efficient extraction methods. Cross-functional Teamwork: Partner with Client Liaison Project Managers to understand client-specific data nuances. Documentation: Document migration mappings and technical edge cases to ensure knowledge is shared across the team. Iterative Delivery: Adapt migration scripts quickly as project requirements evolve during the onboarding phase. AI & Data AI Recommendation Verification and Data Mapping: Review and verify AI (Claude) recommendations for column mappings during cloud data migration, including confirming that columns fit perfectly or identifying where data requires manipulation or concatenation. Data Transformation and Cloud Push: Perform final data transformation steps using basic Python, Pandas, and Reax code to prepare and push relational data from Excel into the cloud environment. Key Attributes Data Integrity: Success is measured by the accuracy of migrated data and the absence of "broken" records post launch. Technical Progression: Demonstrates a growing ability to handle increasingly complex data structures with less supervision. Code Quality: Contributions to internal libraries follow team standards and improve overall migration speed. Reliability: Consistently meets project milestones and keeps stakeholders informed of technical blockers. About You Coding Foundations: Proficiency in at least one object-oriented language-Python is preferred, but we also value strong logic in C#. SQL & Data Logic: Solid understanding of relational databases (Joins, Keys, Indexes) and how to manipulate data structures. Problem-Solving Mindset: You enjoy the "detective work" of figuring out how a legacy system was built and how to extract its value. Detail Oriented: An obsession with data accuracy; you catch the "edge case" before it becomes a bug. Communication: Ability to explain technical data hurdles to non-technical Project Managers. The "Data Stack": Experience with ETL tools, pandas (Python), or regular expressions (Regex). API Knowledge: Familiarity with REST APIs and how to handle JSON/XML data. Niche Systems: Previous exposure to FileMaker (Claris) or NoSQL environments. Web Basics: A high-level understanding of how back end data interacts with front end UIs. Artlogic is an equal opportunities employer Artlogic is an equal opportunities employer. We are committed to fair and inclusive recruitment and employment practices. We welcome applications from all suitably qualified candidates. We are committed to making reasonable adjustments for disabled applicants and employees. If you have a disability and would like us to make adjustments to the application or interview process, or to discuss any adjustments to the role, please let us know. Please note that this position is UK or US based. Candidates must therefore have, or be able to obtain, appropriate immigration status entitling them to work in the UK or US for us in the role. Please note that we do not have a sponsor licence and we are not able to offer visa sponsorship for this position. The successful candidate will need to provide evidence/information to enable us to verify their right to work, prior to commencement of employment, and in accordance with current Home Office right to work guidance.
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the Role The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and, using modern AI tooling to build internal solutions for the team. This isn't a system admin role. We want someone who understands customer success from the inside - who knows what a renewal cycle actually looks like, what makes a QBR useful, where CSMs lose time - and can translate that into systems and workflows that deliver better results for our clients and our business. This role can be based in our London office, and will work with teams across the US and UK. What You'll Do Process & Enablement Partner with Ops leadership to design, document, and continuously improve processes - from onboarding playbooks to renewal workflows and escalation paths Build and maintain a library of templates, email sequences, call frameworks, and internal guides Run onboarding and ongoing training for CS team members across UK and US markets Core Systems & Tooling Planhat is our primary tooling for the success team Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards Create and continuously improve complex and custom integrations Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership Manage data integrity across platforms AI-enabled Builder Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency Internal-facing tooling; scalable tools for tracking, workflows, reporting, etc AI skills/similar for the success team to improve speed and quality AI agents to handle routine client enquiries and automate repetitive tasks Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products. What Success Looks Like 30 days Established relationships with success/ops teams in both US and UK Reviewed Planhat implementation and agreed action plan for improvement & uptake BigQuery client data reliably surfacing in Planhat Developed or improved at least one process 60 days Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce Published at least 2 internal tools or agents which delivering measurable improvements 90 days Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered) Established cadence of continuous improvement for Planhat, playbooks, templates, etc Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents Must Have 5+ years of experience client success, account management, revenue operations or similar role - you must understand the domain Hands on experience as an admin for Planhat, Salesforce or comparable platforms (not just user familiarity) Strong process design instincts. Able to map a workflow, identify failure points, and build something that scales Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts Clear written communication, you'll be writing playbooks, training materials, and process docs that others will actually use Excellent interpersonal skills with the ability to communicate clearly and credibly across teams and levels Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment Nice-to-have (technical) Experience using ChatGPT Codex, Claude Code or similar to ship working solutions (this may be in personal projects) Experience as an admin for Jira, Zendesk, Asana or other similar tooling Experience building reports/dashboards with Tableau, PowerBI or similar tooling Nice-to-have (background) Experience in start-up and/or scale-up businesses Experience working with teams and/or clients across multiple time zones Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions Background in parking technology, mobility, event management or venue operations You're Probably a Good Fit If You enjoy working across a wide range of tools and domains You are passionate about process optimisation You are excited about using AI-development tools to ship working solutions quickly Recharge your batteries Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year) Free lunch on all office days via Feedr with daily meal choice Free snacks & drinks on all office days Investment in you and your wellbeing Private Medical Insurance with Vitality Life assurance through YuLife £25 credit for eye tests per year Free O2 concert tickets through our partnership with the O2 Simplifying journeys so you can breathe easier £50 parking credit per month via JustPark Cycle-to-work salary sacrifice scheme EV salary sacrifice car scheme via Octopus Energy We look out for your family Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave Help finding great childcare with funded hours via Koru Kids Look after the pennies Competitive pension offering with standard and salary sacrifice options Success is best when it's shared Quarterly away days with the whole UK team Quarterly team social budget Social activities and celebrations on our gorgeous rooftop in King's Cross
26/05/2026
Full time
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the Role The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and, using modern AI tooling to build internal solutions for the team. This isn't a system admin role. We want someone who understands customer success from the inside - who knows what a renewal cycle actually looks like, what makes a QBR useful, where CSMs lose time - and can translate that into systems and workflows that deliver better results for our clients and our business. This role can be based in our London office, and will work with teams across the US and UK. What You'll Do Process & Enablement Partner with Ops leadership to design, document, and continuously improve processes - from onboarding playbooks to renewal workflows and escalation paths Build and maintain a library of templates, email sequences, call frameworks, and internal guides Run onboarding and ongoing training for CS team members across UK and US markets Core Systems & Tooling Planhat is our primary tooling for the success team Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards Create and continuously improve complex and custom integrations Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership Manage data integrity across platforms AI-enabled Builder Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency Internal-facing tooling; scalable tools for tracking, workflows, reporting, etc AI skills/similar for the success team to improve speed and quality AI agents to handle routine client enquiries and automate repetitive tasks Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products. What Success Looks Like 30 days Established relationships with success/ops teams in both US and UK Reviewed Planhat implementation and agreed action plan for improvement & uptake BigQuery client data reliably surfacing in Planhat Developed or improved at least one process 60 days Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce Published at least 2 internal tools or agents which delivering measurable improvements 90 days Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered) Established cadence of continuous improvement for Planhat, playbooks, templates, etc Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents Must Have 5+ years of experience client success, account management, revenue operations or similar role - you must understand the domain Hands on experience as an admin for Planhat, Salesforce or comparable platforms (not just user familiarity) Strong process design instincts. Able to map a workflow, identify failure points, and build something that scales Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts Clear written communication, you'll be writing playbooks, training materials, and process docs that others will actually use Excellent interpersonal skills with the ability to communicate clearly and credibly across teams and levels Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment Nice-to-have (technical) Experience using ChatGPT Codex, Claude Code or similar to ship working solutions (this may be in personal projects) Experience as an admin for Jira, Zendesk, Asana or other similar tooling Experience building reports/dashboards with Tableau, PowerBI or similar tooling Nice-to-have (background) Experience in start-up and/or scale-up businesses Experience working with teams and/or clients across multiple time zones Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions Background in parking technology, mobility, event management or venue operations You're Probably a Good Fit If You enjoy working across a wide range of tools and domains You are passionate about process optimisation You are excited about using AI-development tools to ship working solutions quickly Recharge your batteries Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year) Free lunch on all office days via Feedr with daily meal choice Free snacks & drinks on all office days Investment in you and your wellbeing Private Medical Insurance with Vitality Life assurance through YuLife £25 credit for eye tests per year Free O2 concert tickets through our partnership with the O2 Simplifying journeys so you can breathe easier £50 parking credit per month via JustPark Cycle-to-work salary sacrifice scheme EV salary sacrifice car scheme via Octopus Energy We look out for your family Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave Help finding great childcare with funded hours via Koru Kids Look after the pennies Competitive pension offering with standard and salary sacrifice options Success is best when it's shared Quarterly away days with the whole UK team Quarterly team social budget Social activities and celebrations on our gorgeous rooftop in King's Cross
Role Overview A Customer Sales Engineer will act as the primary technical and product expert for the Account Management team, driving customer expansion during renewal and upsell cycles. What will you do? Drive product activation during renewal and expansion cycles, ensuring an excellent experience for existing customers. Support customers during trials and proof of concepts of the platform. Identify existing pain points, define goals, and influence requirements for additional products. Act as the technical point of contact for all support queries during renewal and expansion. Assist with security assessments, RFPs, and business cases as required. Collaborate to improve the trial/POS experience, identify insights, and develop solutions. What do we need from you? 3+ years in a customer facing, post sales technical role such as a Sales Engineer or Technical Account Manager. Sales acumen: Comfortable in a commercial driven environment and effective at partnering with sales and success teams. Deep understanding of cybersecurity and GRC landscape (e.g., ServiceNow, Splunk, or similar tools). Passion for becoming a deep subject matter expert on a complex software platform. What gives you an edge? Strong API knowledge with REST APIs. Excellent communicator: Ability to translate complex technical concepts to both technical and non technical audiences. Structured problem solving skills. Collaborative mindset working with CSMs, Support, and Product teams. Benefits Monthly lifestyle subsidy. WFH set up allowance (first 3 months). $1,500 USD annual Learning & Development allowance. Generous annual leave. 18 weeks paid parental leave. Personal leave allowance for sick/carer's leave. Fully remote working environment. Top spec hardware provided. Generative AI subsidy. Health insurance. Equal Opportunity Employer As an Equal Employment Opportunity and affirmative action employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status.
26/05/2026
Full time
Role Overview A Customer Sales Engineer will act as the primary technical and product expert for the Account Management team, driving customer expansion during renewal and upsell cycles. What will you do? Drive product activation during renewal and expansion cycles, ensuring an excellent experience for existing customers. Support customers during trials and proof of concepts of the platform. Identify existing pain points, define goals, and influence requirements for additional products. Act as the technical point of contact for all support queries during renewal and expansion. Assist with security assessments, RFPs, and business cases as required. Collaborate to improve the trial/POS experience, identify insights, and develop solutions. What do we need from you? 3+ years in a customer facing, post sales technical role such as a Sales Engineer or Technical Account Manager. Sales acumen: Comfortable in a commercial driven environment and effective at partnering with sales and success teams. Deep understanding of cybersecurity and GRC landscape (e.g., ServiceNow, Splunk, or similar tools). Passion for becoming a deep subject matter expert on a complex software platform. What gives you an edge? Strong API knowledge with REST APIs. Excellent communicator: Ability to translate complex technical concepts to both technical and non technical audiences. Structured problem solving skills. Collaborative mindset working with CSMs, Support, and Product teams. Benefits Monthly lifestyle subsidy. WFH set up allowance (first 3 months). $1,500 USD annual Learning & Development allowance. Generous annual leave. 18 weeks paid parental leave. Personal leave allowance for sick/carer's leave. Fully remote working environment. Top spec hardware provided. Generative AI subsidy. Health insurance. Equal Opportunity Employer As an Equal Employment Opportunity and affirmative action employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status.
