Role Overview
A Customer Sales Engineer will act as the primary technical and product expert for the Account Management team, driving customer expansion during renewal and upsell cycles.
What will you do?
- Drive product activation during renewal and expansion cycles, ensuring an excellent experience for existing customers.
- Support customers during trials and proof of concepts of the platform.
- Identify existing pain points, define goals, and influence requirements for additional products.
- Act as the technical point of contact for all support queries during renewal and expansion.
- Assist with security assessments, RFPs, and business cases as required.
- Collaborate to improve the trial/POS experience, identify insights, and develop solutions.
What do we need from you?
- 3+ years in a customer facing, post sales technical role such as a Sales Engineer or Technical Account Manager.
- Sales acumen: Comfortable in a commercial driven environment and effective at partnering with sales and success teams.
- Deep understanding of cybersecurity and GRC landscape (e.g., ServiceNow, Splunk, or similar tools).
- Passion for becoming a deep subject matter expert on a complex software platform.
What gives you an edge?
- Strong API knowledge with REST APIs.
- Excellent communicator: Ability to translate complex technical concepts to both technical and non technical audiences.
- Structured problem solving skills.
- Collaborative mindset working with CSMs, Support, and Product teams.
Benefits
- Monthly lifestyle subsidy.
- WFH set up allowance (first 3 months).
- $1,500 USD annual Learning & Development allowance.
- Generous annual leave.
- 18 weeks paid parental leave.
- Personal leave allowance for sick/carer's leave.
- Fully remote working environment.
- Top spec hardware provided.
- Generative AI subsidy.
- Health insurance.
Equal Opportunity Employer
As an Equal Employment Opportunity and affirmative action employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status.