Head of Finance Systems Transformation Programme
Job reference: REQ000687
24 Month Fixed Term Contract
£52,303 - ££62,763pa
Woking GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
If you have successfully managed and led IT system implementations this is a tremendous opportunity to use your skills to save our planet. There has never been a more important time to join the fight for our world and as Finance Systems Programme Manager for the world’s leading independent conservation organisation you can play a vital role in the battle for nature.
WWF UK has grown significantly in the last four years and as Finance Systems Programme Manager you will focus on implementing new finance systems to facilitate the financial management and reporting we now need and which is critical to the organisation’s ability to ensure maximum impact from the use of funds. We will look to you to deliver new finance, procurement and grant management systems. You will take responsibility for the effective management of implementation projects from initial discovery through to Go Live and beyond.
You will ensure projects are delivered within budget, on time and that main requirements and objectives for each system are successfully met. You will also oversee the work of implementation partners, manage stakeholder communications and escalate large-scale issues if needed. You will manage resources and ensure users are adequately equipped and trained to optimise systems use too. Important will be the ability to solve project-related problems and to keep the organisation on track.
For this critical role, you must have significant experience of successfully managing and leading IT system implementations, preferably with finance systems implementation projects. Comfortable helping organisations and teams with transformation or change management projects, you will be used to managing multiple stakeholders and leading project teams. You will also possess strong interpersonal, communication and influencing skills. You will also be used to managing budgets and resources as well as overseeing supplier partners.
Experience of implementing MS Dynamics Business Central as a finance system would be an advantage as would a project management qualification.
If you are excited by the opportunity to deliver multiple complex IT projects while building a movement for nature, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
Application closing date : 11/02/2024
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Jan 25, 2024
Full time
Head of Finance Systems Transformation Programme
Job reference: REQ000687
24 Month Fixed Term Contract
£52,303 - ££62,763pa
Woking GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
If you have successfully managed and led IT system implementations this is a tremendous opportunity to use your skills to save our planet. There has never been a more important time to join the fight for our world and as Finance Systems Programme Manager for the world’s leading independent conservation organisation you can play a vital role in the battle for nature.
WWF UK has grown significantly in the last four years and as Finance Systems Programme Manager you will focus on implementing new finance systems to facilitate the financial management and reporting we now need and which is critical to the organisation’s ability to ensure maximum impact from the use of funds. We will look to you to deliver new finance, procurement and grant management systems. You will take responsibility for the effective management of implementation projects from initial discovery through to Go Live and beyond.
You will ensure projects are delivered within budget, on time and that main requirements and objectives for each system are successfully met. You will also oversee the work of implementation partners, manage stakeholder communications and escalate large-scale issues if needed. You will manage resources and ensure users are adequately equipped and trained to optimise systems use too. Important will be the ability to solve project-related problems and to keep the organisation on track.
For this critical role, you must have significant experience of successfully managing and leading IT system implementations, preferably with finance systems implementation projects. Comfortable helping organisations and teams with transformation or change management projects, you will be used to managing multiple stakeholders and leading project teams. You will also possess strong interpersonal, communication and influencing skills. You will also be used to managing budgets and resources as well as overseeing supplier partners.
Experience of implementing MS Dynamics Business Central as a finance system would be an advantage as would a project management qualification.
If you are excited by the opportunity to deliver multiple complex IT projects while building a movement for nature, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
Application closing date : 11/02/2024
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Hastoe Housing Association Limited
Marina Place, Hampton Wick, Kingston upon Thames KT1 4BH, UK
Salary: £35,406 - £39,340
Hours: 35 per week
Location: Hybrid – Home-based / Hampton Wick, KT1
Contract: Permanent
Benefits: 25 days annual leave plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, pension plus many more.
Why Hastoe’s different
Are you passionate about data? Do you have an eye for detail? Then you could be the one to complete our Performance and IT Team? Now is a really exciting time to join the Hastoe family as we kick-start 2023 with plenty of interesting projects.
In return, we’ll offer support and training through your journey with us, as well as a great network of colleagues where a friendly face is never far away. As an award winning leading rural housing provider managing 7,500 sustainable, affordable homes, there’s always a new and exciting project happening at Hastoe, while our regular all-staff get togethers will allow you to connect and develop great relationships with your colleagues across the company.
What will you be doing?
Analysing requirements, developing, and maintaining reports, visualisations and dashboards in line with agreed Key Performance Indicator definitions for operational and management performance packs
Managing all regulatory returns for the business
Supporting the Data Governance strategy; working with data owners to develop and maintain key data controls, ensuring these controls are adhered to on a regular basis. Working with the business to ensure data reporting definitions are relevant to the business needs
Working closely with stakeholders to understand business objectives and data requirements
We’re looking for?
To be considered for this role you will have the following:
Previous experience in a Data Analyst or similar role, with proven experience ideally using Power BI
Strong T-Sql querying skills
Excellent attention to detail
Strong problem solving and critical thinking skills with the ability to solve issues utilising data
Excellent interpersonal, communication and relationship building skills
The ability to adapt and organise your workload to accommodate deadlines
If you have previous experience in using Housing Management systems then this is a bonus but it’s not essential to the role. You’ll receive full training on our in house systems when you join.
What you’ll get from us:
Training opportunities to develop your skills
A team of supportive colleagues
The opportunity to make your mark on our performance reporting
A personal note from hiring manager:
“Working in the Performance & IT Team at Hastoe is working at the center of our business. You will communicate and work with all our friendly and passionate employees. The Team is supportive and approachable, and we can’t wait to welcome our new Business Intelligence Analyst into the team”.
Application
Please send your CV and supporting statement to recruitment@hastoe.com by 5pm on Sunday 26 February 2023.
We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate so to avoid missing out, don’t delay in applying for this exciting new role.
Please note, CVs sent without a supporting statement will not be considered.
Your supporting statement should include:
Your motivations for applying for the role
How you meet the person specification
What attracts you to work for a Housing Association / what you enjoy about currently working for a Housing Association
If you’d like more information about the role or have any questions about the application process, please contact the HR Team at recruitment@hastoe.com or call 0208 973 0435.
This post is subject to background checks.
Feb 07, 2023
Full time
Salary: £35,406 - £39,340
Hours: 35 per week
Location: Hybrid – Home-based / Hampton Wick, KT1
Contract: Permanent
Benefits: 25 days annual leave plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, pension plus many more.
Why Hastoe’s different
Are you passionate about data? Do you have an eye for detail? Then you could be the one to complete our Performance and IT Team? Now is a really exciting time to join the Hastoe family as we kick-start 2023 with plenty of interesting projects.
In return, we’ll offer support and training through your journey with us, as well as a great network of colleagues where a friendly face is never far away. As an award winning leading rural housing provider managing 7,500 sustainable, affordable homes, there’s always a new and exciting project happening at Hastoe, while our regular all-staff get togethers will allow you to connect and develop great relationships with your colleagues across the company.
What will you be doing?
Analysing requirements, developing, and maintaining reports, visualisations and dashboards in line with agreed Key Performance Indicator definitions for operational and management performance packs
Managing all regulatory returns for the business
Supporting the Data Governance strategy; working with data owners to develop and maintain key data controls, ensuring these controls are adhered to on a regular basis. Working with the business to ensure data reporting definitions are relevant to the business needs
Working closely with stakeholders to understand business objectives and data requirements
We’re looking for?
To be considered for this role you will have the following:
Previous experience in a Data Analyst or similar role, with proven experience ideally using Power BI
Strong T-Sql querying skills
Excellent attention to detail
Strong problem solving and critical thinking skills with the ability to solve issues utilising data
Excellent interpersonal, communication and relationship building skills
The ability to adapt and organise your workload to accommodate deadlines
If you have previous experience in using Housing Management systems then this is a bonus but it’s not essential to the role. You’ll receive full training on our in house systems when you join.
What you’ll get from us:
Training opportunities to develop your skills
A team of supportive colleagues
The opportunity to make your mark on our performance reporting
A personal note from hiring manager:
“Working in the Performance & IT Team at Hastoe is working at the center of our business. You will communicate and work with all our friendly and passionate employees. The Team is supportive and approachable, and we can’t wait to welcome our new Business Intelligence Analyst into the team”.
Application
Please send your CV and supporting statement to recruitment@hastoe.com by 5pm on Sunday 26 February 2023.
We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate so to avoid missing out, don’t delay in applying for this exciting new role.
Please note, CVs sent without a supporting statement will not be considered.
Your supporting statement should include:
Your motivations for applying for the role
How you meet the person specification
What attracts you to work for a Housing Association / what you enjoy about currently working for a Housing Association
If you’d like more information about the role or have any questions about the application process, please contact the HR Team at recruitment@hastoe.com or call 0208 973 0435.
This post is subject to background checks.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
About the Role Glassdoor is looking for a data savvy people-centric Senior Manager to lead our Analytics team. As a member of the extended Monetization Leadership team, this role will partner closely with leaders across our GTM organization to ensure we have the right roadmap of analytics priorities, and data-driven input to our most critical business decision. This role will balance scalable business intelligence and dashboarding, with forward-looking strategic analytics, with support for high priority GTM initiatives, while ensuring we have the right infrastructure to manage our business at scale. As a people leader, you'll have the opportunity to coach and mentor a strong team of analysts, and build analytical and technical capabilities needed to position our team for the future. The right person for this role is a passionate people leader, with extensive experience in using data and business intelligence tools to tell stories, and make businesses more efficient and effective at scale What You'll Do Analytical leadership Partner with GTM leaders to understand their analytics needs and operating rhythms Lead GTM data strategy and reporting governance to ensure the analytics platform operates as designed Develop and execute the analytics roadmap for the GTM organization Provide business intelligence and insights across revenue forecasting, customer retention, new business, strategic KPIs, lead scoring, customer segmentation etc. Engage with senior stakeholders to advise and solve complex problems by developing and deploying analytical tools and frameworks Perform data assessment and mapping exercises for system integration projects and change management Business leadership Monitor KPI performance and report results regularly to the Senior Leadership Team Develop relationships and act as a trusted advisor for GTM, Finance, HR, BizOps and other stakeholders to identify and address gaps in data, understand new reporting requirements and deploy scalable data analytics solutions Partner with Enablement teams to support communication, training, and adoption of data solutions for front-line Sales and CS teams Support annual planning activities to develop actionable insights People leadership Lead annual and quarterly planning and prioritization for the GTM analytics team Provide coaching and mentorship to ensure high quality delivery of analytics and data-driven insights in support of business needs Develop talent, mentor and coach team members on to maximize their individual potential, contributions and professional growth What You'll Bring Dedication to add to Glassdoor values and our culture of DEI At least 7+ years of experience in Business Intelligence or Data Analytics At least 3+ years of experience in People Management, Talent Development, Coaching Exceptional problem solving, analytical, data visualization, project management, logical reasoning skills Proven experience in GTM strategy & Analytics, GTM operations preferably in the tech industry B2B SaaS Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple initiatives simultaneously. Strong analytical skills with the ability to interpret data, identify patterns, and make data-driven recommendations. Proactive and results-oriented, comfortable leading solution for complex business problems despite ambiguity, able to execute quickly with high attention to detail Experience with CRM systems (Salesforce), data visualization tools (Tableau, Power BI etc), Excel, SQL Excellent communication and presentation skills, with the ability to effectively convey complex data solutions and strategies to diverse stakeholders. Expert knowledge on managing reporting tools, scaling the business with automated data solutions and robust analytical frameworks for decision making Team player with strong interpersonal skills, capable of building effective relationships across teams and levels within the organization Compensation and Benefits Base Salary Range: Canada (CAD): 140,000 - 210,000 Ireland (EUR): 113,400 - 170,200 United Kingdom (GBP): 107,300 - 160,900 You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here . Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less. Bonus: 15% Bonuses are paid out bi-annually and the amount awarded is based on individual and company performance. Generous Restricted Stock Units (RSU): Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.
Apr 28, 2024
Full time
About the Role Glassdoor is looking for a data savvy people-centric Senior Manager to lead our Analytics team. As a member of the extended Monetization Leadership team, this role will partner closely with leaders across our GTM organization to ensure we have the right roadmap of analytics priorities, and data-driven input to our most critical business decision. This role will balance scalable business intelligence and dashboarding, with forward-looking strategic analytics, with support for high priority GTM initiatives, while ensuring we have the right infrastructure to manage our business at scale. As a people leader, you'll have the opportunity to coach and mentor a strong team of analysts, and build analytical and technical capabilities needed to position our team for the future. The right person for this role is a passionate people leader, with extensive experience in using data and business intelligence tools to tell stories, and make businesses more efficient and effective at scale What You'll Do Analytical leadership Partner with GTM leaders to understand their analytics needs and operating rhythms Lead GTM data strategy and reporting governance to ensure the analytics platform operates as designed Develop and execute the analytics roadmap for the GTM organization Provide business intelligence and insights across revenue forecasting, customer retention, new business, strategic KPIs, lead scoring, customer segmentation etc. Engage with senior stakeholders to advise and solve complex problems by developing and deploying analytical tools and frameworks Perform data assessment and mapping exercises for system integration projects and change management Business leadership Monitor KPI performance and report results regularly to the Senior Leadership Team Develop relationships and act as a trusted advisor for GTM, Finance, HR, BizOps and other stakeholders to identify and address gaps in data, understand new reporting requirements and deploy scalable data analytics solutions Partner with Enablement teams to support communication, training, and adoption of data solutions for front-line Sales and CS teams Support annual planning activities to develop actionable insights People leadership Lead annual and quarterly planning and prioritization for the GTM analytics team Provide coaching and mentorship to ensure high quality delivery of analytics and data-driven insights in support of business needs Develop talent, mentor and coach team members on to maximize their individual potential, contributions and professional growth What You'll Bring Dedication to add to Glassdoor values and our culture of DEI At least 7+ years of experience in Business Intelligence or Data Analytics At least 3+ years of experience in People Management, Talent Development, Coaching Exceptional problem solving, analytical, data visualization, project management, logical reasoning skills Proven experience in GTM strategy & Analytics, GTM operations preferably in the tech industry B2B SaaS Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple initiatives simultaneously. Strong analytical skills with the ability to interpret data, identify patterns, and make data-driven recommendations. Proactive and results-oriented, comfortable leading solution for complex business problems despite ambiguity, able to execute quickly with high attention to detail Experience with CRM systems (Salesforce), data visualization tools (Tableau, Power BI etc), Excel, SQL Excellent communication and presentation skills, with the ability to effectively convey complex data solutions and strategies to diverse stakeholders. Expert knowledge on managing reporting tools, scaling the business with automated data solutions and robust analytical frameworks for decision making Team player with strong interpersonal skills, capable of building effective relationships across teams and levels within the organization Compensation and Benefits Base Salary Range: Canada (CAD): 140,000 - 210,000 Ireland (EUR): 113,400 - 170,200 United Kingdom (GBP): 107,300 - 160,900 You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here . Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less. Bonus: 15% Bonuses are paid out bi-annually and the amount awarded is based on individual and company performance. Generous Restricted Stock Units (RSU): Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Data drives our business. Come and join our Analytic team and take part in defining and distilling that data for key corporate decision makers and our clients around the world. Position Summary The Amex GBT Analytics team is actively seeking a qualified candidate to fulfil the role of Senior Data Analyst/ Scientist. This critical position demands a self-motivated, results-oriented individual, with strong analytical skills to join our global team. Using advanced analytical techniques, you will support the business teams through critical projects and influence decisions based on data and analyses that help deliver results. You will have the opportunity to work on a broad spectrum of areas that include in-product messaging, marketing operations, campaign performance optimization, and personalized marketing framework. This position will be highly rewarding and lots of fun. Training and development opportunities will abound ensuring high-performing individuals can chart a long-term career trajectory within the company. This role represents an exciting opportunity to join Amex GBT, as we define the future of business travel as we lead the industry into a new era. What you will do Passionate storytelling and bringing data to life by partnering with key stakeholders. Design and build models to prioritize and classify critical touchpoints along the customer journey to increase internal guidance and prioritization. Lead strategic and quantitative analysis to support and enable the continued growth critical to Amex GBT. Influence partners and senior leaders by communicating across various levels of the organization in a clear and compelling way. Maintain, consolidate, and enrich current reports/dashboards to visualize data analysis and insights. Support ongoing needs for analytical/ operational reporting, and day-to-day needs that impact our Sales and Marketing teams. Support data migrations, updating links, and ratifying and consolidating existing reports. Identify, prioritize, and drive operational improvements. What We're Looking For Proficiency in verbal and written communication, and competence in data presentation. Relevant bachelor's or master's degree or equivalent experience in any of the following fields: computer science, statistics, mathematics, physical sciences with strong understating of data analytics. Proven experience with marketing technologies, such as Google Analytics, Adobe Analytics, Salesforce Marketing Cloud, Marketo or similar technologies 8+ years of work experience in a relevant business environment. Proficiency in SQL (to feel comfortable manipulating data, creating scripts that combine different data sources and interpret results) and Python/R. Strong experience using Tableau to pull data from various sources, develop and publish automated reports and dashboards. Deep understanding of data and reporting requirements, with the ability to collaborate on analytics models, reporting tools, and return on investment analysis. Capacity to thrive in a fast-paced environment and embrace ambiguity while maintaining a sharp focus on delivering results. Location United Kingdom - London Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Data drives our business. Come and join our Analytic team and take part in defining and distilling that data for key corporate decision makers and our clients around the world. Position Summary The Amex GBT Analytics team is actively seeking a qualified candidate to fulfil the role of Senior Data Analyst/ Scientist. This critical position demands a self-motivated, results-oriented individual, with strong analytical skills to join our global team. Using advanced analytical techniques, you will support the business teams through critical projects and influence decisions based on data and analyses that help deliver results. You will have the opportunity to work on a broad spectrum of areas that include in-product messaging, marketing operations, campaign performance optimization, and personalized marketing framework. This position will be highly rewarding and lots of fun. Training and development opportunities will abound ensuring high-performing individuals can chart a long-term career trajectory within the company. This role represents an exciting opportunity to join Amex GBT, as we define the future of business travel as we lead the industry into a new era. What you will do Passionate storytelling and bringing data to life by partnering with key stakeholders. Design and build models to prioritize and classify critical touchpoints along the customer journey to increase internal guidance and prioritization. Lead strategic and quantitative analysis to support and enable the continued growth critical to Amex GBT. Influence partners and senior leaders by communicating across various levels of the organization in a clear and compelling way. Maintain, consolidate, and enrich current reports/dashboards to visualize data analysis and insights. Support ongoing needs for analytical/ operational reporting, and day-to-day needs that impact our Sales and Marketing teams. Support data migrations, updating links, and ratifying and consolidating existing reports. Identify, prioritize, and drive operational improvements. What We're Looking For Proficiency in verbal and written communication, and competence in data presentation. Relevant bachelor's or master's degree or equivalent experience in any of the following fields: computer science, statistics, mathematics, physical sciences with strong understating of data analytics. Proven experience with marketing technologies, such as Google Analytics, Adobe Analytics, Salesforce Marketing Cloud, Marketo or similar technologies 8+ years of work experience in a relevant business environment. Proficiency in SQL (to feel comfortable manipulating data, creating scripts that combine different data sources and interpret results) and Python/R. Strong experience using Tableau to pull data from various sources, develop and publish automated reports and dashboards. Deep understanding of data and reporting requirements, with the ability to collaborate on analytics models, reporting tools, and return on investment analysis. Capacity to thrive in a fast-paced environment and embrace ambiguity while maintaining a sharp focus on delivering results. Location United Kingdom - London The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC ("Egencia" or the "Company"), a member of the American Express Global Business Travel family of companies. All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Apr 28, 2024
Full time
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Data drives our business. Come and join our Analytic team and take part in defining and distilling that data for key corporate decision makers and our clients around the world. Position Summary The Amex GBT Analytics team is actively seeking a qualified candidate to fulfil the role of Senior Data Analyst/ Scientist. This critical position demands a self-motivated, results-oriented individual, with strong analytical skills to join our global team. Using advanced analytical techniques, you will support the business teams through critical projects and influence decisions based on data and analyses that help deliver results. You will have the opportunity to work on a broad spectrum of areas that include in-product messaging, marketing operations, campaign performance optimization, and personalized marketing framework. This position will be highly rewarding and lots of fun. Training and development opportunities will abound ensuring high-performing individuals can chart a long-term career trajectory within the company. This role represents an exciting opportunity to join Amex GBT, as we define the future of business travel as we lead the industry into a new era. What you will do Passionate storytelling and bringing data to life by partnering with key stakeholders. Design and build models to prioritize and classify critical touchpoints along the customer journey to increase internal guidance and prioritization. Lead strategic and quantitative analysis to support and enable the continued growth critical to Amex GBT. Influence partners and senior leaders by communicating across various levels of the organization in a clear and compelling way. Maintain, consolidate, and enrich current reports/dashboards to visualize data analysis and insights. Support ongoing needs for analytical/ operational reporting, and day-to-day needs that impact our Sales and Marketing teams. Support data migrations, updating links, and ratifying and consolidating existing reports. Identify, prioritize, and drive operational improvements. What We're Looking For Proficiency in verbal and written communication, and competence in data presentation. Relevant bachelor's or master's degree or equivalent experience in any of the following fields: computer science, statistics, mathematics, physical sciences with strong understating of data analytics. Proven experience with marketing technologies, such as Google Analytics, Adobe Analytics, Salesforce Marketing Cloud, Marketo or similar technologies 8+ years of work experience in a relevant business environment. Proficiency in SQL (to feel comfortable manipulating data, creating scripts that combine different data sources and interpret results) and Python/R. Strong experience using Tableau to pull data from various sources, develop and publish automated reports and dashboards. Deep understanding of data and reporting requirements, with the ability to collaborate on analytics models, reporting tools, and return on investment analysis. Capacity to thrive in a fast-paced environment and embrace ambiguity while maintaining a sharp focus on delivering results. Location United Kingdom - London Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Data drives our business. Come and join our Analytic team and take part in defining and distilling that data for key corporate decision makers and our clients around the world. Position Summary The Amex GBT Analytics team is actively seeking a qualified candidate to fulfil the role of Senior Data Analyst/ Scientist. This critical position demands a self-motivated, results-oriented individual, with strong analytical skills to join our global team. Using advanced analytical techniques, you will support the business teams through critical projects and influence decisions based on data and analyses that help deliver results. You will have the opportunity to work on a broad spectrum of areas that include in-product messaging, marketing operations, campaign performance optimization, and personalized marketing framework. This position will be highly rewarding and lots of fun. Training and development opportunities will abound ensuring high-performing individuals can chart a long-term career trajectory within the company. This role represents an exciting opportunity to join Amex GBT, as we define the future of business travel as we lead the industry into a new era. What you will do Passionate storytelling and bringing data to life by partnering with key stakeholders. Design and build models to prioritize and classify critical touchpoints along the customer journey to increase internal guidance and prioritization. Lead strategic and quantitative analysis to support and enable the continued growth critical to Amex GBT. Influence partners and senior leaders by communicating across various levels of the organization in a clear and compelling way. Maintain, consolidate, and enrich current reports/dashboards to visualize data analysis and insights. Support ongoing needs for analytical/ operational reporting, and day-to-day needs that impact our Sales and Marketing teams. Support data migrations, updating links, and ratifying and consolidating existing reports. Identify, prioritize, and drive operational improvements. What We're Looking For Proficiency in verbal and written communication, and competence in data presentation. Relevant bachelor's or master's degree or equivalent experience in any of the following fields: computer science, statistics, mathematics, physical sciences with strong understating of data analytics. Proven experience with marketing technologies, such as Google Analytics, Adobe Analytics, Salesforce Marketing Cloud, Marketo or similar technologies 8+ years of work experience in a relevant business environment. Proficiency in SQL (to feel comfortable manipulating data, creating scripts that combine different data sources and interpret results) and Python/R. Strong experience using Tableau to pull data from various sources, develop and publish automated reports and dashboards. Deep understanding of data and reporting requirements, with the ability to collaborate on analytics models, reporting tools, and return on investment analysis. Capacity to thrive in a fast-paced environment and embrace ambiguity while maintaining a sharp focus on delivering results. Location United Kingdom - London The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC ("Egencia" or the "Company"), a member of the American Express Global Business Travel family of companies. All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 28, 2024
Full time
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Important: All applicants must be able to obtain Security Clearance, and as a minimum be living in the UK for 5 years. Working: The role is office/hybrid based with occasional travel to other company/customer's sites in the UK or abroad. Office site presence, anticipated 2-3 days onsite, depending on project needs. Are you an Engineer or Technology individual looking for your next career move? Our client are growing it's Analyst team and are interested in experience / backgrounds from the following Mathematical / Physics related disciplines: Data Analysis / Mathematical analysis Algorithm Development Artificial Intelligence (AI) Robotics Machine Learning Modelling & Simulation / Model based design Acoustics Computer Vision Data Science / Computer Science R&D (Research & Development) We have an exciting new opportunity for talented and motivated Analyst's who are looking to develop their expertise and play a pivotal role in extending products in capability and effectiveness. The Analysts are involved throughout the project lifecycle from conceiving new product ideas and capabilities to gaining customer approval of delivered solutions and insertion of capability enhancement to in service solutions. As a Analyst you will provide in-depth technical expertise, supporting equally the product development and project delivery. Experience needed: Ideally qualified to degree-level or equivalent experience in a Physics or Engineering based subject, such as; Electronics, Hardware, Computer Science, Software or Systems Engineering etc. Strong communication skills, with the ability to convey complex topics clearly and concisely to both expert and non-expert audiences. Proficiency in the use of mathematical and scientific modelling tools, such as MATLAB. Proven ability to set and meet deadlines effectively. Commercial experience in one or more of the following areas: Operational Analysis Trials Data Analysis Performance Prediction Modelling Performance Requirement Interpretation and Analysis Experience in the following would be desirable: Experience in the Defence / Aerospace or safety regulated environment would be advantageous Experience in the Naval / Maritime / Sonar domain would be advantageous. For full information, please get in touch! JBRP1_UKTJ
Apr 28, 2024
Full time
Important: All applicants must be able to obtain Security Clearance, and as a minimum be living in the UK for 5 years. Working: The role is office/hybrid based with occasional travel to other company/customer's sites in the UK or abroad. Office site presence, anticipated 2-3 days onsite, depending on project needs. Are you an Engineer or Technology individual looking for your next career move? Our client are growing it's Analyst team and are interested in experience / backgrounds from the following Mathematical / Physics related disciplines: Data Analysis / Mathematical analysis Algorithm Development Artificial Intelligence (AI) Robotics Machine Learning Modelling & Simulation / Model based design Acoustics Computer Vision Data Science / Computer Science R&D (Research & Development) We have an exciting new opportunity for talented and motivated Analyst's who are looking to develop their expertise and play a pivotal role in extending products in capability and effectiveness. The Analysts are involved throughout the project lifecycle from conceiving new product ideas and capabilities to gaining customer approval of delivered solutions and insertion of capability enhancement to in service solutions. As a Analyst you will provide in-depth technical expertise, supporting equally the product development and project delivery. Experience needed: Ideally qualified to degree-level or equivalent experience in a Physics or Engineering based subject, such as; Electronics, Hardware, Computer Science, Software or Systems Engineering etc. Strong communication skills, with the ability to convey complex topics clearly and concisely to both expert and non-expert audiences. Proficiency in the use of mathematical and scientific modelling tools, such as MATLAB. Proven ability to set and meet deadlines effectively. Commercial experience in one or more of the following areas: Operational Analysis Trials Data Analysis Performance Prediction Modelling Performance Requirement Interpretation and Analysis Experience in the following would be desirable: Experience in the Defence / Aerospace or safety regulated environment would be advantageous Experience in the Naval / Maritime / Sonar domain would be advantageous. For full information, please get in touch! JBRP1_UKTJ
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 27, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme.The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 27, 2024
Full time
Are you an experienced Business Systems Analyst, Application Analyst or Software specialist? Do you have specific experience of working on ERP style software implementations and/or upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Systems Analyst to take a key role in the implementation of new application technology whilst continuously improving an application architecture suite for a for a respected & established social enterprise as part of a wider digital transformation programme.The main purpose of the role will be to integrate business processes and applications across the organisation, whilst taking responsibility for the implementation of new strategic applications. Further day-to-day activities will include leading on system improvement; implementation activity; stakeholder engagement; process mapping; requirement elicitation; the identification and evaluation of new business process opportunities followed by their integration into the application architecture; business continuity; managing data quality, control, and configuration; systems integration; and documentation. Essential Experience working in an implementation capacity (implementation/upgrade, build, configuration, testing, training, support) on a project to install or upgrade commercial software applications. Business/Systems Analysis experience including stakeholder engagement, requirements elicitation, process mapping, process analysis and improvement. Experience of working with ERP or enterprise level applications (Such as Microsoft Dynamics 365, Oracle Fusion, SAP, Salesforce, or similar) Some experience of systems integration. Excellent communication skills and strong work ethic Desirable Experience of any of the following - SQL Server database administration, SQL scripting and/or the development of ETL process for data migration or interfacing In depth interfacing experience (APIs, Web Services, SSIS, etc) Relevant certification (such as BCS Business Analyst, PRINCE2, MS SQL DBA, Agile or similar) As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an excellent benefits package that includes a superb contributory pension, flexible working and work/life balance, generous leave entitlement, professional development, and friendly collaborative work environment. If you would like the opportunity to work for a fresh, ambitious and technology driven organisation, then please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
BI Analyst A growing property investment business based in Manchester are currently looking for a BI Analyst to join the team in order to aid further data-led decision making. The business are backed by one of the largest investment companys in the world, who in turn have provided punchy revenue targets that they feel are achievable through ensuring the business are truly data-driven. The BI Analyst will sit below the Head of BI & Data and will be an all-encompassing role, working with a variety of different departments in order to help provide insight and spot trends/patterns to further enhance the businesses efficiency and overall success. Key responsibilities: Reporting Design and Management Create new reports and manage/ review existing reports as per business requirements. Design and manage Business Intelligence (BI) reporting leveraging excel and other BI tools. Develop and maintain data models, reports, and dashboards. Hands-on exploration of data, dashboards, statistical analysis, and predictive modelling.Analysis Collaborate with cross-functional teams to gather and analyse business reporting requirements. Perform in-depth data analysis to identify trends, opportunities and highlight issues, supporting the management team in decision making. Identifying areas for optimization and enhancing reporting usage through innovative solutions.Data Management and Governance Ensure the accuracy and integrity of all reporting and analysis outputs. Consolidate and validate datasets, enforce rules for standardizing and organizing datasets, and audit user activities. Experience and Knowledge Experience working in a similar Business Intelligence Developer / Analyst role. Advanced Microsoft Excel skills including VLOOKUP, pivot tables, and general formulas. Experience working with large datasets and performing data analysis. Familiarity with large-scale ERP systems. Knowledge of BI tools such as Power BI (preferred), Tableau, or QlikView, including data modelling, DAX, and Power Query. (Desirable) Familiar with ETL concepts and processes (Desirable) Understanding of real estate metrics, KPIs, and industry trends. (Desirable) The role is offering a salary of up to £40,000 which could potentially be slightly stretched for the right candidate if necessary. This also comes with a variety of benefits which includes 25 days holiday with an additional day off for your birthday, 4% matched pension, yearly salary reviews and more. The office is based just outside Manchester City Centre, easily reachable by car and tram - with the need to visit the office up to 3 days per week. Interviews will be taking place ASAP for this role - apply today to register your interest. Please note: candidates must be based in the UK and local to Manchester. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 27, 2024
Full time
BI Analyst A growing property investment business based in Manchester are currently looking for a BI Analyst to join the team in order to aid further data-led decision making. The business are backed by one of the largest investment companys in the world, who in turn have provided punchy revenue targets that they feel are achievable through ensuring the business are truly data-driven. The BI Analyst will sit below the Head of BI & Data and will be an all-encompassing role, working with a variety of different departments in order to help provide insight and spot trends/patterns to further enhance the businesses efficiency and overall success. Key responsibilities: Reporting Design and Management Create new reports and manage/ review existing reports as per business requirements. Design and manage Business Intelligence (BI) reporting leveraging excel and other BI tools. Develop and maintain data models, reports, and dashboards. Hands-on exploration of data, dashboards, statistical analysis, and predictive modelling.Analysis Collaborate with cross-functional teams to gather and analyse business reporting requirements. Perform in-depth data analysis to identify trends, opportunities and highlight issues, supporting the management team in decision making. Identifying areas for optimization and enhancing reporting usage through innovative solutions.Data Management and Governance Ensure the accuracy and integrity of all reporting and analysis outputs. Consolidate and validate datasets, enforce rules for standardizing and organizing datasets, and audit user activities. Experience and Knowledge Experience working in a similar Business Intelligence Developer / Analyst role. Advanced Microsoft Excel skills including VLOOKUP, pivot tables, and general formulas. Experience working with large datasets and performing data analysis. Familiarity with large-scale ERP systems. Knowledge of BI tools such as Power BI (preferred), Tableau, or QlikView, including data modelling, DAX, and Power Query. (Desirable) Familiar with ETL concepts and processes (Desirable) Understanding of real estate metrics, KPIs, and industry trends. (Desirable) The role is offering a salary of up to £40,000 which could potentially be slightly stretched for the right candidate if necessary. This also comes with a variety of benefits which includes 25 days holiday with an additional day off for your birthday, 4% matched pension, yearly salary reviews and more. The office is based just outside Manchester City Centre, easily reachable by car and tram - with the need to visit the office up to 3 days per week. Interviews will be taking place ASAP for this role - apply today to register your interest. Please note: candidates must be based in the UK and local to Manchester. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client's information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processesRunbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement - Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
Apr 27, 2024
Full time
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client's information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processesRunbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement - Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
Apr 27, 2024
Full time
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
SOC Analyst Hemel Hempstead, United KingdomA Security Operations Centre (SOC) Analyst is required to join a premier consulting business serving the aerospace, defence, and security industries to further enhance the current SOC. My client is dedicated to offering proficient and successful services defending country critical systems. As a result, we are looking for SOC Analysts who can provide our team's new insights and skills. This position is on a 24 x 7 shift schedule at the Hemel Hempstead location.Due to the nature of the work, you must have a high level of security clearance and have lived in the UK for the last five years.Responsibilities: Monitor, triage, and investigate security incidents on critical client infrastructure. Conduct a thorough examination of system events, logs, and network traffic to spot any security flaws. Facilitate containment, eradication, and recovery efforts by offering support for incident response Help the team stay up to date on security operations, triage, and SOC tool expertise. In-depth reports for both technical and non-technical audiences should be prepared for managed customers. Using threat-informed defence and Mitre Att&ck, analyse and improve detection rules and use cases. Keep up to current and maintain documentation of security incidents, such as incident reports, analytical results, and mitigating techniques. Whenever necessary, participate in threat intelligence operations. Requirements: Proven experience in a Security Operations Centre. SIEM experience with Sentinel or Splunk. Knowledge and experience with the Mitre Att&ck Framework. Deep technical expertise in log data analysis and intrusion detection systems. Detail-oriented, with strong organizational and analytical skills. Ability to obtain and maintain SC level Security Clearance. Basic knowledge of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise Anti-Virus products. Good understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP. Able to work shifts from our office in Hemel Hempstead. An excellent chance for a SOC professional to advance their career in a demanding and stimulating setting. Owing to the stringent security clearance requirements, candidates must be citizens of the United Kingdom.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Apr 27, 2024
Full time
SOC Analyst Hemel Hempstead, United KingdomA Security Operations Centre (SOC) Analyst is required to join a premier consulting business serving the aerospace, defence, and security industries to further enhance the current SOC. My client is dedicated to offering proficient and successful services defending country critical systems. As a result, we are looking for SOC Analysts who can provide our team's new insights and skills. This position is on a 24 x 7 shift schedule at the Hemel Hempstead location.Due to the nature of the work, you must have a high level of security clearance and have lived in the UK for the last five years.Responsibilities: Monitor, triage, and investigate security incidents on critical client infrastructure. Conduct a thorough examination of system events, logs, and network traffic to spot any security flaws. Facilitate containment, eradication, and recovery efforts by offering support for incident response Help the team stay up to date on security operations, triage, and SOC tool expertise. In-depth reports for both technical and non-technical audiences should be prepared for managed customers. Using threat-informed defence and Mitre Att&ck, analyse and improve detection rules and use cases. Keep up to current and maintain documentation of security incidents, such as incident reports, analytical results, and mitigating techniques. Whenever necessary, participate in threat intelligence operations. Requirements: Proven experience in a Security Operations Centre. SIEM experience with Sentinel or Splunk. Knowledge and experience with the Mitre Att&ck Framework. Deep technical expertise in log data analysis and intrusion detection systems. Detail-oriented, with strong organizational and analytical skills. Ability to obtain and maintain SC level Security Clearance. Basic knowledge of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise Anti-Virus products. Good understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP. Able to work shifts from our office in Hemel Hempstead. An excellent chance for a SOC professional to advance their career in a demanding and stimulating setting. Owing to the stringent security clearance requirements, candidates must be citizens of the United Kingdom.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
Apr 27, 2024
Full time
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
Technology Associate/ Junior Solutions Architect AWS/Azure experience with Insurance highly preferable Join a global leading insurance company in the Regulatory and Risk team, and work with Technical Leads to provide architectural support for the portfolio initiative. You will be part of the team supporting archiving decisions. Requirements: - AWS/Azure experience with Insurance highly preferable - AWS certification is preferred - Experience in supporting end-to-end architecture across software and infrastructure components - Knowledge and understanding of enterprise integration patterns, architecture design concepts - Comfortable in collaborating with Product owners, Analyst and Developers We are looking for someone who is early on in their architecture career and looking for somewhere to move long-term, grow, and progress with the team. If you have AWS/Azure experience and certification, experience in supporting end-to-end architecture across software and infrastructure components, knowledge and understanding of enterprise integration patterns, architecture design concepts, and comfortable in collaborating with Product owners, Analyst, and Developers, we would love to hear from you. You must be eligible to work in the UK as there is no sponsorship on offer Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
Apr 27, 2024
Full time
Technology Associate/ Junior Solutions Architect AWS/Azure experience with Insurance highly preferable Join a global leading insurance company in the Regulatory and Risk team, and work with Technical Leads to provide architectural support for the portfolio initiative. You will be part of the team supporting archiving decisions. Requirements: - AWS/Azure experience with Insurance highly preferable - AWS certification is preferred - Experience in supporting end-to-end architecture across software and infrastructure components - Knowledge and understanding of enterprise integration patterns, architecture design concepts - Comfortable in collaborating with Product owners, Analyst and Developers We are looking for someone who is early on in their architecture career and looking for somewhere to move long-term, grow, and progress with the team. If you have AWS/Azure experience and certification, experience in supporting end-to-end architecture across software and infrastructure components, knowledge and understanding of enterprise integration patterns, architecture design concepts, and comfortable in collaborating with Product owners, Analyst, and Developers, we would love to hear from you. You must be eligible to work in the UK as there is no sponsorship on offer Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
MunichRe is a global market leader in re-insurance, global specialty insurance and digital solutions. New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions. As a Senior Solutions Architect you will design end-to-end solutions for London market specialty insurance companies, that ensure consistency with specified requirements agreed with customers, while integrating with existing systems, adhering to industry best practices, and following Munich Re Architecture standards and patterns. In this role, you will enable and guide the design and development of integrated solutions in large and complex projects, often with a global scope. You will be responsible for taking ownership of an entire Technology Landscape supporting an end to end insurance value chain, and co-ordinate various activities with multiple IT and Business stakeholders. Lead Solution architect for London Market Specialty Insurance Companies (Great Lakes and MR Specialty Group) consulting on and designing technology solutions as a core team member of the Global Specialty Solution architecture practice. Close collaboration with business architects and change teams during the inception and development of architecture and product requirements, including with executive stakeholders. Design and implement technology solutions and mapping of customer requirements to systems/technical requirements to ensure alignment with the Global Specialty insurance Target architecture and technology roadmaps. Accountability for detailed component specifications and translating these into detailed designs for implementation. Engaging with and providing technical oversight of the work of analysts and software developers, to provide technical expertise and guidance. Guiding solutions through the appointed Architecture Review Board and Solution Design Forum, ensure production of artifacts necessary to meet our architectural governance processes. Achieve the balance between functional, service quality and systems management requirements. Oversee the adherence to appropriate standards (performance, monitor capability, audit acceptability, secure environment). Support the strategic direction of technology investments to help develop the enterprise architecture and maximizing the return on technology investments Proficiency in data modeling, data integration, and data analytics, as data is a crucial aspect of insurance operations. Design business solutions that compliment and support our data strategy throughout the Technology landscape. Your profile Preferably a University degree in Computer engineering / IT or similar qualification Experience in delivery of IT solutions in the specialty insurance industry, preferably London markets Experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations) Proven experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations) Insurance Domain Knowledge: A solid understanding of the insurance industry, particularly the unique aspects and complexities of the Lloyd's London Market, including insurance underwriting, claims processing, risk management, and regulatory requirements. Ability to understand and interpret Business Requirements and convert them into Technology implementation specifications for the development and integrations teams to follow; thus, solving business programs using Technology platforms and tools available within our environment. Strong focus on delivery and execution IT Architecture and Systems: Strong knowledge of IT architecture principles, enterprise architecture frameworks, and various technology platforms. Familiarity with core insurance systems like policy administration, claims management, reinsurance, and reporting systems used in the insurance industry. Strong knowledge of cloud-based solutions and emerging technologies in the insurance industry. Understanding how these technologies can be applied to improve processes and enhance customer experiences. Familiarity with insurance regulatory requirements in the London Market and other relevant jurisdictions. Excellent communication and interpersonal skills to effectively engage with various stakeholders, including business users, IT teams, vendors, and senior management. The ability to translate technical concepts to non-technical stakeholders is essential. The ability to lead and inspire a team of architects and technical professionals, providing direction, guidance, and mentorship. Strong communication and presentation skills to articulate technical concepts and solutions to non-technical stakeholders and senior management. Thought leadership - able to monitor market trends and to guide creative thinking on future technology capabilities which will help increase the business value of Munich Re. The ability to foster collaboration and teamwork among cross-functional teams, breaking down silos and encouraging knowledge sharing. A willingness to mentor and coach junior architects and team members, fostering a culture of continuous learning and improvement. About us As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk, we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Push boundaries with us and be part of Munich Re. Our employees are our greatest strength. That's why we offer them a wide range of benefits. You can find some examples below. For more insights about working at Munich Re please click here . Unlock your potential Professional Training & Certification: We accompany you in building up your professional profile by supporting with customized professional training and certification opportunities. Diversity, Equity & Inclusion: We embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better. Continuous Learning: We believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth. Career Mobility: We actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.
Apr 27, 2024
Full time
MunichRe is a global market leader in re-insurance, global specialty insurance and digital solutions. New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions. As a Senior Solutions Architect you will design end-to-end solutions for London market specialty insurance companies, that ensure consistency with specified requirements agreed with customers, while integrating with existing systems, adhering to industry best practices, and following Munich Re Architecture standards and patterns. In this role, you will enable and guide the design and development of integrated solutions in large and complex projects, often with a global scope. You will be responsible for taking ownership of an entire Technology Landscape supporting an end to end insurance value chain, and co-ordinate various activities with multiple IT and Business stakeholders. Lead Solution architect for London Market Specialty Insurance Companies (Great Lakes and MR Specialty Group) consulting on and designing technology solutions as a core team member of the Global Specialty Solution architecture practice. Close collaboration with business architects and change teams during the inception and development of architecture and product requirements, including with executive stakeholders. Design and implement technology solutions and mapping of customer requirements to systems/technical requirements to ensure alignment with the Global Specialty insurance Target architecture and technology roadmaps. Accountability for detailed component specifications and translating these into detailed designs for implementation. Engaging with and providing technical oversight of the work of analysts and software developers, to provide technical expertise and guidance. Guiding solutions through the appointed Architecture Review Board and Solution Design Forum, ensure production of artifacts necessary to meet our architectural governance processes. Achieve the balance between functional, service quality and systems management requirements. Oversee the adherence to appropriate standards (performance, monitor capability, audit acceptability, secure environment). Support the strategic direction of technology investments to help develop the enterprise architecture and maximizing the return on technology investments Proficiency in data modeling, data integration, and data analytics, as data is a crucial aspect of insurance operations. Design business solutions that compliment and support our data strategy throughout the Technology landscape. Your profile Preferably a University degree in Computer engineering / IT or similar qualification Experience in delivery of IT solutions in the specialty insurance industry, preferably London markets Experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations) Proven experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations) Insurance Domain Knowledge: A solid understanding of the insurance industry, particularly the unique aspects and complexities of the Lloyd's London Market, including insurance underwriting, claims processing, risk management, and regulatory requirements. Ability to understand and interpret Business Requirements and convert them into Technology implementation specifications for the development and integrations teams to follow; thus, solving business programs using Technology platforms and tools available within our environment. Strong focus on delivery and execution IT Architecture and Systems: Strong knowledge of IT architecture principles, enterprise architecture frameworks, and various technology platforms. Familiarity with core insurance systems like policy administration, claims management, reinsurance, and reporting systems used in the insurance industry. Strong knowledge of cloud-based solutions and emerging technologies in the insurance industry. Understanding how these technologies can be applied to improve processes and enhance customer experiences. Familiarity with insurance regulatory requirements in the London Market and other relevant jurisdictions. Excellent communication and interpersonal skills to effectively engage with various stakeholders, including business users, IT teams, vendors, and senior management. The ability to translate technical concepts to non-technical stakeholders is essential. The ability to lead and inspire a team of architects and technical professionals, providing direction, guidance, and mentorship. Strong communication and presentation skills to articulate technical concepts and solutions to non-technical stakeholders and senior management. Thought leadership - able to monitor market trends and to guide creative thinking on future technology capabilities which will help increase the business value of Munich Re. The ability to foster collaboration and teamwork among cross-functional teams, breaking down silos and encouraging knowledge sharing. A willingness to mentor and coach junior architects and team members, fostering a culture of continuous learning and improvement. About us As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk, we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Push boundaries with us and be part of Munich Re. Our employees are our greatest strength. That's why we offer them a wide range of benefits. You can find some examples below. For more insights about working at Munich Re please click here . Unlock your potential Professional Training & Certification: We accompany you in building up your professional profile by supporting with customized professional training and certification opportunities. Diversity, Equity & Inclusion: We embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better. Continuous Learning: We believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth. Career Mobility: We actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.