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Job Title Monitoring & Capacity Manager Position reports to: DCS Head of Technical Support DCS Team: Monitoring & Capacity Department: Data Centre Services Employment status: Full-Time We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer. Key Responsibilities • To manage the Monitoring & Capacity team within SCC • Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure. • Look to develop and enhance where possible using service improvement for both SCOM and StableNet. • Ensure there is effective operational support in place to cover all contractual support requirements. • Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work. • Develop individual people in order to continually improve their performance and advance them within their role community. • Acting as the lead for all operational aspects of the technology stream delivery and support • Identify and prioritise Technical Problems and potential Service Improvements. • Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents. • As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements. • Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit. Attributes of Successful Candidate • Determined, can-do attitude • Ability to work on own as well as part of a team • Passionate about technology, attention to detail, good work ethic Skills Knowledge & Experience The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes. Skills Essential: • Minimum 3 year’s experience managing a technical team(s) • Technical support experience for the following o SCOM 2007 o SCOM 2012 o StableNet o SCCM o Orchestrator • Windows Server Administration (2003, 2008, 2012) • Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP) • Knowledge of support and configuration for SNMP v1,2,3 • Ability to work with technical teams and end users to resolve application issues and performance issues • Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.) • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents • Ability to work under pressure and to tight deadlines Desirable: • ITIL Certified • SCOM Certification • Scripting knowledge (PowerShell, shell, Perl) • SQL DBA skills Why work @ SCC? We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team. As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way. Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman

Job Title Monitoring & Capacity Manager Position reports to: DCS Head of Technical Support DCS Team: Monitoring & Capacity Department: Data Centre Services Employment status: Full-Time We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer. Key Responsibilities • To manage the Monitoring & Capacity team within SCC • Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure. • Look to develop and enhance where possible using service improvement for both SCOM and StableNet. • Ensure there is effective operational support in place to cover all contractual support requirements. • Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work. • Develop individual people in order to continually improve their performance and advance them within their role community. • Acting as the lead for all operational aspects of the technology stream delivery and support • Identify and prioritise Technical Problems and potential Service Improvements. • Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents. • As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements. • Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit. Attributes of Successful Candidate • Determined, can-do attitude • Ability to work on own as well as part of a team • Passionate about technology, attention to detail, good work ethic Skills Knowledge & Experience The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes. Skills Essential: • Minimum 3 year’s experience managing a technical team(s) • Technical support experience for the following o SCOM 2007 o SCOM 2012 o StableNet o SCCM o Orchestrator • Windows Server Administration (2003, 2008, 2012) • Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP) • Knowledge of support and configuration for SNMP v1,2,3 • Ability to work with technical teams and end users to resolve application issues and performance issues • Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.) • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents • Ability to work under pressure and to tight deadlines Desirable: • ITIL Certified • SCOM Certification • Scripting knowledge (PowerShell, shell, Perl) • SQL DBA skills Why work @ SCC? We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team. As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way. Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman

We are SCC plc, Europe's leading privately owned IT services organisation, with presence in the UK, France, Spain and Romania. As part of our planned strategic growth and expansion, we are forming an SCC company in Vietnam to support our European customers. We have an exciting career opportunity develop business for our brand new Software Development operation in Ho Chi Minh City. As part of the SCC Services organisation, SCC Vietnam will provide software development and testing for the core applications used in our delivery model. In addition, SCC Vietnam will play a key role in the delivery of Managed and Data Centre services to our customers in the area of Server, Storage and Network support and management. The role: To build effective and ongoing business relationships with SCC's Account Directors, Account Managers and Business Development Executives in order to identify, nurture and close opportunities for our Offshore Development Services, within our existing account base, newly acquired customers and the wider marketplace Responsibilities: Working in close conjunction with new business sales teams and bid management to ensure all opportunities for the supply of Offshore Development Services into the customer base are fully explored and closed.. To generate additional new business opportunities beyond SCC's existing client base. To ensure that all relationships are fully developed, maximised and maintained to deliver on going business and pipeline. To forge strong and effective relationships at all levels within SCC's account base and with branch sales teams. To be recognised as the go to' person for all Offshore Development opportunities by the sales teams. Liaise closely with our Delivery operation in Vietnam to ensure solutions being sold are robust and deliverable. Skills and Experience: Proven experience in selling Offshore Development Services Ability to build solid working relationships within SCC and our external customer base. High level of competency in presenting and in full service selling Strong negotiation and problem solving skills High level of motivation with a strong commitment to the achievement of long term success by providing the highest levels of service to the customer base

At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together . SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services . Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations . SCC makes it possible ! Overall Job Purpose: To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable. It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required. Main duties of the job: Formulation and implementation of testing strategies and tools Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business. Coordination of testing activities throughout the project lifecycle Preparation/review of test plans Preparation/review of test reports Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment Post-implementation testing (some out of hours work will be required) Training and mentoring others in the production of test plans / scripts etc. Additionally the role would include: Production and maintenance of system documentation Production and maintenance of DR documentation Liaising with IT Support desks and developers to monitor and resolve release-related incidents DR / failover testing of core applications as and when required Performance testing of core applications as and when required Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects. Ensuring a consistent and appropriate level and approach of testing across all applications Skills, Knowledge and Experience: Essential: Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting Mastery of testing methodologies, best practices and standards Experience managing people and processes Client / supplier-facing experience An excellent understanding of the software development process Excellent analytical and problem solving skills Excellent verbal and written communication skills Strong executive presence and ability to interact with people at all levels of the business Time management skills ¨C the ability to work on multiple projects and activities at the same time. Desirable: Experience working with large Systems Integrators Experience in testing enterprise-level applications across multiple locations and territories Experience with Microsoft Dynamics AX

Overall Job Purpose: Project Management of Infrastructure and Desktop Projects. Main Duties of the Job: • Ensuring correct start up and management of projects, implementing and agreeing all processes and procedures • Obtaining agreement of the project deliverables • Overall Creation, planning and ownership of the Project plans • Creating, Agreeing and owning any deployment or migration schedules • Monitoring and reporting progress • Ensuring that adequate resource is aligned to meet desired time scales and tasks required by the project • Interface and liaison between SCC and the Customer • Operation and maintenance of quality and project control systems Provision of regular progress reporting to the Customer, including and not limited to; progress against plan, resourcing planning and usage, change management, ensuring that project deliverables are met and producing exit documentation Skills Knowledge & Experience: Essential - industry recognised qualification (PRINCE2, APMP etc…), 5 + years PM experience, experience of total ownership, resource management, financial management, SC cleared, customer facing. Desirable - management of projects over £500k, infrastructure project experience, consultancy background. Experience in working on an customer account or PMO

At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together . SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services . Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations . SCC makes it possible ! Overall Job Purpose: To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable. It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required. Main duties of the job: Formulation and implementation of testing strategies and tools Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business. Coordination of testing activities throughout the project lifecycle Preparation/review of test plans Preparation/review of test reports Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment Post-implementation testing (some out of hours work will be required) Training and mentoring others in the production of test plans / scripts etc. Additionally the role would include: Production and maintenance of system documentation Production and maintenance of DR documentation Liaising with IT Support desks and developers to monitor and resolve release-related incidents DR / failover testing of core applications as and when required Performance testing of core applications as and when required Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects. Ensuring a consistent and appropriate level and approach of testing across all applications Skills, Knowledge and Experience: Essential: Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting Mastery of testing methodologies, best practices and standards Experience managing people and processes Client / supplier-facing experience An excellent understanding of the software development process Excellent analytical and problem solving skills Excellent verbal and written communication skills Strong executive presence and ability to interact with people at all levels of the business Time management skills ¨C the ability to work on multiple projects and activities at the same time. Desirable: Experience working with large Systems Integrators Experience in testing enterprise-level applications across multiple locations and territories Experience with Microsoft Dynamics AX

Job Title Monitoring & Capacity Manager Position reports to: DCS Head of Technical Support DCS Team: Monitoring & Capacity Department: Data Centre Services Employment status: Full-Time We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer. Key Responsibilities • To manage the Monitoring & Capacity team within SCC • Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure. • Look to develop and enhance where possible using service improvement for both SCOM and StableNet. • Ensure there is effective operational support in place to cover all contractual support requirements. • Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work. • Develop individual people in order to continually improve their performance and advance them within their role community. • Acting as the lead for all operational aspects of the technology stream delivery and support • Identify and prioritise Technical Problems and potential Service Improvements. • Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents. • As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements. • Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit. Attributes of Successful Candidate • Determined, can-do attitude • Ability to work on own as well as part of a team • Passionate about technology, attention to detail, good work ethic Skills Knowledge & Experience The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes. Skills Essential: • Minimum 3 year’s experience managing a technical team(s) • Technical support experience for the following o SCOM 2007 o SCOM 2012 o StableNet o SCCM o Orchestrator • Windows Server Administration (2003, 2008, 2012) • Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP) • Knowledge of support and configuration for SNMP v1,2,3 • Ability to work with technical teams and end users to resolve application issues and performance issues • Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.) • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents • Ability to work under pressure and to tight deadlines Desirable: • ITIL Certified • SCOM Certification • Scripting knowledge (PowerShell, shell, Perl) • SQL DBA skills Why work @ SCC? We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team. As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way. Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman

Job Title Monitoring & Capacity Manager Position reports to: DCS Head of Technical Support DCS Team: Monitoring & Capacity Department: Data Centre Services Employment status: Full-Time We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer. Key Responsibilities • To manage the Monitoring & Capacity team within SCC • Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure. • Look to develop and enhance where possible using service improvement for both SCOM and StableNet. • Ensure there is effective operational support in place to cover all contractual support requirements. • Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work. • Develop individual people in order to continually improve their performance and advance them within their role community. • Acting as the lead for all operational aspects of the technology stream delivery and support • Identify and prioritise Technical Problems and potential Service Improvements. • Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents. • As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements. • Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit. Attributes of Successful Candidate • Determined, can-do attitude • Ability to work on own as well as part of a team • Passionate about technology, attention to detail, good work ethic Skills Knowledge & Experience The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes. Skills Essential: • Minimum 3 year’s experience managing a technical team(s) • Technical support experience for the following o SCOM 2007 o SCOM 2012 o StableNet o SCCM o Orchestrator • Windows Server Administration (2003, 2008, 2012) • Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP) • Knowledge of support and configuration for SNMP v1,2,3 • Ability to work with technical teams and end users to resolve application issues and performance issues • Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.) • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents • Ability to work under pressure and to tight deadlines Desirable: • ITIL Certified • SCOM Certification • Scripting knowledge (PowerShell, shell, Perl) • SQL DBA skills Why work @ SCC? We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team. As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way. Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman

At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together . SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europer , we suppport in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services . Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be rcognised as the best in this industry and surpass expectations . SCC makes it possible ! The role : We are continuing to expand and experience increasing demand for our business critical services and solutions and have a real areer opportunity for a talented and motivated IT Support Engineer to support one of our major customers - based in Swindon - and also to support their other group companies . The role : Providing technical support to the client's IT users and their other group companies as required . Diagnosis and resolution of hardware , operating systems , application and other technical software package problems using all available resources and technical knowledge . To travel to other locations and branches to visit users and carry out required work when necessary . Carry out decommisioning of old equipment and installation and tracking of new equipment entering various departments . Providing updates to all customer systems in a timely and accurate manner . The person : We are looking for an experienced IT Support Engineer with experience of : Windows NT/95/98 , 2000 , XP Windows 7 operating systems and experience of ITS setup and configuration . Experience of Microsoft and Lotus Applications such as MS Office ,Lotus Notes and internet and e-mail configuration . Experience of Desktop support . Experience of working in a customer facing , field service and onsite support environment . Excellent customer facing skills with a positive and flexible approach . Keen interest in IT and able to embrace new technologies and adapt to change . Driving license is essential . Why work for SCC ? Independent - Our solutions and services are built on impartiality , honesty and , above all trust : we keep our word and deliver what we promise . Passionate - We believe in providing quality and value in all,we do . A total dedication and customer focus to deliver profitable , innovative and robust solutions . Caring - Our attention to clients is reinforced by the way we support each other . We ensure that sustainable values are woven into all that we do . We keep things simple but effective . Partnership - People depend on our customers and our customers depend on us . Being 'part of the team ' is key to success . Being a trusted partner ensures we deliver greater value . Excellence - We put excellence into action every day . We ensure that our people have the opportunity to excel and that our customers always benefit from the value of what we deliver ,and the service we provide . Our quality and commitment to service excellence is independently measured and accredited to the highest global standards . We know that our people make us possible - and reward hard work . As an SCC employee you will have access to a range of benefits - just for being part of the team. As part of the Rigby Group PLC , we are able to offer inter- company priviliges and corporate reward schemes to each of our people plus discounts and salary sacrifice options . In fact ,our benefits make it easy for you to maintain a healthy work/life balance and save a little bit of money along the way Interested ? Then click the response button now

We are SCC - Specialist Computer Centres , Europe's leading IT services organisation providing computer support and break/fix maintenance services to many of the UK's largest commercial organisations and public sector bodies . Increasing demand for our business critical IT services has resulted in an exciting career opportunity for a talented IT Engineer to join us to cover customers in the Gloucester and South West region . The role : Attending customer sites to provide maintenance , repair and warranty support for IT hardware and software products and devices within our agreed contractual agreement . Covering our site based teams to provide additional resource and cover for staff absent through holiday , sickness or training . Some sites have cover from 07:00am up to 10:00pm and it is expected this role will be multi flexing in terms of times and sites covered, however this role is mostly normal hours of 9.00am to 5.30pm . Repair and maintain hardware - Servers, PC’s, Laptops, Printers and associated peripherals where required . Repair and maintain customer Software tickets across different clients using client systems where needed. Typical cover requirements may include Windows, Outlook, Active Directory, Lotus Notes and a variety of common software programs and platforms. Complete software incidents to customer/manufacturer procedures and specifications. Installation of hardware to manufacturers/customers specification. Utilise PDA to check and update allocated calls in a timely manner to achieve required service level agreements nd reflect actual work done in real time where required. Communicate with call administration and the branch throughout the day where required. Must be able to embrace new technologies and adapt to change. Skills, Knowledge & Experience : Experience gained in desk top support involving software Good experience gained in the repair of hardware and peripherals eg personal computers , laptops , tablets , printers etc Good experience gained fixing software problems Excellent communication and interpersonal skills Driving licence

We are SCC - Specialist Computer Centres , the leading IT services provider in Europe . We now have an exciting career opportunity for a talented field based IT Support Engineer to provide break/fix repair services for our customers in the East Midlands region . Skills knowledge & Experience : * Experienced IT support engineer with Hardware Break Fix and Software/ Operation System – Desk side support experience. * Previous experience in a field based role with good printers and/or electro-mechanical experience. * Good diagnostic and problem solving skills combined with extensive hardware break fix experience primarily on Intel desktop, laptop and associated peripherals. * Printer repair experience on major manufacturer’s equipment, I.E. HP, Lexmark, Epson. In addition familiarity with network operating systems, MS Office, Windows operating systems would be advantageous . * Full UK driving licence, physically fit to lift , carry and install IT equipment and peripherals * The role will also involve some installation , moves and changes work, software re- builds, desk moves and telephone patching . * Based out of our Warrington branch working at client sites configuring applications and hardware on new and existing IT and related devices, including , Desktop, Laptops, Thin Client, Printers, Servers, Switches/routers etc. * Attending required sites in a timely manner , providing quality solutions to application and hardware problems reported by the customer. This will include reloading operating system, building images , copying data and other information, identifying required parts and replacing parts. * To advise the customer of problems and keep them informed and updated of the planed resolution and escalate the call if necessary . * Proactively maintain contact with the relevant area coordinators throughout the day to effectively allocate and manage calls efficiently. * To promote SCC in a positive and professional manner We offer a salary of £19,000 per annum together with company van , pension , healthcare and life assurance together with other large company benefits and unrivalled career prospects . Interested ? Then click the response button now

We are SCC plc, Europe's leading privately owned IT services organisation, with presence in the UK, France, Spain and Romania. As part of our planned strategic growth and expansion, we are forming an SCC company in Vietnam to support our European customers. We have an exciting career opportunity develop business for our brand new Software Development operation in Ho Chi Minh City. As part of the SCC Services organisation, SCC Vietnam will provide software development and testing for the core applications used in our delivery model. In addition, SCC Vietnam will play a key role in the delivery of Managed and Data Centre services to our customers in the area of Server, Storage and Network support and management. The role: To build effective and ongoing business relationships with SCC's Account Directors, Account Managers and Business Development Executives in order to identify, nurture and close opportunities for our Offshore Development Services, within our existing account base, newly acquired customers and the wider marketplace Responsibilities: Working in close conjunction with new business sales teams and bid management to ensure all opportunities for the supply of Offshore Development Services into the customer base are fully explored and closed.. To generate additional new business opportunities beyond SCC's existing client base. To ensure that all relationships are fully developed, maximised and maintained to deliver on going business and pipeline. To forge strong and effective relationships at all levels within SCC's account base and with branch sales teams. To be recognised as the go to' person for all Offshore Development opportunities by the sales teams. Liaise closely with our Delivery operation in Vietnam to ensure solutions being sold are robust and deliverable. Skills and Experience: Proven experience in selling Offshore Development Services Ability to build solid working relationships within SCC and our external customer base. High level of competency in presenting and in full service selling Strong negotiation and problem solving skills High level of motivation with a strong commitment to the achievement of long term success by providing the highest levels of service to the customer base

At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together . SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services . Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations . SCC makes it possible ! Overall Job Purpose: To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable. It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required. Main duties of the job: Formulation and implementation of testing strategies and tools Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business. Coordination of testing activities throughout the project lifecycle Preparation/review of test plans Preparation/review of test reports Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment Post-implementation testing (some out of hours work will be required) Training and mentoring others in the production of test plans / scripts etc. Additionally the role would include: Production and maintenance of system documentation Production and maintenance of DR documentation Liaising with IT Support desks and developers to monitor and resolve release-related incidents DR / failover testing of core applications as and when required Performance testing of core applications as and when required Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects. Ensuring a consistent and appropriate level and approach of testing across all applications Skills, Knowledge and Experience: Essential: Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting Mastery of testing methodologies, best practices and standards Experience managing people and processes Client / supplier-facing experience An excellent understanding of the software development process Excellent analytical and problem solving skills Excellent verbal and written communication skills Strong executive presence and ability to interact with people at all levels of the business Time management skills ¨C the ability to work on multiple projects and activities at the same time. Desirable: Experience working with large Systems Integrators Experience in testing enterprise-level applications across multiple locations and territories Experience with Microsoft Dynamics AX

Job Title Monitoring & Capacity Manager Position reports to: DCS Head of Technical Support DCS Team: Monitoring & Capacity Department: Data Centre Services Employment status: Full-Time We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer. Key Responsibilities • To manage the Monitoring & Capacity team within SCC • Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure. • Look to develop and enhance where possible using service improvement for both SCOM and StableNet. • Ensure there is effective operational support in place to cover all contractual support requirements. • Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work. • Develop individual people in order to continually improve their performance and advance them within their role community. • Acting as the lead for all operational aspects of the technology stream delivery and support • Identify and prioritise Technical Problems and potential Service Improvements. • Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents. • As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements. • Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit. Attributes of Successful Candidate • Determined, can-do attitude • Ability to work on own as well as part of a team • Passionate about technology, attention to detail, good work ethic Skills Knowledge & Experience The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes. Skills Essential: • Minimum 3 year’s experience managing a technical team(s) • Technical support experience for the following o SCOM 2007 o SCOM 2012 o StableNet o SCCM o Orchestrator • Windows Server Administration (2003, 2008, 2012) • Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP) • Knowledge of support and configuration for SNMP v1,2,3 • Ability to work with technical teams and end users to resolve application issues and performance issues • Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.) • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents • Ability to work under pressure and to tight deadlines Desirable: • ITIL Certified • SCOM Certification • Scripting knowledge (PowerShell, shell, Perl) • SQL DBA skills Why work @ SCC? We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team. As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way. Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman

We are SCC - Europe’s largest independent IT infrastructure and Solutions business. As Managed Services Provider of the year 2015, we are the leading strategic partner to all major technology vendors and , with over 5,000 employees across Europe, we support in excess of 5 million users across more than 2500 customers in 50 countries. Demand for our Cloud Delivered Managed Services continues to grow creating an exciting career opportunity for a talented Third Line Support Engineer to provide management and architectural design and guidance for our Data Centre Infrastructure platforms including support , transition and project led work . Duties will include : * Large scale deployments of enterprise and datacentre technologies . * Supporting enterprise level customers . * Operating , implementing and supporting firewall and load balancer technologies . * Assisting in the design of networking solutions mainly using Cisco technologies . * Troubleshooting complex , technical multi site and multi disciplined major incidents and problems to restore business as usual . * Auditing and understanding our customers' networking environment in order to provide recommendations in line with business requirements and industry best practice . The person : * Good experience gained working in an IT 3rd Line Support role * Knowledge of Server , Networking technologies * Experience in design of infrastructure solutions . * Excellent customer interaction skills . * A self starter - able to work on own initiative with minimal supervision . * Able to prioritise and manage time effectively Interested ? Then click the response button now

We are SCC - Specialist Computer Centres . We provide essential and mission critical data centre services and solutions to commercial organisations and public sector bodies nationwide . Due to continued and growing demand for our Cloud Delivered Managed Services we now have an exciting career opportunity for an experienced , proactive and dynamic IT professional looking to further their career with a technology advanced and customer focused company where innovation , commitment and dedication is both recognised and rewarded . in all SCC Business Operations . Job purpose : To lead and manage a team of technical subject matter experts in order to maintain our customers' data centre services and infrastructures ; ensuring full business continuity and speedy restoration of service following any service interruption . The role : * To manage and develop a team of technical subject matter experts . * To instigate , develop and maintain proactive monitoring of customers' IT infrastructure - both on and off premise - to pre-empt any perceived service degradation . * To supervise and manage proactive trend analysis . * To instigate and develop initiatives to ensure service sustainability * Risk identification and analysis to mitigate customer escalations * To work closely with critical incident management teams and technical teams in the event of service outages to restore service within the contracted service level agreement . * To work with customers , service delivery managers and vendor partners /3rd suppliers to advance the attainment of service delivery best practice . * To strive for continuous service improvement at all times . * To be the point of escalation for both internal and external stakeholders and be responsible for the effective delivery services to all data centre customers . Skills and experience : * Experience gained leading IT subject matter experts within an infrastructure data centre centric environment . * Excellent communication skills - adept and confident at boardroom level and at detailed technical discussions . * Pioneering attitude to use technology innovation to solve business issues . * Confident and strong personality to instil confidence and trust . * Commercially astuteness with good knowledge of IT and the ability to convey technical information to both technical and non- technical audiences . * Excellent stakeholder engagement experience . * A pragmatic and determined attitude with the ability to achieve results and surpass customers' expectations . * Strong character to inspire colleagues and team members in the pursuance of IT operations best practice . * IT knowledge of : Data Centre Cloud Server consolidation Virtualisation Networks Security CISCO Microsoft VMware Citrix HP ITIL We offer an industry leading remuneration and benefits package ; unrivalled career prospects and the opportunity to work with the latest and most advanced technologies available . Interested ? Then click the response button now