Third Line Support Engineer

  • CVL
  • Birmingham, Birmingham, West Midlands, UK
  • Sep 09, 2016

Job Description

We are SCC - Europe’s largest independent IT infrastructure and Solutions business. As Managed Services Provider of the year 2015, we are the leading strategic partner to all major technology vendors and , with over 5,000 employees across Europe, we support in excess of 5 million users across more than 2500 customers in 50 countries. Demand for our Cloud Delivered Managed Services continues to grow creating an exciting career opportunity for a talented Third Line Support Engineer to provide management and architectural design and guidance for our Data Centre Infrastructure platforms including support , transition and project led work . Duties will include : * Large scale deployments of enterprise and datacentre technologies . * Supporting enterprise level customers . * Operating , implementing and supporting firewall and load balancer technologies . * Assisting in the design of networking solutions mainly using Cisco technologies . * Troubleshooting complex , technical multi site and multi disciplined major incidents and problems to restore business as usual . * Auditing and understanding our customers' networking environment in order to provide recommendations in line with business requirements and industry best practice . The person : * Good experience gained working in an IT 3rd Line Support role * Knowledge of Server , Networking technologies * Experience in design of infrastructure solutions . * Excellent customer interaction skills . * A self starter - able to work on own initiative with minimal supervision . * Able to prioritise and manage time effectively Interested ? Then click the response button now