Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
13/11/2025
Full time
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
About Us
Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity.
Our core values — Security, Service, Integrity — guide everything we do. We deliver robust IT services and cybersecurity solutions , keeping our clients’ systems safe in an evolving digital landscape.
We’re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.
Why Join Us?
This is an exciting opportunity to step into a key Account Management role where you’ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You’ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.
The Role
As an IT Account Manager, you’ll:
Build and maintain exceptional client relationships.
Conduct regular customer meetings and strategic reviews.
Translate technical concepts (especially cyber protection) into business value.
Manage customer roadmaps and ensure smooth onboarding.
Proactively identify upsell and project opportunities.
Advocate for clients internally, ensuring their needs are met.
What We’re Looking For
Proven Account Management experience in IT (MSP experience highly desirable).
Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
Familiarity with PSA and monitoring tools (Autotask, N-able).
Consultative sales mindset with ability to spot opportunities.
Excellent communication, presentation, and relationship-building skills.
Highly organised, proactive, and detail-focused.
What We Offer
Competitive salary + performance bonus/commission.
Training and career development (including cyber certifications).
Hybrid/flexible working options.
Supportive, values-led culture.
Opportunity to grow with a forward-thinking MSP.
If you’re passionate about customer success, account management, and IT services , we’d love to hear from you. Apply today and help our clients succeed securely and sustainably.
18/09/2025
Full time
About Us
Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity.
Our core values — Security, Service, Integrity — guide everything we do. We deliver robust IT services and cybersecurity solutions , keeping our clients’ systems safe in an evolving digital landscape.
We’re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.
Why Join Us?
This is an exciting opportunity to step into a key Account Management role where you’ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You’ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.
The Role
As an IT Account Manager, you’ll:
Build and maintain exceptional client relationships.
Conduct regular customer meetings and strategic reviews.
Translate technical concepts (especially cyber protection) into business value.
Manage customer roadmaps and ensure smooth onboarding.
Proactively identify upsell and project opportunities.
Advocate for clients internally, ensuring their needs are met.
What We’re Looking For
Proven Account Management experience in IT (MSP experience highly desirable).
Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
Familiarity with PSA and monitoring tools (Autotask, N-able).
Consultative sales mindset with ability to spot opportunities.
Excellent communication, presentation, and relationship-building skills.
Highly organised, proactive, and detail-focused.
What We Offer
Competitive salary + performance bonus/commission.
Training and career development (including cyber certifications).
Hybrid/flexible working options.
Supportive, values-led culture.
Opportunity to grow with a forward-thinking MSP.
If you’re passionate about customer success, account management, and IT services , we’d love to hear from you. Apply today and help our clients succeed securely and sustainably.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Business Development Manager (Hydraulics/Fluid Power) Salary Negotiable + Company Car & Fuel + Company Bonus Rates + Healthcare + Further Qualifications + Pension + Benefits + Holiday + Hybrid/WFH Hybrid/ Office based, Commutable from Liverpool, Manchester, Chester, Warrington and the surrounding areas Are you a motivated Business Development Manager from a hydraulics, pneumatics or fluid power background with a proven track record and strong technical industry knowledge, looking to secure an exciting position with a highly successful, multinational company going from strength to strength? This is a fantastic to take the next step in your career with chance to become an integral part in the growth and development of a rapidly expanding international company, whilst having the opportunity to dramatically increase your earnings through developing new and existing business. This company are very well known in their industry and due to continued success are looking to add to their Business Development/ Technical Sales team in a hybrid role covering the technical sales new and existing customers. As a Technical Business Development Manager, you will have the responsibility of generating new and nurturing an existing client base - all whilst preparing budgets, quotations and proposals while collaborating with internal teams. This role would suit someone with experience as a Business Development Manager in the hydraulics, pneumatics or fluid power industries who is looking for an autonomous role with an industry leading multinational organisation and the possibility of playing a key role in the companies rapidly growing Fluid Power/ Engineering Division. The Role: Identify and prioritise new & existing sales opportunities Build and execute account strategies to achieve growth and profitability targets Prepare budgets, quotations and proposals while collaborating with internal teams Build a portfolio of new business/customers The Person: Proven technical sales/ BDM experience Full UK driving license Experience in hydraulics, pneumatics or fluid power industries To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact Dyon Douglas-Whyte at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. JBRP1_UKTJ
07/12/2025
Full time
Business Development Manager (Hydraulics/Fluid Power) Salary Negotiable + Company Car & Fuel + Company Bonus Rates + Healthcare + Further Qualifications + Pension + Benefits + Holiday + Hybrid/WFH Hybrid/ Office based, Commutable from Liverpool, Manchester, Chester, Warrington and the surrounding areas Are you a motivated Business Development Manager from a hydraulics, pneumatics or fluid power background with a proven track record and strong technical industry knowledge, looking to secure an exciting position with a highly successful, multinational company going from strength to strength? This is a fantastic to take the next step in your career with chance to become an integral part in the growth and development of a rapidly expanding international company, whilst having the opportunity to dramatically increase your earnings through developing new and existing business. This company are very well known in their industry and due to continued success are looking to add to their Business Development/ Technical Sales team in a hybrid role covering the technical sales new and existing customers. As a Technical Business Development Manager, you will have the responsibility of generating new and nurturing an existing client base - all whilst preparing budgets, quotations and proposals while collaborating with internal teams. This role would suit someone with experience as a Business Development Manager in the hydraulics, pneumatics or fluid power industries who is looking for an autonomous role with an industry leading multinational organisation and the possibility of playing a key role in the companies rapidly growing Fluid Power/ Engineering Division. The Role: Identify and prioritise new & existing sales opportunities Build and execute account strategies to achieve growth and profitability targets Prepare budgets, quotations and proposals while collaborating with internal teams Build a portfolio of new business/customers The Person: Proven technical sales/ BDM experience Full UK driving license Experience in hydraulics, pneumatics or fluid power industries To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact Dyon Douglas-Whyte at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. JBRP1_UKTJ
Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: The business-led innovation team (Vista) within bp Supply Trading & Shipping (ST&S) business is set up with the mission to help future-proof the organization. We set out to answer three questions: How can technologies today solve yesterdays problems faced by ST&S? How can technologies of tomorrow give us a commercial competitive position today? What do we need to do/think/behave differently in a constantly evolving business landscape? Vista is a global, agile, impact-driven, and solution-agnostic team passionate about identifying and employing innovative technologies, business models, and ecosystem partnerships to address commercial opportunities. To support the ST&S business, Vista is seeking an experienced and proactive Product Manager to lead digital product delivery for Vista based in UK Canary Wharf. Key Accountabilities Understand the constraints, goals, commercial driver, priorities, timeline of each Vista product to enable effectively Product Delivery. Developing Products/Proofs of Concepts/MVPs: Be an integral part of a small team defining clear, commercial business cases substantiated by clear business requirements Ensure all requirements (functional and non-functional) are accurately captured Map out existing and to-be business processes in a clear, communicable manner for non-technical audience Build and identify different user personas Lead the product roadmap, prioritize tasks, and conduct regular backlog refinement; & pivot quickly if needed. Navigate and enable progress and change in complex, matrix organizations. Advocate for agile methodologies and procedures & facilitate ceremonies Provide frequent, transparent, clear and relatable updates to business stakeholders Indirectly lead engineering teams/squads to drive delivery clarity and call out challenges promptly Coordinate and conduct user testing and feedback sessions (including building and leading the test plan and success criteria), use the opportunities to assess the delivery outcome and bring together feedback for further improvement or pivot or termination in an impartial manner Monitor and understand the external competitive landscape in trading and innovation Essential Education, Experience and Job Requirements Business / Computer Science or related degree, or higher degree Product Management qualifications (CPM, CSPO, PSPO or similar) Consistent track record as a digital product manager, experience, in a technology-focused environment. Ability to take an ambiguous business idea (from multiple sources), craft it into an opportunity for experimentation, and see it through product development and scale. Advocate for Agile methodologies and continuous improvement ethos. Strong communicator with the ability to articulate and write clear Epics, Features, User stories, UAT requirements, as well as craft regular project updates for non-technical collaborators. Proficient in using product management tools a good understanding of software development processes. Experience in delivering AI-enabled products and a solid understanding of AI technologies and applications, including Generative AI. Commercially savvy with the ability to link business needs to roadmap prioritization and identify high-impact requirements. Strong time-management and organizational skills, with the ability to multi-task and prioritize across portfolio projects and time zones. Excellent stakeholder management skills, with the ability to communicate optimally to both technical and non-technical audiences and both internally and externally. Outstanding communication and collaboration skills, with the ability to work effectively in a globally distributed team environment spanning the US, UK, and Singapore. Critical Thinking: Ability to bring together competitive or innovation insights and translate these into impact for Vista and ST&S. Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. JBRP1_UKTJ
07/12/2025
Full time
Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: The business-led innovation team (Vista) within bp Supply Trading & Shipping (ST&S) business is set up with the mission to help future-proof the organization. We set out to answer three questions: How can technologies today solve yesterdays problems faced by ST&S? How can technologies of tomorrow give us a commercial competitive position today? What do we need to do/think/behave differently in a constantly evolving business landscape? Vista is a global, agile, impact-driven, and solution-agnostic team passionate about identifying and employing innovative technologies, business models, and ecosystem partnerships to address commercial opportunities. To support the ST&S business, Vista is seeking an experienced and proactive Product Manager to lead digital product delivery for Vista based in UK Canary Wharf. Key Accountabilities Understand the constraints, goals, commercial driver, priorities, timeline of each Vista product to enable effectively Product Delivery. Developing Products/Proofs of Concepts/MVPs: Be an integral part of a small team defining clear, commercial business cases substantiated by clear business requirements Ensure all requirements (functional and non-functional) are accurately captured Map out existing and to-be business processes in a clear, communicable manner for non-technical audience Build and identify different user personas Lead the product roadmap, prioritize tasks, and conduct regular backlog refinement; & pivot quickly if needed. Navigate and enable progress and change in complex, matrix organizations. Advocate for agile methodologies and procedures & facilitate ceremonies Provide frequent, transparent, clear and relatable updates to business stakeholders Indirectly lead engineering teams/squads to drive delivery clarity and call out challenges promptly Coordinate and conduct user testing and feedback sessions (including building and leading the test plan and success criteria), use the opportunities to assess the delivery outcome and bring together feedback for further improvement or pivot or termination in an impartial manner Monitor and understand the external competitive landscape in trading and innovation Essential Education, Experience and Job Requirements Business / Computer Science or related degree, or higher degree Product Management qualifications (CPM, CSPO, PSPO or similar) Consistent track record as a digital product manager, experience, in a technology-focused environment. Ability to take an ambiguous business idea (from multiple sources), craft it into an opportunity for experimentation, and see it through product development and scale. Advocate for Agile methodologies and continuous improvement ethos. Strong communicator with the ability to articulate and write clear Epics, Features, User stories, UAT requirements, as well as craft regular project updates for non-technical collaborators. Proficient in using product management tools a good understanding of software development processes. Experience in delivering AI-enabled products and a solid understanding of AI technologies and applications, including Generative AI. Commercially savvy with the ability to link business needs to roadmap prioritization and identify high-impact requirements. Strong time-management and organizational skills, with the ability to multi-task and prioritize across portfolio projects and time zones. Excellent stakeholder management skills, with the ability to communicate optimally to both technical and non-technical audiences and both internally and externally. Outstanding communication and collaboration skills, with the ability to work effectively in a globally distributed team environment spanning the US, UK, and Singapore. Critical Thinking: Ability to bring together competitive or innovation insights and translate these into impact for Vista and ST&S. Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. JBRP1_UKTJ
Locations: Atlanta London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You are joining BCG's Product Agility and Delivery Center of Excellence (CoE), an 80-person global strategic capability center and critical business partner of BCG's internal Digital Product Organization (DPO). This team is comprised of business and product delivery experts with specialization in Agile, Product Management, Product Delivery, Org Optimization and AI Innovation. This team is responsible for driving high-performance delivery of product, project and experience leveraging our expertise. This team directly partners with the Digital Product teams and shares in the delivery of their outcomes. Directly, this role and team report into 'Modern Work Experience and Enablement', a function within worldwide IT. The Digital Product Organization (DPO) is a 2000+ person, cross-functional product & platform org responsible for running and continuously driving digital product capabilities and experience for all internal BCG business services (HR, Marketing, Legal, Risk, Finance, IT, etc.) and the entire BCG workforce. The DPO has over 20 Product Portfolio Families, 130+ product squads and 10 centres of excellence. This organization operates in a fully mature Agile Enterprise operating model, since its transformation in 2021. This Agile Senior Delivery Manager role, internally referred to as Global Senior Manager - Scrum Lead, is a critical and central part of our product teams. In this role, you are responsible for partnering with product leadership, organizing and managing the team's way of working, planning and managing the team's releases, and continuously optimizing the team's performance by managing key performance indicators. Individuals that succeed in this role are experienced consultants, project leaders, or team leaders who able to manage and influence senior leaders, able to plan and organize complex teams and outcomes, able to deliver high quality results, able to build strong and collaborative teams. You are highly motivated, a self-starter, able to take charge and navigate ambiguity, an innovator, a leader of people and outcomes, and a person that wants to take on tough challenges to learn, grow and make difference. This is not just a Scrum Lead role, this is a Product Delivery Leader role working in Agile. In this role, you will: Drive End-to-End Product Delivery: Oversee the delivery of product increments from planning to release. Ensure timely and high-quality delivery of initiatives, epics, features in alignment with the product roadmap. Facilitate, govern and guide planning sessions and workshops for product discovery or initiation. Support Product Teams in Prioritization and Estimations of Product features through various techniques like RICE, KANO etc. Manage dependencies across squads to ensure smooth and timely progress on product deliverables. Facilitate Release Planning and Management: Work with Product Owners and chapter leads to plan and execute product releases. Support pre and post product release activities including L2 support alignment. Improve agility in processes and tools to reduce time to market and enable faster deployments to productions. Ensure frequent releases to gather customer feedback and iterate based on insights. Ensure Quality of the deliverable is maintained by tracking Defect metrics like leakage, defect aging etc. Facilitate Risk Management: Identify risks that may impact product delivery and mitigate them proactively. Address impediments and escalate issues to stakeholders when needed. Metrics and Reporting: Track key metrics and OKRs such as velocity, lead time, cycle time, and predictability to evaluate squad's performance. Use data-driven insights to identify bottlenecks and areas for improvement. Review with Product Owners, product performance (e.g., C-sat, adoption, product KPIs). Ensure product development efforts align with desired outcomes and results. Create dashboards and reports that provide clear visibility into product development progress for stakeholders like Portfolio leadership, sponsors etc. Coach on Agile Processes: Guide teams in adopting Agile practices like Scrum, Kanban, or a hybrid approach tailored to the product development context. Coach cross-functional teams, product leaders, and stakeholders to embed Agile mindsets and practices that foster adaptability, autonomy, and innovation. Act as a catalyst for organizational change by challenging the status quo and co-creating improved ways of working. Ensure Agile ceremonies (e.g., Daily scrum, retrospectives, planning) are productive and value driven. Continuous Improvement: Encourage teams to reflect on processes and identify areas for improvement during retrospectives. Encourage culture of inspect and adapt and failing fast through Sprint Reviews. Support Team Enablement: Fostering a Collaborative Environment: Build a psychologically safe space for team members to communicate openly and take ownership of their work. Promote a culture of accountability and self-organization. Encourage opportunities of Innovation and Experimentation. Partner with Product Owners: To ensure delivery aligns with the product vision and business strategy. To define and track OKRs successful completion. In backlog prioritization to maximize business value and strategic impact. To identify stakeholders and actively manage expectations. YOU'RE GOOD AT Developing relationships, engaging, and influencing stakeholders broadly, including senior leaders, to direct business outcomes Living agile culture and values and spreading your passion for them among other teams Sharing and transmitting passion and in-depth knowledge about Agile principles and are excited to embed them across the organization Applying innovative and creative thinking to solve complex problems and get things done Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs Problem solving difficult and complex problems, typically within ambiguous and non-structured settings, and transforming obstacles into big opportunities Being strategic and proactive, bringing proven team coaching experience. Communicating with empathy and influencing others broadly within your area of responsibility Being an agile role model: you work collaboratively, you show courage, you take responsibility, you have confidence, you speak out, you are creative, and you simplify Interacting with others with excellent people management skills: listening, motivating, observing, giving and receiving feedback helps individuals and teams grow Driving decision-making and exercises independent sound judgment in determining appropriate methods to drives results across squads Delivering complex products, initiatives and outcomes using Agile and Lean methods. Managing stakeholders, ensuring alignment and providing transparency. YOU HAVE THE ABILITY TO Identify and solve difficult and complex problems, typically within ambiguous and non-structured settings Ability to deliver complex outcomes and support achievement of objectives and key results. Proactively advise, facilitate, and coach your Squads Draw on best practices and develop creative solutions to address challenges facing Squad Use thorough analysis and strong business judgement to ensure resolution of problems that are not well defined Act as a key resource for squads' leadership in clarifying complex problems and developing customer and employee centric solutions Able to manage difficult situations and get to resolution and outcomes. Understand impact of problems and solutions on big picture and influences outcomes across squads Providing strategic consulting to business and technology stakeholders on how to achieve agility and improve time-to-value. Leading through influence, often without formal authority, by building credibility and trust at all levels of the organization. Able to develop presentations in PowerPoint and present to a larger audience. Able to engage and manage stakeholders effectively. What You'll Bring Minimum, computer science, technology, design or a relevant field (advanced degree and/or higher education preferred) 5-10+ years of client facing management consulting experience - big 4 consulting preferred . click apply for full job details
06/12/2025
Full time
Locations: Atlanta London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You are joining BCG's Product Agility and Delivery Center of Excellence (CoE), an 80-person global strategic capability center and critical business partner of BCG's internal Digital Product Organization (DPO). This team is comprised of business and product delivery experts with specialization in Agile, Product Management, Product Delivery, Org Optimization and AI Innovation. This team is responsible for driving high-performance delivery of product, project and experience leveraging our expertise. This team directly partners with the Digital Product teams and shares in the delivery of their outcomes. Directly, this role and team report into 'Modern Work Experience and Enablement', a function within worldwide IT. The Digital Product Organization (DPO) is a 2000+ person, cross-functional product & platform org responsible for running and continuously driving digital product capabilities and experience for all internal BCG business services (HR, Marketing, Legal, Risk, Finance, IT, etc.) and the entire BCG workforce. The DPO has over 20 Product Portfolio Families, 130+ product squads and 10 centres of excellence. This organization operates in a fully mature Agile Enterprise operating model, since its transformation in 2021. This Agile Senior Delivery Manager role, internally referred to as Global Senior Manager - Scrum Lead, is a critical and central part of our product teams. In this role, you are responsible for partnering with product leadership, organizing and managing the team's way of working, planning and managing the team's releases, and continuously optimizing the team's performance by managing key performance indicators. Individuals that succeed in this role are experienced consultants, project leaders, or team leaders who able to manage and influence senior leaders, able to plan and organize complex teams and outcomes, able to deliver high quality results, able to build strong and collaborative teams. You are highly motivated, a self-starter, able to take charge and navigate ambiguity, an innovator, a leader of people and outcomes, and a person that wants to take on tough challenges to learn, grow and make difference. This is not just a Scrum Lead role, this is a Product Delivery Leader role working in Agile. In this role, you will: Drive End-to-End Product Delivery: Oversee the delivery of product increments from planning to release. Ensure timely and high-quality delivery of initiatives, epics, features in alignment with the product roadmap. Facilitate, govern and guide planning sessions and workshops for product discovery or initiation. Support Product Teams in Prioritization and Estimations of Product features through various techniques like RICE, KANO etc. Manage dependencies across squads to ensure smooth and timely progress on product deliverables. Facilitate Release Planning and Management: Work with Product Owners and chapter leads to plan and execute product releases. Support pre and post product release activities including L2 support alignment. Improve agility in processes and tools to reduce time to market and enable faster deployments to productions. Ensure frequent releases to gather customer feedback and iterate based on insights. Ensure Quality of the deliverable is maintained by tracking Defect metrics like leakage, defect aging etc. Facilitate Risk Management: Identify risks that may impact product delivery and mitigate them proactively. Address impediments and escalate issues to stakeholders when needed. Metrics and Reporting: Track key metrics and OKRs such as velocity, lead time, cycle time, and predictability to evaluate squad's performance. Use data-driven insights to identify bottlenecks and areas for improvement. Review with Product Owners, product performance (e.g., C-sat, adoption, product KPIs). Ensure product development efforts align with desired outcomes and results. Create dashboards and reports that provide clear visibility into product development progress for stakeholders like Portfolio leadership, sponsors etc. Coach on Agile Processes: Guide teams in adopting Agile practices like Scrum, Kanban, or a hybrid approach tailored to the product development context. Coach cross-functional teams, product leaders, and stakeholders to embed Agile mindsets and practices that foster adaptability, autonomy, and innovation. Act as a catalyst for organizational change by challenging the status quo and co-creating improved ways of working. Ensure Agile ceremonies (e.g., Daily scrum, retrospectives, planning) are productive and value driven. Continuous Improvement: Encourage teams to reflect on processes and identify areas for improvement during retrospectives. Encourage culture of inspect and adapt and failing fast through Sprint Reviews. Support Team Enablement: Fostering a Collaborative Environment: Build a psychologically safe space for team members to communicate openly and take ownership of their work. Promote a culture of accountability and self-organization. Encourage opportunities of Innovation and Experimentation. Partner with Product Owners: To ensure delivery aligns with the product vision and business strategy. To define and track OKRs successful completion. In backlog prioritization to maximize business value and strategic impact. To identify stakeholders and actively manage expectations. YOU'RE GOOD AT Developing relationships, engaging, and influencing stakeholders broadly, including senior leaders, to direct business outcomes Living agile culture and values and spreading your passion for them among other teams Sharing and transmitting passion and in-depth knowledge about Agile principles and are excited to embed them across the organization Applying innovative and creative thinking to solve complex problems and get things done Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs Problem solving difficult and complex problems, typically within ambiguous and non-structured settings, and transforming obstacles into big opportunities Being strategic and proactive, bringing proven team coaching experience. Communicating with empathy and influencing others broadly within your area of responsibility Being an agile role model: you work collaboratively, you show courage, you take responsibility, you have confidence, you speak out, you are creative, and you simplify Interacting with others with excellent people management skills: listening, motivating, observing, giving and receiving feedback helps individuals and teams grow Driving decision-making and exercises independent sound judgment in determining appropriate methods to drives results across squads Delivering complex products, initiatives and outcomes using Agile and Lean methods. Managing stakeholders, ensuring alignment and providing transparency. YOU HAVE THE ABILITY TO Identify and solve difficult and complex problems, typically within ambiguous and non-structured settings Ability to deliver complex outcomes and support achievement of objectives and key results. Proactively advise, facilitate, and coach your Squads Draw on best practices and develop creative solutions to address challenges facing Squad Use thorough analysis and strong business judgement to ensure resolution of problems that are not well defined Act as a key resource for squads' leadership in clarifying complex problems and developing customer and employee centric solutions Able to manage difficult situations and get to resolution and outcomes. Understand impact of problems and solutions on big picture and influences outcomes across squads Providing strategic consulting to business and technology stakeholders on how to achieve agility and improve time-to-value. Leading through influence, often without formal authority, by building credibility and trust at all levels of the organization. Able to develop presentations in PowerPoint and present to a larger audience. Able to engage and manage stakeholders effectively. What You'll Bring Minimum, computer science, technology, design or a relevant field (advanced degree and/or higher education preferred) 5-10+ years of client facing management consulting experience - big 4 consulting preferred . click apply for full job details
Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
06/12/2025
Full time
Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
06/12/2025
Full time
Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
06/12/2025
Full time
Location: Hybrid with flexible base location London - £48,987 to £61,234 per annum National: £45,168 to £56,461 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're looking for a Technical Delivery Lead to play a critical part in the operation of our Microsoft Dynamics 365 Finance & Operations estate. With previous success in a Technical Delivery Lead or Engineering Manager role and a good understanding of Dynamics Finance & Operation and integration principles, you won't be expected to develop code but you must be technically confident, with a strong understanding of delivering best practices. Comfortable working in agile, cross-functional teams with a collaborative delivery culture, you'll work closely with technical teams, product owners, and business stakeholders to ensure high-quality, timely delivery of solutions that are robust, scalable, and support our mission as a housing association. As a natural collaborator who thrives on driving clarity, momentum, and alignment across diverse teams, you'll enjoy problem-solving and be confident navigating technical conversations. Leading small matrix teams in the end-to-end delivery of projects and initiatives, you'll communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring. Balancing structure with flexibility and with excellent stakeholder management and communication skills, you'll be passionate about delivering real value through technology. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Thursday 18th December 2025 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
NetSuite Administrator Salary: £65,000-£85,000 DOE Contract: Permanent Location: Clapham Junction (SW London) or Central London Working Pattern: Hybrid - 2 days in the office Join a thriving international organisation as a NetSuite Administrator, where you'll play a pivotal role in supporting global finance operations. This is an exciting opportunity to join a collaborative, forward-thinking business with a vibrant team culture, strong values, and a genuine focus on employee development and wellbeing. The company prides itself on an inclusive global environment where innovation and continuous improvement are encouraged. With modern office facilities, hybrid working options, and regular social events, this is a fantastic place to grow your career. Working across multiple time zones, you'll support international teams and help shape the future of key financial systems. The Role: Reporting to the Finance Administration Manager, you'll be the go-to expert for all things NetSuite Administration - from onboarding and troubleshooting through to designing custom workflows and supporting system enhancements. You'll also use your technical skills to build reports and integrations, and work with SuiteScript to automate business processes. Key Responsibilities: Act as first-line support for finance system users across ERP, Accounts Payable, Travel & Expense, and close management platforms (FloQast, Concur). Manage user access, roles, workflows, and system customisations to keep systems running smoothly. Support new user onboarding and deliver training to build system confidence across teams. Create and maintain user guides and training materials. Monitor and troubleshoot data flows and integrations, resolving discrepancies promptly. Design and implement custom workflows, dashboards, and reports to enhance automation and improve reporting. Contribute to financial systems projects, including upgrades, integrations, and new system implementations. Provide support to global teams and contribute to the business's evolving systems roadmap. About You: Ideally, you will bring: 3+ years' experience as a NetSuite Administrator. NetSuite Administrator Certification. Hands-on experience with NetSuite and Coupa (strongly preferred). Familiarity with tools such as Oracle EPM, FloQast, and Concur (advantageous). Strong understanding of finance processes (GL, AP, AR). Strong Excel skills and experience with ticketing systems (ServiceNow, Jira, FreshService). Experience building reports, integrations, and writing code. Proven experience using SuiteScript for customisation and automation. Experience managing NetSuite implementations (configuration, data migration, user training). Excellent communication, troubleshooting and analytical skills. A collaborative mindset with a proactive, can-do attitude. Desirable: Additional systems certifications (e.g., NetSuite Administrator or similar). What's in it for you? Hybrid working with flexibility and trust. A supportive, values-led international team. Exposure to a wide range of financial systems and cross-functional projects. Access to training and strong career development opportunities. Friendly, inclusive culture with regular social events. Benefits include: 28 days' holiday Pension Cycle to Work scheme Length-of-service rewards Electric car lease Gym discounts If you're a systems-savvy finance professional ready to take the next step in your career, apply today and join a dynamic, future-focused organisation!
05/12/2025
Full time
NetSuite Administrator Salary: £65,000-£85,000 DOE Contract: Permanent Location: Clapham Junction (SW London) or Central London Working Pattern: Hybrid - 2 days in the office Join a thriving international organisation as a NetSuite Administrator, where you'll play a pivotal role in supporting global finance operations. This is an exciting opportunity to join a collaborative, forward-thinking business with a vibrant team culture, strong values, and a genuine focus on employee development and wellbeing. The company prides itself on an inclusive global environment where innovation and continuous improvement are encouraged. With modern office facilities, hybrid working options, and regular social events, this is a fantastic place to grow your career. Working across multiple time zones, you'll support international teams and help shape the future of key financial systems. The Role: Reporting to the Finance Administration Manager, you'll be the go-to expert for all things NetSuite Administration - from onboarding and troubleshooting through to designing custom workflows and supporting system enhancements. You'll also use your technical skills to build reports and integrations, and work with SuiteScript to automate business processes. Key Responsibilities: Act as first-line support for finance system users across ERP, Accounts Payable, Travel & Expense, and close management platforms (FloQast, Concur). Manage user access, roles, workflows, and system customisations to keep systems running smoothly. Support new user onboarding and deliver training to build system confidence across teams. Create and maintain user guides and training materials. Monitor and troubleshoot data flows and integrations, resolving discrepancies promptly. Design and implement custom workflows, dashboards, and reports to enhance automation and improve reporting. Contribute to financial systems projects, including upgrades, integrations, and new system implementations. Provide support to global teams and contribute to the business's evolving systems roadmap. About You: Ideally, you will bring: 3+ years' experience as a NetSuite Administrator. NetSuite Administrator Certification. Hands-on experience with NetSuite and Coupa (strongly preferred). Familiarity with tools such as Oracle EPM, FloQast, and Concur (advantageous). Strong understanding of finance processes (GL, AP, AR). Strong Excel skills and experience with ticketing systems (ServiceNow, Jira, FreshService). Experience building reports, integrations, and writing code. Proven experience using SuiteScript for customisation and automation. Experience managing NetSuite implementations (configuration, data migration, user training). Excellent communication, troubleshooting and analytical skills. A collaborative mindset with a proactive, can-do attitude. Desirable: Additional systems certifications (e.g., NetSuite Administrator or similar). What's in it for you? Hybrid working with flexibility and trust. A supportive, values-led international team. Exposure to a wide range of financial systems and cross-functional projects. Access to training and strong career development opportunities. Friendly, inclusive culture with regular social events. Benefits include: 28 days' holiday Pension Cycle to Work scheme Length-of-service rewards Electric car lease Gym discounts If you're a systems-savvy finance professional ready to take the next step in your career, apply today and join a dynamic, future-focused organisation!
We are hiring a Senior Delivery Project & Programme Manager to establish and champion delivery discipline across our client's AI Factory. This is a senior role for someone who brings structure, transparency and control to large transformation portfolios and knows how to keep complex organisations aligned and on track.This role works closely with the Multi-Tech Agents Engineering Manager, the Senior Product Manager for Enterprise Agents, Delivery Leads and the Group Head. Contract duration - 6 months (possiblity to extend further) Location - Waterside (UB7 0GB) Hybrid - 2-3 days onsite Pay - Flexible daily rate (inside IR35) Purpose of the Role The Senior Delivery Project & Programme Manager owns delivery governance across the AI Agents portfolio. You will define and enforce standards, drive high-quality reporting, manage risk and non-conformities, and provide the single source of truth on progress and value delivery. Your work ensures consistency, predictability and accountability across engineering teams building mission-critical agentic AI products. Key Responsibilities Delivery Tracking & Portfolio Visibility Maintain a clear portfolio-level view of progress across all squads, integrating delivery data into structured reporting and dashboards. Track sprint performance, commitments, dependencies and milestones, ensuring teams operate with transparency and discipline. Identify bottlenecks early and coordinate corrective action across engineering, product and partner teams. Stakeholder Communication & Leadership Reporting Produce concise, executive-ready reporting for senior leadership, including weekly progress packs, risk summaries and value-realisation updates. Ensure delivery stories are communicated consistently across OpCos, programme teams and central functions. Build cross-functional trust through clear, structured and timely communication. Standards, Governance & Quality Control Define, maintain and enforce delivery standards across documentation, Stage Gates, change control and production readiness. Ensure compliance with governance frameworks, including risk management processes, quality gates and audit requirements. Validate that each AI Agent product meets exit criteria before advancing to the next phase. Risk, Issue & Audit Management Own the consolidated risk and issue registers, ensuring all items have clear ownership, action plans and timelines. Run structured risk review cycles and escalate critical items to leadership with clear recommendations. Ensure audit findings, noncompliance and remediation actions are tracked to closure with clear accountability. Cross-Team Alignment Drive alignment across engineering, product, cyber, cloud and OpCo teams, ensuring everyone is operating to the same plan and cadence. Support delivery leads in applying best-practice methods consistently across squads. Maintain harmonised processes and shared delivery standards across the entire AI Factory. Continuous Improvement Identify opportunities to improve delivery methods, tooling, reporting and governance. Establish feedback loops with teams to refine playbooks, standards and operating rhythms. Lead structured process improvements that enhance predictability, velocity and quality. Training & Capability Building Provide ongoing coaching and training to deliver leads on tooling, standards and governance. Embed structured work methods, analytical decision-making and transparency into day-to-day operations. Develop templates, frameworks and repeatable delivery patterns for the AI Factory. Qualifications & Experience Experience in PMO, programme management or delivery leadership roles within technology or transformation environments. Demonstrated ability to run structured governance, reporting and decision processes at scale. Proven track record delivering complex IT or transformation programmes with high stakeholder complexity. Expertise in Agile delivery frameworks (Scrum, SAFe), sprint management and tooling such as Jira and Confluence. Experience coordinating multi-team or global organisations, managing dependencies and driving alignment. Strong analytical and reporting skills, able to distil complex delivery data into clear insights. Excellent communication and influencing skills, comfortable engaging senior stakeholders. A proactive, structured and detail-oriented mindset with a focus on value, transparency and accountability. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Contractor
We are hiring a Senior Delivery Project & Programme Manager to establish and champion delivery discipline across our client's AI Factory. This is a senior role for someone who brings structure, transparency and control to large transformation portfolios and knows how to keep complex organisations aligned and on track.This role works closely with the Multi-Tech Agents Engineering Manager, the Senior Product Manager for Enterprise Agents, Delivery Leads and the Group Head. Contract duration - 6 months (possiblity to extend further) Location - Waterside (UB7 0GB) Hybrid - 2-3 days onsite Pay - Flexible daily rate (inside IR35) Purpose of the Role The Senior Delivery Project & Programme Manager owns delivery governance across the AI Agents portfolio. You will define and enforce standards, drive high-quality reporting, manage risk and non-conformities, and provide the single source of truth on progress and value delivery. Your work ensures consistency, predictability and accountability across engineering teams building mission-critical agentic AI products. Key Responsibilities Delivery Tracking & Portfolio Visibility Maintain a clear portfolio-level view of progress across all squads, integrating delivery data into structured reporting and dashboards. Track sprint performance, commitments, dependencies and milestones, ensuring teams operate with transparency and discipline. Identify bottlenecks early and coordinate corrective action across engineering, product and partner teams. Stakeholder Communication & Leadership Reporting Produce concise, executive-ready reporting for senior leadership, including weekly progress packs, risk summaries and value-realisation updates. Ensure delivery stories are communicated consistently across OpCos, programme teams and central functions. Build cross-functional trust through clear, structured and timely communication. Standards, Governance & Quality Control Define, maintain and enforce delivery standards across documentation, Stage Gates, change control and production readiness. Ensure compliance with governance frameworks, including risk management processes, quality gates and audit requirements. Validate that each AI Agent product meets exit criteria before advancing to the next phase. Risk, Issue & Audit Management Own the consolidated risk and issue registers, ensuring all items have clear ownership, action plans and timelines. Run structured risk review cycles and escalate critical items to leadership with clear recommendations. Ensure audit findings, noncompliance and remediation actions are tracked to closure with clear accountability. Cross-Team Alignment Drive alignment across engineering, product, cyber, cloud and OpCo teams, ensuring everyone is operating to the same plan and cadence. Support delivery leads in applying best-practice methods consistently across squads. Maintain harmonised processes and shared delivery standards across the entire AI Factory. Continuous Improvement Identify opportunities to improve delivery methods, tooling, reporting and governance. Establish feedback loops with teams to refine playbooks, standards and operating rhythms. Lead structured process improvements that enhance predictability, velocity and quality. Training & Capability Building Provide ongoing coaching and training to deliver leads on tooling, standards and governance. Embed structured work methods, analytical decision-making and transparency into day-to-day operations. Develop templates, frameworks and repeatable delivery patterns for the AI Factory. Qualifications & Experience Experience in PMO, programme management or delivery leadership roles within technology or transformation environments. Demonstrated ability to run structured governance, reporting and decision processes at scale. Proven track record delivering complex IT or transformation programmes with high stakeholder complexity. Expertise in Agile delivery frameworks (Scrum, SAFe), sprint management and tooling such as Jira and Confluence. Experience coordinating multi-team or global organisations, managing dependencies and driving alignment. Strong analytical and reporting skills, able to distil complex delivery data into clear insights. Excellent communication and influencing skills, comfortable engaging senior stakeholders. A proactive, structured and detail-oriented mindset with a focus on value, transparency and accountability. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are seeking a highly experienced and strategic senior leader to oversee our Cyber Engineering, Identity & Access Management (IAM), and Data Loss Prevention (DLP) functions. This role will be responsible for driving the design, delivery, and governance of enterprise-wide security engineering solutions, while ensuring secure, scalable, and resilient identity and data protection services. The ideal candidate will combine deep technical expertise with strong leadership skills to shape the future of cybersecurity, identity, and data protection within the organization. This position is designated as a Senior Management Function (SMF) under the Financial Conduct Authority regime, carrying personal accountability for compliance, operational resilience, and security effectiveness. The Role: Strategic Leadership Define and execute the global strategy for Cyber Engineering, IAM, and DLP in alignment with the enterprise security and technology roadmap. Serve as a trusted advisor to the CISO, CIO, and executive leadership on emerging threats, secure architecture, identity, and data protection. Establish metrics and reporting to demonstrate effectiveness, risk reduction, and compliance with regulatory requirements (e.g., National Institute of Standards Cyber Security Framework (NIST CSF), Digital Operations Resilience Act (DORA), New Tork State Department of Financial Services (NYDFS), Sarbanes-Oxyley (SOX), and the Financia Conduct Authority(FCA). Cyber Engineering Oversight Lead engineering teams responsible for core security platforms, including endpoint protection, cloud security, network defense, vulnerability management, and DevSecOps integrations. Build and mature a comprehensive vulnerability management program, including continuous scanning, risk-based prioritization, remediation tracking, and Board-level reporting. Drive innovation by embedding security into cloud, hybrid, and modern application architectures ("Secure by Design" principles). Ensure the adoption of automation, orchestration, and advanced analytics to improve detection, response, and resiliency. Identity & Access Management Own enterprise-wide IAM strategy, including workforce and customer identity, privileged access management (PAM), identity governance and administration (IGA), and multi-factor authentication (MFA). Lead initiatives to modernize and integrate IAM platforms to support cloud adoption, Zero Trust, and frictionless user experiences. Partner with business and technology leaders to enable secure digital transformation through robust identity services. Data Loss Prevention (DLP) Advance a comprehensive Data Loss Prevention program to safeguard sensitive information across endpoints, cloud, email, and collaboration platforms. Establish enterprise-wide policies and controls to prevent unauthorized data exfiltration, insider threats, and regulatory breaches. Implement monitoring, classification, and enforcement mechanisms that balance data protection with business enablement. Partner with business, compliance, and data governance teams to align DLP strategy with General Data Protection Regulation, Financial Conduct Authority, Prudential Regulation Authority, Sarbanes-Oxley, and other global data protection requirements. Provide executive and Board-level reporting on data protection risks, incidents, and mitigation efforts. Governance, Risk & Compliance Ensure IAM, DLP, and security engineering practices meet regulatory, audit, and policy requirements. Define and maintain standards for identity lifecycle, access controls, data handling, and information protection. Oversee risk assessments and remediation programs tied to IAM, DLP, and security engineering platforms. Senior Management Function (FCA Responsibilities) As an FCA-designated Senior Management Function (SMF) role, the position carries individual accountability under the Senior Managers & Certification Regime (SM&CR). Specific responsibilities include: Personal accountability for ensuring cyber, IAM, and DLP controls are effective, proportionate, and aligned with FCA expectations for operational resilience and financial sector stability. Maintaining robust governance, oversight, and risk management frameworks for engineering, identity, and data protection, ensuring risks are identified, escalated, and remediated in line with FCA and PRA requirements. Demonstrating reasonable steps have been taken to oversee outsourced arrangements, third-party providers, and cloud services related to IAM, DLP, and cyber platforms. Ensuring Board and regulators receive timely, accurate, and complete information on cyber, identity, and data protection risks, vulnerabilities, and remediation activities. Acting as the point of accountability for operational resilience in cyber engineering, IAM, and DLP, supporting FCA requirements around impact tolerance, scenario testing, and response planning. Requirements: Progressive experience in cybersecurity, with extensive experience in leadership roles across IAM, cyber engineering, and/or data protection. Proven track record of leading global security programs at scale in complex, regulated environments (financial services strongly preferred). Expertise in IAM technologies (SailPoint, Okta, Azure AD, CyberArk, Ping Identity), DLP platforms (Symantec, Microsoft Purview, Forcepoint, Digital Guardian), and security engineering tools (EDR, CSPM, SIEM, SOAR, vulnerability management). Strong knowledge of Zero Trust, data protection regulations (GDPR, FCA, PRA), cloud-native security, and DevSecOps practices. Exceptional leadership, communication, and stakeholder engagement skills, with the ability to influence at Board and executive levels. Relevant certifications (CISSP, CISM, CCSP, CIPP/E, SABSA, or equivalent) preferred. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.
05/12/2025
Full time
We are seeking a highly experienced and strategic senior leader to oversee our Cyber Engineering, Identity & Access Management (IAM), and Data Loss Prevention (DLP) functions. This role will be responsible for driving the design, delivery, and governance of enterprise-wide security engineering solutions, while ensuring secure, scalable, and resilient identity and data protection services. The ideal candidate will combine deep technical expertise with strong leadership skills to shape the future of cybersecurity, identity, and data protection within the organization. This position is designated as a Senior Management Function (SMF) under the Financial Conduct Authority regime, carrying personal accountability for compliance, operational resilience, and security effectiveness. The Role: Strategic Leadership Define and execute the global strategy for Cyber Engineering, IAM, and DLP in alignment with the enterprise security and technology roadmap. Serve as a trusted advisor to the CISO, CIO, and executive leadership on emerging threats, secure architecture, identity, and data protection. Establish metrics and reporting to demonstrate effectiveness, risk reduction, and compliance with regulatory requirements (e.g., National Institute of Standards Cyber Security Framework (NIST CSF), Digital Operations Resilience Act (DORA), New Tork State Department of Financial Services (NYDFS), Sarbanes-Oxyley (SOX), and the Financia Conduct Authority(FCA). Cyber Engineering Oversight Lead engineering teams responsible for core security platforms, including endpoint protection, cloud security, network defense, vulnerability management, and DevSecOps integrations. Build and mature a comprehensive vulnerability management program, including continuous scanning, risk-based prioritization, remediation tracking, and Board-level reporting. Drive innovation by embedding security into cloud, hybrid, and modern application architectures ("Secure by Design" principles). Ensure the adoption of automation, orchestration, and advanced analytics to improve detection, response, and resiliency. Identity & Access Management Own enterprise-wide IAM strategy, including workforce and customer identity, privileged access management (PAM), identity governance and administration (IGA), and multi-factor authentication (MFA). Lead initiatives to modernize and integrate IAM platforms to support cloud adoption, Zero Trust, and frictionless user experiences. Partner with business and technology leaders to enable secure digital transformation through robust identity services. Data Loss Prevention (DLP) Advance a comprehensive Data Loss Prevention program to safeguard sensitive information across endpoints, cloud, email, and collaboration platforms. Establish enterprise-wide policies and controls to prevent unauthorized data exfiltration, insider threats, and regulatory breaches. Implement monitoring, classification, and enforcement mechanisms that balance data protection with business enablement. Partner with business, compliance, and data governance teams to align DLP strategy with General Data Protection Regulation, Financial Conduct Authority, Prudential Regulation Authority, Sarbanes-Oxley, and other global data protection requirements. Provide executive and Board-level reporting on data protection risks, incidents, and mitigation efforts. Governance, Risk & Compliance Ensure IAM, DLP, and security engineering practices meet regulatory, audit, and policy requirements. Define and maintain standards for identity lifecycle, access controls, data handling, and information protection. Oversee risk assessments and remediation programs tied to IAM, DLP, and security engineering platforms. Senior Management Function (FCA Responsibilities) As an FCA-designated Senior Management Function (SMF) role, the position carries individual accountability under the Senior Managers & Certification Regime (SM&CR). Specific responsibilities include: Personal accountability for ensuring cyber, IAM, and DLP controls are effective, proportionate, and aligned with FCA expectations for operational resilience and financial sector stability. Maintaining robust governance, oversight, and risk management frameworks for engineering, identity, and data protection, ensuring risks are identified, escalated, and remediated in line with FCA and PRA requirements. Demonstrating reasonable steps have been taken to oversee outsourced arrangements, third-party providers, and cloud services related to IAM, DLP, and cyber platforms. Ensuring Board and regulators receive timely, accurate, and complete information on cyber, identity, and data protection risks, vulnerabilities, and remediation activities. Acting as the point of accountability for operational resilience in cyber engineering, IAM, and DLP, supporting FCA requirements around impact tolerance, scenario testing, and response planning. Requirements: Progressive experience in cybersecurity, with extensive experience in leadership roles across IAM, cyber engineering, and/or data protection. Proven track record of leading global security programs at scale in complex, regulated environments (financial services strongly preferred). Expertise in IAM technologies (SailPoint, Okta, Azure AD, CyberArk, Ping Identity), DLP platforms (Symantec, Microsoft Purview, Forcepoint, Digital Guardian), and security engineering tools (EDR, CSPM, SIEM, SOAR, vulnerability management). Strong knowledge of Zero Trust, data protection regulations (GDPR, FCA, PRA), cloud-native security, and DevSecOps practices. Exceptional leadership, communication, and stakeholder engagement skills, with the ability to influence at Board and executive levels. Relevant certifications (CISSP, CISM, CCSP, CIPP/E, SABSA, or equivalent) preferred. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.
Job Title: Tech Lead Working hours: 37.5 hours per week, Monday to Friday Location: Liverpool Salary: £70,000 - £85,000 depending on experience Your Impact We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy What You'll Do Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack Backend:C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend:React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time Values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.
05/12/2025
Full time
Job Title: Tech Lead Working hours: 37.5 hours per week, Monday to Friday Location: Liverpool Salary: £70,000 - £85,000 depending on experience Your Impact We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy What You'll Do Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack Backend:C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend:React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time Values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.
About SPS: Special Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions. Overview: You will support the delivery of IT services across the UK business, assisting with technical support, device management, and ongoing tech ops projects. This role provides structured, hands-on training in IT systems administration, cyber security, and compliance, contributing to the smooth operation of business technology while developing core professional and technical skills. The apprentice will work closely with the Tech Ops Manager and the global Tech Ops team to provide effective first-line and second-line support, develop an understanding of company systems, and contribute to the continual improvement of IT services. Responsibilities: Provide Tier 1 and supervised Tier 2 IT systems support for the company's users, devices, and internal network services, escalating complex issues as required. Assist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory. Support the purchase, setup, and installation of IT equipment as required. Maintain an accurate inventory of all technology assets, ensuring updates to asset management systems. Assist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to: workstation deployment, system access management, software patching/upgrades, and management of cloud services. Help manage service accounts and vendor contracts (e.g. internet, phone, printer). Contribute to maintaining documentation of the company's technology architecture. Research and suggest service enhancements to improve efficiency and user experience. Support the implementation and maintenance of the company's ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System. Assist with cyber security initiatives such as endpoint management, access control, and awareness activities. Assist with privacy and cyber client engagements as required. Ensure compliance with GDPR and UK data protection regulations in all IT operations. Collaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross-region initiatives. Required skills: Interest in developing a career in IT operations or systems support. Basic understanding of computer systems, networks, and data protection. Enthusiasm for technology, problem-solving, and continuous learning. Strong attention to detail and willingness to follow documented procedures. Must be eligible to work in the United Kingdom. Must complete a background investigation Additionally, the following experience would be beneficial: Some prior exposure to IT systems through study, personal projects, or work experience. Awareness of macOS, Windows, or Google Workspace environments. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working week: This role is a hybrid working remotely from a home office and the SPS Hereford corporate office. This is a full-time position. Days and hours of work are Monday through Friday, hours based upon position needs. Evening and weekend work may be required as job duties demand. This position requires up to 10% travel. Benefits: 20 vacation days plus bank holidays (8). Personal accident insurance. Employee Assistance Program for personal needs. Enrolment into the pension scheme to which SPS contributes 3% of your salary. Credentity protection - Eclipse Digital Protection by Concentric. Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. Dedicated security and intelligence training programs for professional development. Coaching and mentoring opportunities. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
05/12/2025
Full time
About SPS: Special Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions. Overview: You will support the delivery of IT services across the UK business, assisting with technical support, device management, and ongoing tech ops projects. This role provides structured, hands-on training in IT systems administration, cyber security, and compliance, contributing to the smooth operation of business technology while developing core professional and technical skills. The apprentice will work closely with the Tech Ops Manager and the global Tech Ops team to provide effective first-line and second-line support, develop an understanding of company systems, and contribute to the continual improvement of IT services. Responsibilities: Provide Tier 1 and supervised Tier 2 IT systems support for the company's users, devices, and internal network services, escalating complex issues as required. Assist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory. Support the purchase, setup, and installation of IT equipment as required. Maintain an accurate inventory of all technology assets, ensuring updates to asset management systems. Assist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to: workstation deployment, system access management, software patching/upgrades, and management of cloud services. Help manage service accounts and vendor contracts (e.g. internet, phone, printer). Contribute to maintaining documentation of the company's technology architecture. Research and suggest service enhancements to improve efficiency and user experience. Support the implementation and maintenance of the company's ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System. Assist with cyber security initiatives such as endpoint management, access control, and awareness activities. Assist with privacy and cyber client engagements as required. Ensure compliance with GDPR and UK data protection regulations in all IT operations. Collaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross-region initiatives. Required skills: Interest in developing a career in IT operations or systems support. Basic understanding of computer systems, networks, and data protection. Enthusiasm for technology, problem-solving, and continuous learning. Strong attention to detail and willingness to follow documented procedures. Must be eligible to work in the United Kingdom. Must complete a background investigation Additionally, the following experience would be beneficial: Some prior exposure to IT systems through study, personal projects, or work experience. Awareness of macOS, Windows, or Google Workspace environments. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working week: This role is a hybrid working remotely from a home office and the SPS Hereford corporate office. This is a full-time position. Days and hours of work are Monday through Friday, hours based upon position needs. Evening and weekend work may be required as job duties demand. This position requires up to 10% travel. Benefits: 20 vacation days plus bank holidays (8). Personal accident insurance. Employee Assistance Program for personal needs. Enrolment into the pension scheme to which SPS contributes 3% of your salary. Credentity protection - Eclipse Digital Protection by Concentric. Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. Dedicated security and intelligence training programs for professional development. Coaching and mentoring opportunities. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Manager Salisbury £32,000 - £40,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. This role involves onsite support to a Trust. Applicants must hold a valid UK driving license and own their own vehicle. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 - £40,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella - turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
05/12/2025
Full time
IT Manager Salisbury £32,000 - £40,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. This role involves onsite support to a Trust. Applicants must hold a valid UK driving license and own their own vehicle. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 - £40,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella - turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
Web Officer BirminghamWe have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.The Web Officer plays a key role in supporting the organisation's digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.You'll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives. What we offer: - A fun and supportive team.- A solutions-focused atmosphere and hard-working environment.- Flexible working hours.- Employee Assistance Programme and health cash-back scheme.- Cycle-to-work scheme.- Animal companion compassionate leave.- Ethical pension scheme (5-7% employer contribution).- Death in service benefit.- 28 days' leave + 8 bank holidays.- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).- Central Birmingham office location. Key responsibilities will include: - Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.- Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.- Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.- Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.- Manage user accounts for the website and other web-based tools.- Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).- Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.- Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.- Work collaboratively with the Digital Communications team to analyse digital performance across platforms.- Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.- Cover social media moderation as required (training provided).- Deliver training sessions and create documentation to support staff in using digital tools and managing web content.- Provide responsive assistance to staff requiring help with website content creation or technical support.- Manage the web support inbox, addressing technical queries or referring them to the relevant contact.- Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.- Assist the SDCO with assigning and supporting Web Volunteers with tasks. Who are we looking for? Essential:- Someone with digital expertise: proficiency in managing and optimising digital platforms.- Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.- You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.- An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.- An organised and enthusiastic team player with excellent time management skills.- Experience managing content within a CMS.- Working knowledge of HTML and CSS.- High attention to detail and adherence to brand and accessibility guidelines.Desirable:- Experience with Google Ads, Analytics, or similar digital platforms.- Previous experience in a digital communications or marketing role.For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.Closing date for applications: 10/12/25The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. About us: The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media. Equality, Diversity and Inclusion: The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.If you are interested in applying for the role, please click on the Apply button.
05/12/2025
Full time
Web Officer BirminghamWe have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.The Web Officer plays a key role in supporting the organisation's digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.You'll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives. What we offer: - A fun and supportive team.- A solutions-focused atmosphere and hard-working environment.- Flexible working hours.- Employee Assistance Programme and health cash-back scheme.- Cycle-to-work scheme.- Animal companion compassionate leave.- Ethical pension scheme (5-7% employer contribution).- Death in service benefit.- 28 days' leave + 8 bank holidays.- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).- Central Birmingham office location. Key responsibilities will include: - Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.- Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.- Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.- Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.- Manage user accounts for the website and other web-based tools.- Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).- Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.- Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.- Work collaboratively with the Digital Communications team to analyse digital performance across platforms.- Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.- Cover social media moderation as required (training provided).- Deliver training sessions and create documentation to support staff in using digital tools and managing web content.- Provide responsive assistance to staff requiring help with website content creation or technical support.- Manage the web support inbox, addressing technical queries or referring them to the relevant contact.- Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.- Assist the SDCO with assigning and supporting Web Volunteers with tasks. Who are we looking for? Essential:- Someone with digital expertise: proficiency in managing and optimising digital platforms.- Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.- You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.- An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.- An organised and enthusiastic team player with excellent time management skills.- Experience managing content within a CMS.- Working knowledge of HTML and CSS.- High attention to detail and adherence to brand and accessibility guidelines.Desirable:- Experience with Google Ads, Analytics, or similar digital platforms.- Previous experience in a digital communications or marketing role.For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.Closing date for applications: 10/12/25The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. About us: The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media. Equality, Diversity and Inclusion: The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.If you are interested in applying for the role, please click on the Apply button.
IT Manager IT Manager London - Dulwich £32,000 - £42,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. 4 days a week as a IT Manager and 1 day a week supporting the school as a Trust IT Manager Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella - turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
05/12/2025
Full time
IT Manager IT Manager London - Dulwich £32,000 - £42,000 Turn IT On is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. 4 days a week as a IT Manager and 1 day a week supporting the school as a Trust IT Manager Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide a friendly and supportive place to work where people feel trusted and respected. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella - turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 460 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-
Helpdesk Support Coordinator Location: Office-based (with hybrid working option) Reports to: Project Manager About the Role We are seeking a Helpdesk Coordinator to provide support to internal and external users across business systems and applications. You will ensure issues are resolved within agreed SLAs and that support services remain fit for purpose, meeting business needs. In addition, you will provide administrative support to the team, managing inventory (including purchasing) and maintaining accurate records. Key Responsibilities Act as the primary contact point for user issues, providing advice, coordination, and escalation to third parties where necessary. Deliver support and training for internal and external users on business systems and applications. Work with third-party service providers to identify and resolve issues, ensuring compliance with agreed SLAs. Maintain accurate information on systems, user accounts, and access permissions. Organise and test system updates and liaise with external support partners. Create and update documentation and training materials; deliver application training sessions. Manage records and inventory for hardware and software, including licensing compliance. Process supplier invoices and manage starter/leaver processes, including equipment setup and inductions. Oversee hardware purchasing, rebuilding, inventory, and disposal in line with Health & Safety and Data Protection requirements. Provide support on projects as required. Administer telecommunications systems, including user setup, call routing, and billing reviews. Essential Criteria Strong written and verbal communication skills. Confident, articulate, and able to build positive relationships. Excellent organisational skills and ability to prioritise under pressure. Willingness to learn and develop. Good computer literacy, especially in Microsoft Office and Teams. Occasional out-of-hours work to support urgent tasks. Hours and Salary/Benefits Up-to £25,000 per annum Monday to Friday, 9am - 5pm 25 days holiday Pension, private healthcare and more!
05/12/2025
Full time
Helpdesk Support Coordinator Location: Office-based (with hybrid working option) Reports to: Project Manager About the Role We are seeking a Helpdesk Coordinator to provide support to internal and external users across business systems and applications. You will ensure issues are resolved within agreed SLAs and that support services remain fit for purpose, meeting business needs. In addition, you will provide administrative support to the team, managing inventory (including purchasing) and maintaining accurate records. Key Responsibilities Act as the primary contact point for user issues, providing advice, coordination, and escalation to third parties where necessary. Deliver support and training for internal and external users on business systems and applications. Work with third-party service providers to identify and resolve issues, ensuring compliance with agreed SLAs. Maintain accurate information on systems, user accounts, and access permissions. Organise and test system updates and liaise with external support partners. Create and update documentation and training materials; deliver application training sessions. Manage records and inventory for hardware and software, including licensing compliance. Process supplier invoices and manage starter/leaver processes, including equipment setup and inductions. Oversee hardware purchasing, rebuilding, inventory, and disposal in line with Health & Safety and Data Protection requirements. Provide support on projects as required. Administer telecommunications systems, including user setup, call routing, and billing reviews. Essential Criteria Strong written and verbal communication skills. Confident, articulate, and able to build positive relationships. Excellent organisational skills and ability to prioritise under pressure. Willingness to learn and develop. Good computer literacy, especially in Microsoft Office and Teams. Occasional out-of-hours work to support urgent tasks. Hours and Salary/Benefits Up-to £25,000 per annum Monday to Friday, 9am - 5pm 25 days holiday Pension, private healthcare and more!
Our client seeks a Senior Product Owner / Manager with significant AI skills to lead and develop the global systems / capabilities / for online learning and assessment technology and teams in meeting customer needs and solving customer problems, through excellence in customer experience. The role will be focusing closely on ground breaking AI Product delivery including leading the development teams inhouse and via matrix management. The role can be based anywhere in the UK and offer a salary £55,699 - £68,650 (plus £3,300 for London based candidates where applicable). The successful candidates will also enjoy first-class benefits including hybrid working, an attractive pension scheme (employer contributions up to 22%) and 32 days holiday plus bank holidays package. The roles will require the successful candidates to be work from their local office site either Stratford, London, or Edinburgh or Cardiff at least one day weekly. Essential Skills Demonstrable experience of agile delivery Knowledge and understanding of current Online learning and assessment developments and their application for the English Language Learning and Assessment business and context Knowledge and understanding of AI and its potential for English language learning and assessment Experience of writing user stories to define business requirements, and managing the backlog and roadmap for digitally-enabled products Knowledge of project management / Agile development methodologies Demonstrable broad experience of successfully leading on, developing and delivering global customer experience through technology Demonstrated experience of successfully delivering and supporting projects throughout their full development lifecycle. Experience of leading the setup of new functions of work within a complex global matrix organization to deliver business outcomes Experience of working with and/or leading virtual teams to deliver business objectives / programmes Desirable Understanding and experience of Teaching, Learning or assessment systems Experience of successful global delivery and change management digital projects on a global scale. The role will be responsible for managing the overall design, innovation and continuous improvement of the capabilities to enable delivery of the vision for digital-enabled products incorporating the latest technological developments from the education industry to better meet customer needs. You will work as part of a team accountable for the design, development, and performance management of the digital and analogue products that enable the Schools, Higher Education, and Work propositions. Ensuring the right product mix, quality, and innovation to support the strategic direction set by the Proposition Directors. This team ensures products are commercially viable, scalable, and aligned with technology, delivery, and customer needs The roles are offered on a permanent basis, and can be based anywhere in the UK and offer a salary £55,699 - £68,650 (plus £3,300 for London based candidates where applicable. The successful candidate will also enjoy a first-class benefits including attractive pension scheme (employer contributions up to 22%) and 32 days holiday plus bank holidays package. Please forward your CV to our Consultant Elaine Hallworth for further information.
05/12/2025
Full time
Our client seeks a Senior Product Owner / Manager with significant AI skills to lead and develop the global systems / capabilities / for online learning and assessment technology and teams in meeting customer needs and solving customer problems, through excellence in customer experience. The role will be focusing closely on ground breaking AI Product delivery including leading the development teams inhouse and via matrix management. The role can be based anywhere in the UK and offer a salary £55,699 - £68,650 (plus £3,300 for London based candidates where applicable). The successful candidates will also enjoy first-class benefits including hybrid working, an attractive pension scheme (employer contributions up to 22%) and 32 days holiday plus bank holidays package. The roles will require the successful candidates to be work from their local office site either Stratford, London, or Edinburgh or Cardiff at least one day weekly. Essential Skills Demonstrable experience of agile delivery Knowledge and understanding of current Online learning and assessment developments and their application for the English Language Learning and Assessment business and context Knowledge and understanding of AI and its potential for English language learning and assessment Experience of writing user stories to define business requirements, and managing the backlog and roadmap for digitally-enabled products Knowledge of project management / Agile development methodologies Demonstrable broad experience of successfully leading on, developing and delivering global customer experience through technology Demonstrated experience of successfully delivering and supporting projects throughout their full development lifecycle. Experience of leading the setup of new functions of work within a complex global matrix organization to deliver business outcomes Experience of working with and/or leading virtual teams to deliver business objectives / programmes Desirable Understanding and experience of Teaching, Learning or assessment systems Experience of successful global delivery and change management digital projects on a global scale. The role will be responsible for managing the overall design, innovation and continuous improvement of the capabilities to enable delivery of the vision for digital-enabled products incorporating the latest technological developments from the education industry to better meet customer needs. You will work as part of a team accountable for the design, development, and performance management of the digital and analogue products that enable the Schools, Higher Education, and Work propositions. Ensuring the right product mix, quality, and innovation to support the strategic direction set by the Proposition Directors. This team ensures products are commercially viable, scalable, and aligned with technology, delivery, and customer needs The roles are offered on a permanent basis, and can be based anywhere in the UK and offer a salary £55,699 - £68,650 (plus £3,300 for London based candidates where applicable. The successful candidate will also enjoy a first-class benefits including attractive pension scheme (employer contributions up to 22%) and 32 days holiday plus bank holidays package. Please forward your CV to our Consultant Elaine Hallworth for further information.
Project Manager Contract Duration: Until 31/03/2026 Location: Hybrid (2 days a week in London ORSheffield) Job Type: Contract Join our team at Reed Professional Services, a management consultancy specialising in IT and financial services. We are seeking an experienced Project Manager to work with the Technology Commercial team. This role involves supporting key projects within a prestigious, long-standing UK organisation. Day-to-day of the role: Lead end-to-end delivery of projects involving SAP or finance systems, ensuring scope, timelines, and budgets are met. Identify, track, and manage interdependencies across projects and workstreams to mitigate risks and ensure seamless delivery. Maintain robust governance, providing clear reporting on progress, risks, and issues to key business stakeholders. Proactively identify risks and implement mitigation strategies to keep projects on track. Champion best practices in project and change management, contributing to process improvements and lessons learned. Understand the drivers to enable others to perform; show empathy but equally set clear, unambiguous targets that individuals, teams, and suppliers are held accountable to. Required Skills & Qualifications: Proven track record of delivering complex projects in large organisations. Strong experience in stakeholder engagement, communication planning, and driving cultural/behavioural change. Hands-on experience with SAP implementations or finance transformation projects. Exceptional ability to influence and manage multiple senior stakeholders. Skilled in identifying and managing cross-project dependencies. Familiarity with Agile and Waterfall delivery approaches. Desirable: Experience in Agile/Lean teams using SCRUM, KANBAN, XP; Continuous Improvement; Microsoft Project, Jira, HP Application Lifecycle Management, and MS Office tools; Supplier Management Benefits: Opportunity to work in a hybrid model Engage with high-profile projects in a renowned organisation. To apply for this Project Manager position, please submit your CV and a member of the Reed Professional Services Team will be in touch
05/12/2025
Seasonal
Project Manager Contract Duration: Until 31/03/2026 Location: Hybrid (2 days a week in London ORSheffield) Job Type: Contract Join our team at Reed Professional Services, a management consultancy specialising in IT and financial services. We are seeking an experienced Project Manager to work with the Technology Commercial team. This role involves supporting key projects within a prestigious, long-standing UK organisation. Day-to-day of the role: Lead end-to-end delivery of projects involving SAP or finance systems, ensuring scope, timelines, and budgets are met. Identify, track, and manage interdependencies across projects and workstreams to mitigate risks and ensure seamless delivery. Maintain robust governance, providing clear reporting on progress, risks, and issues to key business stakeholders. Proactively identify risks and implement mitigation strategies to keep projects on track. Champion best practices in project and change management, contributing to process improvements and lessons learned. Understand the drivers to enable others to perform; show empathy but equally set clear, unambiguous targets that individuals, teams, and suppliers are held accountable to. Required Skills & Qualifications: Proven track record of delivering complex projects in large organisations. Strong experience in stakeholder engagement, communication planning, and driving cultural/behavioural change. Hands-on experience with SAP implementations or finance transformation projects. Exceptional ability to influence and manage multiple senior stakeholders. Skilled in identifying and managing cross-project dependencies. Familiarity with Agile and Waterfall delivery approaches. Desirable: Experience in Agile/Lean teams using SCRUM, KANBAN, XP; Continuous Improvement; Microsoft Project, Jira, HP Application Lifecycle Management, and MS Office tools; Supplier Management Benefits: Opportunity to work in a hybrid model Engage with high-profile projects in a renowned organisation. To apply for this Project Manager position, please submit your CV and a member of the Reed Professional Services Team will be in touch
