The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
Hootsuite Inc. is seeking an Account Manager, Mid-Market (Italian Speaker) for a 12-month contract in London. In this hybrid role, you will manage and grow relationships within the Mid-Market customer segment, ensuring long-term value and successful retention. The ideal candidate should have SaaS experience, be fluent in English and Italian, and possess strong negotiation and customer management skills. You will be expected to track customer engagement and develop strategies for expansion.
27/06/2026
Full time
Hootsuite Inc. is seeking an Account Manager, Mid-Market (Italian Speaker) for a 12-month contract in London. In this hybrid role, you will manage and grow relationships within the Mid-Market customer segment, ensuring long-term value and successful retention. The ideal candidate should have SaaS experience, be fluent in English and Italian, and possess strong negotiation and customer management skills. You will be expected to track customer engagement and develop strategies for expansion.
Department / Business Unit Baines Simmons /Operations Reports To Operations Director Direct Reports None Grade / Band Graduate Location UK Hybrid (Bracknell) Employment Type Full-time Budget Responsibility None Purpose of the Role TrustFlight's Operations department delivers a high volume of aviation safety training, consultancy, and compliance services to clients globally. As the business scales, the administrative and coordination burden across scheduling, travel, contracting, and client communications has grown significantly. This role exists to identify, design, and implement digital and AI-powered solutions that automate and streamline the operational workflows underpinning consultant scheduling, travel logistics, contractor management, and client-facing communications - including course joining instructions, certificates, course materials, and Microsoft Teams setup. The AI & Digital Solutions Engineer will act as the bridge between operational need and technology capability, transforming manual, repetitive processes into scalable, intelligent workflows that free the wider team to focus on high-value delivery. Whilst Operations is the primary focus, the role will also extend AI and automation capability into Business Development and Product, supporting pipeline workflows, proposal generation, and product feedback processes as the function matures. Scope & Decision Making Authority Design, build, and deploy automation solutions for agreed operational workflows using AI and no-code/low-code tooling, within a structured support framework during the initial onboarding period. Select and recommend appropriate tools and platforms for workflow automation, within agreed budget parameters and subject to IT governance sign off. Propose and pilot new digital solutions with line manager oversight, progressing toward greater autonomy as experience and confidence develop. Escalate to Operations Director for significant new vendor contracts, material changes to client facing communications, or solutions that touch personal or sensitive data. Cross functional coordination with Training Delivery, Consulting, Client Success, Business Development, and Product teams to gather requirements and implement agreed solutions. Scope covers Operations as the primary function, with cross functional remit extending to Business Development and Product from day one. Key Relationships Internal Operations Director - regular check in on priorities, solution sign off, and strategic alignment. Operations Coordinators, Admins & Consultants - day to day requirements gathering, testing, and adoption support for new workflows. IT & Engineering - technical governance, data security review, and integration support where required. Senior Leadership Team - periodic reporting on operational efficiency gains and automation ROI. Business Development Team - automation of proposal generation, CRM workflows, and pipeline reporting. Product Team - digital tooling support for product feedback loops, release communications, and internal reporting. External Training & Consultancy Clients - automated and semi automated communications for joining instructions, certificates, course materials, and Teams invitations. Contractors & Freelance Consultants - digital onboarding, contracting, scheduling notifications, and engagement management. Software & Platform Vendors - procurement, configuration, and ongoing management of automation and scheduling tools. Key Responsibilities Audit and map current operational workflows - including consultant scheduling, travel booking, contractor contracting, and client communications - to identify automation and AI opportunities. Design and build end to end digital workflows using AI tools, automation platforms, and scheduling systems to reduce manual effort across the Operations team. Implement intelligent scheduling solutions for consultant time allocation, ensuring visibility of availability, conflict resolution, and automated notifications to all parties. Automate the full client communication lifecycle for training and consultancy engagements, including generation and dispatch of joining instructions, course materials, Teams meeting invitations, and post course certificates. Build and maintain a digital contractor management workflow covering sourcing triggers, contract generation, engagement tracking, and payment milestone coordination. Own the technology stack for Operations automation - evaluating tools, managing licences, and ensuring solutions remain fit for purpose as the business evolves. Champion adoption of new digital workflows across the Operations team, providing training, documentation, and ongoing support. Monitor solution performance, identify failure points, and continuously improve automations to increase reliability and coverage. Support the Business Development team with AI assisted proposal workflows, CRM automation, and pipeline visibility tooling to accelerate the sales cycle. Collaborate with the Product team to design and implement digital solutions that streamline product feedback collection, internal reporting, and release communication processes. Key Metrics for Success Within 90 days: Full audit of operational workflows completed and an automation roadmap agreed with the Operations Director. Within 6 months: At least 3 core workflows automated (e.g. consultant scheduling notifications, client joining instructions, contractor contract generation), with measurable reduction in manual processing time of 40%. Within 12 months: End to end automation coverage across scheduling, travel coordination triggers, client communications, and contractor onboarding, delivering a quantified saving of 60 hours/week for the Operations team. Client communication error rate (wrong materials, missed invites, late certificates) reduced to Stakeholder satisfaction score of 4+/5 from internal Operations team on quality and usability of implemented solutions. Deliver at least one agreed automation solution for each of Business Development and Product within the first 12 months. AI & Digital Competency TrustFlight is an AI first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation. AI Fluency Tier Tier Profile Expectations Tier 3 AI Builder Develops and integrates AI powered solutions. Builds, fine tunes, or integrates AI/ML models and pipelines. Establishes evaluation frameworks for AI systems. Ensures responsible AI practices (fairness, transparency, data governance). Contributes to TrustFlight's AI strategy. Role Specific AI & Digital Skills Design and deploy AI assisted scheduling systems that intelligently match consultant availability to client demand, accounting for skills, location, and travel constraints. Use LLM powered tools to auto generate personalised client communications - joining instructions, Teams invites, course materials packs, and post course certificates. Build AI assisted contractor matching and contract generation workflows, reducing turnaround time from requirement to signed agreement. Apply AI tools for document classification and routing - ensuring the right materials reach the right clients at the right time. Leverage AI powered analytics to surface operational bottlenecks and recommend process improvements proactively. AI Development & Growth Complete TrustFlight's AI fluency onboarding programme within first 30 days. Share automation wins, prompt libraries, and AI use cases with the wider team on a quarterly basis. Actively participate in TrustFlight's internal AI community of practice, contributing Operations specific use cases and learnings. Competencies & Behaviours Innovation - Proactively identifies and implements technology driven improvements; comfortable experimenting with new tools and approaches. Delivery Focus - Takes ownership of solutions end to end; balances speed of iteration with stability and reliability of outputs. Collaboration - Builds trust with non technical stakeholders; listens carefully to operational needs before designing solutions. Customer Centricity - Keeps the client experience and consultant wellbeing central to every workflow decision. Analytical Thinking - Breaks down complex, multi step processes into logical components; uses data to prioritise and validate improvements. Adaptability - Thrives in a fast moving environment; adjusts priorities readily as operational needs evolve. Working Arrangements Working Hours 37.5 hours per week, core hours 09:00-17:00 Work Pattern Hybrid - minimum 3 days office (Bracknell) for first 6 months, 2-3 days thereafter Travel Requirements None Anticipated On Call / Shift Work None Special Conditions Right to work in the UK required Required Qualifications & Experience A degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, Information Systems, or a closely related technical discipline - achieved or expected at 2:1 or above. Demonstrated academic study of AI and machine learning concepts, including LLMs, automation, or intelligent systems - evidenced through coursework, dissertations, modules, or equivalent self directed learning. . click apply for full job details
27/06/2026
Full time
Department / Business Unit Baines Simmons /Operations Reports To Operations Director Direct Reports None Grade / Band Graduate Location UK Hybrid (Bracknell) Employment Type Full-time Budget Responsibility None Purpose of the Role TrustFlight's Operations department delivers a high volume of aviation safety training, consultancy, and compliance services to clients globally. As the business scales, the administrative and coordination burden across scheduling, travel, contracting, and client communications has grown significantly. This role exists to identify, design, and implement digital and AI-powered solutions that automate and streamline the operational workflows underpinning consultant scheduling, travel logistics, contractor management, and client-facing communications - including course joining instructions, certificates, course materials, and Microsoft Teams setup. The AI & Digital Solutions Engineer will act as the bridge between operational need and technology capability, transforming manual, repetitive processes into scalable, intelligent workflows that free the wider team to focus on high-value delivery. Whilst Operations is the primary focus, the role will also extend AI and automation capability into Business Development and Product, supporting pipeline workflows, proposal generation, and product feedback processes as the function matures. Scope & Decision Making Authority Design, build, and deploy automation solutions for agreed operational workflows using AI and no-code/low-code tooling, within a structured support framework during the initial onboarding period. Select and recommend appropriate tools and platforms for workflow automation, within agreed budget parameters and subject to IT governance sign off. Propose and pilot new digital solutions with line manager oversight, progressing toward greater autonomy as experience and confidence develop. Escalate to Operations Director for significant new vendor contracts, material changes to client facing communications, or solutions that touch personal or sensitive data. Cross functional coordination with Training Delivery, Consulting, Client Success, Business Development, and Product teams to gather requirements and implement agreed solutions. Scope covers Operations as the primary function, with cross functional remit extending to Business Development and Product from day one. Key Relationships Internal Operations Director - regular check in on priorities, solution sign off, and strategic alignment. Operations Coordinators, Admins & Consultants - day to day requirements gathering, testing, and adoption support for new workflows. IT & Engineering - technical governance, data security review, and integration support where required. Senior Leadership Team - periodic reporting on operational efficiency gains and automation ROI. Business Development Team - automation of proposal generation, CRM workflows, and pipeline reporting. Product Team - digital tooling support for product feedback loops, release communications, and internal reporting. External Training & Consultancy Clients - automated and semi automated communications for joining instructions, certificates, course materials, and Teams invitations. Contractors & Freelance Consultants - digital onboarding, contracting, scheduling notifications, and engagement management. Software & Platform Vendors - procurement, configuration, and ongoing management of automation and scheduling tools. Key Responsibilities Audit and map current operational workflows - including consultant scheduling, travel booking, contractor contracting, and client communications - to identify automation and AI opportunities. Design and build end to end digital workflows using AI tools, automation platforms, and scheduling systems to reduce manual effort across the Operations team. Implement intelligent scheduling solutions for consultant time allocation, ensuring visibility of availability, conflict resolution, and automated notifications to all parties. Automate the full client communication lifecycle for training and consultancy engagements, including generation and dispatch of joining instructions, course materials, Teams meeting invitations, and post course certificates. Build and maintain a digital contractor management workflow covering sourcing triggers, contract generation, engagement tracking, and payment milestone coordination. Own the technology stack for Operations automation - evaluating tools, managing licences, and ensuring solutions remain fit for purpose as the business evolves. Champion adoption of new digital workflows across the Operations team, providing training, documentation, and ongoing support. Monitor solution performance, identify failure points, and continuously improve automations to increase reliability and coverage. Support the Business Development team with AI assisted proposal workflows, CRM automation, and pipeline visibility tooling to accelerate the sales cycle. Collaborate with the Product team to design and implement digital solutions that streamline product feedback collection, internal reporting, and release communication processes. Key Metrics for Success Within 90 days: Full audit of operational workflows completed and an automation roadmap agreed with the Operations Director. Within 6 months: At least 3 core workflows automated (e.g. consultant scheduling notifications, client joining instructions, contractor contract generation), with measurable reduction in manual processing time of 40%. Within 12 months: End to end automation coverage across scheduling, travel coordination triggers, client communications, and contractor onboarding, delivering a quantified saving of 60 hours/week for the Operations team. Client communication error rate (wrong materials, missed invites, late certificates) reduced to Stakeholder satisfaction score of 4+/5 from internal Operations team on quality and usability of implemented solutions. Deliver at least one agreed automation solution for each of Business Development and Product within the first 12 months. AI & Digital Competency TrustFlight is an AI first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation. AI Fluency Tier Tier Profile Expectations Tier 3 AI Builder Develops and integrates AI powered solutions. Builds, fine tunes, or integrates AI/ML models and pipelines. Establishes evaluation frameworks for AI systems. Ensures responsible AI practices (fairness, transparency, data governance). Contributes to TrustFlight's AI strategy. Role Specific AI & Digital Skills Design and deploy AI assisted scheduling systems that intelligently match consultant availability to client demand, accounting for skills, location, and travel constraints. Use LLM powered tools to auto generate personalised client communications - joining instructions, Teams invites, course materials packs, and post course certificates. Build AI assisted contractor matching and contract generation workflows, reducing turnaround time from requirement to signed agreement. Apply AI tools for document classification and routing - ensuring the right materials reach the right clients at the right time. Leverage AI powered analytics to surface operational bottlenecks and recommend process improvements proactively. AI Development & Growth Complete TrustFlight's AI fluency onboarding programme within first 30 days. Share automation wins, prompt libraries, and AI use cases with the wider team on a quarterly basis. Actively participate in TrustFlight's internal AI community of practice, contributing Operations specific use cases and learnings. Competencies & Behaviours Innovation - Proactively identifies and implements technology driven improvements; comfortable experimenting with new tools and approaches. Delivery Focus - Takes ownership of solutions end to end; balances speed of iteration with stability and reliability of outputs. Collaboration - Builds trust with non technical stakeholders; listens carefully to operational needs before designing solutions. Customer Centricity - Keeps the client experience and consultant wellbeing central to every workflow decision. Analytical Thinking - Breaks down complex, multi step processes into logical components; uses data to prioritise and validate improvements. Adaptability - Thrives in a fast moving environment; adjusts priorities readily as operational needs evolve. Working Arrangements Working Hours 37.5 hours per week, core hours 09:00-17:00 Work Pattern Hybrid - minimum 3 days office (Bracknell) for first 6 months, 2-3 days thereafter Travel Requirements None Anticipated On Call / Shift Work None Special Conditions Right to work in the UK required Required Qualifications & Experience A degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, Information Systems, or a closely related technical discipline - achieved or expected at 2:1 or above. Demonstrated academic study of AI and machine learning concepts, including LLMs, automation, or intelligent systems - evidenced through coursework, dissertations, modules, or equivalent self directed learning. . click apply for full job details
Business Development Manager An exciting opportunity has arisen for an experienced Business Development Manager to join a growing creative content and production business. The successful candidate will be responsible for generating new business opportunities, developing existing client relationships, and contributing to the continued growth of a well-established creative production business. Location: London (Hybrid Working) Hours: 9am-6pm (2 days in office, 3 days working from home) Salary: £46,000-£65,000 basic salary (DOE) + commission (£15,000-£30,000 OTE) Benefits 23-25 days holiday plus bank holidays Pension scheme Commission structure Additional office perks Key Responsibilities Drive revenue growth through new business development and account management Build, maintain and expand client relationships Identify and secure opportunities aligned with the company's service offering Develop proposals, presentations and pitch responses Collaborate with internal teams to ensure successful project delivery Meet and exceed targets relating to revenue, profitability and client acquisition Skills & Experience Minimum 3 years' experience in a commercial, business development or client-facing role within a creative agency, production company, content agency or related environment Proven track record of driving commercial growth Strong relationship-building and networking skills Experience working with creative, production or project teams to develop client solutions Degree educated Excellent written and verbal communication skills Strong attention to detail Passion for creative, content, media or production industries Energetic, ambitious and resilient approach
27/06/2026
Full time
Business Development Manager An exciting opportunity has arisen for an experienced Business Development Manager to join a growing creative content and production business. The successful candidate will be responsible for generating new business opportunities, developing existing client relationships, and contributing to the continued growth of a well-established creative production business. Location: London (Hybrid Working) Hours: 9am-6pm (2 days in office, 3 days working from home) Salary: £46,000-£65,000 basic salary (DOE) + commission (£15,000-£30,000 OTE) Benefits 23-25 days holiday plus bank holidays Pension scheme Commission structure Additional office perks Key Responsibilities Drive revenue growth through new business development and account management Build, maintain and expand client relationships Identify and secure opportunities aligned with the company's service offering Develop proposals, presentations and pitch responses Collaborate with internal teams to ensure successful project delivery Meet and exceed targets relating to revenue, profitability and client acquisition Skills & Experience Minimum 3 years' experience in a commercial, business development or client-facing role within a creative agency, production company, content agency or related environment Proven track record of driving commercial growth Strong relationship-building and networking skills Experience working with creative, production or project teams to develop client solutions Degree educated Excellent written and verbal communication skills Strong attention to detail Passion for creative, content, media or production industries Energetic, ambitious and resilient approach
Job Title: Quality Assurance Engineer Grade: MMG0 Location: Various TfL Site Locations Overview of project/role As a Quality Assurance Engineer, you will provide evidence to the Head of Fleet that First Line Assurance activities (including Safety Critical Parts and Items) within Asset Operations Fleet comply with LUL Cat 1 Safety Critical Engineering Standard S2180 and the documented Train Maintenance Regime. The ideal candidate will ensure that the specified levels of safety, quality, reliability and cost are consistently achieved and driven down by suppliers of Rolling Stock spares, overhaul and repair services. You will structure, conduct, monitor and report on Routine Condition Audits (RCA's) for Rolling Stock as a mandatory requirement of LUL Operators Safety Certification, under ROGS to ensure that local business risks are understood, addressed and comply with LUL standard S2180. Key Accountabilities Provide documented evidence of Assurance to the Relevant Project Manager and subsequently Head of Fleet that all internal/external suppliers and maintenance processes comply with safety critical rolling stock engineering standard S2180 Evaluate potential new suppliers & provide expert advice from the quality assurance point of view and coach/develop them to meet required standards whilst supporting the TfL procurement process through the PQQ, ITT and contract award stages and then onto contract implementation. Ensuring that suppliers are delivering in line with the specification as stated within TfL Contracts by means of developing, reviewing and approving suppliers Quality Plans, Inspection & Test Plans, PFMEAS. Provide Quality Assurance advice and guidance to Operations, Commercial and Procurement for Fleet Project programs and renewals to ensure the company complies with Quality and National standards. Co ordinate and undertake audits of Fleet local departmental management & maintenance processes to ensure employees are working in accordance with stated requirements. Identifying and implementing improvements to the supply chain and internal processes to drive down the cost of warranty claims to the business. Conduct FAI's, PFMEAs, process Inspections to ensure all items are correct at the point of use and to drive down nil stocks and costs to the business. Structure, conduct, monitor and report on Routine Condition Audits (RCA's) to ensure that local business risks are understood and where necessary improved to reduce maintenance costs. Ensure warranty claim management through internal/external suppliers is adequately maintained to ensure the costs of warranty is reduced driving reliability improvements. Support Fleet & Central Engineering on investigations and drive process improvements to implement best practice and drive continuous improvement in the area of quality assurance. Skills Proven ability to communicate (both verbally and written) with people at all levels, including both external and internal stakeholders, in a positive and consistent manner. (Essential) Ability to present information in a clear and simple manner to get "buy in" at different levels within internal and external organisations. (Essential) Self motivated and able to get work done with minimal supervision. (Essential) Numerate and able to analyse complex data and formulate appropriate plans for improvement. (Essential) Proficient in the use of IT applications. eg. MS Office, Excel. (Essential) Demonstrated ability to apply commercial awareness to complex business problems. Due to the nature of the work the post holder will be good but diplomatic judgment, great resolve and unquestionable integrity. (Essential) Knowledge Knowledge of LULs Operators Safety Certification, under ROGS (Railway and Other Guided Systems) Railway Group Standards and comply to safety legislation which includes the Health & Safety at Work Act, Fire Precautions Act 1971 and associated regulations. (Essential) Holds or must be able to attain an IRCA registered ISO :9001 Lead Auditor certification. (Essential) Knowledge of quality assurance techniques and improvements for the control of Safety Critical parts and items within a railway or manufacturing environment. Knowledge of supplier quality development and auditing. (Essential) Holds Routine Condition Audit Accreditation or has the ability to acquire. Have a railway/automotive/process/manufacturing engineering background, qualified to at least Btec HNC level (Mechanical and/or Electrical) with suitable relevant experience in quality assurance. Practical experience with quality assurance and problem solving tools, e.g. G8D, Pareto, statistical analysis, PFMEA. Experience Experienced in quality assurance techniques and improvements within a railway or manufacturing environment. (Essential) Ability to review and interpret British and International standards in order to provide guidance internally and externally to ensure their compliance. Experience in supplier quality development and auditing. Experience with using quality assurance and problem solving tools, e.g. G8D, Pareto, statistical analysis, PFMEA. Must be business focused with commitment to continuous improvement, performance, reliability and financial efficiency. Equality, diversity and inclusion We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. Benefits Final salary pension scheme Free travel for you on the TfL network Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28 day flexi ticket 29 days annual leave plus public and bank holidays TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow Private healthcare discounted scheme (optional) Tax efficient cycle to work programme Retail, health, leisure and travel offers Discounted Eurostar travel All offers of employment are subject to satisfactory right to work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
27/06/2026
Full time
Job Title: Quality Assurance Engineer Grade: MMG0 Location: Various TfL Site Locations Overview of project/role As a Quality Assurance Engineer, you will provide evidence to the Head of Fleet that First Line Assurance activities (including Safety Critical Parts and Items) within Asset Operations Fleet comply with LUL Cat 1 Safety Critical Engineering Standard S2180 and the documented Train Maintenance Regime. The ideal candidate will ensure that the specified levels of safety, quality, reliability and cost are consistently achieved and driven down by suppliers of Rolling Stock spares, overhaul and repair services. You will structure, conduct, monitor and report on Routine Condition Audits (RCA's) for Rolling Stock as a mandatory requirement of LUL Operators Safety Certification, under ROGS to ensure that local business risks are understood, addressed and comply with LUL standard S2180. Key Accountabilities Provide documented evidence of Assurance to the Relevant Project Manager and subsequently Head of Fleet that all internal/external suppliers and maintenance processes comply with safety critical rolling stock engineering standard S2180 Evaluate potential new suppliers & provide expert advice from the quality assurance point of view and coach/develop them to meet required standards whilst supporting the TfL procurement process through the PQQ, ITT and contract award stages and then onto contract implementation. Ensuring that suppliers are delivering in line with the specification as stated within TfL Contracts by means of developing, reviewing and approving suppliers Quality Plans, Inspection & Test Plans, PFMEAS. Provide Quality Assurance advice and guidance to Operations, Commercial and Procurement for Fleet Project programs and renewals to ensure the company complies with Quality and National standards. Co ordinate and undertake audits of Fleet local departmental management & maintenance processes to ensure employees are working in accordance with stated requirements. Identifying and implementing improvements to the supply chain and internal processes to drive down the cost of warranty claims to the business. Conduct FAI's, PFMEAs, process Inspections to ensure all items are correct at the point of use and to drive down nil stocks and costs to the business. Structure, conduct, monitor and report on Routine Condition Audits (RCA's) to ensure that local business risks are understood and where necessary improved to reduce maintenance costs. Ensure warranty claim management through internal/external suppliers is adequately maintained to ensure the costs of warranty is reduced driving reliability improvements. Support Fleet & Central Engineering on investigations and drive process improvements to implement best practice and drive continuous improvement in the area of quality assurance. Skills Proven ability to communicate (both verbally and written) with people at all levels, including both external and internal stakeholders, in a positive and consistent manner. (Essential) Ability to present information in a clear and simple manner to get "buy in" at different levels within internal and external organisations. (Essential) Self motivated and able to get work done with minimal supervision. (Essential) Numerate and able to analyse complex data and formulate appropriate plans for improvement. (Essential) Proficient in the use of IT applications. eg. MS Office, Excel. (Essential) Demonstrated ability to apply commercial awareness to complex business problems. Due to the nature of the work the post holder will be good but diplomatic judgment, great resolve and unquestionable integrity. (Essential) Knowledge Knowledge of LULs Operators Safety Certification, under ROGS (Railway and Other Guided Systems) Railway Group Standards and comply to safety legislation which includes the Health & Safety at Work Act, Fire Precautions Act 1971 and associated regulations. (Essential) Holds or must be able to attain an IRCA registered ISO :9001 Lead Auditor certification. (Essential) Knowledge of quality assurance techniques and improvements for the control of Safety Critical parts and items within a railway or manufacturing environment. Knowledge of supplier quality development and auditing. (Essential) Holds Routine Condition Audit Accreditation or has the ability to acquire. Have a railway/automotive/process/manufacturing engineering background, qualified to at least Btec HNC level (Mechanical and/or Electrical) with suitable relevant experience in quality assurance. Practical experience with quality assurance and problem solving tools, e.g. G8D, Pareto, statistical analysis, PFMEA. Experience Experienced in quality assurance techniques and improvements within a railway or manufacturing environment. (Essential) Ability to review and interpret British and International standards in order to provide guidance internally and externally to ensure their compliance. Experience in supplier quality development and auditing. Experience with using quality assurance and problem solving tools, e.g. G8D, Pareto, statistical analysis, PFMEA. Must be business focused with commitment to continuous improvement, performance, reliability and financial efficiency. Equality, diversity and inclusion We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. Benefits Final salary pension scheme Free travel for you on the TfL network Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28 day flexi ticket 29 days annual leave plus public and bank holidays TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow Private healthcare discounted scheme (optional) Tax efficient cycle to work programme Retail, health, leisure and travel offers Discounted Eurostar travel All offers of employment are subject to satisfactory right to work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
We're looking for an Account Manager. Mid-Market (Italian Speaker, 12-month contract) to manage, retain, and grow relationships within our Mid-Market customer segment. In this role, you will be the primary commercial owner for a portfolio of accounts, with a clear mandate to ensure long-term customer value, successful retention, and targeted expansion. You will leverage a deep understanding of our platform and full product suite to drive consistent customer value and achieve superior renewal and expansion outcomes. This is a hybrid role based out of our London or Luxembourg offices and will report into the Manager, Account Management, Mid-Market. What you'll do Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media. Manage the post-sale relationships, including multithreaded customer engagements. Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes. Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers. Monitor account data health, identify risks and/or obstructions, and elevate risks to internal stakeholder groups for timely mitigation to ensure customer retention. Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers' unique needs with manager support. Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement. Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others. Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets. Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience. Report clients' feedback to manager and relevant internal stakeholders. Log feature requests and update customer account notes in Salesforce. Identify and elevate potential account risks and maintain SFDC hygiene. Collaborate with Professional Services where applicable. Perform other related duties as assigned. What you'll need Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry. Fluent in English and Italian. Proven success managing a customer portfolio; demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process. Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics. Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight. Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI. Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions. Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results. Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs. Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships. Perseverance: Pursues everything with energy, drive, and a need to finish - doesn't give up. Who you are Solution seeker. You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked. Lifelong learner. You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't. Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker. You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals. Accountable owner. You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
27/06/2026
Full time
We're looking for an Account Manager. Mid-Market (Italian Speaker, 12-month contract) to manage, retain, and grow relationships within our Mid-Market customer segment. In this role, you will be the primary commercial owner for a portfolio of accounts, with a clear mandate to ensure long-term customer value, successful retention, and targeted expansion. You will leverage a deep understanding of our platform and full product suite to drive consistent customer value and achieve superior renewal and expansion outcomes. This is a hybrid role based out of our London or Luxembourg offices and will report into the Manager, Account Management, Mid-Market. What you'll do Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media. Manage the post-sale relationships, including multithreaded customer engagements. Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes. Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers. Monitor account data health, identify risks and/or obstructions, and elevate risks to internal stakeholder groups for timely mitigation to ensure customer retention. Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers' unique needs with manager support. Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement. Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others. Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets. Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience. Report clients' feedback to manager and relevant internal stakeholders. Log feature requests and update customer account notes in Salesforce. Identify and elevate potential account risks and maintain SFDC hygiene. Collaborate with Professional Services where applicable. Perform other related duties as assigned. What you'll need Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry. Fluent in English and Italian. Proven success managing a customer portfolio; demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process. Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics. Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight. Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI. Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions. Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results. Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs. Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships. Perseverance: Pursues everything with energy, drive, and a need to finish - doesn't give up. Who you are Solution seeker. You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked. Lifelong learner. You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't. Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker. You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals. Accountable owner. You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
Product Lead - Digital WalletsSkip to main contentDo you accept our cookie policy? Lead - Digital Wallets page is loaded Product Lead - Digital WalletsApplylocations: Halifax Trinity Road: Bristol: Edinburgh: Birmingham: Leedstime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (14 days left to apply)job requisition id: 148447 End Date Tuesday 07 July 2026 Salary Range £59,850 - £66,500 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Product Lead - Digital Wallets SALARY: From £61,344 LOCATION(S): Bristol, Birmingham, Leeds, Halifax, Manchester or Edinburgh HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing Consumer Relationships sits at the heart of the Chief Digital Office, shaping the experiences that help millions of personal banking customers manage their everyday money with confidence. From current accounts and payments to savings and customer channels, our teams turn customer insight, market opportunity and regulatory change into brilliant digital experiences and sustainable commercial growth.We're looking for a Product Lead - Digital Wallets to help shape the future of Lloyds' wallet experience. This is a high-impact role at the centre of a fast moving, competitive and rapidly evolving payments space. Main Responsibilities Working closely with Everyday Banking Payments, external partners such as Visa and Mastercard, and colleagues across marketing, legal, risk, finance and product, you'll help turn bold ideas into trusted, scalable customer experiences. Shape and deliver the future vision for digital wallets at Lloyds, working across Consumer Relationships and Embedded Finance, alongside external partners Use data, customer insight and market intelligence to identify opportunities for growth, improvement and innovation. Build commercially sustainable propositions that deliver great customer outcomes and brilliant service experiences. Lead effective collaboration with risk and governance teams to support timely, well-managed approvals. Stay close to customer behaviour, competitor activity, regulatory change and emerging wallet trends. Partner with product owners to align delivery with the wider product strategy and customer vision. Develop future digital wallet innovations, including business cases and impact assessments with relevant platform teams Why join us? Join us and, give us your best and we'll give you ours. Here, you'll make a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you'll find them all here. What we're looking for? Minimum 3+ years' experience in payments 2+ years experience working as a Product Manager within governance, design and/or platform delivery roles Knowledge or hands-on experience of digital wallets. Good awareness of the digital wallets and wider payments market, including emerging trends and future direction Background in banking, fintech or payments organisations Experience operating in fast-paced, delivery-focused environments Strong stakeholder management and engagement skillsWe know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesReady for a career where you'll learn and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
27/06/2026
Full time
Product Lead - Digital WalletsSkip to main contentDo you accept our cookie policy? Lead - Digital Wallets page is loaded Product Lead - Digital WalletsApplylocations: Halifax Trinity Road: Bristol: Edinburgh: Birmingham: Leedstime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (14 days left to apply)job requisition id: 148447 End Date Tuesday 07 July 2026 Salary Range £59,850 - £66,500 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Product Lead - Digital Wallets SALARY: From £61,344 LOCATION(S): Bristol, Birmingham, Leeds, Halifax, Manchester or Edinburgh HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing Consumer Relationships sits at the heart of the Chief Digital Office, shaping the experiences that help millions of personal banking customers manage their everyday money with confidence. From current accounts and payments to savings and customer channels, our teams turn customer insight, market opportunity and regulatory change into brilliant digital experiences and sustainable commercial growth.We're looking for a Product Lead - Digital Wallets to help shape the future of Lloyds' wallet experience. This is a high-impact role at the centre of a fast moving, competitive and rapidly evolving payments space. Main Responsibilities Working closely with Everyday Banking Payments, external partners such as Visa and Mastercard, and colleagues across marketing, legal, risk, finance and product, you'll help turn bold ideas into trusted, scalable customer experiences. Shape and deliver the future vision for digital wallets at Lloyds, working across Consumer Relationships and Embedded Finance, alongside external partners Use data, customer insight and market intelligence to identify opportunities for growth, improvement and innovation. Build commercially sustainable propositions that deliver great customer outcomes and brilliant service experiences. Lead effective collaboration with risk and governance teams to support timely, well-managed approvals. Stay close to customer behaviour, competitor activity, regulatory change and emerging wallet trends. Partner with product owners to align delivery with the wider product strategy and customer vision. Develop future digital wallet innovations, including business cases and impact assessments with relevant platform teams Why join us? Join us and, give us your best and we'll give you ours. Here, you'll make a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you'll find them all here. What we're looking for? Minimum 3+ years' experience in payments 2+ years experience working as a Product Manager within governance, design and/or platform delivery roles Knowledge or hands-on experience of digital wallets. Good awareness of the digital wallets and wider payments market, including emerging trends and future direction Background in banking, fintech or payments organisations Experience operating in fast-paced, delivery-focused environments Strong stakeholder management and engagement skillsWe know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesReady for a career where you'll learn and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end to end customer journeys that inspire loyalty and power the success of organisations worldwide. What we are looking for Due to rapid global expansion, we are looking for a successful and established Project Manager to join our exceptional team based in Bracknell. As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple projects. Working closely with our sales team, you will be responsible for managing client relationships and implementing a fast paced, cost effective and customer oriented delivery experience to a high level of customer satisfaction. Location This role is based in our office in Bracknell, Berkshire. This is an office based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role Project Delivery Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed. Ensure projects are delivered within tolerance: time to project completion date, cost and quality. Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer's expectations of performance and quality. Establish an appropriate test plan according to customer requirements. Manage virtual project teams as required. Customer Relationship Management Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders. Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business. Sales / Financial Support Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations. Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible. Generate accurate forecasts for in house planning and budgeting purposes as requested. Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan. Agree billing plans for customers alongside account management and billing teams. Process Management and Improvement Ensure projects have met key milestones before they progress to subsequent delivery stages. Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes. Ensure internal systems and reporting tools are maintained to reflect the current state of a project. Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from. About you A Bachelors degree in STEM or equivalent. Strong experience in project management or project delivery in the technology sector. Proven experience of consistently achieving and surpassing customer expectations. Proven ability to effectively manage projects from start to finish and work to a deadline. Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software. Strong communication, organisational and interpersonal skills. Proven ability to solve problems creatively. The ability to motivate others to deliver. About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
27/06/2026
Full time
Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end to end customer journeys that inspire loyalty and power the success of organisations worldwide. What we are looking for Due to rapid global expansion, we are looking for a successful and established Project Manager to join our exceptional team based in Bracknell. As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple projects. Working closely with our sales team, you will be responsible for managing client relationships and implementing a fast paced, cost effective and customer oriented delivery experience to a high level of customer satisfaction. Location This role is based in our office in Bracknell, Berkshire. This is an office based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities of the role Project Delivery Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed. Ensure projects are delivered within tolerance: time to project completion date, cost and quality. Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer's expectations of performance and quality. Establish an appropriate test plan according to customer requirements. Manage virtual project teams as required. Customer Relationship Management Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders. Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the business. Sales / Financial Support Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations. Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible. Generate accurate forecasts for in house planning and budgeting purposes as requested. Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan. Agree billing plans for customers alongside account management and billing teams. Process Management and Improvement Ensure projects have met key milestones before they progress to subsequent delivery stages. Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes. Ensure internal systems and reporting tools are maintained to reflect the current state of a project. Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from. About you A Bachelors degree in STEM or equivalent. Strong experience in project management or project delivery in the technology sector. Proven experience of consistently achieving and surpassing customer expectations. Proven ability to effectively manage projects from start to finish and work to a deadline. Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software. Strong communication, organisational and interpersonal skills. Proven ability to solve problems creatively. The ability to motivate others to deliver. About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
Product Lead - Digital WalletsSkip to main contentDo you accept our cookie policy? Lead - Digital Wallets page is loaded Product Lead - Digital WalletsApplylocations: Halifax Trinity Road: Bristol: Edinburgh: Birmingham: Leedstime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (14 days left to apply)job requisition id: 148447 End Date Tuesday 07 July 2026 Salary Range £59,850 - £66,500 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Product Lead - Digital Wallets SALARY: From £61,344 LOCATION(S): Bristol, Birmingham, Leeds, Halifax, Manchester or Edinburgh HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing Consumer Relationships sits at the heart of the Chief Digital Office, shaping the experiences that help millions of personal banking customers manage their everyday money with confidence. From current accounts and payments to savings and customer channels, our teams turn customer insight, market opportunity and regulatory change into brilliant digital experiences and sustainable commercial growth.We're looking for a Product Lead - Digital Wallets to help shape the future of Lloyds' wallet experience. This is a high-impact role at the centre of a fast moving, competitive and rapidly evolving payments space. Main Responsibilities Working closely with Everyday Banking Payments, external partners such as Visa and Mastercard, and colleagues across marketing, legal, risk, finance and product, you'll help turn bold ideas into trusted, scalable customer experiences. Shape and deliver the future vision for digital wallets at Lloyds, working across Consumer Relationships and Embedded Finance, alongside external partners Use data, customer insight and market intelligence to identify opportunities for growth, improvement and innovation. Build commercially sustainable propositions that deliver great customer outcomes and brilliant service experiences. Lead effective collaboration with risk and governance teams to support timely, well-managed approvals. Stay close to customer behaviour, competitor activity, regulatory change and emerging wallet trends. Partner with product owners to align delivery with the wider product strategy and customer vision. Develop future digital wallet innovations, including business cases and impact assessments with relevant platform teams Why join us? Join us and, give us your best and we'll give you ours. Here, you'll make a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you'll find them all here. What we're looking for? Minimum 3+ years' experience in payments 2+ years experience working as a Product Manager within governance, design and/or platform delivery roles Knowledge or hands-on experience of digital wallets. Good awareness of the digital wallets and wider payments market, including emerging trends and future direction Background in banking, fintech or payments organisations Experience operating in fast-paced, delivery-focused environments Strong stakeholder management and engagement skillsWe know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesReady for a career where you'll learn and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
27/06/2026
Full time
Product Lead - Digital WalletsSkip to main contentDo you accept our cookie policy? Lead - Digital Wallets page is loaded Product Lead - Digital WalletsApplylocations: Halifax Trinity Road: Bristol: Edinburgh: Birmingham: Leedstime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (14 days left to apply)job requisition id: 148447 End Date Tuesday 07 July 2026 Salary Range £59,850 - £66,500 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Product Lead - Digital Wallets SALARY: From £61,344 LOCATION(S): Bristol, Birmingham, Leeds, Halifax, Manchester or Edinburgh HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing Consumer Relationships sits at the heart of the Chief Digital Office, shaping the experiences that help millions of personal banking customers manage their everyday money with confidence. From current accounts and payments to savings and customer channels, our teams turn customer insight, market opportunity and regulatory change into brilliant digital experiences and sustainable commercial growth.We're looking for a Product Lead - Digital Wallets to help shape the future of Lloyds' wallet experience. This is a high-impact role at the centre of a fast moving, competitive and rapidly evolving payments space. Main Responsibilities Working closely with Everyday Banking Payments, external partners such as Visa and Mastercard, and colleagues across marketing, legal, risk, finance and product, you'll help turn bold ideas into trusted, scalable customer experiences. Shape and deliver the future vision for digital wallets at Lloyds, working across Consumer Relationships and Embedded Finance, alongside external partners Use data, customer insight and market intelligence to identify opportunities for growth, improvement and innovation. Build commercially sustainable propositions that deliver great customer outcomes and brilliant service experiences. Lead effective collaboration with risk and governance teams to support timely, well-managed approvals. Stay close to customer behaviour, competitor activity, regulatory change and emerging wallet trends. Partner with product owners to align delivery with the wider product strategy and customer vision. Develop future digital wallet innovations, including business cases and impact assessments with relevant platform teams Why join us? Join us and, give us your best and we'll give you ours. Here, you'll make a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you'll find them all here. What we're looking for? Minimum 3+ years' experience in payments 2+ years experience working as a Product Manager within governance, design and/or platform delivery roles Knowledge or hands-on experience of digital wallets. Good awareness of the digital wallets and wider payments market, including emerging trends and future direction Background in banking, fintech or payments organisations Experience operating in fast-paced, delivery-focused environments Strong stakeholder management and engagement skillsWe know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesReady for a career where you'll learn and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Select how often (in days) to receive an alert: EMEA CIB Credit Risk (CIB CR)'s principle responsibility is to maintain and monitor the quality of that part of the lending book falling within its jurisdiction of EMEA (Europe, Africa and the Middle East), in accordance with Bank policy and the procedures contained in standard instructions. This role will support this activity and sit within Group 3 of the CIB CR team. Group 3 comprises two teams, primarily responsible for (1) Emerging Markets Financial Institutions, Sovereigns and Government Related Enterprises, and (2) Real Assets Financing which includes Project Finance, Infrastructure Finance and Real Estate Finance. Specifically, CIB CR will: Approve credit / risk lines up to the approval level of the General Manager / Department. Review and provide a recommendation to Head Office or the Head of Region on credit requests above the approval level of the Department. Review and monitor the loan portfolio to maintain a balanced and quality driven asset base. Disseminate and ensure compliance with bank credit policy, regulatory requirements and local laws. Act as a point of reference and maintain a constructive and supportive relationship with the Branches for all credit and lending related matters. The ideal candidate for this role is delivery focused with a thorough understanding of credit analysis techniques, and an excellent track record of analysing information to present sound recommendations. Duties and Responsibilities As a primary responsibility to carry out a thorough analysis of credit and rating applications for new transactions and reviews (incl. where needed for restructurings) for infrastructure finance transactions. This includes traditional infrastructure (power generation, incl. renewables, heat production, energy from waste, networks, etc.), digital infrastructure (data centres, wired networks, wireless towers) and various alternative infrastructure assets, financed through corporate, acquisition finance (LBO) and hybrid financing structures. Responsibilities include also review and analysis of related due diligence reports (financial, market, legal, technical, where necessary). Based on this, prepare credit reports and recommendations to Senior Management enabling a final credit judgment to be made and ensure that transactions comply with respective credit policies. Where necessary, in order to gain a better understanding of the credit, attend bank meetings and / or make on-site visits. Proactively monitor developments across allocated product and industry sectors identifying major risk factors and, after investigating any adverse developments that may affect existing clients and/ or quality of book, bring these to the attention of Senior Management. To conduct credit reviews and assess internal ratings on a regular as well as an ad-hoc basis. Effectively liaise with, and provide guidance to the business side on all credit related matters. Together with the Team Lead to act as a direct interface between CIB CR and the respective front office origination and portfolio management teams. Qualifications, Skills, and Experience Advanced credit analysis and research skills (including cash flow analysis and financial modelling), ideally gained in a mainstream-banking environment. Experience of lending to and analysing of corporate finance or acquisition finance propositions in EMEA region, with focus on infrastructure finance. Desire and willingness to expand responsibility for analysis and review of other areas like real estate finance and project finance. Solid understanding of financial markets. Ability to fully understand and interpret balance sheets, P&L accounts and cash flows. Good oral and written communication / presentation skills and ability to communicate at all levels. Computer literate on Microsoft Word, Excel and PowerPoint. Ability to work in a time constrained and cross cultural environment. Degree educated with an ability to learn quickly. Previous formal credit control experience or some form of formal credit and / or accountancy training. Experience of lending into emerging markets (Eastern Europe, Middle East, Russia, Africa) Knowledge of EMEA legal and regulatory systems. Knowledge of the Mizuho Bank culture, philosophy, structure and policies (including rating systems and procedures and lending / pricing guidelines). Knowledge of a European language. Knowledge of Rating Agency's methodologies. What Mizuho can offer you Here at Mizuho, there are fantastic progression opportunities and clear paths to promotion. We will give you ample opportunity to affect change and to help grow our business. In addition to the great opportunity outlined above we are also currently able to offer: Competitive starting salary, plus discretionary bonus Non-contributory pension 27 days' annual leave Core working hours Hybrid working - office and home based Virtual GP Wellbeing benefits, including Mental Health Allies and First Aiders For applicable roles only At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part time, job sharing and hybrid (office and home) working. Our purpose led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. At Mizuho we are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities. If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team - and we will be happy to help.
27/06/2026
Full time
Select how often (in days) to receive an alert: EMEA CIB Credit Risk (CIB CR)'s principle responsibility is to maintain and monitor the quality of that part of the lending book falling within its jurisdiction of EMEA (Europe, Africa and the Middle East), in accordance with Bank policy and the procedures contained in standard instructions. This role will support this activity and sit within Group 3 of the CIB CR team. Group 3 comprises two teams, primarily responsible for (1) Emerging Markets Financial Institutions, Sovereigns and Government Related Enterprises, and (2) Real Assets Financing which includes Project Finance, Infrastructure Finance and Real Estate Finance. Specifically, CIB CR will: Approve credit / risk lines up to the approval level of the General Manager / Department. Review and provide a recommendation to Head Office or the Head of Region on credit requests above the approval level of the Department. Review and monitor the loan portfolio to maintain a balanced and quality driven asset base. Disseminate and ensure compliance with bank credit policy, regulatory requirements and local laws. Act as a point of reference and maintain a constructive and supportive relationship with the Branches for all credit and lending related matters. The ideal candidate for this role is delivery focused with a thorough understanding of credit analysis techniques, and an excellent track record of analysing information to present sound recommendations. Duties and Responsibilities As a primary responsibility to carry out a thorough analysis of credit and rating applications for new transactions and reviews (incl. where needed for restructurings) for infrastructure finance transactions. This includes traditional infrastructure (power generation, incl. renewables, heat production, energy from waste, networks, etc.), digital infrastructure (data centres, wired networks, wireless towers) and various alternative infrastructure assets, financed through corporate, acquisition finance (LBO) and hybrid financing structures. Responsibilities include also review and analysis of related due diligence reports (financial, market, legal, technical, where necessary). Based on this, prepare credit reports and recommendations to Senior Management enabling a final credit judgment to be made and ensure that transactions comply with respective credit policies. Where necessary, in order to gain a better understanding of the credit, attend bank meetings and / or make on-site visits. Proactively monitor developments across allocated product and industry sectors identifying major risk factors and, after investigating any adverse developments that may affect existing clients and/ or quality of book, bring these to the attention of Senior Management. To conduct credit reviews and assess internal ratings on a regular as well as an ad-hoc basis. Effectively liaise with, and provide guidance to the business side on all credit related matters. Together with the Team Lead to act as a direct interface between CIB CR and the respective front office origination and portfolio management teams. Qualifications, Skills, and Experience Advanced credit analysis and research skills (including cash flow analysis and financial modelling), ideally gained in a mainstream-banking environment. Experience of lending to and analysing of corporate finance or acquisition finance propositions in EMEA region, with focus on infrastructure finance. Desire and willingness to expand responsibility for analysis and review of other areas like real estate finance and project finance. Solid understanding of financial markets. Ability to fully understand and interpret balance sheets, P&L accounts and cash flows. Good oral and written communication / presentation skills and ability to communicate at all levels. Computer literate on Microsoft Word, Excel and PowerPoint. Ability to work in a time constrained and cross cultural environment. Degree educated with an ability to learn quickly. Previous formal credit control experience or some form of formal credit and / or accountancy training. Experience of lending into emerging markets (Eastern Europe, Middle East, Russia, Africa) Knowledge of EMEA legal and regulatory systems. Knowledge of the Mizuho Bank culture, philosophy, structure and policies (including rating systems and procedures and lending / pricing guidelines). Knowledge of a European language. Knowledge of Rating Agency's methodologies. What Mizuho can offer you Here at Mizuho, there are fantastic progression opportunities and clear paths to promotion. We will give you ample opportunity to affect change and to help grow our business. In addition to the great opportunity outlined above we are also currently able to offer: Competitive starting salary, plus discretionary bonus Non-contributory pension 27 days' annual leave Core working hours Hybrid working - office and home based Virtual GP Wellbeing benefits, including Mental Health Allies and First Aiders For applicable roles only At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part time, job sharing and hybrid (office and home) working. Our purpose led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs. At Mizuho we are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities. If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team - and we will be happy to help.
Private Client Tax Associate Partner - Belfast (Hybrid) MCSGroup is delighted to be working with a successful Accountancy firm in Belfast to source a Private Client Tax Associate Partner to join their expanding team. The Company One of the largest accountancy firms in Belfast, recently acquired by a large group. The re branding has helped with image in the market and the firm is now part of a bigger group providing better opportunities and access to UK clients with NI/ROI entities. Now is the perfect time to join this growing firm. The Benefits Annual bonus 28 days plus 10 statutory holidays (can purchase 5 days extra) Life assurance 4 salary Pension Income protection Medical (opt in) Corporate memberships - Chamber, Women in Business, etc. Employee Assistance Programme Health & well being benefits The Role As a successful Private Client Tax Associate Partner you will have the following duties: Lead and grow the Private Client Tax practice, driving strategic development and service expansion. Manage a portfolio of high net worth clients, providing expert advice on income tax, CGT, IHT, trusts, succession and estate planning. Act as a trusted senior advisor, building strong client relationships and delivering complex tax planning solutions. Mentor and develop team members, fostering a high performance culture and supporting career progression. Oversee portfolio profitability and contribute to business development through networking, proposals and market engagement. The Person The successful Private Client Tax Associate Partner will meet the following criteria: ACA, CTA or equivalent qualified tax professional with extensive private client tax experience at Senior Manager, Director or Partner level. Strong technical expertise in personal tax, estate planning, trusts and advising high net worth individuals. Proven ability to build trusted client relationships and identify valuable tax planning opportunities. Experienced leader with a track record of mentoring teams and driving high performance cultures. Commercially focused, strategic thinker with excellent organisational skills and experience contributing to business growth and service development.
27/06/2026
Full time
Private Client Tax Associate Partner - Belfast (Hybrid) MCSGroup is delighted to be working with a successful Accountancy firm in Belfast to source a Private Client Tax Associate Partner to join their expanding team. The Company One of the largest accountancy firms in Belfast, recently acquired by a large group. The re branding has helped with image in the market and the firm is now part of a bigger group providing better opportunities and access to UK clients with NI/ROI entities. Now is the perfect time to join this growing firm. The Benefits Annual bonus 28 days plus 10 statutory holidays (can purchase 5 days extra) Life assurance 4 salary Pension Income protection Medical (opt in) Corporate memberships - Chamber, Women in Business, etc. Employee Assistance Programme Health & well being benefits The Role As a successful Private Client Tax Associate Partner you will have the following duties: Lead and grow the Private Client Tax practice, driving strategic development and service expansion. Manage a portfolio of high net worth clients, providing expert advice on income tax, CGT, IHT, trusts, succession and estate planning. Act as a trusted senior advisor, building strong client relationships and delivering complex tax planning solutions. Mentor and develop team members, fostering a high performance culture and supporting career progression. Oversee portfolio profitability and contribute to business development through networking, proposals and market engagement. The Person The successful Private Client Tax Associate Partner will meet the following criteria: ACA, CTA or equivalent qualified tax professional with extensive private client tax experience at Senior Manager, Director or Partner level. Strong technical expertise in personal tax, estate planning, trusts and advising high net worth individuals. Proven ability to build trusted client relationships and identify valuable tax planning opportunities. Experienced leader with a track record of mentoring teams and driving high performance cultures. Commercially focused, strategic thinker with excellent organisational skills and experience contributing to business growth and service development.
Job Title:Physical Security Technical Project Manager Location:Central London (Onsite) 5 Days Type:Permanent Sector:Enterprise Job Description The Physical Security Technical Project Manager (TPM) leads the end-to-end delivery of safety and security system projects, ensuring they are completed on time, within budget, and to the highest standards. Acting as the central point of coordination, the TPM drives project planning, execution, and stakeholder engagement - overseeing everything from initial scope definition to final handover. This role is critical in delivering complex technology deployments, including VMS, access control, video analytics, and integrated safety systems, across live operational environments. Some overseas travel will be required as part of this role, supporting international project delivery and stakeholder engagement. KEY RESPONSIBILITIES Define scope, objectives, and timelines in collaboration with stakeholders Build project plans, secure resources, and initiate delivery with aligned teams Lead Delivery Manage implementation of safety and security systems, ensuring quality and compliance (including VMS, access control, video analytics, and integrated safety systems) Coordinate internal teams, third parties, and client stakeholders across sites Control & Adapt Monitor progress, budget, risks, and quality throughout the lifecycle Handle scope changes, resource shifts, and unforeseen issues with structured change control Close & Improve Deliver successful handover with stakeholder sign-off Lead post-project reviews to capture lessons learned and drive continuous improvement QUALIFICATIONS For development purposes the following knowledge, skills and experience are required. SKILLS AND EXPERIENCE Proven experience delivering complex Safety & Security infrastructure projects across multiple sites or regions, including within critical infrastructure, retail, commercial, or data centre environments. Demonstrated experience with the design, integration, and deployment of physical security systems, including Genetec, Lenel, and other Video Management Systems (VMS). Effective stakeholder management, with the ability to engage with clients, end-users, subcontractors, and technical vendors to align scope, budget, and timelines. Proficient in project management tools such as Microsoft Project, Primavera, Jira, or Asana, and capable of producing detailed project documentation including PID's, Programmes, RAID logs, and stakeholder comms plans etc. Skilled in project delivery methodologies, including Waterfall, Agile, and Hybrid approaches, with the ability to tailor strategies to suit the safety and security programme lifecycle. Competent in risk management, quality assurance, and change control processes, particularly within security-sensitive environments. Excellent communication, leadership, and negotiation skills, with a proven ability to lead cross-functional teams, drive accountability, and resolve conflicts effectively. Strong organisational and time management abilities, capable of managing multiple concurrent workstreams while maintaining focus on detail and compliance with cross functional teams. Commitment to continuous professional development, with a passion for staying current with emerging security technologies and best practices. DESIRABLE SKILLS AND EXPERIENCE Bachelor's degree in Business Administration, Engineering, Project Management, or a related technical field. A recognised project management certification such as PMP, PRINCE2, or APM PMQ is highly desirable. Hands on involvement in POS integration, video analytics, facial recognition software, access control, intrusion detection, and CCTV surveillance technologies. Familiarity with safety system design and compliance requirements, such as emergency notification systems, mass communication platforms, and relevant H&S and life safety standards. Strong understanding of cyber physical security risks, secure network architectures, and working alongside IT and InfoSec teams to ensure system resilience We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes We can only accept candidates who have the Right To Work in the UK
27/06/2026
Full time
Job Title:Physical Security Technical Project Manager Location:Central London (Onsite) 5 Days Type:Permanent Sector:Enterprise Job Description The Physical Security Technical Project Manager (TPM) leads the end-to-end delivery of safety and security system projects, ensuring they are completed on time, within budget, and to the highest standards. Acting as the central point of coordination, the TPM drives project planning, execution, and stakeholder engagement - overseeing everything from initial scope definition to final handover. This role is critical in delivering complex technology deployments, including VMS, access control, video analytics, and integrated safety systems, across live operational environments. Some overseas travel will be required as part of this role, supporting international project delivery and stakeholder engagement. KEY RESPONSIBILITIES Define scope, objectives, and timelines in collaboration with stakeholders Build project plans, secure resources, and initiate delivery with aligned teams Lead Delivery Manage implementation of safety and security systems, ensuring quality and compliance (including VMS, access control, video analytics, and integrated safety systems) Coordinate internal teams, third parties, and client stakeholders across sites Control & Adapt Monitor progress, budget, risks, and quality throughout the lifecycle Handle scope changes, resource shifts, and unforeseen issues with structured change control Close & Improve Deliver successful handover with stakeholder sign-off Lead post-project reviews to capture lessons learned and drive continuous improvement QUALIFICATIONS For development purposes the following knowledge, skills and experience are required. SKILLS AND EXPERIENCE Proven experience delivering complex Safety & Security infrastructure projects across multiple sites or regions, including within critical infrastructure, retail, commercial, or data centre environments. Demonstrated experience with the design, integration, and deployment of physical security systems, including Genetec, Lenel, and other Video Management Systems (VMS). Effective stakeholder management, with the ability to engage with clients, end-users, subcontractors, and technical vendors to align scope, budget, and timelines. Proficient in project management tools such as Microsoft Project, Primavera, Jira, or Asana, and capable of producing detailed project documentation including PID's, Programmes, RAID logs, and stakeholder comms plans etc. Skilled in project delivery methodologies, including Waterfall, Agile, and Hybrid approaches, with the ability to tailor strategies to suit the safety and security programme lifecycle. Competent in risk management, quality assurance, and change control processes, particularly within security-sensitive environments. Excellent communication, leadership, and negotiation skills, with a proven ability to lead cross-functional teams, drive accountability, and resolve conflicts effectively. Strong organisational and time management abilities, capable of managing multiple concurrent workstreams while maintaining focus on detail and compliance with cross functional teams. Commitment to continuous professional development, with a passion for staying current with emerging security technologies and best practices. DESIRABLE SKILLS AND EXPERIENCE Bachelor's degree in Business Administration, Engineering, Project Management, or a related technical field. A recognised project management certification such as PMP, PRINCE2, or APM PMQ is highly desirable. Hands on involvement in POS integration, video analytics, facial recognition software, access control, intrusion detection, and CCTV surveillance technologies. Familiarity with safety system design and compliance requirements, such as emergency notification systems, mass communication platforms, and relevant H&S and life safety standards. Strong understanding of cyber physical security risks, secure network architectures, and working alongside IT and InfoSec teams to ensure system resilience We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes We can only accept candidates who have the Right To Work in the UK
This is a flexible hybrid role requiring 1 day per week in Bath, London, or Edinburgh. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to help more people invest - and invest well. We're B Corp certified with an amazing product market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Our culture Never settle - We think of ourselves as 'embedded hero makers' for our customers. We put them first, and if we say we'll do something, we'll move heaven and earth to do it. We think boldly and embrace change. Take ownership - We think rigorously and deeply about a problem, but then charge at it, acting with urgency and speed that sets us apart. But we never lose sight of quality or long term scalability. Be generous & candid - We encourage our people - and our customers - to challenge us and never shy away from tough conversations. We have a flat and inclusive culture where everyone can be themselves - and speak up. Our engineering ways of working Our Product and Engineering organisation is structured into four tribes: Custody, Accounts, Experience, and Cloud & Security. Each tribe contains multiple autonomous squads, with clear full ownership over specific product domains. The squads are intentionally small and cross functional, typically made up of an Engineering Manager, Product Manager, and 3-5 engineers with complementary skills aligned to the domain they own. We operate in a build and run model, with teams responsible for the full software lifecycle, from architecture and delivery through to operational support and incident management. Our core platform is built on AWS serverless technologies including Lambda, SQS, EventBridge, API Gateway, S3, and ECS. We primarily develop in TypeScript and Node.js, with MongoDB as our primary document database. We also have a small number of C# services and are continuing to evolve our platform architecture, including expanding our use of ECS Fargate. Infrastructure is managed through a combination of Terraform and Serverless Framework. We use GitHub Actions for CI/CD and incident.io to support our incident management processes and operational workflows. We care deeply about engineering quality, pragmatic architecture, and continuous improvement. The role As an engineer at Seccl you will design, build and operate reliable and scalable, testable and maintainable software solutions, building new functionalities and products using TypeScript and Node.js. You play a key role in our software development and have a hands on approach throughout the development process supporting resilient financial workflow systems and regulated investment operations. As a senior member of the team, you are the 'go to' person for queries. On a typical day you will Work collaboratively in a domain aligned cross functional squad made up of engineers and product along with colleagues from customer facing and operations teams. Design, implement and operate your services within your domain. Be accountable for the SLAs of your products and iterative improvements. Maintain and extend documentation for your services. Foster a culture of continuous improvement and technical excellence while understanding when "good enough for now" is appropriate. Provide guidance and mentorship for other engineers. Communicate with non technical colleagues to answer queries about the Seccl system. What you need Own your services from design to operation. We operate a build and run model where engineers have autonomy but full accountability. Care deeply about correctness, resilience and operational excellence because our systems underpin real customer investments. Engineers are not passengers in their products but champions. Drive improvements and features while collaborating openly with product, operations and engineering colleagues, challenging ideas constructively and focusing on delivering the best outcomes for customers. Have a strong ability to understand business and customer problems and turn them into efficient, scalable solutions. Be curious about how investment and custody products operate, and pragmatic in balancing customer value, operational correctness, engineering quality and long term scalability. Experience building financial systems with multi region, multi currency or trading related complexity would be advantageous. Experience in a strongly/statically typed language. Have a strong understanding of designing, building, and running high quality, standards compliant workflow APIs, with a focus on testing, observability, and performance. Have worked with a cloud provider (AWS/Azure/GCP). We use AWS. Have worked with distributed systems and are comfortable debugging through tracing and observability. Willing to be on call for your services. Core technical skills you must have Strong commercial experience with Node.js, specifically TypeScript Experience with Amazon Web Services Experience with Serverless products Experience with document databases, ideally MongoDB Experience mentoring engineers Experience leading technical delivery in a build and run engineering model Experience in a structured on call process and incident management Experience working in regulated industries, ideally financial services or FinTech. This role isn't for you if You rely on a lot of top down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression, bring forward ideas, and spot opportunities to improve. You're not comfortable working in a fast paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet. You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen. You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty. What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: Base salary based on experience and skills demonstrated during our assessment phase. 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for dependant leave. Two volunteering days per year. Length of service award - one month paid sabbatical at eight years. 6% employer pension contribution, and life assurance. Private medical insurance with AXA Health. Enhanced parental leave. MacBook and up to £500 home office set up budget. £750 per person learning budget. Option to work abroad for up to six weeks a year. Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace. Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy. Perkbox - Flexi points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts. Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing. Interview process Interviewing is a two way process. Our interviews are conversational to give you the time and opportunity to get to know us, as much as we are getting to know you. Talent screen - 30 minute intro call with our Talent partner or an Engineering manager. Technical loop - 2.45 hour virtual technical assessment with 3 core components - system design, bar raiser round and TypeScript code review with breaks between the stages. Preparation materials and further details are provided prior to the round. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Equal opportunity statement Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
27/06/2026
Full time
This is a flexible hybrid role requiring 1 day per week in Bath, London, or Edinburgh. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to help more people invest - and invest well. We're B Corp certified with an amazing product market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Our culture Never settle - We think of ourselves as 'embedded hero makers' for our customers. We put them first, and if we say we'll do something, we'll move heaven and earth to do it. We think boldly and embrace change. Take ownership - We think rigorously and deeply about a problem, but then charge at it, acting with urgency and speed that sets us apart. But we never lose sight of quality or long term scalability. Be generous & candid - We encourage our people - and our customers - to challenge us and never shy away from tough conversations. We have a flat and inclusive culture where everyone can be themselves - and speak up. Our engineering ways of working Our Product and Engineering organisation is structured into four tribes: Custody, Accounts, Experience, and Cloud & Security. Each tribe contains multiple autonomous squads, with clear full ownership over specific product domains. The squads are intentionally small and cross functional, typically made up of an Engineering Manager, Product Manager, and 3-5 engineers with complementary skills aligned to the domain they own. We operate in a build and run model, with teams responsible for the full software lifecycle, from architecture and delivery through to operational support and incident management. Our core platform is built on AWS serverless technologies including Lambda, SQS, EventBridge, API Gateway, S3, and ECS. We primarily develop in TypeScript and Node.js, with MongoDB as our primary document database. We also have a small number of C# services and are continuing to evolve our platform architecture, including expanding our use of ECS Fargate. Infrastructure is managed through a combination of Terraform and Serverless Framework. We use GitHub Actions for CI/CD and incident.io to support our incident management processes and operational workflows. We care deeply about engineering quality, pragmatic architecture, and continuous improvement. The role As an engineer at Seccl you will design, build and operate reliable and scalable, testable and maintainable software solutions, building new functionalities and products using TypeScript and Node.js. You play a key role in our software development and have a hands on approach throughout the development process supporting resilient financial workflow systems and regulated investment operations. As a senior member of the team, you are the 'go to' person for queries. On a typical day you will Work collaboratively in a domain aligned cross functional squad made up of engineers and product along with colleagues from customer facing and operations teams. Design, implement and operate your services within your domain. Be accountable for the SLAs of your products and iterative improvements. Maintain and extend documentation for your services. Foster a culture of continuous improvement and technical excellence while understanding when "good enough for now" is appropriate. Provide guidance and mentorship for other engineers. Communicate with non technical colleagues to answer queries about the Seccl system. What you need Own your services from design to operation. We operate a build and run model where engineers have autonomy but full accountability. Care deeply about correctness, resilience and operational excellence because our systems underpin real customer investments. Engineers are not passengers in their products but champions. Drive improvements and features while collaborating openly with product, operations and engineering colleagues, challenging ideas constructively and focusing on delivering the best outcomes for customers. Have a strong ability to understand business and customer problems and turn them into efficient, scalable solutions. Be curious about how investment and custody products operate, and pragmatic in balancing customer value, operational correctness, engineering quality and long term scalability. Experience building financial systems with multi region, multi currency or trading related complexity would be advantageous. Experience in a strongly/statically typed language. Have a strong understanding of designing, building, and running high quality, standards compliant workflow APIs, with a focus on testing, observability, and performance. Have worked with a cloud provider (AWS/Azure/GCP). We use AWS. Have worked with distributed systems and are comfortable debugging through tracing and observability. Willing to be on call for your services. Core technical skills you must have Strong commercial experience with Node.js, specifically TypeScript Experience with Amazon Web Services Experience with Serverless products Experience with document databases, ideally MongoDB Experience mentoring engineers Experience leading technical delivery in a build and run engineering model Experience in a structured on call process and incident management Experience working in regulated industries, ideally financial services or FinTech. This role isn't for you if You rely on a lot of top down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression, bring forward ideas, and spot opportunities to improve. You're not comfortable working in a fast paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet. You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen. You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty. What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: Base salary based on experience and skills demonstrated during our assessment phase. 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for dependant leave. Two volunteering days per year. Length of service award - one month paid sabbatical at eight years. 6% employer pension contribution, and life assurance. Private medical insurance with AXA Health. Enhanced parental leave. MacBook and up to £500 home office set up budget. £750 per person learning budget. Option to work abroad for up to six weeks a year. Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace. Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy. Perkbox - Flexi points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts. Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing. Interview process Interviewing is a two way process. Our interviews are conversational to give you the time and opportunity to get to know us, as much as we are getting to know you. Talent screen - 30 minute intro call with our Talent partner or an Engineering manager. Technical loop - 2.45 hour virtual technical assessment with 3 core components - system design, bar raiser round and TypeScript code review with breaks between the stages. Preparation materials and further details are provided prior to the round. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Equal opportunity statement Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
NHS Business Services Authority
City, Newcastle Upon Tyne
Are you an experienced Microsoft 365 professional ready to step into a leadership role where you can make a real impact? Do you enjoy guiding teams, shaping strategy, and delivering secure, modern digital services? If so, this could be the perfect opportunity for you. As our M365 Infrastructure Team Lead, you'll lead a talented team of engineers and take ownership of our Microsoft 365 platform. You'll help shape how we use technology across the organisation, ensuring services are secure, efficient and ready for the future, supporting over 5,000 users across the NHSBSA. What we offer Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Active wellbeing and inclusion networks. Various salary sacrifice schemes. Employee Assistance programme, offering free 24/7 support. Access to a wide range of benefits and high street and online discounts. Main duties of the job Lead the administration, governance, and continuous improvement of the Microsoft 365 platform. Manage and mentor a team of M365 engineers, supporting their development and performance. Oversee core services including Entra ID, Exchange Online, SharePoint, Teams, Intune, and the Power Platform. Ensure strong security and compliance across the estate using Microsoft Defender and Purview, including DLP and information protection. Act as the senior subject matter expert for all M365-related matters and technical decisions. Translate business needs into scalable, secure technical solutions. Monitor service health, performance and compliance, driving improvements where needed. Build strong relationships with internal teams, stakeholders, and external suppliers. Lead on service improvements, innovation workshops and major problem resolution. Contribute to and deliver the M365 strategy and roadmap. Detailed accountabilities Lead the administration and governance of the Microsoft 365 tenant, including service health monitoring and reporting. Manage and secure Microsoft Entra ID, including user identity and access management, conditional access policies, and privileged identity management that relate to the Microsoft 365 ecosystem. Administer and oversee the configuration and maintenance of Exchange Online, including mail flow, anti-spam/anti-malware policies, and transport rules. Administer and oversee the SharePoint Online and OneDrive environments, managing site collections, storage, and sharing policies. Administer and oversee the Microsoft Teams environment, including policies for meetings, messaging, and guest access. Implement and manage security and compliance solutions using Microsoft Defender for Office 365 and Microsoft Purview, including data loss prevention (DLP), eDiscovery, and information protection and retention. Translate business requirements for modern solutions into technical deliverables within the Microsoft 365 platform. Ensure all Microsoft 365 services operate securely, maintaining confidentiality, integrity, and availability. Staff Management Lead and support relevant recruitment and selection in line with organisational process. Lead, mentor, and develop a team of Microsoft 365 Platform Engineers, including apprentices. Co ordinate and allocate work to other team members in line with agreed delivery of service. Conduct meaningful staff development conversations and report on training plans. Knowledge Management Research marketplace trends and maintain awareness of industry trends and innovation to inform the DDaT strategy. Maintain technical, system and business knowledge to ensure sufficient level of business critical information. Work with NHSBSA colleagues and third party partners to maintain comprehensive documentation including IT service "blueprints." Relationship Management Identify opportunities and foster relationships within the organisation and third parties to deliver value. Ensure effective communication with stakeholders at all levels. Lead service improvement and innovation workshops with technical specialists. Resolve complex issues with external suppliers and business leads within agreed quality criteria. Collaborate with external organisations such as DHSC and GDS to clarify needs and devise DDaT solutions. Act as the primary point of contact for all Microsoft 365 matters. Communicate effectively with technical and non technical audiences. Information Management Handle sensitive commercial & financial information, ensuring architectural designs adhere to legislation and standards. Implement, monitor and report on agreed service levels, KPIs, and standards with technical operations. Present or escalate issues as appropriate to the Infrastructure Service Manager. Delivery Management Operate as an SME and point of authority across ICT operations, guiding the business to appropriate ICT decisions. Demonstrate creativity and innovation in applying infrastructure solutions to improve services and quality. Provide specialist input in evaluation, benchmarking, specification, and procurement of hardware, software, and services. Provide additional duties and responsibilities as agreed with line manager. Working relationships Responsible to: Infrastructure support Manager Responsible for: Infrastructure support Manager Key relationships and connections: Digital Data and Technology colleagues Programme and Project Managers Project teams Business Solutions and Service Operations colleagues Third party suppliers Internal and external stakeholders Person specification Personal Qualities, Knowledge and Skills Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment. Recent and demonstrable Team and Line Management experience. Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals. Substantial knowledge and experience in supporting a wide range of ICT Services including global administration of a large scale enterprise level M365 tenant. Engaging and building relationships with a range of stakeholders to support delivery of business outcomes. Significant experience in supporting and troubleshooting complex M365 solutions. Demonstratable experience with Microsoft Intune for mobile device and application management. Strong knowledge of Microsoft security and compliance tools such as Defender for Office 365 and Purview. Experience in using PowerShell and Microsoft Graph API for M365 administration. Experience in implementing and supporting ISO27001 Security management standard. Intermediate ITIL Service Management knowledge and Experience. Knowledge and experience in telecoms, data networks and server infrastructure systems. Experience Recent and demonstrable experience of leading a team of technical specialists responsible for Microsoft 365 administration. Team and Line Management, including staff development. Knowledge and experience of network/firewall technologies. Knowledge and experience of SAN and NAS storage administration. HMG Government Standards. Transition of legacy services into digital cloud-based solutions. Knowledge and experience of SAN and NAS storage administration. Qualifications Degree level qualification or equivalent experience in managing and developing complex ICT systems including M365. Certifications such as "Microsoft 365 Certified: Administrator Expert" (MS-102) or equivalent. Microsoft Certified: Identity and Access Administrator Associate (SC-300) or equivalent. Significant demonstrable experience over a number of years in at least three of the following: network service/system architecture, management of a significant ICT implementation. Experience of working in an agile environment and experience with agile methodologies. Post Graduate Qualification. Microsoft Certified Professional. ITIL Foundation. Prince 2 Foundation. EEO Statement The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
27/06/2026
Full time
Are you an experienced Microsoft 365 professional ready to step into a leadership role where you can make a real impact? Do you enjoy guiding teams, shaping strategy, and delivering secure, modern digital services? If so, this could be the perfect opportunity for you. As our M365 Infrastructure Team Lead, you'll lead a talented team of engineers and take ownership of our Microsoft 365 platform. You'll help shape how we use technology across the organisation, ensuring services are secure, efficient and ready for the future, supporting over 5,000 users across the NHSBSA. What we offer Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Active wellbeing and inclusion networks. Various salary sacrifice schemes. Employee Assistance programme, offering free 24/7 support. Access to a wide range of benefits and high street and online discounts. Main duties of the job Lead the administration, governance, and continuous improvement of the Microsoft 365 platform. Manage and mentor a team of M365 engineers, supporting their development and performance. Oversee core services including Entra ID, Exchange Online, SharePoint, Teams, Intune, and the Power Platform. Ensure strong security and compliance across the estate using Microsoft Defender and Purview, including DLP and information protection. Act as the senior subject matter expert for all M365-related matters and technical decisions. Translate business needs into scalable, secure technical solutions. Monitor service health, performance and compliance, driving improvements where needed. Build strong relationships with internal teams, stakeholders, and external suppliers. Lead on service improvements, innovation workshops and major problem resolution. Contribute to and deliver the M365 strategy and roadmap. Detailed accountabilities Lead the administration and governance of the Microsoft 365 tenant, including service health monitoring and reporting. Manage and secure Microsoft Entra ID, including user identity and access management, conditional access policies, and privileged identity management that relate to the Microsoft 365 ecosystem. Administer and oversee the configuration and maintenance of Exchange Online, including mail flow, anti-spam/anti-malware policies, and transport rules. Administer and oversee the SharePoint Online and OneDrive environments, managing site collections, storage, and sharing policies. Administer and oversee the Microsoft Teams environment, including policies for meetings, messaging, and guest access. Implement and manage security and compliance solutions using Microsoft Defender for Office 365 and Microsoft Purview, including data loss prevention (DLP), eDiscovery, and information protection and retention. Translate business requirements for modern solutions into technical deliverables within the Microsoft 365 platform. Ensure all Microsoft 365 services operate securely, maintaining confidentiality, integrity, and availability. Staff Management Lead and support relevant recruitment and selection in line with organisational process. Lead, mentor, and develop a team of Microsoft 365 Platform Engineers, including apprentices. Co ordinate and allocate work to other team members in line with agreed delivery of service. Conduct meaningful staff development conversations and report on training plans. Knowledge Management Research marketplace trends and maintain awareness of industry trends and innovation to inform the DDaT strategy. Maintain technical, system and business knowledge to ensure sufficient level of business critical information. Work with NHSBSA colleagues and third party partners to maintain comprehensive documentation including IT service "blueprints." Relationship Management Identify opportunities and foster relationships within the organisation and third parties to deliver value. Ensure effective communication with stakeholders at all levels. Lead service improvement and innovation workshops with technical specialists. Resolve complex issues with external suppliers and business leads within agreed quality criteria. Collaborate with external organisations such as DHSC and GDS to clarify needs and devise DDaT solutions. Act as the primary point of contact for all Microsoft 365 matters. Communicate effectively with technical and non technical audiences. Information Management Handle sensitive commercial & financial information, ensuring architectural designs adhere to legislation and standards. Implement, monitor and report on agreed service levels, KPIs, and standards with technical operations. Present or escalate issues as appropriate to the Infrastructure Service Manager. Delivery Management Operate as an SME and point of authority across ICT operations, guiding the business to appropriate ICT decisions. Demonstrate creativity and innovation in applying infrastructure solutions to improve services and quality. Provide specialist input in evaluation, benchmarking, specification, and procurement of hardware, software, and services. Provide additional duties and responsibilities as agreed with line manager. Working relationships Responsible to: Infrastructure support Manager Responsible for: Infrastructure support Manager Key relationships and connections: Digital Data and Technology colleagues Programme and Project Managers Project teams Business Solutions and Service Operations colleagues Third party suppliers Internal and external stakeholders Person specification Personal Qualities, Knowledge and Skills Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment. Recent and demonstrable Team and Line Management experience. Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals. Substantial knowledge and experience in supporting a wide range of ICT Services including global administration of a large scale enterprise level M365 tenant. Engaging and building relationships with a range of stakeholders to support delivery of business outcomes. Significant experience in supporting and troubleshooting complex M365 solutions. Demonstratable experience with Microsoft Intune for mobile device and application management. Strong knowledge of Microsoft security and compliance tools such as Defender for Office 365 and Purview. Experience in using PowerShell and Microsoft Graph API for M365 administration. Experience in implementing and supporting ISO27001 Security management standard. Intermediate ITIL Service Management knowledge and Experience. Knowledge and experience in telecoms, data networks and server infrastructure systems. Experience Recent and demonstrable experience of leading a team of technical specialists responsible for Microsoft 365 administration. Team and Line Management, including staff development. Knowledge and experience of network/firewall technologies. Knowledge and experience of SAN and NAS storage administration. HMG Government Standards. Transition of legacy services into digital cloud-based solutions. Knowledge and experience of SAN and NAS storage administration. Qualifications Degree level qualification or equivalent experience in managing and developing complex ICT systems including M365. Certifications such as "Microsoft 365 Certified: Administrator Expert" (MS-102) or equivalent. Microsoft Certified: Identity and Access Administrator Associate (SC-300) or equivalent. Significant demonstrable experience over a number of years in at least three of the following: network service/system architecture, management of a significant ICT implementation. Experience of working in an agile environment and experience with agile methodologies. Post Graduate Qualification. Microsoft Certified Professional. ITIL Foundation. Prince 2 Foundation. EEO Statement The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
Are you an experienced Microsoft 365 professional ready to step into a leadership role where you can make a real impact? Do you enjoy guiding teams, shaping strategy, and delivering secure, modern digital services? If so, this could be the perfect opportunity for you. As our M365 Infrastructure Team Lead, you'll lead a talented team of engineers and take ownership of our Microsoft 365 platform. You'll help shape how we use technology across the organisation, ensuring services are secure, efficient and ready for the future, supporting over 5,000 users across the NHSBSA. What do we offer? Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Active wellbeing and inclusion networks Various salary sacrifice schemes Employee Assistance programme, offering free 24/7 support for you and your loved ones Access to a wide range of benefits and high street and online discounts. Main duties of the job In this role, you will: Lead the administration, governance, and continuous improvement of the Microsoft 365 platform Manage and mentor a team of M365 engineers, supporting their development and performance Oversee core services including Entra ID, Exchange Online, SharePoint, Teams, Intune and the Power Platform Ensure strong security and compliance across the estate using Microsoft Defender and Purview, including DLP and information protection Act as the senior subject matter expert for all M365-related matters and technical decisions Translate business needs into scalable, secure technical solutions Monitor service health, performance and compliance, driving improvements where needed Build strong relationships with internal teams, stakeholders and external suppliers Lead on service improvements, innovation workshops and major problem resolution Contribute to and deliver the M365 strategy and roadmap About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job responsibilities In this role, you are accountable for: Lead the administration and governance of the Microsoft 365 tenant, including service health monitoring, and reporting. Manage and secure Microsoft Entra ID, including user identity and access management, conditional access policies, and privileged identity management that relate to the Microsoft 365 Ecosystem. Administer and oversee the configuration and maintenance of Exchange Online, including mail flow, anti-spam/anti-malware policies, and transport rules. Administer and oversee the SharePoint Online and OneDrive environments, managing site collections, storage, and sharing policies. Administer and oversee the Microsoft Teams environment, including policies for meetings, messaging, and guest access. Implement and manage security and compliance solutions using Microsoft Defender for Office 365 and Microsoft Purview, including data loss prevention (DLP), eDiscovery, and information protection and retention. Translate business requirements for modern solutions into technical deliverables within the Microsoft 365 platform. Ensure all Microsoft 365 services operate securely, maintaining the confidentiality, integrity, and availability of business systems. Staff Management Lead and support relevant recruitment and selection in line with organisational process. Lead, mentor, and develop a team of Microsoft 365 Platform Engineers in addition to supporting team members, and apprentices to enable the on going development and growth of skills within the team. Co ordinates and allocates work to other team members in line with agreed delivery of service. Conducting meaningful Great Grow conversations, identifying and meeting development needs, implementing, monitoring, evaluating and reporting on the impact and success of implemented training plans. Knowledge Management Research the marketplace and maintain awareness of industry trends and innovation to inform the DDaT strategy of the NHSBSA and as input to design activities. Maintain technical, system and business knowledge to ensure a sufficient level of business critical information is available to the organisation. Continue to develop technical and service management skills as technology and guidance changes and communicate any change in policy requirements, information, and data quality requirements to enable the development of solutions to support the business. Work with NHSBSA colleagues and third party delivery partners and providers to ensure that DDaT standards, governance and processes are in place for producing and maintaining up to date, comprehensive, comprehensible documentation which will include IT service blueprints for all systems and services. Relationship Management Identify opportunities, engage and foster relationships and partnership working within the organisation, and with third parties, to identify and deliver value to the organisation. Establish and maintain communication with individuals and groups about difficult or highly complex matters, overcoming any problems in communication. Communicate effectively at all levels to both technical and non technical audiences, verbally and in writing taking account of confidentiality and sensitivity constraints where appropriate. Ensure good and effective communication channels are in place with all internal and external stakeholders. Bring together technical specialists from different teams across in house delivery and party suppliers to ensure a joined up approach to both operational service delivery and to roadmap, improvement planning with technical knowledge to convene and lead both service improvement and innovation workshops and major problem management activities. Build working relationships, maintain communication and resolve complex issues with external suppliers and business leads relating to service delivery to ensure incidents, problems and change requests are resolved. Work is delivered against agreed quality criteria and monitored to ensure within agreed budget & timescales. Work with organisations external to the NHSBSA (e.g. the DHSC and GDS) when necessary to assist in clarifying their needs and requirements and be capable of devising options for DDaT solutions, along with full assessment and cost estimation. Act as the primary point of contact for all Microsoft 365 related matters, building strong relationships with business stakeholders, third party suppliers, and other DDaT teams. Communicate effectively with both technical and non technical audiences about Microsoft 365 services, changes, and incidents. Information Management Handle sensitive commercial & financial information, ensuring that the DDaT solution architectural designs adhere to relevant legislation and standards including for example, Information Security, NHS Confidentiality and Data Protection legislation. Implement, monitor and report on a number of areas including agreed service levels, KPIs and standards with technical operations. Monitor, report, present or elevate issues as appropriate to the Infrastructure Service Manager. Delivery Management Operate as an SME and point of authority across the full scope of ICT operations, making credible, pragmatic and practical decisions and communicate with sensitivity and diplomacy to ensure the right technical direction is followed and to guide the business to make the best use of its existing ICT where appropriate and to make recommendation about what other ICT assets needed to invest in. Demonstrate creativity and innovation in applying Infrastructure solutions and services to develop and improve services and quality for the benefit of the organisation and / or the end user of technology services. This includes devising and managing initiatives to enable exploitation of digital services, capacity, performance, and system availability improvements that ensure business targets are met or exceeded . click apply for full job details
27/06/2026
Full time
Are you an experienced Microsoft 365 professional ready to step into a leadership role where you can make a real impact? Do you enjoy guiding teams, shaping strategy, and delivering secure, modern digital services? If so, this could be the perfect opportunity for you. As our M365 Infrastructure Team Lead, you'll lead a talented team of engineers and take ownership of our Microsoft 365 platform. You'll help shape how we use technology across the organisation, ensuring services are secure, efficient and ready for the future, supporting over 5,000 users across the NHSBSA. What do we offer? Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Active wellbeing and inclusion networks Various salary sacrifice schemes Employee Assistance programme, offering free 24/7 support for you and your loved ones Access to a wide range of benefits and high street and online discounts. Main duties of the job In this role, you will: Lead the administration, governance, and continuous improvement of the Microsoft 365 platform Manage and mentor a team of M365 engineers, supporting their development and performance Oversee core services including Entra ID, Exchange Online, SharePoint, Teams, Intune and the Power Platform Ensure strong security and compliance across the estate using Microsoft Defender and Purview, including DLP and information protection Act as the senior subject matter expert for all M365-related matters and technical decisions Translate business needs into scalable, secure technical solutions Monitor service health, performance and compliance, driving improvements where needed Build strong relationships with internal teams, stakeholders and external suppliers Lead on service improvements, innovation workshops and major problem resolution Contribute to and deliver the M365 strategy and roadmap About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job responsibilities In this role, you are accountable for: Lead the administration and governance of the Microsoft 365 tenant, including service health monitoring, and reporting. Manage and secure Microsoft Entra ID, including user identity and access management, conditional access policies, and privileged identity management that relate to the Microsoft 365 Ecosystem. Administer and oversee the configuration and maintenance of Exchange Online, including mail flow, anti-spam/anti-malware policies, and transport rules. Administer and oversee the SharePoint Online and OneDrive environments, managing site collections, storage, and sharing policies. Administer and oversee the Microsoft Teams environment, including policies for meetings, messaging, and guest access. Implement and manage security and compliance solutions using Microsoft Defender for Office 365 and Microsoft Purview, including data loss prevention (DLP), eDiscovery, and information protection and retention. Translate business requirements for modern solutions into technical deliverables within the Microsoft 365 platform. Ensure all Microsoft 365 services operate securely, maintaining the confidentiality, integrity, and availability of business systems. Staff Management Lead and support relevant recruitment and selection in line with organisational process. Lead, mentor, and develop a team of Microsoft 365 Platform Engineers in addition to supporting team members, and apprentices to enable the on going development and growth of skills within the team. Co ordinates and allocates work to other team members in line with agreed delivery of service. Conducting meaningful Great Grow conversations, identifying and meeting development needs, implementing, monitoring, evaluating and reporting on the impact and success of implemented training plans. Knowledge Management Research the marketplace and maintain awareness of industry trends and innovation to inform the DDaT strategy of the NHSBSA and as input to design activities. Maintain technical, system and business knowledge to ensure a sufficient level of business critical information is available to the organisation. Continue to develop technical and service management skills as technology and guidance changes and communicate any change in policy requirements, information, and data quality requirements to enable the development of solutions to support the business. Work with NHSBSA colleagues and third party delivery partners and providers to ensure that DDaT standards, governance and processes are in place for producing and maintaining up to date, comprehensive, comprehensible documentation which will include IT service blueprints for all systems and services. Relationship Management Identify opportunities, engage and foster relationships and partnership working within the organisation, and with third parties, to identify and deliver value to the organisation. Establish and maintain communication with individuals and groups about difficult or highly complex matters, overcoming any problems in communication. Communicate effectively at all levels to both technical and non technical audiences, verbally and in writing taking account of confidentiality and sensitivity constraints where appropriate. Ensure good and effective communication channels are in place with all internal and external stakeholders. Bring together technical specialists from different teams across in house delivery and party suppliers to ensure a joined up approach to both operational service delivery and to roadmap, improvement planning with technical knowledge to convene and lead both service improvement and innovation workshops and major problem management activities. Build working relationships, maintain communication and resolve complex issues with external suppliers and business leads relating to service delivery to ensure incidents, problems and change requests are resolved. Work is delivered against agreed quality criteria and monitored to ensure within agreed budget & timescales. Work with organisations external to the NHSBSA (e.g. the DHSC and GDS) when necessary to assist in clarifying their needs and requirements and be capable of devising options for DDaT solutions, along with full assessment and cost estimation. Act as the primary point of contact for all Microsoft 365 related matters, building strong relationships with business stakeholders, third party suppliers, and other DDaT teams. Communicate effectively with both technical and non technical audiences about Microsoft 365 services, changes, and incidents. Information Management Handle sensitive commercial & financial information, ensuring that the DDaT solution architectural designs adhere to relevant legislation and standards including for example, Information Security, NHS Confidentiality and Data Protection legislation. Implement, monitor and report on a number of areas including agreed service levels, KPIs and standards with technical operations. Monitor, report, present or elevate issues as appropriate to the Infrastructure Service Manager. Delivery Management Operate as an SME and point of authority across the full scope of ICT operations, making credible, pragmatic and practical decisions and communicate with sensitivity and diplomacy to ensure the right technical direction is followed and to guide the business to make the best use of its existing ICT where appropriate and to make recommendation about what other ICT assets needed to invest in. Demonstrate creativity and innovation in applying Infrastructure solutions and services to develop and improve services and quality for the benefit of the organisation and / or the end user of technology services. This includes devising and managing initiatives to enable exploitation of digital services, capacity, performance, and system availability improvements that ensure business targets are met or exceeded . click apply for full job details
Use your knowledge in commercial and marketing strategy as well as your team focus and proactive approach to implement the best commercial and marketing strategy for Sony's Digital Imaging products, owning the entire product lifecycle for your product portfolio. You will be responsible for one of Sony's most successful and exciting product groups - Cameras - where you will maximise sales, profit, brand awareness and purchase consideration in UK & Ireland. Working closely with the Category Marketing Head, you'll use your analytical skills to set annual budgets and forecasts. From there, you'll be briefing and motivating sales and brand activation teams to implement category plans, using data-driven insights to adapt strategies that fit the local market. You will: Work with the support of the Category head to develop annual marketing plans that best interpret and execute the Pan-European Product Marketing and Pricing strategies for your territory Set yearly budgets and make monthly sales forecasts Collaborate with sales & marketing colleagues to compose and optimise product ranges by channel Drive best in class product launches in your territory Analyse the market, competitors, consumers and sales performance for your product group Carry out monthly reporting of your product group's performance Develop marketing initiatives/promotions by channel and execute in the market working closely with Key Account Managers and Brand Activation dept Describe marketing assets to support promotions & product launches and brief to Brand Activation/Channel Marketing Managers for execution in store and on-line Guide and support KAM's, CMM's and BA a to deliver best in class in store displays and online execution Inform and instruct key stakeholders of pricing, promotions, product info, product supply and distribution strategies Prepare and deliver engaging presentations You will bring: A background of product management within a consumer products industry. Good commercial understanding, with experience across consumer marketing, and be compelling and engaging when presenting ideas across all audiences Excellent analytical skills and logical approach to problem solving Ambitious, entrepreneurial and highly professional Fluent in written and spoken English Your new office Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you've made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times. Video tour: Benefits We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture. We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about. You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap! Equal Opportunity Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics. Disability Accommodation for Applicants to Sony Europe Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required. Recruitment Fraud Notice Please be aware that unauthorised individuals or organisations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Sony Europe Career Portal. Please also be advised that we never request payment or personal financial information. Apply now, and let's create the future together.
27/06/2026
Full time
Use your knowledge in commercial and marketing strategy as well as your team focus and proactive approach to implement the best commercial and marketing strategy for Sony's Digital Imaging products, owning the entire product lifecycle for your product portfolio. You will be responsible for one of Sony's most successful and exciting product groups - Cameras - where you will maximise sales, profit, brand awareness and purchase consideration in UK & Ireland. Working closely with the Category Marketing Head, you'll use your analytical skills to set annual budgets and forecasts. From there, you'll be briefing and motivating sales and brand activation teams to implement category plans, using data-driven insights to adapt strategies that fit the local market. You will: Work with the support of the Category head to develop annual marketing plans that best interpret and execute the Pan-European Product Marketing and Pricing strategies for your territory Set yearly budgets and make monthly sales forecasts Collaborate with sales & marketing colleagues to compose and optimise product ranges by channel Drive best in class product launches in your territory Analyse the market, competitors, consumers and sales performance for your product group Carry out monthly reporting of your product group's performance Develop marketing initiatives/promotions by channel and execute in the market working closely with Key Account Managers and Brand Activation dept Describe marketing assets to support promotions & product launches and brief to Brand Activation/Channel Marketing Managers for execution in store and on-line Guide and support KAM's, CMM's and BA a to deliver best in class in store displays and online execution Inform and instruct key stakeholders of pricing, promotions, product info, product supply and distribution strategies Prepare and deliver engaging presentations You will bring: A background of product management within a consumer products industry. Good commercial understanding, with experience across consumer marketing, and be compelling and engaging when presenting ideas across all audiences Excellent analytical skills and logical approach to problem solving Ambitious, entrepreneurial and highly professional Fluent in written and spoken English Your new office Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you've made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times. Video tour: Benefits We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture. We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about. You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap! Equal Opportunity Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics. Disability Accommodation for Applicants to Sony Europe Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required. Recruitment Fraud Notice Please be aware that unauthorised individuals or organisations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Sony Europe Career Portal. Please also be advised that we never request payment or personal financial information. Apply now, and let's create the future together.
Sales Manager - Data CentersApplyremote type: Hybridlocations: Remote - England, United Kingdom: Remote - Staffordshire, United Kingdom: Remote - Scotland, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 20, 2026 (27 days left to apply)job requisition id: R Location: Remote - England, United Kingdom Job ID: R Date Posted: 2026-06-22 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: Yes Job Description: Hitachi Energy is seeking a dynamic and commercially driven UK Sales Manager, Data Centers, to lead growth within one of the fastest-evolving sectors in the energy and infrastructure market.As Hitachi Energy continues to expand across the UK, the Data Center sector is a key strategic growth area. In this role, you will lead the development and execution of the UK sales strategy for Data Center customers, building strong relationships with hyperscale operators, colocation providers, consultants, EPC contractors, and key industry stakeholders.This is a high-profile sales leadership role with significant ownership and accountability. You will be responsible for driving business growth in the UK market by identifying new opportunities, developing strategic customer partnerships, and expanding Hitachi Energy's presence in the critical power and data center infrastructure landscape.Working closely with the regional account managers, UK sales teams, local business units, tendering, engineering, and project delivery functions, you will ensure a coordinated and customer-focused approach across the entire sales lifecycle - from early engagement and specification through to negotiation, contract award, and long-term account development.You will take ownership of developing and executing a robust sales pipeline, ensuring strong opportunity management, accurate forecasting, and disciplined sales governance through regular pipeline and sales process reviews. This role requires a commercially focused sales leader who thrives in a target-driven environment and is motivated to deliver profitable growth and exceed customer expectations.Success in the role will come through your ability to build executive-level relationships, identify strategic growth opportunities, influence customer decisions, and position Hitachi Energy as a trusted partner for sustainable, resilient, and future-ready energy solutions within the UK data center market.The position is based in the UK, with flexibility to work from the Hitachi Energy Birmingham office or another UK location, depending on the successful candidate's location, alongside regular travel to customer sites across the UK. How you'll make an impact Develop and manage strategic relationships with key Data Center customers across the UK market, acting as the primary commercial lead and trusted advisor for both customer engagement and business growth initiatives. Create and execute robust sales plans, strategies, and stakeholder engagement maps to drive revenue growth, increase market penetration, and strengthen Hitachi Energy's position within the UK Data Center sector. Build a deep understanding of customer business objectives, investment strategies, procurement processes, and decision-making structures to identify and convert new sales opportunities. Proactively identify customer needs and align Hitachi Energy's solutions to support their long-term operational, sustainability, and expansion goals. Drive early engagement and opportunity development in collaboration with local sales teams, business units, tendering, and technical specialists, ensuring strong positioning throughout the sales cycle. Lead strategic pursuits, key account initiatives, and high-value opportunities, while maintaining disciplined pipeline management and forecasting through Hitachi Energy's sales processes and CRM tools. Deliver accurate sales forecasting, support budget achievement, and contribute to market planning activities to ensure sustainable and profitable business growth across the UK. Represent Hitachi Energy within the UK Data Center industry by developing strong customer relationships, supporting industry events, and promoting the company's portfolio of innovative energy and infrastructure solutions. Uphold Hitachi Energy's commitment to safety, integrity, and customer excellence while maintaining a strong commercial focus and willingness to travel across the UK to support customer engagement and business development activities. Your background: Bachelor's degree in Business, Technical, or a related field, combined with relevant and demonstrable experience in Sales, Marketing, Product Management, or Engineering. Project Management experience is advantageous. Proven ability to cultivate strong relationships and build professional networks Solid knowledge of the data center market, including experience working with data center customers and established industry contacts Strong technical acumen to build customer confidence, support solution development, and contribute to successful deal closures Exceptional communication skills, with the ability to influence and guide internal strategy across multiple product lines during proposals and contract negotiations Strong commitment to quality, with the ability to tackle complex challenges, combined with a results-driven mindset and persistence in achieving objectives Team-oriented with leadership capabilities, strong prioritization skills, experience in high-level value-based and strategic sales, and flexibility for domestic travel (circa 35%). More about us: Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, flexible working hours, professional development opportunities, and a supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs). Specific benefits depend on the location and will be communicated during the interview process. Applications are open until 20th July 2026. Ready to make an impact? Apply now and join us to inspire the next era of sustainable energy!
27/06/2026
Full time
Sales Manager - Data CentersApplyremote type: Hybridlocations: Remote - England, United Kingdom: Remote - Staffordshire, United Kingdom: Remote - Scotland, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 20, 2026 (27 days left to apply)job requisition id: R Location: Remote - England, United Kingdom Job ID: R Date Posted: 2026-06-22 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: Yes Job Description: Hitachi Energy is seeking a dynamic and commercially driven UK Sales Manager, Data Centers, to lead growth within one of the fastest-evolving sectors in the energy and infrastructure market.As Hitachi Energy continues to expand across the UK, the Data Center sector is a key strategic growth area. In this role, you will lead the development and execution of the UK sales strategy for Data Center customers, building strong relationships with hyperscale operators, colocation providers, consultants, EPC contractors, and key industry stakeholders.This is a high-profile sales leadership role with significant ownership and accountability. You will be responsible for driving business growth in the UK market by identifying new opportunities, developing strategic customer partnerships, and expanding Hitachi Energy's presence in the critical power and data center infrastructure landscape.Working closely with the regional account managers, UK sales teams, local business units, tendering, engineering, and project delivery functions, you will ensure a coordinated and customer-focused approach across the entire sales lifecycle - from early engagement and specification through to negotiation, contract award, and long-term account development.You will take ownership of developing and executing a robust sales pipeline, ensuring strong opportunity management, accurate forecasting, and disciplined sales governance through regular pipeline and sales process reviews. This role requires a commercially focused sales leader who thrives in a target-driven environment and is motivated to deliver profitable growth and exceed customer expectations.Success in the role will come through your ability to build executive-level relationships, identify strategic growth opportunities, influence customer decisions, and position Hitachi Energy as a trusted partner for sustainable, resilient, and future-ready energy solutions within the UK data center market.The position is based in the UK, with flexibility to work from the Hitachi Energy Birmingham office or another UK location, depending on the successful candidate's location, alongside regular travel to customer sites across the UK. How you'll make an impact Develop and manage strategic relationships with key Data Center customers across the UK market, acting as the primary commercial lead and trusted advisor for both customer engagement and business growth initiatives. Create and execute robust sales plans, strategies, and stakeholder engagement maps to drive revenue growth, increase market penetration, and strengthen Hitachi Energy's position within the UK Data Center sector. Build a deep understanding of customer business objectives, investment strategies, procurement processes, and decision-making structures to identify and convert new sales opportunities. Proactively identify customer needs and align Hitachi Energy's solutions to support their long-term operational, sustainability, and expansion goals. Drive early engagement and opportunity development in collaboration with local sales teams, business units, tendering, and technical specialists, ensuring strong positioning throughout the sales cycle. Lead strategic pursuits, key account initiatives, and high-value opportunities, while maintaining disciplined pipeline management and forecasting through Hitachi Energy's sales processes and CRM tools. Deliver accurate sales forecasting, support budget achievement, and contribute to market planning activities to ensure sustainable and profitable business growth across the UK. Represent Hitachi Energy within the UK Data Center industry by developing strong customer relationships, supporting industry events, and promoting the company's portfolio of innovative energy and infrastructure solutions. Uphold Hitachi Energy's commitment to safety, integrity, and customer excellence while maintaining a strong commercial focus and willingness to travel across the UK to support customer engagement and business development activities. Your background: Bachelor's degree in Business, Technical, or a related field, combined with relevant and demonstrable experience in Sales, Marketing, Product Management, or Engineering. Project Management experience is advantageous. Proven ability to cultivate strong relationships and build professional networks Solid knowledge of the data center market, including experience working with data center customers and established industry contacts Strong technical acumen to build customer confidence, support solution development, and contribute to successful deal closures Exceptional communication skills, with the ability to influence and guide internal strategy across multiple product lines during proposals and contract negotiations Strong commitment to quality, with the ability to tackle complex challenges, combined with a results-driven mindset and persistence in achieving objectives Team-oriented with leadership capabilities, strong prioritization skills, experience in high-level value-based and strategic sales, and flexibility for domestic travel (circa 35%). More about us: Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, flexible working hours, professional development opportunities, and a supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs). Specific benefits depend on the location and will be communicated during the interview process. Applications are open until 20th July 2026. Ready to make an impact? Apply now and join us to inspire the next era of sustainable energy!
# Data Engineering ManagerRegion: MidlandsLocation: Stratford-upon-AvonContract type: PermanentReference number: CSDI04453Working pattern: Full-timeSalary: Up to £65,000 + 17.5% annual bonus + benefits packageClosing date: 7th July 2026Apply now Data Engineering Manager Enable pricing decisions by provisioning high-quality self-serve data extracts Mentor and develop a team of junior analysts Hybrid 80% homeworking and 20% from Stratford Upon Avon About the roleAt NFU Mutual, this Data Engineering Manager role sits within the pricing data workstream, focused on enabling pricing activity through high quality, accessible data. You will play a key role at the very start of pricing projects, ensuring the right data is in place so work can progress effectively. You will lead and manage projects to develop data capability, including data validation, data governance and asset management that support pricing and underwriting strategy. A core part of the role is delivering engineered datasets to support pricing decisions. You will provide accurate data, challenge assumptions and align technical solutions with business needs. Working closely with pricing teams and stakeholders across the business, you will build strong relationships and translate requirements into effective data solutions. You will also take ownership of data feeds into pricing, managing priorities and ensuring high quality, reliable information is available when needed. Alongside delivery, you will lead and support a small team, helping to develop capability, set clear expectations and maximise contribution to business outcomes. This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home. Internally, this role is called Data Consultant. About youYou are a confident and collaborative data professional who builds strong relationships and works effectively with stakeholders across the business. You demonstrate accountability in everything you do, take ownership of delivery and make informed decisions with confidence. You manage competing priorities, using strong time management and prioritisation skills to deliver against deadlines. You influence others positively, handle challenges with a pragmatic approach and resolve conflicts constructively. You also support others through clear communication, delegation and coaching, helping individuals and teams perform at their best. To join NFU Mutual, you'll also bring (essentials) Strong experience using SQL Proven experience leading projects and delivering data solutions Experience of leadership, management or coaching Knowledge of Azure DevOps or similar platforms such as AWS or GCP Experience with data integration services including ETL At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £65,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility
27/06/2026
Full time
# Data Engineering ManagerRegion: MidlandsLocation: Stratford-upon-AvonContract type: PermanentReference number: CSDI04453Working pattern: Full-timeSalary: Up to £65,000 + 17.5% annual bonus + benefits packageClosing date: 7th July 2026Apply now Data Engineering Manager Enable pricing decisions by provisioning high-quality self-serve data extracts Mentor and develop a team of junior analysts Hybrid 80% homeworking and 20% from Stratford Upon Avon About the roleAt NFU Mutual, this Data Engineering Manager role sits within the pricing data workstream, focused on enabling pricing activity through high quality, accessible data. You will play a key role at the very start of pricing projects, ensuring the right data is in place so work can progress effectively. You will lead and manage projects to develop data capability, including data validation, data governance and asset management that support pricing and underwriting strategy. A core part of the role is delivering engineered datasets to support pricing decisions. You will provide accurate data, challenge assumptions and align technical solutions with business needs. Working closely with pricing teams and stakeholders across the business, you will build strong relationships and translate requirements into effective data solutions. You will also take ownership of data feeds into pricing, managing priorities and ensuring high quality, reliable information is available when needed. Alongside delivery, you will lead and support a small team, helping to develop capability, set clear expectations and maximise contribution to business outcomes. This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home. Internally, this role is called Data Consultant. About youYou are a confident and collaborative data professional who builds strong relationships and works effectively with stakeholders across the business. You demonstrate accountability in everything you do, take ownership of delivery and make informed decisions with confidence. You manage competing priorities, using strong time management and prioritisation skills to deliver against deadlines. You influence others positively, handle challenges with a pragmatic approach and resolve conflicts constructively. You also support others through clear communication, delegation and coaching, helping individuals and teams perform at their best. To join NFU Mutual, you'll also bring (essentials) Strong experience using SQL Proven experience leading projects and delivering data solutions Experience of leadership, management or coaching Knowledge of Azure DevOps or similar platforms such as AWS or GCP Experience with data integration services including ETL At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £65,000 depending on experience Annual bonus (up to 17.5% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibility
Product Lead - Digital WalletsSkip to main contentDo you accept our cookie policy? Lead - Digital Wallets page is loaded Product Lead - Digital WalletsApplylocations: Halifax Trinity Road: Bristol: Edinburgh: Birmingham: Leedstime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (14 days left to apply)job requisition id: 148447 End Date Tuesday 07 July 2026 Salary Range £59,850 - £66,500 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Product Lead - Digital Wallets SALARY: From £61,344 LOCATION(S): Bristol, Birmingham, Leeds, Halifax, Manchester or Edinburgh HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing Consumer Relationships sits at the heart of the Chief Digital Office, shaping the experiences that help millions of personal banking customers manage their everyday money with confidence. From current accounts and payments to savings and customer channels, our teams turn customer insight, market opportunity and regulatory change into brilliant digital experiences and sustainable commercial growth.We're looking for a Product Lead - Digital Wallets to help shape the future of Lloyds' wallet experience. This is a high-impact role at the centre of a fast moving, competitive and rapidly evolving payments space. Main Responsibilities Working closely with Everyday Banking Payments, external partners such as Visa and Mastercard, and colleagues across marketing, legal, risk, finance and product, you'll help turn bold ideas into trusted, scalable customer experiences. Shape and deliver the future vision for digital wallets at Lloyds, working across Consumer Relationships and Embedded Finance, alongside external partners Use data, customer insight and market intelligence to identify opportunities for growth, improvement and innovation. Build commercially sustainable propositions that deliver great customer outcomes and brilliant service experiences. Lead effective collaboration with risk and governance teams to support timely, well-managed approvals. Stay close to customer behaviour, competitor activity, regulatory change and emerging wallet trends. Partner with product owners to align delivery with the wider product strategy and customer vision. Develop future digital wallet innovations, including business cases and impact assessments with relevant platform teams Why join us? Join us and, give us your best and we'll give you ours. Here, you'll make a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you'll find them all here. What we're looking for? Minimum 3+ years' experience in payments 2+ years experience working as a Product Manager within governance, design and/or platform delivery roles Knowledge or hands-on experience of digital wallets. Good awareness of the digital wallets and wider payments market, including emerging trends and future direction Background in banking, fintech or payments organisations Experience operating in fast-paced, delivery-focused environments Strong stakeholder management and engagement skillsWe know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesReady for a career where you'll learn and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
27/06/2026
Full time
Product Lead - Digital WalletsSkip to main contentDo you accept our cookie policy? Lead - Digital Wallets page is loaded Product Lead - Digital WalletsApplylocations: Halifax Trinity Road: Bristol: Edinburgh: Birmingham: Leedstime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (14 days left to apply)job requisition id: 148447 End Date Tuesday 07 July 2026 Salary Range £59,850 - £66,500 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Product Lead - Digital Wallets SALARY: From £61,344 LOCATION(S): Bristol, Birmingham, Leeds, Halifax, Manchester or Edinburgh HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing Consumer Relationships sits at the heart of the Chief Digital Office, shaping the experiences that help millions of personal banking customers manage their everyday money with confidence. From current accounts and payments to savings and customer channels, our teams turn customer insight, market opportunity and regulatory change into brilliant digital experiences and sustainable commercial growth.We're looking for a Product Lead - Digital Wallets to help shape the future of Lloyds' wallet experience. This is a high-impact role at the centre of a fast moving, competitive and rapidly evolving payments space. Main Responsibilities Working closely with Everyday Banking Payments, external partners such as Visa and Mastercard, and colleagues across marketing, legal, risk, finance and product, you'll help turn bold ideas into trusted, scalable customer experiences. Shape and deliver the future vision for digital wallets at Lloyds, working across Consumer Relationships and Embedded Finance, alongside external partners Use data, customer insight and market intelligence to identify opportunities for growth, improvement and innovation. Build commercially sustainable propositions that deliver great customer outcomes and brilliant service experiences. Lead effective collaboration with risk and governance teams to support timely, well-managed approvals. Stay close to customer behaviour, competitor activity, regulatory change and emerging wallet trends. Partner with product owners to align delivery with the wider product strategy and customer vision. Develop future digital wallet innovations, including business cases and impact assessments with relevant platform teams Why join us? Join us and, give us your best and we'll give you ours. Here, you'll make a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities-you'll find them all here. What we're looking for? Minimum 3+ years' experience in payments 2+ years experience working as a Product Manager within governance, design and/or platform delivery roles Knowledge or hands-on experience of digital wallets. Good awareness of the digital wallets and wider payments market, including emerging trends and future direction Background in banking, fintech or payments organisations Experience operating in fast-paced, delivery-focused environments Strong stakeholder management and engagement skillsWe know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesReady for a career where you'll learn and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
AI Consultant - Tax Technology & Innovation (London) Base Location: Canary Wharf, London (Hybrid - 2 days per week in office) The KPMG Tax Technology & Innovation team brings together Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi disciplinary Engineering teams and IT Service delivery professionals to improve productivity and solve key business problems across Tax & Legal. As an AI Consultant in Tax Technology you will play a key role in supporting project delivery, engaging with clients, and promoting technology adoption within the team. This is an excellent opportunity to develop your skills and make a meaningful impact in the tax industry. Why Join the KPMG Tax Technology & Innovation team as an AI Consultant? Join our dynamic and rapidly growing team at KPMG, where we are leading the way in transforming the tax industry through technology. As part of KPMG's investment in technology, you will help drive the adoption of cutting edge technology, including artificial intelligence, across our tax practice and for our clients. As a Manager you will be responsible for delivering innovative projects, managing teams, and supporting clients as they navigate technological change. We encourage you to apply if you have a strong background in technology project delivery, a keen interest in AI, and a desire to make a real impact in the tax industry. Prior tax or accounting experience is beneficial but not essential. What will you be doing? Manage the delivery of tax technology projects, particularly those involving AI enabled solutions. Coordinate with business analysts, developers, and client teams to ensure project milestones are met. Monitor project progress, manage risks, and ensure high quality deliverables are achieved on time and within budget. Support client workshops and meetings to understand their tax technology needs and identify opportunities for AI adoption. Assist in designing and implementing tailored solutions that address client specific tax challenges. Provide ongoing support and training to clients as they adopt new technologies. Promote the use of AI and other advanced technologies within the tax function. What will you need to do it? Experience managing and delivering technology projects, ideally within a professional services or tax environment. Understanding of AI and its applications in business processes; direct experience with tax technology is a plus. Strong project management skills, including the ability to coordinate multidisciplinary teams. Excellent communication and stakeholder management abilities. Analytical mindset with a passion for innovation and continuous improvement. Experience working across a geographically diverse team. Skills we'd love to see / Amazing Extras: Whilst tax experience is not essential, an accounting or tax qualification such as ACCA, ACA, or CTA (or equivalent) would be beneficial. Experience contributing to the end to end sales of technology solutions. We're committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. To discuss this role, please apply by creating a profile, uploading your CV, and begin to make your mark with KPMG.
27/06/2026
Full time
AI Consultant - Tax Technology & Innovation (London) Base Location: Canary Wharf, London (Hybrid - 2 days per week in office) The KPMG Tax Technology & Innovation team brings together Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi disciplinary Engineering teams and IT Service delivery professionals to improve productivity and solve key business problems across Tax & Legal. As an AI Consultant in Tax Technology you will play a key role in supporting project delivery, engaging with clients, and promoting technology adoption within the team. This is an excellent opportunity to develop your skills and make a meaningful impact in the tax industry. Why Join the KPMG Tax Technology & Innovation team as an AI Consultant? Join our dynamic and rapidly growing team at KPMG, where we are leading the way in transforming the tax industry through technology. As part of KPMG's investment in technology, you will help drive the adoption of cutting edge technology, including artificial intelligence, across our tax practice and for our clients. As a Manager you will be responsible for delivering innovative projects, managing teams, and supporting clients as they navigate technological change. We encourage you to apply if you have a strong background in technology project delivery, a keen interest in AI, and a desire to make a real impact in the tax industry. Prior tax or accounting experience is beneficial but not essential. What will you be doing? Manage the delivery of tax technology projects, particularly those involving AI enabled solutions. Coordinate with business analysts, developers, and client teams to ensure project milestones are met. Monitor project progress, manage risks, and ensure high quality deliverables are achieved on time and within budget. Support client workshops and meetings to understand their tax technology needs and identify opportunities for AI adoption. Assist in designing and implementing tailored solutions that address client specific tax challenges. Provide ongoing support and training to clients as they adopt new technologies. Promote the use of AI and other advanced technologies within the tax function. What will you need to do it? Experience managing and delivering technology projects, ideally within a professional services or tax environment. Understanding of AI and its applications in business processes; direct experience with tax technology is a plus. Strong project management skills, including the ability to coordinate multidisciplinary teams. Excellent communication and stakeholder management abilities. Analytical mindset with a passion for innovation and continuous improvement. Experience working across a geographically diverse team. Skills we'd love to see / Amazing Extras: Whilst tax experience is not essential, an accounting or tax qualification such as ACCA, ACA, or CTA (or equivalent) would be beneficial. Experience contributing to the end to end sales of technology solutions. We're committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. To discuss this role, please apply by creating a profile, uploading your CV, and begin to make your mark with KPMG.
