M365 Infrastructure Team Lead

Are you an experienced Microsoft 365 professional ready to step into a leadership role where you can make a real impact? Do you enjoy guiding teams, shaping strategy, and delivering secure, modern digital services?

If so, this could be the perfect opportunity for you. As our M365 Infrastructure Team Lead, you'll lead a talented team of engineers and take ownership of our Microsoft 365 platform. You'll help shape how we use technology across the organisation, ensuring services are secure, efficient and ready for the future, supporting over 5,000 users across the NHSBSA.

What we offer

• Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.
• 27 days leave (increasing with length of service) plus 8 bank holidays.
• Active wellbeing and inclusion networks.
• Various salary sacrifice schemes.
• Employee Assistance programme, offering free 24/7 support.
• Access to a wide range of benefits and high street and online discounts.

Main duties of the job

• Lead the administration, governance, and continuous improvement of the Microsoft 365 platform.
• Manage and mentor a team of M365 engineers, supporting their development and performance.
• Oversee core services including Entra ID, Exchange Online, SharePoint, Teams, Intune, and the Power Platform.
• Ensure strong security and compliance across the estate using Microsoft Defender and Purview, including DLP and information protection.
• Act as the senior subject matter expert for all M365-related matters and technical decisions.
• Translate business needs into scalable, secure technical solutions.
• Monitor service health, performance and compliance, driving improvements where needed.
• Build strong relationships with internal teams, stakeholders, and external suppliers.
• Lead on service improvements, innovation workshops and major problem resolution.
• Contribute to and deliver the M365 strategy and roadmap.

Detailed accountabilities

1. Lead the administration and governance of the Microsoft 365 tenant, including service health monitoring and reporting.
2. Manage and secure Microsoft Entra ID, including user identity and access management, conditional access policies, and privileged identity management that relate to the Microsoft 365 ecosystem.
3. Administer and oversee the configuration and maintenance of Exchange Online, including mail flow, anti-spam/anti-malware policies, and transport rules.
4. Administer and oversee the SharePoint Online and OneDrive environments, managing site collections, storage, and sharing policies.
5. Administer and oversee the Microsoft Teams environment, including policies for meetings, messaging, and guest access.
6. Implement and manage security and compliance solutions using Microsoft Defender for Office 365 and Microsoft Purview, including data loss prevention (DLP), eDiscovery, and information protection and retention.
7. Translate business requirements for modern solutions into technical deliverables within the Microsoft 365 platform.
8. Ensure all Microsoft 365 services operate securely, maintaining confidentiality, integrity, and availability.
9. Staff Management
10. Lead and support relevant recruitment and selection in line with organisational process.
11. Lead, mentor, and develop a team of Microsoft 365 Platform Engineers, including apprentices.
12. Co ordinate and allocate work to other team members in line with agreed delivery of service.
13. Conduct meaningful staff development conversations and report on training plans.
14. Knowledge Management
15. Research marketplace trends and maintain awareness of industry trends and innovation to inform the DDaT strategy.
16. Maintain technical, system and business knowledge to ensure sufficient level of business critical information.
17. Work with NHSBSA colleagues and third party partners to maintain comprehensive documentation including IT service "blueprints."
18. Relationship Management
19. Identify opportunities and foster relationships within the organisation and third parties to deliver value.
20. Ensure effective communication with stakeholders at all levels.
21. Lead service improvement and innovation workshops with technical specialists.
22. Resolve complex issues with external suppliers and business leads within agreed quality criteria.
23. Collaborate with external organisations such as DHSC and GDS to clarify needs and devise DDaT solutions.
24. Act as the primary point of contact for all Microsoft 365 matters.
25. Communicate effectively with technical and non technical audiences.
26. Information Management
27. Handle sensitive commercial & financial information, ensuring architectural designs adhere to legislation and standards.
28. Implement, monitor and report on agreed service levels, KPIs, and standards with technical operations.
29. Present or escalate issues as appropriate to the Infrastructure Service Manager.
30. Delivery Management
31. Operate as an SME and point of authority across ICT operations, guiding the business to appropriate ICT decisions.
32. Demonstrate creativity and innovation in applying infrastructure solutions to improve services and quality.
33. Provide specialist input in evaluation, benchmarking, specification, and procurement of hardware, software, and services.
34. Provide additional duties and responsibilities as agreed with line manager.

Working relationships

Responsible to: Infrastructure support Manager

Responsible for: Infrastructure support Manager

Key relationships and connections:

• Digital Data and Technology colleagues
• Programme and Project Managers
• Project teams
• Business Solutions and Service Operations colleagues
• Third party suppliers
• Internal and external stakeholders

Person specification Personal Qualities, Knowledge and Skills

• Proven experience in developing and implementing and supporting a range of ICT solutions and design strategies in a multi supplier environment.
• Recent and demonstrable Team and Line Management experience.
• Proven ability to undertake detailed analysis of technical designs and provide the business with technical assurance of supplier designs and proposals.
• Substantial knowledge and experience in supporting a wide range of ICT Services including global administration of a large scale enterprise level M365 tenant.
• Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
• Significant experience in supporting and troubleshooting complex M365 solutions.
• Demonstratable experience with Microsoft Intune for mobile device and application management.
• Strong knowledge of Microsoft security and compliance tools such as Defender for Office 365 and Purview.
• Experience in using PowerShell and Microsoft Graph API for M365 administration.
• Experience in implementing and supporting ISO27001 Security management standard.
• Intermediate ITIL Service Management knowledge and Experience.
• Knowledge and experience in telecoms, data networks and server infrastructure systems.

Experience

• Recent and demonstrable experience of leading a team of technical specialists responsible for Microsoft 365 administration.
• Team and Line Management, including staff development.
• Knowledge and experience of network/firewall technologies.
• Knowledge and experience of SAN and NAS storage administration.
• HMG Government Standards.
• Transition of legacy services into digital cloud-based solutions.
• Knowledge and experience of SAN and NAS storage administration.

Qualifications

• Degree level qualification or equivalent experience in managing and developing complex ICT systems including M365.
• Certifications such as "Microsoft 365 Certified: Administrator Expert" (MS-102) or equivalent.
• Microsoft Certified: Identity and Access Administrator Associate (SC-300) or equivalent.
• Significant demonstrable experience over a number of years in at least three of the following: network service/system architecture, management of a significant ICT implementation.
• Experience of working in an agile environment and experience with agile methodologies.
• Post Graduate Qualification.
• Microsoft Certified Professional.
• ITIL Foundation.
• Prince 2 Foundation.

EEO Statement

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.