Are you an experienced Microsoft 365 professional ready to step into a leadership role where you can make a real impact? Do you enjoy guiding teams, shaping strategy, and delivering secure, modern digital services?
If so, this could be the perfect opportunity for you. As our M365 Infrastructure Team Lead, you'll lead a talented team of engineers and take ownership of our Microsoft 365 platform. You'll help shape how we use technology across the organisation, ensuring services are secure, efficient and ready for the future, supporting over 5,000 users across the NHSBSA.
What do we offer?
Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.
27 days leave (increasing with length of service) plus 8 bank holidays.
Active wellbeing and inclusion networks
Various salary sacrifice schemes
Employee Assistance programme, offering free 24/7 support for you and your loved ones
Access to a wide range of benefits and high street and online discounts.
Main duties of the job In this role, you will:
Lead the administration, governance, and continuous improvement of the Microsoft 365 platform
Manage and mentor a team of M365 engineers, supporting their development and performance
Oversee core services including Entra ID, Exchange Online, SharePoint, Teams, Intune and the Power Platform
Ensure strong security and compliance across the estate using Microsoft Defender and Purview, including DLP and information protection
Act as the senior subject matter expert for all M365-related matters and technical decisions
Translate business needs into scalable, secure technical solutions
Monitor service health, performance and compliance, driving improvements where needed
Build strong relationships with internal teams, stakeholders and external suppliers
Lead on service improvements, innovation workshops and major problem resolution
Contribute to and deliver the M365 strategy and roadmap
About us Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job responsibilities In this role, you are accountable for:
- Lead the administration and governance of the Microsoft 365 tenant, including service health monitoring, and reporting.
- Manage and secure Microsoft Entra ID, including user identity and access management, conditional access policies, and privileged identity management that relate to the Microsoft 365 Ecosystem.
- Administer and oversee the configuration and maintenance of Exchange Online, including mail flow, anti-spam/anti-malware policies, and transport rules.
- Administer and oversee the SharePoint Online and OneDrive environments, managing site collections, storage, and sharing policies.
- Administer and oversee the Microsoft Teams environment, including policies for meetings, messaging, and guest access.
- Implement and manage security and compliance solutions using Microsoft Defender for Office 365 and Microsoft Purview, including data loss prevention (DLP), eDiscovery, and information protection and retention.
- Translate business requirements for modern solutions into technical deliverables within the Microsoft 365 platform.
- Ensure all Microsoft 365 services operate securely, maintaining the confidentiality, integrity, and availability of business systems.
- Staff Management Lead and support relevant recruitment and selection in line with organisational process.
- Lead, mentor, and develop a team of Microsoft 365 Platform Engineers in addition to supporting team members, and apprentices to enable the on going development and growth of skills within the team.
- Co ordinates and allocates work to other team members in line with agreed delivery of service.
- Conducting meaningful Great Grow conversations, identifying and meeting development needs, implementing, monitoring, evaluating and reporting on the impact and success of implemented training plans.
- Knowledge Management Research the marketplace and maintain awareness of industry trends and innovation to inform the DDaT strategy of the NHSBSA and as input to design activities.
- Maintain technical, system and business knowledge to ensure a sufficient level of business critical information is available to the organisation. Continue to develop technical and service management skills as technology and guidance changes and communicate any change in policy requirements, information, and data quality requirements to enable the development of solutions to support the business.
- Work with NHSBSA colleagues and third party delivery partners and providers to ensure that DDaT standards, governance and processes are in place for producing and maintaining up to date, comprehensive, comprehensible documentation which will include IT service blueprints for all systems and services.
- Relationship Management Identify opportunities, engage and foster relationships and partnership working within the organisation, and with third parties, to identify and deliver value to the organisation.
- Establish and maintain communication with individuals and groups about difficult or highly complex matters, overcoming any problems in communication. Communicate effectively at all levels to both technical and non technical audiences, verbally and in writing taking account of confidentiality and sensitivity constraints where appropriate. Ensure good and effective communication channels are in place with all internal and external stakeholders.
- Bring together technical specialists from different teams across in house delivery and party suppliers to ensure a joined up approach to both operational service delivery and to roadmap, improvement planning with technical knowledge to convene and lead both service improvement and innovation workshops and major problem management activities.
- Build working relationships, maintain communication and resolve complex issues with external suppliers and business leads relating to service delivery to ensure incidents, problems and change requests are resolved. Work is delivered against agreed quality criteria and monitored to ensure within agreed budget & timescales.
- Work with organisations external to the NHSBSA (e.g. the DHSC and GDS) when necessary to assist in clarifying their needs and requirements and be capable of devising options for DDaT solutions, along with full assessment and cost estimation.
- Act as the primary point of contact for all Microsoft 365 related matters, building strong relationships with business stakeholders, third party suppliers, and other DDaT teams.
- Communicate effectively with both technical and non technical audiences about Microsoft 365 services, changes, and incidents.
- Information Management Handle sensitive commercial & financial information, ensuring that the DDaT solution architectural designs adhere to relevant legislation and standards including for example, Information Security, NHS Confidentiality and Data Protection legislation.
- Implement, monitor and report on a number of areas including agreed service levels, KPIs and standards with technical operations.
- Monitor, report, present or elevate issues as appropriate to the Infrastructure Service Manager.
- Delivery Management Operate as an SME and point of authority across the full scope of ICT operations, making credible, pragmatic and practical decisions and communicate with sensitivity and diplomacy to ensure the right technical direction is followed and to guide the business to make the best use of its existing ICT where appropriate and to make recommendation about what other ICT assets needed to invest in.
- Demonstrate creativity and innovation in applying Infrastructure solutions and services to develop and improve services and quality for the benefit of the organisation and / or the end user of technology services. This includes devising and managing initiatives to enable exploitation of digital services, capacity, performance, and system availability improvements that ensure business targets are met or exceeded . click apply for full job details