Enterprise Client Success - Strategic Account Leadership Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most recognisable brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we d love to hear from you. The Role at a Glance: HR Senior Customer Success Manager Remote Working - 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday Reporting to: Customer Success Director Company: Leading Provider of HR Tech, Consulting and Advisory Services Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable About us: We are the UK s leading provider of award-winning HR technology, consulting and advisory services. We help organisations build positive workplace cultures where people can thrive and businesses can perform at their best. By combining cloud technology, data insight and HR expertise, we simplify employee relations and empower organisations to manage people matters more effectively. Unlike businesses that simply sell software into HR teams, we genuinely understand HR because we live and breathe it every day. Our award-winning SaaS platform, empower , is transforming the way organisations manage employee relations, enabling HR leaders and line managers to handle people matters with greater confidence, consistency and efficiency. Supported by HR experts, analytics and consultancy services, empower delivers meaningful operational impact for some of the UK s largest and most respected employers. The HR Senior Customer Success Manager Opportunity: As a HR Senior Customer Success Manager, you ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long-term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes. The ideal candidate will likely come from one of the following backgrounds: • HR SaaS / HR / ER technology customer success • HR professional services supporting enterprise organisations • Senior HR or HRBP-level experience within large enterprise environments • Employee relations exposure would be particularly valuable. Where you ll add value: • Acting as a trusted advisor and strategic partner to enterprise customers • Building long-term relationships that drive customer satisfaction and retention • Leading renewal and retention strategies across key customer accounts • Identifying upsell and cross-sell opportunities within existing accounts • Supporting Customer Success Managers through coaching and leadership • Collaborating with Product, Sales, Marketing and Support teams • Helping customers optimise HR and employee relations processes through technology • Supporting strong commercial governance across contracts and renewals • Using data, reporting and customer insights to guide strategic decisions • Maintaining accurate records and customer engagement activity within HubSpot About You: • Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments • CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable • Strong understanding of HR operations and employee relations processes • Background within HR SaaS is highly desirable • Alternatively experience within HR consultancy / professional services environments • Or senior HR / HRBP-level experience within enterprise organisations • Excellent communication, influencing and stakeholder management skills • Commercially aware with strong relationship-building capability • Proactive, organised and customer-focused approach • Strong presentation and strategic account management skills • Comfortable managing multiple priorities within a fast-paced environment • Ability to interpret data and deliver actionable insights What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • Flexible working environment • Opportunity to work with major UK enterprise brands If you're excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK s leading HR technology businesses, we d love to hear from you. Apply today and help shape the future of HR. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
19/05/2026
Full time
Enterprise Client Success - Strategic Account Leadership Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most recognisable brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we d love to hear from you. The Role at a Glance: HR Senior Customer Success Manager Remote Working - 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday Reporting to: Customer Success Director Company: Leading Provider of HR Tech, Consulting and Advisory Services Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable About us: We are the UK s leading provider of award-winning HR technology, consulting and advisory services. We help organisations build positive workplace cultures where people can thrive and businesses can perform at their best. By combining cloud technology, data insight and HR expertise, we simplify employee relations and empower organisations to manage people matters more effectively. Unlike businesses that simply sell software into HR teams, we genuinely understand HR because we live and breathe it every day. Our award-winning SaaS platform, empower , is transforming the way organisations manage employee relations, enabling HR leaders and line managers to handle people matters with greater confidence, consistency and efficiency. Supported by HR experts, analytics and consultancy services, empower delivers meaningful operational impact for some of the UK s largest and most respected employers. The HR Senior Customer Success Manager Opportunity: As a HR Senior Customer Success Manager, you ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long-term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes. The ideal candidate will likely come from one of the following backgrounds: • HR SaaS / HR / ER technology customer success • HR professional services supporting enterprise organisations • Senior HR or HRBP-level experience within large enterprise environments • Employee relations exposure would be particularly valuable. Where you ll add value: • Acting as a trusted advisor and strategic partner to enterprise customers • Building long-term relationships that drive customer satisfaction and retention • Leading renewal and retention strategies across key customer accounts • Identifying upsell and cross-sell opportunities within existing accounts • Supporting Customer Success Managers through coaching and leadership • Collaborating with Product, Sales, Marketing and Support teams • Helping customers optimise HR and employee relations processes through technology • Supporting strong commercial governance across contracts and renewals • Using data, reporting and customer insights to guide strategic decisions • Maintaining accurate records and customer engagement activity within HubSpot About You: • Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments • CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable • Strong understanding of HR operations and employee relations processes • Background within HR SaaS is highly desirable • Alternatively experience within HR consultancy / professional services environments • Or senior HR / HRBP-level experience within enterprise organisations • Excellent communication, influencing and stakeholder management skills • Commercially aware with strong relationship-building capability • Proactive, organised and customer-focused approach • Strong presentation and strategic account management skills • Comfortable managing multiple priorities within a fast-paced environment • Ability to interpret data and deliver actionable insights What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • Flexible working environment • Opportunity to work with major UK enterprise brands If you're excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK s leading HR technology businesses, we d love to hear from you. Apply today and help shape the future of HR. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Business Development Manager - Edinburgh (Hybrid - 2 days a week in the office) - £50,000 + Uncapped Commission Meraki Talent have partnered with a fast-growing SaaS business that transforms how the hospitality industry operates through there fully integrated platform. They are looking for a Business Development Manager to take ownership of new business acquisition across the Hotel or Restaurant industry across the UK with a focus on growing the business' presence. This role is critical to driving pipeline creation, winning new business and positioning them as the preferred all in one platform in Hospitality. You will own the full sales cycle from initial outreach to contract signature and work closely with Marketing, Sales and Customer Success to refine and execute a focus go-to-market strategy. Experience Experience: 3+ years in B2B SaaS sales or business development, selling into hospitality or vertical SaaS. Hospitality Knowledge: Strong understanding of hotel or restaurant operations, workforce challenges, and UK hospitality dynamics. Track Record: Proven success in acquiring new business, cold outreach, and consistently achieving or exceeding revenue targets. Skills: Excellent prospecting, negotiation, stakeholder management, and consultative selling skills. Data & Tools : Strong experience using CRM tools with a data-driven approach to pipeline management, opportunity qualification, and forecasting accuracy. Please note: This is a hybrid position with 2 days on site in Central Edinburgh. You must also have full working rights in the UK.
19/05/2026
Full time
Business Development Manager - Edinburgh (Hybrid - 2 days a week in the office) - £50,000 + Uncapped Commission Meraki Talent have partnered with a fast-growing SaaS business that transforms how the hospitality industry operates through there fully integrated platform. They are looking for a Business Development Manager to take ownership of new business acquisition across the Hotel or Restaurant industry across the UK with a focus on growing the business' presence. This role is critical to driving pipeline creation, winning new business and positioning them as the preferred all in one platform in Hospitality. You will own the full sales cycle from initial outreach to contract signature and work closely with Marketing, Sales and Customer Success to refine and execute a focus go-to-market strategy. Experience Experience: 3+ years in B2B SaaS sales or business development, selling into hospitality or vertical SaaS. Hospitality Knowledge: Strong understanding of hotel or restaurant operations, workforce challenges, and UK hospitality dynamics. Track Record: Proven success in acquiring new business, cold outreach, and consistently achieving or exceeding revenue targets. Skills: Excellent prospecting, negotiation, stakeholder management, and consultative selling skills. Data & Tools : Strong experience using CRM tools with a data-driven approach to pipeline management, opportunity qualification, and forecasting accuracy. Please note: This is a hybrid position with 2 days on site in Central Edinburgh. You must also have full working rights in the UK.
Pinewood.AI is looking for a highly skilled and organised Software Delivery Manager to join our Delivery Operations team. In this role, you'll be responsible for driving the end-to-end delivery of software initiatives on our automotive intelligence platform - leading projects from delivery handover through release and ongoing enhancement. The ideal candidate will only have 1 - 2 years experience operating in a similar role. You'll take ownership of the delivery process, working closely with colleagues such as Software Developers, Product Managers, Designers, and other key Stakeholders to ensure projects are completed predictably, collaboratively, and to the highest standard. This role suits someone who thrives in a fast-moving environment, adapts quickly to changing priorities, and brings energy, clarity, and momentum to every project. Please note this role is not a Senior Project Manager position. Key Responsibilities: Partner closely with Product Managers to understand requirements, shape delivery scope, and ensure releases deliver on the value proposition for our customers. Translate requirements into clear, actionable delivery plans with well-defined objectives, milestones, and ownership. Collaborate with technical leads, developers, and product managers to maintain smooth day-to-day execution, manage dependencies, and remove blockers. Challenge changes to scope or timelines that may impact delivery, proposing options to manage shifting priorities. Maintain robust project governance through clear status reporting, delivery forecasts, and release plans. Identify and escalate risks early to minimise impact on delivery. Actively support and drive quality assurance, backward compatibility, and proactive testing practices to uphold release reliability. Plan and coordinate release execution (including communications and pilot rollouts) for controlled, successful launches. Prepare release documentation, internal briefings, and training resources to ensure stakeholders are informed and ready. Collaborate with Partner Support to resolve product-related issues and drive continuous improvement. Contribute to the refinement of delivery processes, improving standards and documentation for future projects. Mentor fellow Delivery Managers, sharing best practices and fostering a high-performing, collaborative team environment. Requirements Experience delivering software features or demonstrable ability to drive outcomes in a dynamic environment. Familiarity with SaaS, DevOps culture, or dealer management systems is a plus. Delivery-focused mindset with ownership and accountability for end-to-end delivery outcomes. Strong organisational and time-management skills to manage multiple work streams simultaneously. Hands-on approach, actively driving progress and resolving blockers quickly. Confident in challenging stakeholders to protect delivery quality and objectives. Clear and structured communicator, building trust and alignment across teams. Adaptable and resilient in fast-changing environments, responding positively to uncertainty. Excellent collaboration skills with technical and non-technical stakeholders. Proactive in identifying risks, dependencies, and blockers before they escalate. Calm under pressure, maintaining delivery momentum despite shifting priorities. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join us? At Pinewood.AI, you'll be part of a collaborative and supportive product culture where learning, curiosity, and continuous improvement are genuinely valued. You'll work on a broad, modular platform used by automotive retailers every day, giving you exposure to different functional areas of the business and how they connect. You'll learn from experienced Product Managers while developing a strong understanding of complex, real-world workflows, with clear opportunities to grow your product management career as Pinewood.AI continues to scale globally. About Us: Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
19/05/2026
Full time
Pinewood.AI is looking for a highly skilled and organised Software Delivery Manager to join our Delivery Operations team. In this role, you'll be responsible for driving the end-to-end delivery of software initiatives on our automotive intelligence platform - leading projects from delivery handover through release and ongoing enhancement. The ideal candidate will only have 1 - 2 years experience operating in a similar role. You'll take ownership of the delivery process, working closely with colleagues such as Software Developers, Product Managers, Designers, and other key Stakeholders to ensure projects are completed predictably, collaboratively, and to the highest standard. This role suits someone who thrives in a fast-moving environment, adapts quickly to changing priorities, and brings energy, clarity, and momentum to every project. Please note this role is not a Senior Project Manager position. Key Responsibilities: Partner closely with Product Managers to understand requirements, shape delivery scope, and ensure releases deliver on the value proposition for our customers. Translate requirements into clear, actionable delivery plans with well-defined objectives, milestones, and ownership. Collaborate with technical leads, developers, and product managers to maintain smooth day-to-day execution, manage dependencies, and remove blockers. Challenge changes to scope or timelines that may impact delivery, proposing options to manage shifting priorities. Maintain robust project governance through clear status reporting, delivery forecasts, and release plans. Identify and escalate risks early to minimise impact on delivery. Actively support and drive quality assurance, backward compatibility, and proactive testing practices to uphold release reliability. Plan and coordinate release execution (including communications and pilot rollouts) for controlled, successful launches. Prepare release documentation, internal briefings, and training resources to ensure stakeholders are informed and ready. Collaborate with Partner Support to resolve product-related issues and drive continuous improvement. Contribute to the refinement of delivery processes, improving standards and documentation for future projects. Mentor fellow Delivery Managers, sharing best practices and fostering a high-performing, collaborative team environment. Requirements Experience delivering software features or demonstrable ability to drive outcomes in a dynamic environment. Familiarity with SaaS, DevOps culture, or dealer management systems is a plus. Delivery-focused mindset with ownership and accountability for end-to-end delivery outcomes. Strong organisational and time-management skills to manage multiple work streams simultaneously. Hands-on approach, actively driving progress and resolving blockers quickly. Confident in challenging stakeholders to protect delivery quality and objectives. Clear and structured communicator, building trust and alignment across teams. Adaptable and resilient in fast-changing environments, responding positively to uncertainty. Excellent collaboration skills with technical and non-technical stakeholders. Proactive in identifying risks, dependencies, and blockers before they escalate. Calm under pressure, maintaining delivery momentum despite shifting priorities. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join us? At Pinewood.AI, you'll be part of a collaborative and supportive product culture where learning, curiosity, and continuous improvement are genuinely valued. You'll work on a broad, modular platform used by automotive retailers every day, giving you exposure to different functional areas of the business and how they connect. You'll learn from experienced Product Managers while developing a strong understanding of complex, real-world workflows, with clear opportunities to grow your product management career as Pinewood.AI continues to scale globally. About Us: Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
About hyperexponential (hx) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry, which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. About the Analytics team Engineering at hx drives every breakthrough that transforms how insurers make billion-dollar decisions. Our Analytics team sits at the cutting edge of this mission, building the data systems that unlock the full value of complex insurance datasets. We're turning raw portfolio data into actionable insights that help underwriters and actuaries make smarter, faster decisions on risks worth billions. As a Senior Backend Engineer in the Analytics team, you'll architect and build the foundational data systems that power next-generation insurance analytics. This is greenfield territory - you'll be designing distributed data solutions from the ground up, creating scalable ingestion pipelines, and building the infrastructure that turns complex insurance data into competitive advantage for our customers. You'll work at the intersection of complex engineering challenges and real business impact, collaborating with sharp product and UX minds to create data-driven experiences that fundamentally change how insurers understand and optimise their risk portfolios. If you love solving hard technical problems while seeing direct customer impact, this is where you'll thrive. What You'll Be Doing Build scalable data systems in Kotlin that enable insurers to ingest, process, and explore complex datasets, turning months of manual analysis into real-time insights that drive billion-dollar risk decisions. Design distributed analytics infrastructure on AWS using Terraform, creating robust, cloud native systems that handle enterprise scale data volumes while maintaining reliability and performance. Deliver customer facing analytics features that transform how users understand and optimise risk modelling, building intuitive interfaces for complex portfolio analytics that were previously impossible. Drive technical innovation in data architecture, piloting emerging technologies and AI/ML approaches that continuously improve the analytics experience and unlock new capabilities for customers. Collaborate across disciplines with Product, UX, and Engineering teams to translate complex business requirements into elegant technical solutions that balance powerful functionality with usability. Elevate system quality through robust architecture decisions, comprehensive testing, and clear documentation that makes complex data systems maintainable and scalable as the team grows. What You'll Need to Have Done Built production backend systems with proven experience as a polyglot engineer, ideally with strong Kotlin skills and the ability to work effectively across multiple languages and tech stacks. Delivered scalable cloud infrastructure using AWS and infrastructure as code tools like Terraform, with hands on experience building distributed systems that handle real world data volumes. Developed data warehousing solutions with hands on experience building ETL pipelines, data modelling, and orchestration workflows using modern tools (e.g., dbt, Airflow, Spark), demonstrating the ability to transform raw data into reliable, performant analytics infrastructure that supports business decision making at scale. Collaborated effectively across teams to deliver features that customers actually use, with evidence of translating business requirements into technical solutions that drive measurable impact. Maintained high code quality standards with a commitment to clean, well documented, maintainable systems and the discipline to build infrastructure that scales with business growth. Demonstrated curiosity about emerging technologies, particularly around data processing, analytics platforms, and AI/ML tools that can enhance developer productivity and unlock new customer value. You're Unlikely To Thrive Here If You prefer working with well established data systems rather than building foundational analytics infrastructure from scratch in a rapidly evolving environment. You're more comfortable focusing on purely technical challenges than understanding the business context and customer impact of the data systems you're building. You're not excited by the complexity that comes with distributed data processing, enterprise scale systems, and the technical depth required for analytics platforms. Reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. Compensation At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. Benefits £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme Additional Perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. Exceptional opportunities for personal development and growth as we build something remarkable together. Interview Process Initial call with our Talent team to kick things off (30 minutes) Manager Interview (60 minutes) Technical Interview - Code Review & AI Pairing (120 minutes) Values Interview (60 minutes) We offer! Our Commitment to Diversity hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. Next Steps: If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
19/05/2026
Full time
About hyperexponential (hx) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry, which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. About the Analytics team Engineering at hx drives every breakthrough that transforms how insurers make billion-dollar decisions. Our Analytics team sits at the cutting edge of this mission, building the data systems that unlock the full value of complex insurance datasets. We're turning raw portfolio data into actionable insights that help underwriters and actuaries make smarter, faster decisions on risks worth billions. As a Senior Backend Engineer in the Analytics team, you'll architect and build the foundational data systems that power next-generation insurance analytics. This is greenfield territory - you'll be designing distributed data solutions from the ground up, creating scalable ingestion pipelines, and building the infrastructure that turns complex insurance data into competitive advantage for our customers. You'll work at the intersection of complex engineering challenges and real business impact, collaborating with sharp product and UX minds to create data-driven experiences that fundamentally change how insurers understand and optimise their risk portfolios. If you love solving hard technical problems while seeing direct customer impact, this is where you'll thrive. What You'll Be Doing Build scalable data systems in Kotlin that enable insurers to ingest, process, and explore complex datasets, turning months of manual analysis into real-time insights that drive billion-dollar risk decisions. Design distributed analytics infrastructure on AWS using Terraform, creating robust, cloud native systems that handle enterprise scale data volumes while maintaining reliability and performance. Deliver customer facing analytics features that transform how users understand and optimise risk modelling, building intuitive interfaces for complex portfolio analytics that were previously impossible. Drive technical innovation in data architecture, piloting emerging technologies and AI/ML approaches that continuously improve the analytics experience and unlock new capabilities for customers. Collaborate across disciplines with Product, UX, and Engineering teams to translate complex business requirements into elegant technical solutions that balance powerful functionality with usability. Elevate system quality through robust architecture decisions, comprehensive testing, and clear documentation that makes complex data systems maintainable and scalable as the team grows. What You'll Need to Have Done Built production backend systems with proven experience as a polyglot engineer, ideally with strong Kotlin skills and the ability to work effectively across multiple languages and tech stacks. Delivered scalable cloud infrastructure using AWS and infrastructure as code tools like Terraform, with hands on experience building distributed systems that handle real world data volumes. Developed data warehousing solutions with hands on experience building ETL pipelines, data modelling, and orchestration workflows using modern tools (e.g., dbt, Airflow, Spark), demonstrating the ability to transform raw data into reliable, performant analytics infrastructure that supports business decision making at scale. Collaborated effectively across teams to deliver features that customers actually use, with evidence of translating business requirements into technical solutions that drive measurable impact. Maintained high code quality standards with a commitment to clean, well documented, maintainable systems and the discipline to build infrastructure that scales with business growth. Demonstrated curiosity about emerging technologies, particularly around data processing, analytics platforms, and AI/ML tools that can enhance developer productivity and unlock new customer value. You're Unlikely To Thrive Here If You prefer working with well established data systems rather than building foundational analytics infrastructure from scratch in a rapidly evolving environment. You're more comfortable focusing on purely technical challenges than understanding the business context and customer impact of the data systems you're building. You're not excited by the complexity that comes with distributed data processing, enterprise scale systems, and the technical depth required for analytics platforms. Reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. Compensation At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. Benefits £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme Additional Perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. Exceptional opportunities for personal development and growth as we build something remarkable together. Interview Process Initial call with our Talent team to kick things off (30 minutes) Manager Interview (60 minutes) Technical Interview - Code Review & AI Pairing (120 minutes) Values Interview (60 minutes) We offer! Our Commitment to Diversity hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. Next Steps: If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
19/05/2026
Full time
Senior Product Manager Location: London (Hybrid) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the role We are seeking an experienced Product Manager - Cross Border to join our product organisation. In this role, you will lead product strategy, discovery, and delivery for capabilities that help merchants navigate complex international sales, starting with supporting their product catalog readiness, through enabling their online checkout experiences to accommodate for unique taxes and compliance aspects, all the way through execution and delivery of the fulfilment phases. You are expected to leverage AI for constant refinement of the various features and flows improving efficiency and value as well as handling user-facing experiences that simplify global selling. You will work cross-functionally with engineering, design, sales, compliance, operations, legal, and GTM teams to define and ship solutions that unlock value for merchants expanding their e-commerce footprint globally. What you'll do Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations. Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets. Who you are Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. Nice to have Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). Prior work in tax/finance, trade compliance, or international logistics software. Familiarity with AI-empowered products or analytics tools. Exposure to products that operate in regulated or multi-jurisdiction environments. Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your Role in our Mission: The Channel Partnerships Manager supports the growth and optimisation of Reward Gateway's channel partnership ecosystem. You will work closely with the Senior Channel Partnerships Manager to execute partner acquisition, enablement, relationship management, and performance improvement across key channel sectors, including Telco, Finance, Insurance, Payroll, HR Tech, and SME distribution partners. Your focus is to ensure our partners are well supported, well informed, and commercially activated to drive qualified leads and revenue for Reward Gateway. As Channel Partnerships Manager, you will: Help open new routes to market through trusted and credible partner brands. Support partners in promoting Reward Gateway solutions to their customers. Contribute to a partnership ecosystem that enhances client value, reach, and adoption. Ensure partners have the tools, training, and content they need to succeed. What's In It For Me? A chance to be part of an extremely well established, stable and high growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package, including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, e books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the "RG Magic" that makes our culture thrive. Our teams work from our Dean Street office two days per week. Key Responsibilities Partner Enablement & Support: Deliver partner onboarding and provide ongoing training, content, and product updates. Ensure partners are fully equipped with one pagers, sales materials, demos, and positioning guidance. Maintain partner documentation and support resources. Campaign & GTM Execution: Assist in planning and executing joint marketing campaigns with partners. Coordinate with Marketing and Sales to support vertical or sector specific initiatives. Track performance of campaigns and identify areas for optimisation. Relationship Management: Act as day to day contact for operational and commercial queries. Build strong working relationships with mid level partner stakeholders. Support quarterly business reviews and performance updates. Partner Performance Analysis: Monitor partner activity, opportunity flow, and engagement. Identify potential issues and elevate to the Senior Channel Partnerships Manager. Produce partner reports, dashboards, and insights to support commercial decisions. Partner Acquisition Support: Conduct research, pre qualification, and pipeline build for potential new partners. Help prepare presentations, proposals, and commercial materials. Support contracting, onboarding, and initial activation processes. Skills Proven experience in partnerships, channel marketing, business development, Client Success, or similar roles. Experience working in B2B or B2B2C environments (Tech, SaaS, HR Tech, Telecoms, Financial Services an advantage). Strong understanding of partner enablement, joint marketing, or commercial operations. Experience working cross functionally in a fast paced environment. Relationship builder: proven ability to create strong partnerships at operational and commercial levels. Organised & structured: track records of managing multiple partners, tasks, and deadlines. Commercially aware: understands the link between partner activity and revenue outcomes. Detail oriented: comfortable producing reports, insights, and partner documentation. Collaborative: works well with Sales, Marketing, Product, and Commercial Excellence. Clear communicator: excellent writing, presentation, and interpersonal skills. The Interview Process Telephone interview with Talent Acquisition Partner First interview with Director of Strategic Partnerships Take home assessment Final interview with Director of Strategic Partnerships and a member of the Strategic Partnerships team At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work! Location: Third Floor, 1 Dean Street, London W1D 3RB, United Kingdom. Position Type: Full Time. Salary: £35,000 - £45,000 per year.
19/05/2026
Full time
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your Role in our Mission: The Channel Partnerships Manager supports the growth and optimisation of Reward Gateway's channel partnership ecosystem. You will work closely with the Senior Channel Partnerships Manager to execute partner acquisition, enablement, relationship management, and performance improvement across key channel sectors, including Telco, Finance, Insurance, Payroll, HR Tech, and SME distribution partners. Your focus is to ensure our partners are well supported, well informed, and commercially activated to drive qualified leads and revenue for Reward Gateway. As Channel Partnerships Manager, you will: Help open new routes to market through trusted and credible partner brands. Support partners in promoting Reward Gateway solutions to their customers. Contribute to a partnership ecosystem that enhances client value, reach, and adoption. Ensure partners have the tools, training, and content they need to succeed. What's In It For Me? A chance to be part of an extremely well established, stable and high growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package, including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, e books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the "RG Magic" that makes our culture thrive. Our teams work from our Dean Street office two days per week. Key Responsibilities Partner Enablement & Support: Deliver partner onboarding and provide ongoing training, content, and product updates. Ensure partners are fully equipped with one pagers, sales materials, demos, and positioning guidance. Maintain partner documentation and support resources. Campaign & GTM Execution: Assist in planning and executing joint marketing campaigns with partners. Coordinate with Marketing and Sales to support vertical or sector specific initiatives. Track performance of campaigns and identify areas for optimisation. Relationship Management: Act as day to day contact for operational and commercial queries. Build strong working relationships with mid level partner stakeholders. Support quarterly business reviews and performance updates. Partner Performance Analysis: Monitor partner activity, opportunity flow, and engagement. Identify potential issues and elevate to the Senior Channel Partnerships Manager. Produce partner reports, dashboards, and insights to support commercial decisions. Partner Acquisition Support: Conduct research, pre qualification, and pipeline build for potential new partners. Help prepare presentations, proposals, and commercial materials. Support contracting, onboarding, and initial activation processes. Skills Proven experience in partnerships, channel marketing, business development, Client Success, or similar roles. Experience working in B2B or B2B2C environments (Tech, SaaS, HR Tech, Telecoms, Financial Services an advantage). Strong understanding of partner enablement, joint marketing, or commercial operations. Experience working cross functionally in a fast paced environment. Relationship builder: proven ability to create strong partnerships at operational and commercial levels. Organised & structured: track records of managing multiple partners, tasks, and deadlines. Commercially aware: understands the link between partner activity and revenue outcomes. Detail oriented: comfortable producing reports, insights, and partner documentation. Collaborative: works well with Sales, Marketing, Product, and Commercial Excellence. Clear communicator: excellent writing, presentation, and interpersonal skills. The Interview Process Telephone interview with Talent Acquisition Partner First interview with Director of Strategic Partnerships Take home assessment Final interview with Director of Strategic Partnerships and a member of the Strategic Partnerships team At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work! Location: Third Floor, 1 Dean Street, London W1D 3RB, United Kingdom. Position Type: Full Time. Salary: £35,000 - £45,000 per year.
Software support manager Customer success focused role Bristol 3 days per week in the office 4 days during training Up to £50k Experience within software environment, MSP, or App support is highly desirable Benefits 25 days holiday plus bank holidays Private Healthcare Incentive Other flexible benefits to choose from I am working with a B2B Technology business in Bristol who are looking for a tech savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use, however you should be somebody that has a good understanding of software, or IT support in a customer facing role. You might be someone that is looking to move from App support, MSP, or SaaS business. Engagement and communication are very important to drive customer success. You will also help to train customers on fault resolution, cascading technical information to noon technical stakeholders and vice versa. You will act as a mid point between software engineers, customers and field engineers to ensure swift resolution to issues. You should be someone who enjoys engaging with customers, and happy to travel to customer sites on occasion when a remote fix cant be found. This will be infrequent but as needed. This could involve travelling abroad at times. Skills required Customer support in a B2B environment Experience with problem solving, or ticket resolution within a software or IT environment. The ability to learn new technologies Dealing with escalated support issues Soft Skills required Excellent stakeholder communication skills Proactive customer success mindset Great at cascading feedback Desirable skills Experience in a highly technical or scientific environment Experience with training, upskilling, or education of customers / colleagues This is an urgent vacancy, if you would like to be considered then please apply quoting reference AR102995. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
19/05/2026
Full time
Software support manager Customer success focused role Bristol 3 days per week in the office 4 days during training Up to £50k Experience within software environment, MSP, or App support is highly desirable Benefits 25 days holiday plus bank holidays Private Healthcare Incentive Other flexible benefits to choose from I am working with a B2B Technology business in Bristol who are looking for a tech savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use, however you should be somebody that has a good understanding of software, or IT support in a customer facing role. You might be someone that is looking to move from App support, MSP, or SaaS business. Engagement and communication are very important to drive customer success. You will also help to train customers on fault resolution, cascading technical information to noon technical stakeholders and vice versa. You will act as a mid point between software engineers, customers and field engineers to ensure swift resolution to issues. You should be someone who enjoys engaging with customers, and happy to travel to customer sites on occasion when a remote fix cant be found. This will be infrequent but as needed. This could involve travelling abroad at times. Skills required Customer support in a B2B environment Experience with problem solving, or ticket resolution within a software or IT environment. The ability to learn new technologies Dealing with escalated support issues Soft Skills required Excellent stakeholder communication skills Proactive customer success mindset Great at cascading feedback Desirable skills Experience in a highly technical or scientific environment Experience with training, upskilling, or education of customers / colleagues This is an urgent vacancy, if you would like to be considered then please apply quoting reference AR102995. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Requirements Extensive software sales experience dealing with large, multi-national organisations A successful track record of leading complex software sales processes at the enterprise level, with senior stakeholders Experience of SAAS solutions is essential Highly developed communication and negotiation skills Self-motivated, with a solution orientated mindset Experience of Tax software and the Corporate Tax & Financial Reporting world would be a distinct advantage What the job involves We're looking for an Account Manager to join our Thomson Reuters Direct Tax Software sales team in the UK Join a sales team that is experiencing organic growth at an unprecedented rate A career as a Account Manager at Thomson Reuters means you'll be able to deliver innovative solutions that impact our customer's business every day The successful candidate will work with our existing portfolio of Tax & trade software solutions Managing a territory covering the UK & Ireland, this is the chance to work on a key priority for Thomson Reuters and be part of a high growth business with the backing of a large corporate organisation Prospect senior Tax professionals and senior financial reporting professionals to build a robust pipeline of qualified opportunities within the UK & Ireland, to meet/exceed the annual quota Actively partner with the client and our internal pre-sales specialists to challenge current thinking and drive revenue growth with unique, strategic propositions Become an expert in demonstrating our sophisticated software solutions, as well as representing the organisation at Trade shows and industry events, throughout the year Accurately forecast sales revenue and analyse your own key performance indicators, trends and results Expectation 80% new logos, 20% retention with upsell and cross well
19/05/2026
Full time
Requirements Extensive software sales experience dealing with large, multi-national organisations A successful track record of leading complex software sales processes at the enterprise level, with senior stakeholders Experience of SAAS solutions is essential Highly developed communication and negotiation skills Self-motivated, with a solution orientated mindset Experience of Tax software and the Corporate Tax & Financial Reporting world would be a distinct advantage What the job involves We're looking for an Account Manager to join our Thomson Reuters Direct Tax Software sales team in the UK Join a sales team that is experiencing organic growth at an unprecedented rate A career as a Account Manager at Thomson Reuters means you'll be able to deliver innovative solutions that impact our customer's business every day The successful candidate will work with our existing portfolio of Tax & trade software solutions Managing a territory covering the UK & Ireland, this is the chance to work on a key priority for Thomson Reuters and be part of a high growth business with the backing of a large corporate organisation Prospect senior Tax professionals and senior financial reporting professionals to build a robust pipeline of qualified opportunities within the UK & Ireland, to meet/exceed the annual quota Actively partner with the client and our internal pre-sales specialists to challenge current thinking and drive revenue growth with unique, strategic propositions Become an expert in demonstrating our sophisticated software solutions, as well as representing the organisation at Trade shows and industry events, throughout the year Accurately forecast sales revenue and analyse your own key performance indicators, trends and results Expectation 80% new logos, 20% retention with upsell and cross well
Requirements Experience: 5+ years of proven experience in business development, partner development, or a customer-facing role within the AWS ecosystem (e.g., at an AWS consulting partner or AWS ProServe) Relationship Management: Proven ability to navigate large, matrixed enterprise organizations and build trusting relationships from end-users to Senior Executives Technical Savvy: Familiarity with Salesforce, AWS services, and the tech-stack of a modern SaaS professional Entrepreneurial Mindset: A proactive self-starter with a high tolerance for ambiguity and the ability to thrive in a fast-paced environment Analytical Capability: Ability to understand complex problems, identify internal process gaps, and find pragmatic solutions as the company scales Admin & Organizational skills: Using task tracking tools methodically, ability to create reports, updates and frameworks to make progress on projects you are running If you are excited by this role, we invite you to apply! Even if your profile doesn't check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning What the job involves We are seeking a results-oriented Strategic Business Development Manager to join our team This role is a pivotal blend of strategic vision and hands on execution, designed to bridge the gap between initial business development and long-term customer success You will be responsible for building and maintaining deep relationships with leading Cloud providers (AWS, Azure, GCP), System Integrators, and technology partners to drive adoption of Cutover's Recover, Respond, and Migrate products Partnerships & Pipeline: Build and grow a strong partner pipeline by identifying key stakeholders across sales and delivery teams, and driving onboarding onto the Cutover platform Revenue Generation: Progress opportunities through the pipeline, ensuring clear next steps and delivery against revenue targets Strategic Initiatives: Launch pilot projects, explore new markets and test new value propositions beyond traditional partner channels Cross-Functional Delivery: Lead high-impact projects, working closely with Product, Marketing and Customer Success to bring new go-to-market ideas to life Process & Enablement: Improve sales and delivery workflows, and scale partner enablement through training and self-serve resources Scalable Enablement: Lead a "train the trainer" approach to empower partners and their end customers. This includes creating training opportunities and developing "automation of enablement" through self-serve portals Collaboration & Growth: Partner with senior leadership to run campaigns and initiatives that grow awareness across the ecosystem Operations: Maintain accurate pipeline tracking in Salesforce and partner systems, ensuring clear reporting and alignment across the business
19/05/2026
Full time
Requirements Experience: 5+ years of proven experience in business development, partner development, or a customer-facing role within the AWS ecosystem (e.g., at an AWS consulting partner or AWS ProServe) Relationship Management: Proven ability to navigate large, matrixed enterprise organizations and build trusting relationships from end-users to Senior Executives Technical Savvy: Familiarity with Salesforce, AWS services, and the tech-stack of a modern SaaS professional Entrepreneurial Mindset: A proactive self-starter with a high tolerance for ambiguity and the ability to thrive in a fast-paced environment Analytical Capability: Ability to understand complex problems, identify internal process gaps, and find pragmatic solutions as the company scales Admin & Organizational skills: Using task tracking tools methodically, ability to create reports, updates and frameworks to make progress on projects you are running If you are excited by this role, we invite you to apply! Even if your profile doesn't check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning What the job involves We are seeking a results-oriented Strategic Business Development Manager to join our team This role is a pivotal blend of strategic vision and hands on execution, designed to bridge the gap between initial business development and long-term customer success You will be responsible for building and maintaining deep relationships with leading Cloud providers (AWS, Azure, GCP), System Integrators, and technology partners to drive adoption of Cutover's Recover, Respond, and Migrate products Partnerships & Pipeline: Build and grow a strong partner pipeline by identifying key stakeholders across sales and delivery teams, and driving onboarding onto the Cutover platform Revenue Generation: Progress opportunities through the pipeline, ensuring clear next steps and delivery against revenue targets Strategic Initiatives: Launch pilot projects, explore new markets and test new value propositions beyond traditional partner channels Cross-Functional Delivery: Lead high-impact projects, working closely with Product, Marketing and Customer Success to bring new go-to-market ideas to life Process & Enablement: Improve sales and delivery workflows, and scale partner enablement through training and self-serve resources Scalable Enablement: Lead a "train the trainer" approach to empower partners and their end customers. This includes creating training opportunities and developing "automation of enablement" through self-serve portals Collaboration & Growth: Partner with senior leadership to run campaigns and initiatives that grow awareness across the ecosystem Operations: Maintain accurate pipeline tracking in Salesforce and partner systems, ensuring clear reporting and alignment across the business
Platform Engineer - AWS/Terraform Global Financial Services organisation Location: New York Salary: $150,000 - $180,000 + benefits + bonus Hybrid: In office 3 days per week Customer Success Manager Monitoring & Observability Financial Services Location: London (Hybrid) Salary: Circa £100,000 + Bonus + Benefits This is a high-impact Customer Success opportunity with a well-established Software Asset Management (SAM) Practitioner - EMEA (Fintech / Banking) Rate: £650-£800 per day Inside IR35 Contract: 6 month Location: London (Hybrid: 2-3 days per week) Job Description: A tier one fin IT Asset Management (ITAM) Practitioner - Hardware & CMDB (Fintech / Banking) Rate: £650-£800 per day Inside IR35 Contract: 6 month Location: London (Hybrid: 2-3 days per week) The Job: A leading Investment Bank Senior Enterprise Sales Financial Markets Observability & Infrastructure Software Location: London / Hybrid Salary: £120k-£140k base x2 OTE uncapped This is a high-growth, PE backed technology platform used b Account Executive AI Infrastructure Financial Services Enterprise SaaS Location: London (Hybrid) Salary: £100,000 - £140,000 base + uncapped commission + equity A high growth AI infrastructure business is hiring an Customer Success - Forward Deployed Engineer (FDE) AI Platform Banking & Enterprise Technology Location: London (Hybrid - Canary Wharf) Salary: £80,000-£100,000 + equity potential A highly backed AI firm ente Product Consultant - (Fintech Payments) Rate: £1,000 - £1,500 per day (Outside IR35) Contract: 6-month initial contract Location: London (remote first policy) We are partnering with a leading, high grow
19/05/2026
Full time
Platform Engineer - AWS/Terraform Global Financial Services organisation Location: New York Salary: $150,000 - $180,000 + benefits + bonus Hybrid: In office 3 days per week Customer Success Manager Monitoring & Observability Financial Services Location: London (Hybrid) Salary: Circa £100,000 + Bonus + Benefits This is a high-impact Customer Success opportunity with a well-established Software Asset Management (SAM) Practitioner - EMEA (Fintech / Banking) Rate: £650-£800 per day Inside IR35 Contract: 6 month Location: London (Hybrid: 2-3 days per week) Job Description: A tier one fin IT Asset Management (ITAM) Practitioner - Hardware & CMDB (Fintech / Banking) Rate: £650-£800 per day Inside IR35 Contract: 6 month Location: London (Hybrid: 2-3 days per week) The Job: A leading Investment Bank Senior Enterprise Sales Financial Markets Observability & Infrastructure Software Location: London / Hybrid Salary: £120k-£140k base x2 OTE uncapped This is a high-growth, PE backed technology platform used b Account Executive AI Infrastructure Financial Services Enterprise SaaS Location: London (Hybrid) Salary: £100,000 - £140,000 base + uncapped commission + equity A high growth AI infrastructure business is hiring an Customer Success - Forward Deployed Engineer (FDE) AI Platform Banking & Enterprise Technology Location: London (Hybrid - Canary Wharf) Salary: £80,000-£100,000 + equity potential A highly backed AI firm ente Product Consultant - (Fintech Payments) Rate: £1,000 - £1,500 per day (Outside IR35) Contract: 6-month initial contract Location: London (remote first policy) We are partnering with a leading, high grow
Requirements 2+ years of B2B sales experience, ideally in SaaS Proven track record of consistent customer engagement and high client satisfaction A challenger mindset: you know how to push thinking while keeping empathy front and centre Strong analytical and creative problem-solving skills An active listener who builds trust quickly with decision-makers and stakeholders at all levels Commercially sharp, with solid knowledge of SaaS metrics and GDR targets Beginning to find new ways to drive value from relationships, connecting advocates to new partners, spotting opportunities others miss Previous success in a B2B sales role with phone-based customer engagement You love numbers and are motivated by hitting Gross Dollar Retention targets Strong business acumen and the ability to manage portfolio health across adoption, opportunity, risk, and advocacy Innovative, collaborative, and a genuine team player High emotional intelligence, you read the room and adapt accordingly Self-motivated with a consistently high activity level Ambitious to grow your career within a sales organisation What the job involves As our Account Manager, you'll be the link between our valued partners and Dext, managing your own portfolio, prioritising effectively, and building the kind of relationships that drive long-term success Act as the primary point of contact for all client concerns and needs Build and strengthen long-term partnerships across your portfolio Introduce new, additional, and premium products tailored to each partner's needs and pain-points Maintain accurate client records, tracking contract updates and renewals Use our passive account management (PAM) tools and market awareness to prospect and forecast selling opportunities Develop a deep understanding of Dext's product suite to maximise upsell and cross-sell activity Drive growth in monthly recurring revenue and average invoice value Collaborate with internal teams to deliver a seamless buying and deployment experience Build a successful buyer journey that mitigates churn, contraction, and cancellation
19/05/2026
Full time
Requirements 2+ years of B2B sales experience, ideally in SaaS Proven track record of consistent customer engagement and high client satisfaction A challenger mindset: you know how to push thinking while keeping empathy front and centre Strong analytical and creative problem-solving skills An active listener who builds trust quickly with decision-makers and stakeholders at all levels Commercially sharp, with solid knowledge of SaaS metrics and GDR targets Beginning to find new ways to drive value from relationships, connecting advocates to new partners, spotting opportunities others miss Previous success in a B2B sales role with phone-based customer engagement You love numbers and are motivated by hitting Gross Dollar Retention targets Strong business acumen and the ability to manage portfolio health across adoption, opportunity, risk, and advocacy Innovative, collaborative, and a genuine team player High emotional intelligence, you read the room and adapt accordingly Self-motivated with a consistently high activity level Ambitious to grow your career within a sales organisation What the job involves As our Account Manager, you'll be the link between our valued partners and Dext, managing your own portfolio, prioritising effectively, and building the kind of relationships that drive long-term success Act as the primary point of contact for all client concerns and needs Build and strengthen long-term partnerships across your portfolio Introduce new, additional, and premium products tailored to each partner's needs and pain-points Maintain accurate client records, tracking contract updates and renewals Use our passive account management (PAM) tools and market awareness to prospect and forecast selling opportunities Develop a deep understanding of Dext's product suite to maximise upsell and cross-sell activity Drive growth in monthly recurring revenue and average invoice value Collaborate with internal teams to deliver a seamless buying and deployment experience Build a successful buyer journey that mitigates churn, contraction, and cancellation
Overview Location UK Job Type Permanent This is a hands-on commercial role focused on driving MRR by acquiring new clients and maximising retention, expansion, and satisfaction within your portfolio. You will lead the full sales cycle from initial outreach and discovery through to closing and remain involved to ensure long-term success, upselling, and renewals. We are seeking a proven Cyber Security sales professional who is confident in both winning new business and strengthening existing client relationships, with a passion for platform-based sales and long-term customer value. Responsibilities Driving new business wins (full sales cycle, outreach close) Growing recurring revenue through upsell & renewals Owning a portfolio of accounts, keeping retention sky-high Delivering engaging demos & proposals that land Qualifications Cyber Security / SaaS / MSSP / MSP background Proven track record of smashing targets & growing accounts Strong communicator who loves building long-term relationships Competitive base salary with uncapped commission on both new business and account growth Budget for professional development, including platform sales training, industry events, and certifications Quarterly offsite social events and team development days Contact Seb Pana - UK (0)
19/05/2026
Full time
Overview Location UK Job Type Permanent This is a hands-on commercial role focused on driving MRR by acquiring new clients and maximising retention, expansion, and satisfaction within your portfolio. You will lead the full sales cycle from initial outreach and discovery through to closing and remain involved to ensure long-term success, upselling, and renewals. We are seeking a proven Cyber Security sales professional who is confident in both winning new business and strengthening existing client relationships, with a passion for platform-based sales and long-term customer value. Responsibilities Driving new business wins (full sales cycle, outreach close) Growing recurring revenue through upsell & renewals Owning a portfolio of accounts, keeping retention sky-high Delivering engaging demos & proposals that land Qualifications Cyber Security / SaaS / MSSP / MSP background Proven track record of smashing targets & growing accounts Strong communicator who loves building long-term relationships Competitive base salary with uncapped commission on both new business and account growth Budget for professional development, including platform sales training, industry events, and certifications Quarterly offsite social events and team development days Contact Seb Pana - UK (0)
Requirements This role requires more than technical troubleshooting - it calls for strong stakeholder management, cross-functional communication, and the ability to move between hands on technical work and strategic, high impact initiatives If you're someone who thrives in a fast changing environment, knows how to build trust with technical and business teams, and can identify and drive areas of opportunity - we'd love to meet you 4-5 years of experience in technical support or similar roles (SaaS/B2B preferred) Strong troubleshooting skills and critical thinking Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non technical audiences Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations Strong data driven mindset - able to explore, analyze, and present insights to guide decisions; SQL, Redash Proven ability to work with a wide range of stakeholders - including R&D, Product, Account Managers, Customer Success, Implementation, and Ops - with excellent interpersonal and communication skills Comfortable with fast context switching, managing escalations while also contributing to strategic initiatives Experience with process building and improvement to support operational efficiency High ownership mentality, proactive attitude, and ability to work independently while collaborating closely with others What the job involves We're looking for a passionate and highly skilled R&D Technical Support (RTS) to join our Customer Experience (CX) organization in London RTS is the highest level of technical support at Our RTSs act as the bridge between our customer facing teams and R&D, owning complex product domains, solving deep technical problems, and driving long term impact through collaboration, data, and expertise As an RTS, you'll be the go to technical expert for a specific domain within the platform. You'll own escalated cases from our support teams, collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems Become a subject matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with deep product understanding and tight collaboration with the relevant R&D squad Collaborate cross functionally with a wide range of stakeholders - including R&D, Product, Account Managers, CSMs, Implementation Consultants, Ops, and Data teams - adapting your communication style and focus to match the audience Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience Shift seamlessly between urgent escalations and long term strategic work, using judgment to focus your efforts where they'll have the most impact Analyze data to detect trends, discover root causes, and support decision making around product fixes or support enablement Create and maintain documentation, build training materials, and enable lower tier support teams to handle more technically complex cases independently Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations Own and improve internal processes around escalations, bug management, and communication between technical and customer facing teams
19/05/2026
Full time
Requirements This role requires more than technical troubleshooting - it calls for strong stakeholder management, cross-functional communication, and the ability to move between hands on technical work and strategic, high impact initiatives If you're someone who thrives in a fast changing environment, knows how to build trust with technical and business teams, and can identify and drive areas of opportunity - we'd love to meet you 4-5 years of experience in technical support or similar roles (SaaS/B2B preferred) Strong troubleshooting skills and critical thinking Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non technical audiences Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations Strong data driven mindset - able to explore, analyze, and present insights to guide decisions; SQL, Redash Proven ability to work with a wide range of stakeholders - including R&D, Product, Account Managers, Customer Success, Implementation, and Ops - with excellent interpersonal and communication skills Comfortable with fast context switching, managing escalations while also contributing to strategic initiatives Experience with process building and improvement to support operational efficiency High ownership mentality, proactive attitude, and ability to work independently while collaborating closely with others What the job involves We're looking for a passionate and highly skilled R&D Technical Support (RTS) to join our Customer Experience (CX) organization in London RTS is the highest level of technical support at Our RTSs act as the bridge between our customer facing teams and R&D, owning complex product domains, solving deep technical problems, and driving long term impact through collaboration, data, and expertise As an RTS, you'll be the go to technical expert for a specific domain within the platform. You'll own escalated cases from our support teams, collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems Become a subject matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with deep product understanding and tight collaboration with the relevant R&D squad Collaborate cross functionally with a wide range of stakeholders - including R&D, Product, Account Managers, CSMs, Implementation Consultants, Ops, and Data teams - adapting your communication style and focus to match the audience Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience Shift seamlessly between urgent escalations and long term strategic work, using judgment to focus your efforts where they'll have the most impact Analyze data to detect trends, discover root causes, and support decision making around product fixes or support enablement Create and maintain documentation, build training materials, and enable lower tier support teams to handle more technically complex cases independently Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations Own and improve internal processes around escalations, bug management, and communication between technical and customer facing teams
Requirements 4+ years of experience in a customer-facing role supporting a technical product or service. Implementation management and SaaS experience are preferred Experience working with SQL, APIs and integrations You enjoy working with customers: You have high empathy and a unique ability to understand customer needs. You enjoy developing relationships and can collaborate effectively with a wide range of stakeholders - across C-level execs, leaders in WFM, and engineers You are curious and you lean technical: While not a developer yourself, you enjoy digging into available data (including internal databases) on how a product works and have dabbled in parsing code or writing SQL to get things done. You are comfortable picking up new technical skills when they will help unblock you. You work well internally with Engineers to build new features and functionality for Enterprise customers You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You can break a project or goal down into smaller tasks or pieces You don't give up and you have a track record for getting things done: You have the grit, determination, and tenacity needed to push through roadblocks within highly unstructured environments. You know how to juggle competing priorities and drive towards outcomes. You're great at keeping everyone up to date You have a growth mindset: You're not afraid to try things you've not done before and fail. You thrive on feedback You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's What the job involves We're looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers As an early member of our Solutions Team, you'll help shape our implementation processes as we scale - from customer project management to technical setup, you'll drive revenue conversion, retention, and satisfaction among our customers You'll use your learnings from engaging with customers to formalize implementation best practices, help improve our product, and iterate on our operational processes as we scale Build customer relationship and guide technical implementation projects across all customer segments, with a focus on mid-market and enterprise Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams Develop and refine implementation best practices based on your product expertise Improve internal efficiencies and overall customer experience during implementation Work together cross-functionally with Sales and Customer Success to get customers live Drive the product roadmap by acting as a liaison between our customers and the product org Set the tone for how we better engage our customers and ultimately help our customers see more value
19/05/2026
Full time
Requirements 4+ years of experience in a customer-facing role supporting a technical product or service. Implementation management and SaaS experience are preferred Experience working with SQL, APIs and integrations You enjoy working with customers: You have high empathy and a unique ability to understand customer needs. You enjoy developing relationships and can collaborate effectively with a wide range of stakeholders - across C-level execs, leaders in WFM, and engineers You are curious and you lean technical: While not a developer yourself, you enjoy digging into available data (including internal databases) on how a product works and have dabbled in parsing code or writing SQL to get things done. You are comfortable picking up new technical skills when they will help unblock you. You work well internally with Engineers to build new features and functionality for Enterprise customers You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You can break a project or goal down into smaller tasks or pieces You don't give up and you have a track record for getting things done: You have the grit, determination, and tenacity needed to push through roadblocks within highly unstructured environments. You know how to juggle competing priorities and drive towards outcomes. You're great at keeping everyone up to date You have a growth mindset: You're not afraid to try things you've not done before and fail. You thrive on feedback You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's What the job involves We're looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers As an early member of our Solutions Team, you'll help shape our implementation processes as we scale - from customer project management to technical setup, you'll drive revenue conversion, retention, and satisfaction among our customers You'll use your learnings from engaging with customers to formalize implementation best practices, help improve our product, and iterate on our operational processes as we scale Build customer relationship and guide technical implementation projects across all customer segments, with a focus on mid-market and enterprise Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams Develop and refine implementation best practices based on your product expertise Improve internal efficiencies and overall customer experience during implementation Work together cross-functionally with Sales and Customer Success to get customers live Drive the product roadmap by acting as a liaison between our customers and the product org Set the tone for how we better engage our customers and ultimately help our customers see more value
Overview Role: Enjoying success after success, this is a great opportunity to join a rapidly growing and established software organisation that specialises in providing CAD/CAM and BIM solutions to companies across the UK and Europe. This role involves selling its portfolio of CAD and BIM software and services into the manufacturing sector, targeting new logos and existing customers across the South of the UK (mainly the Southeast/Home Counties). The ideal candidate will be driven, confident, consultative and solution sales oriented with experience selling software. It would be a bonus if you have sold similar solutions previously or have exposure to/have an interest in manufacturing. Our client offers security, progression opportunities and the potential to earn great money as they reward heavily on good performance. Responsibilities Sell the portfolio of CAD and BIM software and services into the manufacturing sector. Develop new business and grow existing accounts across the South of the UK (primarily Southeast/Home Counties). Engage with customers using a consultative, solution-led sales approach. Qualifications Candidate Skills Required: - Proven track record of new business wins and account development - Experience in selling SAAS/software solutions - A minimum of 2-3 years IT sales experience Candidate Skills Beneficial Degree educated Sold into the manufacturing or engineering sectors Sold CAD or BIM solutions A stable career record Benefits Security, progression opportunities and the potential to earn great money as rewards are linked to performance.
19/05/2026
Full time
Overview Role: Enjoying success after success, this is a great opportunity to join a rapidly growing and established software organisation that specialises in providing CAD/CAM and BIM solutions to companies across the UK and Europe. This role involves selling its portfolio of CAD and BIM software and services into the manufacturing sector, targeting new logos and existing customers across the South of the UK (mainly the Southeast/Home Counties). The ideal candidate will be driven, confident, consultative and solution sales oriented with experience selling software. It would be a bonus if you have sold similar solutions previously or have exposure to/have an interest in manufacturing. Our client offers security, progression opportunities and the potential to earn great money as they reward heavily on good performance. Responsibilities Sell the portfolio of CAD and BIM software and services into the manufacturing sector. Develop new business and grow existing accounts across the South of the UK (primarily Southeast/Home Counties). Engage with customers using a consultative, solution-led sales approach. Qualifications Candidate Skills Required: - Proven track record of new business wins and account development - Experience in selling SAAS/software solutions - A minimum of 2-3 years IT sales experience Candidate Skills Beneficial Degree educated Sold into the manufacturing or engineering sectors Sold CAD or BIM solutions A stable career record Benefits Security, progression opportunities and the potential to earn great money as rewards are linked to performance.
Solutions SpecialistApplylocations: Reading Officetime type: Full timeposted on: Posted 28 Days Agojob requisition id: JR101893 Job Context The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross-functional collaboration. The role generates cross-sell opportunities, supports Account Managers in expansion deals and helps customers realise additional value across the Simpro Group product portfolio. Location: Reading (RG1), on-site. What You'll Do Help drive the successful adoption and expansion of Simpro Group products within our customer base, working across teams to provide technical knowledge, product demonstrations, and direct outbound engagement to accelerate cross-sell revenue. Serve as a product expert, bridging the gap between Simpro Group product offerings and the specific needs of our clients to adopt and scale additional solutions. Work directly with leadership and cross-functional teams to drive customer adoption through direct outbound activity into non-managed accounts and deal support for Account Managers pursuing expansion opportunities. Conduct consistent outbound engagement into non-managed customer accounts to generate cross-sell pipeline opportunities and drive adoption of additional Simpro Group products. Carry and achieve a defined expansion revenue or pipeline quota through cross-sell and product adoption within the existing customer base. Demonstrate and present Simpro Group products to customers, translating technical features into business benefits aligned with customer needs. Support Account Managers by handling product demonstrations and technical conversations once an expansion opportunity has been created. Understand and articulate how Simpro Group products integrate with each other and with the customer's existing platform to deliver additional value. Address technical questions and concerns raised by customers as they evaluate adding new Simpro Group products or features. Gain and maintain deep product knowledge across Simpro Group's portfolio, including new products and acquisitions as they are released. Gather feedback from customers and share insights with the product development team to influence product enhancements and roadmap priorities. Stay current with industry trends and competitive offerings to effectively position Simpro Group products in customer conversations. What You'll Bring Proven experience in a technical sales-support or sales engineering role within the SaaS industry. Experience in Field Service Management, Payments, or adjacent vertical software markets required. Strong understanding of SaaS products, cloud computing, and enterprise software solutions. Demonstrated ability to conduct high-volume outbound activity and manage a structured daily dial cadence. Excellent communication skills with the ability to understand and articulate complex technical concepts to non-technical audiences - internally and externally. Demonstrated ability to engage and maintain strong customer relationships, leveraged to drive action and solve customer problems. Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement. Proven ability to work cross-functionally and drive alignment across diverse stakeholders What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
19/05/2026
Full time
Solutions SpecialistApplylocations: Reading Officetime type: Full timeposted on: Posted 28 Days Agojob requisition id: JR101893 Job Context The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross-functional collaboration. The role generates cross-sell opportunities, supports Account Managers in expansion deals and helps customers realise additional value across the Simpro Group product portfolio. Location: Reading (RG1), on-site. What You'll Do Help drive the successful adoption and expansion of Simpro Group products within our customer base, working across teams to provide technical knowledge, product demonstrations, and direct outbound engagement to accelerate cross-sell revenue. Serve as a product expert, bridging the gap between Simpro Group product offerings and the specific needs of our clients to adopt and scale additional solutions. Work directly with leadership and cross-functional teams to drive customer adoption through direct outbound activity into non-managed accounts and deal support for Account Managers pursuing expansion opportunities. Conduct consistent outbound engagement into non-managed customer accounts to generate cross-sell pipeline opportunities and drive adoption of additional Simpro Group products. Carry and achieve a defined expansion revenue or pipeline quota through cross-sell and product adoption within the existing customer base. Demonstrate and present Simpro Group products to customers, translating technical features into business benefits aligned with customer needs. Support Account Managers by handling product demonstrations and technical conversations once an expansion opportunity has been created. Understand and articulate how Simpro Group products integrate with each other and with the customer's existing platform to deliver additional value. Address technical questions and concerns raised by customers as they evaluate adding new Simpro Group products or features. Gain and maintain deep product knowledge across Simpro Group's portfolio, including new products and acquisitions as they are released. Gather feedback from customers and share insights with the product development team to influence product enhancements and roadmap priorities. Stay current with industry trends and competitive offerings to effectively position Simpro Group products in customer conversations. What You'll Bring Proven experience in a technical sales-support or sales engineering role within the SaaS industry. Experience in Field Service Management, Payments, or adjacent vertical software markets required. Strong understanding of SaaS products, cloud computing, and enterprise software solutions. Demonstrated ability to conduct high-volume outbound activity and manage a structured daily dial cadence. Excellent communication skills with the ability to understand and articulate complex technical concepts to non-technical audiences - internally and externally. Demonstrated ability to engage and maintain strong customer relationships, leveraged to drive action and solve customer problems. Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement. Proven ability to work cross-functionally and drive alignment across diverse stakeholders What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You've probably already seen us in action-we're trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few. With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey! Role Overview We're looking for a Senior Business Development Manager who thrives on winning new business at the very top end of retail and hospitality (QSR). You'll be responsible for securing large-scale roll-outs, leading multi-million-pound deals, and building trusted relationships with stakeholders from the shop floor to the boardroom. This is your chance to join a high-growth, market-leading business where your impact will be felt across the UK retail landscape. Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. What we're looking for 5+ years' experience closing high-value, multi-million-pound deals with major retail brands. A proven negotiator, skilled at protecting business value and handling complex contracts. Comfortable working with senior management and C-suite contacts. Knowledge of Tier 1 retail technology and the wider marketplace. Exceptional prospecting, networking, and C-level presentation skills. Strong pipeline management and forecasting skills, ideally using HubSpot. Bonus points if you have Experience selling smart technology into retail. A background in hardware and SaaS sales. Experience selling into QSR or major Quick Service Restaurant brands. Who you are Ambitious, hungry, and motivated by success. Personable, trustworthy, and able to build relationships that last. A true team player who also knows how to deliver as an individual contributor. What you'll do Win new roll-outs with Tier 1 retailers and QSRs delivering against ambitious sales targets. Build strong and lasting relationships with stakeholders across operational, management, and executive levels. Develop a high-quality pipeline from scratch and manage it end-to-end, forecasting accurately up to 18 months ahead. Lead confident contract negotiations, working closely with our Head of Sales and legal team to protect VoCoVo's interests. Deliver engaging presentations that bring the VoCoVo story to life. Collaborate with colleagues across the business to maximise impact at every stage of the sales cycle. Drive consistent opportunity creation with the support of our lead generation team, ensuring future growth into 2026 and beyond. What success looks like 0-3 months: Getting to grips with VoCoVo, our products, and our customers, while starting prospecting. 3-12 months: Building a strong, qualified pipeline with clear opportunities. 12 months+: Consistently growing the pipeline and delivering large-scale roll-outs. Salary Salary range: £65,000 - £78,000 plus uncapped commission Benefits 25 Days Holiday + Bank Holidays (increases with years of service) Option to buy or sell 5 days holiday each year Sick Pay - 8 weeks full pay, 4 weeks half pay Life Assurance - (4 times basic pay) Private Medical Insurance Employee Assistance Programmes (EAP) Cycle2Work Scheme Electric car green salary sacrifice scheme Enhanced Maternity & Paternity package Child Care Scheme Training & development opportunities Company organised events Pension (Royal London Group) 5% employer contribution matched Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones Diversity and Inclusion At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage. Company Values VALUED: Our colleagues, customers, and stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity ONE TEAM: Collaboration of all for VoCoVo's happiness and success INNOVATION: Our products are constantly evolving to tackle the pain points of retailers across the globe CUSTOMER FOCUSED: Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations EMPOWERED: Our people are empowered to do the right thing and make decisions without loads of red tape If you feel this could be the right fit, apply now!
19/05/2026
Full time
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You've probably already seen us in action-we're trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few. With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey! Role Overview We're looking for a Senior Business Development Manager who thrives on winning new business at the very top end of retail and hospitality (QSR). You'll be responsible for securing large-scale roll-outs, leading multi-million-pound deals, and building trusted relationships with stakeholders from the shop floor to the boardroom. This is your chance to join a high-growth, market-leading business where your impact will be felt across the UK retail landscape. Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. What we're looking for 5+ years' experience closing high-value, multi-million-pound deals with major retail brands. A proven negotiator, skilled at protecting business value and handling complex contracts. Comfortable working with senior management and C-suite contacts. Knowledge of Tier 1 retail technology and the wider marketplace. Exceptional prospecting, networking, and C-level presentation skills. Strong pipeline management and forecasting skills, ideally using HubSpot. Bonus points if you have Experience selling smart technology into retail. A background in hardware and SaaS sales. Experience selling into QSR or major Quick Service Restaurant brands. Who you are Ambitious, hungry, and motivated by success. Personable, trustworthy, and able to build relationships that last. A true team player who also knows how to deliver as an individual contributor. What you'll do Win new roll-outs with Tier 1 retailers and QSRs delivering against ambitious sales targets. Build strong and lasting relationships with stakeholders across operational, management, and executive levels. Develop a high-quality pipeline from scratch and manage it end-to-end, forecasting accurately up to 18 months ahead. Lead confident contract negotiations, working closely with our Head of Sales and legal team to protect VoCoVo's interests. Deliver engaging presentations that bring the VoCoVo story to life. Collaborate with colleagues across the business to maximise impact at every stage of the sales cycle. Drive consistent opportunity creation with the support of our lead generation team, ensuring future growth into 2026 and beyond. What success looks like 0-3 months: Getting to grips with VoCoVo, our products, and our customers, while starting prospecting. 3-12 months: Building a strong, qualified pipeline with clear opportunities. 12 months+: Consistently growing the pipeline and delivering large-scale roll-outs. Salary Salary range: £65,000 - £78,000 plus uncapped commission Benefits 25 Days Holiday + Bank Holidays (increases with years of service) Option to buy or sell 5 days holiday each year Sick Pay - 8 weeks full pay, 4 weeks half pay Life Assurance - (4 times basic pay) Private Medical Insurance Employee Assistance Programmes (EAP) Cycle2Work Scheme Electric car green salary sacrifice scheme Enhanced Maternity & Paternity package Child Care Scheme Training & development opportunities Company organised events Pension (Royal London Group) 5% employer contribution matched Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones Diversity and Inclusion At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage. Company Values VALUED: Our colleagues, customers, and stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity ONE TEAM: Collaboration of all for VoCoVo's happiness and success INNOVATION: Our products are constantly evolving to tackle the pain points of retailers across the globe CUSTOMER FOCUSED: Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations EMPOWERED: Our people are empowered to do the right thing and make decisions without loads of red tape If you feel this could be the right fit, apply now!
Requirements You should be an experienced Delivery Manager with a successful track record: Able to manage the end-to-end delivery of digital/technology products using Agile methodologies across cross-functional product teams Strong understanding of product development process and software development life cycle Comfortable switching between team-level detail and executive-level overviews Excellent communication and stakeholder management skills Strong coaching abilities to empower teams and colleagues to reach their full potential Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Able to draw on experience to apply the right approach in the right context Comfortable with uncertainty and adept at bringing people along on a change journey Worked in scaling a high-growth SaaS business Apply customer centricity in the way that you work We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you What the job involves You'll be working within our delivery management function The delivery management organisation's mission is to: Shepherd: Guide Product and Tech delivery management practices within the teams you are supporting Simplify: internal reporting & risks to drive action Standardise: process and practice to drive consistency across Product and Tech Serve: alongside our Product and Tech partners to drive development forward in the organisation at pace Be Neutral: provide objective, internally facing data and insights on how things are going to drive action by appropriate owners We are seeking a dynamic and experienced Delivery Manager to lead and ensure the timely and successful delivery of our product and technology roadmaps The ideal candidate will excel at managing capacity plans, boosting organisational effectiveness, and maintaining clear and transparent reporting You will partner closely with our Client Delivery team to align deliverables with client expectations and enable our teams to focus on their core strengths Drive Roadmap Delivery Success: Oversee the execution of Product & Tech roadmaps to ensure timely and successful delivery Manage and optimise capacity plans to meet Client deadlines and business goals, ensuring teams are aware of the outcome they are trying to achieve and how to measure it Track and report on initiatives milestones and deliverables Identify, manage, and resolve dependencies across teams to ensure smooth progress and prevent delays Ensure Transparent Reporting: Maintain clear and transparent reporting mechanisms for delivery status and risks Develop and implement effective risk mitigation strategies Communicate initiative statuses and risks to stakeholders in a timely manner Align with Client Expectations: Collaborate with the Client Delivery team to ensure deliverables meet client capabilities, support needs, and timelines Ensure that client feedback is integrated into the delivery process Clarity on Teams' Effort Distribution: Provide clear and detailed insights into team contributions to overall business goals Ensure that team efforts are aligned with strategic priorities Facilitate data-driven decisions by ensuring delivery information reaches the right stakeholders, and maintain a strong effort-to-value ratio in your area Boost Organisational Effectiveness: Establish and refine ways of working to foster a scalable and adaptable Product & Tech organisation Implement Agile & Lean processes and tools that enhance efficiency and productivity Act as a change driver and promote a culture of continuous improvement and learning Enable Product and Tech to Focus on their Core Strengths: Eliminate barriers hindering Product teams from dedicating time to innovation and strategic planning Allow Engineering teams to concentrate on technical excellence and execution
19/05/2026
Full time
Requirements You should be an experienced Delivery Manager with a successful track record: Able to manage the end-to-end delivery of digital/technology products using Agile methodologies across cross-functional product teams Strong understanding of product development process and software development life cycle Comfortable switching between team-level detail and executive-level overviews Excellent communication and stakeholder management skills Strong coaching abilities to empower teams and colleagues to reach their full potential Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Able to draw on experience to apply the right approach in the right context Comfortable with uncertainty and adept at bringing people along on a change journey Worked in scaling a high-growth SaaS business Apply customer centricity in the way that you work We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you What the job involves You'll be working within our delivery management function The delivery management organisation's mission is to: Shepherd: Guide Product and Tech delivery management practices within the teams you are supporting Simplify: internal reporting & risks to drive action Standardise: process and practice to drive consistency across Product and Tech Serve: alongside our Product and Tech partners to drive development forward in the organisation at pace Be Neutral: provide objective, internally facing data and insights on how things are going to drive action by appropriate owners We are seeking a dynamic and experienced Delivery Manager to lead and ensure the timely and successful delivery of our product and technology roadmaps The ideal candidate will excel at managing capacity plans, boosting organisational effectiveness, and maintaining clear and transparent reporting You will partner closely with our Client Delivery team to align deliverables with client expectations and enable our teams to focus on their core strengths Drive Roadmap Delivery Success: Oversee the execution of Product & Tech roadmaps to ensure timely and successful delivery Manage and optimise capacity plans to meet Client deadlines and business goals, ensuring teams are aware of the outcome they are trying to achieve and how to measure it Track and report on initiatives milestones and deliverables Identify, manage, and resolve dependencies across teams to ensure smooth progress and prevent delays Ensure Transparent Reporting: Maintain clear and transparent reporting mechanisms for delivery status and risks Develop and implement effective risk mitigation strategies Communicate initiative statuses and risks to stakeholders in a timely manner Align with Client Expectations: Collaborate with the Client Delivery team to ensure deliverables meet client capabilities, support needs, and timelines Ensure that client feedback is integrated into the delivery process Clarity on Teams' Effort Distribution: Provide clear and detailed insights into team contributions to overall business goals Ensure that team efforts are aligned with strategic priorities Facilitate data-driven decisions by ensuring delivery information reaches the right stakeholders, and maintain a strong effort-to-value ratio in your area Boost Organisational Effectiveness: Establish and refine ways of working to foster a scalable and adaptable Product & Tech organisation Implement Agile & Lean processes and tools that enhance efficiency and productivity Act as a change driver and promote a culture of continuous improvement and learning Enable Product and Tech to Focus on their Core Strengths: Eliminate barriers hindering Product teams from dedicating time to innovation and strategic planning Allow Engineering teams to concentrate on technical excellence and execution
Our mission is to use data and AI to make payments free for businesses, so that everyone wins. By removing payment fees and passing savings back to customers, we are disrupting the payments industry while helping businesses increase sales and loyalty. With Buy Now, Pay Later (BNPL) free for merchants and 0% card payment processing, Super gives businesses a powerful way to reduce costs, grow sales, and reward customers. Already trusted by thousands of businesses and more than 4 million customers, Super is growing fast, supported by leading investors including Accel, Union Square Ventures and LocalGlobe, and led by Samir Desai, founder and former CEO of Funding Circle. Our Values Customer obsessed: We only succeed when our customers do. Move fast: Build, test and improve quickly. Progress matters more than perfection. Own it: Be accountable, solve problems, and make it happen. Be open: Act with honesty and respect. Transparency builds trust. Win together: Collaboration beats ego every time. UX Designer At Super Payments, we believe exceptional Product Design is a deeply collaborative, end to end process. We are looking for a holistic, T shaped Product Designer who is as comfortable consuming user research as they are translating those insights into slick, highly usable experiences. You will sit at the intersection of user needs, business goals, and technical feasibility. We value high impact, systems based design. Your ability to leverage and evolve our existing design system to architect an elegant new interaction, streamline an onboarding flow, or test a meaningful copy update is what will drive your success here. To guide your design decisions, you'll be surrounded by a close knit, cross functional squad: fantastic developers, a dedicated data team, smart product managers, fellow designers, and most importantly real customers. You will own the experience of your workstream, tracking conversion and engagement metrics to ensure our customers are easily navigating our product. We are a customer obsessed team where user research is the bedrock of our product strategy. We don't rely on hunches; we validate our hypotheses to ensure our designs genuinely enrich our customers' experiences and drive measurable product success. We actively encourage you to pitch bold ideas, take calculated design risks, and test radical new paradigms to see what truly resonates with our users. You will be responsible for: End to End Ownership: Leading design initiatives for your workstream, driving features from initial problem definition to scaled rollout and optimization. Prototyping & Iteration: Taking concepts from rough wireframes to high fidelity, interactive prototypes for rapid user testing and stakeholder alignment. Calculated Experimentation and Optimisation: Challenging the status quo by pitching and prototyping bold, innovative ideas. We want you to take design risks and validate those big swings through testing and user feedback. Data Informed Design: Conducting research and partnering closely with our data team to generate, consume, and translate qualitative feedback and quantitative metrics into actionable product improvements. Solving Complex Problems: Navigating financial UX challenges by balancing usability, accessibility, and cognitive load with business conversion goals. Systems Thinking: Leveraging and actively contributing to our existing design system to architect elegant flows and ensure efficient, consistent handoffs for development. Cross Functional Collaboration: Working hand in hand with Product Managers to help shape the roadmap, and clearly rationalise design decisions to Engineering to ensure the shipped product matches your vision. Market Awareness: Keeping a pulse on the fintech landscape, competitor products, and emerging interaction patterns to ensure our experiences remain modern, intuitive, and deeply trusted by our users. Requirements and skills: Experience: Proven experience as a Product Designer (or a UX Designer with a strong track record of end to end product delivery). Core Capabilities: A deep understanding of interaction design, information architecture, and how to apply them to complex, highly transactional web and mobile applications. Tooling & DesignOps: Expertise in modern product design workflows. We love Figma, Protopie, and Dovetail, but we highly value your ability to adapt, utilise emerging AI tools, and introduce us to new DesignOps efficiencies. Communication: Exceptional communication and storytelling skills. You can confidently articulate the "why" behind your design decisions to business stakeholders, developers, and fellow designers. Domain Knowledge: Experience navigating the unique user trust and friction challenges of fintech, banking, or complex SaaS products is a massive plus, especially with international markets (EUR/US), but not essential. The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated. Our Benefits TaxadvantageShareOptions Flexibleworkingmodel Workfromhomesetup Super Payments is an equal opportunity employer, embracing diversity in all its forms and fostering an inclusive environment. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, neurodiversity status, pregnancy or trade union membership. Please let us know if you require any reasonable adjustments at any point during the application and/or recruitment process.
19/05/2026
Full time
Our mission is to use data and AI to make payments free for businesses, so that everyone wins. By removing payment fees and passing savings back to customers, we are disrupting the payments industry while helping businesses increase sales and loyalty. With Buy Now, Pay Later (BNPL) free for merchants and 0% card payment processing, Super gives businesses a powerful way to reduce costs, grow sales, and reward customers. Already trusted by thousands of businesses and more than 4 million customers, Super is growing fast, supported by leading investors including Accel, Union Square Ventures and LocalGlobe, and led by Samir Desai, founder and former CEO of Funding Circle. Our Values Customer obsessed: We only succeed when our customers do. Move fast: Build, test and improve quickly. Progress matters more than perfection. Own it: Be accountable, solve problems, and make it happen. Be open: Act with honesty and respect. Transparency builds trust. Win together: Collaboration beats ego every time. UX Designer At Super Payments, we believe exceptional Product Design is a deeply collaborative, end to end process. We are looking for a holistic, T shaped Product Designer who is as comfortable consuming user research as they are translating those insights into slick, highly usable experiences. You will sit at the intersection of user needs, business goals, and technical feasibility. We value high impact, systems based design. Your ability to leverage and evolve our existing design system to architect an elegant new interaction, streamline an onboarding flow, or test a meaningful copy update is what will drive your success here. To guide your design decisions, you'll be surrounded by a close knit, cross functional squad: fantastic developers, a dedicated data team, smart product managers, fellow designers, and most importantly real customers. You will own the experience of your workstream, tracking conversion and engagement metrics to ensure our customers are easily navigating our product. We are a customer obsessed team where user research is the bedrock of our product strategy. We don't rely on hunches; we validate our hypotheses to ensure our designs genuinely enrich our customers' experiences and drive measurable product success. We actively encourage you to pitch bold ideas, take calculated design risks, and test radical new paradigms to see what truly resonates with our users. You will be responsible for: End to End Ownership: Leading design initiatives for your workstream, driving features from initial problem definition to scaled rollout and optimization. Prototyping & Iteration: Taking concepts from rough wireframes to high fidelity, interactive prototypes for rapid user testing and stakeholder alignment. Calculated Experimentation and Optimisation: Challenging the status quo by pitching and prototyping bold, innovative ideas. We want you to take design risks and validate those big swings through testing and user feedback. Data Informed Design: Conducting research and partnering closely with our data team to generate, consume, and translate qualitative feedback and quantitative metrics into actionable product improvements. Solving Complex Problems: Navigating financial UX challenges by balancing usability, accessibility, and cognitive load with business conversion goals. Systems Thinking: Leveraging and actively contributing to our existing design system to architect elegant flows and ensure efficient, consistent handoffs for development. Cross Functional Collaboration: Working hand in hand with Product Managers to help shape the roadmap, and clearly rationalise design decisions to Engineering to ensure the shipped product matches your vision. Market Awareness: Keeping a pulse on the fintech landscape, competitor products, and emerging interaction patterns to ensure our experiences remain modern, intuitive, and deeply trusted by our users. Requirements and skills: Experience: Proven experience as a Product Designer (or a UX Designer with a strong track record of end to end product delivery). Core Capabilities: A deep understanding of interaction design, information architecture, and how to apply them to complex, highly transactional web and mobile applications. Tooling & DesignOps: Expertise in modern product design workflows. We love Figma, Protopie, and Dovetail, but we highly value your ability to adapt, utilise emerging AI tools, and introduce us to new DesignOps efficiencies. Communication: Exceptional communication and storytelling skills. You can confidently articulate the "why" behind your design decisions to business stakeholders, developers, and fellow designers. Domain Knowledge: Experience navigating the unique user trust and friction challenges of fintech, banking, or complex SaaS products is a massive plus, especially with international markets (EUR/US), but not essential. The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated. Our Benefits TaxadvantageShareOptions Flexibleworkingmodel Workfromhomesetup Super Payments is an equal opportunity employer, embracing diversity in all its forms and fostering an inclusive environment. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, neurodiversity status, pregnancy or trade union membership. Please let us know if you require any reasonable adjustments at any point during the application and/or recruitment process.
Requirements Proven track record of delivering scalable and secure applications Experience working with cloud-based environments, particularly AWS Familiarity with performance optimization and debugging tools Knowledge of database design principles and SQL optimization Ability to understand and consider the broader business context and long-term implications of technical decisions Willingness to take ownership, innovate, and proactively seek opportunities to drive impact beyond immediate tasks Strong focus on delivering solutions that align with business goals and address real-world challenges effectively Commitment to delivering exceptional user experiences by prioritizing customer needs and feedback throughout the development process Demonstrate enthusiasm, resilience, and a can-do approach to tackling challenges and driving success Expertise in Python, FastAPI, SQLAlchemy Proficiency with containerization tools like Docker and infrastructure-as-code tools such as Terraform Familiarity with OCPP/OCPI protocol integration Experience designing scalable APIs and microservices Excellent communication skills and a collaborative mindset What the job involves We are seeking an experienced Senior Software Engineer (Backend) to lead the development of our in-house Charge Point Management System (CPMS) and customer-facing app and web portal Reporting into the Head of Engineering, this role will be responsible for enhancing these platforms to achieve feature parity with the incumbent SaaS solution. Following the migration, the focus will be on designing and implementing innovative features to create a market-leading, scalable, and secure platform Develop scalable and secure applications using Python with FastAPI on the backend Design and implement reusable, modular code for both client and server-side components Define and build RESTful APIs and microservices using FastAPI that are efficient, secure, and scalable Create data models with SQLAlchemy for seamless database interaction Conduct performance profiling and debugging to optimize system speed and reliability Use containerization tools like Docker for scalable deployments Integrate OCPP/OCPI protocols into the CPMS to enable seamless communication with charging hardware and integration with third-party services like EV roaming and payment service providers Partner with product managers and designers to define technical requirements and ensure alignment with business goals Mentor junior developers, providing guidance on best practices and code reviews Stay updated with industry trends and implement improvements to ensure the system remains cutting-edge Explore new tools & libraries which can improve the system, building prototypes to test Integrate feedback from customers into the product, and define and deliver metrics to improve the product
19/05/2026
Full time
Requirements Proven track record of delivering scalable and secure applications Experience working with cloud-based environments, particularly AWS Familiarity with performance optimization and debugging tools Knowledge of database design principles and SQL optimization Ability to understand and consider the broader business context and long-term implications of technical decisions Willingness to take ownership, innovate, and proactively seek opportunities to drive impact beyond immediate tasks Strong focus on delivering solutions that align with business goals and address real-world challenges effectively Commitment to delivering exceptional user experiences by prioritizing customer needs and feedback throughout the development process Demonstrate enthusiasm, resilience, and a can-do approach to tackling challenges and driving success Expertise in Python, FastAPI, SQLAlchemy Proficiency with containerization tools like Docker and infrastructure-as-code tools such as Terraform Familiarity with OCPP/OCPI protocol integration Experience designing scalable APIs and microservices Excellent communication skills and a collaborative mindset What the job involves We are seeking an experienced Senior Software Engineer (Backend) to lead the development of our in-house Charge Point Management System (CPMS) and customer-facing app and web portal Reporting into the Head of Engineering, this role will be responsible for enhancing these platforms to achieve feature parity with the incumbent SaaS solution. Following the migration, the focus will be on designing and implementing innovative features to create a market-leading, scalable, and secure platform Develop scalable and secure applications using Python with FastAPI on the backend Design and implement reusable, modular code for both client and server-side components Define and build RESTful APIs and microservices using FastAPI that are efficient, secure, and scalable Create data models with SQLAlchemy for seamless database interaction Conduct performance profiling and debugging to optimize system speed and reliability Use containerization tools like Docker for scalable deployments Integrate OCPP/OCPI protocols into the CPMS to enable seamless communication with charging hardware and integration with third-party services like EV roaming and payment service providers Partner with product managers and designers to define technical requirements and ensure alignment with business goals Mentor junior developers, providing guidance on best practices and code reviews Stay updated with industry trends and implement improvements to ensure the system remains cutting-edge Explore new tools & libraries which can improve the system, building prototypes to test Integrate feedback from customers into the product, and define and deliver metrics to improve the product
