Full time
Information Technology
Telecommunications
Job Description
Requirements
2+ years of B2B sales experience, ideally in SaaS
Proven track record of consistent customer engagement and high client satisfaction
A challenger mindset: you know how to push thinking while keeping empathy front and centre
Strong analytical and creative problem-solving skills
An active listener who builds trust quickly with decision-makers and stakeholders at all levels
Commercially sharp, with solid knowledge of SaaS metrics and GDR targets
Beginning to find new ways to drive value from relationships, connecting advocates to new partners, spotting opportunities others miss
Previous success in a B2B sales role with phone-based customer engagement
You love numbers and are motivated by hitting Gross Dollar Retention targets
Strong business acumen and the ability to manage portfolio health across adoption, opportunity, risk, and advocacy
Innovative, collaborative, and a genuine team player
High emotional intelligence, you read the room and adapt accordingly
Self-motivated with a consistently high activity level
Ambitious to grow your career within a sales organisation
What the job involves
As our Account Manager, you'll be the link between our valued partners and Dext, managing your own portfolio, prioritising effectively, and building the kind of relationships that drive long-term success
Act as the primary point of contact for all client concerns and needs
Build and strengthen long-term partnerships across your portfolio
Introduce new, additional, and premium products tailored to each partner's needs and pain-points
Maintain accurate client records, tracking contract updates and renewals
Use our passive account management (PAM) tools and market awareness to prospect and forecast selling opportunities
Develop a deep understanding of Dext's product suite to maximise upsell and cross-sell activity
Drive growth in monthly recurring revenue and average invoice value
Collaborate with internal teams to deliver a seamless buying and deployment experience
Build a successful buyer journey that mitigates churn, contraction, and cancellation