1st / 2nd Line IT Support 30K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 13/05/2022 Description 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training. ROLE: An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast a growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer. Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-28K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Chesterfield. Candidates of all ages and backgrounds will be considered.
29/07/2026
Full time
1st / 2nd Line IT Support 30K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 13/05/2022 Description 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training. ROLE: An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast a growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer. Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-28K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Chesterfield. Candidates of all ages and backgrounds will be considered.
Do you thrive on solving problems in fast moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first class technical support across software systems, work closely with cross functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full time permanent position. You'll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes and some of our customers sites on occasions Pay, benefits and more: We're looking to offer a salary of up to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day: Providing 2nd-3rd line support for system related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates and technical insight Running system monitoring tools, analysing data, and reporting findings Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best What you need to succeed at GXO: Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems Strong communication skills, able to explain complex issues clearly to non technical audiences A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership A full UK driving licence and willingness to travel, including potential overnight stays when required We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
29/07/2026
Full time
Do you thrive on solving problems in fast moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first class technical support across software systems, work closely with cross functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full time permanent position. You'll be working shifts Monday to Friday 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on call coverage built into the rota and an overlap for smooth handovers. This opportunity would offer hybrid working, but you will need to be able to commute to Milton Keynes and some of our customers sites on occasions Pay, benefits and more: We're looking to offer a salary of up to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day: Providing 2nd-3rd line support for system related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates and technical insight Running system monitoring tools, analysing data, and reporting findings Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best What you need to succeed at GXO: Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems Strong communication skills, able to explain complex issues clearly to non technical audiences A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership A full UK driving licence and willingness to travel, including potential overnight stays when required We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Murphy is recruiting for a IT Service Desk Manager to work within the ever growing IT team at Golborne - WA3 3JD Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. The IT Service Desk Manager is responsible for ensuring the IT Service Desk fulfils its role as the primary point of contact between IT and end users, leading the delivery of a high-quality, customer-focused support service. They oversee the effective triage, prioritisation and information capture for all incoming incidents and requests, while driving the ongoing improvement of the Service Desk to meet evolving business and digital demands through the adoption of ITIL best practice, automation, self-service and continual service improvement. A day in the life of a Murphy IT Service Desk Manager Lead and manage the 1st Line Service Desk team, providing coaching, mentoring, performance management, and progression planning. Ensure the Service Desk operates as the primary point of contact for all IT incidents, service requests, and enquiries, consistently delivering excellent customer service. Oversee the triage, prioritisation, and escalation of incidents in alignment with ITIL incident management processes and SLA requirements. Monitor team workloads, ensuring tickets are accurately logged in our ITSM tool, updated, escalated, and resolved within agreed service levels. Act as an escalation point for complex or high-priority incidents within the IT Service & Operations function. Manage the day-to-day workload of the IT Service Desk team, providing guidance, motivation, and support to achieve high-quality service delivery. The role acts as the Major Incident Management lead for critical incidents, responsible for initiating and managing bridge calls, coordinating internal and external resolver teams, ensuring timely communication, and driving incidents through to resolution with minimal service disruption. Ensure operational activities, including SOC alert handling, end-user support, site mobilisations, and asset management, are completed efficiently and accurately. Oversee asset tracking, CMDB updates, and IT equipment provisioning to ensure compliance with company and IT operational standards. Support the rollout, configuration, and ongoing support of core IT systems, Teams Rooms VC suites, and mobile devices across the business. Maintain service governance across IT services, ensuring compliance with internal policies, ITIL practices, and regulatory requirements. Drive continuous improvement initiatives by reviewing Service Desk processes, analysing incident trends, and implementing solutions in collaboration with 2nd/3rd line support and other IT teams. Ensure operational procedures, IT policies, and ITIL-aligned processes are consistently applied across the team. Respond promptly to SOC alerts, performing investigations, remediations, and escalations as required. Ensure end-user devices are deployed and maintained according to organisational security standards, applying technical controls and collaborating with Information Security to manage risks. Assist with the implementation of new security measures, technical controls, and operational safeguards. As required, provide operational support for IT projects, including new service go-lives, site mobilisations, and technical deployments. Collaborate with Desktop, Infrastructure, Cybersecurity, Application Support, and Programme teams to ensure seamless delivery of IT services. Maintain Service Desk performance metrics, including SLA adherence, KPIs, ticket volumes, and backlog management. Implement, review, and maintain the Service Desk SIP (Service Improvement Plan) to drive ongoing service excellence. If required, acts as deputy for the Head of IT Service & Operations, making operational decisions and leading initiatives when required. Support IT Operations outside core hours when necessary to meet business and operational needs. Encourage knowledge sharing, mentoring, and skill development across the IT Operations team. Promote a culture of collaboration, continuous learning, and high performance aligned with ITIL best practices. Still interested does this sound like you? Previous experience in an IT Service Desk operational role and transformation experience of developing a service desk, or equivalent Team leadership experience in an IT operations environment Practical experience of managing office changes and Site IT delivery and support Previous experience of integrating ITIL processes Excellent customer engagement, the ability to communicate effectively at all levels and strong organisational skills Good understanding of IT security standards and their practical application to IT Operations. Previous experience investigating incidents and report writing Full driving license is required as travel to other sites will sometimes be required What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is If you are unable to apply via the usual process, please call Lorna Rhodeson to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
29/07/2026
Full time
Murphy is recruiting for a IT Service Desk Manager to work within the ever growing IT team at Golborne - WA3 3JD Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. The IT Service Desk Manager is responsible for ensuring the IT Service Desk fulfils its role as the primary point of contact between IT and end users, leading the delivery of a high-quality, customer-focused support service. They oversee the effective triage, prioritisation and information capture for all incoming incidents and requests, while driving the ongoing improvement of the Service Desk to meet evolving business and digital demands through the adoption of ITIL best practice, automation, self-service and continual service improvement. A day in the life of a Murphy IT Service Desk Manager Lead and manage the 1st Line Service Desk team, providing coaching, mentoring, performance management, and progression planning. Ensure the Service Desk operates as the primary point of contact for all IT incidents, service requests, and enquiries, consistently delivering excellent customer service. Oversee the triage, prioritisation, and escalation of incidents in alignment with ITIL incident management processes and SLA requirements. Monitor team workloads, ensuring tickets are accurately logged in our ITSM tool, updated, escalated, and resolved within agreed service levels. Act as an escalation point for complex or high-priority incidents within the IT Service & Operations function. Manage the day-to-day workload of the IT Service Desk team, providing guidance, motivation, and support to achieve high-quality service delivery. The role acts as the Major Incident Management lead for critical incidents, responsible for initiating and managing bridge calls, coordinating internal and external resolver teams, ensuring timely communication, and driving incidents through to resolution with minimal service disruption. Ensure operational activities, including SOC alert handling, end-user support, site mobilisations, and asset management, are completed efficiently and accurately. Oversee asset tracking, CMDB updates, and IT equipment provisioning to ensure compliance with company and IT operational standards. Support the rollout, configuration, and ongoing support of core IT systems, Teams Rooms VC suites, and mobile devices across the business. Maintain service governance across IT services, ensuring compliance with internal policies, ITIL practices, and regulatory requirements. Drive continuous improvement initiatives by reviewing Service Desk processes, analysing incident trends, and implementing solutions in collaboration with 2nd/3rd line support and other IT teams. Ensure operational procedures, IT policies, and ITIL-aligned processes are consistently applied across the team. Respond promptly to SOC alerts, performing investigations, remediations, and escalations as required. Ensure end-user devices are deployed and maintained according to organisational security standards, applying technical controls and collaborating with Information Security to manage risks. Assist with the implementation of new security measures, technical controls, and operational safeguards. As required, provide operational support for IT projects, including new service go-lives, site mobilisations, and technical deployments. Collaborate with Desktop, Infrastructure, Cybersecurity, Application Support, and Programme teams to ensure seamless delivery of IT services. Maintain Service Desk performance metrics, including SLA adherence, KPIs, ticket volumes, and backlog management. Implement, review, and maintain the Service Desk SIP (Service Improvement Plan) to drive ongoing service excellence. If required, acts as deputy for the Head of IT Service & Operations, making operational decisions and leading initiatives when required. Support IT Operations outside core hours when necessary to meet business and operational needs. Encourage knowledge sharing, mentoring, and skill development across the IT Operations team. Promote a culture of collaboration, continuous learning, and high performance aligned with ITIL best practices. Still interested does this sound like you? Previous experience in an IT Service Desk operational role and transformation experience of developing a service desk, or equivalent Team leadership experience in an IT operations environment Practical experience of managing office changes and Site IT delivery and support Previous experience of integrating ITIL processes Excellent customer engagement, the ability to communicate effectively at all levels and strong organisational skills Good understanding of IT security standards and their practical application to IT Operations. Previous experience investigating incidents and report writing Full driving license is required as travel to other sites will sometimes be required What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is If you are unable to apply via the usual process, please call Lorna Rhodeson to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
Randstad Technologies Recruitment
Hammersmith And Fulham, London
IT Support Role - Audio & Visual Specialist My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware) The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Specific Audio/Visual set up and support experience Used to working in a corporate environment A strong communicator with great personable skills used to dealing with 3rd party vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Knowledge of Jabra/Logitech hardware/applications is preferred Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
28/07/2026
Contractor
IT Support Role - Audio & Visual Specialist My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware) The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Specific Audio/Visual set up and support experience Used to working in a corporate environment A strong communicator with great personable skills used to dealing with 3rd party vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Knowledge of Jabra/Logitech hardware/applications is preferred Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Start your IT Support career with METCLOUD! Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations. You will be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA. As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications. Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business. Responsibilities: Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs Attend the site and carry out any on-site support work as required Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication Desirable skills: Friendly and approachable attitude Patience and empathy when helping users Focus on delivering a positive user experience Logical thinking Ability to follow steps to diagnose issues Willingness to learn and find solutions Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 9am - 5:30pm Benefits: Private health care (after completing 1 year of service) Death in Service (after completing a 3-month probation period) Social gatherings such as go-karting, ten-pin bowling. Exposure to cloud computing, IT support, cybersecurity, infrastructure, and Microsoft technologies. Career progression opportunities Future prospects: Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as: IT Support Engineer Cloud Engineer Infrastructure Engineer Cyber Security Analyst Technical Consultant About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
27/07/2026
Full time
Start your IT Support career with METCLOUD! Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations. You will be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA. As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications. Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business. Responsibilities: Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs Attend the site and carry out any on-site support work as required Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication Desirable skills: Friendly and approachable attitude Patience and empathy when helping users Focus on delivering a positive user experience Logical thinking Ability to follow steps to diagnose issues Willingness to learn and find solutions Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 9am - 5:30pm Benefits: Private health care (after completing 1 year of service) Death in Service (after completing a 3-month probation period) Social gatherings such as go-karting, ten-pin bowling. Exposure to cloud computing, IT support, cybersecurity, infrastructure, and Microsoft technologies. Career progression opportunities Future prospects: Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as: IT Support Engineer Cloud Engineer Infrastructure Engineer Cyber Security Analyst Technical Consultant About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
26/07/2026
Full time
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
1st / 2nd Line IT Support 27K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 17/05/2022 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-27K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Derby. Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
1st / 2nd Line IT Support 27K Location: East Midlands Industry: IT Salary: £25000 - £28000 per annum + Training, Pension, Healthcare, Flexi Posted: 17/05/2022 1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - 25-28K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line IT Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established and award-winning company who can boast growth throughout the pandemic, new sites opening and now a multi-million pound technology investment. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. You will also do site visits, so must be able to drive. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training in to cloud tech on offer Key Accountabilities Act as a point of contact for phone calls and emails regarding IT & Software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 25-27K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Derby. Candidates of all ages and backgrounds will be considered.
Application Support Specialist - up to £40k Location: West Midlands Industry: IT Salary: £25,000 - £40,000 per annum + benefits package Posted: 07/11/2019 Application Support Specialist, Software Support, Product Support, 1st/2nd/3rd line, Support Analyst, Support Engineer, SQL Server - Burton on Trent up to £40k Key Requirements 4+ years solid commercial experience supporting bespoke applications or software Experience supporting SQL Server based systems Solid experience in a similar position and enjoy customer service, problem solving and accountability This is an amazing opportunity for an experienced Application Support Specialist to join a progressive global software house's growing Service Desk Support Team. If you have these skills, then please get in touch; you will not be disappointed. This Specialist Application Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk on first contact. This role is not like standard support role as it includes SQL Server, training, installation, client facing and remote support. Training will be provided for areas you fall short. If you have the desire and capability of taking on such a diverse role then we want to hear from. Your Toolbox Software and applications to external customers SQL Server and database strengths - a must have General IT support Good problem-solving skills and excellent communicator Regulated environment experience following procedures and processes Desirables Training - including development of training documents and materials Customer facing experience ITIL environment experience or qualifications The key aspects of this role are having a high-level of customer service, being engaging and passionate and having a strong solid process when it comes to problem solving. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based in the West Midlands and easily commutable from Tamworth, Stafford, Burton upon Trent, Derby, North Birmingham, Nottingham, some East Midlands etc. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Phone: Email:
26/07/2026
Full time
Application Support Specialist - up to £40k Location: West Midlands Industry: IT Salary: £25,000 - £40,000 per annum + benefits package Posted: 07/11/2019 Application Support Specialist, Software Support, Product Support, 1st/2nd/3rd line, Support Analyst, Support Engineer, SQL Server - Burton on Trent up to £40k Key Requirements 4+ years solid commercial experience supporting bespoke applications or software Experience supporting SQL Server based systems Solid experience in a similar position and enjoy customer service, problem solving and accountability This is an amazing opportunity for an experienced Application Support Specialist to join a progressive global software house's growing Service Desk Support Team. If you have these skills, then please get in touch; you will not be disappointed. This Specialist Application Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk on first contact. This role is not like standard support role as it includes SQL Server, training, installation, client facing and remote support. Training will be provided for areas you fall short. If you have the desire and capability of taking on such a diverse role then we want to hear from. Your Toolbox Software and applications to external customers SQL Server and database strengths - a must have General IT support Good problem-solving skills and excellent communicator Regulated environment experience following procedures and processes Desirables Training - including development of training documents and materials Customer facing experience ITIL environment experience or qualifications The key aspects of this role are having a high-level of customer service, being engaging and passionate and having a strong solid process when it comes to problem solving. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based in the West Midlands and easily commutable from Tamworth, Stafford, Burton upon Trent, Derby, North Birmingham, Nottingham, some East Midlands etc. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Phone: Email:
IT Support Engineer - Leicester Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + Training, Pension, Healthcare, Flexi Posted: 18/07/2022 Description IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. An exciting opportunity has arisen for an IT Support Engineer / Service Desk Analyst to join the IT team during a significant change. The company has grown during the pandemic, opened new sites, and invested multi-million pounds in technology. This role is part of a well established, award winning company with an impressive history and a promising future. The purpose of this role is to provide first and second level support to customers, handling incidents or service requests using defined processes, escalating to the 3rd line team when required, and performing site visits (must be able to drive). Excellent training opportunities are available. Technical skills required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training into cloud technologies on offer. Key Accountabilities Act as a point of contact for phone calls and email regarding IT & software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintain an asset database and track changes Take ownership of user problems and follow up status, communicating progress in a timely manner Publish support documentation to assist staff with requests for information Report to the Team Lead on any issue that could significantly impact the business Candidate Profile 2+ years of IT Support Desk experience (or equivalent competency level) Self motivated achiever with a strong customer service orientation Excellent communication skills and telephone manner Excellent organisational and problem solving ability Strong sense of urgency and ability to multi task effectively Willingness to contribute to the overall success of the Service Desk Team by working together to improve processes and technical understanding Salary: K pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. Candidates of all ages and backgrounds will be considered.
26/07/2026
Full time
IT Support Engineer - Leicester Location: East Midlands Industry: IT Salary: £25,000 - £30,000 per annum + Training, Pension, Healthcare, Flexi Posted: 18/07/2022 Description IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune - Office-based role. An exciting opportunity has arisen for an IT Support Engineer / Service Desk Analyst to join the IT team during a significant change. The company has grown during the pandemic, opened new sites, and invested multi-million pounds in technology. This role is part of a well established, award winning company with an impressive history and a promising future. The purpose of this role is to provide first and second level support to customers, handling incidents or service requests using defined processes, escalating to the 3rd line team when required, and performing site visits (must be able to drive). Excellent training opportunities are available. Technical skills required: Windows 10, Mobile Phones, Active Directory, End User Computing, O365, SQL Server, Application Support, SCCM/InTune, Laptop/Client/Server support - cross training into cloud technologies on offer. Key Accountabilities Act as a point of contact for phone calls and email regarding IT & software issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintain an asset database and track changes Take ownership of user problems and follow up status, communicating progress in a timely manner Publish support documentation to assist staff with requests for information Report to the Team Lead on any issue that could significantly impact the business Candidate Profile 2+ years of IT Support Desk experience (or equivalent competency level) Self motivated achiever with a strong customer service orientation Excellent communication skills and telephone manner Excellent organisational and problem solving ability Strong sense of urgency and ability to multi task effectively Willingness to contribute to the overall success of the Service Desk Team by working together to improve processes and technical understanding Salary: K pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office based role. Candidates of all ages and backgrounds will be considered.
IT Support Engineer - Server 2016/AD/O365 - 40K + bonus Location: West Midlands Industry: IT Salary: £35,000 - £40,000 per annum + Bonus/Pension/Gym Posted: 27/11/2018 Description IT Support Engineer, 2nd/3rd Line, Service Desk Team, O365, Windows Server, AD, GPO, Networking, ITIL - K + Bonus. Role: Working in a fast moving IT support environment this IT Support Engineer (predominantly 3rd line) will be the escalation point for all 1st/2nd Line queries in supporting all end user systems as well as some networking and server work. The role requires engaging with the wider business, being comfortable dealing with levels of users including C Level executives, therefore excellent communication is key. Key Responsibilities Office 365 Windows Server 2012 / 2016 support including Symantec / AV AD commissioning Complex networking Projects & new application rollouts Licensing servers Technical documentation Secondary Skills SharePoint, SQL, Exchange, IIS (training provided) Industry qualifications are highly desirable Benefits Gym, Pension, Free parking, Car Schemes, onsite canteen. EEO Statement Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
IT Support Engineer - Server 2016/AD/O365 - 40K + bonus Location: West Midlands Industry: IT Salary: £35,000 - £40,000 per annum + Bonus/Pension/Gym Posted: 27/11/2018 Description IT Support Engineer, 2nd/3rd Line, Service Desk Team, O365, Windows Server, AD, GPO, Networking, ITIL - K + Bonus. Role: Working in a fast moving IT support environment this IT Support Engineer (predominantly 3rd line) will be the escalation point for all 1st/2nd Line queries in supporting all end user systems as well as some networking and server work. The role requires engaging with the wider business, being comfortable dealing with levels of users including C Level executives, therefore excellent communication is key. Key Responsibilities Office 365 Windows Server 2012 / 2016 support including Symantec / AV AD commissioning Complex networking Projects & new application rollouts Licensing servers Technical documentation Secondary Skills SharePoint, SQL, Exchange, IIS (training provided) Industry qualifications are highly desirable Benefits Gym, Pension, Free parking, Car Schemes, onsite canteen. EEO Statement Candidates of all ages and backgrounds will be considered for this role.
Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of IT systems within ME+EM. Job Responsibilities: Provide expert second-line support for complex issues escalated from 1st line, ensuring resolution within agreed SLAs while keeping users informed with regular, clear updates throughout. Investigate and diagnose software, hardware, and network problems, identifying root causes to prevent recurrence rather than treating symptoms. Escalate unresolved issues to 3rd line support or vendors where appropriate, ensuring thorough handover documentation and continuity of SLA compliance. Assist with the installation, configuration, and ongoing maintenance of servers, networking equipment, and other IT infrastructure components. Ensure all systems are kept current with patches and maintained in line with company security standards. Collaborate with IT teams and vendors to deliver application upgrades, patches, and enhancements with minimal disruption. Ensure daily backups have executed successfully; take prompt remedial action on any failures. Actively participate in IT projects across planning, implementation, and post-golive support. Conduct post-implementation reviews to assess e ectiveness and identify opportunities for improvement. Develop and maintain clear, standardised documentation and procedures for both new and existing infrastructure. Review support trends to identify recurring issues and drive proactive, lasting f ixes. Provide guidance and mentorship to 1st line engineers, identifying training opportunities and ensuring new support requirements are properly understood and documented. Ensure IT purchasing decisions are cost-e ective and aligned to business needs. Skills Experience supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies Strong stakeholder management experience with excellent relationship building skills Experience in project management and/or delivering tasks on time according to strict deadline The ability to investigate and troubleshoot underlying issues Experience of writing procedural and/or support documentation Excellent organisational skills with the ability to multi-task Ability to manage own time e ectively and to be prompt and punctual Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice framework for the delivery of IT services Sound knowledge and experience of supporting range of IT applications, platforms and technologies Ability to clearly and accurately communicate processes and procedures verbally and in writing Experience of working accurately and confidently with service desk tools and technology Experience of delivering a high level of customer service Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
26/07/2026
Full time
Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of IT systems within ME+EM. Job Responsibilities: Provide expert second-line support for complex issues escalated from 1st line, ensuring resolution within agreed SLAs while keeping users informed with regular, clear updates throughout. Investigate and diagnose software, hardware, and network problems, identifying root causes to prevent recurrence rather than treating symptoms. Escalate unresolved issues to 3rd line support or vendors where appropriate, ensuring thorough handover documentation and continuity of SLA compliance. Assist with the installation, configuration, and ongoing maintenance of servers, networking equipment, and other IT infrastructure components. Ensure all systems are kept current with patches and maintained in line with company security standards. Collaborate with IT teams and vendors to deliver application upgrades, patches, and enhancements with minimal disruption. Ensure daily backups have executed successfully; take prompt remedial action on any failures. Actively participate in IT projects across planning, implementation, and post-golive support. Conduct post-implementation reviews to assess e ectiveness and identify opportunities for improvement. Develop and maintain clear, standardised documentation and procedures for both new and existing infrastructure. Review support trends to identify recurring issues and drive proactive, lasting f ixes. Provide guidance and mentorship to 1st line engineers, identifying training opportunities and ensuring new support requirements are properly understood and documented. Ensure IT purchasing decisions are cost-e ective and aligned to business needs. Skills Experience supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies Strong stakeholder management experience with excellent relationship building skills Experience in project management and/or delivering tasks on time according to strict deadline The ability to investigate and troubleshoot underlying issues Experience of writing procedural and/or support documentation Excellent organisational skills with the ability to multi-task Ability to manage own time e ectively and to be prompt and punctual Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice framework for the delivery of IT services Sound knowledge and experience of supporting range of IT applications, platforms and technologies Ability to clearly and accurately communicate processes and procedures verbally and in writing Experience of working accurately and confidently with service desk tools and technology Experience of delivering a high level of customer service Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Senior Citrix Support Engineer Location: Central London (Office Based - 5 Days Per Week) Salary: 50,000 - 60,000 Contract: Permanent, Full-Time We're working with a well-established organisation seeking an experienced Senior Citrix Support Engineer to join its internal technology team. This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business. You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service. This opportunity would suit someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies. Key Responsibilities Provide high-quality IT support to users across the business. Deliver an outstanding customer experience, acting as a trusted point of contact for technical support. Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications. Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies. Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels. Administer and support Microsoft Active Directory, Entra ID and Microsoft 365. Configure and support Windows devices, user accounts and permissions. Diagnose and resolve hardware, software, networking and desktop support issues. Support user onboarding, offboarding and device provisioning. Work collaboratively with internal IT colleagues and third-party suppliers. Create and maintain technical documentation and knowledge base articles. Contribute to continuous improvement across the IT support function. Required Experience Previous experience as a Senior IT Support Engineer, Senior Citrix Support Engineer, Infrastructure Support Engineer, Desktop Support Engineer, EUC Engineer or similar. Strong hands-on experience supporting and troubleshooting Citrix environments. Experience working at 3rd Line level within an enterprise support environment. Administration of Active Directory and Microsoft Entra ID. Good working knowledge of Microsoft 365. Experience working within a busy, ticket-driven IT support environment. Strong troubleshooting skills across Windows desktop technologies and end-user devices. Excellent communication and stakeholder management skills. A customer-first approach with a genuine passion for delivering outstanding IT support. Desirable Experience Citrix Cloud or Citrix DaaS. Citrix Director and Citrix Studio. Windows Server administration. Microsoft Intune or Endpoint Manager. ServiceNow or similar ITSM platforms. ITIL Foundation. Relevant Microsoft or Citrix certifications. What's on Offer Competitive salary of 50,000 - 60,000 plus benefits. A varied and rewarding role supporting a diverse user base. Exposure to modern Microsoft and Citrix technologies. Ongoing learning and professional development. Supportive and collaborative team environment. Excellent opportunities for career progression. If you have strong Citrix support experience and enjoy delivering high-quality technical support in a hands-on environment, we'd love to hear from you.
26/07/2026
Full time
Senior Citrix Support Engineer Location: Central London (Office Based - 5 Days Per Week) Salary: 50,000 - 60,000 Contract: Permanent, Full-Time We're working with a well-established organisation seeking an experienced Senior Citrix Support Engineer to join its internal technology team. This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business. You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core Microsoft and Citrix technologies, and ensuring users receive a responsive, high-quality support service. This opportunity would suit someone who enjoys remaining hands-on, takes pride in solving technical problems, and has strong experience supporting Citrix environments alongside modern Microsoft technologies. Key Responsibilities Provide high-quality IT support to users across the business. Deliver an outstanding customer experience, acting as a trusted point of contact for technical support. Support, administer and troubleshoot Citrix environments, ensuring reliable access to business-critical applications. Resolve complex 2nd and 3rd line support issues across desktop, infrastructure and virtual desktop technologies. Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels. Administer and support Microsoft Active Directory, Entra ID and Microsoft 365. Configure and support Windows devices, user accounts and permissions. Diagnose and resolve hardware, software, networking and desktop support issues. Support user onboarding, offboarding and device provisioning. Work collaboratively with internal IT colleagues and third-party suppliers. Create and maintain technical documentation and knowledge base articles. Contribute to continuous improvement across the IT support function. Required Experience Previous experience as a Senior IT Support Engineer, Senior Citrix Support Engineer, Infrastructure Support Engineer, Desktop Support Engineer, EUC Engineer or similar. Strong hands-on experience supporting and troubleshooting Citrix environments. Experience working at 3rd Line level within an enterprise support environment. Administration of Active Directory and Microsoft Entra ID. Good working knowledge of Microsoft 365. Experience working within a busy, ticket-driven IT support environment. Strong troubleshooting skills across Windows desktop technologies and end-user devices. Excellent communication and stakeholder management skills. A customer-first approach with a genuine passion for delivering outstanding IT support. Desirable Experience Citrix Cloud or Citrix DaaS. Citrix Director and Citrix Studio. Windows Server administration. Microsoft Intune or Endpoint Manager. ServiceNow or similar ITSM platforms. ITIL Foundation. Relevant Microsoft or Citrix certifications. What's on Offer Competitive salary of 50,000 - 60,000 plus benefits. A varied and rewarding role supporting a diverse user base. Exposure to modern Microsoft and Citrix technologies. Ongoing learning and professional development. Supportive and collaborative team environment. Excellent opportunities for career progression. If you have strong Citrix support experience and enjoy delivering high-quality technical support in a hands-on environment, we'd love to hear from you.
3rd Line Engineer Leader Must have an Active DV Clearance You will work across a broad range of Microsoft, VMware, and infrastructure technologies, supporting complex incidents, driving service improvements, and providing technical leadership. The position is ideal for an experienced 3rd Line Engineer looking to combine hands on technical expertise with team leadership responsibilities. Legacy infrastructure training will be provided where required. 3rd Line Engineer Leader Responsibilities Provide 3rd Line technical support across secure infrastructure environments. Support a high profile user community through an incident management system. Lead and mentor a team of 2nd Line Engineers. Manage technical escalations and provide guidance on complex support issues. Support VMware, Windows Server, and Microsoft infrastructure technologies. Troubleshoot infrastructure, Active Directory, and networking issues. Perform system administration, user management, and operational support activities. Contribute to service improvements and technical documentation. Participate in shift work where required. 3rd Line Engineer Leader Skills and Experience Strong experience providing 3rd Line infrastructure support. Experience leading, mentoring, or coaching technical support teams. Strong VMware experience including VMware Cloud Foundation (VCF), vCenter, ESXi, and virtual infrastructure technologies. Experience with Windows Server 2019/2022, Microsoft Configuration Manager (MCM), SCOM, and Microsoft Exchange. Strong knowledge of Active Directory, Group Policy (GPO), DNS, DFS, and User Account Management. Experience analysing Windows Server log files and troubleshooting enterprise infrastructure. Knowledge of Juniper networking technologies and infrastructure monitoring tools would be advantageous. Experience supporting legacy Microsoft technologies including Windows 7, Windows 10, and Windows Server 2008/2012 is desirable. Legacy infrastructure training will be provided. Excellent analytical, communication, customer service, and problem solving skills. Able to work independently while supporting a collaborative team environment. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
26/07/2026
Full time
3rd Line Engineer Leader Must have an Active DV Clearance You will work across a broad range of Microsoft, VMware, and infrastructure technologies, supporting complex incidents, driving service improvements, and providing technical leadership. The position is ideal for an experienced 3rd Line Engineer looking to combine hands on technical expertise with team leadership responsibilities. Legacy infrastructure training will be provided where required. 3rd Line Engineer Leader Responsibilities Provide 3rd Line technical support across secure infrastructure environments. Support a high profile user community through an incident management system. Lead and mentor a team of 2nd Line Engineers. Manage technical escalations and provide guidance on complex support issues. Support VMware, Windows Server, and Microsoft infrastructure technologies. Troubleshoot infrastructure, Active Directory, and networking issues. Perform system administration, user management, and operational support activities. Contribute to service improvements and technical documentation. Participate in shift work where required. 3rd Line Engineer Leader Skills and Experience Strong experience providing 3rd Line infrastructure support. Experience leading, mentoring, or coaching technical support teams. Strong VMware experience including VMware Cloud Foundation (VCF), vCenter, ESXi, and virtual infrastructure technologies. Experience with Windows Server 2019/2022, Microsoft Configuration Manager (MCM), SCOM, and Microsoft Exchange. Strong knowledge of Active Directory, Group Policy (GPO), DNS, DFS, and User Account Management. Experience analysing Windows Server log files and troubleshooting enterprise infrastructure. Knowledge of Juniper networking technologies and infrastructure monitoring tools would be advantageous. Experience supporting legacy Microsoft technologies including Windows 7, Windows 10, and Windows Server 2008/2012 is desirable. Legacy infrastructure training will be provided. Excellent analytical, communication, customer service, and problem solving skills. Able to work independently while supporting a collaborative team environment. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
2nd/3rd Line IT Support Engineer An established and highly respected IT services provider is looking for an experienced 2nd/3rd Line IT Support Engineer to join its growing technical team. With over four decades of success, this business has built a reputation for delivering reliable, high-quality IT solutions while maintaining a supportive, close-knit team culture. This is an excellent opportunity for a senior IT professional who enjoys solving complex technical challenges, working with a broad range of technologies, and playing a key role in maintaining and improving client infrastructure. Key Responsibilities Providing advanced troubleshooting and resolution for escalated technical issues Managing and maintaining servers, virtualisation platforms, storage, and network infrastructure Supporting Microsoft 365, Azure AD, and Active Directory environments Administering Windows Server technologies, including DNS, DHCP, and Group Policy Configuring and maintaining firewalls, switches, VPNs, and network services Performing root cause analysis and implementing long-term solutions Supporting patch management, system updates, and security hardening Contributing to infrastructure upgrades, migrations, and new technology deployments Creating and maintaining technical documentation and knowledge base articles Mentoring junior engineers and providing technical guidance Ensuring systems meet security, compliance, and operational requirements Skills & Knowledge Minimum 5 years' IT experience, including experience in a senior technical support role Strong knowledge of Windows Server and Desktop operating systems Experience with Active Directory, Group Policy, DNS, and DHCP Strong understanding of Microsoft 365, Exchange Online, SharePoint, and Teams Experience with Hyper V and virtualisation technologies Knowledge of Azure AD, hybrid environments, and identity management Strong networking knowledge, including TCP/IP, VLANs, routing, VPNs, and firewalls Experience with backup, disaster recovery, and business continuity solutions Knowledge of antivirus and email security technologies Excellent troubleshooting and problem solving skills Strong communication and customer service skills Full UK driving licence Ability to reliably commute to Hull and the surrounding areas Desirable: Experience supporting macOS, iOS, or Android devices Knowledge of Sage, Xero, or other business applications Experience with VoIP telephony systems Familiarity with Ubiquiti and SonicWall technologies Experience using monitoring tools Understanding of ITIL processes Relevant Microsoft, Cisco, CompTIA, or similar certifications Key Info Location: Hull, HU3 Wage: £35k-£39,995k per year About the Employer As a 2nd/3rd Line IT Support Engineer, you will act as a senior escalation point for technical issues, providing advanced support across server, network, cloud, and security environments. You will also contribute to IT projects, mentor junior engineers, and help ensure clients receive an exceptional level of service. This role offers exposure to modern technologies and the opportunity to work on a variety of infrastructure, migration, and improvement projects. Join a friendly, supportive, and collaborative team Work for a well established business with over 40 years of success Opportunities for professional development and certifications Exposure to a wide variety of technologies and projects Company vehicle and mobile phone provided Free onsite parking Competitive salary based on experience If you're a proactive IT professional who enjoys taking ownership of technical challenges and wants to be part of a business that values teamwork, expertise, and continuous improvement, we'd love to hear from you. Please send your CV and Cover Letter with the reference number 23432 to
26/07/2026
Full time
2nd/3rd Line IT Support Engineer An established and highly respected IT services provider is looking for an experienced 2nd/3rd Line IT Support Engineer to join its growing technical team. With over four decades of success, this business has built a reputation for delivering reliable, high-quality IT solutions while maintaining a supportive, close-knit team culture. This is an excellent opportunity for a senior IT professional who enjoys solving complex technical challenges, working with a broad range of technologies, and playing a key role in maintaining and improving client infrastructure. Key Responsibilities Providing advanced troubleshooting and resolution for escalated technical issues Managing and maintaining servers, virtualisation platforms, storage, and network infrastructure Supporting Microsoft 365, Azure AD, and Active Directory environments Administering Windows Server technologies, including DNS, DHCP, and Group Policy Configuring and maintaining firewalls, switches, VPNs, and network services Performing root cause analysis and implementing long-term solutions Supporting patch management, system updates, and security hardening Contributing to infrastructure upgrades, migrations, and new technology deployments Creating and maintaining technical documentation and knowledge base articles Mentoring junior engineers and providing technical guidance Ensuring systems meet security, compliance, and operational requirements Skills & Knowledge Minimum 5 years' IT experience, including experience in a senior technical support role Strong knowledge of Windows Server and Desktop operating systems Experience with Active Directory, Group Policy, DNS, and DHCP Strong understanding of Microsoft 365, Exchange Online, SharePoint, and Teams Experience with Hyper V and virtualisation technologies Knowledge of Azure AD, hybrid environments, and identity management Strong networking knowledge, including TCP/IP, VLANs, routing, VPNs, and firewalls Experience with backup, disaster recovery, and business continuity solutions Knowledge of antivirus and email security technologies Excellent troubleshooting and problem solving skills Strong communication and customer service skills Full UK driving licence Ability to reliably commute to Hull and the surrounding areas Desirable: Experience supporting macOS, iOS, or Android devices Knowledge of Sage, Xero, or other business applications Experience with VoIP telephony systems Familiarity with Ubiquiti and SonicWall technologies Experience using monitoring tools Understanding of ITIL processes Relevant Microsoft, Cisco, CompTIA, or similar certifications Key Info Location: Hull, HU3 Wage: £35k-£39,995k per year About the Employer As a 2nd/3rd Line IT Support Engineer, you will act as a senior escalation point for technical issues, providing advanced support across server, network, cloud, and security environments. You will also contribute to IT projects, mentor junior engineers, and help ensure clients receive an exceptional level of service. This role offers exposure to modern technologies and the opportunity to work on a variety of infrastructure, migration, and improvement projects. Join a friendly, supportive, and collaborative team Work for a well established business with over 40 years of success Opportunities for professional development and certifications Exposure to a wide variety of technologies and projects Company vehicle and mobile phone provided Free onsite parking Competitive salary based on experience If you're a proactive IT professional who enjoys taking ownership of technical challenges and wants to be part of a business that values teamwork, expertise, and continuous improvement, we'd love to hear from you. Please send your CV and Cover Letter with the reference number 23432 to
IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands on expertise at 2nd and 3rd level support. 1st and 2nd Line Troubleshooting / Root Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up to date, relevant and maintenance to high level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and elevate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.
26/07/2026
Full time
IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands on expertise at 2nd and 3rd level support. 1st and 2nd Line Troubleshooting / Root Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up to date, relevant and maintenance to high level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and elevate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.
Are you a hands on infrastructure leader with a passion for operational excellence, patching, and keeping the lights on? Do you thrive in a fast paced environment where no two days are the same? If so, we want to hear from you! We're seeking an Infrastructure Operations Team Leader to drive the performance, resilience, and scalability of our IT systems. You'll lead a skilled off shore team, manage a diverse infrastructure estate, and play a pivotal role in shaping the future of our IT operations. What You'll Be Doing Lead and mentor a team of off shore infrastructure engineers. Own patch and vulnerability management (Ivanti), application upgrades, and service availability. Oversee infrastructure across on prem and cloud (Azure) environments. Act as escalation point for 2nd/3rd line incidents and out of hours support. Collaborate globally with internal teams and external vendors. Ensure compliance with ITIL, SOX, and audit requirements. Drive disaster recovery testing, risk mitigation, and continuous improvement initiatives. Contribute to infrastructure design, documentation, and governance. Essential Skills & Experience Proven leadership of infrastructure teams, including off shore. Deep expertise in Windows Server, VMware, AD, DNS, DHCP, Group Policy. Experience with Exchange (2016/2019 Hybrid), Office 365, Azure, and PowerShell. Familiarity with Ivanti, Veeam, Citrix, Dell VxRail, NetApp, SQL clustering. Strong understanding of security tools (Rapid7, CrowdStrike). Excellent troubleshooting, documentation, and communication skills. Desirable Exposure to AVD, Linux, Windows 11 build processes. Knowledge of Microsoft Entra, Azure resource management, and PRTG monitoring. Experience in financial services or regulated environments. Certifications such as MCSE, VCP, or Cisco are a plus. What You're Like Calm under pressure, with a pragmatic and proactive mindset. A natural leader who inspires and energises teams. Detail oriented, organised, and results driven. A strong communicator who can influence at all levels. Passionate about innovation, security, and service excellence.
26/07/2026
Full time
Are you a hands on infrastructure leader with a passion for operational excellence, patching, and keeping the lights on? Do you thrive in a fast paced environment where no two days are the same? If so, we want to hear from you! We're seeking an Infrastructure Operations Team Leader to drive the performance, resilience, and scalability of our IT systems. You'll lead a skilled off shore team, manage a diverse infrastructure estate, and play a pivotal role in shaping the future of our IT operations. What You'll Be Doing Lead and mentor a team of off shore infrastructure engineers. Own patch and vulnerability management (Ivanti), application upgrades, and service availability. Oversee infrastructure across on prem and cloud (Azure) environments. Act as escalation point for 2nd/3rd line incidents and out of hours support. Collaborate globally with internal teams and external vendors. Ensure compliance with ITIL, SOX, and audit requirements. Drive disaster recovery testing, risk mitigation, and continuous improvement initiatives. Contribute to infrastructure design, documentation, and governance. Essential Skills & Experience Proven leadership of infrastructure teams, including off shore. Deep expertise in Windows Server, VMware, AD, DNS, DHCP, Group Policy. Experience with Exchange (2016/2019 Hybrid), Office 365, Azure, and PowerShell. Familiarity with Ivanti, Veeam, Citrix, Dell VxRail, NetApp, SQL clustering. Strong understanding of security tools (Rapid7, CrowdStrike). Excellent troubleshooting, documentation, and communication skills. Desirable Exposure to AVD, Linux, Windows 11 build processes. Knowledge of Microsoft Entra, Azure resource management, and PRTG monitoring. Experience in financial services or regulated environments. Certifications such as MCSE, VCP, or Cisco are a plus. What You're Like Calm under pressure, with a pragmatic and proactive mindset. A natural leader who inspires and energises teams. Detail oriented, organised, and results driven. A strong communicator who can influence at all levels. Passionate about innovation, security, and service excellence.
Kraken Digital Asset Exchange
Manchester, Lancashire
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands on frontline support through to high impact technical projects and long term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business. About the role: As a TechOps Generalist, you'll be a core contributor to the day to day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end to end, contribute to technical decision making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective. What you'll do: Provide hands on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long term solutions rather than short term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations What you'll have: Must have Strong hands on experience in an IT, TechOps, or systems focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non technical stakeholders A people first mindset and a conscientious approach to decision making Should have Experience supporting macOS, Windows, iOS, and Android environments Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) Understanding of SSO technologies such as OAuth, SAML, and SCIM Enjoyment of scripting, APIs, and automating repetitive or error prone tasks Experience working across time zones or with distributed teams Nice to have A foundational understanding of programming or software engineering Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler Experience with office networking (we use Cisco Meraki) Exposure to cloud platforms such as AWS Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
25/07/2026
Full time
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands on frontline support through to high impact technical projects and long term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business. About the role: As a TechOps Generalist, you'll be a core contributor to the day to day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end to end, contribute to technical decision making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective. What you'll do: Provide hands on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long term solutions rather than short term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations What you'll have: Must have Strong hands on experience in an IT, TechOps, or systems focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non technical stakeholders A people first mindset and a conscientious approach to decision making Should have Experience supporting macOS, Windows, iOS, and Android environments Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) Understanding of SSO technologies such as OAuth, SAML, and SCIM Enjoyment of scripting, APIs, and automating repetitive or error prone tasks Experience working across time zones or with distributed teams Nice to have A foundational understanding of programming or software engineering Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler Experience with office networking (we use Cisco Meraki) Exposure to cloud platforms such as AWS Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Consortium Professional Recruitment Ltd
Hessle, North Humberside
Infrastructure Engineer Location: Hessle Salary: £40,000 - £45,000 + Excellent Benefits + Ongoing Training & Career Development Are you an experienced IT professional looking for a role where you'll work with modern technologies, contribute to infrastructure projects and continue developing your technical expertise? We're working with a successful and well-established manufacturing business to recruit an Infrastructure Engineer to join their internal IT team. Supporting a multi-site operation, you'll play a key role in maintaining and developing the organisation's infrastructure, ensuring critical systems remain secure, reliable and fit for the future. This is an excellent opportunity for someone who enjoys technical variety, thrives on solving complex infrastructure challenges and wants to be involved in projects that make a genuine difference to the business. The Role Working as part of an experienced infrastructure team, you'll be responsible for supporting, maintaining and enhancing the organisation's IT environment, while contributing to a range of infrastructure and business improvement projects. Your responsibilities will include: Providing 2nd and 3rd line support for infrastructure-related issues Administering and maintaining Windows Server, Active Directory and Microsoft 365 environments Supporting Azure cloud services and hybrid infrastructure Managing VMware virtual environments and on-premise servers Monitoring and maintaining network infrastructure, firewalls and security solutions Supporting infrastructure upgrades, migrations and new technology implementations Producing and maintaining technical documentation Working closely with colleagues across the wider IT function to deliver secure, reliable and resilient IT services Identifying opportunities to improve performance, security and operational efficiency What You'll Bring You'll already have experience working in an IT Infrastructure, Infrastructure Support or 2nd/3rd Line role and be confident supporting business-critical IT systems. We're looking for someone who can bring: Previous experience supporting enterprise IT infrastructure in a 2nd or 3rd line capacity A strong understanding of Microsoft server and cloud technologies, including Windows Server, Active Directory and Microsoft 365 Experience working with virtualised environments, networking and infrastructure technologies, with exposure to Azure, VMware or SQL Server being advantageous A proactive approach to troubleshooting, infrastructure improvements and technical project work The ability to communicate technical information clearly with both technical and non-technical colleagues A genuine enthusiasm for technology and a desire to continue developing your infrastructure knowledge Experience within a manufacturing or multi-site environment would be beneficial but isn't essential. What's in it for You? This organisation continues to invest in both its technology and its people, providing the opportunity to work with a broad range of enterprise infrastructure while developing your skills through ongoing project work and professional training. In return, you'll benefit from: Salary of £40,000 - £45,000 depending on experience 25 days annual leave plus bank holidays Contributory pension scheme Company laptop and mobile phone Flexible working where business needs allow Ongoing technical training and career development Exposure to a wide range of Microsoft and infrastructure technologies A collaborative team environment with genuine long-term career prospects If you're looking for a role where you can broaden your technical expertise, work on meaningful infrastructure projects and build a long-term career within a successful organisation, we'd love to hear from you. This opportunity is being managed on behalf of our client by Consortium. All applications will be treated in strict confidence. Feel free to reach out for an informal chat to learn more. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed).
24/07/2026
Full time
Infrastructure Engineer Location: Hessle Salary: £40,000 - £45,000 + Excellent Benefits + Ongoing Training & Career Development Are you an experienced IT professional looking for a role where you'll work with modern technologies, contribute to infrastructure projects and continue developing your technical expertise? We're working with a successful and well-established manufacturing business to recruit an Infrastructure Engineer to join their internal IT team. Supporting a multi-site operation, you'll play a key role in maintaining and developing the organisation's infrastructure, ensuring critical systems remain secure, reliable and fit for the future. This is an excellent opportunity for someone who enjoys technical variety, thrives on solving complex infrastructure challenges and wants to be involved in projects that make a genuine difference to the business. The Role Working as part of an experienced infrastructure team, you'll be responsible for supporting, maintaining and enhancing the organisation's IT environment, while contributing to a range of infrastructure and business improvement projects. Your responsibilities will include: Providing 2nd and 3rd line support for infrastructure-related issues Administering and maintaining Windows Server, Active Directory and Microsoft 365 environments Supporting Azure cloud services and hybrid infrastructure Managing VMware virtual environments and on-premise servers Monitoring and maintaining network infrastructure, firewalls and security solutions Supporting infrastructure upgrades, migrations and new technology implementations Producing and maintaining technical documentation Working closely with colleagues across the wider IT function to deliver secure, reliable and resilient IT services Identifying opportunities to improve performance, security and operational efficiency What You'll Bring You'll already have experience working in an IT Infrastructure, Infrastructure Support or 2nd/3rd Line role and be confident supporting business-critical IT systems. We're looking for someone who can bring: Previous experience supporting enterprise IT infrastructure in a 2nd or 3rd line capacity A strong understanding of Microsoft server and cloud technologies, including Windows Server, Active Directory and Microsoft 365 Experience working with virtualised environments, networking and infrastructure technologies, with exposure to Azure, VMware or SQL Server being advantageous A proactive approach to troubleshooting, infrastructure improvements and technical project work The ability to communicate technical information clearly with both technical and non-technical colleagues A genuine enthusiasm for technology and a desire to continue developing your infrastructure knowledge Experience within a manufacturing or multi-site environment would be beneficial but isn't essential. What's in it for You? This organisation continues to invest in both its technology and its people, providing the opportunity to work with a broad range of enterprise infrastructure while developing your skills through ongoing project work and professional training. In return, you'll benefit from: Salary of £40,000 - £45,000 depending on experience 25 days annual leave plus bank holidays Contributory pension scheme Company laptop and mobile phone Flexible working where business needs allow Ongoing technical training and career development Exposure to a wide range of Microsoft and infrastructure technologies A collaborative team environment with genuine long-term career prospects If you're looking for a role where you can broaden your technical expertise, work on meaningful infrastructure projects and build a long-term career within a successful organisation, we'd love to hear from you. This opportunity is being managed on behalf of our client by Consortium. All applications will be treated in strict confidence. Feel free to reach out for an informal chat to learn more. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed).
The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details
24/07/2026
Full time
The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details
11767CF Market - Hybrid - Inside IR35 Senior IT Engineer Our client is seeking an experienced Senior IT Engineer to play a pivotal role in the design, delivery, and ongoing operation of its cloud and infrastructure platforms. This is an excellent opportunity to join a forward thinking organisation where you'll help shape and support the technology strategy, ensuring secure, resilient, and cost effective IT services that meet both business objectives and regulatory requirements. Working as part of a collaborative IT team, you will be responsible for designing, deploying, and maintaining Microsoft Azure cloud infrastructure, supporting cloud migration initiatives, and providing 2nd/3rd line technical support across the wider IT estate. You'll work closely with IT Operations, Applications, Change and Delivery teams to drive continuous improvement and enhance the stability and performance of critical infrastructure. Key Responsibilities Design, deploy, maintain, and support Microsoft Azure cloud infrastructure across IaaS, PaaS, and SaaS environments. Contribute to cloud migration projects and the design of new infrastructure platforms. Provide 2nd and 3rd line infrastructure support, working with internal teams and third party suppliers to resolve complex technical issues. Monitor, optimise, and manage cloud performance, availability, security, and cost efficiency. Deliver technical implementation for infrastructure changes and participate in Change Advisory Board (CAB) activities. Support disaster recovery planning, business continuity testing, and cyber security initiatives to meet regulatory and compliance requirements. Maintain accurate infrastructure documentation, technical standards, and operational procedures. Identify opportunities for automation, optimisation and continuous improvement across the IT infrastructure estate. Skills & Experience Strong hands on experience designing, deploying, and supporting Microsoft Azure infrastructure and cloud services. Proven experience supporting complex enterprise infrastructure environments. Solid understanding of Azure networking, virtual machines, storage, identity management and security best practices. Experience with cloud migration projects and hybrid cloud environments. Strong troubleshooting skills with experience providing 2nd/3rd line infrastructure support. Knowledge of disaster recovery, business continuity and cyber security principles. Excellent communication skills with the ability to work effectively across technical and business teams. If you're an experienced Senior IT Engineer looking for your next contract opportunity and have the Azure infrastructure expertise to make an immediate impact, we'd love to hear from you. Please forward your CV in the first instance for immediate consideration. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
24/07/2026
Full time
11767CF Market - Hybrid - Inside IR35 Senior IT Engineer Our client is seeking an experienced Senior IT Engineer to play a pivotal role in the design, delivery, and ongoing operation of its cloud and infrastructure platforms. This is an excellent opportunity to join a forward thinking organisation where you'll help shape and support the technology strategy, ensuring secure, resilient, and cost effective IT services that meet both business objectives and regulatory requirements. Working as part of a collaborative IT team, you will be responsible for designing, deploying, and maintaining Microsoft Azure cloud infrastructure, supporting cloud migration initiatives, and providing 2nd/3rd line technical support across the wider IT estate. You'll work closely with IT Operations, Applications, Change and Delivery teams to drive continuous improvement and enhance the stability and performance of critical infrastructure. Key Responsibilities Design, deploy, maintain, and support Microsoft Azure cloud infrastructure across IaaS, PaaS, and SaaS environments. Contribute to cloud migration projects and the design of new infrastructure platforms. Provide 2nd and 3rd line infrastructure support, working with internal teams and third party suppliers to resolve complex technical issues. Monitor, optimise, and manage cloud performance, availability, security, and cost efficiency. Deliver technical implementation for infrastructure changes and participate in Change Advisory Board (CAB) activities. Support disaster recovery planning, business continuity testing, and cyber security initiatives to meet regulatory and compliance requirements. Maintain accurate infrastructure documentation, technical standards, and operational procedures. Identify opportunities for automation, optimisation and continuous improvement across the IT infrastructure estate. Skills & Experience Strong hands on experience designing, deploying, and supporting Microsoft Azure infrastructure and cloud services. Proven experience supporting complex enterprise infrastructure environments. Solid understanding of Azure networking, virtual machines, storage, identity management and security best practices. Experience with cloud migration projects and hybrid cloud environments. Strong troubleshooting skills with experience providing 2nd/3rd line infrastructure support. Knowledge of disaster recovery, business continuity and cyber security principles. Excellent communication skills with the ability to work effectively across technical and business teams. If you're an experienced Senior IT Engineer looking for your next contract opportunity and have the Azure infrastructure expertise to make an immediate impact, we'd love to hear from you. Please forward your CV in the first instance for immediate consideration. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
