Incident Manager

• Large financial services company
• Salary circa £80,000 plus bonus, 10% pension and benefits
• London based hybrid role (3 days per week in the office)

A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years.

The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations.

• Leading the UK Command Centre and supporting the development of a high-performing team.
• Managing Major Incidents from initiation through to service restoration.
• Chairing technical and management bridge calls during critical incidents.
• Coordinating multiple technology teams to restore business-critical services.
• Providing clear updates to technical teams, senior management and executive stakeholders.
• Driving continual service improvement through post-incident reviews and trend analysis.
• Supporting operational projects and helping improve Incident Management processes.
• Developing reporting, KPIs and operational performance metrics.

• Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator
• Experience managing or coordinating Major Incidents within a large enterprise environment.
• A good understanding of how a Command Centre or IT Operations Centre functions.
• Confidence communicating with both technical teams and senior business stakeholders.
• Strong stakeholder management and communication skills.
• A passion for continuous improvement and developing operational excellence.