Technical Operations Manager

Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT

We're looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service.

This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment.

What you'll be doing

• Leading and developing Technical Support and Field Service teams
• Acting as the senior technical escalation point for complex customer and operational issues
• Driving SLA performance, service quality and customer satisfaction
• Managing installation quality, audits, and technical standards
• Working with OEMs, dealer groups and third-party installation partners
• Monitoring device performance and operational KPIs to improve reliability and service delivery
• Implementing process improvements and driving operational excellence
• Supporting compliance, certification activities and technical governance

What we're looking for

• Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management
• Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration
• Experience managing technical teams and third-party service providers
• A data-driven approach to problem solving and continuous improvement
• Excellent stakeholder management and communication skills
• Auto-electrical qualifications or equivalent automotive electrical experience desirable
• Full UK driving licence

Why apply?

• Hybrid working environment
• Opportunity to lead and shape a critical technical function
• Exposure to innovative connected vehicle technologies
• Collaborative and supportive team culture
• Excellent career development opportunities

Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT