User Researcher

User Researcher
Rate: up to £350-390 per day - Umbrella only
Clearance Required: BPSS
Duration: 6 months
Location: Telford - Please note this role will require travel to Telford, Manchester, Newcastle and/or London for 2 day whole-team-meet-ups each month. The location will vary month to month so overnight stays may be needed

Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government's ambition to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer's tax affairs in one, modern and robust IT System

Role
This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design.
Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods.

What you'll do

• Work collaboratively with user researchers, interaction designers, content desigher, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services.
• Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively.
• Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes.
• Design in an inclusive and accessible way
• Work in a multi-disciplinary delivery team

Experience

• Solid foundation in user-centered design, from concept to final delivery.
• Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team.
• Strong ability to understand and articulate the needs of both technical and business stakeholders clearly.
• Skilled in managing stakeholder expectations and handling difficult discussions.
• Experienced in creating rapid paper and digital prototypes.

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