Senior Manager (Training and Capabilities) GTS

HSBC is one of the largest banking and financial services organisations in the world, operating in more than 50 countries and territories. We are seeking an experienced professional to lead the Elevate programme and GTS People Engagement Strategy.

• Define programme scope, success measures, delivery approach and governance for Elevate across 40 markets, and progressively for the wider GTS People Engagement Strategy as it comes fully under the role.
• Establish clear decision rights, delivery cadence and controls to ensure consistent execution and accountability across both Elevate and GTS People Dimensions activity (Learning & Development, Wellbeing & D&I, Culture & Recognition).
• Partner with HR, Learning, Communications and regional/dimension leads to shape initiatives, toolkits and campaigns that improve colleague engagement and the wider GTS staff offering.
• Define and track People Dimensions outcomes (including Snapshot) and leading indicators such as engagement signals, participation and recognition activity; use insights to drive continuous improvement.
• Shape the end to end learning journey across Elevate's three strands (Product, Professional Skills, Strategic Selling) using blended learning modalities, AI enabled tools and formal assessments aligned to SCM priorities.
• Build and run an integrated programme plan covering design, build, localisation, rollout and sustainment for Elevate, and (as scope expands) for GTS People Dimensions initiatives.
• Own RAID, dependencies, change control and reporting, driving timely decisions and escalating with options where required.
• Ensure market readiness for Elevate (communications, enrolment, logistics, facilitator capacity, tool access, assessment set up) and for People Dimensions activity (toolkits, campaigns, local engagement events).
• Lead engagement across markets and functions, partnering with market front line leadership, learning teams, HR/People partners, Communications and regional/dimension leads to secure alignment and delivery commitment.
• Run governance forums and senior updates across Elevate delivery and People Dimensions, with clear actions, owners and follow through.
• Direct SMEs and manage external vendors/partners to agreed scope, timelines and quality standards, including responsible implementation of AI enabled tools in a regulated environment.
• Set global quality standards for content, facilitation, learner experience and assessment integrity; track and report outcomes for Elevate (participation, completion, pass rates, feedback and impact measures).

• Proven experience leading large scale global programmes with end to end accountability for outcomes.
• Strong programme/project management capability (planning, governance, RAID, dependency management, change control).
• Experience in learning & development / training delivery environments, ideally blended learning with assessments.
• Experience in employee engagement, D&I, wellbeing or culture and recognition programmes (or close partnership with HR/People functions).
• Experience designing and delivering people engagement or culture initiatives at scale with measurable impact on engagement outcomes.
• Ability to use people data and insight to inform strategy - comfortable interpreting engagement survey results, analytics and feedback to identify focus areas, make the case for investment and demonstrate what's working.
• Demonstrated ability to lead cross functional teams without direct line authority and influence senior stakeholders (including HR, Communications and market leadership).
• Comfortable operating with ambiguity and scale, creating structure and momentum in complex environments, and evolving with the role's scope over time.
• Strong communication skills with the ability to simplify complexity and drive decisions across both a training programme and a people/culture agenda.

• Multi cultural programme delivery experience across regions and time zones.
• Exposure to AI enabled learning tools, digital learning platforms or learning analytics.
• Familiarity with regulated banking governance expectations.
• Knowledge of Global Trade Solutions (GTS) and/or experience supporting trade related client coverage and sales capability.

UK based employees will receive private healthcare, enhanced maternity and adoption pay, support on return to work and a contributory pension scheme with a generous employer contribution.

HSBC is an equal opportunity employer and a Disability Confident Leader. We are committed to removing barriers and ensuring careers are inclusive and accessible for everyone. If you require accommodations during the recruitment process, please contact the recruitment team.