The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
20/07/2026
Full time
The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials, hardware, networks, cloud computing, troubleshooting and more, in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles this course could lead to IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of 36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course.
28/07/2026
Full time
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials, hardware, networks, cloud computing, troubleshooting and more, in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles this course could lead to IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of 36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course.
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials, hardware, networks, cloud computing, troubleshooting and more, in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles this course could lead to IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of 36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course.
28/07/2026
Full time
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials, hardware, networks, cloud computing, troubleshooting and more, in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles this course could lead to IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of 36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course.
Commercial Excellence Analyst 40k + Bonus Runcorn - Hybrid working Reporting to the Market Intelligence Manager as part of the Commercial Excellence Team you will be responsible for leading and evolving specific Commercial Excellence initiatives in SFE and Commercial Analytics/Reporting with the UKI Sales and Marketing Departments. Main Accountabilities: Working with Sales, Marketing and Finance to implement SFE projects specifically the SFE cycles for nominated BUs. The cycle will include Sales Targeting, Segmentation, Incentives Management and other projects to improve resource allocation, revenue growth and overall performance. Working with Marketing and Sales to implement KPI reporting to demonstrate effective Omni-Channel Execution. Market/Business Intelligence - Data Analytics and Reporting: Provide regular dashboard reporting to enable the Sales and Marketing teams to review their sales, forecast, market and activity data. Highlight trends, deviations, market insight and work with the commercial teams to challenge and use this insight to drive change, decision making and strategies. Work with Salesforce and/or Veeva CRM to implement new functionality, versions or bespoke internal enhancements to develop reporting and value. Support users by providing Veeva CRM Helpdesk support. Drive continuous improvements in data, visibility, reporting, processes and the security of data. Look for new data to supplement existing reporting and to drive new strategies and projects. Data Driven Decisions Projects: Support the Sales and Marketing community to continuously improve the sales targeting and forecasting process using data automation, analytics and reporting. To identify key opportunities to improve our insight generation and commercial data driven decision making across Region Market Intelligence and MU stakeholders. Continuous Improvement and Project Management Work closely with the CommEx Lead and Sales and Marketing teams on specific initiatives and projects to relating to commercial excellence Proactively look for opportunities to improve reporting, SFE and Commercial Excellence to drive revenue growth Experience/Skills required Minimum of 2+ years plus as a Commercial Analyst Data - experience of automation, setting up data flows to connect external and internal data sources and visualisation of data for reporting in Power BI Project Management Systems - Veeva, Salesforce, PowerBI, Microsoft Applications, Azure etc. SFE Projects - managing administration of SFE cycles to include IC/SIP, Sales Targeting and Segmentation and Targeting
28/07/2026
Full time
Commercial Excellence Analyst 40k + Bonus Runcorn - Hybrid working Reporting to the Market Intelligence Manager as part of the Commercial Excellence Team you will be responsible for leading and evolving specific Commercial Excellence initiatives in SFE and Commercial Analytics/Reporting with the UKI Sales and Marketing Departments. Main Accountabilities: Working with Sales, Marketing and Finance to implement SFE projects specifically the SFE cycles for nominated BUs. The cycle will include Sales Targeting, Segmentation, Incentives Management and other projects to improve resource allocation, revenue growth and overall performance. Working with Marketing and Sales to implement KPI reporting to demonstrate effective Omni-Channel Execution. Market/Business Intelligence - Data Analytics and Reporting: Provide regular dashboard reporting to enable the Sales and Marketing teams to review their sales, forecast, market and activity data. Highlight trends, deviations, market insight and work with the commercial teams to challenge and use this insight to drive change, decision making and strategies. Work with Salesforce and/or Veeva CRM to implement new functionality, versions or bespoke internal enhancements to develop reporting and value. Support users by providing Veeva CRM Helpdesk support. Drive continuous improvements in data, visibility, reporting, processes and the security of data. Look for new data to supplement existing reporting and to drive new strategies and projects. Data Driven Decisions Projects: Support the Sales and Marketing community to continuously improve the sales targeting and forecasting process using data automation, analytics and reporting. To identify key opportunities to improve our insight generation and commercial data driven decision making across Region Market Intelligence and MU stakeholders. Continuous Improvement and Project Management Work closely with the CommEx Lead and Sales and Marketing teams on specific initiatives and projects to relating to commercial excellence Proactively look for opportunities to improve reporting, SFE and Commercial Excellence to drive revenue growth Experience/Skills required Minimum of 2+ years plus as a Commercial Analyst Data - experience of automation, setting up data flows to connect external and internal data sources and visualisation of data for reporting in Power BI Project Management Systems - Veeva, Salesforce, PowerBI, Microsoft Applications, Azure etc. SFE Projects - managing administration of SFE cycles to include IC/SIP, Sales Targeting and Segmentation and Targeting
Technical Support Analyst Basingstoke, Hampshire (Office Based) 30,000 - 35,000 + Training + Excellent Benefits 12 Month Fixed Term Contract Maternity Cover Immediate Starts Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions. This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service improvements Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm), 12-month fixed-term contract The Person Experience within Customer Support, Technical Support, Helpdesk, or Service Desk Strong communication, organisation, and problem-solving skills Good Microsoft 365 / IT skills and experience using ticketing or CRM systems Keen to learn new technologies and work within a collaborative team Reference: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an Employment Agency for permanent roles and an Employment Business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Key Locations: Basingstoke, Hook, Fleet, Farnborough, Aldershot, Andover, Winchester, Newbury, Reading, Camberley, Bracknell, Farnham, Alton Customer Support Analyst, Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
28/07/2026
Full time
Technical Support Analyst Basingstoke, Hampshire (Office Based) 30,000 - 35,000 + Training + Excellent Benefits 12 Month Fixed Term Contract Maternity Cover Immediate Starts Excellent opportunity for a Customer Support Analyst, Service Desk Analyst, or Technical Support Administrator to join a global engineering technology business supporting innovative metering and infrastructure solutions. This is an ideal role for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service improvements Monday-Friday service desk rota (week 1: 8 am-4:30 pm, week 2: 9:30 - 6 pm), 12-month fixed-term contract The Person Experience within Customer Support, Technical Support, Helpdesk, or Service Desk Strong communication, organisation, and problem-solving skills Good Microsoft 365 / IT skills and experience using ticketing or CRM systems Keen to learn new technologies and work within a collaborative team Reference: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an Employment Agency for permanent roles and an Employment Business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Key Locations: Basingstoke, Hook, Fleet, Farnborough, Aldershot, Andover, Winchester, Newbury, Reading, Camberley, Bracknell, Farnham, Alton Customer Support Analyst, Technical Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)
27/07/2026
Full time
Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)
Service Desk Analyst (Application Support) - 27K Location: East Midlands Industry: IT Salary: £23000 - £27000 per annum Posted: 25/09/2018 Description Service Desk Analyst, Application Support, Support Analyst, ERP Support, SAP/SAGE/Navision/Oracle/Dynamics/CRM. 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Business Objects - Derby, East Midlands - 23-27K We are recruiting on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities. They are looking for an experienced Service Desk Analyst / Application support Analyst who has a strong background in Business to Business (B2B) Helpdesk and Software Support. You will have excellent communication skills and will be able to prioritise calls on a busy Service Desk and you will also be involved in 2nd Line support where you will try to fix problems before passing them down to the software development team. Any experience of ERP Software such as Dynamics, SAP, Navision would be a huge advantage as would any Visual Studio, SQL Server or MS Windows knowledge. An ITIL qualification would also be considered highly. You will have excellent problem solving and analytical skills and will have a proactive approach to your work. Any knowledge of reporting tools such as Crystal Reports or Business Objects will be beneficial, though not a necessity. You will have excellent communication skills and be a strong team player. This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. Salary is up to 27K + Cross training. Based in the East Midlands area easily commutable from Loughborough, Derby and Nottingham. Ascent People is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered.
26/07/2026
Full time
Service Desk Analyst (Application Support) - 27K Location: East Midlands Industry: IT Salary: £23000 - £27000 per annum Posted: 25/09/2018 Description Service Desk Analyst, Application Support, Support Analyst, ERP Support, SAP/SAGE/Navision/Oracle/Dynamics/CRM. 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Business Objects - Derby, East Midlands - 23-27K We are recruiting on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities. They are looking for an experienced Service Desk Analyst / Application support Analyst who has a strong background in Business to Business (B2B) Helpdesk and Software Support. You will have excellent communication skills and will be able to prioritise calls on a busy Service Desk and you will also be involved in 2nd Line support where you will try to fix problems before passing them down to the software development team. Any experience of ERP Software such as Dynamics, SAP, Navision would be a huge advantage as would any Visual Studio, SQL Server or MS Windows knowledge. An ITIL qualification would also be considered highly. You will have excellent problem solving and analytical skills and will have a proactive approach to your work. Any knowledge of reporting tools such as Crystal Reports or Business Objects will be beneficial, though not a necessity. You will have excellent communication skills and be a strong team player. This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. Salary is up to 27K + Cross training. Based in the East Midlands area easily commutable from Loughborough, Derby and Nottingham. Ascent People is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered.
Service Desk Analyst (Application Support) - Derby Location: East Midlands Industry: IT Salary: £23,000 - £27,000 per annum Posted: 18/09/2018 Overview: 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Business Objects - Derby, East Midlands - K Responsibilities Provide 1st and 2nd line support for the service desk. Triage and prioritise calls on a busy service desk. Resolve software support issues and attempt to fix problems before escalating to the development team. Use ERP software such as Dynamics, SAP, Navision to troubleshoot issues. Assist with reporting tools like Crystal Reports or Business Objects as needed. Collaborate with team members and act as a strong team player. Qualifications Strong background in B2B Helpdesk and Software Support. Excellent communication and problem solving skills. Experience with ERP systems (Dynamics, SAP, Navision) preferred. Knowledge of Visual Studio, SQL Server, or MS Windows a plus. ITIL qualification considered highly desirable. Proactive approach to work and analytical ability. Benefits Cross training, opportunity to work with a global software house offering excellent training and career opportunities. Competitive salary up to £28,000 plus cross training. Equality Statement Applicants from all ages and backgrounds will be considered.
26/07/2026
Full time
Service Desk Analyst (Application Support) - Derby Location: East Midlands Industry: IT Salary: £23,000 - £27,000 per annum Posted: 18/09/2018 Overview: 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Business Objects - Derby, East Midlands - K Responsibilities Provide 1st and 2nd line support for the service desk. Triage and prioritise calls on a busy service desk. Resolve software support issues and attempt to fix problems before escalating to the development team. Use ERP software such as Dynamics, SAP, Navision to troubleshoot issues. Assist with reporting tools like Crystal Reports or Business Objects as needed. Collaborate with team members and act as a strong team player. Qualifications Strong background in B2B Helpdesk and Software Support. Excellent communication and problem solving skills. Experience with ERP systems (Dynamics, SAP, Navision) preferred. Knowledge of Visual Studio, SQL Server, or MS Windows a plus. ITIL qualification considered highly desirable. Proactive approach to work and analytical ability. Benefits Cross training, opportunity to work with a global software house offering excellent training and career opportunities. Competitive salary up to £28,000 plus cross training. Equality Statement Applicants from all ages and backgrounds will be considered.
QuadReal Property Group is seeking an IT Support Analyst to provide end-to-end IT support across the organisation, primarily on site in the Greater London area. You will handle Level 1 and 2 incidents, support Microsoft 365 services, and collaborate with third-party providers to ensure reliable, secure IT services for real estate operations. The role requires strong customer service orientation, ability to work independently, and effective communication of technical issues to non-technical
26/07/2026
Full time
QuadReal Property Group is seeking an IT Support Analyst to provide end-to-end IT support across the organisation, primarily on site in the Greater London area. You will handle Level 1 and 2 incidents, support Microsoft 365 services, and collaborate with third-party providers to ensure reliable, secure IT services for real estate operations. The role requires strong customer service orientation, ability to work independently, and effective communication of technical issues to non-technical
2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:
26/07/2026
Full time
2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:
IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, Helpdesk, Technician, Customer Service - Nottingham, East Midlands, Microsoft Windows, Microsoft Office, Office 365, Microsoft Azure, up to £22k Do you have 12+ months solid commercial experience in a 1st Line IT support role and looking for your next challenge? Enjoy being on the front line supporting customers with their IT requirements Solid experience and knowledge in Microsoft operating systems and everything Windows such as Office 365? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in all things Microsoft and Windows - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the IT support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. You will have a solid 12+ months in similar 1st line support roles with similar duties. Your toolbox should include use and support of: Microsoft Windows 10 operating system Active Directory Microsoft Office 365 Exceptional telephone manner and not afraid to offer deskside support where required Previous performance or customer service awards or acknowledgements The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: Setting up new users for Windows 10 and Office 365 Using Active Directory Building laptops and overall support via telephone and deskside where required The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Nottingham, East Midlands and easily commutable from Derby, Loughborough, Chesterfield, Grantham and Leicester. Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, Helpdesk, Technician, Customer Service - Nottingham, East Midlands, Microsoft Windows, Microsoft Office, Office 365, Microsoft Azure, up to £22k Do you have 12+ months solid commercial experience in a 1st Line IT support role and looking for your next challenge? Enjoy being on the front line supporting customers with their IT requirements Solid experience and knowledge in Microsoft operating systems and everything Windows such as Office 365? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in all things Microsoft and Windows - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the IT support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. You will have a solid 12+ months in similar 1st line support roles with similar duties. Your toolbox should include use and support of: Microsoft Windows 10 operating system Active Directory Microsoft Office 365 Exceptional telephone manner and not afraid to offer deskside support where required Previous performance or customer service awards or acknowledgements The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: Setting up new users for Windows 10 and Office 365 Using Active Directory Building laptops and overall support via telephone and deskside where required The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Nottingham, East Midlands and easily commutable from Derby, Loughborough, Chesterfield, Grantham and Leicester. Candidates of all ages and backgrounds will be considered for this role.
Application Support Engineer (2nd line service desk) Location: West Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 03/09/2019 Application Support Engineer, Software Support, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Burton on Trent, West Midlands, Birmingham, Software Application Support, External Customers, up to £40k Do you have 4+ years commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and range of queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. You will become a product specialist with full training and be a SME for this software house. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 4+ years in similar 2nd line support analyst positions with similar duties. Your toolbox should include use and support of: Software and applications to external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experienced in software/application support as well as databases Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on ITIL qualifications are highly desirable. The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based Burton on Trent, West Midlands and easily commutable from Birmingham, Walsall, Stafford, Derby, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
26/07/2026
Full time
Application Support Engineer (2nd line service desk) Location: West Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 03/09/2019 Application Support Engineer, Software Support, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Burton on Trent, West Midlands, Birmingham, Software Application Support, External Customers, up to £40k Do you have 4+ years commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and range of queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. You will become a product specialist with full training and be a SME for this software house. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 4+ years in similar 2nd line support analyst positions with similar duties. Your toolbox should include use and support of: Software and applications to external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experienced in software/application support as well as databases Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on ITIL qualifications are highly desirable. The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based Burton on Trent, West Midlands and easily commutable from Birmingham, Walsall, Stafford, Derby, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
IT 1st Line Support Analyst/Engineer - 6 mths Location: East Midlands Industry: IT Salary: £80 - £100 per day Posted: 21/04/2022 Job Description IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, IT Helpdesk - Derby, East Midlands, Microsoft Windows, Mac OS X, Microsoft Office, Office 365, VPN, Spyware, ITIL, up to £100/day, initial 6-month contract. Experienced 1st Line Support Analyst or Engineer looking to secure your next contract? Enjoy being on the front line supporting customers with their IT requirements Solid experience 6-12+ months commercial IT support experience? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in Microsoft Windows, Mac OS X, Office 365 and maybe even some VPN or Spyware know-how - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity. This is an office-based role. Toolbox Requirements Microsoft Windows 7/8/10 and Mac OS X operating systems Microsoft Server 2008/2012 Microsoft Office 365/2010/2013/2016 Maintaining ITIL processes and procedures Desirables VPN Spyware This is an initial 6-month contract with the opportunity to extend. The day rate on offer is up to £100/day. The office is based in Derby, East Midlands and easily commutable from the wider Derby area, Nottingham, Loughborough, Chesterfield, Grantham and Leicester. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email: My Social
26/07/2026
Full time
IT 1st Line Support Analyst/Engineer - 6 mths Location: East Midlands Industry: IT Salary: £80 - £100 per day Posted: 21/04/2022 Job Description IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, IT Helpdesk - Derby, East Midlands, Microsoft Windows, Mac OS X, Microsoft Office, Office 365, VPN, Spyware, ITIL, up to £100/day, initial 6-month contract. Experienced 1st Line Support Analyst or Engineer looking to secure your next contract? Enjoy being on the front line supporting customers with their IT requirements Solid experience 6-12+ months commercial IT support experience? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in Microsoft Windows, Mac OS X, Office 365 and maybe even some VPN or Spyware know-how - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity. This is an office-based role. Toolbox Requirements Microsoft Windows 7/8/10 and Mac OS X operating systems Microsoft Server 2008/2012 Microsoft Office 365/2010/2013/2016 Maintaining ITIL processes and procedures Desirables VPN Spyware This is an initial 6-month contract with the opportunity to extend. The day rate on offer is up to £100/day. The office is based in Derby, East Midlands and easily commutable from the wider Derby area, Nottingham, Loughborough, Chesterfield, Grantham and Leicester. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email: My Social
IT Service Desk Analyst, Application Support, Support Analyst, ERP Support, 2nd Line Service Desk, Project support, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Desktop/Server - East Midlands - 28K + Bonus We are recruiting on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities. They are looking for an experienced Service Desk Analyst / Application support Analyst who has a strong background in Business to Business (B2B) IT Helpdesk and Software Support. You will have excellent communication skills and will be able to prioritise calls on a busy Service Desk and you will also be involved in 2nd Line & Project support where you will assess problems and provide solutions, elevate to other teams if necessary. Any experience of ERP & Software Applications and/or MS Windows Server, Networking, Sharepoint, SQL Server would be a huge advantage as would any Visual Studio. An ITIL qualification would also be considered highly. Contact me on 0-7-7-9-1-6-1-5-7-0-3 for job spec and client detail. The ability to have excellent problem solving and analytical skills and a proactive approach to your work will be standard. Any knowledge of reporting tools such as Crystal Reports or Business Objects will be beneficial, though not a necessity. This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. It is also a role that can lead down many paths such as Business Analysis, Software Development and Solutions Consultant. Salary is up to 28K + Cross training & other bens. Based in the East Midlands area easily commutable from Derby, Nottingham and Leicester. Required to be in the office once every two weeks but you can go in as much as you want. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered. Jo Bevington Recruiter: Jo Bevington Phone: Email: My Social
26/07/2026
Full time
IT Service Desk Analyst, Application Support, Support Analyst, ERP Support, 2nd Line Service Desk, Project support, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Desktop/Server - East Midlands - 28K + Bonus We are recruiting on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities. They are looking for an experienced Service Desk Analyst / Application support Analyst who has a strong background in Business to Business (B2B) IT Helpdesk and Software Support. You will have excellent communication skills and will be able to prioritise calls on a busy Service Desk and you will also be involved in 2nd Line & Project support where you will assess problems and provide solutions, elevate to other teams if necessary. Any experience of ERP & Software Applications and/or MS Windows Server, Networking, Sharepoint, SQL Server would be a huge advantage as would any Visual Studio. An ITIL qualification would also be considered highly. Contact me on 0-7-7-9-1-6-1-5-7-0-3 for job spec and client detail. The ability to have excellent problem solving and analytical skills and a proactive approach to your work will be standard. Any knowledge of reporting tools such as Crystal Reports or Business Objects will be beneficial, though not a necessity. This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. It is also a role that can lead down many paths such as Business Analysis, Software Development and Solutions Consultant. Salary is up to 28K + Cross training & other bens. Based in the East Midlands area easily commutable from Derby, Nottingham and Leicester. Required to be in the office once every two weeks but you can go in as much as you want. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered. Jo Bevington Recruiter: Jo Bevington Phone: Email: My Social
Ascent People Ltd in the East Midlands is seeking a capable 1st/2nd Line Software Support / Service Desk analyst to join our IT team. You will provide frontline helpdesk support for enterprise software and aim to resolve issues efficiently, with emphasis on clear communication and timely escalation when needed. You'll work 9-5 with no weekend duties, supporting Oracle, Dynamics, SAP, Navision, Visual Studio, SQL Server and Windows environments. ITIL knowledge is valued and training is available.
26/07/2026
Full time
Ascent People Ltd in the East Midlands is seeking a capable 1st/2nd Line Software Support / Service Desk analyst to join our IT team. You will provide frontline helpdesk support for enterprise software and aim to resolve issues efficiently, with emphasis on clear communication and timely escalation when needed. You'll work 9-5 with no weekend duties, supporting Oracle, Dynamics, SAP, Navision, Visual Studio, SQL Server and Windows environments. ITIL knowledge is valued and training is available.
Ascent People Ltd is recruiting for a 1st/2nd Line Software Support role focused on SQL and ERP. Location is in the East Midlands, with responsibilities spanning helpdesk and application support, including ERP platforms. A strong background in B2B support and ITIL awareness will benefit the ideal candidate. Salary on offer is £23,000 to £28,000 per annum, with opportunities for training and progression within a global software house known for investing in staff.
26/07/2026
Full time
Ascent People Ltd is recruiting for a 1st/2nd Line Software Support role focused on SQL and ERP. Location is in the East Midlands, with responsibilities spanning helpdesk and application support, including ERP platforms. A strong background in B2B support and ITIL awareness will benefit the ideal candidate. Salary on offer is £23,000 to £28,000 per annum, with opportunities for training and progression within a global software house known for investing in staff.
Ascent People Ltd is seeking an IT 1st Line Support Analyst for an initial 6-month contract based in Derby, East Midlands. The role focuses on delivering front-line IT support for Windows, Mac OS X, and Office 365, with VPN and spyware troubleshooting as needed, aiming for high first-call resolution. You will join a team on site in a busy environment, providing timely customer service and using ITIL-aligned processes. The position offers a daily rate up to £100 and extension opportunities.
26/07/2026
Full time
Ascent People Ltd is seeking an IT 1st Line Support Analyst for an initial 6-month contract based in Derby, East Midlands. The role focuses on delivering front-line IT support for Windows, Mac OS X, and Office 365, with VPN and spyware troubleshooting as needed, aiming for high first-call resolution. You will join a team on site in a busy environment, providing timely customer service and using ITIL-aligned processes. The position offers a daily rate up to £100 and extension opportunities.
11683JS8 £190 - 195 per day First Line IT Helpdesk Analyst Be the first voice our users hear-and the reason their day gets back on track. We're looking for a customer-focused First Line IT Helpdesk Analyst who combines excellent communication skills with a passion for technology and problem-solving. As the first point of contact for IT support, you'll diagnose and resolve a wide range of technical issues, log and prioritise incidents, and provide outstanding customer service with every interaction. Whether you're fixing password issues, troubleshooting hardware and software problems, or escalating more complex incidents, you'll play a vital role in keeping our users productive while delivering a first-class helpdesk experience. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
26/07/2026
Full time
11683JS8 £190 - 195 per day First Line IT Helpdesk Analyst Be the first voice our users hear-and the reason their day gets back on track. We're looking for a customer-focused First Line IT Helpdesk Analyst who combines excellent communication skills with a passion for technology and problem-solving. As the first point of contact for IT support, you'll diagnose and resolve a wide range of technical issues, log and prioritise incidents, and provide outstanding customer service with every interaction. Whether you're fixing password issues, troubleshooting hardware and software problems, or escalating more complex incidents, you'll play a vital role in keeping our users productive while delivering a first-class helpdesk experience. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Service Desk Analyst, Application Support, Support Analyst, ERP Support, SAP/SAGE/Navision/Oracle/Dynamics/CRM. 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Business Objects - East Midlands - 23-27K We are recruiting on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities. They are looking for an experienced Service Desk Analyst / Application support Analyst who has a strong background in Business to Business (B2B) Helpdesk and Software Support. You will have excellent communication skills and will be able to prioritise calls on a busy Service Desk and you will also be involved in 2nd Line support where you will try to fix problems before passing them down to the software development team. Any experience of ERP Software such as Dynamics, SAP, Navision would be a huge advantage as would any Visual Studio, SQL Server or MS Windows knowledge. An ITIL qualification would also be considered highly. You will have excellent problem solving and analytical skills and will have a proactive approach to your work. Any knowledge of reporting tools such as Crystal Reports or Business Objects will be beneficial, though not a necessity. You will have excellent communication skills and be a strong team player. This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. Salary is up to 27K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered. Recruiter Phone: Email:
26/07/2026
Full time
Service Desk Analyst, Application Support, Support Analyst, ERP Support, SAP/SAGE/Navision/Oracle/Dynamics/CRM. 1st/2nd Line Service Desk, Customer Service, .Net, SQL Server, WEB, ITIL, Crystal Reports, Business Objects - East Midlands - 23-27K We are recruiting on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities. They are looking for an experienced Service Desk Analyst / Application support Analyst who has a strong background in Business to Business (B2B) Helpdesk and Software Support. You will have excellent communication skills and will be able to prioritise calls on a busy Service Desk and you will also be involved in 2nd Line support where you will try to fix problems before passing them down to the software development team. Any experience of ERP Software such as Dynamics, SAP, Navision would be a huge advantage as would any Visual Studio, SQL Server or MS Windows knowledge. An ITIL qualification would also be considered highly. You will have excellent problem solving and analytical skills and will have a proactive approach to your work. Any knowledge of reporting tools such as Crystal Reports or Business Objects will be beneficial, though not a necessity. You will have excellent communication skills and be a strong team player. This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. Salary is up to 27K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants from all ages and backgrounds will be considered. Recruiter Phone: Email:
Ascent People Ltd seeks a Graduate/Junior Service Desk Analyst to support clients in the East Midlands with Dutch or Swedish language skills. The role involves handling software and application queries on the front line, delivering excellent customer service, and progressing with full training. Based in Nottingham with shift work; offers salary up to £18k plus benefits and clear progression paths within a growing software house.
26/07/2026
Full time
Ascent People Ltd seeks a Graduate/Junior Service Desk Analyst to support clients in the East Midlands with Dutch or Swedish language skills. The role involves handling software and application queries on the front line, delivering excellent customer service, and progressing with full training. Based in Nottingham with shift work; offers salary up to £18k plus benefits and clear progression paths within a growing software house.
