Digital Solutions And Operations Manager, DSO Team, RBW

Digital Solutions & Operations Manager, DSO Team, RBW

A rare opportunity has arisen in the Digital Solutions & Operations (DSO) team, part of Customer Channels & Distribution, to deliver on a key strategic priority: "Delivering brilliant digital experiences". This role focuses on driving change to non digital journey components that connect to our digital services.

• Deliver change across core platforms (DCP/Digital Completion Platform and vDocs), implementing and maintaining customer facing document upload journeys.
• Elicit and manage requirements from business areas, ensuring journeys meet accessibility, compliance and governance standards.
• Lead end to end discovery through delivery, using customer/colleague insight and data to identify pain points, propose solutions and articulate business value.
• Collaborate across operations, product, proposition, digital, pipeline/planning and governance teams to optimise existing services and explore new ones.
• Proactively identify and drive enhancements, challenge inefficient policies/processes, build trusted relationships and influence stakeholders, including senior leaders, to deliver sustainable improvements.

• Ambitious, self driven and energized; able to work independently and take ownership.
• Strong understanding of UK RBW products and end to end processes across branch, telephone and digital channels.
• Excellent communication and influencing skills; able to build relationships across teams and provide trusted counsel to senior leaders.
• Proven project delivery experience (HSBC project methodology desirable), including UAT planning and execution.
• Strong analytical and tooling capability: confident resolving defined problem statements and using Excel, PowerPoint, Jira and Confluence.

This is a hybrid working role with the base location as Birmingham, Leeds, Chester, Sheffield, London or Fareham.