Technology Services Lead

Job Title: Technology Services Lead
Location: London

Role: A Technology Services Lead in the London-based Application Production Services Engineering team responsible for the stability, availability, and operational excellence of low-latency equities trading platforms. Works with traders, developers, infrastructure, and operations to own production services, lead incident management, and drive continuous improvements in platform performance, automation, and resilience.

• Take end-to-end ownership of production systems, lead major incident response, triage, recovery, and stakeholder communications through to resolution.
• Partner with trading desks and operations, providing timely updates and managing complex production queries with confidence.
• Proactively identify and mitigate risks across applications, infrastructure, and operational workflows to improve platform resilience and performance.
• Maintain strong change management discipline, particularly during critical trading periods and high-impact market events.
• Lead root cause investigations and drive permanent remediation of recurring issues and technical debt.
• Deliver measurable improvements in platform stability and reductions in incident volumes through continuous service improvement initiatives.
• Champion automation, monitoring, and tooling enhancements to improve efficiency, observability, and operational control.
• Collaborate with global teams, mentoring junior engineers and contributing to the development of overall engineering capability.

• Proactive and technically strong engineer with problem-solving ability and a passion for supporting business-critical trading systems.
• Experience in UNIX/Linux environments.
• Scripting or automation experience using Python or Shell.
• Familiarity with monitoring and observability tools such as Dynatrace, Splunk, Cribl, or Netcool.
• Strong incident, problem, and change management process understanding.
• Analytical and troubleshooting skills with excellent communication and stakeholder management capabilities.
• Confidence leading incident bridges and coordinating technical teams during critical situations.
• Proven ability to take ownership, lead through complex operational challenges, and influence positive outcomes across teams.
• Experience within Equities trading or financial markets environments is highly advantageous.

• Exposure to FIX protocol and electronic trading systems.
• Understanding of networking concepts and connectivity troubleshooting.
• Experience with OMS platforms and vendor technologies such as Fidessa, ULLINK, or TTNET.
• Familiarity with exchange connectivity and market data platforms including Reuters, Bloomberg, or Exegy.

• Private healthcare for you and your family with annual health screening options.
• Competitive pension plan, life assurance, and group income protection.
• Flexible benefits, wellbeing accounts, travel insurance, and other voluntary benefits.
• Employee assistance programs, mental health support, and virtual GP services.
• Charitable giving through payroll with company matching.
• Access to cultural and community engagement programs and volunteering opportunities.

Bank of America is an equal opportunities employer and encourages all applicants to tell us about any adjustment requirements. We are committed to responsible growth, diversity and inclusion, and a safe, productive work environment for teammates and communities. We hire based on skills, qualifications and experience. We strive to make recruitment accessible for all candidates.