Technology Services Lead

Job Description

Job Title: Technology Services Lead

Corporate Title: Up to Vice President

Location: London MLFC

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview

Our London office is based just a stone's throw from the magnificent St. Paul's Cathedral on bustling King Edward Street. Here you'll find modern workspaces and a state-of-the-art auditorium space. In addition, we're proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.

The Team

We are a global, well-established team with a collaborative and high-performance culture focused on innovation, continuous improvement, and delivering best-in-class service management. Working across technology, operations, business, compliance, and risk teams, we play a critical role in supporting high-frequency trading platforms across EMEA markets.

This is an exciting opportunity to work with cutting-edge observability and service management technologies while contributing to the stability, resilience, and performance of mission-critical electronic trading systems.

Role Description

As our Electronic Trading environment continues to grow in scale and importance, we are seeking an experienced Technology Services Lead to join our London-based Application Production Services Engineering team.

You will be part of a diverse global function responsible for ensuring the stability, availability, and operational excellence of low-latency Equities trading platforms. Working closely with traders, developers, infrastructure teams, and operations, you will take ownership of production services, lead incident management activities, and drive continuous improvements across platform performance, automation, and resilience.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and is passionate about operational excellence within financial markets technology.

Responsibilities

• Take end-to-end ownership of production systems, leading major incident response, triage, recovery, and stakeholder communications through to resolution
• Partner closely with trading desks and operations teams, providing timely updates and managing complex production queries with confidence
• Proactively identify and mitigate risks across applications, infrastructure, and operational workflows to improve platform resilience and performance
• Maintain strong change management discipline, particularly during critical trading periods and high-impact market events
• Lead root cause investigations and drive permanent remediation of recurring issues and technical debt
• Deliver measurable improvements in platform stability and reductions in incident volumes through continuous service improvement initiatives
• Champion automation, monitoring, and tooling enhancements to improve efficiency, observability, and operational control
• Collaborate with global teams, mentoring junior engineers and contributing to the development of overall engineering capability

What we are looking for

• We're seeking a proactive and technically strong engineer with excellent problem-solving ability and a passion for supporting business-critical trading systems.
• Experience working within UNIX/Linux environments
• Scripting or automation experience using Python or Shell
• Familiarity with monitoring and observability tools such as Dynatrace, Splunk, Cribl, or Netcool
• A solid understanding of incident, problem, and change management processes
• Analytical and troubleshooting skills
• Excellent communication and stakeholder management capabilities
• Confidence leading incident bridges, coordinating technical teams, and driving clear, effective communication during critical situations
• A proven ability to take ownership, lead through complex operational challenges, and influence positive outcomes across teams
• Experience within Equities trading or financial markets environments would be highly advantageous

Skills that will help

• Exposure to FIX protocol and electronic trading systems
• Understanding of networking concepts and connectivity troubleshooting
• Experience with OMS platforms and vendor technologies such as Fidessa, ULLINK, or TTNET
• Familiarity with exchange connectivity and market data platforms including Reuters, Bloomberg, or Exegy

Benefits of working at Bank of America

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community

Bank of America

Good conduct and sound judgment is crucial to our long-term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.